Jane Herbert

FAMILY VALUES

Posted on May 16, 2024

The Hoburne Group was established in 1912 in Dorset when ‘Hubborn Farm’ was acquired at auction by its tenant farmer John Burry. Embracing his new life as a landowner, Mr Burry soon added nearby Naish Farm to his budding property empire and, amidst the growing interest in caravanning, the seeds of the Hoburne Group were sown.

Today, the Hoburne Group is one of the south’s largest and most successful tourism companies and is still, crucially, family-owned and operated, now by the fifth generation of the Burry family. “Without question, what makes our business unique is our family values,” explains Jim Forward, Chief Executive of the Hoburne Group.

“Like most family businesses, these start with integrity, a factor which is of the utmost importance to the board of directors; it is vital that as a company, we behave in a way that is genuine and provides customers with genuine products, genuine services, professionalism, efficiency, and value for money.”

FAMILY ACTIVITIES ARE KEY within the family- run Hoburne Group. Pictured, Adventure Golf.

The Hoburne Group encompasses eight holiday parks in the south and southwest of England, offering modern holiday accommodation and holiday home ownership with accompanying leisure, entertainment, and dining facilities. These are Hoburne Park in Dorset; Hoburne Naish and Hoburne Bashley in Hampshire; Hoburne Devon Bay in South Devon; Hoburne Cotswolds in Gloucestershire; Hoburne Blue Anchor in Somerset; and Hoburne St Mabyn and Hoburne Doublebois in Cornwall.

Holiday home ownership accounts for 70% of Hoburne’s business and the company caters to 2,500 holiday home owners. The remaining 30% is hire fleet for holidays. Hoburne also owns and operates two residential parks: Hoburne Naish in Hampshire has a small residential offering, and there is one solely residential park located in Swanage, Dorset.

The group’s largest park, Hoburne Naish, has been attracting caravanners in their droves since John Burry purchased Naish Farm in 1920. Now, Hoburne Naish welcomes over 12,000 holidaymakers each year and has in excess of 1000 units. Covering 110 acres, the park is superbly positioned on the clifftop, with direct beach access and incredible panoramic sea views to the Isle of Wight, Christchurch Harbour and Mudeford Quay.

THE NEWLY OPENED INDOOR play zone is part of a significant investment in Hoburne Cotswold.

HEAVENLY SLICE
Two new developments offer the chance for holidaymakers to purchase their own slice of heaven in this iconic Great British holiday spot. Sunset Cliffs and Chewton Bunny feature a choice of the latest holiday homes from top manufacturers including the new Omar Seafronter Super Lodge, designed specifically with coastal settings in mind.

2024 is a busy year for the Hoburne Group, as they launch a new sister park, Hoburne Cotswold Reach situated next to established Hoburne Cotswold in the middle of the Cotswold Water Park. “Hoburne Cotswold Reach has been designed for those wanting a peaceful hideaway in which to relax and escape,” explains Jim Forward.

“This quiet, exclusive park still allows guests to enjoy the main park facilities at Hoburne Cotswold, giving them truly the best of both worlds.” £4.7m is being invested in the park facilities at Hoburne Cotswold to support the expansion which will bring an additional 84 holiday homes to the business.

Several major developments are underway to improve the overall functionality and appeal of the park’s leisure facilities. “Phase one of the substantial upgrade is already complete with the opening of our exciting brand-new indoor play zone just before Easter,” says Greg Nolan, General Manager for Hoburne Cotswold.

“This new area provides a dedicated play space for families with young children. Working with the industry’s leading play equipment suppliers, we have designed an inspiring forest-themed play area with incredible features for our younger guests.” The redesigned indoor pool area including changing rooms, sauna and steam room is scheduled to re-open in early Summer. The work on the main pool will see the addition of children’s water play equipment to suit a range of ages.

INDOOR POOL
With a mission statement that emphasises the importance of providing “an outstanding customer experience”, delivering “exacting standards” and “continual investment”, it’s not surprising that the Cotswolds development is just one of many being masterminded by the team at the Hoburne Group headquarters in Christchurch, Dorset.

“As part of our ongoing commitment to continually enhance the customer experience, we also have an exciting refurbishment taking place at Hoburne Devon Bay this year,” explains Jim Forward. “We’re upgrading key elements within the South Devon park’s main venue to ensure they meet the highest standards of comfort and functionality, whilst carrying out a comprehensive interior and exterior makeover, incorporating contemporary design elements that complement the park’s coastal surroundings.

Through this investment, we will undoubtedly enhance our operations, expand our capabilities, and overall improve our offering for our guests by creating an even more enjoyable and fulfilling experience.” The rise of low-cost package holidays abroad might have cast a temporary shadow over homegrown holidays, but more recent developments have led to the introduction of a whole new customer base.

“The pandemic enabled us to promote our beautiful locations, plus the ease of travelling to our sites versus the many issues and delays which can be experienced with airline travel,” says Jim. “We welcomed a new audience, many of whom had never been to a UK holiday park before. With our extensive and continual programme of investment in park accommodation and facilities, Hoburne’s holiday guests and owners enjoy the very best of what holiday caravan and lodge accommodation has to offer.”

LUXURY LODGE WITH HOT TUB at Cornwall’s Hoburne St Mabyn.

ECO INVESTMENT
As part of this continual investment, the Hoburne Group is at the forefront of embracing initiatives that save energy and improve sustainability. In 2022, they became members of the Green Tourism programme, which promotes greener ways for businesses and organisations to operate.

In the last two years, Hoburne has rolled out solar technology including the installation of 2,231 solar panels; replaced all street lighting with LED lightbulbs; replaced all petrol grounds tools with battery-powered equipment; installed 24 EV vehicle chargers; introduced new food waste bins and the use of 100% recycled paper for welcome packs; and joined the David Bellamy Blooming Marvellous Pledge For Nature, planting new trees and wildflower meadows, as well as building bug hotels and bird boxes to create new wildlife habitats across their parks.

Over the years, the Hoburne Group’s commitment to innovation and excellence in service and standards has resulted in many awards. Most recently, they have been awarded Feefo’s Gold Trusted Service Award in recognition of online reviews from holidaymakers recognising their commitment to providing exceptional customer service.

They have also achieved an industry first with a landmark accreditation for the holiday park sector after passing the stringent requirements of the new Safe to Trade® Hospitality and Retail Industry Food Safety and Hygiene Standard, to become ‘Approved’ on the Safe to Trade® Register.

“We are delighted to have become the first holiday park operator to be awarded the much-coveted approved status,” explains Jim. “Safe to Trade® is a clear, comprehensive, assured standard. It’s the first voluntary, third-party assurance programme for the hospitality sector, designed to protect and care for the public. Something that is at the very heart of everything that we, at Hoburne, strive to do.”

Hoburne Group
Tel. 01425 282358
www.hoburnegroup.com

REAPING WHAT THEY SOW

Posted on October 25, 2023

REAPING WHAT THEY SOW

Jane Herbert meets the personalities behind the thriving Beston Group...

YAXHAM WATERS HOLIDAY PARK in Norfolk offers a stunning setting for holidays

On a cold winter’s day in the mid to late nineties, Timm Hay and Steve Johnson stood on a hill overlooking a rather tired-looking Beeston Regis Holiday Park on the North Norfolk coast wondering how to buy it!

At that time, Beeston Regis comprised 60 acres with 120 static caravan plots and roughly 400 tent and tourer plots, with a handful of hook-ups and a very old-fashioned shower block that hadn’t much changed from the original 1950s. The owner had sadly passed away, and the bank had taken control of the site.

On face value, it didn’t look like much of an investment but to Timm and Steve, Beeston Regis offered the ideal opportunity to cement their burgeoning business partnership. “We were young and keen,” says Steve. “Having done some research, Timm had discovered that Beeston Regis benefited from Section 17 of the 1960 Caravan Site Act.

“This was at a time when park owners, usually landowners, were required to apply for planning for the use of their land when used for six months of holiday use and six months grazing rights for cattle,” Steve continues. “The permission was granted if the local council didn’t reply within six months, which became deemed as unconditional planning permission with no time constrictions.”

TIMM HAY AND STEVE JOHNSON, the founders of The Beeston Group.

INSIDE KNOWLEDGE
Timm’s inside knowledge from his first job as a planning consultant for a holiday park specialist in London came in very useful when he realised that this was the case at Beeston Regis. Says Steve: “Uncovering the Park’s unutilised planning permission was a pivotal moment for us. This was extremely valuable, and so we just had to find a way to buy the Park.”

Timm and Steve had found their first joint investment. Beeston Regis Holiday Park is now a thriving park with 300 holiday bases and 190 camping and touring plots. Moving forward, the duo soon expanded into another small park which they later sold at a profit, and also added Cliff House Holiday Park in Dunwich to their portfolio.

At the same time, they undertook a major project to build The Hollies, a 30-acre park in Kessingland, Suffolk, on former farmland and a derelict house. Timm invested in five further parks which he still owns: four in Norfolk - Gold Coast and Hazelbury Holiday Parks in East Runton, Yaxham Waters Holiday Park and Mundesley Holiday Village: as well as New Hall Lodge Park in Dovercourt, Essex.

Over time, the eight parks co-owned by Timm and Steve all came together under the one umbrella of The Beeston Group. Today, with just under 800 lodge and static caravan plots, 750 camping and touring plots, and around 150 self-catering units, The Beeston Group is wholly concerned with holiday home ownership and rental, camping and touring. “With large holiday park groups owning a big percentage of the holiday parks in the UK, we really try to set ourselves aside,” explains Steve.

GUESTS STAYING AT CLIFF HOUSE Holiday Park have access to the lovely beach below

“We pride ourselves on offering great holidays in superb locations, mostly on the beautiful East Anglian coastline, and many of our parks offer guests direct access to the beach. Most importantly, however, the majority of our customers know us as Steve and Timm. As business owners and operators, the personal touch is very important to us.” The Beeston Group employs around 160 staff who support Steve and Timm across the individual parks.

Cliff House Holiday Park is considered the flagship of The Beeston Group. The scenic lodge plots take full advantage of the Park’s enviable location on the idyllic Suffolk Heritage Coast and it is considered to be one of the top locations in East Anglia to own a holiday lodge. The 30-acre park is situated on the cliff top between the popular coastal towns of Southwold and Aldeburgh.

Visitors benefit from the stunning heath and woodland surroundings, as well as direct beach access below. Cliff House Holiday Park has won many accolades, including East of England Park of the Year in the National Tourism Awards, as well as numerous regional awards and The David Bellamy Gold Award for conservation many times. Since purchasing Cliff House Holiday Park in February 2000, The Beeston Group have invested heavily.

At the centre of the Park is the eponymous Cliff House, a large Victorian property built originally as a merchant’s house, and later owned by the family of the famous Aston Martin racing driver Jock Horsfall. Cliff House is currently being renovated to a high standard at a cost of £1.5 million. “We’ve very excited about the development of Cliff House,” explains Steve.

“It’s a lovely historic building and the careful renovation is taking around two years. When it’s finished, the nine-bedroom house will be rented out to single parties of up to 18 people for family gatherings and the like. “The rooms are to be named after James Bond films, and the house will feature a ‘secret room’ hidden by a bookcase containing a casino for the guests!” The Park’s existing popular bar and restaurant has also been extensively renovated since opening in 2010.

It’s named ‘The 12 Lost Churches’ in recognition of the tragic destruction of 12 local churches during three major storms over a period of 100 years during the 1100: 1200’s when Dunwich was actually the capital of East Anglia. With updates to their portfolio of parks an ongoing project, Timm and Steve are keen to ensure that any developments are as sustainable as possible.

“We use ground heat source pumps to heat our bar and restaurant,” says Steve. “We also have banks of solar panels dotted around all our parks and electric car charging points. Staff can choose to opt into a salary sacrifice scheme to buy or lease new electric vehicles. All our parks are also very active in conservation projects. For example, this year our teams have installed 50 bat boxes and 100 bird boxes across our developments.”

Mundesley Holiday Village has also received significant investment since it was acquired by Timm. Originally built in the 1930s, Mundesley was one of the first holiday camps on the North Norfolk coast. The holiday village now boasts luxury accommodation including lodges, bungalows, cottages and barns (some with hot tubs). The site occupies a prime clifftop spot with a beautiful beach just a short walk away.

THE PURPOSE-BUILT HOLLIES Camping & Leisure Resort in Kessingland, Suffolk

Guests staying at Mundesley are spoilt for choice with the outstanding beauty of the local countryside, as well as the excellent on-site facilities that include a games room, gym, sauna and spa. The Park works closely with Hoseasons and is pretty much full all-year-round. Despite the challenges of doing business over the last couple of years that have affected all industries, Steve is quietly confident that The Beeston Group’s ethos continues to stand them in good stead for the future.

“There’s no doubt that the conflict and cost of living rise have had a knock-on effect,” says Steve. “Customers are definitely being more cautious with their spending but that gives us even more incentive to renovate and refurbish our Parks so that our product is the absolute best that it can be. We already offer great quality and excellent value to our guests and holiday homeowners. Continuing on that path, we hope to share many more years of success together.”

SIMPLY THE BEST

Posted on April 27, 2022

SIMPLY THE BEST

Willow Park is the perfect place to relax and enjoy retirement…

WILLOW PARK IN BURNHOUSE, North Ayrshire is a select development of 26 homes

Willow Park in Burnhouse, North Ayrshire proves the point that you don’t have to be big to be beautiful, writes Jane Herbert. This select residential development of just 26 park homes spread over 3 acres of picturesque Scottish countryside was purchased ten years ago by Mr and Mrs James. The couple, originally from Yorkshire, have family connections in the industry but were keen to forge their own path.

At the time, Willow Park was newly developed but only had four residents. Mr and Mrs James spotted the potential and duly invested in their first park. Willow Park Manager and ten-year park resident, Cathy Gillingham, picks up the story. “Right from the beginning, the James’ had the philosophy that if something is worth doing, then it’s worth doing well,” says Cathy.

HAPPY PLACE

“When they started the business, they said they wanted to build the best residential park in Scotland. And really, I think they’ve achieved that. “Willow Park is full now and has completely thrived in the time they have owned it. But more importantly, everyone on the park is happy. It’s a lovely, friendly community that we’ve built and the residents – and the owners – really look out for each other.” Willow Park’s location is perfect for the over 50s age group. Situated within the rolling Ayrshire countryside, the site offers glorious 360 open views of the scenic Burnhouse Hills.

The development lies within the tiny village of Burnhouse, just one mile from the larger traditional Scottish village of Dunlop. The park’s enviable location means that residents have the very best of both worlds – peaceful country living, combined with easy access to all the attractions of the sea and nearby cities. “It’s so quiet and rural here, it’s easy to think that you could be in the middle of anywhere,” laughs Cathy, “but the funny thing about Willow Park is that it’s twenty minutes – literally – from everywhere!”

“The park is 20 minutes from the scenic west coast and its beautiful beaches and tourist spots like Prestwick and Troon. Dunlop, which is just a couple of minutes away, has a train station and it takes twenty minutes to travel into Glasgow Central Station. We’re also twenty minutes from Glasgow Prestwick Airport for anyone wanting to travel further afield.” It’s easy to see why Willow Park’s location makes it a truly popular choice for retirees and those who want a better work / life balance as they get closer to retirement.

The James’ also pride themselves on keeping an immaculate park. Residents are responsible for the upkeep of their own private gardens, but communal areas are really well kept by their contracted gardener, and Mrs James, herself, ensures that there are plenty of flower borders and hanging baskets to brighten up the grounds. “All the homes are nicely spaced out,” says Cathy. “No-one overlooks each other, and every home has a private parking space and there’s lots of communal parking too. Each resident is given a remote-control key fob to operate the secure electric entry gates to the park.”

EACH HOME ON WILLOW PARK benefits from a private parking space, as well as communal parking.

ALL BUDGETS

With most plots ranging from 40-50 feet in size, there are some magnificent luxury homes on Willow Park including an Omar Middleton and Manor Park White House that are both currently for sale. The owners are keen, however, that there are homes for all budgets on the park and work with a variety of manufacturers according to customer’s wishes, and also what stock is available to order at the time.

Owing to the park’s popularity, the James’ sought to expand Willow Park into an adjoining field that they own. With residential planning permission still sometimes difficult to acquire, the couple have chosen instead to focus their investment on an adjacent development of an additional 20 homes that will be for holiday use. This is sure to be a big boon for the area, which is as attractive to tourists, as it is for residential home owners. “We’re really excited about the holiday development,” says Cathy.

“The new park – as yet un-named – is also going to be for the 50+ market which means it will perfectly complement Willow Park. The residents have all been involved in the decision-making process about the facilities that will be chosen for the new holiday park. Top of the list at the moment is a bespoke coffee shop and gym space that owners from both parks will be able to access. The plan is to have chairs and tables around a feature duck pond, which will be a lovely place to meet and chat, as well as make some new friends.”

SECOND LOCATION

Work on the holiday park next to Willow Park is due to start this year, and it will hopefully open in 2023. The James’ are also developing their second, smaller residential park which is located in Yorkshire. Manor Park, Flockton, which is equidistant between Wakefield and Huddersfield, was acquired two years ago and has 20 homes on site. Owing to the timing at the start of lockdown, the couple haven’t yet been able to start any refurbishment work on the park, but the plan is to replace the older homes with newer models as they become available.

“It takes time to build a community like Willow Park,” says Cathy. “But it’s such a positive place to live. Residential parks are brilliant for my age group. Our park is a really safe and friendly environment. No issues, no crime. “Everyone who lives here, loves it. Willow Park really is the perfect place to relax and enjoy your retirement in Scotland.”

Fairy Tale Story

Posted on May 17, 2018

Fairy Tale Story - Wyldecrest Parks' Alfie

Fairy Talr Story - Title Pic

The story of Alfie Best’s rise from a humble childhood to multimillionaire businessman reads like a modern day fairy tale. Born into a Romany Gypsy family in 1970, Alfie started working at the tender age of eight, labouring and laying tarmac alongside his father. By 14, he was buying and selling vehicles and just a few years later, he already owned several mobile phone shops across London. By 2001, entrepreneur Alfie had made enough money to invest in his heritage, purchasing his first mobile home park in Romford – Lakeview Residential Park – for a significant £1.7million. Lakeview Park, with its 132 homes, is still one of the most popular parks in Alfie Best’s portfolio - the Wyldecrest Parks Group, now valued at over £230 million. As one of the most successful park operators in the UK, the award-winning Wyldecrest portfolio includes 52 residential parks for the over 50’s and six holiday parks offering homes for rent and sale. As the only ISO 9001 accredited operator within the parks sector, Wyldecrest Parks is also the only parks group to have nationwide coverage in 24 counties across England, Scotland and Wales.

PHENOMENAL GROWTH

Fairy Tale Story - Alfie BestThe phenomenal growth of Wyldecrest Parks is undoubtedly a product of Chairman Alfie Best’s personal drive to succeed. Although numerous, his park investments are testament to quality over quantity with carefully chosen locations, safety and security provided by on site staff, and the highest operational standards. Saltmarshe Castle Park is a particular jewel in the Wyldecrest crown. Homes are set amongst the picturesque grounds of a former 19th century country house and estate close to the market town of Bromyard in Herefordshire. The original castle was demolished in the 1950s but parts of the outer walls and turrets remain, alongside several outbuildings and stables. All are being restored to their former glory to add to the park’s unique atmosphere. Saltmarshe Castle Park started life as a holiday park and was acquired by Wyldecrest Parks in 2015. It still has some 300+ holiday homes but the park is currently in the midst of a massive upgrade with 60+ residential plots being developed in the initial stage.

According to Alfie Best, Saltmarshe Castle Park’s many natural assets made it a natural choice for residential development. “The park’s premier location and its outstanding beauty are impossible to deny,Fairy Tale Story FOUR” says Alfie. “It would have been a shame not to take full advantage of that. Now people can live in this astonishing site permanently, and enjoy its beauty full-time.” Out of the initial plots being developed in the Tower Court area of the park, more than half are ready to receive happy new owners, whilst further availability is limited, especially for those plots which offer exclusive and unrestricted country views.

Adding to their investment in the local region, last year Wyldecrest Parks also acquired the nearby Sapey Golf Club. Alfi e Best believes that the popular Club offers huge potential as a lifestyle venue. The rebranded Sapey Golf and Country Club is shortly going to be offering a select number of exclusive golf lodges. “Our main goal is to bring the golf club up to its former glory, at the same time we create more jobs, invest in the region and bring revenue to the local community,” explains Alfi e. Giving back to its communities is at the heart of Wyldecrest Parks’ ethos and to this end, the company recently launched the Wyldecrest Parks Charitable Trust. The aim of the Trust is to deliver family support, equipment and health care to those who are facing life-threatening health conditions in and around their park communities. The charity will also be supporting holiday breaks for families in need. Through the Trust, the Wyldecrest Parks Group hopes to inspire some of its 120 staff and many thousands of homeowners to organise their own fundraising activities and get involved in volunteering opportunities within their own communities. “As a company, we are really excited about this development. We feel it’s our duty as a successful, growing company, to make a positive contribution to worthy causes and this is our expression of that deeply held commitment”, says Alfie Best. If Wyldecrest Parks’ recent growth (30% expansion over two years) is anything to go by, the business is assured of a bright future. Over the years, Alfi e has also built up a number of other successful businesses within the hospitality and leisure, events, trading and finance industries including Vinyl Bar, Best Park Home Finance, Kyoto Clearance and Wylde Events.

 

 

Matchmakers

Posted on November 14, 2016

Matchmakers

Jane Herbert talks to Mandy Challis, a new breed of park home industry specialist…

Park home success relies on matching people with the right home, in the right park, in the right location. Image courtesy of pantmawrpark.co.uk

Park home success relies on matching people with the right home, in the right park, in the right location. Image courtesy of pantmawrpark.co.uk

Finding the right home can be fraught with difficulties putting moving house regularly at the top of most people’s stress lists.

Solutions that help to smooth the home buying process are just what the park home industry needs. Mandy Challis is at the forefront of a new breed of industry specialists whose job it is to match customers to the perfect park and park home. Last October, fuelled by the growing popularity in park home living and receiving up to 180 enquiries a week from retail customers, the Omar Group appointed Mandy as Retail Sales Manager.

Her brief: to offer the same outstanding customer service experience to potential home owners and retail customers, as already developed in the trade side of the business. Success is not just about matching people to the right home, but also the right park, in the right location. Mandy explains: “My role is to help people find exactly what they’re looking for, whether that’s to find a park in a specific area, to ensure that a park is close to a bus stop or local shops, or to find a pet friendly park for example. “Buying a new home is a huge decision, so first I take the time to understand an individual’s wants and needs and then I match those needs to a park and home.”

PITCH PERFECT

In the first six months of the role, Mandy matched more than 30 couples and individuals to their perfect park and home. “It’s not just about finding the right park or home though, it’s also about being there for people to answer questions, give advice and support them through their journey,” says Mandy. Customers vary considerably in their requirements and the amount and type of information they need. Many are at the very earliest stages of looking into park home ownership and need help unpicking everything from legislation to finance. Mandy also helps customers with their choice and specification of home, ensuring that it fits not only their requirements, but those of the chosen location.

BRICKS AND MORTAR

The possibilities are almost endless. Buying any new home is daunting but making the move from the traditional bricks and mortar property market and leaping into the park home world, especially in later years of life, can be particularly overwhelming.

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