Holiday Park Scene Magazine

For more value from your transport choice, the STAR Capella 2-HCX Lifted is a versatile option for holiday parks. It serves equally as a people carrier and a work machine. Seating two with ample luggage space and with a towing capacity of 320kg and cargo box payload of 150kg means it gets the work done.

Being a ‘lifted’ model means it stands at 170mm off the ground giving it great off-road capabilities and meaning it suits most surfaces and hilly sites. It comfortably delivers up to 80 miles on a full charge and can be charged to full overnight.

And there’s no fear of ‘range anxiety’ as it’s really easy to tell via the app what the battery life is so there’s no chance of ever getting caught out no matter how big your site. But there’s no need to take just our word for it, Three Cliffs Bay, a five-star holiday park, in Gower, Wales, has one for its 52-acre cliff land site where it quickly established its reputation for quiet motoring and a productive performance.

Specifically, it is being used for off road carrying situations and gardening jobs and owner Tom Beynon says: “This machine proved very quickly that it could take on all the tasks we needed it to. The big, strong cargo area at the back and the fact that we can add a trailer means it’s an essential part of our gardening arsenal.”

With zero emissions and very low noise, the work day doesn’t interrupt the customers’ holiday, early work schedules or operations near the caravans, glamping, camping and yurts at the venue. With a comprehensive warranty: two-years bumper to bumper on the vehicle, four years on the chassis and six-year limited warranty on the lithium battery, a STAR people carrier is a safe and reliable choice.

Reesink e-Vehicles
01480 226800
www.reesink-evehicles.co.uk

Calling all Holiday Park managers and Caravan Park owners, mark your calendars! The World of Park & Leisure Homes Show is set to be the must-attend event of the year for Park & Leisure Homes, offering an unparalleled opportunity to discover the latest innovations, network with industry leaders, and elevate your business.

Taking place at the stunning Stoneleigh Park, Warwickshire, from June 6th to 9th, 2025, (TRADE day 6th June 2025) the show brings together an impressive range of manufacturers, suppliers, and service providers showcasing the very best in park and leisure home solutions.

From luxurious lodges to innovative technology and tailored services, this event is designed to help you stay ahead in a competitive market. You’ll have the chance to explore cutting-edge designs, eco-friendly features, and creative ways to enhance guest experiences.

This year’s show promises a host of exciting highlights, including exclusive product launches, bespoke offerings for Park Operators and opportunities to build relationships with trusted suppliers. Whether you’re looking to upgrade your site’s amenities, attract new demographics, or refine your offerings, the World of Park & Leisure Homes Show is the perfect place to start! Entry is free for trade visitors, and complimentary parking ensures a stress-free visit.

World of Park & Leisure Homes Show
www.parkhomeandleisure.co.uk

Partington’s Holiday Parks has introduced an exciting “Try Before You Buy” initiative, letting prospective buyers experience the bliss of holiday home ownership before committing. This innovative program offers a no-pressure opportunity to explore Partington’s picturesque holiday parks, located across Lancashire, the Lake District, and the Yorkshire Dales.

From the tranquil countryside to lively coastal retreats, these parks provide the ideal escape for families and couples alike. Here’s how it works: book a short stay at one of the participating parks—such as Black Beck in the Lake District or Tarn House in Skipton—and enjoy a guided park tour along with a sales appointment.

If you decide to purchase a caravan or lodge following your visit, the cost of your stay is deducted from the price of your new holiday home. The scheme has already captivated visitors, like Lisa from Bolton, who shared: “Try Before You Buy is a great way to experience the park and explore the area.”

Another owner, Deborah from Windy Harbour, called the process “life-changing,” adding, “We’ve made so many special family memories.” Whether you’re seeking serene countryside views or fun-packed family adventures, Partington’s parks are equipped with top-notch facilities and near popular attractions like Blackpool and the Yorkshire Dales.

Partington’s Holiday Parks
01253 879911
www.partingtons.com

Away Resorts has taken a bold step toward elevating guest experiences by appointing Melody Munday as its new Senior Head of Entertainment Operations. With an impressive 34-year career spanning hospitality, leisure, and entertainment management, Melody is no stranger to transforming experiences into unforgettable memories.

Her resume boasts work with leading UK brands like Grosvenor Casinos and Mecca Bingo, where she introduced innovative entertainment concepts that successfully appealed to younger audiences. Now, she’s set to bring that same creativity and expertise to Away Resorts, broadening the scope of live shows, seasonal events, and activities across its 27 parks in England, Scotland, and Wales.

Known for its vibrant, family-friendly atmosphere, Away Resorts has built its reputation on providing memorable holidays with entertainment at the heart. Holidaymakers rave about the unique shows and activities, which are often highlighted in glowing online reviews. Melody’s appointment signals a renewed commitment to enhancing these experiences even further.

Scotland’s Tourism Minister Richard Lochhead visited Drummohr Camping and Glamping Site in East Lothian last Autumn, celebrating its success as a leader in quality and sustainability within the tourism industry.

Drummohr, located on the Firth of Forth near Edinburgh, was recently named UK Campsite of the Year by Camping magazine and Best Park in Scotland by Pitchup.com. Minister Lochhead toured the 11-acre park, known for its eco-friendly practices and top-tier accommodations, including luxury lodges, glamping pods, and en suite bothies.

Site Manager Angie Purves showcased initiatives such as solar energy generation, EV charging points, and support for local transport links. Biodiversity projects include wildflower gardens, bug hotels, and native flora protection, making the park a haven for wildlife.

During the visit, the Minister planted a cherry blossom tree to commemorate the park’s AA five-star award and honoured a long-standing seasonal guest who recently passed away. Lochhead also met staff, including site wardens and the gardener, who contribute to the park’s environmental goals.

The Minister praised Drummohr’s commitment to sustainability and its role in boosting Scotland’s economy. “Businesses like Drummohr are crucial to Scotland’s high-value tourism sector, contributing to a thriving, sustainable future,” he said.

Angie Purves highlighted the park’s community impact, from supporting local businesses to sourcing products from nearby suppliers. Drummohr, part of the WCF employee-owned group, employs 13 staff and continues to invest in guest satisfaction and sustainability.

Drummohr Camping & Glamping Site
01316 656867
www.drummohr.co.uk

Secure your action plan for flooding risks...

Unpredictable and extreme weather conditions are having a profound effect on businesses in the holiday sector. It is vital you are prepared in the event of a disaster. Flooding is a significant risk to businesses and organisations.

A relatively small depth of flooding can cause exceptionally high losses, with a depth of flooding of around 30cm likely to cause significant/total loss. Traditionally transferring the risk has been the easiest option but insurers are increasingly cautious around flood risks due to significant losses in recent years.

Insurers also have significant concerns around climate change and the impact this may have on flood losses with greater and more regular extreme weather events being experienced. If you’re unable to get flood cover at a reasonable cost, how else can you protect your park? PIB Insurance Brokers highlights four simple steps to assess and manage flood risk:

"Floods are likely to occur outside of core opening times"

STEP 1
IDENTIFY THE RISK
There are three types of flooding which are considered as having the potential to cause significant disruption in the UK. These are coastal, rivers and streams, and surface water. GOV.UK provides services to tell you the flood risk of an area: www.check-long-term-flood-risk.service.gov.uk/risk www. flood-map-for-planning.service.gov.uk/ The information can be limited but provides an overview of the flood risk.

STEP 2
ASSESS THE RISK AND IMPACT
Where a risk is identified, it is important to understand the extent of the risk and how this might impact on the business. A specialist risk advisor can assist in a number of ways.

There are various levels of attention depending upon the nature of the risk from a simple desktop review providing greater insight to the depths of flooding etc than is provided by the government backed services through a full site survey to a full hydrologists report.

When considering the impact it is important not just to consider the potential for material losses but also the associated interruption to the business and the financial impact which may occur.

FLOODING IS A SIGNIFICANT risk to holiday park businesses and organisations.

STEP 3
CONSIDER RISK TREATMENT OPTIONS
There are various ways to look at flood risk management, this can be site level providing full protection to the site or protection of key assets such as building raised plinths for the location of mobile holiday homes and ensuring site level resources such as electrical and gas/LPG supplies are located above flood risk areas and connections etc are water resistant. A permanent protection will be more likely to be effective than a measure which requires a human response.

STEP 4
PLAN TO MITIGATE LOSS
A good business continuity plan will consider how the potential for the risk occurring is monitored such as receiving alerts from the environment agency and then deciding upon when the emergency.

David Plowman, Head of Property Risk Engineering at PIB Insurance Brokers advises: “Whilst movement of holiday homes is not practical in the event of flood warnings it can be ensured that future homes and replacement homes are built in consideration of the flood risk.

He continues: “There are core service areas within holiday parks, mitigating measures should be focused on these areas as loss of these can significantly impact sales and income dependent upon the business model of the holiday park. “Floods are likely to occur outside of core opening times and the implementation of demountable flood defences could be considered to buildings not in use outside of core season,” David adds.

PIB Insurance
Tel. 0330 058 9863
E. David.Moffat@pib-insurance.com
www.pib-insurance.com

HERE’S A SNAP shot of the Club Together Forum

The Caravan and Motorhome Club’s hugely popular online forum, Club Together, has relaunched with enhanced features and functionality to enable users to connect, share hints, tips and inspiration about their touring adventures.

THE NEW CLUB TOGETHER FORUM OFFERS:
• Improved Usability: Designed for seamless navigation, making it easier for members to engage and participate in discussions.

• ‘Groups’ Section: This new feature enables members to join groups based on shared interests and hobbies to help foster positive connections.

• Enhanced Photo Sharing: Members can now upload and share photos more easily, bringing their travel stories to life.

• Mobile-Friendly Design: The new platform is optimised for mobile devices, enabling seamless participation on the go. Becoming a part of Club Together couldn’t be easier, visit camc.com/CT and sign up today to join the conversation with your fellow tourers and adventurers. The forum is open to both Club members and non-members.

Caravan and Motorhome Club
01342 318 813
clubtogether.caravanclub.co.uk

NACO SERVICES TEAM at the Insurance Choice Awards.

NACO Services (the National Association of Caravan Owners) from based in Essex, has been awarded the prestigious title of ‘Customer Service Champion’ at the recent Industry Choice Awards 2024. The black-tie awards ceremony, held at the iconic Banking Hall in London, was hosted by comedian and actor Hal Cruttenden, where some of the biggest names in insurance gathered in hope of victory.

The awards span 24 categories and are the only industry awards where winners are chosen solely on customer reviews. Run by Smart Money People, the UK’s dedicated financial services review website, the event is deemed one of the most well-respected awards ceremonies in this sector.

Now in its ninth year, the Industry Choice Awards recognise excellence in businesses of all sizes. Succeeding with a win in the highly competitive Customer Service Champion category, NACO’s 4.94/5- star reviews ensured they were clear winners. Boasting over 300 reviews such as those below, NACO were clearly well deserving of this title.

NACO - National Association of Caravan Owners
01255 820321
www.nacoservices.com

Leisuredays are specialists in working with UK parks to insure customer holiday caravans and lodges...

Holiday Parks refer their customers to Leisuredays and then the insurance company’s team of over 60 advisers are on hand seven days a week to do the rest in terms of providing quotes, taking payment for cover, issuing documentation and managing renewals. The parks receive a valuable income stream on the policies sold and renewed.

Gareth Walker, Head of Leisuredays Development, says: “Parks love the ease at which they can refer customers to us, and trust our expert team to give great service to their owners. In the past many parks have taken on administration of insurance for customers themselves, but with growing regulatory requirements and a desire for park staff to focus on core park activities such as sales and day-to-day operations, many parks have made the switch to directing customers to a specialist.

Leisuredays are obviously very well set up for this with our contact centre and online quote and buy facility. We’re on hand to get park customers the cover they need quickly seven days a week. Gareth added, “We’re known for getting good take up rates amongst each park’s customer base with timely marketing, highly-rated service, great cover benefits and competitive pricing.

Despite insurance operations moving out of house on these parks, we’re still very good at keeping parks informed of who’s on cover and any ongoing claims.” Commenting on changes in risks seen on parks Gareth explained: “There’s not a great deal of change in common claim types made by caravan and lodge owners.

REVIEWING OUTFLOW points for flood water is essential.

The most common claims in 2024 included storm, flood, accidental damage to the inside and outside of units and then escape of water from toilets, showers, sinks and boilers - often leading to floor damage.” Gareth adds: “In terms of changes, it’s fair to say we’re noticing more frequent flooding. One in 50-year flooding events in some areas are becoming one in 10-year events and so on.

In terms of actual claims value the costliest, perhaps predictably, are for flooding and fire with these events often creating severe damage leading to major repairs or write offs.” Leisuredays have not taken the increase in flooding events lightly. In fact, they’ve been proactive in working with numerous parks to implement flood defences and flood mitigation strategies to lower the future risk of flooding.

These initiatives have also enabled the continued availability of insurance including vital flood cover at sensible premiums for the caravan owners on these parks. Testament to this in 2024 the company twice made finals in major insurance awards for its work with parks at risk of flooding.

Gareth expands on this: “Alongside our underwriter RSA, and an independent flood consultant, we have worked with parks on some major flood strategies resulting in the installation of bunds, piling, and state of the art sea walls to protect the park’s business and its customers from future weather events.” Talking about vital benefits provided by the Leisuredays insurance cover, Gareth explained: “In line with most common claims our policy covers caravan and lodge owners for flood, storm, fire, theft and accidental damage.

LEISUREDAYS INSURANCE have seen an increase in caravan owner flood claims on parks

Most owners get our new for old cover which means in the event a caravan or lodge is damaged beyond economic repair, we’ll buy them a brand new model as a replacement, subject to them having the correct sum insured. Obviously, in the event of a caravan needing replacement it’s costly to take the damaged one off the pitch and get rid of the debris, so our policy provides £10,000 of cover for that, and for re-siting and reconnection to services for the new replacement unit”.

Gareth went on to say: “What parks often find useful is our emergency repairs cover on customer policies. It allows them to make temporary repairs following serious damage to caravans and lodges, to make them water tight or secure and to prevent more damage or loss, in the knowledge we’ll pay them for the work.

Customers also love the benefit of ground rent cover paying them up to £2,500 when their caravan can’t be used as a result of an insured event.” If we were going to suggest any quick ways a park can reduce the extent of damage from flooding, we’d always recommend they look at existing park drainage – making sure floodwaters can escape the park quickly.

Leisuredays
01422 396 693
www.leisuredays.co.uk/smartway

LEISUREDAYS HAVE worked with parks on numerous flood defences such as this living wall on a Scottish park.

The Land, Leisure & Tourism Show 2024, held at Birmingham’s NEC from November 5th to 6th 2024 this show is a B2B event for the tourism, leisure, hospitality, and rural industries. Drawing thousands of attendees and featuring more than 400 exhibitors, the show provided a dynamic platform for industry professionals to connect, share insights, and explore innovative solutions.

The event’s comprehensive agenda included over 50 seminar sessions, addressing key industry topics such as sustainability, digital transformation, and design innovations. Notably, discussions on eco-friendly practices and the integration of technology to enhance guest experiences resonated with many participants.

A highlight of the show was the recognition of excellence through various awards. The Farm Diversification of the Year award, sponsored by NFU Mutual, was presented to The Silly Sheep Fibre Company, applauded for its resource maximisation and community spirit.

WHEN VISITING the LLT show you discover new products and services, explore investment prospects and network.

Additionally, Padstow Holiday Village in Cornwall received the Gold award for Holiday Park of the Year, commended for its commitment to environmental practices and achieving B Corp status.

The show also emphasised the importance of future planning and asset management, with seminars like “Futureproofing your assets through strategic review” underscoring the need for strategic and collaborative approaches in the industry.

Overall, the Land, Leisure & Tourism Show 2024 successfully facilitated meaningful conversations, showcased industry innovations, and celebrated achievements, reinforcing its pivotal role in shaping the future of the leisure and tourism sectors.

The 2025 Land Leisure & Tourism Show will take place on 5th & 6th November 2025, register your interest today.

Land Leisure & Tourism Show
www.lltshow.com

PICTURE POSTCARDS FROM THE SHOW…

A HIGHLIGHT OF THE SHOW WAS THE RECOGNITION OF EXCELLENCE THROUGH VARIOUS AWARDS

HOLIDAY PARK OF THE YEAR

Recognises holiday parks, sites and villages that provide exceptional guest experiences across static vans, touring pitches and more.

CAMPING OR GLAMPING SITE OF THE YEAR

Recognises camping and glamping sites that provide exceptional guest experiences across tents, touring pitches, shepherd’s huts and more.

As UK travel trends continue to favour local and sustainable tourism, the annual AA Caravan & Camping Awards have announced the top outdoor accommodation spots for the 2024-25 season.

This year’s winners offer the best of scenic retreats and luxurious glamping, with a new Sustainable Park award showing a growing preference for eco-friendly and unique staycations among UK travellers. The awards celebrated 12 exceptional sites across the country, selected by the AA’s expert inspectors for their outstanding quality and commitment to customer satisfaction.

Categories included AA Glamping Site of the Year, AA Campsite of the Year, and AA Most Improved Campsite of the Year. This year’s winners span the UK, from the rich history and sweeping views from the Isle of Anglesey in Wales to the stunning ancient woodlands nestled within the South Downs of West Sussex.

Hosting the awards, Simon Numphud, Managing Director at AA Media, said, “As local travel continues to grow and sustainable tourism gains momentum, we are excited to announce the best camping and caravanning destinations for the upcoming year.

This year’s winners have demonstrated outstanding quality along with a strong dedication to eco-friendly practices and customer satisfaction, making them excellent options for UK travellers.” All winners of the awards feature in the 57th edition of the AA Caravan & Camping Guide, which is £14.99 and available to buy in bookshops now.

Congratulations to all 2024-25 winners, the full list of this year’s AA Caravan and Camping Awards winners can also be found on RatedTrips.com.

Rated Trips by AA Media
The UK’s top campsites and caravan parks for 2025 | AA RatedTrips.com

Owners encouraged to take suitable steps to protect their investments...

Following a record number of storms during the last 12 months, static caravan and holiday lodge owners should prepare for an increased risk of storm damage, according to Compass, a specialist provider of caravan and leisure insurance. Strong winds, falling debris and flooding can cause severe structural damage, leaving owners facing costly repairs or replacements.

Recent weather events, such as Storm Ashley and Storm Bert, underscore the importance of taking preventative measures and securing comprehensive insurance coverage, particularly in coastal and rural areas popular with caravan owners.

Kevin Minnear, Head of Underwriting at Compass, said: “Static caravans are vulnerable to extreme weather, due to their fixed nature and exposed locations. We’ve already seen significant amounts of storm damage in 2024, with insurance claims currently exceeding £430,000. *Now that we are entering storm season, caravan owners should take appropriate preventative measures.”

The UK weather is hard to predict and, with flood and storm damage accounting for around 62% of all the claims Compass has received this year**, the company is keen to stress the importance of preparing for all eventualities. To prepare for the unpredictable UK weather, Compass is encouraging static caravan owners to review their insurance policies.

In addition, the company recommends taking steps such as securing the exterior and reinforcing anchoring systems to keep caravans firmly in place during high winds. Loose items, such as garden furniture or decorations, should be removed to prevent them from becoming projectiles in stormy conditions.

Roofs, windows, sidings and seals should be checked for vulnerabilities, with barriers also fitted in areas prone to flooding. Minnear continued: “Unlike bricks and mortar holiday homes, static caravans are particularly susceptible to damage from storms, so being suitably prepared can make all the difference.

As a result, caravan owners should make sure they have adequate insurance in place, as this can significantly reduce stress and financial burden. On top of offering vital protection against storm damage, other benefits can include emergency assistance for repairs, as well as support for alternative accommodation during repair periods.

Minnear continued: “Time is critical when dealing with storm damage. Fortunately, our policies are designed to provide swift support, helping our customers get back to enjoying their static caravans again as soon as possible.”

Compass Insurance
0344 274 0276
www.compass.co.uk

*Data collected from Compass static caravan/park home claims in the past 12 months

** Figure calculated from Compass static caravan/park home claims from 1 January 2024 to 22 November 2024

On top of offering vital protection against storm damage, other benefits can include emergency assistance for repairs.

Pinelog specialises in crafting luxury timber lodges tailored to the unique requirements of holiday parks, making them an excellent choice for facilities that need high-quality, accessible accommodations for less mobile guests and wheelchair users.

Dovestone Holiday Park has been a valued client of Pinelog for the past decade, benefiting from their luxury lodges. Nestled in the picturesque village of Greenfield in Saddleworth, the park enjoys a prime location adjacent to the stunning Peak District National Park.

Thanks to its luxurious lodgings and exceptional guest experiences, Dovestone Holiday Park proudly holds a five-star rating on TripAdvisor. “At Dovestone Park, we take pride in our customer service and aim to provide all our guests with a worry-free experience.

This commitment aligns with our mission to create a safe haven for those with accessibility needs,” said Sally Buckley, General Manager of Dovestone Holiday Park. With limited accessible accommodation options in the area, Dovestone is dedicated to providing an outstanding experience for all guests.

In 2023, they approached Pinelog to create their first two-bedroom accessible lodge. With guests already lined up for the inaugural stay, the urgency was clear in designing and delivering this much-anticipated accessible lodge for Dovestone Holiday Park.

Pinelog
01246 942842
www.pinelog.co.uk

Marketing your accessibility the easy way...

Did you know that 87% of disabled people and carers expect there to be accessibility information on a venue’s website? Providing information on what you do – or do not – have enables customers with accessibility requirements to make an informed decision of where to stay and visit.

This includes not just wheelchair users but people who are deaf or have hearing loss, have a sensory or cognitive impairment, older people, families with young children, and more. It is a VisitEngland scheme requirement for participants to have accessibility information on their website, stating the venue’s key accessibility features.

It is a VisitEngland scheme requirement for participants to have accessibility information on their website.

SO HOW CAN YOU PROVIDE THIS INFORMATION?
The best way to do this is to have a specific section on your website, clearly linked to from your homepage. People expect to find accessibility information in a similar place across different websites (as they do with information about opening times or room availability), so this should be easy to locate via the main website navigation menu - not hidden in the footer or an ‘about us’ page.

When naming this section, remember not everyone with accessibility requirements identifies with the term ‘disabled’ so use terminology that is more inclusive such as ‘Accessibility’ or ‘Access for All’. The informative elements you should ensure are available in this section for prospective customers are:
• A warm welcome;
• Contact information;
• Key accessibility features;
• Accessibility Guide, including images of your accessible facilities;
• Accessibility videos and virtual tours;
• Accessibility resources;
• Accessible destination highlights.

KEY ACCESSIBILITY FEATURES
People with accessibility requirements want to easily find out what key accessibility features are available at tourism venues. VisitEngland has led a UK and Ireland-wide project that identifies the features that are most important to people with a range of accessibility requirements.

The list of features has been informed by new consumer research with 800 disabled travellers in Britain and a focus group in Ireland. You can now download a business-type specific questionnaire to help you identify which of these features you have at your venue - ensure you list all available features in your accessibility section.

Don’t feel constrained by this list; add any additional features and services you provide for disabled customers and others with accessibility requirements. If your business is listed on any tourism listing websites (such as online travel agents and local destination websites), these companies may ask you to specify what key accessibility features you offer.

This is so that they can list available features as part of your venue listing on their website and provide customers with the ability to filter venues by these features. In addition to the key accessibility features listed in the downloadable questionnaires; you should also highlight any other useful facilities or information.

This may include:
• Wi-fi availability;
• Information relating to the online booking process and prices, including concession availability;
• Directions to your business;
• Details of any dedicated access sessions and/or events that you offer with tailored support e.g. ‘quiet sessions’, sessions for children with learning disabilities and dementia- friendly sessions. Add them to any ‘What’s On’ listings;
• Any firm future plans for accessibility improvements;
• Customer reviews that mention accessibility, ideally by linking to them on a site like Euan’s Guide for full transparency;
• Details of any accessibility awards you have won or schemes that you belong to.
You may wish to group key features that relate to each of mobility, hearing, visual and neurodiversity.

PEOPLE WITH ACCESSIBILITY requirements want to easily find out what key accessibility features are available at tourism venues.

ACCESSIBILITY GUIDES
Research by VisitEngland in 2022 reaffirmed that today’s travellers want detailed and factual descriptions of venue accessibility, in the form of an Accessibility Guide, to empower them to make personal choices.

An Accessibility Guide provides information on all areas of a venue, giving hundreds of pieces of accessibility information, including measurements and photographs. An Accessibility Guide describes and visually shows the layout of each area of the business, following the route a visitor will typically take from arrival, entering and getting around.

They are particularly useful for people with mobility impairments, but they also include accessibility features of relevance to people with a range of other access requirements. This means there will be some duplication with the key access features you list on your own website.

To support tourism businesses across England to provide robust Detailed Access Guides, VisitEngland has joined forces with AccessAble, a leader in quality accessibility information provision. In addition to outlining your key accessibility features, you should provide detailed accessibility information, with the recommended format being an AccessAble Detailed Access Guide.

You can now use the new AccessAble Your Accessibility Guide portal to book and pay for either a Guided Assessment or On Site Assessment of your venue, where a professional access surveyor will create a quality-assured Detailed Access Guide.

This approach removes the burden and responsibility of collecting information that can be technical, greatly reducing the risk of incomplete and inaccurate information. All guides are published and searchable on AccessAble’s well-established website, currently used by more than six million people a year, and you will also receive an Accessibility Improvement Report as part of the service.

Annual renewal fees also apply and depend on the number of changes at the venue - such as whether you have installed a new bathroom which needs to be re-assessed - but there has been a focus on these being as affordable as possible, starting at £10 + VAT per year. Once your Accessibility Guide has been produced, it is important to link to it prominently from your accessibility section using an AccessAble link button.

www.visitengland.org/access

With a portfolio of 26 leading holiday resorts and three golf courses across the UK, Darwin Escapes is one of the trailblazers transforming the UK holiday park industry. Darwin Escapes offers holiday breaks, holiday home ownership and golf breaks with the widest range of holiday accommodation at its resorts, from romantic boutique escapes to luxury lodge retreats and traditional family-focused holiday parks.

With such variety on offer, there is sure to be something to appeal to everyone. “No two Darwin Escapes resorts are the same,” explains Drew Campbell, Director of Operations, “But every resort in our portfolio shares a common aim - to provide the best possible holiday experience for holidaymakers and holiday homeowners.”

“With this in mind, we have created brand new resorts in stunning locations with accommodation and facilities that rival those of 5-star hotels, and lovingly updated our existing sites across the UK.” One resort that is a flagship for the company in terms of the facilities on offer is Norfolk Woods Resort & Spa.

This multi-award-winning park recently scooped the Diamond Award for East of England large park for the third time in the prestigious Hoseasons Awards in November 2024. Norfolk Woods, established in 2019, is situated close to the market town of Kings Lynn in an ideal location for holidaymakers wishing to take advantage of Norfolk’s breath taking countryside and coastal scenery.

DARWIN ESCAPES RESORTS aim to provide the best possible holiday experience for holidaymakers and holiday homeowners

Guests at Norfolk Woods can choose from a selection of stylish and contemporary accommodation including premium lodges with outdoor hot tubs. Open plan in design, the lodges boast the latest entertainment features and kitchen facilities for a luxurious stay.

There is an abundance of on-site amenities and activities on offer at the park including an indoor swimming pool, stylish bar and bistro, outdoor children’s splash park, as well as a superbly equipped spa for adult relaxation. Norfolk Woods Resort & Spa may be fairly new, but it has a rich heritage in the region.

The original site was known as Pentney Holiday Park, a resort designed for touring caravans and camping holidaymakers, which was the home of decades of happy holiday memories. “We wanted to keep our resort as the home for more of those amazing holiday memories for decades to come, but with a new, contemporary and fresh feel,” explains Anne Foulkes, Regional & General Manager of Norfolk Woods.

“Our aim was to retain the gorgeous natural scenery and preserve the site as a true destination, whilst creating Norfolk’s best luxury lodge park.” Luxury lodges are also on offer at Darwin Escapes newest premium development: Blenheim Palace Lodge Retreat. Partnering with historic Blenheim Palace, the company has created a range of one-, two- and three-bedroom lodges in the grounds of the stunning Blenheim Estate in Oxfordshire.

NORFOLK WOODS RESORT & Spa boasts great leisure facilities for all ages

The self-catering holiday lodges, which opened in August 2023, feature high-end furnishings and facilities including luxury open-plan dining and living areas, walk-in wardrobes and ensuite bathrooms. Working together with the team at Blenheim Palace, Darwin Escapes were keen to respect both the prestige of the existing site and the local area’s environmental factors.

Each lodge is fully electric and fitted with air-source heat pumps and personal car charging stations to help to reduce impact on the environment. “We’ve ensured our lodge accommodation fits seamlessly into the surrounding landscape near Blenheim Palace,” explains Drew Campbell, Director of Operations.

“We’ve also honoured the heritage with the naming of our lodges – Winston, Hawksmoor, Vanbrugh and Marlborough. This, along with our interior decoration, is a nod to the rich history of the area that awaits guests in their Blenheim lodge accommodation.” Some of the design features of the Blenheim lodges might also be familiar to viewers of the BBC television series Interior Design Masters with Alan Carr.

In the final episode of the 2024 series, the two finalists took on the challenge to design the interior and outdoor space of two of the lodges at the Retreat. Holidaymakers can now choose to stay in one of the two lodges that the finalists designed. Unique accommodation is a feature of many of the Darwin Escapes resorts.

DARWIN ESCAPES RESORTS are available at 26 stunning locations throughout the UK. Pictured, Wareham Forest Lodge Retreat in Poole, Dorset

Amongst the most innovative and desirable are the treehouses available at Rivendale Lodge Retreat in the Peak District, and Woodside Bay Lodge Retreat on the Isle of Wight. These one-bedroom treehouses are designed with couples in mind and feature stylish copper furnishings, fully equipped kitchens with wine coolers and dishwashers, and multi-decked outdoor areas with luxurious sunken hot tubs.

The Darwin Escapes portfolio is managed by a 900-strong team of staff. The head office is based at the Talacre Beach Resort in North Wales, which is one of the company’s leading parks for holiday home ownership. Across the portfolio of 26 resorts, 15 offer holidays only, 3 offer holiday home ownership only, and 8 offer a mix of holiday home ownership and holidays such as at Talacre.

For those looking to buy a holiday home, Darwin Escapes offers a wide range of homes for sale, from static caravans to luxury lodges, to suit all budgets and requirements. Lodge and caravan holidays, meanwhile, are booked through their trusted booking partner Hoseasons, who handle all resort holiday bookings excluding those at Dundonald Links Resort in Ayrshire, Scotland, and Blenheim Palace Lodge Retreat, which are booked directly with the resorts.

The team behind Darwin Escapes is constantly on the lookout for exciting solutions to increase their market share and the profile of their resorts amongst prospective buyers and holidaymakers. “Whilst UK holidays have been swept up in the staycation boom, one of the challenges over recent years has been the smaller marketplace for the sales community, with signs of a slight downtrend in holiday home ownership,” explains Shaun Roberts, Group Head of Sales.

THE BISTRO at Norfolk Woods Resort & Spa

“One of the ways we have responded to this is by branching out with new marketing adventures. Our appearance on Interior Design Masters is one example, alongside a Win a Caravan competition, increasing our out of home digital screen advertising across the country with particular interest in the North West, and attending more events throughout the year.”

Darwin Escapes are corporate partners with many of the UK’s top business and visitor attractions such as Chester Zoo, the Royal Shakespeare Company, Birmingham Hippodrome, Derby Book Festival and Venue Cymru. These partnerships offer their guests unique opportunities and help to ensure the very best holiday experience when they stay at a Darwin Escapes Resort.

The partnerships also involve giving back to the partner organisations with sponsorship of events and other collaborations. Each resort also chooses their own local charities to fund raise for throughout the year. It’s an innovative plan that’s clearly working in terms of both customer and industry recognition.

INTERIOR OF ONE of the lodges featured on television series Interior Design Masters

Since 2015, the Darwin Escapes resorts have collected a vast range of accolades from Best in Britain to 5-star ratings and regional award titles too. Most resorts have been assigned the Tripadvisor Certificate of Excellence and several are also rated 5 Black Pennant by AA Hotel and Hospitality Services.

All the North Wales holiday resorts have been awarded a 5-star status by Visit Wales, and in England, all resorts have either been given 5-star status by Visit England, or also boast Visit England Gold Awards.

“We are so proud of our award-winning resorts and these achievements are a credit to all of our hard-working teams across the UK, who strive to set the standard in the holiday resort industry,” says Drew Campbell, Director of Operations.

Darwin Escapes
0800 717707
www.darwinescapes.co.uk

Beth Connor visits Plas Isaf Lodge Retreat, a perfect peaceful break...

Some of Wales’ most iconic landscapes and heritage sites can be found in the Dee Valley area. Close to the sandy beaches but surrounded by the stunning mountains it’s the ideal retreat! Nestled amidst the rugged beauty of North Wales, the Plas Isaf Lodge Retreat offers a serene escape for guests looking to unwind in nature’s embrace.

Combining the rustic charm of a traditional lodge with the modern amenities that enhance comfort, this retreat is an ideal destination for those seeking tranquillity in a natural and historic setting. Located within a stone’s throw from Snowdonia National Park and other iconic Welsh landscapes, the lodge appeals to outdoor enthusiasts, families, and couples alike.

The accommodation at Plas Isaf are well-designed to blend modern luxury with countryside charm. Each lodge has been thoughtfully decorated with a mix of traditional Welsh character and contemporary comfort, creating a cosy yet refined atmosphere.

From wood-panelled walls to plush sofas and local artwork, every element is curated to enhance the sense of warmth and connection to the local culture. Each lodge includes a spacious living area, a fully-equipped kitchen, and a private outdoor area. Many lodges are fitted with fireplaces, perfect for chilly Welsh evenings, adding a comforting ambiance to evenings spent indoors.

OUR HOT TUB HOLIDAY BREAKS are ideal for an intimate getaway for two or for families looking to relax

The lodges also cater to a range of group sizes, making it suitable for couples on a romantic getaway, small groups of friends, or even families. The bedrooms are comfortable and spacious, with high-quality bedding, ample storage space, and, in some cases, en-suite bathrooms. The bathrooms are fitted with modern fixtures and come stocked with premium toiletries, adding a touch of luxury to the experience.

Some lodges even offer private hot tubs, which are a real treat after a day of exploring the rugged landscapes of North Wales. Plas Isaf Lodge Retreat is well-equipped with a range of facilities aimed at enhancing the guest experience. The retreat offers high-speed Wi-Fi, which is convenient for guests who need to stay connected, although the surrounding environment encourages a digital detox.

The private outdoor areas are a highlight, with many lodges featuring outdoor seating, barbecues, and scenic views, allowing guests to soak in the natural beauty around them. For guests staying in lodges with hot tubs, the experience is elevated even further, as there’s nothing quite like soaking in a warm tub under the stars after a day spent hiking or sightseeing.

The retreat offers communal spaces, including a reception area with knowledgeable and friendly staff who are always ready to help with directions, local recommendations, or even provide a map for nearby walking trails. There are options for laundry facilities, which can be particularly useful for longer stays, especially for guests who partake in outdoor activities.

ALL DARWIN ESCAPES resorts are pet-friendly

While the lodge does not have an on-site restaurant, the fully- equipped kitchens make self-catering easy, and nearby towns offer a variety of dining options, from quaint cafes to classic Welsh pubs serving local delicacies. One of the standout features of Plas Isaf Lodge Retreat is its proximity to some of North Wales’ most stunning natural attractions.

Located a short drive from Snowdonia National Park, the lodge is an excellent base for those looking to explore the majestic mountains, lush forests, and scenic lakes of the region. Popular nearby trails include the paths leading up to Mount Snowdon, where hikers are rewarded with breath taking views.

Other nearby natural attractions include the Conwy Falls, Lake Bala, and the Gwydir Forest, each offering unique opportunities for hiking, fishing, and photography. The lodge is also a short distance from historical landmarks and charming Welsh towns. Betws-y-Coed, a picturesque village known for its quaint architecture and riverside views, is just a short drive away.

Here, visitors can explore local shops, art galleries, and cafes. Additionally, the castles of Conwy and Caernarfon are within driving distance and provide a fascinating glimpse into Welsh history, architecture, and culture. These attractions make Plas Isaf Lodge Retreat a fantastic choice for those looking to combine outdoor activities with cultural exploration.

IT’S A PLACE to disconnect and soak in the scenery

Staying at Plas Isaf Lodge Retreat is a memorable experience that captures the essence of North Wales. The lodges’ rustic charm paired with modern comforts make it a perfect choice for travellers seeking relaxation and rejuvenation. The atmosphere is quiet and peaceful, and with the abundance of natural beauty surrounding the area, it’s hard not to feel inspired by the landscape.

The outdoor spaces and hot tubs add an extra layer of luxury, creating a spa-like atmosphere that enhances relaxation. One of the most appreciated aspects of the retreat is the friendly and attentive staff. Their local knowledge, willingness to provide recommendations, and eagerness to help make guests feel welcomed and well-cared for.

The attention to detail in the lodges, from the decor to the amenities, reveals a commitment to quality that is rare to find, making each stay feel special. Plas Isaf Lodge Retreat in North Wales is an excellent choice for travellers looking to escape the hustle and bustle of everyday life.

Its location, amenities, and thoughtful design make it suitable for a variety of travellers, whether they are seeking adventure in the Welsh wilderness or simply hoping to unwind in a cozy setting. While the lodge may be a bit remote for those looking to stay connected to city life, the seclusion is precisely what many guests love about it.

It’s a place to disconnect, soak in the scenery, and enjoy the quiet beauty of North Wales. Overall, the Plas Isaf Lodge Retreat combines the rustic appeal of a traditional lodge with modern luxuries, creating a memorable getaway. Whether enjoying a sunrise over the mountains from your private deck or unwinding in the hot tub under the stars, a stay here is bound to leave a lasting impression.

Plas Isaf Lodge Retreat
www.darwinescapes.co.uk/plas-isaf
01352 961506

The Duddon and Furness Mountain Rescue Team has moved closer to its dream of building a new headquarters, thanks to a £3,000 donation from Park Cliffe, a family-owned holiday park in Windermere.

The funds were raised over the past year through initiatives like a popular duck race, charity raffles supported by local businesses, and guest contributions via the park’s collection box. Park Cliffe added a final £400 to round off the donation.

Currently, the Duddon and Furness team is the only one among the ten Lake District mountain rescue groups without a permanent, purpose-built base. A new HQ would provide crucial facilities, including a warm space for volunteers returning from challenging rescues on the fells.

Park Cliffe owner Susan Dickson expressed pride in the efforts of their team and guests: “Many of our visitors are avid walkers who value the life-saving work of mountain rescue teams. Their generosity will help bring this goal closer and support these incredible volunteers,” she said.

In addition to supporting the rescue team, Park Cliffe celebrated its own achievements this year, winning the Federation of Small Businesses 2024 regional award for sustainability.

Parkdean Resorts has pledged to increase its support for the armed forces next year by donating over 200 holidays worth over £150,000 to members of the military community and their families in 2025.

Throughout 2024 Parkdean Resorts donated 185 holidays across 21 of its award-winning holiday parks through partnerships with the Army Central Fund, Royal Navy and Royal Marines Charity, and the Royal Air Force Benevolent Fund.

Breaks were awarded in recognition of the beneficiaries’ service and to support military personnel in need of respite and recuperation. Parkdean Resorts have donated over 860 holidays worth almost £450,000 to armed forces families since 2021.

Parkdean Resorts also holds an esteemed Armed Forces Covenant Gold Award from the Defence Employer Recognition Scheme, the highest accolade a company can receive for its veteran-friendly recruitment processes and development opportunities.

Additionally, next year Parkdean Resorts will sponsor the Armed Forces Families Advocate(s) of the Year Award at the Celebrating Forces Families Awards. This award ceremony recognises the often-overlooked achievements and significant supporting roles played by military families.

Wood Leisure's FASKALLY WOOD LODGES in Pitlochry.

Wood Leisure Holiday Parks has acquired its sixth location, Faskally Woods Holiday Park in Pitlochry, with a seven-figure funding boost from the Royal Bank of Scotland. This expansion is set to create 20 local jobs, supporting the region’s economy.

Founded in 1981, the family-run business operates five award-winning parks across Scotland, all holding five-star status. Known for bespoke caravans and lodges, the parks cater to families, walkers, and getaway seekers. Sustainability is a core focus, with green initiatives like solar panels, EV charging, and biomass heating systems. Director Rachel Wood celebrated the acquisition, highlighting the family’s journey from a single park to a £10m turnover business.

She praised Royal Bank of Scotland’s support in helping bring their high standards of service and sustainability to the picturesque Perthshire park. The Royal Bank’s Jack Malcom commended the Wood family’s entrepreneurial spirit and looks forward to the success of their newest venture.

Woolacombe Bay Holiday Parks is set to launch its luxurious Emerald caravans in 2025, part of a £3 million investment to meet rising demand for high-end caravan holidays, which has grown by 77% over five years.

The caravans, in prime locations with stunning views, offer 15% more space, en-suite master bedrooms, family bathrooms with tubs, fully-furnished interiors, and private decking with gas barbecues. Pet-friendly options are also expanding, reflecting a 72% rise in families traveling with pets.

This includes designated caravans, dog-friendly café bars, and the popular Woof Park play area. New attractions for 2025 include a Wavesurfer simulator at Twitchen House and an energy-efficient outdoor pool with a splash pad.

Upgraded dining options will feature extended café bars with quality, affordable meals. Woolacombe Bay’s facilities across its three parks offer something for everyone, from spas and swimming pools to water activities like Aqua Inflatables.

The parks’ commitment to reinvestment ensures top-tier experiences at reasonable prices. To make holidays more accessible, an interest-free monthly payment plan launches in 2025, with early booking discounts saving up to £300 and family stays starting from just £99.

STUBSCROFT FARM PARK receiving their GOLD award, photos credit to Photographer Nick Williams

The 2024 Beautiful South Awards have honoured exceptional camping and caravanning sites in the region, celebrating their contributions to tourism excellence. Stubcroft Farm Campsite in Chichester secured the prestigious Gold award in the Camping and Caravanning Park of the Year category.

This family-run site is renowned for its commitment to sustainability and high-quality facilities, offering visitors a serene countryside retreat near the Sussex coast. The Silver award was presented to Badgells Wood at Birling Estate in Meopham.

This woodland campsite provides a back-to-nature experience, allowing guests to immerse themselves in the natural beauty of the Kent countryside. Lytton Lawn Touring Park in Lymington received the Bronze award, recognized for its well-maintained facilities and proximity to the New Forest and Hampshire coast, making it a popular choice for families and outdoor enthusiasts.

These accolades highlight the diverse camping experiences available in the South East, from eco-friendly farms to woodland retreats and coastal parks, each contributing uniquely to the region’s vibrant tourism industry.

The 2024 Beautiful South Awards winners were:

• Gold - Stubcroft Farm Campsite, Chichester, West Sussex
• Silver - Badgells Wood at Birling Estate, Meopham, Kent
• Bronze - Lytton Lawn Touring Park, Lymington, Hampshire

More Brits plan to holiday in the UK than travel abroad this year, according to research from holiday park operator Away Resorts. Scotland tops the list of most desirable UK destinations for 2025, followed by the South West and Wales.

Yorkshire, London, and Northern Ireland also rank highly, while the West Midlands was deemed the least desirable. The survey of 2,000 adults revealed that 76% feel there are still plenty of UK spots they’d love to explore.

Top motivations for a staycation include rest and relaxation (36%), a change of scenery (26%), and quality family time (25%). Key 2025 travel trends include train travel (21%), nostalgia trips to childhood destinations (18%), and cold-weather “cool-cations” (15%). Solo travel is also gaining popularity, particularly among 25–40 year olds, with 21% planning solo trips, as well as 7% of over 65s.

AWAY RESORT’S PRESTIGIOUS Gara Rock Penthouse.

Inspired by 2024’s UK sightings of the northern lights, 14% of Brits aim to stargaze or chase the aurora borealis this year. Carl Castledine, Founder of Away Resorts, noted, “It’s encouraging to see the appetite for staycations remain strong. The UK offers incredible opportunities for adventure and relaxation in stunning surroundings.”

Planning habits vary, with 37% booking holidays far in advance for better deals, while 17% prefer last-minute spontaneity. This year, 28% of Brits aim to take more UK breaks, with 23% resolving to embark on small monthly adventures.

The staycation trend is alive and well, as Brits rediscover the beauty and variety of their own backyard. Away Resorts is one of the UK’s most-popular holiday park operators, with 25 locations across the UK, including Scotland, Lincolnshire, Isle of Wight, North Wales, Hampshire, Dorset, Cornwall, Hayling Island and Essex.

Away Resorts
0330 127 7834
www.awayresorts.co.uk

AWAY RESORTS St Ives Bay Holiday Park.

AWAY RESORT’S Glendevon Residential Country Park.

Border Caravans has been unveiled as the headline sponsor of the 2025 Scottish Caravan, Motorhome and Holiday Home Show, set to take place from February 6-9 at the SEC Glasgow. In a ground-breaking move, the company will debut the show’s first-ever accessible lodge, created in partnership with Love Holiday Homes.

The bespoke lodge, designed as a prototype for future builds, features wider corridors, sliding internal doors, and ramped balcony access, setting a new standard for inclusivity in the holiday home industry. Jillyanne Glen, Show Manager, praised Border Caravans’ commitment to innovation: “The accessible lodge exemplifies inclusivity, and we hope it inspires others in the industry to prioritize accessibility in their designs.”

Alongside the lodge, this year’s event will feature family-friendly attractions like a climbing wall and a popular farmer’s market offering local produce. Dale Gifford, Company Director at Border Caravans, said: “This lodge represents a shift toward creating spaces that truly welcome everyone. We’re thrilled to showcase it as part of our first year as headline sponsor.”

Border Caravans operates four award-winning parks in Scotland, offering holiday homes, hot tub lodges, and unique amenities such as a clay pigeon shooting ground and music festival. Tickets & more information for Scotland’s largest holiday home event are available now at CaravanShowScotland.com.

Hot tubs and swimming pools are one of the most sought-after facility when choosing a holiday destination, which is why SPATEX 2025 - the UK’s ONLY dedicated water leisure exhibition - is designed for YOU.

Free to attend, Tuesday 4th to Thursday 6th February, at Coventry Building Society Arena, SPATEX caters for both the commercial and domestic markets, and covers swimming pools, saunas, spas, wellness suites through to steam rooms, enclosures, hot tubs, and all the ancillary products. Here’s what a visit to SPATEX 2025 will give you:

1. EXPLORE NEW PRODUCTS & SERVICES
Whether you’re looking to renovate or dip your toe into the water for the first time, it’s the first opportunity in 2025 to see, touch, compare and discuss the latest innovations and cutting-edge products.

2. EXCLUSIVE DEALS & DISCOUNTS
Many of the 100 plus exhibitors, including the industry’s major manufacturers and suppliers, will be offering visitors special show discounts.

3. HANDS-ON KNOW-HOW
Interactive workshops and demonstrations provide inside track knowledge.

4. ENHANCE OPERATIONAL EFFICIENCY
Energy-saving the cornerstone of its agenda. View the most insulated hot tubs, new generation heat pumps, the latest heat retention covers, enclosures, water circulating pumps, chemical dosing systems – all have undergone big technological advances in the last few years.

5. ACCESS TO EXPERT INSIGHTS
With the world’s top water leisure experts on hand, access free advice. Come to the SPATEX Help Desk at the entrance of the hall if you need a starting point.

6. FREE KNOWLEDGE
Talks and demonstrations in the show’s free-to-attend, three-day double seminar programme are open to everyone and cover an extensive range of topics, from the latest time-saving maintenance of commercial pools and spas to future trends, social media and marketing.

7. PROFESSIONAL DEVELOPMENT
Attendees of the technical workshops, curated by the Institute of Swimming Pool Engineers (ISPE) in Arena 1, will be awarded CPD accreditation.

8. BEST PRACTICE
Ensure your facility meets the latest legal and safety standards. Get up to speed with the latest regulatory changes and compliance issues to implement upgrades or enhancements to attract more customers and improve satisfaction.

9. INSPIRATION
Exposure to the latest trends and award-winning projects. Winners of the SPATA (Swimming Pool & Allied Trades Association) and BISHTA (British & Irish Spa & Hot Tub Association) Awards for 2025 will be announced during SPATEX.

10. PROFESSIONAL NETWORK
There’s nothing like face-to-face business to help promote connections, collaborations and partnerships. Take advantage of SPATEX’s numerous networking opportunities. SPATEX 2025 - Tuesday 4th to Thursday 6th February. The Coventry Building Society Arena, Coventry CV6 6GE 2,000 on-site free car parking spaces.

Secure your place by registering now and sign up for monthly newslines
Tel: +44 (0) 1264 358558
www.spatex.co.uk
helen@spatex.co.uk

Campsites across the UK have won in this year’s Caravan and Motorhome Club’s 2024 Awards for England, Wales, Scotland and Northern Ireland, as well as best newcomer and the Sustainability Award that recognises valuable work being undertaken to protect the environment.

The awards celebrate privately-owned, maximum five-pitch campsites certified locations (CLs) – that are open exclusively to Caravan and Motorhome Club members. Many CLs are found in the countryside and remote locations such as farms, country estates and inns, providing a valuable and additional income stream for the campsite’s owners and local communities, whilst offering more choice for Club members to get out in the great outdoors.

The Caravan and Motorhome Club has been a cornerstone of outdoor adventure in the UK for over 116 years, proudly representing the interests of more than 1.1 million caravan, motorhome, campervan, and trailer tent owners. The Club champions the spirit of adventure, helping members make the most of the great outdoors— whether through glamping, touring, or simply enjoying nature.

With an annual membership fee of just £63, members gain access to over 2,700 high-quality campsites across the UK and Europe, all curated to ensure a great value experience. As the UK’s No. 1 rated touring club, the Caravan and Motorhome Club goes above and beyond to deliver savings and exclusive offers, both for touring adventures and at home.

Members can also explore a range of escorted European tours, all protected by ABTA, as well as independent tours in Australasia, North America, and Southern Africa, providing peace of mind during their travels.

With expert advice, comprehensive overseas travel services, and tailored insurance options, the Caravan and Motorhome Club is dedicated to enriching its members’ experiences. To discover more about the benefits of membership and join a community passionate about outdoor adventures.

The Caravan & Motorhome Club
01342 318 813
www.camc.com

THIS YEAR’S WINNERS INCLUDE…

BEST CL IN WALES & OVERALL CL WINNER
Brambles in Anglesey

Brambles is the only campsite to win two categories in this year’s CL awards. The adult-only campsite is perfect for those looking for beach, waterside or peaceful stays.

It is owned by Eric and Sue Marchbanks, avid caravanners themselves, who are members of the Caravan and Motorhome Club and have travelled far and wide in their motorhome, as far as Czechoslovakia.

The campsite offers scenic walkways among three ponds, trees and shrubs, perfect for dog walkers and offers plenty of wildlife for those who like to get close to nature, tourers can expect to find red squirrels, rabbits and ravens.

Owner, Eric comments: “Winning an award is recognition that we are making guests happy and they are wanting to stay here and are enjoying the area surrounding us.”

BEST CL IN ENGLAND NORTH
Drake House Farm in Lancashire

Drake House Farm is owned by Ann Chippendale and is located in the Ribble Valley just three miles from the market town of Clitheroe.

The campsite is known for its gorgeous views, excellent dog walks and wildlife. The campsite has peaceful pitches, is an area of outstanding beauty, with its own woodland with a brook.

Owner, Ann Chippendale comments: “It truly is a beautiful location, it’s like the Lake District without the crowds”.

BEST CL IN ENGLAND SOUTH
Goodleigh Hill in Worcestershire

Goodleigh Hill is situated in an ideal spot to explore South Worcestershire and the North Cotswolds.

The campsite is known for its scenic views, dog walks and its convenient location to nearby local eateries and pubs and a short walk to the town of Pershore.

Owners, Matthew and Emily Horton, have ensured the CL is peaceful and clean. It is convenient for those who want to explore the beautiful Malvern Hills and the Malvern Spring.

Emily comments: “Matthew really wanted to help increase the biodiversity here, and he saw that creating a CL that is viable in the fabulous rural countryside would allow him to fulfil his ideas and increase wildlife here.”

BEST CL IN SCOTLAND & NORTHERN IRELAND
Firbank Park in Aberdeenshire

Firbank Park is set in the beautiful Royal Deeside within Cairngorms National Park, perfect for those who enjoy nature and tranquillity.

The five-acre campsite has hardstanding pitches that are spaced out and each pitch offers an electric hook up and their own fresh water source.

The campsite, owned by Archie and Justine Buchanan, is close to an abundance of walking trails, cycling tracks, and Munros (mountains at least 3,000 ft high) to climb. Additionally, fishing and horse riding are available on the nearby Glen Tanar Estate.

Archie comments: “We have built somewhere that we would want to go to, so we’re hoping that other people will like that as well, and it seems to be the case. It’s like being on our holidays.”

BEST NEWCOMER
The Courts in Essex

The Courts campsite, owned by Paul and Collette Murphy, is set in the serene woodlands of Little Baddow and is great for those looking to escape the hustle and bustle of daily life.

Tourers can access a multitude of forest rambles and embrace the local wildlife, head off on their bikes for an off-road adventure or visit the local dock for boat rides, canoeing and paddle boarding.

Despite the area’s rural setting, Little Baddow is also close to several larger towns and cities, including Maldon and Chelmsford.

Owner, Paul Murphy comments: “We have lovely walks through ancient woods directly from the site. We’ve got a local pub, local restaurant, paddleboarding and the river nearby so we have a lot to offer.”

SUSTAINABILITY AWARD
Birch Hill in Shropshire

Birch Hill campsite is located in the beautiful lake-lands of Shropshire. The campsite, owned by Major Ian and Janet Kelly, was established over 40 years ago and over the years has received various awards.

This is the 2nd year for the Sustainability Award and Birch Hill has been recognised in this category for its Dark Skies initiative, local links with shops, restaurants and pubs, promotion of formaldehyde-free chemicals on site, and use of renewable energy and water consumption controls.

The campsite is on one of the main Land’s End to John O’Groats cycle routes and Ellesmere is also a great spot for country walks, dog walking and bird watching. Owner, Major Ian Kelly comments:

“Sustainability is not just about what we do around the site, but it’s also about what our guests do - whether it is efficient recycling or helping our local economy, it’s important to note that they’re the ones helping to keep our local shops alive for us.”

SITES IN BLOOM AWARD
Pembrey Country Park Club Campsite & Fairlight Wood Club Campsite

The multi-couple campsite winner for 2024 is Pembrey Country Park Club Campsite in Wales for the second-year running.

Pembrey Country Park Club Campsite is known for its phenomenal summer flowers display and blend of coast and countryside. The 2024 single-couple campsite winner is Fairlight Wood Club Campsite in East Sussex.

This intimate campsite set in flower rich woodland has plenty of footpaths for tourers to wander along. The campsite’s surrounding woodlands are listed as a Biodiversity area that is ideal for nature lovers and spotting wildlife.

SITES TO INSPIRE AWARDS
MULTI-COUPLE SITE WINNER
Cayton Village Club Campsite

Cayton Village Club Campsite in North Yorkshire is the 2024 winner of the multi-couple campsite category.

Cayton Village Campsite has had some great improvements over the past few years which has helped to increase visitor satisfaction scores for overall facilities to 9.8 out of 10.

The new improvements include two brand new shower blocks, more touring pitches and new premium pitches, a new designated dog walking area, a multi-use games area and an enclosed playground.

Regional Manager, Phil Monkman, said: “Cayton Village is a relatively newly refurbished site and the campsite staff have worked very hard over the last few seasons to add a unique character.”

SITES TO INSPIRE AWARDS
SINGLE-COUPLE SITE WINNER
Baltic Wharf Club Campsite

Baltic Wharf Club Campsite in Bristol is the 2024 winner of the single-couple campsite category. This campsite is located in the heart of Bristol’s beautifully redeveloped dockland, near the city centre with lively shops and entertainment.

There is also a selection of boat trips available nearby for tourers looking to discover gorgeous scenic views in the county and many excellent cycling paths for those desiring for an adventure.

Regional Manager, Mark Houghton, said: “Despite the known and inevitable future closure of the campsite, newly promoted site managers Lyndsay & ‘Chelle have placed their hearts and souls into the campsite throughout the season and their comment sums up their enthusiasm: ‘We may not have any control over the campsite’s future, but we CAN control her last season, meaning Baltic Wharf won’t simply fade away with us here to see it out on a high.’”

SUSTAINABILITY CHAIRMAN’S AWARD
Blackpool South Club Campsite

Also running for its fourth consecutive year is the Sustainability Chairman’s Award, created to celebrate the campsite network’s environmental, social and economic commitments, actions and engagements.

From tree planting and waste reduction projects, growing wild meadows, hosting local food vendors and raising money for local charities, a great range of sustainable activities have taken place at campsites throughout the year.

The entrants were judged on the award criteria by the Club Chairman, David Turner, who made the final decision on the winner of the 2024 Sustainability Chairman’s Award. The 2024 winner is Blackpool South Club Campsite in Blackpool, Lancashire.

The campsite was awarded for its new improvements this year to establish a sustainable environment for their guests. This includes more serviced pitches, upgraded motorhome waste point, roadway resurfacing, solar PV roof panels which provide renewable energy, and ongoing pitch improvements and resurfacing.

In an increasingly competitive and diverse market, holiday park and campsite owners are continuously looking for ways to stay ahead of the curve. One of the most significant shifts in the industry in recent years has been the rise of *glamping* which is a portmanteau of “glamorous” and “camping.”

While traditional camping continues to have a strong appeal, especially among seasoned outdoor enthusiasts, glamping caters to a new audience, those seeking to enjoy nature without sacrificing comfort and luxury.

Glamping is no longer a niche trend, it’s a booming sector that is reshaping the outdoor hospitality industry. For holiday park and campsite managers, offering glamping options can be a key differentiator and revenue booster. So, let’s explore the reasons why glamping is essential for your site and how it can benefit your business.

GLAMPING UNITS, such as luxury tents, cabins, or eco-pods, can be marketed at higher price points compared to traditional camping pitches.

A BROADER AUDIENCE
Traditional camping often appeals to a certain type of traveller: individuals and families who are comfortable with minimalist setups and enjoy the rugged charm of the outdoors.

However, there is a growing segment of consumers who love nature but are less enthusiastic about pitching a tent or braving the elements with limited amenities.

This is where glamping really shines. By offering luxurious tents, yurts, pods, cabins, or even treehouses, you can attract a broader audience, suiting all ages and groups.

Glamping offers the perfect blend of nature and comfort, making it accessible to people who might never have considered a traditional camping holiday. By expanding your offerings, you’re not just catering to campers — you’re appealing to a whole new market segment.

WE WERE DELIGHTED to partner up with The Glamping Show this year.

HIGHER REVENUE
Offering glamping accommodations can significantly boost your revenue. Glamping units, such as luxury tents, cabins, or eco-pods, can be marketed at higher price points compared to traditional camping pitches.

While a standard tent pitch might be charged at £25-£40 per night, a glamping unit could range from £80 to upwards of £250 per night, depending on the amenities and location. Moreover, glamping accommodations often attract longer stays, particularly among guests seeking to truly unwind in a luxurious natural setting.

This means not only higher nightly rates but also a potential increase in overall occupancy rates and seasonal bookings. Although the initial investment in glamping infrastructure may be higher than traditional camping setups, the return on investment (ROI) is often quick.

High-quality glamping structures are built to last, and because they command premium pricing, you can recoup your costs relatively quickly while enjoying ongoing profitability.

CAMPING CONNECT are experts in the WIFI Systems, talk to the team today!

ENHANCED GUEST EXPERIENCE
One of the primary benefits of offering glamping options at your holiday park is the elevated guest experience. Glamping appeals to those who appreciate thoughtful design, comfort, and unique accommodation options — think plush bedding, en-suite bathrooms, stylish decor, and even private hot tubs.

The attention to detail and high-end amenities in glamping accommodations create a memorable experience that guests are likely to rave about, both in person and online. Satisfied guests are more likely to leave positive reviews and recommend your park to friends and family, further boosting your brand reputation.

With platforms such as TripAdvisor and social media playing a huge role in influencing consumer decisions, offering standout accommodations like glamping pods can help ensure your holiday park maintains a steady stream of glowing feedback and repeat visitors.

THE DEMAND FOR GLAMPING shows no signs of slowing down.

ECO-FRIENDLY APPEAL
Modern travellers are increasingly aware of their environmental impact, and many are seeking eco-friendly accommodation options that align with their values.

Glamping, with its focus on blending luxury with nature, often incorporates sustainable practices such as solar-powered lighting, composting toilets, and eco-friendly building materials. Holiday park owners who offer glamping accommodations can use this as a selling point, highlighting their commitment to sustainability and responsible tourism.

Eco-conscious travellers are willing to pay more for experiences that allow them to enjoy the beauty of nature without leaving a heavy footprint. Investing in eco-friendly glamping units not only broadens your appeal but also enhances your brand as a leader in sustainable outdoor hospitality.

GLAMPING APPEALS to those who appreciate thoughtful design, comfort, and unique accommodation options.

FUTURE-PROOFING
The demand for glamping shows no signs of slowing down. In fact, it is expected to grow as travellers continue to seek out unique, memorable experiences. The COVID-19 pandemic has also contributed to a surge in outdoor holidays, as people have become more aware of the importance of nature and space.

Glamping perfectly aligns with these trends, offering seclusion, luxury, and a closer connection to nature — all while maintaining the safety and hygiene standards guests now expect. By investing in glamping, you are future-proofing your holiday park or campsite.

Glamping offers versatility and scalability, allowing you to adjust your offerings as guest preferences evolve. You can start with a few units and expand based on demand, adding innovative designs or amenities to keep your accommodation options fresh and exciting.

BY INVESTING IN GLAMPING, you are future-proofing your holiday park or campsite.

INVEST IN YOUR PARK’S FUTURE
Glamping is more than just a trend, it’s a sustainable, lucrative addition to any holiday park or campsite. By offering glamping options, you can attract a broader audience, boost your revenue, and enhance guest satisfaction, all while aligning your business with the growing demand for unique and eco-friendly experiences.

Holiday park managers who embrace the glamping trend are positioning their parks for long-term success. Whether you’re located in a scenic coastal area, a tranquil countryside setting, or a bustling tourist destination, glamping is a valuable way to differentiate your business, diversify your revenue streams, and create a unique offering that guests will love to return to year after year.

In an increasingly crowded marketplace, the key to staying competitive is offering experiences that resonate with modern travellers — and there’s no better way to do that than with the glamour of glamping.

A market leader in holiday resort management and operations since their inauguration in 1954, the Landal GreenParks portfolio comprises more than 200 resorts in the UK, the Netherlands, Germany, Belgium, Austria, Switzerland, France and Denmark.

20 of these parks are spread across England, Scotland and Wales - from five parks in Cornwall, to the furthest north in Dundee. It’s an impressive portfolio, but one with a common ethos. Getting back to nature is at the heart of the Landal GreenParks business.

Despite its size, there is a priority across the entire organisation towards what they refer to as “sustainable and engaged entrepreneurship.” Each of the parks is located at the “heart of nature” in stunning, natural locations.

And a holiday at a Landal GreenParks resort is one that focuses on offering guests the enjoyment of immersive outdoor adventures from the comfort of top-tier accommodation. Their aim: to deliver “unforgettable holidays in nature.”

MUCH OF THE ACCOMMODATION at Landal Barnsoul is designed to bring nature closer to the interior space.

All parks are Green Key accredited, and parks employs an interdepartmental “Green Team” to ensure global sustainability standards are met. At grassroots level this involves everything from using fewer chemicals to installing LED park lighting, from implementing sustainable procurement to accessible accommodation.

Each step is one closer to Landal GreenParks overall goal of being CO2 neutral by 2030. Landal GreenParks UK, with its Head Office in Norwich, offers a diverse range of resorts. From luxury spas like Landal Dylan Coastal Resort and Landal Laceby Manor Resort & Spa, to resorts that focus purely on accommodation in beautiful natural settings, such as Landal North Lakes and Landal Rockingham Forest.

The resorts primarily feature lodge accommodations, but they also provide a wide selection of cottages and apartments. Recently, the brand has expanded its offerings with more innovative options, such as treehouses, domes, and pods, all centred around high quality and luxury. Many accommodations also feature outdoor hot tubs for added relaxation.

Landal GreenParks operate a pure holiday rental model. Some park owners retain ownership of all the accommodation, whilst others sell lodges to lifestyle investors who want a mix of return and some holiday usage. There is plenty to keep guests entertained.

GWARI SPA BARN at Landal Whalesborough Resort & Spa.

Cornish Parks Landal Gwel an Mor and Landal Whalesborough Resort & Spa both feature onsite ‘farms’, giving holidaymakers the chance to interact with animals and explore local wildlife. “At Feadon Wildlife Centre in Landal Gwel an Mor, guests can enjoy a variety of unique experiences,” explains Paul Hardingham, Managing Director of Landal GreenParks UK.

“These include activities such as a night-time Badger Watch, woodland picnic breakfasts, reindeer walks, becoming a ‘keeper for the day,’ owl encounters, and even fox feeding, making Landal Gwel an Mor an ideal choice for family getaways.”

Additionally, the same park has introduced a Wild Kitchen concept, where guests can enjoy a variety of cooking styles under a retractable canvas and hardwood tent, providing an al-fresco dining experience in any weather. Careful expansion is always on the agenda as Landal GreenParks UK seeks to maximise the experience of their guests and capitalise on the continuing demand for staycations.

“Landal GreenParks UK is always seeking new partnerships to help us innovate and introduce the next generation of holiday resorts,” explains Paul Hardingham, Managing Director of Landal GreenParks UK. Landal Whalesborough Resort & Spa and Landal Twin Lakes were added to the Landal GreenParks portfolio in 2024, alongside Scotland’s Landal Whitekirk Hill.

FEADON WILDLIFE Centre in Landal Gwel an Mor offers guests many unique experiences.

Landal Whalesborough Resort & Spa is set in 450 acres of secluded Cornish countryside close to Bude. The park offers a range of 24-character cottages, barn conversions and a refurbished farmhouse dating back to the 14th century. Currently undergoing a multi-million-pound investment, the resort will see 50-60 new, luxury self-catering units developed over the next two years.

Landal Twin Lakes, which makes the most of its superb setting in Carnforth between the Lake District and Yorkshire Dales, will also see significant expansion plans over the coming years with 60 units available for rental. Earlier this year, Markus Deutsch, Chairman of Landal Twin Lakes, said: “We’re delighted about the partnership with Landal GreenParks - it’s clear our values align on various levels.

All our lodges are made from timber harvested from sustainable forests and classified as contributing towards UK’s ‘Net Zero’ goal.” Another exciting new development opened in Scotland in late Autumn 2023. Landal Barnsoul, set amongst ancient woodland in Dumfries & Galloway, is believed to be the first architect-led holiday resort in the region.

The accommodation is not only extremely innovative in design, but also underpinned by strong environmental credentials. Paul Hardingham, Managing Director of Landal GreenParks UK, said that the organisation had wanted to create a concept holiday resort since launching in the UK and believed that “this site will act as a blueprint for the future of the sector.”

INNOVATIVE AND MODERN accommodation at Landal North Lakes.

He continued: “To help us achieve this objective we have worked with different architects and interior designers to create new lodge styles to offer the very best of modern and innovative living in a wonderful part of the UK countryside. Landal Barnsoul aims to be one of the greenest and most technologically advanced parks in Europe”

The lodges at Barnsoul are designed to combine the outdoor experience of modern glamping, with the interior look and feel of a boutique hotel. Each Landal GreenParks resort is firmly rooted in its local community but with some 6,000 employees across the wider company, the organisation also recognises that having an enthusiastic and motivated team is essential to the success of the business.

Potential challenges affecting all organisations within the sector include rising operating costs and staffing difficulties, especially in rural and remote locations. Paul Hardingham, Managing Director of Landal GreenParks UK says: “We are committed to creating an environment that attracts and retains talented staff while leveraging innovation and automation to eliminate repetitive administrative tasks.”

Key initiatives that have been introduced to this end include keyless check-in, digital food ordering and automated facility cleaning. These measures free up staff to focus on what they do best, providing excellent service to Landal GreenParks UK’s guests.

Landal GreenParks Resort
www.landal.co.uk
01603 367 066

Landal Rockingham Forest Holiday Park is a tranquil, eco-friendly resort nestled in the heart of Northamptonshire, offering a perfect escape for nature lovers, families, and couples alike. Known for its luxurious, self-catering lodges, this relatively new holiday park promises a peaceful retreat, surrounded by lush woodlands and scenic countryside.

I recently had the opportunity to stay at the resort, and this review reflects my comprehensive experience with its accommodations, amenities, location, and overall atmosphere. One of the main attractions of Landal Rockingham Forest is its idyllic setting. Situated within the historic 200 acre Rockingham Forest, the holiday park is surrounded by sprawling woodlands and gentle rolling hills.

This location offers a great sense of seclusion, providing the perfect environment for a relaxing escape from the hustle and bustle of daily life. Despite this rural location, the park is relatively easy to reach from major towns and cities such as Peterborough, Northampton, and Leicester, making it a convenient choice for weekend getaways.

The forest itself is a haven for outdoor enthusiasts. Numerous trails meander through the woodland, offering visitors a chance to explore the natural beauty of the area. Whether you’re interested in hiking, cycling, or simply strolling through the forest, there are plenty of opportunities to immerse yourself in nature.

WINNER OF THE ENGLAND Rose Award, London & South East England Prestige Awards Nature Retreat.

During my stay, I found these forest walks to be one of the highlights of the trip – the peaceful atmosphere and the chance to spot local wildlife, such as deer, butterflies and various bird species. The lodges at Landal Rockingham Forest are designed with luxury and sustainability in mind.

These eco-conscious cabins are spacious, stylish, and equipped with modern conveniences to ensure a comfortable stay. I stayed in one of the two-bedroom lodges, I was impressed with the quality of the furnishings and the attention to detail in the lodge’s design.

The interiors feature a Scandinavian-inspired aesthetic, with neutral tones, wood finishes, and large windows that flood the space with natural light. Each lodge is fully self-catering, with a well-equipped kitchen, including all the necessary appliances.

We found the kitchen to be perfect for preparing meals during our stay, and the open-plan living and dining area provided plenty of space for relaxing together in the evenings. One of the standout features of the lodge was the outdoor decking area, complete with a private hot tub – the ideal spot for unwinding while enjoying the tranquil woodland views.

SITUATED WITHIN the historic 200 acre Rockingham Forest, the holiday park is surrounded by sprawling woodlands.

For those looking for larger accommodations, the park offers a selection of three and four bedroom lodges, which are perfect for bigger groups or families. These lodges also come with the same high-end amenities and are equally stylish and comfortable. Landal Rockingham Forest excels in providing a range of high-quality amenities that enhance the holiday experience.

Although the park’s focus is on offering a peaceful, nature-based retreat, there are still plenty of on-site facilities to keep guests entertained. For those looking to stay active during their holiday, the park has several outdoor activities available. Cycling is particularly popular here, and bikes can be rented on-site for guests wishing to explore the forest trails.

There’s also a small fitness area and several play areas for children, making the park a family-friendly destination. While the self-catering nature of the lodges encourages guests to prepare their own meals, there are a few other options of dining without leaving the park.

There’s an on-site Bistro, recommended pizza delivery, locally sourced luxury hamper ordering service and there are also several charming pubs and restaurants in the nearby villages, and we enjoyed exploring these during our stay. Sustainability is a core value at Landal Rockingham Forest, and this is evident in the park’s design and operation.

THE LODGES ARE STYLISH and equipped with all the amenities you need for a comfortable stay.

The lodges are built with eco-friendly materials, and the park aims to minimise its environmental impact through energy efficiency, waste reduction, and the promotion of sustainable tourism practices. I was pleased to see that recycling bins were provided in each lodge, and there were clear efforts made to reduce plastic waste, such as the use of refillable toiletries in the bathrooms.

The resort also works to preserve the natural beauty of Rockingham Forest, and it was clear that a great deal of care has gone into maintaining the surrounding environment. The friendly staff are knowledgeable about the local wildlife and the conservation efforts in place, which added a sense of purpose to the park’s operations.

It was reassuring to stay somewhere that actively prioritizes the preservation of the natural world while still offering a luxurious holiday experience. The service at Landal Rockingham Forest was, in general, excellent. From the moment we arrived, the staff were welcoming and helpful. Check-in was contactless, quick and efficient, and we were provided with all the information we needed to make the most of our stay.

The staff were always available to answer any questions, whether it was about activities in the park or recommendations for nearby attractions. The park’s family-friendly atmosphere was reflected in child-friendly activities on offer. For families traveling with their furry friends, the park is a Pet Paradise with miles of woodland trails that start right from the door of your lodge.

THE LODGES ARE STYLISH and equipped with all the amenities you need for a comfortable stay.

Venture further afield and visit the grounds of Rutland Nature Reserve, Ferry Meadows and Fineshade Wood, all nearby and offering a great space for dogs to explore. Overall, my experience at Landal Rockingham Forest Holiday Park was highly positive.

The combination of luxurious, eco-conscious accommodation, stunning natural surroundings, and excellent service made for a memorable and relaxing holiday. The resort’s emphasis on sustainability and connection with nature is particularly commendable, making it a great choice for those looking to escape to the countryside without compromising on comfort.

Whether you’re seeking a romantic retreat, a family holiday, or an active outdoor adventure, Landal Rockingham Forest offers something for everyone. It’s a place where you can unwind, reconnect with nature, and enjoy quality time with loved ones in a serene and beautiful setting. I would highly recommend it to anyone looking for a peaceful yet luxurious countryside escape.

Landal Rockingham Forest Holiday Park
01780 432250
www.rockinghamforestpark.co.uk

THE 14-FOOT SNAKE was discovered resting in the grass, image from Simon Kewley.

A West Dorset holiday park has made headlines after an unexpected guest recently found in its grounds was identified as a fully grown Burmese python. The 14-foot snake was discovered resting in the grass at Monkton Wyld Holiday Park near Charmouth by two holiday guests who thought at first it was a large branch.

Pictures and a video of the python, which appeared to be perfectly content in its new five-star park surroundings, featured across national media. But Bella – as she was affectionately christened by staff – couldn’t be given residential status by park owners Joanna and Simon Kewley, and help was called in.

In a four-hour operation, Bella was safely captured by professionals from a nearby reptile rescue centre who later reported her to be in good health and receiving proper care. Joanna and Simon first started welcoming guests to their family farm in the early nineties, and have since gone on to receive a host of quality awards for their park.

They include David Bellamy “Blooming Marvellous!” conservation scheme accolades for their work to protect native wildlife in the park’s 26-acre grounds. Bella, the latest species clearly attracted to living conditions Monkton Wyld, is thought to have been abandoned by its previous owner, and is now enjoying life in her new home.

Monkton Wyld Holiday Park
www.monktonwyld.co.uk

Coastdale, an award-winning independent parks group, is elevating glamping with innovative two-tier sleeping pods. The family-owned business has invested significantly in glamping facilities across its three seaside parks in Whitby, North Yorkshire; Porthmadog, North Wales; and Hayle, Cornwall.

Peter Brewer notes a “massive swing” towards holidays offering unique experiences, especially among younger families. Glamping provides memorable holiday moments, with high-spec accommodations being particularly popular.

Coastdale, established nearly 50 years ago, has chosen top-tier models from UK manufacturers, including the Platinum S-Pod from Swift Holiday Homes, which accommodates four and features a mezzanine floor, vaulted ceiling, and a deck for al-fresco dining.

Each new pod includes private hot tubs, bathrooms, central heating, and hotel-quality linens. These pods are now located at Whitby Holiday Park, Garreg Goch Caravan Park, and Atlantic Coast Holiday Park. Alongside touring pitches and holiday home sales, Coastdale offers an unmatched array of pod experiences.

Peter emphasises the evolution of pod accommodations, which were once basic but have now become popular first choices for guests. The parks have received quality ratings from VisitEngland and positive reviews from guests, alongside accolades for conservation efforts.

Coastdale Parks
www.coastdaleparks.co.uk

Guests at Waterfoot Park on Ullswater were thrilled this summer when Stanley, the lovable star of CBBC’s “Saturday Mash-Up!”, dropped by. Rather than causing mischief, Stanley was on a mission to discover why caravan holidays are so beloved.

Accompanied by a film crew, Stanley arrived one August weekend and wasted no time getting started. He chatted with park guest Marjorie Kettle and her three grandchildren about their favourite moments in their touring caravan. Stanley then toured Waterfoot Park, located near Pooley Bridge, to explore the fun and adventure it offers families.

He even hopped aboard a passenger boat, attempting to take the helm— much to the captain’s polite decline! The boat is operated by Ullswater Steamers, part of Lake District Estates, which also manages six award-winning parks, including Waterfoot.

Rachel Bell, Head of Marketing and Business Development at Lake District Estates, expressed the park’s excitement: “We were thrilled to host this popular children’s show and enjoyed watching Stanley’s antics both at Waterfoot Park and aboard Ullswater Steamers.

We hope the show inspires more families to visit and appreciate this beautiful part of the Lake District.” Waterfoot Park offers glamping, self-catering holidays, and holiday home ownership, and is a member of the British Holiday & Home Parks Association.

Lake District Estates
www.lakedistrictestates.com

CBBC’S STANLEY CUDDLES UP TO CARAVANNING!

Staff at holiday parks, campsites and holiday rentals now have increasingly more advanced reservation and property management at their disposal that help them process and streamline operations and management.

However, most of the decisions they need to take regarding pricing, booking, or recommendations are still based on their own insights. Maxxton, the enterprise platform for accommodation providers, has been developing data-driven features to support staff in making these decisions.

By integrating a data science team within its core development group, Maxxton is laying the groundwork for business intelligence insights and machine learning. They are also creating intelligent features based on customer needs and insights from various industries.

One notable advancement is dynamic pricing, already utilized in sectors like airlines, rental companies, and retail. This model allows businesses to adjust prices based on customer demand and market conditions. For example, during high-demand periods, prices may increase, while discounts might be offered during slower times to encourage bookings.

By adopting dynamic pricing, companies can enhance revenue compared to fixed pricing models. Maxxton has implemented AI-driven dynamic pricing to determine the optimal rates for different types of accommodation. Its tool forecasts future demand based on actual bookings.

This demand forecasting, combined with a price elasticity engine that measures how sensitive demand is to price changes, helps identify the best pricing strategy—whether the goal is to maximize occupancy or increase revenue. Rates are then automatically updated based on these insights.

The results have been impressive, with RevPAR and ADR both rising by over 11%. But Maxxton is doing so much more with smart features, it automatically reallocates accommodation units to maximise occupancy, driving more bookings while increasing the proportion of preferred reservations.

Additionally, it recommends add-ons based on stay dates, travel party, and accommodation type. Maxxton’s platform has always aimed to enhance staff collaboration. Now, with the integration of advanced intelligence, it empowers both staff and management to make more informed decisions.

Maxxton
020 4578 1490
www.maxxton.com

OUTSIDE ONE OF THE PARK’S luxury woodland lodges are (from left) John Lamont MP, park manager Scott McDonald, and park owner Edward Maitland-Carew.

MP John Lamont visited Thirlestane Castle Caravan Park in the Scottish Borders this August to assess the summer tourism season. As the shadow Secretary of State for Scotland, Lamont engaged with park owner Edward Maitland-Carew, site manager Scott McDonald, and Sarah Allanson, Scottish Director of the British Holiday & Home Parks Association.

The park, popular for its luxury woodland lodges equipped with hot tubs and al-fresco dining, was reported to be having a busy year. Lamont toured the grounds, noting the park’s sustainability efforts, including a ground source heat pump and solar energy for heating and hot water, as well as native tree plantings to support local wildlife.

During his visit, Lamont addressed issues facing Scottish holiday parks, including the proposed “tourism tax,” which would add an extra nightly charge for visitors. The British Holiday & Home Parks Association has strongly opposed this levy, citing concerns about its impact on tourism growth. Maitland-Carew expressed appreciation for Lamont’s visit, highlighting the park’s contributions to local employment and businesses in nearby Lauder.

He emphasized their commitment to providing a memorable guest experience and their plans for future expansion. After the visit, Lamont reiterated the importance of supporting local tourism businesses and urged the Scottish Government to reconsider the tourism tax proposal, warning it could harm the sector.

Thirlestane Castle Caravan Park
www.thirlestanecaravanpark.co.uk

Compass Insurance has partnered with Dorset-based technology start-up, Holidaymaker, to support its mission to bolster the holiday park and hospitality industry with cutting edge guest engagement technology.

As part of this partnership, content from Compass will feature across holiday park apps powered by the Holidaymaker platform. Providing guests with reliable information on holiday home insurance, and holiday parks with the reassurance of accurate and validated guidance from an FCA regulated business.

In 2020, the Holidaymaker guest experience app was created to drive revenue, boost brand loyalty, and increase repeat business for hospitality brands. The founding aim of Holidaymaker was to develop a technology that revolutionises the way businesses in the sector connect with guests.

Karen Stacey, Managing Director at Compass Insurance, explained: “We are delighted to partner with Holidaymaker to strengthen the relationship between us and holiday parks across the UK. By providing support and advice on insurance related content on holiday park life hosted within the Holidaymaker app, Compass is demonstrating how dedicated it is to helping parks build loyalty and trust with their customers”

Commenting on the partnership, David McRobbie, Co-Founder of Holidaymaker, said: “Trusted partnerships with leading and respected businesses within the hospitality sector is a vital part of growing the Holidaymaker platform for the benefit of all our clients. By working with experts, we can continue to ensure the best possible products and services.

The partnership with Compass, furthers Holidaymaker’s mission to create a supportive platform for the industry, that not only provides technology such as guest, staff and owner apps, digital screens and kiosks and flexible sales channels but shares knowledge and insights that drive the whole sector forward.

Compass Insurance
0344 274 0276
www.compassparks.co.uk

BH&HPA HAVE A NETWORK of some 4,800 park people, pooling resources and sharing experiences.

The Next Generation Network (NGN), part of the British Holiday and Home Park Association, has introduced a mentoring scheme to support members advancing in their park careers. This initiative offers aspiring park leaders free one-on-one mentoring to prepare for their next steps, connecting them with experienced professionals in the holiday and residential park sectors.

NGN Chair Sarah Kemp, involved in her family’s park business, believes this self-service initiative will equip members with essential skills and confidence while fostering a supportive community. With around 40 mentors available, including senior industry figures specializing in marketing, management, sustainability, and business growth, members can find guidance tailored to their needs.

Kemp expressed excitement about the interest generated since NGN’s launch, noting that many members are ready to play a larger role in their family businesses. She highlighted the success of previous member gatherings, emphasizing a shared commitment to preparing for future challenges. While sessions are informal, the NGN website offers guidance on maximizing their benefits.

For more information about the Next Generation Network, including mentoring opportunities and free membership, visit British Holiday & Home Park Association www.bhhpa.org.uk/next-generation-network

The latest electric passenger vehicle for holiday parks has arrived in the UK, bringing with it a focus on quality and comfort.

From turfcare manufacturer Toro, the Vista passenger vehicle is available with seating options for four, six or eight passengers, and is already being noticed on the UK racing scene as the passenger vehicle of choice to travel the British Touring Car Championships circuits with MB Sports driver Jake Hill and his team.

Holiday park owners will particularly like its smart look, quiet operation and speed. It can travel up to 16 miles per hour and there’s the option to place the vehicle in eco or performance mode at the flip of a key switch. As Jake says: “It’s nippy, fast and streamlines operations. Being able to accommodate eight passengers means we don’t need to leave people standing at the gate for as long.”

The Vista boasts a sturdy frame design, ample storage, cargo-enabled fold-down rear seats and a lightweight cargo bed for luggage and independent suspension. And there are several accessories available to further enhance comfort, including an optional canopy for weather protection and a folding windscreen.

The display scene clearly shows the hour metre, battery level indicator, estimated charge time, gear indicator, speedometer, and diagnostic fault codes. But what is particularly appealing about the Vista is its HyperCell battery system, which has been designed with an integrated Battery Management System to extend life and allow the batteries to communicate with each other for the utmost efficiency.

And you don’t need to remove the batteries to charge them, there are onboard chargers, so all you need to do is plug in to the nearest wall outlet.

Reesink UK Ltd
01480 226800
www.reesink-evehicles.co.uk

Above: THOMAS AND MAGDALENE WALLACE with their sons Alan and Tommy with their impressive celebration cake.

Forty years of providing first-class holiday experiences in Scotland were celebrated in July by members of the Wallace family, owners of Pettycur Bay Holiday Park in Kinghorn, Fife. Thomas and Magdalene Wallace with their sons Alan and Tommy together acquired the 47-acre site - with its sweeping views across the Firth of Forth - in 1984.

Since then, the family has invested much time and energy into creating a highly acclaimed park destination providing a host of top-quality visitor attractions. Their reward has been to see year-on-year increases in visitor numbers to the park’s 600 privately owned and rented holiday caravans, plus many regional and national tourism awards.

The park also includes the four-star Bay Hotel, and all guests have use of facilities such as a modern leisure centre with pool and sauna, restaurant, and extensive children’s activities. Pettycur Bay has also become very well known to viewers of BBC Scotland which for three years has made the park the star of its observational documentary “Life on the Bay”.

The popular series captures the spirit of happy holiday life at the resort from the perspectives of everyone involved, including the Wallace family and their staff and guests. The park’s anniversary year will see further new facilities and attractions introduced, including the development of eleven luxury holiday apartments in its grounds.

Pettycur Bay Holiday Park
www.pettycur.co.uk

Rachael and Ian Gowing from Kirkby Stephen are thrilled after their holiday business, Pennine View Park, was named one of Britain’s top accommodation providers by VisitEngland. The park received this year’s ROSE award, recognising exceptionally high quality standards.

The accolade was presented by Lady Victoria Borwick at a special ceremony in Newbury, Berkshire. Rachael, a former Red Bull events organizer, launched the park in 2017, with Ian leaving his construction job to join her. They transformed a former railway yard into a premier holiday destination. Pennine View Park has achieved a five-star grading from VisitEngland and is shortlisted for Cumbria Tourism’s Holiday Park of the Year in 2024.

The park, which includes 80 pitches for campers and touring caravans, has also added cozy timber glamping pods. The couple opened The Engine Shed, a family bar converted from an old railway goods shed, featuring outdoor seating and a street-food inspired menu with live music events.

Now among the top 100 businesses recognised by VisitEngland, the ROSE award highlights their commitment to providing an exceptional experience for guests. Rachael expressed pride in this recognition, emphasising that it reflects not just the park’s facilities but also the warmth and hospitality of their team.

“We’re already receiving bookings for next year, with many guests returning or coming through personal recommendations,” she noted.

Pennine View Park
www.pennineviewpark.co.uk

The British Holiday and Home Parks Association (BH&HPA) has outlined a series of reforms it hopes the Government will address in the autumn budget, set for 30 October. Representing around 3,000 parks across the UK, BH&HPA’s proposals focus on boosting regional economies, supporting jobs, energy sustainability, and improving low-cost housing options.

In its submission to Chancellor Rachel Reeves, BH&HPA highlights four key areas where reforms could be made without financial loss to the Government, aiming for significant national benefits. Debbie Walker, BH&HPA’s Director General, emphasised the potential for growth through planning reforms that would allow holiday parks to expand and invest, while residential parks could offer more affordable housing for retirees, freeing up larger family homes.

The association is also calling for VAT reductions to help UK parks remain competitive with international tourism markets, making domestic holidays more affordable amid rising living costs. BH&HPA’s energy reforms propose expanding grid capacity to support the use of sustainable technologies, such as electric vehicle charging points and heat pumps.

Additionally, they urge the Government to address skills shortages in rural and coastal areas by providing long-term training and employment opportunities. With UK holiday parks and campsites contributing £7.2bn to the economy and supporting over 226,700 jobs, BH&HPA hopes the upcoming budget will pave the way for further growth.

Association members will have a chance to digest the implications of the budget on 4 November (12 noon – 1pm) during a webinar arranged by BH&HPA with tax advisers RSM.

British Holiday and Home Parks Association
www.bhhpa.org.uk

BEVERLEY HOLIDAYS is really proud to be part of these awards which aim to celebrate and recognise all the success and talent that is out there in English Riviera’s thriving tourism business community

Beverley Holidays in Paignton has kicked off the Euros season with its very own hat trick after scoring big at Torbay Weekly’s Naturally Inspiring Business Awards 2024.

The family-run holiday park group was named Tourism Business of the Year for the third year running, while also winning the Inspiring Employer of the Year award category. Beverley Holidays proved that it remains at the top of the staycation game 66 years since it opened its doors, overcoming tough competition from a high calibre of companies across Torbay.

The award wins follow hot on the heels of an exciting series of investments throughout 2024 aimed at taking the holiday experience to the next level and recognising Beverley Holidays’ hardworking team. Earlier this year saw the launch of its largest lodge offering to date, with £250k invested in a brand-new top-of-the-range Collection Hot Tub lodge collection comprising sumptuous 3-bedroom sea-view lodges.

Furthermore, 2024 also saw the family-run holiday park group place a major focus on employees’ well-being with the introduction of a bumper benefits package and brilliant Beverley Holidays’ perks. Beverley Holidays is really proud to be part of these awards which aim to celebrate and recognise all the success and talent that is out there in English Riviera’s thriving tourism business community.

In order to get the job done properly staff need the right equipment and when it comes to being fast and efficient across large sites, your team will thank you for the STAR Capella Work Machine from Reesink e-Vehicles.

This buggy is already preferred by venues across the UK, from lugging mannequins, balls and airbed walls for training, fulfilling housekeeping duties for the 46-bedroom lodge and supporting the gardens maintenance team at London’s Tottenham Hotspur campus, to the grounds maintenance of Wales’ Three Cliffs Bay’s five-acre holiday park.

It’s also trusted by Royal Dornoch Golf Club in Scotland to carry defibrillators to provide quick potentially life-saving treatment. All this goes to show the machine’s sheer versatility. Add to that the fact that, ultimately, it’s a really solid transportation option. Three Cliffs Bay is a case in point, it now has plans for expanding the job requirements of the Capella vehicles and hiring them out to guests to navigate the site with ease for the duration of their stay.

But why, exactly, is this such a good choice for those in the leisure industry and industrial sites? It all starts with a 48v 5Kw motor and the choice of two high powered Lithium-ion batteries (charged via an on-board Lester charger). With a 450A AC Curtis controller and direct drive, the Work Machine offers a range up to 60 miles going at a maximum speed of 20mph for the ultimate productivity from an electric vehicle.

Market-leading when it comes to its towing capacity, it has a hydraulic lift rear cargo utility box with an impressive 670kg (1477lbs) carry capacity and then there’s the option to customise the body to suit the venue’s requirements and workload with a cargo box or van body, with or without a full cab.

For example, the van body is available as an insert inside the cargo tray with rear facing double doors; or a larger replacement for the tray, with drivers side double opening doors, makes it ideal for carrying refreshments, food stores, linen or goods. When it comes to providing your team with a load-lugging, easily organised and reliable method of transport, look no further than the STAR EV Capella Work Machine to get the job done fast.

Reesink UK Ltd
01480 226800
www.reesinkturfcare.co.uk

As Hoseasons celebrates its 80th Anniversary, we ask four Holiday Park Owners why they have built such long-lasting and lucrative relationships with this iconic British holiday brand. Acquiring Marine Holiday Park in North Wales back in 2007, the Williams family has significantly diversified its service offering.

Joining the family business full time in 2014, Director Paris Williams explains the benefits of remaining with Hoseasons and the importance of continually transforming the guest experience as they look to expand their existing fleet and attract new and returning guests. “Customers want higher quality accommodation and superior amenities, like their own private hot tub even when booking to stay in a more traditional holiday park.

Hoseasons offers a personal touch through dedicated consultation on product development and diversification from account managers which we really value. As a partner they understand our goal to offer different types of holidays across our parks”. Crowhurst Park Lodges in Battle, East Sussex approached Hoseasons in the 1990s to explore how they might enter the holiday park market.

Owner Colin Simmons says the long-term partnership that has developed since has been a big factor in the park’s success. “Upon our decision to partner with Hoseasons, we successfully established 12 new pine log cabins the following year. We now have 65 lodges in our portfolio. Our Business Development Director advises us on the best growth opportunities to suit our customer base, such as whether to invest in a four-bedroom lodge versus a more luxury option.

Their comprehensive market data is invaluable for us to improve our business.” “After we installed 12 lodges, they recommended building an indoor swimming complex,” he continues. “Since opening our Leisure Centre, we have become an all-year-round resort, significantly impacting our booking numbers. This success can be traced back to Hoseasons guidance on how best to invest in our facilities to attract new customers, as well as retain our more loyal holidaymakers by elevating their holiday experience.”

Hoseasons’ tailored promotions and marketing campaigns, such as Pets Go Free have also led to increased returns for Holiday Park Owners. Karina Gallagher, General Manager at Crake Valley in the Lake District has experienced these benefits first hand. “As a small family run business, we have limited resources to grow our online presence, but Hoseasons has advertised Crake Valley several times, which is phenomenal.

They have a larger reach, and people have positive associations with Hoseasons as a brand. By partnering with them, it can only be good for us, and helps us to grow our business,” explains Karina. The ‘Pets Go Free’ campaign in particular has been a significant draw for Crake Valley. “Pet friendly accommodation, especially those with hot tubs are our main selling points here at Crake Valley. Support with these campaigns help showcase extra incentive for people to visit our beautiful location,” he adds.

The use of Hoseasons’ unique dynamic pricing framework has also allowed holiday park owners to benchmark their service offerings against nearby parks, resulting in higher occupancy rates and rising profits. “In previous years, pricing was fixed, whereas dynamic pricing allows us to adjust our prices reactively. We can respond to rises and falls in demand and remain super responsive to the market, adds Paris.

“It also allows us to list our lodges more competitively against the local market as required,” affirms Leanne Lewis, Office Manager at Ashlea Pools Lodges, Shropshire. “If we feel our prices are too high or too low, we can then adjust accordingly.” Whether the long-term goal is to acquire new parks, invest in an existing fleet, build new unique products or renovate older accommodations, development is underpinned by Hoseasons’s commitment to helping holiday park owners positively transform their guest experience.

“You must constantly ensure that guests feel special,” says Leanne. “We’ve introduced welcome baskets which have been positively received by guests.” Responding to accommodation trends is also imperative, with Hoseasons supporting owners looking to reach new audiences through diversification. “At Crowhurst, we’re looking to develop some unique lodges,” states Colin.

“We’re located on a country estate, so we plan to turn some wooded sections into luxury treehouse accommodations.” It is the continuing mutually beneficial relationship between Hoseasons and its holiday park owners that will ensure these locations remain well-positioned to offer exceptional experiences and stay in the hearts of holidaymakers for years to come.

Hoseasons
0345 268 1500
joinus@hoseasons.co.uk

Compass Insurance takes time to tell us about something a little different than the usual world of insurance but about some legislation that, potentially, could affect many parks.

WHAT IS MARTYN’S LAW?
To give it the correct title, the Terrorism (Protection of Premises) Bill is a piece of legislation contained within the King’s Speech last November. It has recently completed a public consultation and the Home Office will respond on this in the near future with a view to pushing the Act through Parliament in the current term.

It will be applicable across England, Wales, Scotland, and Northern Ireland. This Bill has its origins in the Manchester Concert Bomb attack in 2017, where alongside 21 others Martyn Hyett lost his life. Since the attack, a campaign has been led by Martyn’s mum to pass a law requiring hospitality and retail venues to improve their awareness of and their level of security against terrorist threat.

WHAT WILL MARTYN’S LAW DO?
Through Martyn’s Law premises will be better prepared, ready to respond and their staff will know what to do in the event of a terrorist attack. It will enhance public safety by ensuring there is better preparedness for, and protection from, terrorist attacks. This will be done by mandating, for the first time, who is responsible for considering the risk from terrorism and how they would respond to a terrorist attack at certain premises and events.

HOW DOES THIS AFFECT ME?
The proposed law will require any venue with a capacity for over 100 people to carry out certain measures and assessments to be able to lawfully conduct their business. There are several requirements for a venue to fall under the jurisdiction of Martyn’s Law, including:

• Premises and events must be open to the public.
• The premises’ purpose must be listed in the bill – these can include retail areas, events venues, entertainment, and leisure venues, etc.
• Premises must have capacity for at least 100 people.
• Premises may be a building or location with clearly defined boundaries and access routes (by permission).
• Temporary events like festivals are also included in the bill, where they need permission to enter and a capacity of more than 800 people.
• It is proposed that there will be a standard tier (100 to 799 capacity) and an enhanced tier (over 800 capacity).

THE TERRORISM (Protection of Premises) Bill is a piece of legislation contained within the King’s Speech last.

STANDARD TIER
Under Martyn’s Law, the standard tier is a baseline measure for venues with a capacity between 100 and 799. The Bill will aim to set out low-cost, practical, and effective measures to help improve preparedness in case of an attack. This may include sharing information, providing additional training for staff, and creating a preparedness plan to ingrain certain practices.

Examples include locking doors to prevent easy progress through a venue, or providing enhanced first-aid training to staff members so they can provide vital care before the emergency services arrive. Currently, the standard tier of Martyn’s Law is under consultation before it can be formalised.

This is because the law needs to provide a proportionate response that is possible for smaller venues to achieve, without being a burden. This balance is essential, as the law is designed to protect people, not penalise businesses because they don’t have the infrastructure or budget to meet the new requirements.

ENHANCED TIER
Larger events and venues, with 800+ capacity, will fall under the enhanced tier of Martyn’s Law. The enhanced tier has additional requirements to fulfil, largely in recognition that there is the possibility for more serious ramifications of a successful attack at a larger venue, like the number and severity of injuries, and the difficulty of a response on a large scale.

Measures under the enhanced tier include taking ‘reasonably practicable’ actions to reduce the risk of a terrorist attack and reduce the physical harm caused, keeping, and updating an assessed security document and designating a ‘senior member’ of staff for the venue or event.

THE PROPOSED LAW will require any venue with a capacity for over 100 people to carry out certain measures and assessments to be able to lawfully conduct their business.

SO, WILL THIS REALLY AFFECT ME?
Most clubhouses, bars and cafés will have a capacity of over 100, especially if outside tables/seating are included (which must be when calculating capacity!) and any members of staff that are involved in serving in this area at the time should also be included. From time to time, we receive requests from parks to cover festivals, displays or exhibitions that may exceed the 800 attendance mark. Below are some of the covers that may be relevant to members when Martyn’s Law is passed.

• Material Damage and Business Interruption
• Terrorism cover is very rarely purchased by holiday parks as terrorist attacks most often occur in cities and major towns.
• We are not suggesting park owners rush out and buy this as the proposed legislation does not impact a park’s decision to purchase this cover.
• Employers’ Liability (EL)
• Standard EL cover will include a limit for terrorism – usually £5 million for any one claim.
• Public Liability (PL)
• Standard PL will also include an inner limit for terrorism, usually £5 million for any one claim.

Once this legislation is passed, if members have a qualifying venue, then they will be required by law to carry out the necessary risk assessments and implement any necessary risk controls. So, this isn’t the law yet, but it could be pretty soon and it’s helpful to know what might be coming down the track.

One final note – there are plenty of ‘deals’ being offered from training companies at the moment with comprehensive-looking packages and services available. Our advice is to ignore all of them at this stage! The full parameters are not known at this time and the legislation is still being formulated.

Compass Insurance
0344 274 0876
www.compassparks.co.uk

Swimming pool facilities, particularly poolside retail in holiday parks, have historically been overlooked, yet there’s a real opportunity to increase profitability, maximise sales and create a much-needed WOW factor in these spaces. Splash About works with 85% of UK Holiday Parks including Haven, Park Dean, Away Resorts, Center Parcs, Butlins and more, and has over the past four years transformed poolside retail in these resorts, with its unique multi-faceted approach.

The brand creates bespoke retail solutions with input at every stage from a dedicated industry-experienced account manager, so that the end result truly reflects client requirements and customer demographics to maximise product sold. Haven for example now only stocks Splash About’s reusable Happy Nappy swim nappy in its 41 poolside retail resorts.

This move appeals to its customers who are ditching disposables and switching to reusables amid the cost-of-living crisis and has also enabled Haven to save 20 tonnes of (disposable swim nappy) waste and meet its strict environmental targets. Splash About creates bespoke branding (and products) further increasing the retail wow factor.

Product is important, with best-sellers being a dual-purpose purchase such as goggles for use on holiday and back home, along with water toys and fun inflatables. Stock is merchandised on streamlined durable displays to withstand the sub-tropical temperatures of retail pool areas, with products strategically displayed to appeal to a targeted customer base.

Backend customised web portals show real-time stock levels, and analysis of swing ticket sales data can trigger pre-agreed automated reorder to ensure sales are optimised and displays are full during critical trading periods.

Splash About
01472 236465
www.splashabout.com

The allure of a sparkling, pristine pool can significantly elevate the appeal of a holiday park. Good water quality in a holiday park pool is not just about aesthetics; it is crucial for health, safety, and guest satisfaction. Ensuring that the pool water is clean and safe can directly impact the number of bookings, as families and individuals seek out locations where they can relax without health concerns.

Maintaining excellent water quality in a holiday park pool involves regular and precise monitoring. This is where the Lovibond® MD110 comes into play. The MD110 is a robust, user-friendly photometer designed for accurate water testing. It provides reliable results that are essential for maintaining the chemical balance of the pool, ensuring that harmful bacteria and contaminants are kept at bay.

Covering all the main pool water tests such as free & total chlorine, pH, total alkalinity etc the MD110 is also equipped with Bluetooth® connectivity, enabling seamless data transfer and storage, which is particularly useful for holiday park staff who need to keep detailed records of water quality. This ensures that any deviations from the optimal chemical balance are quickly identified and rectified, maintaining the pool’s safety and clarity.

Guests are more likely to book a stay if they are confident in the safety and cleanliness of the pool facilities. Positive reviews and word-of-mouth recommendations about the exceptional pool quality can drive higher occupancy rates. In contrast, reports of poor water quality can deter potential visitors and harm reputation.

By investing in reliable water testing equipment like the MD110, holiday parks can ensure their pools remain inviting and safe. High standards in pool maintenance reflect a commitment to guest welfare, setting a holiday park apart from the competition and fostering long-term customer loyalty.

Lovibond Water Testing
01980 664800
www.lovibond.com

Welcome to the Holiday Park, Caravan Park, Camp & Glamp sites related Exhibition Previews, the premier events for the holiday park sector! This year’s exhibitions promise to be an unmissable gathering for industry professionals, offering an unparalleled opportunity to explore the latest innovations, trends, and products that are set to shape the future of holiday parks.

Whether you are a park operator, developer, supplier, or enthusiast, these show’s provides a unique platform to network with peers, gain insights from industry leaders, and discover new business opportunities. Set against a backdrop of increasing demand for unique and sustainable holiday experiences, the exhibitions will showcase a wide range of offerings from cutting-edge accommodation solutions and eco-friendly initiatives to advanced technology and guest amenities designed to enhance visitor satisfaction.

Attendees will have the chance to attend informative seminars, engage in interactive workshops, and witness live demonstrations, all tailored to inspire and inform. Highlights include keynote speeches from renowned experts, panel discussions on current challenges and opportunities in the sector, and a dedicated area for start-ups to present their ground breaking ideas. Join us at this vibrant event to stay ahead of the curve, drive your business forward, and celebrate the dynamic and ever-evolving world of Holiday Parks, Caravan Parks, Camp & Glamp Sites.

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THE GLAMPING SHOW 2024
19th-21st SEP 2024
Location: NAEC, Stoneleigh Park, UK
Web. www.theglampingshow.com

Calling all holiday park operators! Claim your FREE ticket to The Glamping Show 2024. Visitor registration has now opened for The Glamping Show 2024, the UK’s flagship business-to-business event for the glamping industry.

The Show, which is celebrating its 10th anniversary this year, takes place from 19th-21st September at Stoneleigh Park in Warwickshire. Tickets are free of charge and give visitors access to the extensive exhibition showcasing the latest products and services for operators of holiday parks and glamping, caravan and camp sites, as well as complimentary access to an unmissable programme of seminars designed to help site owners, and those looking to open a site, maximise return on investment.

In the last decade, glamping has become increasingly popular and the industry has grown to become a prominent part of the leisure sector. This year’s Show welcomes both new and returning exhibitors from across the sector including manufacturers of bell tents, wigwams, pods, shepherds’ huts, cabins and gypsy caravans, along with eco toilets, portable washrooms, storage containers, hot tubs, lighting, fire pits, barbeques, accessories and a whole lot more.

So, what are you waiting for? Put the date in your diary and claim your free ticket to The Glamping Show 2024 at www.theglampingshow.com and click ‘GET FREE TICKET’.

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SALTEX 2024
30th - 31st OCT 2024
Location: The NEC, Birmingham, UK
Web. www.saltex.org.uk

Holiday parks are all about creating idyllic escapes. For grounds maintenance staff, the pressure to maintain flawless landscapes and stay ahead of the curve is real. This is where SALTEX 2024 comes in. As the premier event for grounds management professionals and volunteers, SALTEX 2024 promises to redefine standards in the field.

Taking place on October 30th - 31st at the National Exhibition Centre (NEC) in Birmingham, the leading exhibition offers unparalleled opportunities for networking, education, and innovation. Renowned for its commitment to excellence, SALTEX showcases the latest products, services, and technologies, giving attendees the insights and resources needed to thrive in today’s dynamic landscape.

This year’s theme, “Uniting the industry, powering progress” highlights how SALTEX connects thousands of professionals from across the world. Attendees can look forward to expert-led seminars, live demonstrations, and the opportunity to engage with industry leaders.

Learn how to tackle common challenges, from pest control to irrigation, and discover new techniques to keep your park pristine year-round. Join us at SALTEX 2024 and take the first step towards elevating your holiday park to new heights.

Register now to secure your place at the forefront of the grounds management industry.

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LAND, LEISURE & TOURISM SHOW
6th - 7th NOV 2024
Location: The NEC, Birmingham, UK
Web. www.lltshow.com

Grow your business at the Land, Leisure and Tourism Show as is the UK’s largest event for rural businesses, holiday parks, leisure and attractions. Celebrating its eleventh year, the show has newly rebranded to provide a platform for businesses to network, generate leads, showcase products and boost brand awareness.

For your convenience the event now features three great zones, Holiday Park & Resorts Innovation, Family Attractions and Leisure, Food and Beverage. Plus, this year the Land, Leisure and Tourism Show is co-locating with the Farm Business Innovation Show, which helps farmers and landowners find ways to diversify and optimise their land.

Verity Hyland, Event Director, Agriconnect said: “We can’t wait to welcome everyone to the newly named Land, Leisure & Tourism Show this year, it’s looking to be bigger and better than ever.” Mark your calendars for the Land Leisure and Tourism Show at the NEC Birmingham, 6-7 November. Join us and be part of shaping the future of UK tourism.

Scan the QR code or email the team at events@agriconnect.com for more information.

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UK POOL & SPA AWARDS
5th DEC 2024
Location: The NCC, Birmingham, UK
Web. www.ukpoolandspaawards.co.uk

Entering the 2024 UK Pool & Spa Awards is a golden opportunity for holiday parks, caravan parks, and campsites to showcase their exceptional facilities and gain national recognition for their commitment to providing outstanding aquatic experiences.

These prestigious awards celebrate excellence across the pool and spa industry, highlighting innovative designs, superior customer service, and the highest standards of maintenance and safety. By participating, your park not only stands a chance to win one of the coveted titles but also benefits from enhanced visibility and credibility within the industry.

Winning or even being shortlisted can significantly boost your marketing efforts, attracting more visitors and setting you apart from competitors. It is also an excellent way to motivate your staff, recognizing their hard work and dedication. The entry process is straightforward, and the exposure your park will receive through various media channels can lead to increased bookings and customer trust.

Don’t miss out on this chance to highlight your park’s exceptional offerings, from state-of-the-art swimming pools to luxurious spas and wellness facilities. Enter the UK Pool & Spa Awards today and let your park shine as a beacon of excellence in the holiday and leisure industry.

Entries close in September 2024, don’t delay and enter your facilities today!

Pinelog Ltd has seen a rise in demand for its dog-friendly timber lodges, driven by increased dog ownership during the pandemic and a growing staycation market. Chairman Nick Grayson attributes this trend to pet owners viewing dogs as family members, prompting them to seek accommodations that cater to pets.

He noted that holiday park customers are capitalizing on this trend, resulting in more orders for pet-friendly lodges. Dog boarding can cost about £125 for seven nights, so bringing pets on holiday can save money for owners. Research from Verdant Leisure supports this trend, showing 40% of people look for pet-friendly facilities when choosing UK holiday destinations.

Pinelog’s lodges feature amenities like stable doors, vinyl flooring, dog showers, and ‘Mucky Pup’ hoses to cater to pets. Kelling Heath Holiday Park in Norfolk is introducing dog-friendly Woodland lodges in 2024, designed and built by Pinelog with external dog showers among other features.

Similarly, Darwin Forest Luxury Lodges Holiday Park in Derbyshire, owned by Pinelodge Holidays, offers pet-friendly lodges with spacious verandas, outdoor washing facilities, and utility areas with stable doors. The Coppice Spa lodges also feature a unique doggy shower. These lodges, introduced in 2018, have been popular with guests.

Caroline Povey, Associate Marketing Director of Pinelodge Holidays, mentioned that pet-friendly lodges have broadened their market. Lodges with hot tubs and pet-friendly features, especially the Coppice Spa lodges, have the highest occupancy rates.

Nick Grayson added that these designs are ideal for parks like Darwin Forest and Kelling Heath, which offer ample dog walking opportunities. Pinelog’s pet-friendly lodges can be customized to meet the needs of holiday parks. Designed and built at their Chesterfield facility, these luxury timber lodges are an attractive option for holiday parks looking to tap into the staycation market.

Pinelog
01246 942842
www.pinelog.co.uk

THE GLADE by Pinelog are all bespoke and can include a dog shower.

In an era where the digital landscape continually reshapes our everyday experiences, the realm of holiday bookings for parks, caravan parks, campsites and glamping sites are no exception. As the tourism and hospitality industries continually adapts to technological advancements, online booking systems and apps have become indispensable tools, revolutionising how holidaymakers plan and secure their outdoor escapes.

Traditionally, booking a holiday involved a series of phone calls, emails, or even in-person visits. This method, while effective in its time, was often cumbersome and time-consuming. The advent of the internet and the expansion of smartphones have dramatically transformed this process, offering seamless and efficient booking solutions that cater to both operators and customers.

Modern online booking systems and apps streamline the reservation process, providing a host of benefits that enhance the overall holiday experience. These digital platforms offer real-time availability, instant confirmations, secure payment gateways, and personalized services, ensuring that both the holidaymaker and the operator can manage bookings with ease and confidence.

Today’s leisure guests have higher expectations than ever of the hospitality venues they visit – and there’s no doubt this extends to their stays at holiday parks too. Guests are looking for convenient, completely stress-free experiences, and technology that can help facilitate seamless experiences, including booking tools and apps, will be key to meeting these expectations. By digitalising booking processes across the site, holiday park operators will be able to improve the guest experience, leverage these tools to help boost revenue, and free up valuable staff time, allowing them to focus their attention on guests.

BOOSTING ON-PARK SPEND
A user-friendly booking system makes it effortless for guests to explore and reserve on-site experiences. Making it easy for guests to book activities, dine at restaurants, and enjoy other amenities will maximise their enjoyment, as well as generate revenue.

By streamlining the booking process, guests are also less likely to seek alternative entertainment off-site. Online booking systems also offer avenues for strategic upselling. The booking journey can be designed to naturally nudge guests towards additional items during a reservation process. For instance, the system might suggest pairing dinner with pre-arrival cocktails or a celebratory bottle of sparkling wine on arrival at the on-site restaurant.

This strategic approach can increase revenue and can enhance the overall dining experience According to our research, nearly half of holidaymakers are interested in loyalty programmes which presents a clear opportunity to incentivise additional spending and encourage longer stays.

By having a digital booking system in place, operators can leverage their booking system data to craft targeted promotions and packages based on guest preferences or past booking history. This can be anything from offering discounts on activities enjoyed during a previous stay to enticing deals on extended getaways. Having all this tech fully integrated – from bookings to loyalty schemes – also makes it easier for staff to manage and for guests to use.

THIS STRAIGHTFORWARD usability not only streamlines daily tasks but also reduces training time.

BEYOND REVENUE
The right technology can go beyond just boosting revenue, it can also contribute to creating a truly exceptional guest experience. Table reservation technology, for example, empowers guests by putting control at their fingertips. With the right platform in place, guests can not only reserve a table at their favourite on-site restaurants but also browse and book exciting activities, amenities and events.

This level of control over the customer journey caters to individual needs and saves precious holiday time. Such systems also eliminate guest frustrations such as having to queue for a table and ensures a smooth dining experience. With digital booking systems, both staff and guests are also able to view live table availability – this helps manage guest expectation whilst helping teams better manage busy periods.

Meanwhile ordering technology, such as click-and-collect or order-and-pay apps, can help boost revenues by enabling guests to pre-order meals for convenient pick-up or in-accommodation delivery. In fact, research shows a strong preference for services like breakfast delivery and on-site takeaway, highlighting areas where holiday parks can cater to guest convenience.

At Zonal, we worked with Shorefield Holidays to develop a branded, feature-rich customer app, fully- integrated with their EPoS, to give guests more control over their dining experience during their stay, complete with deliver-to-location functionality to enable meals to be delivered straight to their accommodation. Not only does the guest experience improve, but booking technology integrated with other park systems can significantly reduce pressure on staff.

For example, an integrated booking and table management system eliminates the need for manual data entry, saving staff time and minimising errors. This allows staff to focus on providing exceptional guest service and creating a welcoming atmosphere. By implementing such strategies, you can create a win-win situation for your holiday park – happier guests and boosted profits.

ROBERTS GROUP has once again demonstrated their commitment to excellence by incorporating GemaPark.

SUCCESS STORY
Nestled along the serene banks of the River Glaslyn in the heart of Snowdonia, Cae Du Caravan and Camping Park has beautiful panoramic sea views. Known for their family-run charm and numerous scenic sites across North Wales, the Roberts Group has once again demonstrated their commitment to excellence by incorporating GemaPark as the park management and booking system for Cae Du.

We spoke with Rachel, the new manager at Cae Du, to uncover the reasons behind this strategic choice and its impact on their operations. Rachel, brimming with enthusiasm about the new system, shared her insights. “Other sites within the group were using GemaPark and had nothing but good things to say about it. Coming from a completely different system myself, I wanted a system that was easy to use, would save time when making bookings, and provide easy access to make changes.

I also wanted check-in to be as easy as possible and by using GemaPark, this has definitely been a big upgrade.” Her emphasis on user-friendliness and efficiency underscores the critical needs of a busy holiday park like Cae Du, where smooth and quick operations are essential for both staff and guests. Transitioning to a new system can be a daunting task, especially for a site as large as Cae Du.

Rachel highlighted how GemaPark met their specific needs. “Due to us being such a big site, GemaPark makes us feel in control of our park at all times, which is exactly what we need. Especially with it being our first year at the park, we are learning so much about it.” GemaPark’s ability to provide control and adaptability has clearly been a success for the new management team, ensuring a strong operational foundation from day one.

WITH GEMAPARK you benefit from updates as they happen so the system you are using is never outdated.

A significant advantage of GemaPark is its ease of use, a factor that Rachel greatly appreciates. “GemaPark is a very efficient system which I have found very simple to train office staff on. The help guide is a brilliant addition and always there as a reminder. I like the process of making bookings as it is easy to explain how to use, and everything is very clear on the screen.”

This straightforward usability not only streamlines daily tasks but also reduces training time, allowing new staff members to quickly get up to speed. Rachel also praised the support network provided by GemaPark. “GemaPark are certainly there when you need them and it’s a great relief to know they are when you have a problem. Every ticket I have raised has been dealt with quickly and efficiently.

As everything was brand new to us there were a lot of questions so I raised a lot of tickets. Really happy with everything, it’s a great support network.” The prompt and effective support from GemaPark ensures that any issues are swiftly resolved, enabling the Cae Du team to maintain high standards of service. GemaPark is an internet-based park management and booking system designed to cater to a variety of needs, from self-catering and glamping to touring, camping, holiday homes, storage, and long-term lets.

Its comprehensive features and user-centric design make it an ideal solution for managing diverse holiday park requirements. With the adoption of GemaPark, Cae Du Caravan and Camping Park is well-equipped to offer a seamless and enjoyable experience for all its visitors, reinforcing the Roberts Group’s reputation for excellence in hospitality across North Wales.

With a growing Cloud booking system such as GemaPark you benefit from updates as they happen so the system you are using is never out of date. Making the most of the new features can also require your input. At the end of each season it is important to check out what new features have been added and seeing if you want to work them into your system.

GEMAPARK IS A VERY EFFICIENT system which I have found very simple to train office staff on.

For example for 2024/25 GemaPark has added Dynamic pricing, Group bookings, Gift Vouchers, Additional accounting features, Full two way Hoseasons integration, ePitch integration, TXGB to name but a few. GemaPark offer a free online review meeting to all our clients whenever they want it to ensure they are getting the most out of the system.

The digital revolution has undoubtedly transformed the way holiday parks, caravan parks, campsites, and glamping sites manage bookings and engage with customers. Online booking systems and apps offer a plethora of benefits, from increased efficiency and customer satisfaction to valuable data insights and enhanced marketing capabilities.

While challenges exist, the ongoing advancements in technology and the increasing demand for convenient, personalized experiences ensure that these platforms will continue to play a pivotal role in the tourism and hospitality industries. For operators, embracing this digital transformation is not just an option but a necessity.

By investing in robust online booking systems and staying abreast of emerging trends, they can remain competitive, attract a global audience, and deliver exceptional holiday experiences. As we look to the future, the possibilities for innovation and growth in this sector are limitless, promising exciting times ahead for both operators and holidaymakers alike.

Cae Du Farm
01654 711234
www.caeducampsite.co.uk

GemaPark
01983 282 420
www.gemapark.co.uk

Roberts Group
01758 719417
www.robertsgroup.wales

Zonal
0800 131 3400
www.zonal.co.uk/holidayparks

The allure of holiday parks, caravan parks, campsites, and glamping sites lie in their ability to offer a break from the routine, a chance to reconnect with nature, and an opportunity for families to create lasting memories. Central to this experience is the provision of high-quality outdoor play areas.

These spaces not only enhance the holiday experience for children but also provide a significant return on investment (ROI) for the business owners by attracting and retaining guests. Children’s play is a crucial aspect of development, fostering physical, social, and cognitive growth.
In today’s digital age, encouraging children to step away from screens and engage in physical activity is more important than ever. Play areas in leisure settings serve as a catalyst for this shift, offering children a safe and stimulating environment to explore and have fun.

For parents, knowing that their children are happy and engaged allows them to relax and enjoy their holiday, making the overall experience more enjoyable for the entire family. High-quality play provisions are more than just an added amenity, they are a strategic investment.
According to Proludic’s research, 93% of visitors consider play areas an important factor when choosing a holiday park, leisure, or visitor attraction. This statistic underscores the significant influence that play areas have on consumer decisions, making them a key component of successful holiday venues.

ALL OF WICKSTEED’S products are tested to the appropriate British and European Safety standards.

CREATING MEMORABLE EXPERIENCES
Playgrounds contribute to creating memorable experiences that families cherish. Proludic’s findings highlight that the most cherished memories from holidays often stem from the joy and adventure experienced in play areas.
In an era where unique experiences drive consumer choices, leisure businesses that prioritize high-quality, well-designed playgrounds can differentiate themselves in a competitive market. These positive experiences foster brand loyalty and generate positive online reviews, enhancing the reputation of the holiday park.

As guests share their positive experiences with others, either through word-of-mouth or online platforms, the park gains increased visibility and attracts new visitors, thereby ensuring a steady flow of guests and repeat visits. Wooda Farm Holiday Park in North Cornwall exemplifies the impact of investing in play areas. The park recently revamped its play area to reflect the local North Devon coastline incorporating new vibrant play equipment.
This investment not only enhanced the park’s appeal but also provided children with an engaging and enjoyable environment. The timely delivery of the new play area by Proludic ensured that it was ready for the busy holiday season, contributing to a successful and profitable period for the park.

PROLUDIC STRIVES TO ENSURE that their play areas cater to the needs of children from toddlers through to teenagers.

THE FINANCIAL UPSIDE OF PLAY PROVISIONS
Demonstrating ROI on play area investments can be challenging, but strategic planning can yield significant financial benefits. Siting play areas near cafes and other paid leisure facilities can boost revenue by encouraging families to spend more time and money on-site.
Parents can enjoy a coffee or a meal while their children play nearby, creating a win-win situation for both the families and the park operators. Proludic’s primary research supports this approach, indicating that well-placed and high-quality play areas are a compelling factor for visitors. This evidence highlights the financial viability of investing in play areas as part of a broader strategy to enhance visitor satisfaction and increase on-site spending.

INCLUSIVE PLAY
Inclusivity is a key consideration in the design of modern play areas. Ensuring that play spaces cater to children of all abilities not only promotes social integration but also aligns with principles of diversity and equality. Proludic and Wicksteed, two leading providers of play equipment, emphasise the importance of inclusive play spaces.
By offering equipment that accommodates a wide range of abilities, these companies help create environments where all children can participate in play. Inclusive play areas are not just about meeting legal requirements; they demonstrate a commitment to providing a welcoming environment for every guest. This approach enhances the overall appeal of the holiday park, making it an attractive option for families with children of varying abilities.

WICKSTEED HAVE PROUDLY BEEN manufacturing playgrounds in the heart of the UK for more than 100 years

THE ROLE OF QUALITY AND SAFETY
Wicksteed have proudly been manufacturing playgrounds in the heart of the UK for more than 100 years, making them the UK’s premier Outdoor Playground, Leisure and Fitness Manufacturer. As the exclusive UK partner and sole distributor of Berliner Seilfabrik and having recently partnered with Russell Play, we offer a diverse range of distinctive outdoor play equipment, showcasing remarkable imagination and creativity within the market.

Their industry-leading, comprehensive warranties are a testament to the longevity and durability of their products, and also offer a wide range of warranty terms to cover various components, demonstrating their commitment to delivering high-quality solutions that stand the test of time.

As a UK-based company, they are uniquely positioned to provide efficient and responsive support for all your outdoor playground needs. Their headquarters in Kettering serve as a hub of readily available spares, enabling them to swiftly address maintenance requirements and minimise downtime for valued customers.

This proximity to spare parts translates to a faster turnaround, ensuring that your play equipment remains in optimal condition and ready for enjoyment. With the focus on accessibility, they take pride in delivering prompt solutions, enhancing the overall experience of working with them.

PROLUDIC’S RESEARCH found that memorable experiences created through play are often the most cherished by visitors.

DESIGNING OR UPDATING PLAY AREAS:
KEY CONSIDERATIONS When designing or updating play areas, several key considerations can help maximize their impact:
1. Age Inclusivity:
Play areas should cater to various age groups, ensuring that children of different ages find suitable activities. This inclusivity broadens the park’s appeal and keeps visitors engaged.

2. Inclusive Equipment:
Incorporating inclusive play equipment ensures that children of all abilities can participate. This fosters a sense of belonging and promotes social integration.

3. Themed Play Areas:
Themed play areas, like the coastal-themed playground at Wooda Farm Holiday Park, can create a unique and memorable experience that reflects the local environment.

4. Safety and Durability:
High-quality, durable equipment that meets safety standards is essential. This not only ensures the safety of children but also reduces maintenance costs and downtime.

5. Strategic Placement:
Placing play areas near cafes and other paid facilities can boost revenue by encouraging families to spend more time and money on-site.

WICKSTEED’S DESIGN and manufacture bespoke play equipment allowing holiday parks to tailor their play area.

Providers like Proludic and Wicksteed offer comprehensive support, from initial design consultations and cost estimates to installation and ongoing maintenance. Their expertise ensures that play areas are not only fun and engaging but also safe and durable.
Wicksteed’s capability to design and manufacture bespoke play equipment allows holiday parks to tailor play areas to their specific needs and themes. This flexibility ensures that each play area is unique and aligns with the park’s overall branding and environment.

Investing in high-quality, inclusive play areas is a strategic move for holiday parks, caravan parks, campsites, and glamping sites. These investments enhance visitor experiences, foster brand loyalty, and provide substantial financial returns. By understanding and leveraging the power of play, leisure businesses can create memorable experiences that attract and retain visitors, ensuring long-term success and profitability.
Incorporating diverse, inclusive, and well-designed play areas can transform a holiday park into a preferred destination for families. As the demand for unique and engaging experiences grows, those who prioritize the quality and inclusivity of their play provisions will stand out in the competitive leisure market.

By partnering with experienced providers like Proludic and Wicksteed, holiday parks can ensure that their play areas are not only fun and engaging but also safe, durable, and reflective of their unique identity.

Proludic
0115 982 3980
www.proludic.co.uk

Wicksteed Playgrounds
01536 517028
www.wicksteed.co.uk

Children's play is a crucial aspect of development, fostering physical, social, and cognitive growth.

Preston-born entrepreneur John Morphet founded the Pure Leisure Group in 2004, having entered the tourism market with his inaugural South Lakeland Caravans business in 1988. With John at the helm, Pure Leisure Group is now a third-generation family-run businesses employing 230 staff across its portfolio of 19 holiday parks throughout the UK.

Pure Leisure Group operates 13 holiday lodge and caravan parks in the Northwest, one lodge park in Wales, one in Yorkshire and a further two in East Anglia. Tydd St Giles Golf and Leisure Estate in Cambridgeshire, and Bridlington Links Golf and Leisure Estate in West Yorkshire, complete the UK portfolio.

Most recently, the Gledfield Highland Estate also joined the business, a 6,500-acre estate with holiday cottages in northern Scotland. Overseas, the company’s flagship is Royal Westmoreland, Barbados, a luxurious 750-acre estate with a world class golf course and a choice of magnificent, newly built properties from luxury apartments to exclusive custom-built villas.

Pure Leisure Group’s success is an extraordinary rise from the relatively humble origins of John’s early steps into the park and leisure industry. As a fourteen year old lad, he started helping out at the small caravan park on his family’s farm in Westmoreland. By the early 1970s, John was running the combined business himself, but it was a farming accident a decade later, that secured his path as a park operator, leaving the farming life behind.

SOUTH LAKELAND Leisure Village has a Gold award from the David Bellamy Conservation Trust.

John’s dedication to the business is legendary and it is this, and the ongoing involvement of his family, that has laid the foundations for the success of Pure Leisure Group today. John’s son Will is the General Manager of the Docker Holiday Park, Sons Rob and Matthew are a Regional Manager and Head of Operations respectively, whilst daughter Rebecca works at head office in the sales and bookings team.

More recently, grandson Cameron has joined the team as maintenance and support services, also responsible for the farming, green keeping and environmental side of the business at each of the holiday parks. “Having three generations of the family working full time at Pure Leisure Group makes for a more exciting business,” explains Dean Turner, Group Marketing Manager.

“Each person brings a unique perspective and creative ideas. The door is always open to new initiatives and the team is flexible and keen to try them. It’s this breath of fresh air that the entire family brings to the table and one, particularly, that John is keen to nurture.” One of the key advantages to being family-run is the fact that there is no ‘board’ to answer to. According to John, this means that the team can adapt and change direction quickly.

“Sharing the same goals and vision for the group, the family works in the best interest of the business and its guests, and in the best interest of future generations that may want to join the business,” explains Dean. The family’s diverse skillset of expertise allows the business to embrace both the tradition of hospitality and heritage of the brand, alongside understanding and meeting the modern demands of consumers.

BOATING IS POPULAR with all the family at South Lakeland Leisure Village.

“This ensures that our parks develop appropriately and evolve their offering to suit,” explains Dean. “This can be seen recently with the introduction of new play areas, as well as the new rustic log cabins and hot tubs at four of our parks. Our focus on sustainability has led to the creation of camping pods created from the waste decking from the park creating a fully circular economic process.

Any excess wood is then used for the rustic pod wood fired hot tubs.” The Group is committed to maximising energy efficiency and sustainability across the board. A recycling initiative runs across all parks and both biomass heating and solar panels have been introduced to 50% of parks to date, with a full roll out due for completion by 2030. South Lakeland Leisure Village – known as the ‘Jewel in the Crown’ – is considered the flagship UK property in the PLG portfolio.

Set in the borders of the southern Lake District and Yorkshire Dales, the park boasts an award-winning restaurant and a whole host of leisure facilities including a sailing lake, indoor swimming pool and state-of-the-art gym to cater to guests staying at any of its 320 lodges and cottages. The park makes the most of its setting in an Area of Outstanding Natural Beauty.

Recently, the team managed the successful retention of the five gold star rating from Visit England and Gold award from the David Bellamy Conservation Trust, for its ongoing work to enhance the South Lakeland Leisure Village environment for wildlife. Pure Leisure Group’s head office is located close to South Lakeland Leisure Village in Carnforth, Lancashire.

JOHN MORPHET Founded the Pure Leisure Group in 2004.

The purpose-built building is home to 30 of the Group’s 230 UK employees, although the staff total is closer to 400 globally including Royal Westmoreland. Careful expansion is always on the agenda at Pure Leisure Group. Planning has been agreed at Gledfield, the Royal Westmoreland Highland Estate and the Group has also recently acquired the Loch Ness Highland Resort.

Situated at the southern tip of the world-famous Loch Ness, this luxury glamping retreat’s cosy glamping pods and spacious holiday homes are perfect for the modern adventurer. Despite the cost-of-living challenges which have affected the majority of the industry, Pure Leisure Group has continued to grow and exceed targets.

The team has also continued to give back, whether it be in charitable actions or supporting other local businesses. “Corporate Social Responsibility underpins the running operation at Pure Leisure Group,” explains Dean. “At our parks offering food and beverage, we work hard to support local and, wherever possible, a farm to fork solution with chefs using the finest, freshest local produce. We also actively give back to the community.

GUESTS STAYING at Fell End Holiday Park in Cumbria can enjoy great leisure facilities.

Most recently, donating a £50,000 business profit and charity pot share to a hospice in Lancaster and a cancer care centre in Stockport.” A slew of awards is testament to Pure Leisure Group’s commitment to quality and care. The team recently won the coveted Red Rose Award for Best Tourism, Leisure and Hospitality business.

They were also a finalist in the Family Business of the Year at these same awards. Pure Leisure is also shortlisted for a trio of top accolades from the renowned BIBA’s run by the North and Western Lancashire Chamber of Commerce. The team is hoping to return from the ceremony at the Blackpool Tower Ballroom in September celebrating a hat-trick.

PURE LEISURE
01524 784290
www.pure-leisure.co.uk

Beth Connor visits Petruth Paddocks, a serene escape in the heart of Somerset...

Nestled on the outskirts of Cheddar, Somerset, Petruth Paddocks offers a charming escape for nature lovers and adventure seekers alike. This family-owned campsite is run by Jules, his family and site manager Abby, boasts a welcoming atmosphere, stunning scenery, and a range of accommodations that cater to various tastes and budgets, making it a standout destination for holidaymakers, providing a perfect blend of rustic charm and modern amenities.

From the moment you arrive, the welcoming atmosphere at Petruth Paddocks is palpable. The friendly staff greet you with genuine warmth, ensuring that your stay begins on a high note. The park is thoughtfully laid out, with a variety of accommodations to suit different tastes and budgets.

Whether you opt for a cozy pitch for your tent, a socialising group pitch, or one of the beautifully furnished glamping options, you’ll find comfort and convenience at every turn. “We spring out of bed to put a spanner in the hamster wheel of work, free from the addiction of social media, and challenge the frantic pace of life today.”

- Jules Sayer One of the standout features of Petruth Paddocks is its stunning natural setting. Surrounded by rolling hills and open fields, the park offers breathtaking views and ample opportunities for outdoor activities. The well-maintained grounds are perfect for leisurely strolls, while the nearby Mendip Hills provide a more challenging terrain for avid hikers.

TWENTY YEARS IN, Jules, Steve & Team employ thirty people to help run the site.

For families, the spacious play areas and pet-friendly policy make it easy to enjoy quality time together in the great outdoors. The facilities at Petruth Paddocks are top-notch, designed to enhance your camping experience. Modern shower blocks, clean toilets, and well-equipped washing up areas ensure that even the most basic needs are met with ease.

The recycled fire pits are a popular feature, which are delivered direct to your pitch each evening, a perfect opportunity to gather to share stories and perhaps even toast a marshmallow under the starry sky. “We believe we all owe it to ourselves and our children to press pause, relax and appreciate the simpler things in life recharge, reflect, reengage, reset and realign.” - Jules Sayer

For those looking to explore beyond the park, Cheddar Gorge and the charming village of Cheddar are just a stone’s throw away. The iconic gorge, with its dramatic cliffs and ancient caves, offering fascinating tours and breathtaking vistas. The village itself boasts quaint shops, delightful tea rooms, and, of course, the world-famous Cheddar Cheese.

What truly sets Petruth Paddocks apart, is the personal touch and attention to detail. The owners, Jules and the team, are passionate about creating a memorable experience for their guests. Their dedication is evident in the little extras, from the on-site shop stocked with local produce to the organised activities that cater to both children and adults.

PETRUTH PADDOCKS is more than just a campsite, it’s a gateway to the natural beauty and cultural richness of Somerset.

“We achieve that through our friendly, caring team and our thoughtfully created outdoor environment where adults and children alike feel safe, valued, comfortable and grounded.” - Jules Sayer In summary, Petruth Paddocks is more than just a campsite; it’s a gateway to the natural beauty and cultural richness of Somerset.

With its welcoming ambiance, excellent facilities and stunning surroundings, it promises a relaxing and enjoyable retreat for all who visit. Whether you’re seeking adventure or tranquillity, Petruth Paddocks delivers an unforgettable experience in the heart of the Somerset countryside.

Petruth Paddocks
01934 257055
www.petruthpaddocks.co.uk

Leisuredays and its underwriter RSA were delighted to be finalists at the British Insurance Awards on July 3rd at the Royal Albert Hall London.

The insurance specialist was shortlisted under the category of Risk and Resilience for its work to help holiday parks protect themselves against flood and storm events, ultimately making sure that the customers on those parks could continue to obtain full cover for their caravans and lodges at an affordable premium.

Over the years Leisuredays, RSA and a dedicated flood consultant have been involved in the planning of many flood and storm measures on holiday parks. Due to the nature of holiday parks many are located by the sea, rivers, lakes and lochs.

The flood mitigation measures have ranged from bunds to stop flood waters entering parks, raised bases or even specially designed shutters to protect caravans facing onto sea waters getting damaged by tidal surges.

On attending the glitzy awards bash Chris Nettleton, Director of Leisuredays commented, “We unfortunately didn’t win the award but were up against some of the UK’s largest insurance companies so it’s massive just to be recognised.

Without our help, customers on several caravan parks would likely have been left with no insurance cover for flooding or storm damage, and that could have threatened the future viability of those park businesses.”

To find out more about working with Leisuredays or for more information about their specialist insurance to protect your customers’ holiday caravans email their team at development@leisuredays.co.uk or visit www.leisuredays.co.uk/operators

A STUNNING PARK, beautifully landscaped and maintained. A perfect holiday destination, ideal for relaxing and exploring the local area. – VisitEngland

Lakeside Park has achieved the coveted Gold Award five star rating, plus a 95% quality score following a May 2024 assessment by VisitEngland, the official England tourist board.

The flagship park, in North Somercotes near Louth, has seen sustained investment by operator Don Amott Parks in a continued effort to improve the offer and maintain standards – a commitment noted by VisitEngland during their walk-around inspection.

Recent work at Lakeside Park, which was highlighted in their report, includes this year’s installation of a padel tennis court, retarmacking of the roadway into the park with new speed bumps added, the completion of the children’s sand pit, and space-increasing efforts around the exterior of The Waterfront club.

To achieve a five star gold rating from VisitEngland, holiday parks must provide progressively higher quality, and a range of services and physical facilities must be offered across all aspects. Assessments and ratings are based on inspections, with the park offerings narrowed down into various categories.

Each of those is given scores based on a list of criteria. The sections observed, examined and assessed include Cleanliness, Toilet & Washing Facilities, Park Grounds, Pitches and Recreation, Sport & Leisure. Lakeside Park scored consistently highly across the board during the May 2024 visit.

SEASIDE AWARDS are presented to the best beaches in England and celebrate the quality and diversity of our coastline.

In total 150 sites – made up of 148 beaches, along with a marina and an inland bathing water - in England have been presented with awards recognising the quality of the sites, the way they are managed and the facilities they offer to visitors. Seventy two beaches across the country met the high standards required for a Blue Flag award - the world’s most recognised award for beaches, marinas and inland bathing waters. The Blue Flag was also achieved by the Royal Albert Dock and Salthouse Dock in Liverpool and Rutland Water in Oakham, East Midlands, which is the first inland water to achieve a Blue Flag, alongside a Seaside Award. Two beaches - Sandbanks in Poole and Oddicombe in Torbay, Devon - have scooped the Blue Flag award every year since it was launched 37 years ago. In order to qualify, each applicant must meet and maintain a series of stringent environmental, educational, safety and accessibility criteria. A further 136 beaches - six of which are newcomers - are proudly displaying Seaside Awards and this includes 60 that have achieved both Blue Flag and Seaside Awards. Keep Britain Tidy’s Chief Executive, Allison Ogden-Newton OBE said: “It’s wonderful to see the flags flying proudly over these 150 fantastic beaches that are a real asset to both residents and from visitors across the country”.

A Poole holiday park received an airing on national TV this spring when they were put under the spotlight by ITV’s Good Morning Britain. South Lytchett Manor hosted a visit from the show’s presenter Matt Johnson who wanted to find out how Brits were planning to spend their holidays this year.

Matt introduced viewers to the park’s Megan Bridgen whose parents, Joanne and David Bridgen, took over the five-star glamping and camping park 18 years ago. Megan and her brother Matt now help to manage the business, and the family has recently been celebrating a raft of major awards. They have included being named as one of the region’s top three parks in the South West Tourism Excellence Awards, and a Diamond accolade in the latest Loo of the Year Awards.

Keen camper Matt said that camping was still a popular way of enjoying a stay at South Lytchett Manor, but that glamping was quickly gaining ground among families and couples. The park’s popular Romany caravans were shown to the Good Morning audience by Matt who was accompanied by his dog Alan Shearer who clearly enjoyed his visit.

South Lytchett also provides shepherd’s huts and glamping pods which have recently been joined by eight luxury Mongolian yurts with decor and furnishings on an opulent North African theme. The dome-shaped yurts have been hand-built in neighbouring Devon using sustainable ash hardwood, and feature Moroccan-themed lanterns, mosaic tiles, and ornamental mirrors.

THE YURTS HAVE A CENTRAL skylight allowing guests to enjoy stunning views of Dorset’s star-studded night sky.

The seating area is arranged around a cosy fireplace, and there is a central skylight which allows guests to enjoy stunning views of Dorset’s star-studded night sky. Matt was also taken by Megan on a tour of the park’s landscaped grounds, and spoke with guests who praised the park’s high quality, beautiful location, and welcoming atmosphere.

“It was fantastic to receive this visit from Good Morning Britain at the start of the holiday season and straight after our recent award wins,” said Megan. “Fresh air holidays such as we offer grew in popularity during the lockdown years, and guests clearly enjoyed the experience as booking remain strong.

“Our family continues to invest much time and energy into the park, and we were delighted to be able to take viewers behind the scenes of our business over their breakfasts!” added Megan. There is more information about the park, as well as its new yurts and other glamping options, on its website.

South Lytchett Manor
www.southlytchettmanor.co.uk

LUXURY MONGOLIAN yurts are a new glamping option.

A guide on how to boost your bookings through dog-friendly holidays...

As pet ownership in the UK continues to rise, the demand for dog-friendly holiday destinations has surged. For managers and owners of holiday parks, caravan parks, campsites, and glamp sites, catering to this growing demographic presents a significant opportunity to enhance guest satisfaction and boost bookings.

Here’s how you can transform your holiday park into a haven for dog lovers. The UK boasts one of the highest rates of pet ownership in the world, with around 31% of households owning a dog.

For many of these owners, their furry friends are part of the family, and leaving them behind during holidays is not an option. By offering dog-friendly facilities and services, holiday parks can attract this substantial market segment, ensuring higher occupancy rates and increased revenue.

*ACCOMMODATION OPTIONS*
Ensure that your accommodations are suitable for dogs. This includes durable, easy-to-clean flooring, secure outdoor areas, and ample space for dogs to move around. Providing a welcome pack with essentials like dog bowls, waste bags, and a list of local vet services can enhance the experience.

*SAFE AND SECURE SPACES*
Designated dog exercise areas are essential. These should be securely fenced, allowing dogs to play off-lead safely. Adding agility equipment can make these areas more engaging. Clearly marked dog-friendly walking routes within or near the park can also be a major draw.

*ON-SITE AMENITIES*
Consider adding dog washing stations for guests to clean their pets after a day of adventures. Dog-friendly dining options, such as cafes or pubs where pets are welcome, can also significantly enhance the guest experience. Offering pet sitting or dog walking services can provide added convenience for guests who may need some time without their pets.

*RULES AND REGULATIONS*
Clearly communicate your park’s pet policies. This includes leash rules, areas where dogs are allowed, and waste disposal protocols. Providing plenty of waste bins and biodegradable bags around the park can help maintain cleanliness.

EFFECTIVE MARKETING can help ensure that dog owners are aware of your pet-friendly facilities.

*MARKETING YOUR DOG-FRIENDLY FEATURES*
Effective marketing can help ensure that dog owners are aware of your pet-friendly facilities. Highlight your dog-friendly amenities on your website, in brochures, and across social media platforms. Collaborate with pet-related businesses, such as local pet shops or grooming salons, to create cross-promotional opportunities. Encouraging guests to share their experiences on social media, using specific hashtags, can also help build a community of pet-loving travellers and enhance your park’s reputation.

*PARTNERING WITH LOCAL ATTRACTIONS*
The surrounding area can greatly influence the attractiveness of your holiday park. Partnering with local dog-friendly attractions, such as parks, beaches, and walking trails, can enhance your appeal. Providing information about these attractions, including maps and guides, can help guests plan their activities.

*EVENTS AND ACTIVITIES*
Hosting dog-centric events can create a unique selling point for your park. Consider organising events like dog shows, agility competitions, or pet-friendly festivals. These events can attract visitors, provide entertainment, and foster a sense of community among guests.

It’s important to ensure that your staff is knowledgeable about all dog-friendly policies and amenities. Training sessions on how to handle common issues, such as barking or stray dogs, can improve the overall experience for guests. Staff who are comfortable and friendly around dogs can also enhance guest satisfaction.

Maintaining a healthy and sustainable environment is essential for the wellbeing of all guests, including dogs. Use eco-friendly cleaning products and ensure that waste disposal systems are in place to manage pet waste effectively. Regularly inspect and maintain dog-friendly facilities to ensure they are safe and hygienic.

Looking at successful examples can provide inspiration and practical insights. Parks like Trevornick Holiday Park in Cornwall have effectively integrated dog-friendly features and reported increased bookings and guest satisfaction as a result. White Cross Bay in the Lake District are offering dog-friendly lodges with enclosed decking areas, dog exercise fields, and even a dedicated dog shower facility.

DOGS AND THEIR OWNERS are big business which is why thousands of holiday destinations are offering pooch-friendly stays.

White Cross Bay Trevornick Holiday Park has gone a step further by offering dog-friendly beaches, dedicated dog walking fields, and a dog agility course. Both parks highlight their pet-friendly features prominently in their marketing materials, attracting dog owners from across the UK.

Transforming your site into a dog-friendly destination can set you apart from competitors and open up a substantial market of dog-owning holidaymakers. By creating a welcoming environment for pets, offering tailored amenities, and effectively marketing your dog-friendly features, you can enhance guest satisfaction and loyalty, ensuring a successful and prosperous operation.

As the trend for pet-inclusive holidays continues to grow, now is the perfect time to embrace the opportunity and make your holiday park a favourite destination for dog lovers across the UK.

In an age marked by constant connectivity and digital saturation, there’s a growing movement toward mindfulness and seeking solace in nature. Indeed, a number of studies have shown lower stress and anxiety levels in individuals who’ve spent time in forest and natural areas compared to those who’ve walked in urban neighbourhoods.

According to industry experts at Glamping Hideaways, there has been a significant rise over the past decade in rural revitalisation and the back-to- basics lifestyle of people looking to disconnect (some glamping sites don’t even get signal let alone have wi-fi) and re-energise.

“When we first started out in 2014 ‘Glamping’ was a very new concept,” June Brocklebank, camping site manager of 10 years explains. “No one we knew had actually been on a glamping holiday, it was a niche - you were either camping and roughing it or going on an all-inclusive break away,”

“Since then, however, we’ve seen the gap filled for people who desire nature-focused holidays without having to sacrifice everyday necessities!” Glamping Hideaways’ site in Rutland’s Exton Park offers the perfect balance between luxury and simplicity - something we’ve seen our guests increasingly yearning for.”

GLAMPING HIDEAWAYS has something for every person looking to disconnect.

Glamping Hideaways offers a range of accommodations, from safari tents to rustic cabins, catering to a variety of tastes and preferences. Whether guests are seeking a lavish retreat with king-sized beds and hot tubs or a more rustic experience with cosy campfires and starlit skies, Glamping Hideaways has something for every person looking to disconnect.

In addition to providing a sanctuary for relaxation and rejuvenation, Glamping Hideaways is also committed to supporting rural communities and sharing local life with tourists. By partnering with local artisans, farmers and businesses, Glamping Hideaways contributes to the growth, support and awareness of rural areas and their natural beauty.

“We run short courses for people on site that have become increasingly popular, from bird box making to nature meditation”, explains farm owner and camping site manager, Andrew Parsons-Mann. “We often see holidaymakers arrive after a stressful work week, looking like they’re carrying the weight of the world on their shoulders.

“After just a weekend at our site, Sweffling Hall Farm, with the help of mindful activities we host, they are visibly brighter, more energetic and importantly, recharged,” Andrew continues. “Glamping is very much about reconnecting with nature and prioritising health and wellbeing.

“Studies have shown that spending time in rural areas can have numerous benefits for mental and physical health, including reducing stress and improving mood.”

www.glampinghideaways.co.uk

Save some significant June dates in your diary as The World of Park & Leisure Homes Show, sponsored by Berkeleyparks, returns to the NAEC Stoneleigh, Stoneleigh Park, nr Coventry & Leamington Spa in Warwickshire this June. The Trade-only preview day will take place on Thursday June 27, followed by public open days from Friday to Sunday, June 28 to 30.

Open from 10am till 4pm – no ticket is required, simply turn up to gain admission. Bowing to demand, this year also sees an Extended ‘Trade Days Area’ for those companies only wishing to speak to trade and they will be exhibiting on both Thursday and Friday June 27 and 28. So don’t miss out on discovering this area.

IDEAL OPPORTUNITY
The Show provides a unique and exclusive opportunity for Park Owners and Operators along with Landowners and others in the Trade to spend quality time viewing a massive display of more than 50 Park and Leisure Homes. It offers the ideal opportunity to discuss specific requirements directly with leading manufacturers in the beautiful surroundings of Stoneleigh Park.

What better place to give landowners, park owners, park operators, and others, a unique opportunity to spend quality time with the manufacturers, whether discussing cutting-edge designs, revamps or traditional etc. It’s the perfect environment to do business and a great chance to simply catch up with friends and colleagues from across the Industry.

If you target the leisure and park home industry then this is the show for you to exhibit. If you are a Park Owner / Operator, the organisers have additional promotional opportunities just for you. For the tenth year running, Holiday Park Scene magazine will be supporting the show.

Now a special Supporting Partners – why not pick up the latest Issue when you visit on the ‘trade preview’ day? This is your ‘personal invitation’ to come along and enjoy a special Trade ‘preview’ Day at Stoneleigh on Thursday June 27th – bring your colleagues and/ or family too.

World Park & Leisure Homes Show
Tel 01789 491451
www.parkhomeandleisure.co.uk

KAASPEED electric, lightweight, self-balancing, wide-wheeled scooters join Reesink e-Vehicles’ existing range of STAR EV electric utility and passenger buggies to offer a new, innovative, eco-conscious answer to guests’ transportation and mobility needs.

Whether it’s for a leisurely cruise, off-road adventure, or smooth transportation on tarmac, the scooter’s modular design, range of features, and accessories enable venues to tailor their fleet to their customer’s exact needs. Versatility is at the core of KAASPEED’s design philosophy.

With the option to choose between two different types of 18 x 9.5-8 tyres, venues can confidently customise their scooters according to the park’s terrain. For flat surfaces there’s the standard multi-use turf/hard surface tyres available in both a standard radius and as flat self-balancing, and the Scorpion tyres provide superior traction for woodland and sandy surfaces.

USERS CAN ATTACH MULTIPLE configurations to the rear of each scooter, making it the ideal companion for any journey.

TAILOR-MADE
One of the standout features of KAASPEED scooters is their easy-to-use interchangeable system. With this system, users can attach multiple configurations such as a shopping basket, cargo rack, cool box or golf bag rack to the rear of each scooter, making it the ideal companion for any journey.

Embracing eco-consciousness without faltering in efficiency is a priority for Reesink e-Vehicles and something that features across its entire range of STAR EV electric passenger and utility vehicles. KAASPEED scooters continue that legacy with a car-grade LG cell lithium-ion battery.

In addition to a long-range capability of up to 38 miles and a top speed of 28 mph, customers can explore vast areas without worrying about running out of power. The smart battery management system ensures temperature resistance, increasing the longevity of the scooter. KAASPEED scooters join STAR EV’s range of award-winning lithium and sealed battery-powered utility vehicles and golf buggies under the Reesink e-Vehicles brand.

Reesink UK Ltd
Tel. 01480 226800
www.reesinkturfcare.co.uk

INVESTMENT IN WAREHOUSING and logistics has enabled LKQ Leisure and Marine to create a centre of excellence in the UK.

LKQ Leisure and Marine, has completed a £400,000 programme of investment in its Central UK distribution centre and HQ, to enhance its already market-leading availability and customer service. Key initiatives being driven through the Leisure and Marine business include live-stock updates and live order-tracking, direct delivery, click and collect, and a focus on hitting 100% availability on key lines – now extending to over 500 products.

Adam Ramsden, Managing Director of LKQ Leisure and Marine, said: “This programme of investment has helped us to create a national centre of excellence at Century Park, so that we can deliver an even better experience for our customers. “Today we carry more inventory across more product lines, and our availability and next day delivery performance is better than ever.

Our investment in digital systems and in our people has continued to build a customer-centric organisation at every level. “We are in a strong position to keep investing, growing, and improving, both as a supplier and an employer, as part of the LKQ UK and Ireland Group.”

LKQ UK and Ireland is comprised of LKQ Leisure and Marine, LKQ Euro Car Parts, LKQ Bodyshop and Digraph, and distributes parts and accessories for all makes of car, motorbike and light commercial vehicle, HGV, bus and coach, and static and touring caravan, motorhome, and marine vehicle.

The business, formerly known as Arleigh Group, encompasses LKQ Nova Leisure, LKQ Arleigh, LKQ Aquafax, and Midland Chandlers and acts as fulfilment support for ASAP Supplies. Each division boasts a comprehensive product range strategically centralised at Century Park, Nuneaton, with additional stock at five marine branches across the United Kingdom.

The ASAP Supplies site in Beccles, Suffolk, contributes to the overall distribution network supported by a local customer-facing team. Changes to the facility include the incorporation of a mezzanine level which has added an extra 8,500sq ft of warehouse space, taking the total to 87,000sq ft. The warehouse is now home to more than 24,000 product lines, with capacity for further expansion.

DISPLAYING RECENT AWARDS at the Wareham Park (from left) park managers Adam and Nicky Wake, plus family members Sarah Birch, Tony Birch, Chrissy Bracey and Ben Bracey.

The South West’s top destination for campers and the owners of motorhomes and touring caravans has been officially named as Wareham Forest Tourist Park near Poole. The family-owned business was awarded the top gold accolade against fierce competition in the Camping and Caravanning Park category of this year’s South West Tourism Excellence Awards.

Judges announced their decision at the glittering awards ceremony at the Great Hall of the University of Exeter, attended by finalists and sponsors from the tourism and hospitality industry across SW England. Lynmouth Holiday Retreat near Exmoor beat hundreds of other parks to take the silver accolade in the Camping and Caravanning Park category of the South West Tourism Excellence Awards.

The family-owned business is one of four award-winning holiday parks in Devon, Somerset and Cornwall owned by the family’s 35-year-old business, Coast & Country Parks. The group’s parks provide not just pitches for tents, touring caravan and motorhomes but also luxury holiday homes to own and to rent.

Ian James said everyone was delighted that Lynmouth Holiday Retreat had been singled out by judges as one of the South West’s top destinations for people seeking a perfect rural escape: “What makes us especially proud is that the South West Tourism Award judges looked not just at the quality of our facilities, but also at the high standards of hospitality we provide.

“Delivering this is largely in the hands of our park team, and they deserve a big share of the credit for their crucial role in creating a warm, welcoming and friendly atmosphere,” said Ian.

The American Car, Bike & Hot Rod Show 2024, in association with Carrot Town Garage (CTG), will hold its ever-popular club’s and private owner’s showcase day on Sunday 21 July at Stonham Barns Park - one of Suffolk’s premier leisure, retail and holiday destinations.

The fourth show in the series is all about American cars, bikes and hot rods with muscle, power and fabulous paintwork. It will be an event strongly supported by the classic car community exhibiting a dazzling array of cars, bikes, trucks and hot rods.

Cars on show at the event will span the last six decades, and include Buicks, Cadillacs, Chevrolets, Chryslers and Fords. Also attending will be Motion Pictures Motors – a movie car club - which will be bringing some famous movie cars to the event and there will be live music from The Sixteenth’s.

Each of the exhibits will arrive for a stunning static display before being expertly driven around the showground in the ‘Show and Shine’ parade. Among the many attractions on the day will be trade and club stands and autojumble as well as food and drink concessions.

Josh Forward from the Stonham Barns Park Events Team added, ‘This event draws huge numbers of enthusiasts from around the region. It’s a family day out not to be missed which is full of colour, fun and surprises. You can’t suppress the enthusiasm of the owners – they are devoted to restoring and showing their prized vehicles and getting these exhibits all together at one venue always makes for a stunning show.’

A COLLECTIVE TEAM effort has seen Pure Leisure Group clinch a coveted award.

Independent holiday park operator, Pure Leisure Group, has won the coveted Tourism, Leisure and Hospitality Award at Lancashire’s prestigious Red Rose Awards 2024. The Group was recognised for its authentic and organic growth, unwavering commitment to community, charity and country and its contribution to the local economy, fighting off tough competition to be crowned winners of the sought-after accolade.

The awards, which are now in their 14th consecutive year, look to celebrate businesses and individuals across Lancashire, delivering outstanding service and performance, across 21 different categories. Winners were revealed at an exclusive ceremony hosted at Blackpool’s Winter Gardens in front of a 1,000-strong audience.

Commenting on the win, John Morphet, Owner of Pure Leisure Group said: “We are absolutely delighted and incredibly proud to have won the Red Rose Award for Tourism, Leisure and Hospitality and want to thank each of our team members for the hard work that got us here. Pure Leisure Group was founded in 2004 by local entrepreneur John Morphet and has gone from strength to strength since.

Today, it boasts over 1000 acres of land, over 4000 caravan and lodge bases, 154 touring pitches, 25 pods + three Rustic Glamping Pods across its portfolio of 19 holiday parks across England and Scotland. John added: “It is this collective effort that has led to our continued growth and success in Lancashire and beyond and we have enjoyed sharing our success with important community groups and organisations, most recently providing a £50,000 donation to Stockport’s Beechwood Cancer Care Centre and St John’s Hospice in Lancaster as part of our charitable initiatives.”

Kubota is inviting holiday destinations to keep their grounds in top condition with Kubota’s Z2-481 zero-turn ride-on mower to achieve a professional-grade finish with its great-value, high-performance, versatile mower. When you need the ability to mow large grass areas, around trees, flower beds or residents’ holiday homes, Kubota’s Z2-481 zero-turn ride-on mower comes into its own.

Powered by an economical and efficient 24hp petrol engine, the Z2-481 features a 48” (122cm) twin-blade, side-discharge rotary deck with a simple dial for height adjustment and a foot-operated mechanical deck lift. An optional mulching kit is also available.

COMPACT DESIGN
Its compact design, combined with Kubota’s zero-turn system, offers an impressive 360-degree turning ability that’s easily operated with a pair of steering levers. This precise control of forward and reverse steering allows you to effortlessly mow around tricky obstacles and tight spaces.

The Z2-481 is not just about performance, it’s also about your comfort. It’s designed with plenty of legroom, a wide foot pan, and easy access. The K-ride comfort system includes a deluxe suspended high back seat with adjustable suspension, armrests, and lumbar support, making your mowing experience a breeze.

ACHIEVE A PROFESSIONAL- GRADE finish with Kubota's great-value, high-performance, versatile mower.

The ergonomically positioned controls ensure effortless operation, and there’s even a cup holder for those long mowing days! The mower’s large rear tyres, fuel tank position and low centre of gravity offer excellent stability and traction and include foldable ROPS (Roll Over Protection Structure) for safe and versatile operation.

In addition to Kubota’s standard 2-year warranty, the Z2-481 mower can be further protected with Kubota’s flexible extended warranty—Kubota Care. This warranty offers up to 5 years/1000 hours based on the hours used and is fully transferable when you come to sell. Full warranty support is provided by your local Kubota dealership, ensuring your Z2-481 is maintained to the highest standards serviced by Kubota-trained service engineers.

Kubota
www.kubota.co.uk

Longstanding Hoseasons partner Hemsby Beach Holiday Park has always been pet-friendly, but owners Richardsons Leisure Limited started to understand the real value of investing in the pet pound in 2018. It was at that point that Chief Executive, Greg Munford, took the conscious decision to increase the number of pet-friendly units at the park from 24 to 44.

Since then and boosted by significant increase in pet ownership during Covid, Hemsby Beach has steadily increased its pet-friendly offering, so that today a total of 116, or 31%, of the park’s 391 luxury holiday homes and lodges welcome guests’ four-legged friends. But it’s not just the number of pet-friendly units that have increased - the quality of those units has markedly improved too, so much so that they are now some of the best the park has to offer, with nearly half featuring a hot tub.

GIVING PEOPLE the chance to be with their pets on holiday obviously comes with a financial benefit.

BOOKINGS UPLIFT
It’s not a surprising strategy when you consider recent Hoseasons stats showing that owners who take a pet see an average 46% uplift in booking volume vs locations that don’t accept a pet. But Greg says gone are the days when pet-friendly meant sectioning off a few shabby chalets on one corner of the park and expecting people to embrace the experience.

“Our purpose is to create an environment where customers can holiday with family and friends and create memories that last a lifetime. For an increasing number of people that means having their pets with them, and that shouldn’t mean having to compromise on the quality of their holiday experience – quite the opposite in fact, which is why we’ve made the changes and investments we have and why we take our approach to looking after pets and their owners so seriously.”

One example of this is the £10k Richardsons Leisure recently spent on decking gates for its pet-friendly lodges and luxury holiday homes – something that was requested by pet owners keen to maximise security for their pets and in turn enhance their own holiday experience. The park also provides dog-friendly areas in its restaurant and entertainment venues and shares information with guests about the best dog walks in the area, as well as a list of useful contacts including local vets, pet shops and other services.

RICHARDSONS LEISURE recently spent £10k on decking gates for its pet-friendly lodges.

PAYING DIVIDENDS
It’s an approach that is clearly paying dividends in terms of bookings, with Hoseasons data showing that the park saw a 24% increase in pet bookings last year compared to the year before, and a massive 106% increase compared to 2 0 1 9. Greg says being pet-friendly also leads to wider benefits for the park beyond the bottom line.

“Giving people the chance to be with their pets on holiday obviously comes with a financial benefit, but it also really adds to the happy, relaxed atmosphere on park too.” Hemsby Beach Holiday Park is part of Hoseasons’ Go Active Breaks+ Collection and sits just 350 yards from the golden sands and rolling dunes of Hemsby Beach. Greg says the national market insight he gets from his long partnership with the brand has been invaluable in making investment choices.

“Obviously Hoseasons provide us a good number of bookings, but the true added value comes from their sector expertise and commercial acumen, both of which make all the difference when considering large-scale investment in specific accommodation types and the right accommodation mix,” says Greg. “The scale they operate at means their data is second to none when it comes to spotting trends and advising owners accordingly.”

GREG MUNFORD, TOOK the conscious decision to increase the number of pet-friendly units at the park from 24 to 44

One of the biggest bonus points from our recent family visit to Butlin’s at Skegness were the on-site amusements – both rides and machines. There is always the anxious measure on the height ruler to see which rides the youngsters qualify for since our last visit.

Then of course there is the inevitable mountain of prize tickets to redeem – a long wait in the queue, before we leave, to cash in for a water pistol or three… well the kids were impressed. The on-site amusements at Skegness are outstanding.

They have to be to keep holiday makers on site and fend off competition from rival off-site visitor attractions at the popular coastal resort Research has revealed the best-value amusement parks in the UK, with Adventure Island in Southend-on-Sea ranking first.

The study by saving experts BravoVoucher analysed the ticket price, star rating, review sentiment, and the number of rides and attractions of the UK’s top 60 amusement parks to determine which offers the best value.

MONEY STRETCHERS
Marco Farnararo, CEO and Co-Founder at Bravo Savings Network commented on the findings: “With cost-of-living pressures hitting UK households and families feeling the squeeze during school holidays and weekends when kids want to go out, our research aims to help families decide which days out will help their money stretch the furthest.

“By looking at multiple factors beyond the ticket price, we can better evaluate where guests of all ages are most likely to enjoy their time and feel the cost was worth it. “While it’s true some of the UK’s best-loved parks like Alton Towers and Chessington World of Adventures rank among the ten best value, residents living near the more local parks can still enjoy a great day out.

Some even have a much cheaper price per ride than some of the bigger parks”. Bravo Voucher sourced a list of the top 60 UK theme parks and their websites from TripAdvisor. Researchers recorded the average TripAdvisor and Google Review rating for each park. All factors were scaled from 0 to 10, where 0 and 10 represent the worst and best values in the data.

Adventure Island, Southend-on- Sea, Essex, is the UK’s best-value park. With 38 rides and attractions, the ninth most in the UK, and a £20 ticket price (bought online in advance), it has the fifth cheapest cost per ride in the country, working out at around 53p, over half the national average of £1.30.

Adventure Island ranks among the top ten parks with the most frequent positive mentions in TripAdvisor reviews. Over one in five guests praised its “value” (22%), and almost one in six mentioned the “free” admission (14%), the sixth and eighth-highest nationally, with an average rating of 4.5 stars.

IF YOU HAVE A HEAD for heights
you can take in views of the entire
Woodlands Theme Park.

GREAT VALUE
Woodlands Family Theme Park, Totnes, Devon, is the second best-value park. A ticket costs £13.95, and it has 46 rides and attractions, the sixth-cheapest and fourth-highest in the UK. That works out at just 30p per ride, the third-best value for a ticket overall. The park also ranks among the top 20 whose guests praise its great value. Over one in six (17%) reviewers use the word “value” when describing the park, and almost one in ten (9%) used “free” with an average star rating of 4.2.

Drayton Manor, Mile Oak, Tamworth, Staffordshire, comes third overall. Its 44 rides make it the sixth-best for variety. With a £29.50 ticket price, it costs around 67p to try each attraction once. Drayton Manor also has the sixth-highest percentage of reviews praising its customer “deals” (4%), with an average rating of four stars. Paultons Park, Romsey, Hampshire, takes fourth place.

While its tickets are one of the UK’s priciest at £43.50, its 39 rides and attractions ensure the admission price stretches, costing around £1.12 per ride, below the UK average. It ranks among the highest-rated parks online, with 4.7 stars on Google, the second-highest in the UK. One in ten reviews complimented the park using the words “free” (10%) and “value” (9%). Fantasy Island, Skegness, Lincolnshire, is fifth.

While admission sits slightly above the average at £29.50, it packs a whopping 34 rides and attractions, the 12th-most in the country. That means it would cost you around 87p to try everything once, well below the £1.30 national average. Fantasy Island has some of the most frequent mentions in reviews praising its value. It has the highest number of “bargain” mentions in the country, found in seven in 100 reviews (7%), and almost one in ten used the word “cheap” (9%), the third-highest nationally.

A SUCCESSFUL visit to the arcade at Butlin’s Skegness resort for these lucky winners.

COST-EFFECTIVE
Flambards Theme Park, Helston, Cornwall, takes sixth place. Guests enjoy a below-average cost per ride at around £1.09. Analysis of TripAdvisor reviews reveals park guests frequently compliment its cost-effectiveness, with over one in six mentioning the word “free” (17%), the fourth-highest nationally, followed by “value” (14%).

Positions seventh through tenth go to Alton Towers, Gulliver’s Kingdom, Chessington World of Adventures, and Blackpool Pleasure Beach. The UK’s worst-value park is Clarence Pier in Southsea, Hampshire. Day rider wristbands cost £30, the same as an advance ticket for Alton Towers or Thorpe Park (from £29pp).

Clarence Pier has among the fewest rides in a UK park, resulting in the nation’s third-highest cost-per-ride at £2.50, almost double the national average of £1.30. Its average 3.85-star rating across Google and TripAdvisor is among the lowest third of parks studied. With amusements a long-term, substantial commitment for holiday park destinations, it is clear they will continue to reap on-going rewards for those who are prepared to sew the right seeds.

FLUSHED WITH SUCCESS

THE VECTA FROM CISTERMISER offers significant financial savings for customers.

Cistermiser is the UK’s leading provider of water and energy saving management solutions for commercial and public sector washrooms. The Vecta+ infrared tap and shower ranges, from Cistermiser, are modern and smart, designed to curb excess water flow and deliver significant financial savings for customers.

The taps combine infrared technology and practical design for a touchless, hygienic experience. They cleverly enhance hygiene, curb the spread of germs and embody efficiency and with an intelligent safety shutoff after 60 seconds of continuous use. Helping to prevent any water wastage or potential flooding, they’re the ideal choice for holiday park operators.

With the Vecta+ shower range, customers are investing in lightweight, surface mounted and pre-plumbed shower panels which are ready to be installed. A flow duration set for -30 seconds, means holiday park operators can help to reduce wasted water and save energy, while maintaining reliability and high performance.”

The range features the Vecta+ Sensor Tap, a deck mounted single supply basin tap and Vecta+ Sensor Spout, designed for wall or panel installation, both include an external solenoid for straightforward maintenance. The Vecta+ Sensor Mixer Tap, is equipped with a side-mounted control for temperature adjustment. Offering a choice for holiday park operators, the shower range includes the Vecta+ Mechanical Shower Panel and the Vecta+ Sensor Shower Panel. Both are lightweight, easy to install and maintain and come with patented shower head nozzles to reduce scale damage.

For more information visit www.cistermiser.co.uk

If you ever wonder why you spend so much time planning, designing and maintaining your on-site washroom facilities, well the facts speak for themselves. On average, people in the UK visit the bathroom between six and eight times every day. That adds up to a whopping 2,500 times in every year and accumulates to three years sitting on a toilet during their lifetime.

Family changing space cannot be over emphasised. Apparently, you will change a baby’s nappy up to 10,000 times before they can use the bathroom by themselves. For those who fancy flushing money straight down the toilet, this one’s for them. A toilet paper roll made from 22-carat gold went on sale in 2013.

Sold by the Australian company Toilet Paper Man, it was priced at a whopping US $1,376,900. If you are looking to bulk order your stock control, you might like to know we use an average of 57 sheets of toilet paper a day. Toilet paper was first invented by the Chinese in the 6th century.

Each sheet was two feet by three feet. Imagine trying to get an eight-pack of that stuff in the washroom store cupboard. According to the well-known Harpic brand, a public toilet can play host to over 40,000 germs at any given time so it pays not just to follow a diligent routine but to keep a very clear record of that routine.

TICKING BOXES
Organisations like Visit England and professional teams like the Cubicle Centre and Commercial Washrooms are always on hand to assist you from the start of your project through to completion. You have to make sure you tick the boxes laid out in the Caravan Sites & Control of Development Act 1960 - Touring Caravan and Campsite Site Conditions.

Although not necessarily legally binding, in general, the following apply for you to demonstrate duty of care:
• Separate ladies and men’s washrooms.
• Optional family facilities
• Working toilets
• Basins with hot and cold water
• Showers with TMV3 (Thermal Mixing Valve) temperature-controlled water
• Power and shaver points
• Disabled toilet and/or disabled shower rooms compliant with Doc M of the building regulations
• Level-entry shower suited for wheelchairs
• Baby-changing facilities, ideally within both male and female washrooms
• Chemical toilet disposal points
• Separate dishwashing facilities - usually external to the toilet blocks
• Drinking Water

Let’s get down to some basic maths. The numbers of facilities provided should be one toilet and urinal for men and two toilets for women for every 30 pitches. There should be a minimum of four water-flowing washbasins per 30 pitches; two each for men and women.

They shall be adjacent to the toilets – usually within the same room. Where a site provides 70 or more pitches, provision of showers shall be on the scale of one shower per 25 pitches.

ALTHOUGH MEN AND WOMEN prefer separate cubicle space family- friendly facilities are an added bonus.

PRO RATA
When considering the numbers of toilet cubicles to be included it is good practice to make allowance for 1 in 4 cubicles (in any same-sex washroom) to be classed as ambulant. This includes for grab rails and outward opening doors. Toilets may not be justified where sites have less than ten pitches.

Their site position should be agreed in discussed with the appropriate authorities. Because of the likelihood that children will use site facilities the basins/ showers’ hot water temperature should be controlled by the use of thermal mixing valves. Thermal Mixing Valves (whether integrated within the shower/ basin or as an addition to the supply pipe-work) will limit the hot water temperature to a comfortable level and offer a safeguard against scalding.

When planning a new build washroom block or refurbishing an existing facility there are many building-related health and safety issues to consider. The common sense advice is to appoint and work with a reputable building firm, ideally one who specialises in commercial washroom and toilet refurbishment projects and liaise with planning authorities from the earliest stage.

Unless the budget is particularly tight, the advice is to go for strong and robust materials fit for the high level of use modern holiday resort washrooms receive. For example the use of Solid Grade Laminate toilet/shower cubicles as opposed to a cheaper chipboard core laminate material. The payback over time is likely to be significantly better. Commercial Washrooms Ltd can, of course, offer advice on the different materials available within the commercial washrooms market.

Read our blogs on Washroom Design. Inclusion of baby changing facilities is essential in modern-day toilet and washroom facilities. Depending on the size of the washrooms this may be as simple as a fold-down baby changer or a dedicated family room containing shower, toilet and basin as well as a considerable worktop and vanity unit space for laying the child down.

PATTERSONS WORKED with Away Resorts to freshen up facilities at Tattershall Lakes.

OUT OF THE CLOSET
From desirable to dilapidated, modern to outmoded, holiday destinations boast a compendium of conveniences as you aim to create your wellness oasis. Focus on the senses, a bit of background music helps cover some embarrassment – or turn this into a marketing opportunity with a blast of promotional ads or podcasts. Aromatherapy can play a significant role. I mean the pleasant kind.

In fact, the very earliest air fresheners were made from pomegranates and cloves while the first modern air freshener was introduced in 1948. You could also take the opportunity to turn your smallest rooms into art galleries with large scale themed pictures of local scenes or even celebrated film stars. Plan the washroom project as early and as thoroughly as possible in all instances.

This should include detailed working drawings which are continually consulted as well as a robust schedule of the work. Barring any unforeseen issues arising the upgrade should then happen within time and budget. Don’t be tempted to go cheap. More expensive and durable materials will likely last longer and be a better fit for purpose with the rigours of a busy holiday site.

Design of a washroom should be carried out by professionals with appropriate experience of this type of installation as there are many common errors which can be avoided. They will usually offer a full design service with CAD drawings for either a new build or refurbishment. Well-designed and energy-efficient washroom facilities can significantly enhance the overall customer experience for holiday park visitors, while clean, comfortable and modern environments can lead to positive reviews and repeat business.

SOMETIMES WE CAN take providing pet-friendly facilities just a step too far.

ENERGY EFFICIENT
With a prominent focus on the importance of water conservation coupled with the need to offer high-quality and modern washroom facilities, Richard Braid, Managing Director at Cistermiser, explains how holiday park operators can maintain a strategic edge.

“Offering premium, comfortable and energy efficient washroom facilities sets a holiday park apart from competitors. With more customers becoming environmentally conscious when it comes to choosing holidays and parks needing to manage their impact on the environment, it becomes a key selling point to attract more visitors and increase occupancy rates,” explains Richard Braid, Managing Director at Cistermiser.

“Incorporating eco-friendly washrooms can help reduce the environmental footprint of the holiday park while minimising water and energy usage, demonstrating a commitment to sustainability and responsible tourism practices. Energy-efficient washrooms can also lead to significant cost-savings over time.” Richard concludes: “Maximising washroom facilities’ design and energy efficiency is not only beneficial for the holiday park’s bottom line but also crucial for enhancing customer satisfaction, maintaining competitiveness and demonstrating environmental responsibility.”

We humans share five common activities every day: breathing, eating, drinking, sleeping and toileting… when you’re away from home, it’s often the latter which creates the biggest cause for concern. Despite this, washrooms are often overlooked, even in the hospitality and leisure sectors where guests of all ages will need to make sure of your facilities. Whether you have a positive or negative experience as a customer, chances are you’ll share it with family, friends and colleagues, or even make a few negative comments on sites like Trip Advisor and Facebook.

Maintaining high standards for your washroom provision can separate you from the competition in a crowded industry. After all, switched-on holiday destination operators know that it makes financial sense to keep visitors on-site as long as possible. The longer they stay, the more money they spend - and not just a spending a penny!

Do you think your water leisure offering is a stand-out facility? Well, the search is on to find the best holiday park swimming pools in the country. The UK Pool & Spa Awards, now in its 14th year, recognises holiday park pools and wet leisure facilities annually and entries are now open.

Names already in the UK Pool & Spa Awards frame read like a who’s who of holiday destinations including Butlin’s, Plas Coch Coastal & Country Retreat, Ribby Hall Village, and the comparatively new Yorkshire Spa Retreat. “We are not looking just for swimming pools,” explains Olivia Connor, from the competition organisers, Waterland Media.

The judges generally look for water-based attractions with extra activities for all ages from splash pads to daring flume rides.” “Many holiday destinations are investing in not just hot tubs but inclusive wellness attractions – they are all catered for within the competition.

“Year-on-year, we hear how a UK Pool & Spa Awards winning logo reaps huge marketing rewards for holiday destinations.” Arguably, the swimming pool is one of the main pulling factors for holiday locations; great for swimming and even better for guaranteed family fun. If you have ticked the swimming pool box with an unimaginative tank of water, you are missing some vital opportunities to stand out from the crowd.

SWIMMING POOLS are great for swimming and even better for guaranteed family fun. Pic. Ribby Hall

The pool should not feature as a stand-alone. For instance, add a few well-being features and you can be offering your guests a top-notch spa experience. A perfect example is the Plas Coch leisure complex, one of the stand-out attractions at the five-star holiday home park, holders of the Holiday Park Pool Of the Year title in the UK Pool & Spa Awards.

The swimming pool, super spa, treatment area and gymnasium are open all year round for customers to swim and relax. The leisure facility has recently undergone some aesthetic works to offer more privacy including a spectacular tint effect added to the glass building to give a beautiful mirror effect from the outside.

With top drawer aquatic access even more of a variety of water-based activities to the regular timetable such as snorkelling, pool kayaks, underwater explorers and private occasion pool parties. Guests can unwind by a tropical pool, take a soothing dip in a hydrotherapy bath, or indulge in a cleansing Dry Salt Chamber treatment, all specially created to provide pampering for mind and body.

THE SEASIDE THEMED aquatic centre is still wow-ing guests at Butlin’s Bognor Regis resort.

You don’t even always have to think big. Cornish holiday park Trevornick, unveiled a new £180,000 investment called The Splash Zone. It provides a new space within the existing swimming pool complex at Trevornick, where young (and the young at heart!) guests can run, jump, play and splash. The Splash Zone contains two tipping buckets, fountains, water jets, and a raised trickle stream, making it perfect for babies, toddlers, non-swimmers and those unable to access the pool itself.

If you are thinking swimming pools then think water play to give your guests the extra wow factor. A waterslide is great as either an open or closed flume, running inside, outside, or both. And now with modern technology, experiences are enhanced with high-definition multimedia technology; enabling an experience to be unique and different at the touch of a button.

There are also low-level products that add character and activities for young children such as frog, turtle and fish with their 360° rotation abilities, all suitable for installation in zero and shallow depth. There are taller features that are designed to arch and spray over pools and lazy rivers and products of varying heights that resemble leaves, trees and flowers that offer a variety of different water movements and effects.

Add to your wet leisure pulling appeal by entering this year’s UK Pool & Spa Awards which are now open at www.ukpoolandspaawards.co.uk

THE PLAS COCH leisure complex is open all year round for customers to swim and relax.

The best aquatic play spaces offer indoor and outdoor aquatic activities, incorporating swimming pools, splash pads and flumes. Ustigate Waterplay are partnered with Vortex Aquatic Structures International Inc and wiegand. waterrides, enabling designs and concepts of every variety and an aquatic play favourite for every age and ability.

A flume with a number of game options and special effects is a popular and exciting attraction but it does have to limit rider descents for safety reasons, so it is important to have other aquatic activities on offer too. In a one pool, one flume scenario, the flume would be in great demand and the queues would be long.

Adding a splash pad that provides a variety of water play activities will entertain a number of guests at every given time. Elevations™ are also a great option for a water park and a holiday park because they spontaneously entertain many friends and family in the same footprint and heighten and enhance the play experiences as a whole.

The Vortex Elevations™ available from Ustigate Waterplay, provide the ability to generate multi-level play and to add climbing and sliding to the activities involved. They are available in all shapes, sizes and themes with a multitude of play items on board. All designs and projects carried out by Ustigate Waterplay are led by inclusivity, accessibility and sustainability and are proven to last.

GUESTS CAN RACE against time and each other with attractions like the Speed Racer.

FLEXIBLE FRIENDS
An indoor and outdoor splash pad maximises the offering of water play facilities at a holiday park because no matter what the weather holds, a good time can be had by all. The benefit of a splash pad is that it uses a lot less water than a pool making it less costly to run in terms of water usage, water treatment and energy.

Also, as all aquatic activities are provided without any water depth on a splash pad, there is no need for a lifeguard and these water play facilities are 100% safe and accessible for all ages and abilities. Generally, where space allows it, Ustigate Waterplay will design and establish a splash pad with zones that cater for those that arrive with water confidence and those that prefer their water play served at a nice, gentle pace.

A splash pad is sustainable because of its inclusive appeal and its efficiency in terms of its design. The majority of Ustigate’s Vortex Splashpad® products are manufactured from recyclable stainless steel and provided with a proven 25- year warranty. Many of the products include Seeflow™, a translucent material made from pre-consumer recycled materials that casts colourful, sensory reflections around the environment when water and sunshine are present.

The Vortex Splashpad® collection invites all children to interact with each other and to interact with the products themselves. There are technologies that require children to work together to create a bigger splash and many products with 360° rotation ability that places both exercise and the water direction into the water player’s hands.

THE OPEN FLUME from Ustigate is a guaranteed water winner.

The Hoburne Group was established in 1912 in Dorset when ‘Hubborn Farm’ was acquired at auction by its tenant farmer John Burry. Embracing his new life as a landowner, Mr Burry soon added nearby Naish Farm to his budding property empire and, amidst the growing interest in caravanning, the seeds of the Hoburne Group were sown.

Today, the Hoburne Group is one of the south’s largest and most successful tourism companies and is still, crucially, family-owned and operated, now by the fifth generation of the Burry family. “Without question, what makes our business unique is our family values,” explains Jim Forward, Chief Executive of the Hoburne Group.

“Like most family businesses, these start with integrity, a factor which is of the utmost importance to the board of directors; it is vital that as a company, we behave in a way that is genuine and provides customers with genuine products, genuine services, professionalism, efficiency, and value for money.”

FAMILY ACTIVITIES ARE KEY within the family- run Hoburne Group. Pictured, Adventure Golf.

The Hoburne Group encompasses eight holiday parks in the south and southwest of England, offering modern holiday accommodation and holiday home ownership with accompanying leisure, entertainment, and dining facilities. These are Hoburne Park in Dorset; Hoburne Naish and Hoburne Bashley in Hampshire; Hoburne Devon Bay in South Devon; Hoburne Cotswolds in Gloucestershire; Hoburne Blue Anchor in Somerset; and Hoburne St Mabyn and Hoburne Doublebois in Cornwall.

Holiday home ownership accounts for 70% of Hoburne’s business and the company caters to 2,500 holiday home owners. The remaining 30% is hire fleet for holidays. Hoburne also owns and operates two residential parks: Hoburne Naish in Hampshire has a small residential offering, and there is one solely residential park located in Swanage, Dorset.

The group’s largest park, Hoburne Naish, has been attracting caravanners in their droves since John Burry purchased Naish Farm in 1920. Now, Hoburne Naish welcomes over 12,000 holidaymakers each year and has in excess of 1000 units. Covering 110 acres, the park is superbly positioned on the clifftop, with direct beach access and incredible panoramic sea views to the Isle of Wight, Christchurch Harbour and Mudeford Quay.

THE NEWLY OPENED INDOOR play zone is part of a significant investment in Hoburne Cotswold.

HEAVENLY SLICE
Two new developments offer the chance for holidaymakers to purchase their own slice of heaven in this iconic Great British holiday spot. Sunset Cliffs and Chewton Bunny feature a choice of the latest holiday homes from top manufacturers including the new Omar Seafronter Super Lodge, designed specifically with coastal settings in mind.

2024 is a busy year for the Hoburne Group, as they launch a new sister park, Hoburne Cotswold Reach situated next to established Hoburne Cotswold in the middle of the Cotswold Water Park. “Hoburne Cotswold Reach has been designed for those wanting a peaceful hideaway in which to relax and escape,” explains Jim Forward.

“This quiet, exclusive park still allows guests to enjoy the main park facilities at Hoburne Cotswold, giving them truly the best of both worlds.” £4.7m is being invested in the park facilities at Hoburne Cotswold to support the expansion which will bring an additional 84 holiday homes to the business.

Several major developments are underway to improve the overall functionality and appeal of the park’s leisure facilities. “Phase one of the substantial upgrade is already complete with the opening of our exciting brand-new indoor play zone just before Easter,” says Greg Nolan, General Manager for Hoburne Cotswold.

“This new area provides a dedicated play space for families with young children. Working with the industry’s leading play equipment suppliers, we have designed an inspiring forest-themed play area with incredible features for our younger guests.” The redesigned indoor pool area including changing rooms, sauna and steam room is scheduled to re-open in early Summer. The work on the main pool will see the addition of children’s water play equipment to suit a range of ages.

INDOOR POOL
With a mission statement that emphasises the importance of providing “an outstanding customer experience”, delivering “exacting standards” and “continual investment”, it’s not surprising that the Cotswolds development is just one of many being masterminded by the team at the Hoburne Group headquarters in Christchurch, Dorset.

“As part of our ongoing commitment to continually enhance the customer experience, we also have an exciting refurbishment taking place at Hoburne Devon Bay this year,” explains Jim Forward. “We’re upgrading key elements within the South Devon park’s main venue to ensure they meet the highest standards of comfort and functionality, whilst carrying out a comprehensive interior and exterior makeover, incorporating contemporary design elements that complement the park’s coastal surroundings.

Through this investment, we will undoubtedly enhance our operations, expand our capabilities, and overall improve our offering for our guests by creating an even more enjoyable and fulfilling experience.” The rise of low-cost package holidays abroad might have cast a temporary shadow over homegrown holidays, but more recent developments have led to the introduction of a whole new customer base.

“The pandemic enabled us to promote our beautiful locations, plus the ease of travelling to our sites versus the many issues and delays which can be experienced with airline travel,” says Jim. “We welcomed a new audience, many of whom had never been to a UK holiday park before. With our extensive and continual programme of investment in park accommodation and facilities, Hoburne’s holiday guests and owners enjoy the very best of what holiday caravan and lodge accommodation has to offer.”

LUXURY LODGE WITH HOT TUB at Cornwall’s Hoburne St Mabyn.

ECO INVESTMENT
As part of this continual investment, the Hoburne Group is at the forefront of embracing initiatives that save energy and improve sustainability. In 2022, they became members of the Green Tourism programme, which promotes greener ways for businesses and organisations to operate.

In the last two years, Hoburne has rolled out solar technology including the installation of 2,231 solar panels; replaced all street lighting with LED lightbulbs; replaced all petrol grounds tools with battery-powered equipment; installed 24 EV vehicle chargers; introduced new food waste bins and the use of 100% recycled paper for welcome packs; and joined the David Bellamy Blooming Marvellous Pledge For Nature, planting new trees and wildflower meadows, as well as building bug hotels and bird boxes to create new wildlife habitats across their parks.

Over the years, the Hoburne Group’s commitment to innovation and excellence in service and standards has resulted in many awards. Most recently, they have been awarded Feefo’s Gold Trusted Service Award in recognition of online reviews from holidaymakers recognising their commitment to providing exceptional customer service.

They have also achieved an industry first with a landmark accreditation for the holiday park sector after passing the stringent requirements of the new Safe to Trade® Hospitality and Retail Industry Food Safety and Hygiene Standard, to become ‘Approved’ on the Safe to Trade® Register.

“We are delighted to have become the first holiday park operator to be awarded the much-coveted approved status,” explains Jim. “Safe to Trade® is a clear, comprehensive, assured standard. It’s the first voluntary, third-party assurance programme for the hospitality sector, designed to protect and care for the public. Something that is at the very heart of everything that we, at Hoburne, strive to do.”

Hoburne Group
Tel. 01425 282358
www.hoburnegroup.com

Landal GreenParks offer an impressive 18 locations across the UK and Europe with new destinations being steadily added. I was immediately struck by the immaculate grounds and welcoming atmosphere as I arrived at Landal Gwel an Mor holiday resort at Portreath, near Redruth in Cornwall.

Set against the backdrop of rolling hills and overlooking the turquoise shoreline of the Atlantic Ocean, Landal Gwel an Mor presents a postcard-perfect scene that promises relaxation and adventure in equal measure. Boasting 140 lodges, accommodation options at the resort are varied and cater to every taste and preference.

From cozy Scandinavian lodges nestled in woodland settings to contemporary luxury eco-friendly lodges boasting panoramic sea views, there’s something to suit families, couples, and solo travellers alike. The Scandinavian-style lodges with stylish decor feature kitchens, flat-screen TVs and free Wi-Fi, as well as furnished sundecks.

THERE ARE 18 STYLES of accommodation offered with the 140 lodges on site.

Some have hot tubs and barbecue grills.There’s a Mediterranean restaurant with indoor and outdoor seating. Other amenities include an indoor pool and a spa, as well as a sauna, a steam room and a gym. Walking paths, tennis courts and rental bikes are also available.

During my stay, I opted for one of the eco-friendly lodges, which seamlessly blended modern amenities with sustainable design, providing a comfortable and guilt-free stay. One of the highlights of Landal Gwel an Mor is its commitment to wildlife conservation and environmental stewardship.

The on-site nature reserve, home to a diverse array of flora and fauna, offers guests the opportunity to reconnect with nature through guided walks and wildlife encounters. Whether observing the wide variety of birds between trees or spotting seals basking by nearby cliffs, the resort’s dedication to preserving Cornwall’s natural beauty is truly commendable.

LANDAL GWEL AN MOR presents a postcard-perfect setting including its fishing lake.

GREAT ESCAPE
For those seeking relaxation, the resort’s leisure facilities are second to none. The luxurious spa, with its range of indulgent treatments and serene ambiance, provided the perfect escape from the hustle and bustle of daily life. Meanwhile, the heated swimming pool and state-of-the-art fitness centre catered to guests looking to maintain their wellness routines while on vacation.

Adventure awaits around every corner at Landal Gwel an Mor, with a plethora of outdoor activities to suit all interests. From surfing and kayaking along the rugged coastline to exploring nearby hiking trails and picturesque fishing villages, there’s no shortage of ways to immerse oneself in Cornwall’s rich natural heritage.

The resort’s dedicated activity centre offers expert guidance and equipment rental, ensuring that guests can make the most of their time outdoors. No visit to Landal Gwel an Mor would be complete without sampling the culinary delights on offer. The on-site restaurant, The Terrace, serves up an array of locally sourced dishes, showcasing the best of Cornwall’s culinary heritage.

From freshly caught seafood to hearty traditional fare, each meal was a culinary journey that delighted the senses and left me eager for more. Landal Gwel an Mor holiday resort offers a truly unforgettable holiday experience in the heart of Cornwall. With its breathtaking surroundings, top-notch amenities, and commitment to sustainability, it’s a destination that caters to the discerning traveller seeking both relaxation and adventure.

ON SITE FACILITIES include an indoor soft play area.

LANDAL LABEL
Landal GreenParks is a market leader in the field of holiday resort management, operation, and rentals. Landal GreenParks has more than 100 resorts in the Netherlands, Belgium, Germany, Denmark, Great Britain, Austria, Switzerland, the Czech Republic and Hungary, offering a total of almost 14.000 holiday accommodation units and campsite pitches.

Taking the portfolio to 18 destinations, Landal GreenParks UK announced the addition of two new resorts into its UK portfolio earlier this year. The new sites, which will benefit from a multimillion-pound investment, will showcase the Landal experience and build on the strong demand for UK holidays in 2024. Landal Whalesborough Resort & Spa in Bude, Cornwall and Landal Twin Lakes in The Lake District.

Each year, more than 3.2 million guests opt for Landal GreenParks, resulting in a total of 15.6 million overnight stays. The resorts and the company’s various offices employ a staff of 3.500 people. A proactive approach to sustainability has resulted in all Landal GreenParks’ resorts obtaining Green Key certification. Landal say they have witnessed a surge in last minute bookings that is driving an increase in summer holiday sales.

ATTENTION TO décor detail makes an immediate impact.

The self-catering holiday specialist has seen summer bookings up 20% YoY, with 30% of its breaks being taken within a month and 10% going within a week of being booked. The south-west continues to be the best-performing region for Landal GreenParks UK, with new and additional accommodation offering at its resorts, helping contribute to a 30% increase in summer bookings compared to last year.

There is also demand in the Midlands, Yorkshire and Scotland due to pet friendly staycations – with bookings up 25% compared to 2022. The company has also noticed a trend for shorter summer breaks, with almost a third of all summer bookings being for four nights. Landal GreenParks UK launched their summer campaign with up to 40% off summer breaks starting from £479.

Landal Resorts
Landal Gwel an Mor
Tel. 01209 842354
www.landal.co.uk/gwel-an-mor

Winchester MP Steve Brine has marked this spring’s English Tourism Week with a visit to a family’s wildlife-friendly glamping park near the village of Bighton near Winchester in Hampshire. Mr Brine was the guest of Two Hoots Glamping Site where he was welcomed by Shaun Ascough and his wife Michele who say they put sustainability at the top of their business agenda.

The couple acquired the park three years ago as their “dream project” after spending a career in property development both in the UK and South Africa. Now, they told the MP, their ambition is to embark on a new holiday park development of super-luxury accommodation which will include eco-lodges with a minimal carbon footprint.

Mr Brine was shown around the five-acre grounds which, said Shaun Ascough, are a ‘wildlife wonderland’ for a host of different animal, bird and plant species. The hilltop site, where guests can enjoy panoramic views across the Hampshire countryside, includes hare, red squirrels, deer, pheasants, red kites and even glowworms among its residents.

The MP was also shown an oak-frame barn which the family is converting as their new home, and which will use solar power and an air source heat pump to generate much of its own energy.

EV charging points for guests with electric cars are hoped to be installed soon, and the couple – who have three grown-up children – will be creating extra wildlife habitats around the park. There is also a wildflower meadow with many different native blooms which, said Shaun, provide vital foraging for honey bees, butterflies and other pollinators.

Girls’ weekends away aren’t new, but more and more female groups are looking for a getaway where they can really get away from everything. A place where there are few people, no nightclubs and definitely no kiss me quick hats!!

Combining luxury, stunning scenery and a quiet bar and restaurant nearby, Loch Tay Highland Lodges, one of Largo Leisure Holidays stunning, Scottish parks in Perthshire, has two unique premium houses perfect for groups looking to relax, reconnect and recharge.

Not only is it the best way to spend time together, but also the best way to clear your own mind and keep your mental health on a high being away from home while still having home comforts. Loch Tay House sleeps up to 10 people, perfect for those big groups of friends to go away together without having to find separate accommodation, meaning you can enjoy each other’s company morning, noon, and night.

The house boasts five beautiful bedrooms, four of which are en-suite, a large upper living room, and its own secluded private garden. As you step outside, the 10-person hot tub and stunning garden views, give you a great place to all relax together for a chilled girl’s night in.

Mill House sleeps up to eight with 4 bedrooms, including similar facilities for your dream girls’ trip. Their downstairs snug TV room is just what you need to sit back with a glass of wine and watch your favourite chick-flick together after an evening in the hot-tub with views of waterfalls which run alongside the property.

Founded in 2003, then in March 2022, the group was acquired by Limerston Capital. Largo Leisure Parks offer award winning glamping and lodge holidays in six stunning areas of Scotland. Each park has its own unique characteristics and offers a varied choice of holiday accommodation to rent and own including self-catering glamping, wooden cabins, cottages, deluxe beach huts, premium lodges, and caravans.

New research has revealed that Cornwall’s Kynance Cove is the UK’s most Instagrammable beach in the UK. A study by photo wall art creator StoryBoards analysed Instagram hashtag data and the length of 50 of the UK’s most popular beaches to find the top ten beaches and coves with the highest hashtags per metre count.

The study found that Kynance Cove in Cornwall is the most Instagrammable beach in the UK. The cove has over 66,000 posts on Instagram, and with a length of just 200 metres, this equates to 331 posts per metre. Kynance Cove is known for its white sands and turquoise as the cove is part of the National Trust.

Taking second place is Brighton Beach, located in East Sussex. The popular tourist hotspot has over one million posts on Instagram, which equates to 214 posts per metre of the three-mile-long beach. Brighton Beach is host to multiple watersports such as windsurfing, Kayaking and sailing for tourists to enjoy.

Fistral Beach is the third most Instagrammable beach, with over 134,000 posts. Fistral Beach is often called the UK’s best surfing location and has 180 posts on Instagram per metre of beach. The beach is home to the international surfing centre and holds many surfing-related contests and events throughout the year.

The Federation of Small Businesses (FSB) has called for the energy regulator Ofgem to take action on the standing charges paid by small businesses, many of whom have seen the daily fixed price they pay, regardless of usage levels, soar over recent months.

FSB has written to Ofgem’s chief executive Jonathan Brearley to draw his attention to the issue, and to recognise the “specific, negative impact standing charges are having on small firms”. Small businesses based in rural areas have been disproportionately affected by standing charge increases, which exacerbates the existing rural-urban divide and ‘[undermines] efforts to level up more remote parts of the UK’, the FSB’s letter says.

Standing charges are used to fund network infrastructure, operating costs, and policy costs for schemes such as the Warm Home Discount, but this can be difficult for small firms to comprehend. Business customers are not covered by the energy price cap for consumers and many small firms suspect that their costs have been hiked as a result.

FSB’s Policy Chair, Tina McKenzie, commented: “We want Ofgem to do a thorough review of standing charges for businesses as well as consumers, for better transparency and to discern whether energy companies are behaving fairly towards their small firm clients. “Small business energy customers behave in a way more akin to consumers than big businesses, lacking the resources, the expertise and the buying power necessary to get the best possible deal out of their energy suppliers.

However, they do not benefit from anything like the same level of protection as that rightly available to households, leaving them caught between two stools. “Many small businesses could be forgiven for suspecting that they have been seen as something of a soft target for price hikes in their standing charges, and they do not have a full picture of where the money they pay on a daily basis is going – something that needs to change.”

Helping You Have A More Sustainable & Cost-Effective Future!

The rising cost of energy bills has become increasingly concerning across the industry, with many looking at making their holiday parks greener and switching to an alternative energy supply. Although CPES manufacture a large number of electrical distribution units, we also have a number of options to support your solar installations.

The flexibility within our products sets us apart from others in the industry, allowing us to suit your specification. When it comes to solar output, it’s proven the highest period is April to October which conveniently coincides with your park visitors – meaning you can save money during peak season.

At Caravan Park Electrical Services we manufacture our Mains Panels and Distribution Units to incorporate the appropriate safety components ensuring you have a panel which supports your solar installation. Alongside these products, we manufacture Inverter Isolation Panels allowing you to isolate the solar panel supply enabling the appropriate work to be carried out. If you’re looking to move from traditionally wired lights to solar powered, our portfolio holds both low and high-level options.

If you’re looking for supporting infrastructure for your solar installation, contact a member of the team who can talk you through the options!

Caravan Park Electrical Services Ltd
Tel: 01790 753153
enquiries@cpes.co.uk
www.cpes.co.uk

Latest consumer spending figures from the Office for National Statistics (ONS) reveal UK households spent over £175.4bn on hotels and restaurants in 2023, as the holiday industry rebounded from Covid. The figures reveal a rise of almost 6% on 2022’s spend of £165.7bn.

Brits also splashed £21.8bn on UK-based tourist activities, up from £16.7bn in 2022. It wasn’t only hotels that benefitted from last year’s ‘staycation’ bug. Last year, they also spent £38.3bn on holiday accommodation, such as holiday lets. That was up 6.7% from 2022’s £35.9bn.

While these record figures eclipse even the peak pre-Covid year of 2019, and are encouraging results for Britain’s tourist trade, the sharp rise in spending is also causing some concern. “It’s really great to see Britain’s hard- pressed hotel and tourism industries bounce back from the horrific impact of Covid,” says Lily Smith, a travel expert from the specialist accommodation finder UniversityRooms.

“The amount Brits spent on UK hotels and restaurants plummeted from a height of £144bn in pre-Covid 2019 to £88bn in 2020 – a collapse of nearly 40% – so damaging was the impact of the virus. “Similarly, spending on other accommodation fell from £31.9bn in 2019 to £15.4bn in 2020 as Covid took a grip.”

Looking at these ONS figures, it’s little wonder that many Brits, who want to enjoy seeing new parts of their own country, are now thinking twice. Some Brits clearly feel overseas holidays already represent better value than holidaying in the UK. “We spent £77.9bn on foreign holidays last year, another new record and up significantly from £66.8bn in 2022,” says Lily.

“Clearly, Brits on a budget need to think beyond traditional hotels and holiday accommodation to visit some of our most popular holiday spots. That’s why an increasing number of us are planning to stay in vacant university rooms for our next holiday. “That’s a clever call, as many universities offer rooms that are great value, centrally located and are still readily available to book for the peak summer season.

Best of all, you can stay in them even if you are not a student. Some universities are a destination in their own right. It’s possible to stay in rooms in historic locations such as Oriel and Magdalen colleges in Oxford. Similarly, you can have rooms dating back centuries in Corpus Christi or have breakfast or brunch in the dramatic Gothic dining Hall at Kings in Cambridge. A night’s stay in Magdalen college can cost as little as £55, dependent on date.

LONDON MEET IS JUST CAPITAL

DEVON MP Kevin Foster was invited by Beverley Holidays to the recent British Holiday & Home Parks Association annual conference.

Devon MP Kevin Foster was invited by Beverley Holidays to the recent British Holiday & Home Parks Association annual conference. Torbay MP Kevin Foster was the guest of Paignton’s Beverley Holidays at February’s annual conference of the British Holiday & Home Parks Association.

Held at the QEII Conference Centre in Westminster, just a short distance from Parliament, the event was attended by representatives from many of Britain’s 3000-plus holiday parks. The MP was welcomed to the conference by Beverley directors Claire Flower, Nicola Furneaux and Gary Furneaux whose family business last year marked its 65th anniversary.

Started originally by Claire and Nicola’s grandparents in the 1950s, Beverley Holidays is today one of Devon’s most thriving park enterprises providing over 50,000 bed nights each year. It employs up to 180 people in the main holiday season, and maintains 70 full-time posts all year round with training opportunities for those seeking a career in tourism and hospitality.

Kevin Foster heard at the conference how the park was currently investing in new top-end accommodation and guest facilities for visiting families and holiday home buyers in 2024: “For 65 years, Beverley Holidays has been making magical holiday memories for those who visit our beautiful bay at the heart of the English Riviera,” he said. “For Torbay, family fun is a serious business, with thousands of local jobs and many businesses supported by our holiday parks.

“They make our bay what it is, and it was great to join the team from Beverley Holidays at the conference to reflect on how national policy can further support them,” added Kevin Foster. Claire Flower told the MP that Beverley was proud to be able to play a major role in the tourism economy of East Devon, and that its visitors supported many other local businesses.

The conference, she said, had coincided with the publication of a new independent study which examined the economic impact of holiday parks in the UK. It found that parks generate £12.2bn in visitor expenditure each year in the UK and provide over 226,000 FTE jobs whilst representing 5% of the GDP of all UK tourism.

EXPANSION GETS THE GO AHEAD

The multi-million expansion of a south Pembrokeshire holiday park, that will create dozens of new jobs and provide a welcome boost for regional tourism and leisure, has been given the green light by Pembrokeshire County Council. The proposed development at the Heritage Park, Stepaside, will be delivered by Heritage Leisure Development (Wales) Ltd.

It will result in the provision of 48 new, high-quality holiday lodges, along with an equestrian centre, five-star leisure spa, café, and cycle hire facility. The £6 million project will expand the local tourism offer while also breathing new life into a former pub, craft village and animal farm that have been abandoned and vacant for a number of years.

Heritage Park sits within a popular tourism location, attracting high levels visitors due to its close proximity to the seaside resort of Tenby as well as other local attractions and towns, including Saundersfoot. According to the Welsh Government, Pembrokeshire is ranked as the fifth overall most visited local authority in Wales, with millions of people coming to the region from within the UK and overseas annually.

The proposed development will provide a significant boost to the local economy in this area. An economic impact assessment estimates that people staying at the site are expected to spend significantly within the area, and together with Park spending, there will be an extra nearly £1 million additional expenditure in the local economy each year. Jobs will also be created during construction phase of the development, which is now expected to start next year.

These will be in addition to a number of full-time and part-time jobs that will be created once the park and the other the associated leisure facilities fully open for business. Working on behalf of the owner and operator, Helen Ashby-Ridgway, planning director at the Cardiff office of planning and development consultancy Lichfields, said Heritage Park is well-deserving of its 5* Visit Wales award.

Karl Watson, owner of Heritage Leisure Development, added: “We’re clearly delighted to have secured approval, which marks the next phase in ambitious proposals to provide top quality hospitality and leisure facilities in south Pembrokeshire for holiday- makers and visitors. This project will also breathe new life into a location that’s ready to be transformed, signalling a new chapter for the local area and creating opportunities and jobs for local people.”

SMART MOVE FOR WELSH PARK

THREE CLIFFS’ TWO CAPELLE 2HCX and Capella 2HCX Lifted comfortably deliver up to 80 miles with their 210AH batteries.

When Three Cliffs Bay needed new utility vehicles to maintain the five-star standard at its holiday park in Gower, Wales, it chose STAR EV. In the move it upgraded to lithium power from petrol and that is always a smart move. From full charge to discharge, STAR smart lithium batteries deliver higher peak power for improved performance all round.

It delivers full power for longer drive distance with no sacrifice in power. Maintenance-free STAR Smart Lithium batteries take a charge, hold a charge, and recharge over 2,000 times. With an extremely low self-discharge rate, the batteries provide maintenance free peace of mind, while Android and iPhone Smart Lithium app monitors battery usage, voltage and temperature, so STAR smart batteries are ready to go when the day’s work starts.

There need be no anxiety when it comes to range. Three Cliffs opted for two Capella 2HCX vehicles, which comfortably deliver up to 80 miles with their 210AH battery and a Capella 2HCX Lifted which offers similar features but with great off road capability and higher ground clearance.

Tom Beynon, owner of Three Cliffs Bay, confirms the point: “These machines have proved to us very quickly that they can take on all the tasks we need them to without any difference in productivity to their petrol counterparts and without disturbance. “We use them for rubbish collection and recycling. The big, strong cargo area at the back of the Lifted and the fact that we can add a trailer means it’s become part of our gardening arsenal too.”

Reesink
Tel. 01480 226800
www.reesink-evehicles.co.uk

THE CAPELLA 2HCX Lifted offers great off-road capability and higher ground clearance.

TOP OF CLASS FOR HOLIDAY MASCOT

PARK HOLIDAYS UK mascot Loopy spread the word about the importance of recycling on a visit to an East Sussex primary school.

Pupils at an East Sussex primary school are learning that recycling with the help of hanks to Park Holidays UK mascot, Loopy. The major holiday parks group has teamed up with Robsack Wood Primary Academy in St Leonards on Sea to help youngsters understand the importance of reducing waste.

Children who come top of the class by showing a commitment to recycling are being presented with a cuddly Loopy rabbit, the eco-friendly mascot of Park Holidays UK. The toys were donated to the school by the company which has its head office in nearby Bexhill-on-Sea from where it operates 40-plus holiday parks throughout the UK.

The donation was the brainchild of Louise Evans who works as a holiday sales support manager at the group, and whose two children attend the 420-pupils school. Louise is also co-chair of the academy’s board of governors, and said she knew how much importance the school attaches to raising environmental awareness.

She persuaded her bosses to make a gift of the 75 rabbits to Robsack Wood and spoke to pupils in two school assemblies about how essential recycling was to the future of our planet.

PIONEERING GREEN HOLIDAYS

SUSAN AND DEREK Dickson (centre) were given two top spots by judges at the Cumbria Business Awards

The husband-and-wife team behind a popular Windermere holiday park say that they were left reeling after learning that they had scooped two top awards in one swoop. Susan and Derek Dickson of Park Cliffe heard the couple’s five-star park near the shores of Windermere had taken first place in the Best Family Business of the Year category.

Susan and Derek were then invited back to the stage again and told that Park Cliffe had triumphed in the Green/Ethical Business of the Year category, beating hundreds of other eligible enterprises to the title. “We were rather knocked for six when we realised that we would be taking two trophies home!” said Susan who, with Derek, has owned the park for just over 15 years.

“Our daughter Abi and son Jack play an important part in the running of Park Cliffe, and the family business award is a credit to how much they make this a real team effort. “Abi and Jack also share our love for the natural world, and our concern to make the holidays we offer as green and environmentally friendly as possible.”

Set in 25 acres of countryside above the shores of Windermere, Park Cliffe provides holiday homes to rent and own, glamping facilities, and pitches for tents, touring caravans and motorhomes. Last year, Susan and Derek welcomed local MP Tim Farron to officially open a major new green energy project undertaken at Park Cliffe by the couple.

Representing a £200,000 investment, it features over 200 high-efficiency solar panels which will save 21 tonnes of carbon from entering the atmosphere each year. The installation, known as a solar array, is capable of generating around 100Kw of power, and is designed to produce electricity even on the most overcast of days. More initiatives to reduce the park’s carbon footprint and to protect its indigenous wildlife and native plants are planned for 2024, said Susan.

VALUE-ADDED PRICES ON OFFER

FAMILIES CAN ENJOY a weekend camping break at Drayton Manor Club Site from £39 a night.

The Camping and Caravanning Club has launched offers on touring pitches, lowering prices at more than 60 of its Club Sites across the UK. As pressure on household finances continues, the Club remains committed to providing great value campsites with quality facilities in amazing locations.

Discounts can be enjoyed on stays between April and September, with seven Club Sites included in the ‘Ultimate10’ offer, where campers save 10% on stays all year round. With camping proven to make people happier and healthier*, the Club hopes even more campers will reap the benefits of the incredible outdoors this year.

There are eight offers in total, including 35% off stays at 14 Club Sites in July and August. Families can enjoy a weekend camping break at Drayton Manor Club Site, in the grounds of the Staffordshire theme park, from £39 a night, based on two adults and two children on a grass with electric pitch.

THINKING OUTSIDE THE BOOT

CAR BOOT SALES have proved so popular for Suffolk’s Stonham Barns Park that they will now take place on two days weekly.

The traditional car boot season is about to launch and can offer steady extra revenue for appropriate sites as well as increased footfall for on-site attractions and catering. Traditional car boot sales are about to restart at Stonham Barns Park – one of Suffolk’s premier leisure, retail and holiday destination in Suffolk – and due to their popularity, they will not only take place on Sundays but on Thursdays too!

While weather dependent, they are the perfect place to sell any unwanted possessions and buy a bargain or two at the same time. The Sunday event is boosted throughout the spring, summer and autumn seasons by the shows and events held at the venue’s Mid-Suffolk Showground but, is one of Suffolk’s most popular Sunday Car Boots. The event is outdoors where sellers can just turn up and sell on the day.

Covered stalls are available enabling sellers to guarantee a main field position and these can be pre-booked to avoid having to bring tables to sell from. Says organiser Simon Tilley: “The atmosphere of the sale is fabulous, and the event is extremely popular with the local community and visitors to the campsite, holiday park and retail and leisure village.’ He continues:

“We have built an amazing following at Stonham Barns Car Boot and decided to offer an additional day for sellers and buyers. “We pride ourselves on the organisation of the event and the public love that it is offers sellers a stress-free day - without having to put up with buyers climbing into cars. It’s the perfect place for new car booters to bring their goods to sell. The Car Boot attracts absolutely everything imaginable from antiques to children’s toys. It’s a real weekend go-to.’

TOURISM TRENDS UNDER MICROSCOPE

WELCOMING TOURISM minister Richard Lochhead (third from left) to the conference were BH&HPA (Scotland) director Keith Campbell, BH&HPA Scottish policy director Sarah Allanson, and director general of BH&HPA Debbie Walker

Delegates from holiday parks across Scotland gathered in Edinburgh this winter for their annual national conference. Held at Our Dynamic Earth, the event brought together senior figures from many of Scotland’s near 200 parks providing camping, caravan, luxury lodge and glamping holidays. Members of the British Holiday & Home Parks Association (Scotland), and guests heard from a line-up of guest speakers including Scotland’s Tourism Minister Richard Lochhead.

Welcomed to the conference by association Directors Keith Campbell and John Kirkaldy, the Minister said that parks were doing much to minimise their environmental impact: “Sustainability is at the heart of the Scottish Government’s tourism strategy, and I welcome the steps the holiday parks industry is taking to champion green getaways in order to help achieve our net zero ambitions.

“This year I have visited several parks to see how they work within their communities, and with other local businesses, to provide the best possible visitor experience. “These businesses – and the visitors to campsites, caravan and holiday parks - make a valuable contribution to our national and local economies,” said Mr Lochhead.

Earlier in autumn, Mr Lochhead visited Findhorn Bay Holiday Park on the Moray Firth where electricity is generated by wind turbines, supported by the grid using a green energy tariff. The minister, who was a guest of BH&HPA, made his own contribution to a greener future by planting a commemorative tree to mark what the park described its new series of eco-adventures.

GUEST SPEAKERS
The conference also heard from other guest speakers on a range of different topics impacting on park businesses, many of which in Scotland are long-established family enterprises. Subjects addressed included how parks can best formulate and implement a green energy strategy, and what holiday home manufacturers are doing to make their products more sustainable.

Tourism trends were also put under the microscope, along with an examination of how parks could continue to meet the ever-rising quality expectations of holiday park guests. Running parallel to the conference at Our Dynamic Earth was an exhibition featuring suppliers of goods and services to Scottish holiday parks.

Keith Campbell, owner of Highland Holidays with three parks in Tyndrum, Oban and Ben Nevis, said that in 2023 holiday parks had remained as popular as ever with families and couples. But he added that the industry was by no means complacent, and that parks continued to invest heavily is their businesses to ensure they provided world-class standards of hospitality.

An economic survey produced four years ago and currently being updated found that BH&HPA member- parks in Scotland are part of a sector generating £772 million of annual spending in mainly rural areas, and that the industry also helps sustain over 14,300 full-time jobs.

SCOTS EMBRACE ‘SLOWCATIONS’

SCOTTISH CARAVAN, Motorhome and Holiday Home Show visitors could choose from a selection of almost 200 vehicles and over 30 different travel brands.

The Scottish Caravan, Motorhome and Holiday Home Show returned this February at the SEC, Glasgow, to help Scots embrace ‘slowcations’, the hottest travel trend for 2024. With a selection of almost 200 vehicles and over 30 different travel brands to select from, visitors to this year’s show could pick their chosen mode of transport, equipment and all the trimmings for their next getaway.

With searches for ‘slow life’ up 60% on Pinterest, experts have touted ‘slowcations’ as the next craze for people looking to take a load off. According to a new Pinterest trend report, booking flights to exotic countries and packed-full itineraries of sight-seeing are dropping in popularity, with people opting for more laid-back breaks closer to home.

Jillyanne Glen, Scottish Caravan, Motorhome and Holiday Home Show, said: “People are using their time away differently now – it’s not just about sun, it’s about flexibility, adventure, wellness and doing exactly what suits them and when. “What’s more, we’re seeing people pull away from relying on flights to get them where they want to be and are taking things into their own hands, opting for alternative modes of transport, as well as holiday homes and camping sites across Scotland’s beautiful landscape.

“The show was back this year for its 37th year, once again giving people who are looking for more versatility in their travel an amazing range of top quality products to explore. Our exhibitors are experts in their field, and are always super knowledgeable and helpful, ready to advise new and returning visitors.”

Returning for this year were long standing exhibitors include BC Motorhomes, Argyll Holidays a regular exhibitor who will be showcasing what they have in store for 2024 as well as Willerby, another show regular and leading caravan and campervan manufacturer.

New exhibitors included Barefoot Caravans, a unique new curved caravan design that’s as chic as it is practical; Motorhome World, for those looking for a second hand motorhome to start their new adventure; Bradcot Awnings who is expert at providing awnings for caravans giving extra comfort for those all important trips; and Woodside Luxury Lodges, stunning holiday homes just outside St Andrews looking over the Eden Estuary.

SHOWSTOPPERS

More than 11,000 visitors flock to NEC for the recent business show...

THE EVENT OFFERS a unique opportunity to see, touch and feel many product investment opportunities.

Inspiration was plentiful at the quartet of rural shows held in November at the NEC, run by Agriconnect, owned by Arc. Farm Business Innovation, Family Attraction Expo, Leisure Food and Beverage and Holiday Park and Resort Innovation were run concurrently, providing a plethora of exciting new ideas along with appropriate support for rural business owners.

Across the two days, exhibitors commented on the quality of audience the show draws, with many remarking on the value of leads gleaned. This paves the way for the shows’ rebrand for 2024, which sees the four events merge under one single name - Land, Leisure and Tourism Show.

There will be six distinct zones to the show next year, including Farm Business Diversification, to cater for the wide range of exhibitors the event draws. With an evident appetite by the majority of the visitors for alternative land use and diversification, this demand will be further met in the shows’ new format, with more emphasis put on this audience.

THE ROLEC TEAM were out in force at the holiday industry’s biggest event.

HEALTHY APPETITE
This year’s show saw over 11,000 visitors through the doors, with two thirds of attendees decision makers within their businesses, providing a very valuable audience. With pressures within the agricultural sector, over three-quarters of visitors were looking to diversify or expand within the next 12 months.

Now in his eighth year as an exhibitor, Chris Otty, regional sales director at Cottages.com expressed his support of the event. He said: “There is no other show with such a great array of products, and I think it gets bigger every year as well as continuously improving. “The NEC is a great location for the show as it’s such a central location and we have met with people from all over the country, including several Scottish visitors,” he added.

Verity Hyland, Event Director, Agriconnect said: “It was great to see so many business owners at the shows looking for ideas on how to take their businesses forward. “We are already planning next year’s event, under its new brand and name – Land, Leisure and Tourism.

Here, the four shows will merge to become one event, divided into zones, including Farm Business Diversification and Outdoor Pursuits, to reflect the wide range of areas of interest visitors already enjoy.” Next year’s shows will come together under a single brand - Land, Leisure and Tourism Show. There will be six distinct zones to the show to cater for the wide range of exhibitors at the show.

The six zones are:
• Farm Business Diversification
• Family Attractions and Entertainment
• Holiday Parks, Resorts and Events
• Great Tastes of the Country
• Leisure Food and Beverage
With more than 400 exhibitors anticipated supported by 50 seminar sessions attendance is expected to exceed 11,500 for this free event.

PAUL AND STEVE had plenty of ideas for visitors to the Pathfinder Homes stand.

BREAKING BARRIERS
Breaking barriers between industries, this event fosters collaboration and cross-pollination of ideas to create a vibrant space where professionals redefine tomorrow. Join us for interactive exhibits, workshops, and keynote presentations, all aimed at shaping a more sustainable and inclusive future for these interconnected industries.

As holiday parks continue to keep up with the latest market trends, new products and services, the Holiday Parks, Resorts and Events zone (formerly Holiday Park and Resort Innovation) provides a dedicated area to explore the latest innovations. From new attraction features to business support, holiday park and resort owners visit this zone to find new products and ideas so they can add value to their venues and enhance customer experience on-site.

Whether you’re a holiday park owner, resort manager, event organiser, related service provider, or new to the industry, participating in this zone can open doors to potential business development opportunities. From discovering new products and services to exploring investment prospects, the trade show provides a dynamic platform to explore and capitalise on various avenues for business growth within the leisure and tourism sector.

The Holiday Parks, Resorts and Events zone aims to provide an excellent platform for networking with professionals and experts from the holiday park, resort, and event management industries. Whether you’re seeking partnerships, suppliers, or simply looking to expand your professional network, the trade show offers a conducive environment to meet and connect with like-minded individuals and businesses.

Attending this zone at the trade show allows you to gain valuable insights into the latest trends, innovations, and best practices within the holiday park, resort, and event sectors. From emerging technologies to evolving consumer preferences, staying informed about industry trends can help you stay ahead of the curve and make informed decisions for your business.

Book a day out to visit the 2024 Land, Leisure and Tourism Show which will be staged at the NEC on Wednesday 6 and Thursday 7 November 2024.

Visit the website to find out more: www.LLTShow.com

CUSTOMER SERVICE CHAMPIONS CROWNED

Leisuredays wins prestigious national recognition...

LEISUREDAYS’ TEAM of 115 people look after the insurance needs of more than 110,000 caravan and motorhome owners

Static caravan and holiday lodge insurance specialists, Leisuredays, are celebrating after winning a top award for their high levels of customer service. The Yorkshire-based company was crowned Customer Service Champion at the 2023 Insurance Choice Awards.

The awards are an annual campaign to find the most trusted insurance firms and this year more than 92,000 data points were received from customer reviews on the Smart Money People website to help them find the winners. Jacqueline Dewey, CEO of Smart Money People, said Leisuredays received high levels of praise from its customers.

“Your customers should be the heart of your business and Leisuredays has proven this to be of utmost importance in its work,” she said. “Our reviews show customers complimenting the friendly and efficient staff, with many claiming that the Leisuredays team has gone above and beyond to solve their queries and concerns. “This kind of reassurance and confidence in a provider is a key part of policyholder satisfaction, and Leisuredays really has mastered its customer service.

Congratulations Leisuredays on this well-deserved win, keep up the great work.” Leisuredays is part of Caravan Guard, an insurance intermediary based in Halifax, West Yorkshire. Its team of 115 positive people look after the insurance needs of more than 110,000 caravan and motorhome owners and are tasked to deliver outstanding customer experiences every day.

Managing Director, Ryan Wilby, said he was over the moon the company had been recognised in the industry for delivering great customer service. “We’re passionate about delivering brilliant customer experiences, so for our customers to vote for us in their thousands and give feedback about our excellent service and how we’ve left them feeling impressed is a fantastic accolade,” Ryan said.

“We were extremely proud to beat off some fierce competition and win this top-level award that many insurance providers want to win. Our staff have a big reason to celebrate and a massive thank you to all our customers who took the time to vote for us – we couldn’t have done it without you!”

Leisuredays was also shortlisted for Best Caravan Cover Provider for their specialist caravan insurance cover and its sister brand Caravan Guard won Best Motorhome Insurance Provider. It is rated 4.95 out of 5 by customers on the Smart Money People website. To find out more about how your park can earn extra insurance commission by introducing customers to our team of service champions, email development@leisuredays.co.uk or visit. www.leisuredays.co.uk/operators please call 01422 396772.

LEISUREDAYS IS RATED 4.95 out of 5 by customers on the Smart Money People website

DON’T SLIP UP!

Freezing temperatures trigger increased claims...

Compass, the insurance specialist, has issued warnings to static caravan owners to prepare early for freezing conditions this winter. With a 115% increase in claims for freezing pipes and escape of water year on year, almost 80% of December 2022’s claims were as a result of extreme cold weather.

Static caravan and lodge owners must prepare their holiday homes for winter as per the terms of their policy or risk claims being rejected, according to Compass. The company saw a 115% increase in total claims caused by cold weather in 2022 compared to 2021. Almost 80% of total claims in December 2022 were due to damage caused by plunging temperatures, as the UK was gripped by the coldest start to meteorological winter since 2010.

During December 2022 alone, claims increased by 66% year-on-year compared to the same month the year before. Long-range weather experts are already predicting that another cold snap is on the way this winter, with a higher risk of snowfall caused by the El Niño weather phenomenon.

This typically brings colder, drier weather to northern Europe due to the jet stream shifting course. With the UK’s weather becoming increasingly unpredictable, Compass is warning static caravan and lodge owners to ensure their unit is winter-ready to mitigate the risk of damage and to allow for claims to be processed quickly if the worst should still happen, despite all precautionary measures being followed.

WATER ESCAPE
With escape of water being the main cause of damage following freezing weather conditions, static caravan and lodge owners need to ensure that they complete a full drain down of their unit prior to leaving it unattended during winter. While owners may assume that this responsibility falls to the park, performing a drain down is a condition within most insurance policies, making the owner and not the park, liable for any damage that occurs.

Karen Stacey, Managing Director of Compass explains: “Turning off the water and opening the stopcock valves is not sufficient, and does not constitute a full drain down, as the shower mixer valve, taps, and some components in the water heater are still exposed to risk if temperatures drop.” As well as turning off the water supply and opening stopcock valves, there are several other important steps in the process of draining down, including:

• Turning on the heating.
• Opening the caravan’s external taps, usually located underneath the structure.
• Turning on all taps, flushing toilets, and running the shower, as well as removing the shower head and connecting pipe to remove as much water from the plumbing system as possible.
• Removing any remaining water by blowing compressed air through the pipes.
• Using non-toxic anti-freeze where standing water may remain, such as in toilets and down plug holes.
• Securing all windows, skylights, and doors to prevent cold air from entering the unit. Checking any external plumbing and insulating any exposed pipes from the cold.

ALMOST 80% of December 2022’s claims were as a result of extreme cold weather, report Compass.

Stacey continued: “A lot of parks provide a drain down service, and owners should take advantage of this. However, it’s important not to leave this too late, as parks may have hundreds of units to complete, and weather conditions can change very quickly, as we have seen this October.

“If a park does not offer this service, and the owner does not feel confident doing the drain down themselves, they can hire a professional to do this for them. Even units with an automatic drain down system installed may not be covered in the event of a loss, as all precautionary measures need to be taken into account.

“With claims relating to damage caused by frozen pipes and escape of water ranging from a few hundred pounds to a total loss, we urge caravan and lodge owners to take the necessary action to protect their holiday home during the winter months as soon as possible.”

STORM HENK
With more wet weather forecast, and reports of flooding in areas which have previously been unaffected, there have been a number of holiday parks impacted across the UK, Compass warns. Karen adds: “The first storm of 2024, Storm Henk, has caused significant flood damage to holiday caravans across the UK.

“Our stats show that storm and flood damage make up 32% of insurance claims, and in one such instance, an entire static caravan was destroyed during a storm, resulting in a £148,590 claim. “In flood-prone areas, holiday home owners may need to check that their policy does not have flood-related restrictions or requirements, such as fitting a floatation device.

While floods cannot be predicted or prevented entirely, having a comprehensive insurance policy in place can help avoid being left out of pocket should the worst happen”.
For more information on specialist caravan and leisure insurance, visit www.compassparks.co.uk

Compass Insurance
0344 274 0276
www.compassparks.co.uk

SIGNIFICANT DEPARTURE

PAULA SKELTON, left, has handed over Pinelog sales responsibilities to the safe hands of Judy Barwell.

Paula Skelton, associate director of Pinelog, has retired from a 36-year career with the luxury timber lodge manufacturer. Paula joined Pinelog Limited in 1987, taking up the sales reins at the company which was then based in Bakewell, Derbyshire, before it relocated to Chesterfield in 2023.

Pinelog is the original pioneer in the timber lodge industry, taking them from simple structures more than 40 years ago to the bespoke, luxury living accommodation that can now be found on many of the UK’s top holiday parks. During her time with Pinelog, Paula has witnessed not only significant changes at Pinelog but also within the industry.

HOLIDAY MARKET
“The holiday market has driven up people’s expectations of a timber lodge. They want a home from home so rightly expect more, and that’s something Pinelog has been easily able to adapt to because of the bespoke nature of our products. That’s what has kept the job so interesting over the years,” she explained.

“A Pinelog lodge has always been a quality product that is both manufactured and sold with care. I have loved my time at Pinelog and will miss the people in particular,” Paula added. Throughout her career, Paula has held the hands of hundreds of customers, whether holiday parks or individuals, guiding them through the design and sales process.

“There is nothing nicer than a satisfied and happy customer. Every lodge purchased is an investment, whether that’s financial, lifestyle or both, so it gave me a real kick when customers called me to tell me how delighted they were with their lodge,” added Paula.

Nick Grayson, Executive Chairman of Pinelog Limited, wished Paula well in her retirement saying: “Paula has dedicated her working life to Pinelog, and her excellent work can be seen on the many parks that we are fortunate enough to supply to. She has been a most valued colleague, so her warm presence will be missed by our team that have had the pleasure to work alongside and learn from her over the years.”

LONG CAREER
In such a long and distinguished career, Paula does admit to a hiccup that has gone down in Pinelog history. “Early on in my career I took an order for six lodges which, when they were delivered, turned out to be the mirror image of what the customer wanted.

“They were returned to the factory to be resold and the correct lodges were manufactured and delivered. Despite being more than 30 years ago, it’s still a head-in-hands moment for me and I didn’t sleep for weeks - but I can ‘almost’ laugh about now with the team.” And it’s the Pinelog team that Paula will really miss.

“The Pinelog team have been my second family for nearly 40 years, and I shall really miss the camaraderie, but I am looking forward to having the time to devote to interests outside my workplace,” she said. Expect to see Paula on the dance floor in retirement, as she hopes to now have the time to rediscover her love for salsa and modern jive.

She also plans to spend more time with her family in the USA and to keep her mind active by signing up for various courses offered by U3A. Paula leaves Pinelog’s sales responsibilities in safe hands. Judy Barwell was appointed as Sales Account Manager in April last year and has been working closely with Paula to ensure a seamless handover.

If you are a holiday park operator or own land and are looking to invest in in the private holiday let marketplace, Pinelog can help. Speak to Judy today to find out more about quality, sustainable timber lodges, designed and manufactured in the UK.

Pinelog
Tel. 01246 942842
www.pinelog.co.uk

BE PREPARED

Secure your action plan for flooding risks...

FLOODING IS A SIGNIFICANT risk to holiday park businesses and organisations.

Unpredictable and extreme weather conditions are having a profound effect on businesses in the holiday sector. It is vital you are prepared in the event of a disaster. Flooding is a significant risk to businesses and organisations.

A relatively small depth of flooding can cause exceptionally high losses, with a depth of flooding of around 30cm likely to cause significant/total loss. Traditionally transferring the risk has been the easiest option but insurers are increasingly cautious around flood risks due to significant losses in recent years.

Insurers also have significant concerns around climate change and the impact this may have on flood losses with greater and more regular extreme weather events being experienced. If you’re unable to get flood cover at a reasonable cost, how else can you protect your park? PIB Insurance Brokers highlights four simple steps to assess and manage flood risk:

UNPREDICTABLE AND EXTREME weather conditions are having a profound effect on businesses.

STEP 1
IDENTIFY THE RISK
There are three types of flooding which are considered as having the potential to cause significant disruption in the UK. These are coastal, rivers and streams, and surface water.

GOV.UK provides services to tell you the flood risk of an area: www.check-long-term-flood-risk.service.gov.uk/risk  www. flood-map-for-planning.service.gov.uk/ The information can be limited but provides an overview of the flood risk.

STEP 2
ASSESS THE RISK AND IMPACT
Where a risk is identified, it is important to understand the extent of the risk and how this might impact on the business. A specialist risk advisor can assist in a number of ways.

There are various levels of attention depending upon the nature of the risk from a simple desktop review providing greater insight to the depths of flooding etc than is provided by the government backed services through a full site survey to a full hydrologists report.

When considering the impact it is important not just to consider the potential for material losses but also the associated interruption to the business and the financial impact which may occur.

STEP 3
CONSIDER RISK TREATMENT OPTIONS
There are various ways to look at flood risk management, this can be site level providing full protection to the site or protection of key assets such as building raised plinths for the location of mobile holiday homes and ensuring site level resources such as electrical and gas/LPG supplies are located above flood risk areas and connections etc are water resistant. A permanent protection will be more likely to be effective than a measure which requires a human response.

STEP 4
PLAN TO MITIGATE LOSS
A good business continuity plan will consider how the potential for the risk occurring is monitored such as receiving alerts from the environment agency and then deciding upon when the emergency.

David Plowman, Head of Property Risk Engineering at PIB Insurance Brokers advises: “Whilst movement of holiday homes is not practical in the event of flood warnings it can be ensured that future homes and replacement homes are built in consideration of the flood risk.

He continues: “There are core service areas within holiday parks, mitigating measures should be focused on these areas as loss of these can significantly impact sales and income dependent upon the business model of the holiday park. “Floods are likely to occur outside of core opening times and the implementation of demountable flood defences could be considered to buildings not in use outside of core season,” David adds.

PIB Insurance
Tel. 0330 058 9863
E. David.Moffat@pib-insurance.com
www.pib-insurance.com

GOLDEN OPPORTUNITIES

Verdant Leisure offers an award-winning holiday formula...

VERDANT LEISURE expanded in 2002 with two parks in Devon - Golden Coast Leisure Park and Cleavewood Leisure Park, pictured

Creating the perfect environment for customers to relax, enjoy and experience is an award-winning formula for leading holiday park operator Verdant Leisure. Since its foundation in 2010, Verdant Leisure has gone from strength to strength, and now boasts 13 parks within its growing portfolio.

Offering quality self-catering holidays and holiday home ownership in stunning coastal and countryside locations across Scotland and northern England, the Verdant Leisure story began with Thurston Manor Leisure Park in East Lothian and Pease Bay Leisure Park in Berwickshire. Riverside in Northumberland and Viewfield Manor in Ayrshire soon followed in 2011.

County Durham- based Heather View and Kingfisher were acquired in 2016, Coldingham Bay, Berwickshire in 2017, Scoutscroft in Berwickshire, and Queensberry Bay in Dumfriesshire in 2018. Two parks in Perthshire – Erigmore and Ballintuim – joined the group in 2019 and 2022 respectively. Finally, in 2022, Verdant Leisure expanded further south with two Devon-based acquisitions: Golden Coast Leisure Park and Cleavewood Leisure Park.

“Golden Coast is a fantastic, family friendly park in North Devon,” says Verdant Leisure Communications Director, Stacey Hope. “As the newest addition to the Verdant Leisure family, it offers a wide range of accommodation options and a whole host of fun filled facilities. Golden Coast Leisure Park is a great addition to the Verdant Leisure portfolio.”

A WAVE SURFING SIMULATOR is just one of the activities on offer at Golden Coast Leisure Park.

ACTION-PACKED
Situated amidst picturesque countryside, just a couple of miles to the east of the award-winning golden sands of Woolacombe beach, Golden Coast Leisure Park offers guests an action-packed holiday. A huge range of family friendly activities is on offer including indoor and outdoor swimming pools with flumes, a wave surfing simulator, high ropes course, climbing wall, ten pin bowling, fishing lake, arcade, adventure golf facilities, and plenty of places to eat and drink.

For those seeking something more relaxing, the Waves Ceramic Studio is ideal for creative pottery decorating. Verdant Leisure parks offer a wide range of entertainment options. From packed programmes including kids’ clubs with their resident foxes Vinnie and Violet, to visiting acts offering everything from comedy to live singers, there really is something for everyone.

Accommodation at Golden Coast includes a wide range of apartments, houses and villas (including some with hot tubs) to suit all budgets and requirements. Modern and stylish self- the exceptional location, Cleavewood owners can also use all the facilities at Golden Coast and enjoy delicious food and drink at the historic Old Mill pub and restaurant on-park.”

WATER ZORBING at Thurston Manor Leisure Park.

HOME-OWNERS
Verdant Leisure caters to 2,000 holiday home-owners across its parks, and this is an ever-growing sector. Another new holiday home development was recently completed at Thurston Manor Leisure Park in Dunbar, Scotland. Nestled at the foot of the Lammermuir Hills, near the stunning East Lothian coastline, Thurston Manor Leisure Park is set in 176 acres of breathtaking countryside.

This beautiful holiday park is under an hour’s drive from Edinburgh, making this park a top choice for holiday makers wanting to combine a visit to the Scottish capital with the benefit of a home from home woodland retreat. Once a private estate visited by kings, Thurston Manor now offers a superb range of luxury caravan and lodge holiday accommodation, alongside fantastic facilities for all the family, on the historic site of the original 16th century castle whose scenic ruins still stand today.

The Glade development consisting of six lodge pitches and 34 caravan pitches for holiday home-owners has been built on an exclusive area of Thurston Manor, offering fabulous views and a private gated entrance. Facilities on the park include an indoor heated swimming pool, fishing lake, gym, outdoor play parks, games room, arcade, dedicated family room with seasonal entertainment, as well as Hunter’s Bar & Restaurant and Muir’s Pub.

Verdant Leisure, whose Head Office is in Lancaster, say that their mission is “To create the perfect environment for customers to relax, enjoy precious family time and experience a new lifestyle.” They also place considerable importance on creating a more environmentally aware holiday experience.

GOLDEN COAST is a fantastic, family friendly park in North Devon.

GREEN TOURISM
“We’re committed to promoting sustainable tourism and protecting and enhancing our natural environment,” explains Stacey Hope. “We have a dedicated Green Team in place across the business, and each park has its own Green Champion. All of our parks are members of the Green Tourism scheme, and we aim to make all Verdant Leisure parks more environmentally conscious and help our customers to do more whilst visiting our locations.”

As part of their Green Tourism commitment, Verdant Leisure also champions investment and improvement in local communities. The company nominates a different Charity of the Year each year, and raised over £80,000 for Blood Cancer UK in 2022. Additionally, it supports the Wildlife Trusts close to their parks (Durham, Northumberland, Scottish and Devon Wildlife Trusts) by offering holiday guests the option to donate £1 per holiday booking.

As a team that prides itself on the exceptional standards of their parks and the customer experience for all holiday guests, it’s unsurprising that Verdant Leisure’s success has been recognised by a slew of top awards, including most recently, Silver for Best Company for UK Family Holidays and Bronze for Best Company for UK Parks and Lodges Holidays in the British Travel Awards 2023.

Verdant Leisure has also won several accolades for its employee engagement. The business has been voted one of the Best Companies to work for within the entirety of the UK, in the northern region, and in the leisure and hospitality sector several times over. A superb achievement, based on ratings from their own employees. With guest – and employee – satisfaction top of the agenda, continued success seems assured.

MIND-BENDING CHALLENGES

Reporting from the Hoseasons Owners Conference & Awards...

THE ANNUAL HOSEASONS awards were presented at a glittering Gala Awards ceremony.

Hoseasons, one of the UK’s leading self-catering accommodation specialists, with more than 30,000 British destinations in coastal and countryside settings, gathered for its much-anticipated annual conference and awards event recently. From lodges and parks, to boats, cottages and apartments, the Hoseasons brand offers the widest available range of self-catering holidays in the UK accommodating 2.1 million holidaymakers and more than 170,000 pets every year and is part of Awaze - Europe’s leading managed vacation rentals and holiday resorts business.

More than 600 delegates gathered at the prestigious Celtic Manor Resort in Newport, Wales, in November and were rewarded with a packed conference programme and supportive trade exhibition. Many of the conference presenters were from the Awaze in-house team with an impressive injection of expert business and motivational speakers - all topped-off by a star appearance from comedian Tom Allen who co-hosted the Awards presentations.

Lead presenter, Daisy McAndrew, talked about the ‘mind-bending’ challenges holiday park operators had faced in the past ten years following Brexit, the pandemic, war in Ukraine, or five Prime Ministers and the cost-of-living crisis. She set the stage with Hoseason’s Simon Altham. Catherine Smith and Kris Penny gave an insightful talk on revenue management emphasising the importance of effective revenue management strategies for maximising revenue.

SPECIALLY SELECTED TRADE suppliers at the Hoseasons conference including Compass Insurance.

Andrew Goward and Luke Hansford shared key insights and industry trends that are shaping the industry’s future. Daniel Hulme (PhD), an AI and tech expert, shared mind-blowing insights into the future of AI technology before Martin Rovsing and Blake Carroll Fulford-Brown showcased innovative product designs and future technology that will enhance customer experiences. John Crosby’s presentation on Hoseasons’ marketing achievements highlighted the impactful campaigns and strategies Hoseasons have implemented.

Guest presenter, Tori James took delegates on an incredible journey of resilience and determination. Her storytelling was captivating and reminded us of the power of perseverance. Jamaine Campbell from Elite Dynamics, the Headline Sponsor, shared valuable insights on how the company’s partnership has truly elevated holiday park experiences. Adam Boulton, a renowned political broadcaster, discussed the impact of politics on the tourism industry.

His analysis shed light on the challenges and opportunities we may face. Rupa Patel, Laura Smith, and Dan Taylor provided an update on regulatory changes affecting our industry. Their work shapes the new rules to benefit our owners. The business development team discussed innovation and industry trends. They highlighted the importance of collaborating with Hoseasons for new developments.

THE BUSINESS DEVELOPMENT Panel is a popular part of the annual Hoseasons Conference programme.

Jason Fox inspired delegates with his session on resilience and overcoming challenges. He reminded us that the right mindset can conquer any obstacle before the impressive day-long programme was round-up by Hoseasons CEO, Henrik Kjellberg. Delegates included Gregg Mumford, Chief Executive of Richardsons Group that offers varied accommodation at its Hemsby Beach Holiday Park as well as holidays afloat on a fleet of over 200 boats on the Norfolk Broads.

Greg said they offer a combination of direct bookings and bookings through Hoseasons with slightly more coming through Hoseasons for the dry holidays and 60 per cent booking directly for boats. He confirmed “One of the main things you get working with Hoseasons is that you get the overall picture of the domestic tourism market including insights, such as which accommodation types are booking and how well they will yield,” Greg shared when he talked to Holiday Park SCENE magazine.

“The Conference enables everybody to come together and share your insights individually and there is always a great line up of presenters.” Hemsby Beach Holiday Park will offer close to 400 units this year following the addition of pet-friendly lodges with hot tubs. The resort also offers a popular Clubhouse, a show bar that seats 420 people, restaurant and family entertainment centre. The Hemsby team also work with Hoseason’s Go Active scheme offering climbing walls, and high ropes.

DAISY MCANDREW set the stage with Hoseason’s Simon Altham.

“One of our biggest challenges is predicting the market year on year and Hoseasons are great with statistics and advice on this,” Greg adds. “The external speakers are very good but it is equally important to hear from the Hoseasons team and I value the panel discussion they have.” Sarah and Jeremy Barber, now working alongside son-in-law Richard Broome, began diversifying their 357 acres of rolling farm land in 2016 adding just three holiday lodges and evolving up to a current stock of 16 holiday lodges with hot tubs.

“We have only booked through Hoseasons right from the start,” said Jeremy. “Although they book through Hoseasons, we like to offer the personal touch and make an effort to give each lodge plenty of space and a friendly greeting on arrival,” he continued. “We did not come to the conference at first because we did not release how much was on offer,” he said. “We have really appreciated the Hoseasons involvement and the return on holiday lodge investment has been colossal,” he added.

Love2Stay owner, Mark Debb, of Salop Leisure was an enthusiastic supporter: “The Hoseasons reach is phenomenal,” says Mark who says the stand-out resort still manages to retain its individuality while benefitting from the multi-million Hoseason reach. “We want as much return as possible to reinvest as much as feasible,” says Mark who says with raw materials increases it is now taking two and a half years to see a return on investment of a £45k lodge compared with 12 months pre-pandemic.

DELEGATES MINGLED with a host of selected trade suppliers for a complimentary exhibition.

BEST IN BRITAIN
A prestigious roll of honour at the evening awards presentations heard Henlle Hall Woodland Lodges, near Oswestry, had scooped the Best in Britain Award for the Small Park category for the second year in a row. The park was also named Best Small Lodge Escape destination in the Heart of England.

Commenting on the park’s success, Cosmo Lloyd and Keeta Thomas, Joint Owners of Henlle Hall Woodland Lodges, said: “We were really pleased to be recognised with the regional award, but being named Best in Britain for the second-year running has really blown us away! In the end it all comes down to the hard work the team puts into looking after our guests. They do a fantastic job when it comes to providing excellent holiday experiences and that’s why we have so many happy customers.”

Henlle Hall Woodland Lodges is part of Hoseasons’ Magnificent collection – encompassing six locations across the UK featuring the highest level of luxury accommodation, service and innovation. Another hat-trick winner was Selsey Holiday Park, named Best in Britain for the quality of its food by staycation specialist Hoseasons. The park also won the Customer Choice Food Award for Family Fun Destinations as well as the award for the Best Family Fun Destination in the South of England.

HOSEASONS SURPRISED party-goers as top comedian Tom Allen co-hosted the recent awards.

Andrew Sheerin, Sales & Marketing Director at Cove UK, the parent company of Seal Bay, said: “Winning three awards in one night, including one for being the Best in Britain, has really blown us away! In the end it all comes down to the hard work and dedication the team puts into looking after our guests. They do a fantastic job and that’s why we have so many happy customers.”

Speaking after presenting the awards in front of more than 600 operators, industry suppliers and members of the Hoseasons team, Luke Hansford, Senior Vice President - Supply at Hoseasons, said: “It takes something special to be named Best of Britain at these awards, particularly when you consider the quality of the competition.

PARK OWNERS SET TO SCALE 200 PEAKS

Two Lake District holiday park owners are joining forces this year in a bid to climb all 214 Wainwright fells, and to land a windfall for Cancer Research UK. David Jackson of Castlerigg Hall near Kenwick, and Daniel Holder of The Quiet Site near Ullswater, are dedicating their marathon effort to the memory of their fathers.

Both men lost their dads to cancer at a young age – David when he was 22 and Daniel when he was just 16. The pair have set themselves the target of raising £5,000 over twelve months through a Just Giving page called Fells for Our Fathers (www. justgiving.com/page/fellsforourfathers).

David and Daniel discovered their shared losses last year during a conversation following one of their outings together on the fells. Said Daniel: “We both really enjoy tackling high level trails in the Lake District, and the subject came up when we were talking over a beer after one of our climbs. “We thought it would be great if our outings were able to make a difference to the work of Cancer Research and the many ways in which they support those affected.

“Bagging all of the Wainwrights in one year appealed to us both a challenge, and we’ve been delighted at all of the donation pledges that have so far rolled in,” he said. Alfred Wainwright (1907–1991) hand wrote and illustrated a series of seven volumes describing the ascents and views from the summits of 214 Lakeland fells.

The parks owned by David and Daniel attract many guests keen to explore the Lakeland fells, and each provides a range of accommodation from camping pitches to luxury glamping. Both are long-established family businesses and have achieved a number of awards – including five-star tourist board grades – for their quality standards and care for the environment.

GOLDEN GLOW FOR PARK HOLIDAYS UK

WITH 56 PARKS across Britain, Park Holidays UK is consistently offering outstanding standards.

Major parks group Park Holidays UK has earned two top quality awards, thanks to guests who say that they consistently enjoy gold standards of service during their stays. The first accolade was the prestigious 2024 Feefo Gold Trusted Service Award which puts Park Holidays UK among a small elite of Britain’s most outstanding holiday providers.

Feefo is one of the world’s most trusted review websites, and its gold award goes only to companies which achieve exceptionally high scores from customers throughout the year. In 2023, said Feefo, almost all guests delivering their verdict on Park Holidays UK gave it a rating of 4.5 or 5 – the maximum score – based on their experiences.

Feefo also gave a special award to Park Holidays UK for delivering 10 years of consistent service excellence. Brad May, Chief Marketing Officer at Park Holidays UK – which operates 56 parks across Britain - said that all members of the staff team deserved to take a bow: “These awards are a fantastic achievement of which everyone at the company can be proud, not least because of what customers are saying in their reviews,” he said.

“Our high quality standards always earn praise from customers, but guests are just as keen to comment on the relaxed atmosphere, friendliness, and hospitality they enjoy. “Making this happen is entirely down to the enthusiasm of our loyal and hardworking teams – and many reviewers say what a great difference our staff make to their stay.

“It’s always our aim to provide guests with the best possible holiday memories, and we are delighted to be exceeding their expectations in so many different ways,” added Brad. Bookings for 2024 have got off to an extremely strong start, he reports, and ownership of holiday caravans and lodges are continuing to grow in popularity.

SCOTTISH ACQUISITION FOR PURE LEISURE

PURE LEISURE GROUP has taken over ownership of the Shin Falls Visitor Centre.

Award-winning holiday park operator, Pure Leisure Group, has announced the acquisition of Falls of Shin Visitor Centre in Lairg, Scotland, marking the first investment of this kind for the company. The Visitor Centre boasts a unique salmon viewing platform – one of the few remaining in the Highlands, a selection of woodland walks, a children’s playpark, as well as a soon to be reopened restaurant.

Located just a short distance from Pure Leisure Groups exclusive Gledfield Highland Estate, comprising 47 lodges set amongst 5,000 acres of woodland, it’s expected that holiday home owners, guests and members of the community alike will benefit from the takeover and the current renovations underway.

Commenting on the visitor centre announcement, founder of PLG, John Morphet said: “It’s potential to be a community hub is huge, as well as a go-to destination for tourists visiting the area year-round so we are confident this will provide a boost to tourism a well as supporting the local economy.

“We’re also investing in our Gledfield Highland Estate, with works in motion for a new bar, restaurant, swimming pool and leisure complex that will be accessible to the local community whom we want to support as much as possible, while also increasing staycations and holidays to this beautiful part of the world.”

WINTER BLUES FOR PONTINS CLOSURES

CAMBER SANDS WAS one of three Pontin’s resorts to close this winter. Pic. cheekylorns

Following recent closures there are now just two parks left in the Pontins brand, Pakefield Holiday Village in Lowestoft, Suffolk, and Sandbay Holiday Village in Kewstoke, Somerset. No public explanation was given by Pontins, or its owner Britannia Hotels, at the time, but employees were allegedly told via email the closure was due to a ‘decline in business’, according to multiple media reports.

No longer visible, The Sun reported a website statement that read: “It is with great sadness that we announce the closure of Pontins Southport Holiday Park. “After assessing the future viability of the park, we have come to the difficult decision to close our doors.

“Unfortunately, this means that Pontins Southport Holiday Park will be closing from Wednesday 3rd January 2024. Extracts from e-mails addressed to employees and shown to local newspapers read: “Due to business levels, Pontins Prestatyn Sands will be closing with immediate effect.

“The company have been reviewing the business levels of the park throughout the 2023 season and have concluded that continuing trading at this park in to 2024 is no longer a viable business decision. “Therefore, it is for that reason that the company have made the difficult decision to implement proposed redundancies at Prestatyn Sands.”

Some members of staff had their employment terminated with immediate effect, while others were instructed to continue working at the park until further notice. The e-mail to employees added: “The hospitality industry all suffered a dramatic downturn during COVID.

“The company continues to review the business levels for the park, and since COVID, this park has not been able to return to reasonable business levels. “Current projections are that the park will make a financial loss in the 2024 season and beyond. “The company are looking to close the holiday park to the public for the foreseeable future.”

There has been frenzied speculation on how the vast sites will be used going forward including claims, denied by the Home Office, that accommodation would be used for refugees. Britannia Hotels were approached for comment but no response was received.

UK STAYCATION TRENDS

Holiday bookers would rather staycation than go abroad in 2024, according to new research – but it’s a close call. When 1,000 UK holidaymakers were surveyed by Thermos, 52% chose staying close to home, while 48% would choose to head overseas this year. One in three said they had a staycation at some point in the last year (30%).

Only one in 10 (10%) said they felt a staycation wasn’t as much of a break as a holiday abroad. When asked about preferred destinations for a UK getaway, 11 per cent said they kept theirs secret from wider acquaintances, as they feared them becoming too touristy. One in five (22%) said they actively avoided tourist hot spots because they were too busy.

BEST THINGS ABOUT A STAYCATION:
1. Saves travel time – 45%
2. Supports local businesses – 39%
3. There are still lots of places I haven’t explored and want to – 38%
4. Better for the environment – 36%
5. Saves money – 33%
6. No issue with language – 30%
7. Less stressful – 30%
8. No restrictions on luggage – 25%
9. Know I will like the food – 22%
10. I can take my pets - 20%

THE TOP 10 UK STAYCATION DESTINATIONS:
1. East of England - incl. Norfolk and Cambridgeshire
2. South West England - incl. Cornwall, Devon and the Cotswolds
3. North West - incl. the Lake District
4. East Midlands - incl. Derbyshire and the Peak District
5. North East - incl. Northumberland
6. South East - incl. Oxfordshire, Kent and the Isle of Wight
7. Greater London
8. Yorkshire
9. Scotland
10.Wales

Other reasons quoted were it makes it easier to take family and friends for a group holiday (19%), and enjoying the weather more (12%). The Staycation report also revealed that generally holiday makers will be heading South – with 31% saying that would be their preferred option, whilst 19% would head North.

James Sheldon, Trading Manager at Thermos, said: “Obviously the pandemic necessitated a change in travel habits, and no one was quite sure how that would impact things longer term. It seems the trend for holidaying closer to home is going to continue into 2024, for reasons of ease, cost, the environment and the fact we’re lucky enough to have so many wonderful places in easy reach.

“Twenty per cent of respondents said they preferred a self-catering holiday, so they can choose what and when they eat. In Thermos’ 120-year history we’ve accompanied many families on a Great British getaway, and we are delighted that tradition continues. A flask of tea and fish and chips on the beach remains one of life’s great pleasures!”