SMART INSURANCE

SMART INSURANCE

Is your park tired of doing the admin for insuring customers’ caravans and lodges? Why not take a step back from insurance and focus on your core business? Let Leisuredays do it all.
With over 70 skilled Advisers, we’ll look after your customer’s insurance needs 7 days a week. Plus our secure website allows customers to quote, buy, and renew their policies online.
We’ll maximise customer take up to deliver healthy insurance profits for you!

Leisuredays Insurance
01422 396 693
leisuredays.co.uk/smartway

INSURANCE TEAM AWARD RECOGNITION

Leisuredays and its underwriter RSA were delighted to be finalists at the British Insurance Awards on July 3rd at the Royal Albert Hall London.

The insurance specialist was shortlisted under the category of Risk and Resilience for its work to help holiday parks protect themselves against flood and storm events, ultimately making sure that the customers on those parks could continue to obtain full cover for their caravans and lodges at an affordable premium.

Over the years Leisuredays, RSA and a dedicated flood consultant have been involved in the planning of many flood and storm measures on holiday parks. Due to the nature of holiday parks many are located by the sea, rivers, lakes and lochs.

The flood mitigation measures have ranged from bunds to stop flood waters entering parks, raised bases or even specially designed shutters to protect caravans facing onto sea waters getting damaged by tidal surges.

On attending the glitzy awards bash Chris Nettleton, Director of Leisuredays commented, “We unfortunately didn’t win the award but were up against some of the UK’s largest insurance companies so it’s massive just to be recognised.

Without our help, customers on several caravan parks would likely have been left with no insurance cover for flooding or storm damage, and that could have threatened the future viability of those park businesses.”

To find out more about working with Leisuredays or for more information about their specialist insurance to protect your customers’ holiday caravans email their team at development@leisuredays.co.uk or visit www.leisuredays.co.uk/operators

RETURN ON INVESTMENT

RETURN ON INVESTMENT

All aboard for the Brean Leisure development journey...

MAJOR INVESTMENTS include the on-site Brean Country Club.

Regularly attracting over 500,000 visitors annually, Brean Leisure is a 200-acre resort that is reaping. Over the last 10 years over £15 million has been invested to improve the holiday experience of guests at both Brean Leisure Park and its sister sites. The group has a cluster of four parks at its Somerset base, Holiday Resort Unity, Golden Sands, Brean Country Club and Brightholme.

The combined offering boasts 165 hire fleet caravans and lodges, 750 private holiday home owners and a small matter of 400 touring and camping pitches. Not surprisingly, 150 employees work across the year while the overall number swells to 250 in peak summer months. The team’s main focus since 2021 has been on sustainability, adopting the slogan ‘Sustainability at Heart’.

The move has seen the company achieve some outstanding outcomes through mixed recycling, food recycling and energy initiatives. Although the founders, the House Family, remain the driving force behind the business, they could not have manage it alone. They gratefully acknowledge the help and support from past and present management and team members and hope they have enjoyed being part of the family-run enterprise in Somerset. Alan House comments: “The family are committed to reinvesting heavily into the park and the facilities to make it even better.

Planning permission has been received for an expansion to Brean Splash Waterpark and a flagship new entrance and entertainment complex at Holiday Resort Unity. “There’s an annual investment into new hire fleet accommodation of around £1m which keeps standards high and generates good used stock to then sell onto the private owners areas. “We are always planning at least two years in advance and looking at how we can enhance the experience and satisfaction of our guests.

The Brean story started when Albert and Marie House bought Unity Farm in 1946 and for the next 30 years ran the farm primarily as a dairy farm with a herd of 140 cows. They then supplied the local area with milk that was bottled on the farm. The farm grew to include a number of pigs and sheep and a milk round. Bert also had a passion for horse racing and enjoyed success with a number of winners in both flat and national hunt races.

As far back as 1946, camping was a very popular past time and Fry’s Chocolate Factory, from Bristol, pitched large tents on three fields of the farm for a two-week period during the summer so that their employees could have a holiday by the sea. What we know today as Holiday Resort Unity, spread its early roots there, and it wasn’t long before many groups including Boy’s Brigade Troops from across the country were coming to Brean for holidays.

 

DRIVEN BY THE FOUNDING HOUSE FAMILY, Brean Park is very much a team effort.

 

PLANNING PERMISSION
In 1948, planning permission was granted to change the use of some of the farmland to caravans and camping and 20 acres were converted to this use. During the 50’s and 60’s caravan and camping became a bigger part of the business and slowly the number of cows, pigs and sheep decreased. In the late 60’s ‘Bert’s Bar’ was opened on the resort and became one of the parks first main facilities. During the 70’s and 80’s the beginnings of Brean Leisure Park was created and the Mid Somerset Golf Centre which included Target Golf, driving range, pitch and putt and also an eight-hole golf course opened.

Through the years additional recreation activities were added including greyhound racing, a swimming pool, donkey derbies and open-air markets to name just a few. The park was now attracting a lot of visitors from the Birmingham, South Wales and Bristol areas and in the late 1970’s the House family bought out the other directors so that they could concentrate on their passion of developing leisure and holiday facilities for local residents and holiday makers. The directors of the park from this point forward were Mr and Mrs House Senior and also Richard and Bridget House.

The original golf course was expanded to 18 holes and Brean Golf Club was created. The course hosted a number of pro and celebrity amateur tournaments as well as becoming a members club and a facility for holiday guests to use. In 1980, the complex known today as the ‘Tavern’ was opened and was then known as the ‘Farmers Tavern’ providing a venue for evening family entertainment, functions and weddings. The complex also included an Amusement Arcade and fast food outlets.

The greyhound track was closed in 1984 and to improve the look of the park a significant landscaping project was undertaken across both Brean Leisure Park and also Unity Farm. Further facilities were added during the 90’s including a river tyre ride at the swimming pool complex and also the addition of two, ten-pin bowling lanes at Unity Farm in 1994. One of the biggest projects the team has undertaken was the RJ’s Entertainment complex, a £1m investment with an American theme that replaced Bert’s Bar and Chicks Roost with a 700 people venue capacity in 2000.

Over the next 10 years the development of the facilities continued and included a new toilet block in green field and also an extension to RJ’s called ‘Berties’. Always looking for fresh opportunities, in 2003 the company acquired the neighbouring ‘Golden Sands Caravan Park’ with an additional 20 static caravans available for hire. 2005 saw the opening of the Costcutter supermarket as well as a refurbishment to the Yellow Field toilet block.

With Holiday Resort Unity now providing holidays for hundreds of people every year the old reception and office building became outgrown and a new facility was opened in 2006 to improve the check in procedure of our guests. The old reception building was then converted into the over 18’s arcade at Unity Bowl. In 2008, a new toilet block was constructed at Brown Field and also the Caravan Sales building was constructed and opened.

The Resort was also awarded a 4 star holiday village for the first time by the English Tourism Board. Work to improve Brean Golf Club was completed in 2009 including the creation of the longest hole in Somerset. A family nine-hole pitch and putt was opened. A Subway franchise and a family restaurant were opened during 2010 following the purchase of a former pub just 100 metres from the entrance to Brean Leisure Park which is now the home of the Bay of India.

 

THE £2M INVESTMENT in Brean Splash included an indoor children’s splash park.

 

WATER PLAY
In 2011, the first phase of a multi-million pound project to create Brean Splash; a new pool and entertainment complex, was completed. The £2m investment in Brean Splash saw the opening of a new indoor 25m swimming pool, indoor children’s splash park and a seaside themed outdoor children’s play structure with three waterslides. Three years later the team completed the final phase of Brean Splash to include a new indoor pool area with mini slides.

Meanwhile, Brean Play, our new indoor soft play attraction opened, offering an all year round play facility and cafe. The concession at Fun City changed hands and will now be called Brean Theme Park. There was no question of resting on any laurels as in 2016, a new gym, sauna and steam room opened at Brean Splash as well as Rainbow Rings Waterslide, rapidly followed by a new Baby Pool and Disco Slide at Brean Splash Waterpark.

In 2018, work was completed on a new £4m golf and lodge development, marketed as the Brean Country Club; a premium venue for dining, weddings, events and lodge development for sales. Coast, a new dog-friendly café, opened in the former Legends bar. A year later, saw the addition of new hire fleet and a refurbishment of Wimpy restaurant, into The Pavilion Food Court, plus a new central stock distribution centre.

The Covid-19 breakout caused major disruption at the resort. This delayed new projects and inhibited operating across the year. Nevertheless, a new Ninja Warrior course was installed on the mezzanine at Brean Play with a new sandwich shop replacing Subway and the launch of ‘The View’ restaurant at Brean Country Club.

Installation of a new outdoor play equipment at the outdoor play area in 2021. Still open to opportunities, Brightholme Holiday Park, 300m from Holiday Resort Unity, was purchased a couple of years ago, adding 70 privately owned static caravans and a bar and restaurant to the combined offering.

PARKDEAN CONFIRMS £144M INVESTMENT

PARKDEAN CONFIRMS £144M INVESTMENT


The UK’s largest holiday park operator, Parkdean Resorts, has confirmed £140 million is being spent nationwide at its parks as part of its biggest ever investment programme. The investment will go towards new accommodation, new and upgraded activities and facilities, and installing park-wide Wi-Fi capability, which will further improve the guest experience in 2022.

Parkdean Resorts operates 66 parks across the UK, and with advance bookings at record levels, the award winning company expects even more holidaymakers for 2022. The parks are now hiring for seasonal and full-time roles across sales, food and beverage, and housekeeping. Nationwide, the £140m investment includes over 850 new caravans and lodges, new developments at 16 parks, and hundreds of refreshed and upgraded chalets and lodges with a brand-new look. More than £13m has been invested in the company’s ‘Parks of the Future’ initiative.

Three parks, Newquay in Cornwall, Southview in Skegness, and Naze Marine, in Walton-on-the-Naze, Essex, will benefit from a whole host of exciting new activities and upgraded facilities as well as upgraded and brand new accommodation options, while Trecco Bay, Europe’s largest holiday park, will be bigger and better than ever after a further round of enhancements. The investment in these sites takes the total number of ‘Parks of the Future’ to ten, as Parkdean continues to invest in taking its parks to the next level.

STEPPING UP THEIR GAME

STEPPING UP THEIR GAME

A personal view by Jamaine Campbell of MD Elite Dynamics

THE PANDEMIC INTRODUCED a new audience of people to caravan and lodge holidays.

Solely from an industry viewpoint, if two years of Covid have shown us anything it’s that holiday parks are an increasingly attractive proposition. In the last 12 months we’ve seen huge international conglomerates want a piece of the pie with CVC Capital Partners acquiring Away Resorts & Coppergreen Leisure Resorts, Sun Communities acquiring Park Holidays and Cove Communities acquiring Argyll Holidays – the value of those three combined deals alone close to £1.5bn.

Manufacturers have been responding to record demand for caravans and lodges and holiday parks have had a strong 2021 on the back of what was a challenging 2020 for everyone within the travel and hospitality industry. Almost every week, there’s a new report about land somewhere in the UK being turned into new holiday parks.

Added to that, there’s some pretty impressive amounts of money being invested by holiday park operators to improve, enhance, and introduce new facilities to existing holiday parks and resorts. There will inevitably be people who are desperate to board a plane and fly off to the sun at the first opportunity -- we’ve seen the photographs from UK airports at Easter to prove it! However, for every one of those people, there will be another who can’t face the hassle or who still feels apprehensive or vulnerable travelling anywhere.

NEW AUDIENCE

The pandemic introduced a new audience of people to caravan and lodge holidays, and for the first time in their lives they’ve had their eyes opened to how great they can be and can’t wait to go back. If someone has paid thousands of pounds out for an amazing lodge with a hot tub, they’ll be going back to that park time and time again. Like anything in business… you’ll win some customers, and you’ll lose some, but the demand is still there, and the forecast is still bright. Thanks in part to that demand and in response to new players entering the market, holiday parks are stepping up their game on all levels - investing in facilities and investing in technology.

For many, it’s more than a holiday park now, they’re growing into holiday resorts with multiple revenue streams; everything from golf courses to spa treatments to a range of added value activities. They’re branching out and at the same time coming to understand the benefits of modern business software solutions that can handle multiple revenue streams and growth to multiple parks. Yes, they need a park management system that manages bookings and owners. But now, they also need an integrated CRM system and an Owners App as everyone knows how important it is to engage with customers and owners.

MEMBERSHIP MODULE

They want a membership module if they’ve got any type of leisure facility, they want an Events module if they offer weddings and conferences, they want an activities module if they do yoga or bookable kid’s activities. Then they want key integrations to EPOS and Digital signature and to third-party payment gateways like WorldPay or Sage Pay. The more revenue streams a holiday park has, the more they need a software solution that can bring it all together. For us at Elite Dynamics, the future is more integration and deeper integration to the Microsoft platforms our products are built on.

There are so many exciting third-party integrations and power apps available that can change the way holiday parks operate in terms of efficiencies and exceeding customer expectations; from contactless check-ins and payments to RFID tagging of caravans to scan them on and off parks. For the last six years we’ve been doing what we can to help educate the holiday park industry on the benefits of technology. Although as an industry we’re still several years behind the hotel market on adopting technology, we’re definitely moving in the right direction.

I love this industry. From the first moment I set foot on a holiday park, I loved it. That’s why the driver for everyone at Elite Dynamics is to get the industry to move toward a position where technology isn’t something to be feared, but part of a strategic move to improve business. With dedication, commitment, and focus everyone connected to the industry can benefit from adopting technology and have a greater awareness of what is possible.

IDYLLIC RETIREMENT

IDYLLIC RETIREMENT

Priory Court is a private and separate gated park home village…

 

THE GROUNDS of Priory Park are beautifully landscaped and include a lake.

It’s hard to imagine a more idyllic location in which to relax into retirement than Priory Park - a mixed residential and holiday park - in coastal Suffolk.
Visitors and residents enter the park through automated security gates before venturing into 115 acres of private, south facing parkland, surrounded by rolling pastures and ancient woodland that flows gently down to the water’s edge.
The beautifully landscaped grounds feature immaculate lawns, lily ponds, wildflower meadow, woodland walks and panoramic river views across the River Orwell, a tidal estuary that leads out to the charming seaside town of Felixstowe. The Priory Park estate has been owned and run by the Little family for over 40 years.
“My Father, Peter, purchased Priory Park from Ada Buckingham in June 1981,” explains Priory Park Owner James Little. “Known as Alnesbourne Priory at that time, it enjoyed a mixed reputation and after years of neglect was a far shadow of what you can see today.
Over the past forty years, our family has poured three generations’ efforts into transforming potential into reality and creating the fabulous haven Priory Park is today.”
James and his wife, Lisa, have lived at Priory Park since 1986, first in a Pinelog Virginia and for the past 20 years in the house they built in the grounds. Priory Park has also been home to their two children, Jake and Sophie, who have both worked at the Priory during school holidays in their younger lives.
With Sophie now of to university and Jake continuing to take on more responsibility in the family business that he has worked in for the past five years, the future of Priory Park looks secure for future generations of the Little family.

TIP-TOP STYLE
Ensuring Priory Park is kept in tip-top condition is very much a team effort. James explains that the family is assisted by a team of 15-20 staff depending on the time of year:
“As you can imagine, keeping a 115-acre estate - the buildings, roads, infrastructure, flora and fauna - looking at their best involves a lot of effort from our teams. Thankfully we have great staff, most of whom have been with us for many years, who are all proud to be part of Priory Park.”
Within Priory Park, Priory Court is a private and separate gated park home village for residential use. Catering for the fifty plus age group, with no resident children, Priory Court comprises 100 bespoke bungalow-style homes. South facing and terraced with attractive brick walling, each home has its own private drive and generous landscaped plot.
Priory Court offers the best of both worlds for residents. They enjoy the security of their own private community whilst being part of a larger whole and benefiting from the grounds and facilities of the rest of Priory Park.
Within the grounds of the Park there are tennis courts, a heated outdoor pool, a nine-hole par 31 golf course, a popular Clubhouse bar and restaurant in a building dating back almost 1000 years, numerous woodland trails, and direct access to the shore of the River Orwell.
The homes within Priory Court are complemented by wide drives, grass verges and Victorian style streetlamps. With a wide range of homes, each is positioned at different heights and aspects to create an attractive, unregimented environment.
The variety of homes and the individualised nature of each was a conscious decision as James explains:
“Priory Court has been completely redeveloped over the years and we have sold homes from all of the main park home manufacturers. The redevelopment was all about customer choice which we felt would also make for a more interesting development. On the holiday home side of things, we have tended to work in the same way and have examples of most of the mainstream caravan and lodge manufacturers represented.”

HOLIDAY HOMES
The Little family were pioneers in the UK lodge market in the mid-80s and the holiday home side of the business caters for privately owned caravans and lodges where use is strictly limited to owners and their families. James says that “this enables us to maintain high standards and ensure the Park runs in a particular way.”
He continues: “There are several different holiday home planning consents within the 115 acres. At the moment we have 170 holiday homes in situ including our flagship Friars and original Abbots developments but do have planning for a gradual increase which over time will provide space for a further 125. As we have always tended to see development more as gradual evolution, this should keep Jake busy for the next twenty years!”
Four years ago, the Little family purchased a neighbouring small caravan park business to secure Priory’s boundaries. For now, and notwithstanding the rigours of running a business during Covid times, the focus is on maintenance and upkeep of the existing buildings to ensure all is in good order before starting the gradual redevelopment of Orwell Meadows. In time this will provide 40 new caravan holiday home plots which may well become a further lodge development, subject to planning in the future.
According to James, the Little family run Priory Park “in a low-key fashion without much fanfare.” It’s a very customer-centric business.
“Our aim is to be the best we can, providing a secure and exclusive environment for our customers to enjoy. We try to make the most of what nature has given us with the beautiful setting and treat our customers how we would like to be treated ourselves. Ultimately it is all about the people; without our customers or staff there is no business!”

Marina Work Is Underway

Marina Work Is Underway

Refurbishment work at Port Haverigg Marina Village will improve the quality of the park.

Refurbishment work at Port Haverigg Marina Village will improve the quality of the park.

Wyldecrest Parks is breathing life into Port Haverigg Marina Village in Cumbria as part of a £1.2 million refurbishment programme at the park.

Soon to be a flagship holiday park for Wyldecrest, improvements will include new tarmac roads throughout the entire site, new drives for all plots, new plot bases and also a brand new play area.

A selection of premium plots will also be added to the park’s current offering of 197 caravans and lodges.

Wyldecrest Parks’ chairman Alfie Best comments: “I’m completely delighted with this improvement programme. We are working to increase our holidaymakers’ quality of life, but also moving forward, to offer even more people the chance of spending true quality time with friends and family at this stunning park which is full of potential.”