guest satisfaction

PREMIUM SUSTAINABLE GUEST TRANSPORT FOR MODERN HOLIDAY PARKS

Posted on November 11, 2025

Holiday park operators know that first impressions matter – and when it comes to moving guests in comfort and style, it doesn’t get better than the Toro Vista. Vista is Toro’s new all-electric passenger vehicle, designed with the modern leisure sector in mind.

Whether for transporting people across large resorts or connecting different facilities, the Vista range offers a premium experience that will impress guests and reflect well on your business. Smooth, electric and eco-friendly At the heart of the Vista are two HyperCell lithium-ion batteries, with the option of an additional third to ensure all-day dependability.

This advanced technology delivers all the benefits of electric power – less noise and vibration, zero emissions and simplified maintenance – with the industry-leading reliability that Toro is known for. For operators, that means fewer disruptions and reduced running costs, while guests can enjoy a smoother, quieter and environmentally responsible ride.

A beautiful, customisable design Vista combines elegant lines with a sleek finish, creating a people carrier that fits perfectly in any holiday park looking to stand out. The durable TPO plastic body can be painted, wrapped or customised with decals, allowing operators to easily add their logos, strengthen their brands and elevate the look of their fleet.

Built for comfort, resilience and versatility Available in four, six or eight-passenger models, the Vista is adaptable to a wide range of needs. Its sleek design and sturdy build quality make it a durable long-term investment that enhances both operational efficiency and guest satisfaction. And what’s best, the Vista is also a joy to use.

Independent suspension, generous legroom and ergonomic seating ensure every journey is smooth and comfortable for both guests and drivers. Practical touches – from ample storage to an electronically controlled parking brake that engages automatically – add to its ease of use.

Superior guest experience The Vista is already making an impression at one of the world’s most prestigious golf clubs. At Royal Portrush, specially branded Vista vehicles are now in use transporting members and guests between the course and the club’s luxury accommodation, The Rosses.

According to the team, the vehicles not only look brilliant but have significantly improved the overall guest experience. See the Toro Vista in action Want to know more? Holiday park and resort operators will have the chance to see Vista first-hand at the Holiday Park & Resort Innovation Show on 5–6 November at the Reesink UK stand HP 810.

Reesink Turfcare
01480 226 800
www.reesinkturfcare.co.uk

THE UK’S BIGGEST TOURISM & LEISURE EVENT RETURNS

Posted on November 4, 2025

Taking place on 5-6 November 2025, NEC Birmingham...

The Land Leisure & Tourism Show is the UK’s largest event dedicated to holiday parks, leisure, attractions and rural businesses. Welcoming over 400 exhibitors and thousands of visitors, the show provides a creative space where you can gather ideas and learn from other experts in the field.

Whether you’re an established industry professional seeking fresh concepts or a newcomer looking to maximise your land’s potential, this event provides a unique platform for networking, learning, and innovation.

A HUB FOR INDUSTRY GROWTH AND INSPIRATION
This year’s show brings together three sectors under one roof, Holiday Parks, Family Attractions and Resorts, and Hospitality, creating an unmissable opportunity to explore the latest trends, connect with leading suppliers, and discover innovative solutions to enhance your business.

Plus with the Farm Business Innovation Show running alongside, farmers and landowners can access even more expert guidance on diversification and land optimisation.

EXPERT-LED SEMINARS & INDUSTRY ROUNDTABLES
Gain valuable insights from industry experts through a packed schedule of seminars, workshops, and discussion panels. The show’s keynote, Geoffrey Smith, CEO of Meadow Bay Villages, will open with a fresh perspective on the UK holiday park sector, rethinking the holiday experience through innovation and investment.

Expect thought-provoking discussions, covering key issues, trends, and opportunities that will shape the future of land, leisure, and tourism. This unique platform provides both professionals and newcomers in the industry the opportunity to network, learn and explore new opportunities.

Gain valuable insights from industry experts through a packed schedule of seminars, workshops, and discussion panels.

NEW FOCUS ON HOSPITALITY & VALUE-ADDED SERVICES
For 2025, we’re placing an even stronger emphasis on hospitality offerings, helping holiday park operators and rural businesses expand their services and increase profitability.

Expect tailored insights into enhancing guest experiences, adding premium facilities, and implementing effective marketing strategies to drive success.

YOUR OPPORTUNITY TO CONNECT & GROW
Whether you’re looking to source new products, gain expert advice, or network with industry leaders, the Land Leisure & Tourism Show is the must- attend event to take your business to the next level.

Join us on 5-6 November 2025 at NEC Birmingham and be part of the UK’s most influential event for the tourism sector.
Scan the QR code to register for your free ticket today!

SPEAKERS NOT TO MISS!

MEADOW BAY VILLAGES REIMAGINING THE UK HOLIDAY PARK EXPERIENCE
05 Nov 2025 @ 10:00 - 10:30
Land, Leisure & Tourism Theatre

Geoffrey Smith, CEO of Meadow Bay Villages, opens the Land Leisure Tourism Show with a fresh perspective on the UK holiday park sector.

Discover how Meadow Bay is rethinking the holiday experience through innovation and investment and explore the opportunities shaping the future of holiday parks and rural leisure.

THE REAL COST OF ENERGY METERING - HEAR FROM PARKS WHO HAVE MADE THE SWITCH
05 Nov 2025 @ 10:00 - 10:30
Land, Leisure & Tourism Theatre

Join industry leaders and park owners as they share their real experiences with energy metering.

From reducing costs to improving guest satisfaction, hear first-hand what works, what doesn’t, and how.

HOW GULLIVER’S WORLD IS SHAPING TOMORROW’S ATTRACTIONS - JULIE DALTON, MANAGING DIRECTOR - GULLIVER’S THEME PARK RESORTS
06 Nov 2025 @ 10:00 - 10:30
Land, Leisure & Tourism Theatre

In this opening address, Julie Dalton, Managing Director of Gulliver’s Theme Parks and Resorts group, which includes Gulliver’s World, shares the journey of the independent, family-run theme park group as it adapts to shifting visitor expectations and industry challenges.

From launching immersive events and unique guest experiences to navigating changing leisure trends, Julie offers a behind-the-scenes look at how Gulliver’s has evolved its offer while staying true to its core values of affordability, accessibility, and family-first fun.

THIS YEARS MUST-SEE EXHIBTORS INCLUDE: TOP TEN

 

 

PROFITABLE GLAMPING

Posted on November 4, 2025

PROFITABLE GLAMPING

Meet growing guest expectations with Clear Sky Luxury Safari Lodges.

Designed for holiday parks and landowners, these spacious, fully furnished canvas lodges combine comfort, style, and rural charm, including DDA-compliant options.

Operators benefit from high guest satisfaction, flexible layouts, and excellent returns on investment.

Clear Sky supports every stage—from planning to installation—ensuring your park delivers memorable outdoor experiences with ease.

Clear Sky Safari Tents
0333 241 2660
www.safaritentsandlodges.com

HIGHLAND HOLIDAYS

Posted on July 31, 2025

Highland Holidays prides itself on delivering unforgettable holidays in the most iconic and beautiful parts of Scotland. Led by the Campbell family, with Andrew and Emily at its helm, Highland Holidays operates three holiday parks across the Scottish Highlands and Argyll: Ben Nevis Holiday Park situated close to Fort William, Oban Holiday Park on the scenic west coast, and Tyndrum Holiday Park, nestled in the heart of the Highlands.

Ben Nevis Holiday Park opened in 2020, shortly before the world faced its first lockdown. Undeterred, the Campbell family used the time wisely to set about transforming the park into a contemporary and quality destination that offers its guests exceptional access to the incredible beauty of the Scottish Highlands.

Ben Nevis Holiday Park is just ten minutes away from the Outdoor Capital of the UK, Fort William. With a location literally in the foothills of Ben Nevis itself, hikers and outdoor adventurers would be hard pressed to find a better basecamp for a holiday. The broad choice of accommodation with 15 accommodation types means that the park has wide appeal.

Guests can choose from standard and hot tub lodges, caravans, camping pods, as well as touring and camping pitches. Common across all accommodation types are the spectacular mountain views! In 2023 & 2024, Ben Nevis Holiday Park won the Hoseasons Diamond Award for ‘Relax and Explore – Scotland’.

HIGHLAND HOLIDAYS aim to create an authentic Scottish experience for their guests.

The park has been widely praised for the high quality of its accommodation and outstanding guest satisfaction. “Being a family-owned, independent group deeply rooted in the Scottish Highlands gives us a unique advantage,” explains Andrew Campbell, Director.

“We truly understand the local landscape and culture, and we use that insight to craft truly memorable guest experiences. We’ve turned potential challenges into opportunities - for example, the growing demand for diverse accommodation has led us to expand our offerings, from spacious hot tub lodges to rugged camping pods, catering to both comfort-seeking travellers and adventure lovers.”

In 2022, the Campbell family acquired Tyndrum Holiday Park (formerly Pinetrees Caravan Park) and set about modernising it. Positioned on the West Highland Way, this park primarily offers holiday and short-stay accommodation for walkers and road trippers, with 11 different accommodation types on offer.

The park’s location is the perfect stopover for those travelling through to Glencoe, Oban or the Scottish islands, but its stunning setting also makes it ideal for a longer stay. The hot tub pods are a standout feature, offering guests a luxurious glamping experience in a picturesque Highland setting. Holiday home ownership is also on offer with a range of modern lodges and caravans available.

BEN NEVIS HOLIDAY PARK has an outstanding location in the foothills of Ben Nevis itself

A mix of holiday rental accommodation and holiday home ownership is also on offer at Highland Holidays’ most recent investment – Oban Holiday Park (previously known as Gallanach Caravan & Camping Park), which opened in July 2023. This stunning park has a prime location on the scenic west coast, overlooking the Isle of Kerrera and Oban Bay.

Oban Holiday Park offers an impressive 16 different accommodation types but there is a focus on providing high-specification lodge experiences. “We introduced luxury waterfront hot tub lodges at Oban,” explains Andrew Campbell. “Now the primary accommodation on the park, these lodges offer front- row views of the sea, stylish interiors, spacious decking with a private hot tub, and direct access to some of Scotland’s most stunning sunsets - perfect for couples or small groups seeking comfort, relaxation, and a view.”

Another new development on the park is a series of four-bedroom hot tub lodges. Recently introduced, these spacious, premium lodges are ideal for families or groups. Featuring modern interiors, open-plan living areas, private hot tubs, and outdoor decking, the new lodges offer a high-end retreat in a coastal setting.

Holiday home buyers can choose from a selection of stylish new lodges and static caravans. Ownership at Oban offers the opportunity to return time and again to a personal coastal retreat in one of Scotland’s most scenic locations, with the option to sublet when not in use. More exciting new additions at Oban Holiday Park are in the plans for the coming years.

LUXURY WATERFRONT Hot Tub Lodges offer front-row views of the sea and stunning sunsets

The holiday parks business comes with its fair share of challenges – from changing guest expectations to increased competition and the need for sustainable tourism. Highland Holidays has responded by staying true to their core strengths while continuously evolving to meet modern demands. Their business model hinges on quality informing every aspect of the guest experience, as well as a keen understanding of what modern holidaymakers seek.

Each park is pet-friendly, family-friendly, and designed to offer both adventure and relaxation in equal measure. “With multiple parks, our focus is on maintaining consistently high standards across every touchpoint,” explains Andrew Campbell.

“We aim to create memories that last a lifetime through exceptional customer service, carefully selected park locations in stunning natural surroundings, and a range of high-quality amenities and accommodation to suit every guest.” There’s more than a nod to sustainability and seamless integration with those stunning surroundings too.

TOURING AND CAMPING options are also available at Oban Holiday Park.

Oban Holiday Park gets its water supply from nearby hillside springs, making it a particularly environmentally friendly choice. Tyndrum Holiday Park is surrounded by pine forests, home to a variety of wildlife, and offers a children’s quiz to encourage early adoption of eco-responsibilities.

At Ben Nevis Holiday Park, Campbell’s Café serves meals made with locally sourced ingredients, giving visitors a chance to enjoy delicious native Scottish cuisine. Through Highland Holidays, the Campbells are particularly proud to present an authentic Scottish experience for their guests, set against breath-taking landscapes and rich cultural heritage.

“With travellers now prioritising flexibility, pet-friendliness, and multi-generational appeal, we’ve designed our parks to be inclusive and adaptable,” says Andrew Campbell. “Highland Holidays embodies the spirit of togetherness. As a family-run business we truly recognise the importance of family time and the joy of shared experiences. Our mission is to offer our guests unforgettable family holidays in Scotland.”

Highland Holidays
0333 188 1930
www.highlandholdiays.com

10 EXPERT TIPS FOR DESIGNING A LUXURY LODGE

Posted on July 31, 2025

With nearly four decades of experience, timber lodge specialists Pinelog Ltd have helped shape some of the UK’s most stylish and successful holiday park accommodation. Their expert design team has shared ten essential tips for creating a luxury lodge that delivers comfort, visual appeal and long-term guest satisfaction.

1. KNOW YOUR AUDIENCE
Design decisions should start with a clear understanding of your target market. One-bedroom retreats with hot tubs or saunas suit couples, while families seek larger lodges with open-plan layouts. Pet-friendly additions like boot rooms and dog showers are increasingly in demand.

2. PRIORITISE SUSTAINABLY
Guests are more eco-conscious than ever. Using responsibly sourced timber, adding renewable energy systems and prioritising insulation all reduce environmental impact and operational costs.

3. HEAT EFFICIENCY
To extend the rental season, modern heating solutions like panel heaters or wood burners should be paired with top-grade insulation.

4. MAXIMISE NATURAL VIEWS
Lodges should feel connected to their setting. Floor-to-ceiling windows and well-placed glazing bring in light and scenery, enhancing guest wellbeing.

5. DESIGN SMART LAYOUTS
A flowing kitchen-dining-lounge “triangle” supports social interaction and suits a wide variety of users, from couples to multigenerational families.

6. INVEST IN BEDROOM COMFORT
Spacious bedrooms with ample storage are a must, even in compact designs. Guests staying longer appreciate thoughtful design.

7. MAKE BATHROOMS BRIGHT
Smart storage, walk-in showers and features like skylights help small bathrooms feel luxurious and practical.

8. HIGH-QUALITY INTERIORS
Durable and attractive materials extend the lifespan of your lodge. High-spec finishes improve resale value and require less maintenance.

9. USE LOW-MAINTENANCE EXTERIORS
Pinelog - bedrooms with storage and pace Natural materials such as timber, ceramics and metal age well and maintain kerb appeal over time with minimal upkeep.

10. DESIGN FOR PURPOSE
Lodges for personal use can reflect individual taste, while rental lodges benefit from neutral palettes, robust finishes and ease of maintenance. Always design with the end-user in mind. Pinelog’s designs are renowned for their timeless style, comfort and robust performance.

Whether you’re looking to add new accommodation or start a holiday park from scratch, their expert guidance ensures every lodge delivers long-term value and guest satisfaction.

Pinelog Ltd
01246 942842
www.pinelog.co.uk/holiday-park-expertise/

MAKING A SPLASH

Posted on July 31, 2025

Unlocking the potential of swimming pool at your site...

From serene morning swims to chaotic family splash sessions, swimming pools have long been a key draw for holidaymakers across the UK.

Whether it’s the thrill of a flume, the sensory joy of a splashpad, or the luxurious calm of a hot tub, aquatic attractions continue to be a powerful way for holiday parks to boost appeal, increase bookings, and improve guest satisfaction.

But in 2025, swimming pools are not just about water, they’re about experience, safety, accessibility and even profitability.

"Swimming pools are not just about water, they're about experience, safety, accessibility and even profitability."

A POOL IS JUST THE BEGINNING
A well-designed pool area is more than a place to cool off. It’s a hub of activity, a selling point on brochures, and increasingly, a profit centre in its own right. That’s where specialists like Ustigate Waterplay come in.

Their installations go beyond traditional pools to create immersive aquatic play spaces that work for all ages and abilities — even where space or staffing is limited. Ustigate’s innovative splash pads, for instance, are especially well suited for holiday parks. Because they don’t have any standing water, they require no lifeguards, and are therefore low-maintenance, safe, and accessible.

They’re perfect for outdoor play areas and create fantastic visual impact, with over 15 features capable of running from the same water management system as a traditional pool. According to Ustigate, the modern pool experience should not “stand alone.” It should be part of a broader strategy to maximise fun, inclusivity, and efficiency in every square foot.

Their installations often include lazy rivers, interactive water cannons, and customisable water features designed by their long-standing partner, Vortex Aquatic Structures International Inc, who offer a portfolio of over 300 products. We create a space that entertains a multitude of guests simultaneously, whether that’s kids racing through water tunnels, teens battling with spray cannons, or families relaxing under shaded structures by the pool.

FOR LEISURE OPERATORS, water testing isn’t just a routine task, it’s a critical part of keeping guests safe and happy.

TESTING TIMES
However fun or visually impressive your aquatic offering might be, nothing is more important than safety and that starts with the water itself. Enter The Tintometer Ltd, who provide vital equipment for routine and regulated water testing in pools and spas.

Their Lovibond® MD150 photometer is fast becoming a go-to for leisure operators across the UK, especially in parks with multiple facilities or hot tubs in private lodges. The MD150 allows for accurate and efficient testing of chlorine, bromine, pH, calcium hardness, alkalinity and cyanuric acid — all with a user-friendly digital interface.

Crucially, it also helps parks comply with HSG282, the Health and Safety Executive’s guidance for hot tubs and spa pools — which are now widely featured in glamping pods, luxury lodges and cabins. “Accurate, fast testing isn’t just about compliance,” says a spokesperson from The Tintometer Ltd.

“It’s about protecting your guests, your staff, and your reputation. The MD150 gives operators the tools they need to meet the high expectations of health officers, insurers and today’s savvy holidaymakers.” The device’s portability makes it ideal for large sites, and ongoing service and calibration support helps ensure long-term performance and peace of mind.

SPLASH ABOUT provide bespoke retail solutions and branded products, giving your swimming pool facilities the retail wow factor.

TURNING POOLS INTO PROFIT CENTRES
Swimming pools have traditionally been considered a cost centre — expensive to maintain, staff and heat. But what if they could generate income too? That’s the question answered by Splash About, who are helping holiday parks across the UK transform poolside areas into high-performing retail spaces.

Working with over 85% of UK holiday park operators, including household names like Haven and Center Parcs, Splash About brings what they call “retail theatre” to poolside merchandising. Their formula is simple but powerful: great products, clever displays, and a smart stock management system.

From UV-protective wetsuits and swim nappies to toys and goggles, Splash About offers a full range of swim and water play products. These are merchandised on custom-designed, durable displays that thrive in the humid, high-traffic poolside environment. Their unique back-end portal system even automates reordering, keeping shelves looking full without overloading on-site storage.

“This approach works,” says Managing Director Lesley Beach. “Some of our partners have seen poolside retail quadruple, moving pools from cost centres to profit centres.” For holiday parks looking to add a revenue stream without expanding their footprint, this is a proven solution.

THE YORKSHIRE SPA RETREAT were crowned overall Winner of Holiday Park Pool of the Year in the 2023 UK Pool & Spa Awards.

RECOGNISING EXCELLENCE
Of course, the holiday park industry is filled with innovation, creativity and quality — all of which are celebrated at the UK Pool & Spa Awards. These prestigious awards recognise excellence in design, management, and customer experience across all sectors of the wet leisure industry.

For holiday park operators, it’s a chance to benchmark standards, discover new suppliers, and even gain a valuable marketing edge by being shortlisted or winning an award.

From eco-conscious filtration systems to high-tech water features and inclusive splash zones, the awards provide a snapshot of the very best in British pool design and operation.

If you’re proud of your pool facilities, whether newly installed or lovingly maintained, the UK Pool & Spa Awards are a brilliant opportunity to showcase your efforts and earn industry recognition.

A USTIGATE SPLASHPAD is great because it offers water play without water depth, making it inclusive, accessible, safe and fun for everyone.

PLANNING FOR THE FUTURE
The way guests use pools is changing. They want more than just a dip, they want experiences, comfort, and personalisation. Meanwhile, operators need to balance this with safety, staffing, sustainability, and space constraints.

Today’s swimming pool offering needs to work hard, not just during peak summer weeks but year-round, come rain or shine. That might mean adding a heated splashpad for shoulder season appeal, investing in automated water testing to free up staff time, or turning your poolside into a miniature high street.

Whatever the size or style of your site, there are now smarter, safer, and more profitable ways to use aquatic facilities to their fullest. Whether you’re running a coastal caravan park, a woodland glamping retreat or a luxury resort, your pool can be a standout feature — one that guests remember, share, and return for. Now might just be the time to dive in!

CONTACT INFORMATION:

Lovibond Water Testing
www.lovibond.com

Splash About
www.splashabout.com

Ustigate Waterplay
www.ustigatewaterplay.co.uk

UK Pool & Spa Awards
www.ukpoolandspaawards.co.uk

FULLY MANAGED

Posted on July 31, 2025

A New Fully Managed WiFi Service for Parkdean Resorts...

Parkdean Resorts, the UK’s leading holiday park operator, runs 65 parks across England, Scotland, and Wales. Each year, over 3 million guests and 20,000 homeowners rely on its WiFi.

Reliable WiFi is essential—not just for guest satisfaction and loyalty, but also for operations like mobile payments, ordering, and team support. When the old system had reached its limit, Wifinity stepped in to upgrade the infrastructure, boosting performance for both guests and staff.

WIFINITY PROVIDED
• Great connectivity for guests, employees and secure operations
• Simplified guest WiFi user experience
• Premium ‘paid for’ and freemium tiers
• Scalable network to cope with park expansion
• Fully managed service
• Cost effective integration with existing infrastructure

Site surveys began in 2019 and continued through the 2020 COVID-19 closures. Parkdean Resorts used the downtime to restructure and upgrade its WiFi, preparing for growth, expansion and rising guest demand. The upgrade included a direct-to-van (DTV) setup with Cambium backhaul, Ruckus access points and a fully branded captive portal for easier guest access.

A corporate SD-WAN delivers high-speed local internet for cloud services, while a VPN overlay links to private datacentre systems. Both corporate and guest networks are fully managed by Wifinity, which ensures performance, handles network operations with Parkdean, and provides 24/7 UK-based support—so staff can focus on giving guests a great holiday.

THE GUEST USER JOURNEY
• “One and done” process: User connects to login page
• Key lasts indefinitely: Account created key shown and sent
• Works with any device: Home-like connection process
• No interruptions: No need to re-login or re-enter the password

Most of the park is covered, allowing guests to roam without drop-offs, and staff devices stay connected too. During its first full season with the new guest WiFi solution:
• More than 500,000 individual accounts were created
• The premium, paid service generated added revenue
• There was a 400% increase in devices using the optimised DPSK user journey
• Customer satisfaction ratings increased
Wifinity and Parkdean continue to collaborate to improve service and respond to feedback, aiming for a successful 2025 and high guest satisfaction.

THE UPGRADE NOW DELIVERS WIFINITY PROVIDED
• Park-wide, high-speed internet access
• Corporate WiFi service with firewall to run EPOS, guest services and corporate devices
• Automatic onboarding for corporate managed devices with certificate-based network authentication for Parkdean Resorts’ MDM services
• Streaming and entertainment across devices
• High quality VOIP and video calls, supporting remote working
• Home-like guest onboarding using DPSK
• Free or premium ‘paid for’ options
• Flexible plans by day, weekend, week, month or year
• Fully branded Park Connect service
• 24/7 customer services, co-branded communications, help guides
• Monthly service reviews, for customer satisfaction and troubleshooting
• Proactive issue identification and resolution for a better overall network service

Wifinity
020 8090 1290
www.wifinity.co.uk/holidayparkscene

WASHROOM REVIVAL

Posted on May 14, 2025

Elevating Toilet, Shower & Washroom Facilities on your site...

As UK holidaymakers continue to prioritise comfort, cleanliness, and eco-consciousness during their travels, the humble washroom has emerged as a key player in shaping guest satisfaction.

For owners and managers of holiday parks, caravan parks, campsites and glamping sites, upgrading toilet, shower, and washroom facilities is no longer a luxury – it’s an essential component of modern hospitality.

With new innovations in design, functionality, and sustainability, there’s never been a better time to invest in next-generation facilities.

BILLING AQUA DROME supplied and fitted by Total Cubicles.

WHAT GUESTS EXPECT IN 2025
Today’s Park guests seek facilities that are not just functional, but pleasant and hygienic. The days of draughty, dimly lit, and poorly ventilated toilet blocks are long gone. Visitors now expect washrooms to reflect the same quality they enjoy at home – if not better.

This shift has seen a boom in the popularity of cubicle systems that are durable, waterproof, hygienic, and visually appealing. Total Cubicle Solutions, a leading manufacturer and supplier in this space, is helping transform tired facilities into bright, modern, and stylish spaces.

Their cubicles, lockers and vanity units have enhanced sites like Park Holidays Ltd’s Sand Le Mere and Par Sands parks, and Billing Aqua Drome’s outdoor shower units, setting the bar for premium site amenities. “Our systems are built not only for durability and hygiene but also to help operators inject real style and identity into their washroom areas,” says a spokesperson from Total Cubicle Solutions.

“Each cubicle is customisable, making it easy to match existing branding and elevate the entire guest experience.” With high footfall throughout peak seasons, easy maintenance and longevity are just as important as aesthetics. Solid-grade laminate options provide a long-lasting, vandal-resistant solution that remains easy to clean and resilient in all weather conditions.

SAND LE MERE SINK and basin
supplied and fitted by Total Cubicles.

TACKLING THE WATER CRISIS HEAD-ON
Another major consideration for park operators is sustainability – particularly water conservation. With the UK facing mounting pressure on water resources, efficiency is now critical. One company at the forefront of water-saving technology is Cistermiser, which has welcomed Ofwat’s new £100 million Water Efficiency Fund as a pivotal move towards sustainable progress.

“We strongly support the fund and its potential to drive meaningful reductions in water usage,” says Richard Braid, Managing Director of Cistermiser. “But innovation doesn’t have to be complex. Our infrared urinal controls and sensor-activated WC dual flush systems are smart, effective, and proven to deliver real savings.”

Cistermiser’s EasyflushEVO, a leak-proof siphonic dual flush valve, is a standout example of this innovation. By eliminating below-waterline seals prone to wear and scale build-up, it provides a reliable solution to the UK’s 1.5 million estimated leaky toilets – each potentially wasting up to 400 litres of water a day.

Such technologies don’t just help holiday park operators cut water bills; they also ensure compliance with growing sustainability regulations. As the hospitality industry evolves to meet eco-friendly targets, adopting efficient washroom systems has become both a financial and environmental imperative.

The days of draughty, dimly lit, and poorly ventilated toilet blocks are long gone.

AWARD-WINNING STANDARDS IN GUEST FACILITIES
Holiday parks that go the extra mile in their washroom facilities are gaining recognition, too. The Loo of the Year Awards continues to celebrate the best in British washrooms, including caravan and camping sites.

The 2024 awards, held at the National Motorcycle Museum, honoured Bryndu Caravan Park’s Eva Tamaz-Szora as the UK’s top washroom technician. Her win underscores the importance of dedicated maintenance and high standards in ensuring exceptional guest experiences.

Becky Wall BEM, organiser of the awards, highlighted the broader impact: “Toilets and washrooms are an essential part of customer service. Celebrating those who prioritise cleanliness, accessibility, and care shines a light on what modern guests truly value.”

The awards’ rigorous 101-point grading system covers everything from signage and accessibility to hygiene and decor, inspiring operators to keep pushing standards higher.

WATER BILLS on the rise advise Cistermiser.

FUNCTION MEETS FLAIR
Washroom design is undergoing a renaissance. Whether it’s stylish vanity units, nature-inspired interiors, or enhanced lighting schemes, design is being used to both impress and serve.

Seamless surfaces, sensor taps, and contactless flushing all support hygiene while elevating the visual and tactile guest experience. Operators are now also investing in private shower pods, family-friendly washroom suites, and even accessible Changing Places facilities to accommodate visitors with complex needs.

The latter, championed by Martin Jackaman – recent recipient of the Loo of the Year Lifetime Achievement Award – are rapidly expanding across the UK, ensuring inclusivity for all.

DESIGN AND PRACTICALITY in abundance for this outstanding facility at Flamingo Land.

INVEST TO IMPRESS
Ultimately, upgrading washroom facilities isn’t just about style or environmental responsibility – it’s about guest retention and reputation. In a world where online reviews can make or break a destination, providing clean, modern, and well-managed washrooms is a business essential.

For those managing campsites, holiday parks, or glamping getaways, these upgrades can lead to happier guests, better reviews, and stronger bookings season after season.

With support from forward-thinking suppliers like Cistermiser and Total Cubicle Solutions, and the visibility offered by initiatives like the Loo of the Year Awards, there’s never been a better time for park owners to raise the bar.

Cistermiser
0118 969 1611
www.cistermiser.co.uk

Total Cubicle Solutions
0151 298 1509
www.totalcubicles.co.uk

Loo of the Year Awards
01531 640715
www.loo.co.uk

MINISTER VISITS DRUMMOHR CAMPING & GLAMPING

Posted on February 13, 2025

Scotland’s Tourism Minister Richard Lochhead visited Drummohr Camping and Glamping Site in East Lothian last Autumn, celebrating its success as a leader in quality and sustainability within the tourism industry.

Drummohr, located on the Firth of Forth near Edinburgh, was recently named UK Campsite of the Year by Camping magazine and Best Park in Scotland by Pitchup.com. Minister Lochhead toured the 11-acre park, known for its eco-friendly practices and top-tier accommodations, including luxury lodges, glamping pods, and en suite bothies.

Site Manager Angie Purves showcased initiatives such as solar energy generation, EV charging points, and support for local transport links. Biodiversity projects include wildflower gardens, bug hotels, and native flora protection, making the park a haven for wildlife.

During the visit, the Minister planted a cherry blossom tree to commemorate the park’s AA five-star award and honoured a long-standing seasonal guest who recently passed away. Lochhead also met staff, including site wardens and the gardener, who contribute to the park’s environmental goals.

The Minister praised Drummohr’s commitment to sustainability and its role in boosting Scotland’s economy. “Businesses like Drummohr are crucial to Scotland’s high-value tourism sector, contributing to a thriving, sustainable future,” he said.

Angie Purves highlighted the park’s community impact, from supporting local businesses to sourcing products from nearby suppliers. Drummohr, part of the WCF employee-owned group, employs 13 staff and continues to invest in guest satisfaction and sustainability.

Drummohr Camping & Glamping Site
01316 656867
www.drummohr.co.uk