Essex

NACO WINS PRESTIGIOUS AWARD

Posted on February 12, 2025

NACO SERVICES TEAM at the Insurance Choice Awards.

NACO Services (the National Association of Caravan Owners) from based in Essex, has been awarded the prestigious title of ‘Customer Service Champion’ at the recent Industry Choice Awards 2024. The black-tie awards ceremony, held at the iconic Banking Hall in London, was hosted by comedian and actor Hal Cruttenden, where some of the biggest names in insurance gathered in hope of victory.

The awards span 24 categories and are the only industry awards where winners are chosen solely on customer reviews. Run by Smart Money People, the UK’s dedicated financial services review website, the event is deemed one of the most well-respected awards ceremonies in this sector.

Now in its ninth year, the Industry Choice Awards recognise excellence in businesses of all sizes. Succeeding with a win in the highly competitive Customer Service Champion category, NACO’s 4.94/5- star reviews ensured they were clear winners. Boasting over 300 reviews such as those below, NACO were clearly well deserving of this title.

NACO - National Association of Caravan Owners
01255 820321
www.nacoservices.com

THE STAYCATION IS BACK FOR 2025!

Posted on February 3, 2025

More Brits plan to holiday in the UK than travel abroad this year, according to research from holiday park operator Away Resorts. Scotland tops the list of most desirable UK destinations for 2025, followed by the South West and Wales.

Yorkshire, London, and Northern Ireland also rank highly, while the West Midlands was deemed the least desirable. The survey of 2,000 adults revealed that 76% feel there are still plenty of UK spots they’d love to explore.

Top motivations for a staycation include rest and relaxation (36%), a change of scenery (26%), and quality family time (25%). Key 2025 travel trends include train travel (21%), nostalgia trips to childhood destinations (18%), and cold-weather “cool-cations” (15%). Solo travel is also gaining popularity, particularly among 25–40 year olds, with 21% planning solo trips, as well as 7% of over 65s.

AWAY RESORT’S PRESTIGIOUS Gara Rock Penthouse.

Inspired by 2024’s UK sightings of the northern lights, 14% of Brits aim to stargaze or chase the aurora borealis this year. Carl Castledine, Founder of Away Resorts, noted, “It’s encouraging to see the appetite for staycations remain strong. The UK offers incredible opportunities for adventure and relaxation in stunning surroundings.”

Planning habits vary, with 37% booking holidays far in advance for better deals, while 17% prefer last-minute spontaneity. This year, 28% of Brits aim to take more UK breaks, with 23% resolving to embark on small monthly adventures.

The staycation trend is alive and well, as Brits rediscover the beauty and variety of their own backyard. Away Resorts is one of the UK’s most-popular holiday park operators, with 25 locations across the UK, including Scotland, Lincolnshire, Isle of Wight, North Wales, Hampshire, Dorset, Cornwall, Hayling Island and Essex.

Away Resorts
0330 127 7834
www.awayresorts.co.uk

 

AWAY RESORTS St Ives Bay Holiday Park.

AWAY RESORT’S Glendevon Residential Country Park.

TRAILBLAZERS OF UK TRAVEL

Posted on November 12, 2024

Campsites across the UK have won in this year’s Caravan and Motorhome Club’s 2024 Awards for England, Wales, Scotland and Northern Ireland, as well as best newcomer and the Sustainability Award that recognises valuable work being undertaken to protect the environment.

The awards celebrate privately-owned, maximum five-pitch campsites certified locations (CLs) – that are open exclusively to Caravan and Motorhome Club members. Many CLs are found in the countryside and remote locations such as farms, country estates and inns, providing a valuable and additional income stream for the campsite’s owners and local communities, whilst offering more choice for Club members to get out in the great outdoors.

The Caravan and Motorhome Club has been a cornerstone of outdoor adventure in the UK for over 116 years, proudly representing the interests of more than 1.1 million caravan, motorhome, campervan, and trailer tent owners. The Club champions the spirit of adventure, helping members make the most of the great outdoors— whether through glamping, touring, or simply enjoying nature.

With an annual membership fee of just £63, members gain access to over 2,700 high-quality campsites across the UK and Europe, all curated to ensure a great value experience. As the UK’s No. 1 rated touring club, the Caravan and Motorhome Club goes above and beyond to deliver savings and exclusive offers, both for touring adventures and at home.

Members can also explore a range of escorted European tours, all protected by ABTA, as well as independent tours in Australasia, North America, and Southern Africa, providing peace of mind during their travels.

With expert advice, comprehensive overseas travel services, and tailored insurance options, the Caravan and Motorhome Club is dedicated to enriching its members’ experiences. To discover more about the benefits of membership and join a community passionate about outdoor adventures.

The Caravan & Motorhome Club
01342 318 813
www.camc.com

THIS YEAR’S WINNERS INCLUDE…

BEST CL IN WALES & OVERALL CL WINNER
Brambles in Anglesey

Brambles is the only campsite to win two categories in this year’s CL awards. The adult-only campsite is perfect for those looking for beach, waterside or peaceful stays.

It is owned by Eric and Sue Marchbanks, avid caravanners themselves, who are members of the Caravan and Motorhome Club and have travelled far and wide in their motorhome, as far as Czechoslovakia.

The campsite offers scenic walkways among three ponds, trees and shrubs, perfect for dog walkers and offers plenty of wildlife for those who like to get close to nature, tourers can expect to find red squirrels, rabbits and ravens.

Owner, Eric comments: “Winning an award is recognition that we are making guests happy and they are wanting to stay here and are enjoying the area surrounding us.”

 

BEST CL IN ENGLAND NORTH
Drake House Farm in Lancashire

Drake House Farm is owned by Ann Chippendale and is located in the Ribble Valley just three miles from the market town of Clitheroe.

The campsite is known for its gorgeous views, excellent dog walks and wildlife. The campsite has peaceful pitches, is an area of outstanding beauty, with its own woodland with a brook.

Owner, Ann Chippendale comments: “It truly is a beautiful location, it’s like the Lake District without the crowds”.

 

 

 

BEST CL IN ENGLAND SOUTH
Goodleigh Hill in Worcestershire

Goodleigh Hill is situated in an ideal spot to explore South Worcestershire and the North Cotswolds.

The campsite is known for its scenic views, dog walks and its convenient location to nearby local eateries and pubs and a short walk to the town of Pershore.

Owners, Matthew and Emily Horton, have ensured the CL is peaceful and clean. It is convenient for those who want to explore the beautiful Malvern Hills and the Malvern Spring.

Emily comments: “Matthew really wanted to help increase the biodiversity here, and he saw that creating a CL that is viable in the fabulous rural countryside would allow him to fulfil his ideas and increase wildlife here.”

 

 

BEST CL IN SCOTLAND & NORTHERN IRELAND
Firbank Park in Aberdeenshire

Firbank Park is set in the beautiful Royal Deeside within Cairngorms National Park, perfect for those who enjoy nature and tranquillity.

The five-acre campsite has hardstanding pitches that are spaced out and each pitch offers an electric hook up and their own fresh water source.

The campsite, owned by Archie and Justine Buchanan, is close to an abundance of walking trails, cycling tracks, and Munros (mountains at least 3,000 ft high) to climb. Additionally, fishing and horse riding are available on the nearby Glen Tanar Estate.

Archie comments: “We have built somewhere that we would want to go to, so we’re hoping that other people will like that as well, and it seems to be the case. It’s like being on our holidays.”

 

BEST NEWCOMER
The Courts in Essex

The Courts campsite, owned by Paul and Collette Murphy, is set in the serene woodlands of Little Baddow and is great for those looking to escape the hustle and bustle of daily life.

Tourers can access a multitude of forest rambles and embrace the local wildlife, head off on their bikes for an off-road adventure or visit the local dock for boat rides, canoeing and paddle boarding.

Despite the area’s rural setting, Little Baddow is also close to several larger towns and cities, including Maldon and Chelmsford.

Owner, Paul Murphy comments: “We have lovely walks through ancient woods directly from the site. We’ve got a local pub, local restaurant, paddleboarding and the river nearby so we have a lot to offer.”

 

SUSTAINABILITY AWARD
Birch Hill in Shropshire

Birch Hill campsite is located in the beautiful lake-lands of Shropshire. The campsite, owned by Major Ian and Janet Kelly, was established over 40 years ago and over the years has received various awards.

This is the 2nd year for the Sustainability Award and Birch Hill has been recognised in this category for its Dark Skies initiative, local links with shops, restaurants and pubs, promotion of formaldehyde-free chemicals on site, and use of renewable energy and water consumption controls.

The campsite is on one of the main Land’s End to John O’Groats cycle routes and Ellesmere is also a great spot for country walks, dog walking and bird watching. Owner, Major Ian Kelly comments:

“Sustainability is not just about what we do around the site, but it’s also about what our guests do - whether it is efficient recycling or helping our local economy, it’s important to note that they’re the ones helping to keep our local shops alive for us.”

SITES IN BLOOM AWARD
Pembrey Country Park Club Campsite & Fairlight Wood Club Campsite

The multi-couple campsite winner for 2024 is Pembrey Country Park Club Campsite in Wales for the second-year running.

Pembrey Country Park Club Campsite is known for its phenomenal summer flowers display and blend of coast and countryside. The 2024 single-couple campsite winner is Fairlight Wood Club Campsite in East Sussex.

This intimate campsite set in flower rich woodland has plenty of footpaths for tourers to wander along. The campsite’s surrounding woodlands are listed as a Biodiversity area that is ideal for nature lovers and spotting wildlife.

 

 

 

 

SITES TO INSPIRE AWARDS
MULTI-COUPLE SITE WINNER
Cayton Village Club Campsite

Cayton Village Club Campsite in North Yorkshire is the 2024 winner of the multi-couple campsite category.

Cayton Village Campsite has had some great improvements over the past few years which has helped to increase visitor satisfaction scores for overall facilities to 9.8 out of 10.

The new improvements include two brand new shower blocks, more touring pitches and new premium pitches, a new designated dog walking area, a multi-use games area and an enclosed playground.

Regional Manager, Phil Monkman, said: “Cayton Village is a relatively newly refurbished site and the campsite staff have worked very hard over the last few seasons to add a unique character.”

 

 

SITES TO INSPIRE AWARDS
SINGLE-COUPLE SITE WINNER
Baltic Wharf Club Campsite

Baltic Wharf Club Campsite in Bristol is the 2024 winner of the single-couple campsite category. This campsite is located in the heart of Bristol’s beautifully redeveloped dockland, near the city centre with lively shops and entertainment.

There is also a selection of boat trips available nearby for tourers looking to discover gorgeous scenic views in the county and many excellent cycling paths for those desiring for an adventure.

Regional Manager, Mark Houghton, said: “Despite the known and inevitable future closure of the campsite, newly promoted site managers Lyndsay & ‘Chelle have placed their hearts and souls into the campsite throughout the season and their comment sums up their enthusiasm: ‘We may not have any control over the campsite’s future, but we CAN control her last season, meaning Baltic Wharf won’t simply fade away with us here to see it out on a high.’”

 

 

SUSTAINABILITY CHAIRMAN’S AWARD
Blackpool South Club Campsite

Also running for its fourth consecutive year is the Sustainability Chairman’s Award, created to celebrate the campsite network’s environmental, social and economic commitments, actions and engagements.

From tree planting and waste reduction projects, growing wild meadows, hosting local food vendors and raising money for local charities, a great range of sustainable activities have taken place at campsites throughout the year.

The entrants were judged on the award criteria by the Club Chairman, David Turner, who made the final decision on the winner of the 2024 Sustainability Chairman’s Award. The 2024 winner is Blackpool South Club Campsite in Blackpool, Lancashire.

The campsite was awarded for its new improvements this year to establish a sustainable environment for their guests. This includes more serviced pitches, upgraded motorhome waste point, roadway resurfacing, solar PV roof panels which provide renewable energy, and ongoing pitch improvements and resurfacing.

 

REAPING WHAT THEY SOW

Posted on October 25, 2023

REAPING WHAT THEY SOW

Jane Herbert meets the personalities behind the thriving Beston Group...

YAXHAM WATERS HOLIDAY PARK in Norfolk offers a stunning setting for holidays

On a cold winter’s day in the mid to late nineties, Timm Hay and Steve Johnson stood on a hill overlooking a rather tired-looking Beeston Regis Holiday Park on the North Norfolk coast wondering how to buy it!

At that time, Beeston Regis comprised 60 acres with 120 static caravan plots and roughly 400 tent and tourer plots, with a handful of hook-ups and a very old-fashioned shower block that hadn’t much changed from the original 1950s. The owner had sadly passed away, and the bank had taken control of the site.

On face value, it didn’t look like much of an investment but to Timm and Steve, Beeston Regis offered the ideal opportunity to cement their burgeoning business partnership. “We were young and keen,” says Steve. “Having done some research, Timm had discovered that Beeston Regis benefited from Section 17 of the 1960 Caravan Site Act.

“This was at a time when park owners, usually landowners, were required to apply for planning for the use of their land when used for six months of holiday use and six months grazing rights for cattle,” Steve continues. “The permission was granted if the local council didn’t reply within six months, which became deemed as unconditional planning permission with no time constrictions.”

TIMM HAY AND STEVE JOHNSON, the founders of The Beeston Group.

INSIDE KNOWLEDGE
Timm’s inside knowledge from his first job as a planning consultant for a holiday park specialist in London came in very useful when he realised that this was the case at Beeston Regis. Says Steve: “Uncovering the Park’s unutilised planning permission was a pivotal moment for us. This was extremely valuable, and so we just had to find a way to buy the Park.”

Timm and Steve had found their first joint investment. Beeston Regis Holiday Park is now a thriving park with 300 holiday bases and 190 camping and touring plots. Moving forward, the duo soon expanded into another small park which they later sold at a profit, and also added Cliff House Holiday Park in Dunwich to their portfolio.

At the same time, they undertook a major project to build The Hollies, a 30-acre park in Kessingland, Suffolk, on former farmland and a derelict house. Timm invested in five further parks which he still owns: four in Norfolk - Gold Coast and Hazelbury Holiday Parks in East Runton, Yaxham Waters Holiday Park and Mundesley Holiday Village: as well as New Hall Lodge Park in Dovercourt, Essex.

Over time, the eight parks co-owned by Timm and Steve all came together under the one umbrella of The Beeston Group. Today, with just under 800 lodge and static caravan plots, 750 camping and touring plots, and around 150 self-catering units, The Beeston Group is wholly concerned with holiday home ownership and rental, camping and touring. “With large holiday park groups owning a big percentage of the holiday parks in the UK, we really try to set ourselves aside,” explains Steve.

GUESTS STAYING AT CLIFF HOUSE Holiday Park have access to the lovely beach below

“We pride ourselves on offering great holidays in superb locations, mostly on the beautiful East Anglian coastline, and many of our parks offer guests direct access to the beach. Most importantly, however, the majority of our customers know us as Steve and Timm. As business owners and operators, the personal touch is very important to us.” The Beeston Group employs around 160 staff who support Steve and Timm across the individual parks.

Cliff House Holiday Park is considered the flagship of The Beeston Group. The scenic lodge plots take full advantage of the Park’s enviable location on the idyllic Suffolk Heritage Coast and it is considered to be one of the top locations in East Anglia to own a holiday lodge. The 30-acre park is situated on the cliff top between the popular coastal towns of Southwold and Aldeburgh.

Visitors benefit from the stunning heath and woodland surroundings, as well as direct beach access below. Cliff House Holiday Park has won many accolades, including East of England Park of the Year in the National Tourism Awards, as well as numerous regional awards and The David Bellamy Gold Award for conservation many times. Since purchasing Cliff House Holiday Park in February 2000, The Beeston Group have invested heavily.

At the centre of the Park is the eponymous Cliff House, a large Victorian property built originally as a merchant’s house, and later owned by the family of the famous Aston Martin racing driver Jock Horsfall. Cliff House is currently being renovated to a high standard at a cost of £1.5 million. “We’ve very excited about the development of Cliff House,” explains Steve.

“It’s a lovely historic building and the careful renovation is taking around two years. When it’s finished, the nine-bedroom house will be rented out to single parties of up to 18 people for family gatherings and the like. “The rooms are to be named after James Bond films, and the house will feature a ‘secret room’ hidden by a bookcase containing a casino for the guests!” The Park’s existing popular bar and restaurant has also been extensively renovated since opening in 2010.

It’s named ‘The 12 Lost Churches’ in recognition of the tragic destruction of 12 local churches during three major storms over a period of 100 years during the 1100: 1200’s when Dunwich was actually the capital of East Anglia. With updates to their portfolio of parks an ongoing project, Timm and Steve are keen to ensure that any developments are as sustainable as possible.

“We use ground heat source pumps to heat our bar and restaurant,” says Steve. “We also have banks of solar panels dotted around all our parks and electric car charging points. Staff can choose to opt into a salary sacrifice scheme to buy or lease new electric vehicles. All our parks are also very active in conservation projects. For example, this year our teams have installed 50 bat boxes and 100 bird boxes across our developments.”

Mundesley Holiday Village has also received significant investment since it was acquired by Timm. Originally built in the 1930s, Mundesley was one of the first holiday camps on the North Norfolk coast. The holiday village now boasts luxury accommodation including lodges, bungalows, cottages and barns (some with hot tubs). The site occupies a prime clifftop spot with a beautiful beach just a short walk away.

THE PURPOSE-BUILT HOLLIES Camping & Leisure Resort in Kessingland, Suffolk

Guests staying at Mundesley are spoilt for choice with the outstanding beauty of the local countryside, as well as the excellent on-site facilities that include a games room, gym, sauna and spa. The Park works closely with Hoseasons and is pretty much full all-year-round. Despite the challenges of doing business over the last couple of years that have affected all industries, Steve is quietly confident that The Beeston Group’s ethos continues to stand them in good stead for the future.

“There’s no doubt that the conflict and cost of living rise have had a knock-on effect,” says Steve. “Customers are definitely being more cautious with their spending but that gives us even more incentive to renovate and refurbish our Parks so that our product is the absolute best that it can be. We already offer great quality and excellent value to our guests and holiday homeowners. Continuing on that path, we hope to share many more years of success together.”

HOLIDAY HEROES

Posted on August 2, 2023

HOLIDAY HEROES

Away Resort's raises the UK holiday park bar...

WATERSPORTS are a big attraction at Tattershall Lakes

International travel is back, but the Great British Holiday continues its rise. At the forefront of this increasingly sophisticated market are innovative operators like Away Resorts. A UK holiday park operator with a difference, Away Resorts started life in 2008 when Chief Executive Carl Castledine teamed up with industry stalwarts Neill Ryder and Greg Lashley.

Following in the footsteps of his grandfather who ran one of Britain’s first holiday camps, it was written in the stars that Carl would enter the parks business. In fact, according to colleagues, if you cut Carl in half, he would have the words ‘holiday park’ and ‘Away Resorts’ running through him like a stick of rock! With the acquisition of their first holiday park – Whitecliff Bay on the Isle of Wight – and a self-confessed ambition to ‘shake up the industry,’ Away Resorts was in business.

“We wanted to take the best bits of the great British holiday park, throw out the worst aspects, then add in some amazing contemporary touches, creating holiday parks for the next generation,” says Carl. And that’s exactly what they have done. Today, Away Resorts operates 27 holiday parks across the UK set in beautiful locations throughout Scotland, Lincolnshire, Isle of Wight, North Wales, Hampshire, Dorset, Cornwall, Hayling Island and Essex.

INNOVATION SUCH AS CONTEMPORARY themed accommodation fuels development. Pictured, the Rockstar.

Each park in the portfolio is unique and has its own individual appeal, whether it be festival inspired entertainment and Instagrammable themed accommodation, or retro-style talent shows and low-key camping under the stars. At the heart of every park is the same desire to inspire their guests to make memories.

“Whether customers want coastal or country locations, full-on fun or a relaxing time with loved ones, each resort is alive with character and atmosphere, and specifically crafted to suit customer needs,” explains Laura Miller, who joined Away Resorts as Head of Marketing in 2017.

“We want to ensure that our customers feel inspired and leave with ‘remember when we did that?’ moments that will last a lifetime. We want our guests to remember their holidays forever.” With an accommodation portfolio that includes over 500 Lodges (250 with Hot Tubs), 1,800 caravans, three hotels and over 200 chalets, that’s more than 120,000 holiday bookers in any one season.

Not forgetting the additional 4,000 holiday home owners across 20 parks. With investment in holiday homes growing across the UK, owners are an increasingly important part of the Away Resorts family. “Our owners tell us they enjoy their time with us again and again: unlimited holidays led by our teams on park - true Holiday Heroes,” says Laura.

THE WIDEST RANGE of accommodation appeals to all types of guest. Pictured, Camping Pod at St Ives Bay Beach Resort.

CORE VALUES
Away Resorts have 172 ‘Holiday Heroes’ supporting guests at the central office in Hemel Hempstead. During peak season, the total number of employees is just shy of 2,400. Employees share a common goal: to ‘deliver delight’ to customers. “Ultimately, our vision is to inspire everyone to holiday in the UK, driven by a mission to ‘strive for extraordinary’.

At the heart of all this are our people, led by three core values: Attentive, Amazing, Lovers,” explains Laura. Building a team that aims to be the ‘best in the industry’ has not been without issue in recent times. “The pandemic was obviously a huge challenge for all businesses, and some of these challenges have continued, most notably in hospitality and seeing a return of this skillset in particular destinations,” says Carl Castledine, CEO.

“During the pandemic, our fantastic team responded well to the crisis, continually putting each other and our customers first. For now, we look to attract talent with some of our fantastic benefits, training and coaching opportunities. We have such an amazing sector to work in and it’s about attracting new, young talent.” Latterly, the war in Ukraine has also put pressure on the business.

“The impact of both energy and non-energy commodities continues to be challenging,” says Carl. “We have had to work smarter through this difficult period, whilst not compromising our great offering for guests and owners.” There’s clearly no slowing down on delivering on expectations at Away Resorts. Excellence in service and a commitment to innovation are the hallmarks of their continued success, and there’s a constant flow of new and exciting ideas to fuel development.

With over £14.5 million invested in the last 5 years, Tattershall Lakes in Lincolnshire is now the biggest resort in Away Resorts’ portfolio. With a guest profile split equally between young families, families with teenagers, couples and groups, Tattershall Lakes really does offer something for everyone. Water-based activities are a major draw at this eight-lake site (three offering watersports) including water and jet skis, stand-up-paddleboarding, canoeing and kayaking, as well as more laid back pedaloes.

NEW STARGAZER ACCOMMODATION at St Ives Bay Beach Resort.

There’s also an inflatable Aqua Park, outdoor lakeside Lido, outdoor splash pad, sandy man-made beach, as well as an indoor swimming pool complex with an aqua play splash zone. An extensive variety of accommodation offers the widest appeal from classic caravans to lakeside lodges, to the ultimate in ways to stay with Away Resorts new range: the Esme, the Rockstar and the TriBeCa.

With enormous flatscreen TVs, private hot-tubs and stylish, contemporary furnishings, as well as quirky individualised design touches (think foliage and Union Flag feature walls and neon light décor), these exclusive holiday homes are ideal for a new generation of UK holidaymakers. And when they want to head out after dark, how about a trip to the Giggling Goose, a stylish over 18s gin and cocktail bar with an expert mixologist and secret rooftop garden.

With a multi-million-pound private equity investment taking place in 2021, Away Resorts were primed for further expansion with the acquisition of St Ives Bay Beach Resort. This beautiful location with access to 3 miles of prime Cornish beach has seen £3.7m investment in new accommodation over the past two years. The new Thalassa and Stargazer holiday homes are the ultimate in indulgence with the latter offering roll top baths, hot tubs, and a glass window in the bedroom for exploring the evening stars.

More innovation is apparent at Sandy Balls Holiday Park, one of Away Resorts most popular destinations. This holiday village offers forest-themed accommodation, exceptional family leisure activities including walks with resident alpacas, and an annual Forest Festival, all with the outstanding natural beauty of the New Forest as its backdrop.

AWAY RESORTS INVEST heavily in new entertainment and activities. Pictured, Alpaca Walks at Sandy Balls Holiday Park.

FUTURE-PROOFING
With future-proofing a top priority, it’s no surprise that sustainability and ‘giving back’ are also high on the agenda. All new developments are built using the latest energy-saving technology and the team work closely with caravan and lodge manufacturers to keep pushing boundaries.

“In our recent new development at Mill Rythe Coastal Village in Hampshire, we’re installing a brand-new natural airflow system instead of electric-powered air handling units,” explains Carl. “This natural airflow system is PV (solar) powered.” Projects to end single plastic use and increase recycling including uniforms are well underway. Charitable giving is also significant.

Working with Creating Tomorrow’s Forest, Away Resorts plant a tree for every holiday home sold to a new owner. There’s also a partnership with Surfers Against Sewage with many locations doing regular beach cleans. A commitment to protect the Great British Holiday and our Planet… it seems Away Resorts are well on the way to their ambition ‘to make the future amazing for everyone!’

BIGGER NOT ALWAYS BETTER

Posted on August 2, 2023

BIGGER NOT ALWAYS BETTER

THE TWO CENTRE RESORT Potters tops the Which? holiday park survey

Butlins, Pontins and Center Parcs were all beaten by smaller independents in the Which? annual survey of holiday park destinations published this summer. The consumer group asked 1,355 Which? members and members of the general public to complete an online survey about their experience of recent stays at UK holiday parks and resorts.

Which? rated 18 holiday parks for cleanliness, accommodation, facilities, customer service, entertainment, food and drink, value for money and costs per night. It was the lesser known names that triumphed over their megabrand rivals in the results which were undertaken from April 2022. Only the top performing parks and resorts have been awarded Which? Recommended Provider (WRP) status.

Respectable marks were attributed to Center Parcs at 72% and Butlins with 71% but Pontin’s could only manage 59% based on reviews of ‘grotty chalets’ and ‘lacklustre’ entertainment. First and second-placed Potters Resorts and Waterside Holiday Group, are both family-run brands that have been in the business for decades. They scored five stars in every category, including customer service and value for money.

Operating for over 100 years, Potters was opened by founder Herbert Potter after he won £500 in a competition. With all-inclusive resorts in Norfolk and Essex, Potters scored top marks with an impressive overall score of 88%. More a resort than a park, accommodation at Potters is in bungalows, hotel rooms and suites. Nudged into second spot with 87%, the small regional brand, Waterside Holiday Group has four luxurious parks, three in Dorset, one in Cornwall.

INDEPENDENTS like Fowlers scored highly in the Which? survey

Their caravans are as classy as they come – at least 3.6 metres wide, with central heating and double glazing, plus fully equipped kitchens and widescreen TVs. Or you can glamp in a safari lodge with a private hot tub. Unlike Potters, Waterside does not offer an all-inclusive rate, meaning visitors pay extra on top to dine at its beachfront bars or restaurants.

A close third, Bluestone Wales attracted a customer score of 81%. Founder William McNamara originally opened up his dairy farm to guests in the 1980s when milk quotas threatened his livelihood. Today this single five-star resort has expanded to a sprawling 500 acres, where rolling countryside meets rugged coastline within the Pembrokeshire Coast National Park.

Scoring 78% in fourth spot, John Fowler began in 1953 as one caravan in a field but has expanded to 11 coastal locations across Devon, Cornwall and Somerset, with a wide range of accommodations and prices. Like many independents, John Fowler Holidays stood out for its customer service – rated five stars with the Which? verdict: “It’s cheaper than Pontins and about the same price as Butlin’s, but better than both.”

KEEPING YOUR CAMPERS HAPPY

Posted on August 2, 2022

KEEPING YOUR CAMPERS HAPPY

Neil Campbell, a veteran traveller, offers some friendly campsite feedback...

BOTH CANTERBURY AND HENLEY campsites have merited return trips. Pic. The Camping and Caravanning Club

 

As I scooped out the huge pool of rainwater in the middle of our collapsed inflatable tent with an old ice cream tub, I thought to myself “I absolutely love camping!” Ridiculous as this may sound, given that we were racing against time to bail out and re-inflate the tent before a fresh deluge, campsites always give you an adventure, memories to treasure and something to laugh about.

They are a truly analogue experience in a digital world, are eco-friendly, cheap and — especially after the pandemic — offer a huge dose of freedom. We have used campsites and holiday parks all over Britain, from the Isle of Skye to the Jurassic coast, from Snowdonia to Essex’s Mersea Island. And they have been infinitely varied — from little more than a farmer’s field with six pitches and a neighbouring bull (but a view of the Highlands) near Loch Ness, to brilliantly-run and comprehensively- equipped holiday parks in Norfolk.

 

WE LOVE TO MAKE the most of on-site opportunities like pond dipping. Pic Kelling Heath

 

MAKE OR BREAK
But the good ones all have several things in common that can make or break a camping holiday. From a veteran camper’s point of view, what is an ideal campsite? A speedy check-in process is a massive bonus and gets the holiday off to the right start, particularly after a long journey with everyone a bit grumpy. Most of the form-filling of checking-in and payment can be done online in advance, so it should be a straightforward matching of you to your pitch number and off you go.

Our most recent trip, to the Graffham campsite in Sussex in June, had check- in down to a tee — we didn’t even have to leave our car, and were checked in and being shown to our pitch within a minute or two. The staff greeting you are also critical — a cheery welcome makes a vast difference and costs nothing. And if the numbering of pitches is clear and the directions to facilities are easy to understand, you’re off to a good start. An early check-in and late check-out time is always good.

 

If the previous occupant has left by mid-day, there is no reason why the new one shouldn’t arrive at 1pm — really, what needs to happen in that hour? It makes a big difference if you have set up camp and are sitting down with a cuppa by 4pm rather than toiling at 6pm when painfully delicious barbecue smells start to waft around. Compare this to a lengthy check-in at 3pm, surly or indifferent staff and a confusing layout, and the difference between a well-run campsite and its opposite is clear.

I’ve also developed something of an allergy to “sign-usitis”: signs with information or warnings are fine in moderation, but a plethora of signs with rules outlawing a long list of activities have me wondering if I’m a customer or an inmate. One rule I am keen on, though, is quiet after 10.30pm — camping can be tiring! I’m glad to say that the vast majority of sites these days are well run — word gets out about the bad ones, and they tend to go out of business.

 

GOOD DRAINAGE is key if the elements conspire against you.

 

ON THE LEVEL
Pitches obviously vary hugely, and campers have different expectations depending on what type of campsite and what level of pitch you have booked — but the cost and the pitch should match. A normal-size grass pitch is not the same as a jumbo pitch with electricity and a water tap. But it is reasonable to expect all pitches to be clean, newly mown if appropriate and — my pet bugbear — decently level, or the means to make it so (such as stones to level up a motorhome, as we were able to use on a campsite in Skye).

At Graffham we had a secluded forest pitch with electricity, and it was level and large enough both for a tent and pop-up gazebo — we also had a lovely soundtrack of birds. In terms of proximity to facilities, I think a one or two-minute walk is fine — and we always take our bikes, so that can speed things up. No-one wants to be pitched right next to facilities. I would never want a pitch within earshot of washrooms — we’re talking hand-dryers and hairdryers, and with screening it’s possible to keep them out of everyone’s eyeline too.

 

HELPFUL SIGNS ARE FINE, but too many can leave you feeling a bit put upon.

 

It hardly needs to be said that facilities need to be kept clean and appropriately equipped, that is just a fundamental of a decently-run campsite. If there are coin-operated hairdryers, that is probably worth mentioning at check-in, and if there have to be time-limited button-operated showers, please can that be at least 20 seconds and not less than ten? This seems like a fairly lengthy wish- list, but campers do return to well-run sites. We’ve been back to Kelling Heath holiday site in Norfolk a couple of times over the past decade, and I remember it well from a trip when I was ten — several decades ago!

It’s a large holiday site, well-run and friendly with a great shop, and close to the coast, cycling routes and a steam railway. It’s also a fabulous site for kids, with acres of space. Canterbury and Henley campsites have also merited return trips — as well as being great sites, they are close enough for a weekend trip, and just a short drive or walk into the city. We’ve also done quite a few one-off trips to campsites for particular reasons — at Bala, in Snowdonia, we were doing an outdoor activity week including zipwiring, kayaking and coasteering, so a quiet and peaceful campsite with a great view was ideal at the end of each day.

 

A SPACIOUS, SHADY and secluded pitch — with added birdsong.

 

PREMIUM SPACE
At Norman’s Bay in Sussex, we wanted to be right by the beach. Of course, there is a premium on space at seaside sites, but this was well run by friendly staff, with a good shop and — heaven-sent given its coastal location — a visiting fish and chip van. It also had a railway station within ten minutes’ walk for car-free trips to Hastings and Brighton. Camping is pretty cheap at any time of the year, and so is great for young people — dare I mention the word “festivals”?

If you’re on a budget, it is perfectly possible to get a basic grass pitch for a tent for £12-17 per person per night, and with a coolbox it’s fine. If you go slightly out of season, you can still get great weather but lower prices, perhaps in or around summer half-term or mid-September. Larger sites with a wider range of facilities such as swimming pools do cost more, as is reasonable — you do get what you pay for. We paid about £20 per person per night (pppn) at Graffham in June and at Norman’s Bay in August, for instance, but for a basic pitch without electricity at Bala in mid-September it’s about £12pppn.

I’ve found it worth joining one of the camping, caravanning or motorhome clubs, both for their reviews and online communities, but also as a source of expertise — and for easy booking. The AA’s camping guides I’ve also found to be reliable, and I’ve used pitchup.com and Cool Camping as well to book. I will say that a set of good photos and an accurate description can often swing a decision to reserve. We tend to go away for four or five nights if we’re tent camping and go a couple of times a year. That feels like the right length given that camping is quite intense — you’re outside most of the time, and at the mercy of the elements. When we’ve motorhomed we’ve gone for one to two weeks, as you’re more self-contained and setting up and touring is easier. You even get a decent bed!

PARKDEAN CONFIRMS £144M INVESTMENT

Posted on April 27, 2022

PARKDEAN CONFIRMS £144M INVESTMENT


The UK’s largest holiday park operator, Parkdean Resorts, has confirmed £140 million is being spent nationwide at its parks as part of its biggest ever investment programme. The investment will go towards new accommodation, new and upgraded activities and facilities, and installing park-wide Wi-Fi capability, which will further improve the guest experience in 2022.

Parkdean Resorts operates 66 parks across the UK, and with advance bookings at record levels, the award winning company expects even more holidaymakers for 2022. The parks are now hiring for seasonal and full-time roles across sales, food and beverage, and housekeeping. Nationwide, the £140m investment includes over 850 new caravans and lodges, new developments at 16 parks, and hundreds of refreshed and upgraded chalets and lodges with a brand-new look. More than £13m has been invested in the company’s ‘Parks of the Future’ initiative.

Three parks, Newquay in Cornwall, Southview in Skegness, and Naze Marine, in Walton-on-the-Naze, Essex, will benefit from a whole host of exciting new activities and upgraded facilities as well as upgraded and brand new accommodation options, while Trecco Bay, Europe’s largest holiday park, will be bigger and better than ever after a further round of enhancements. The investment in these sites takes the total number of ‘Parks of the Future’ to ten, as Parkdean continues to invest in taking its parks to the next level.

Quality Benchmark

Posted on November 14, 2016

Quality Benchmark

The number of homes at Birch’s Parks ranges from 20 plots to over a hundred.

The number of homes at Birch’s Parks ranges from 20 plots to over a hundred.

Jane Herbert meets the team behind Birch’s Park Homes…

When Charles Birch Sr saw the opportunity to expand his caravan sales business into the park homes market in the early 1970s, he would not have foreseen that this was the start of the Birch’s brand we know today.

Now, synonymous with the highest quality homes in some the most desirable locations in England, Birch’s Park Homes are one of the UK’s leading operators in luxury residential developments.

As Chairman of Birch’s Park Homes, Charles Birch Sr has long since handed over the day-to-day operation of the Cambridgeshire-based business to his sons Charles and James Birch. With a growing portfolio of ten parks across Cambridgeshire, Lincolnshire, Hampshire, Somerset, and soon Essex, Birch’s Park Homes are renowned as a luxury operator but as a family-run business, like to keep their feet on the ground. “Our business has grown so much over the years and we are constantly expanding and looking for new opportunities,” explains Managing Director Charles Birch. “It’s not just about growth though. We like to be the best we can be. Attention to detail at every level is an important part of the Birch’s brand. We are continuously working with new products, new landscaping and new ideas to push forward our business and make our next park better than the last.”

CLASS LEADERS

The number of homes in Birch’s parks varies considerably from under 20 select plots to over a hundred in their largest parks, but the emphasis is very much on quality over quantity, regardless of size. Class-leading homes (often designed in partnership with Birch’s themselves) placed amidst careful landscaping to maximise residents’ privacy and security are key to each overall park design.

Bluebell Woods on the outskirts of the beautiful city of Cambridge is typical of a Birch’s development. Opened in 2007, this small, gated estate offers just 16 high-specification homes in a pretty, woodland setting. All Birch’s parks are aimed at retired and semi-retired people with residents generally required to be aged 45+.

Key to the success of many of Birch’s ‘boutique-style’ developments is their stunning locations. Sandbanks, in Clevedon, Bristol, is an exclusive development of just 23 contemporary homes on a private, gated estate. Opened in 2009, the park has been expertly designed to make the most of the spectacular seaside setting, ensuring that every home benefits from magnificent views over the Bristol Channel to the mountains of Wales. Additionally, each home boasts a stylish glass balcony from which to enjoy the incredible views. Indian stone paths wind around the landscaped terraces and lead to private access to the bay below and a lovely coastal walk to the Victorian seaside town of Clevedon, just 13 miles from Bristol.

New to the Birch’s portfolio is another brand new waterside development. The Estuary will be launched in March 2017 and will offer the highest standard of park homes, each offering unrivalled marina views over Hamble, one of England’s finest spots for sailing and watersports. According to Charles, interest in the limited number of homes available is already “at fever pitch.” With prices starting from around £300,000, The Estuary will offer truly luxurious park home living.

View of the patio of one of the homes at The Tides development in Somerset.

View of the patio of one of the homes at The Tides development in Somerset.

PUSHING BOUNDARIES

Pushing the boundaries of the park homes business and its reputation is central to Birch’s vision. “In the past, park home living has sometimes suffered from a poor reputation due to a handful of unscrupulous operators,” says Charles Birch. “Thankfully, the tides are changing. We like to think that our unique brand of parks, our partnerships with quality manufacturers and our emphasis on exclusivity is all helping to change the perception of park living. At Birch’s, we genuinely believe the potential for the park homes sector is limitless and we want to keep Birch’s at the forefront.” Charles says Birch’s aim is to grow their park portfolio so they have a “park in every county in England.” Acquisition is a key part of their future expansion plans. “We’re actively looking to acquire new parks at the moment. Residential parks, caravan or camping sites… We’re keen to get any parks with additional development opportunities on the Birch’s radar,” says Charles. Having outgrown their existing HQ in Waterbeach, Cambridge, Birch’s are also in the process of constructing new offices and looking to expand their team of staff from 20 to considerably more. A new website is currently in development and Charles, James and the team are working on a number of exclusive projects that will ensure Birch’s profile in the park homes business and property world only continues to rise.

Hot Stuff From The Kitchen

Posted on January 27, 2014

Hot Stuff From The Kitchen

If you cannot stand the heat – get it out of the kitchen… and turn it into free hot water, advise climate control specialists, Calorex Heat Pumps, of Maldon, Essex.

Calorex manufactures heat pumps for holiday park and mass catering sectors – specialist machines that cool down steamy locations, such as kitchens, by cooling hot air and removing moisture from the atmosphere.

Here comes the clever bit! Instead of just dumping that unwanted heat outside, Calorex heat pumps recycle the energy they remove to provide free energy by heating the water supply.

A win-win situation for restaurants, holiday parks and other catering outlets who not only improve the working environment for staff but also save money by cutting heating costs.

“Kitchen heat pumps are ideal because they not only create a more comfortable working environment in the kitchen itself but also offer the most economic method of producing hot water”, explains Calorex managing director, Richard Carrington.

“Simple air conditioning units offer nothing back in return but, in comparison, heat pumps not only deliver that air conditioning function but offer free hot water and substantial energy-saving bonuses that will quickly match and surpass that initial additional outlay at the outset”.

As a further bonus heat pumps will not only cool air but also remove moisture from humid atmospheres in far greater quantities than traditional air conditioning. A lease purchase scheme is available and this can often work out cheaper than buying a unit outright; repayments can be tailored to equal the monthly energy savings.

For more information contact Calorex
Tel. 01621 856611
Email: sales@calorex. com or visit website www.calorex.com