Holiday Homes

MAX OFFERS REVENUE BOOST

Posted on May 10, 2023

MAX OFFERS REVENUE BOOST

AWAZE HAS TEAMED UP with the Hospitality Professionals Association to launch a first-of-its-kind training programme.

Holiday park owners who signed up to Hoseasons’ new revenue maximisation service MAX have enjoyed a strong start to the year, despite the cost of living crisis. Average income is up 35% for those owners using the service compared to the same point in 2019 – a statistic the self-catering specialist says clearly demonstrates the value of its unique revenue management model in a price-sensitive market.

David Groves, Director of Trading Performance at Awaze – the parent company of Hoseasons, says: “We all know people are having to make tough decisions about where they spend their hard-earned cash at the moment. “The Great British public are prepared to cut back on other luxuries if it means protecting their annual break, but they must feel like they are getting value for money.

“That’s why an approach that carefully balances occupancy and price is so important for holiday park owners right now if they want to make the most of their asset.” News of MAX’s success comes as Awaze teams up with the Hospitality Professionals Association (HOSPA) to launch a first-of-its-kind training programme to develop Revenue Management talent for the ever-growing short-term rental sector.

 

PRICE IS IMPORTANT FOR HOLIDAY PARK owners right now advises David Groves, Director of Trading Performance at Awaze.

The company has agreed a two-year sponsorship of the trailblazing programme, which it hopes will provide a strong pipeline of revenue managers with skills tailored specifically for the vacation rental market. Three qualifications are being offered as part of the programme, including the Foundation Certificate in Revenue Management, the Professional Certificate in Operational Revenue Management, and the Professional Diploma in Strategic Revenue Management.

The Foundation course is an entry-level introduction to revenue management principles and practices and is ideal for holiday park owners, on-site teams (such as reception or reservations managers) or operators’ corporate office staff. The Professional Certificate and Diploma - whilst open to everyone - will be mainly suited to those with some revenue management skills, including those with hotel sector experience and those seeking a career in revenue management.

Six Awaze staff have collaborated with the HOSPA Professional Development Team to shape the content for the three courses, which are already proving popular with finance staff from both individual and multiple park operators For more information about the Revenue Management Programme and to apply, visit https://www.hospa.org/professional-development.

DESTINATION HOT TUBS

Posted on May 10, 2023

DESTINATION HOT TUBS

Holiday locations now have a wealth of compliant spas to choose from...

HOLIDAY BOOKERS continue to look for hot tubs as part of their vacation wish list.

The holiday market continues to recognise hot tubs as essential for attracting the best level of bookings. Key words and phrases such as ‘staycation UK with hot tub’, ‘hot tub staycations UK’, and ‘UK staycations with hot tubs’ all appear on a list of the most common staycation Internet searches. So, there is great appeal for the appropriately named Vacation Range, from Superior Wellness, that is ideal for holiday homes, cottages, B&Bs and Airbnb.

Ready to order now, you can choose from the Vacation Lounge or the Vacation Social depending on your customers’ needs. Great for guests who want to relax on holiday, the Vacation Lounge hot tub is suitable for five to six people and offers the perfect combination of one lounger and five seats. This 13 amp hot tub has R10 insulation and 25 jets.

 

SOCIAL TIMES
Superior’s Vacation Social is an all-seater hot tub for up to seven people, ideal for larger holiday rentals that need a hot tub big enough to fit all guests in. This 13-amp hot tub has R10 insulation and 26 jets. Not to be out-shone, Sunbeach Spas remain the exclusive supplier of hot tubs and related products to a number of holiday parks around the UK, including multiple sites with both Coastfields Leisure and Country & Coastal Holidays along the east coast, and also Lady’s Mile Holiday Park in the south.

“We continue to bring new holiday park companies on board, and most recently have been awarded a new contract to supply over 100 of our 344S spas and 100 saunas to a brand new park over the next six months,” reveals Sunbeach’s Wayne Green. Sunbeach’s 344S plug-and-play spa is now in its third regeneration and remains by far the spa of choice for most of our holiday park clientele.

Wayne confirms: “They appreciate its simplicity of design, combined with a good feature set for its price point - enough features to make it great for customers to have fun and relax in, but also be easy to maintain by site staff. The 344S features award-winning R10 insulation system, making it cost-effective to run, too. “For the next level in lower-cost, eco-friendlier running, it is also heat source pump compatible and pairs wonderfully with the iNHEAT range of heat pumps exclusively available from Sunbeach Spas,” Wayne shares.

“Our iNHEAT heat pumps are available with outputs from 3kW to 21kW, with either on/off switching or inverter controls, and can be retrofitted onto a wide range of spas and swim spas.” Matthew Lowe, Sales Manager with Coastfields Leisure Ltd, endorses the Sunbeach offering: “We have been in partnership with Sunbeach Spas now for over five years, we chose to use them initially due to the energy efficiency and ease of installation of the 344 tub. We are currently using almost exclusively the 344 spa,” says Matthew.

“We picked this model due to it looking the part, excellent build quality, great energy efficiency, ease of installation and we have not been disappointed,” adds Matthew. Coastfields currently have around 100 tubs on our fleet units and Sunbeach look after all the warranty and aftercare needs including the care chemicals and filters. There is also a stock of chemicals and filters in Coastfields’ shops so retail customers, who also have the same tubs, can keep them in perfect condition.

 

Matthew enthuses: “We are also currently near completion of another lodge development at Grange Leisure Mablethorpe utilising the 344 tub. It’s been a pleasure to work with Sunbeach Spas and look forward to many more years of excellent service.“ Relative newcomers to the holiday hot tub sector, Certikin offers a range of four true-hydrotherapy hot tubs, specifically designed for the holiday-let market for both guests and operators.

The commercial spas don’t just comply but some exceed the all-important health and safety requirements enforced by HSE and Local Authorities. The premium, energy-efficient smart spas feature an ozone generator, 24- hour filtration duration; a spa frog in-line chemical dosing system and have no perishable items such as headrests, diverter, or air valves fitted.

In addition, and going above and beyond the HSE and BISHTA guidelines, the hot tubs also feature a fast drain valve, reducing drainage time to 9-10 minutes; a reduced heating time of 3-5 hours with an additional energy source; tamper proof 2-3 button control panel and a silent, energy-saving circulation pump to protect the high-speed pumps.

They can be operated via a Smartphone App and Wi-Fi control that allows the operation of up to 100 spas. The Sevilla Plug and Play model features one lounger and five seats and has 46 hydrotherapy jets and relaxing LED colour-therapy lighting. Due to its low power consumption, it is ideal for parks with limited electricity supply.

The Cordoba comes with 40 hydrotherapy jets, StarLightTM corners, Central LED colour therapy lighting and accommodates six people. The smallest hot tub in the range is the four-seater Porto whilst the largest is the very spacious seven-seater Valencia.

 

HEALTH AND SAFETY
The main aim of the introduction of Health and Safety Guideline 282 (HSG282), that came into effect in early 2017, was to reduce the risk of Legionella outbreaks associated with spas and hot tubs. The guideline covers all spas and hot tubs in a commercial setting i.e. all those hired out and used by more than one party such as holiday destinations and lets.

The guidance aims to:
• Reduce the risk of Legionella and microbiological contamination
• Emphasise the operator’s responsibility
• Ensure testing is frequent and planned (at least three times a day)
• Highlights that results should be recorded
• Stresses there should be a written action plan if required

The Lovibond® Professional Pool and Spa Photometer Kit enables the operator to measure all the tests mentioned in HSG282 from one case. Contained within the kit is an MD 100 Professional Photometer for the measurement of chlorine, bromine and pH and an SD 80 Total Dissolved Solids (TDS) Pen. All kits are supplied complete and ready to use. They use premeasured reagents which when added to the hot tub or pool water sample form a colour the intensity of which is proportional to the amount of substance being tested.

A typical test procedure would be
• Take a sample of the water to be tested in a sample cell, place it in a photometer and zero the unit
• Add tablet reagents and allow the colour to develop
• Return cell to photometer and read
• Record results and take appropriate action

Each HSG282 test kit purchased receives access to a FREE online Training Course. The training course covers:
• What is HSG282
• What to test for and why
• Correct Sampling
• Overview of pH, TDS, Chlorine & Bromine
• How to use photometers, comparators & TDS Pens
Importantly, the kit measures both chlorine and bromine so, if different disinfectants are used across your site, the same kit will cover both. Contact support@lovibond.uk for more information.

REPAIRS AND MAINTENANCE

Posted on May 10, 2023

REPAIRS AND MAINTENANCE

WATER PLAY ATTRACTIONS need to be kept in tip-top condition by specialist teams like The Splash.

As the warmer weather approaches, many leisure parks, holiday parks, and local authorities are preparing to open their splash pads for the season. The Splash offers recommissioning and maintenance services to help ensure a successful opening.

“Our services are essential for ensuring that splash pads are functioning properly and are safe for use. We can work with existing systems to assess the current state of facilities and perform any necessary repairs or upgrades to ensure a seamless opening,” says Clare Jayson. “Whether you are looking to reopen a splash pad that has been closed for the winter season or are looking to improve the overall experience for your visitors, our team of experts is here to help,” she adds.

The Splash prioritise safety and quality in all of our work and are dedicated to providing the best possible service to clients. Their splash pad products are all crafted in the UK, providing cost-effective pricing, exceptional quality, and distinctive solutions.

The Splash
enquiries@thesplash.uk
www.thesplash.uk

CHANGING PLACES

Posted on May 10, 2023

CHANGING PLACES

Even the humblest washroom facilities can make or break your brand, advises Becci Knowles...

ADD A TOUCH of character to your washroom facilities to keep the guests happy.

Leading market research firm Mintel says that in a competitive market, with relatively low brand differentiation outside of the leading holiday centre brands, catering for rising visitor expectations in terms of accommodation, facilities and experiences has become vital for success. Clean, modern, accessible, and eco-friendly washrooms have a key role to play in continuing this upward trend.

A quick look at holiday park reviews online at Tripadvisor is testimony to the fact that these facilities feature highly on the list of customer priorities across every demographic. Meeting the rising expectations of existing customers and changing the perception new ones, is vital for a destination’s growth. Park Holidays operates 43 caravan holiday parks across the UK from Cornwall in the West, Suffolk in the East and up to Yorkshire and Scotland in the North.

Commenting on the importance of its washroom facilities across the portfolio, a spokesperson told Holiday Park Scene: “On our parks which provide touring and camping pitches, the washrooms remain one of the single most important factors in shaping guests’ level of satisfaction with their stay.

“On review websites, our facilities will frequently be commended for their cleanliness, standards of maintenance, and overall impression of being a welcoming and hygienic environment for ablutions. “Positive comments on our washrooms also appear on Park Holidays’ Feefo review website and have helped the group achieve the platform’s excellence award for six years in succession.”

SUCCESS MARKERS
Washrooms are pivotal in the success of smaller parks too, particularly where there is a spa element Kevin Jones, resort director at Whalesborough Farm and cottages tells Holiday Park Scene. “Being a health spa and 5* cottages resort, cleanliness and the experience is vital to our business, we pride ourselves on giving the customer the best possible experience they can have while with us,” says Kevin.

He continues: “Businesses are judged by the cleanliness of the facilities and predominantly the washroom facilities, we want our customers to enjoy their time with and a clean, pleasurable place to be starts with the washrooms.” Shaun Matthews is the owner of Blue Hills Touring Park in Truro. He agrees that good quality, clean facilities help to present a professional image of your park.

“Many smaller caravan and camping sites such as our 50 pitches often don’t provide some of the other facilities that are found on larger parks so it essential that those we do provide are as good as they can be. They will be one of the main facilities that a park is judged upon. “The main requirement that guests are looking for, regardless of shape/ size washroom facility that’s provided is cleanliness, this seems to be the number one priority and is never going to change.

“Washroom facilities have been moving more and more “posh”, underfloor heating, heated and backlit mirrors, background music. In some case there has been a move to provide facilities that are more akin to a hotel, although this is still the preserve of the much higher end parks.”

AS DERBYSHIRE’S NEWHAVEN HOLIDAY PARK SHOWS, thoughtful design can make all the difference to washroom appeal Pic. Park Holidays UK

LOCATION, LOCATION
Emma Bateman is the site manager of Lincolnshire based holiday park, Westwood Lakes. Specialising in fishing holidays, it has seven lakes open to guests and the public. As fishing is an outdoor sport, and the lakes are sometimes a distance from the main buildings, the park has built its own toilet facilities around the lakes, which staff clean daily. The company also hires portaloos, via an external provider, for the lakes that cannot be reached by the water and drainage system.

Emma says: “Over the 16 years we have been operating, we have tried to update our facilities as we see fit. For example, the outdoor permanent toilet blocks are a recent addition to the site after fisherman complained the café and bar toilets were too far away from the lakes. “In addition, we have recently updated our hand driers to the Dyson air model, and we find they are much more efficient at drying hands and that means less paper is used too.”

Onsite facilities include both a café and bar with washroom facilities, including disabled toilets and baby changing units. Emma adds: “Having these extra facilities means we can accommodate all visitors; inclusion is important to us at Westwood Lakes, and this is reflected in our facilities having ramp access etc, to improve visitor experience.” Mayfield Park is a family-owned and run camping, caravan and residential park nestled in the hills on the outskirts of the famous market town of Cirencester.

Picking up on Emma’s point about access and inclusion, managing director Carl Upton agrees that the location of your washrooms, is key: “When planning on new toilet blocks it’s always good to keep them near the camp site and not miles away or in a muddy field and to have easy access for disabled users,” he says. Had the team at Westwood Lakes foreseen just how much how much the park would grow in the 16 years since its inception, Emma says they would have planned their washroom facilities differently: “For example, the outdoor permanent toilet blocks would have been built much earlier and we would have used part of the accommodation plumbing and drainage systems to be able to reach the further afield lakes instead of portaloos, which is an extra monthly expense.”

“Washroom location is everything,” says Blue Hills Touring Park’s Shaun Matthews. “So not too far from the furthest pitches but equally close enough to services to reduce installation costs.” He also points to ease of operation. “Are they user friendly, can some facilities remain open whilst others are closed for cleaning,” Sean asks. “Don’t underestimate the number of cubicles/ showers required, make sure that guests are well catered for and won’t have to queue for their morning shower. “Accessible and family bathroom facilities should also be provided. Can you integrate other facilities into the same building, for example, wash up areas.”

WITH THEIR HIGH VOLUME OF USERS, washrooms at Chichester Lakeside Holiday Park are scheduled for regular monitoring visits throughout the day. Pic. Park Holidays UK

ECO ESSENTIALS
Back at Whalesborough Farm and Cottages, resort director Kevin is keen to stress the importance of sustainability: “Parks should always consider sustainability, from thinking how we heat our washrooms to the water we use in them,” he says, adding: “We use water from our own bore hole and air source heating powered by our turbine on site.” Blue Hills Touring Park’s Shaun Matthews suggests using recycled and environmentally friendly cleaning products.

“If you can easily manage the cleaning maintenance through good design then you are part of the way to sustainability. “In addition, sustainability can be achieved through the installation of renewables such solar thermal, air source/ground source heat pumps and so on.” Achieving a more sustainable business model, especially in the current economic climate, remains a challenge for many parks.

Emma again: “We have to think of what is friendly and cost effective; we are becoming more aware of the environmental damage and we can make a difference with better quality hand driers, environmentally friendly toilet rolls and tissues. “Sadly, this doesn’t always equal cost effective, and that is something we are trying to balance here at Westwood Lakes,” she adds.

Looking to the future, Shaun says: “Washrooms will become more upmarket as guests demand a better experience. “Probably more eco-friendly, it’s quite likely that more operators will also move towards unisex facilities. This will help to reduce the number of cubicles required and reduce costs as utility bills continue to grow.” Picking up on this point, Whalesborough’s Kevin Jones says: “Washrooms of the future will be clean, vibrant, multi-generational, filled with cloud-based technologies, a zero emissions bathroom removes the feeling of guilt when using natural resources and energy.

“It will allow us to take a shower several times a day without placing a burden on the environment. “Designed as a small power station, the bathroom functions as a heat recuperator and water treatment facility, for example by converting waste materials into methane which is then used to generate heat.” While the development of washroom technologies continues to gather pace and the exact future of them remains to be seen, what is clear is that parks looking update their existing facilities or install new ones have an ever-widening range of products and services to choose from.

BUSINESS BOOSTERS

Posted on May 10, 2023

BUSINESS BOOSTERS

Creating a themed holiday break can hike bookings, writes Judith Wojtowicz...

THIS ENORMOUS BEECH TREE, affectionately known as Lando, is perfect for tree climbing at Camp Wildfire in Kent

Themed breaks are a great way for holidaymakers to explore new things; to experience something different be it stargazing in Norfolk, learning to surf in Scotland or fishing in the Fens. Whether aiming at a family looking for a week of water sports, such as Willowholt Caravan Park, or a solo traveller escaping for a few days to a writing retreat alongside like-minded people at somewhere like Lumb Bank.

Many centre operators are exploring new ideas while also adding value for today’s cost-conscious consumer. Skelwith Fold Caravan Park in Cumbria brings keen walkers all year round where guests are now raising money for the local air ambulance service through their purchase of walking guides. Routes range from easily navigated low-level footpaths to more demanding ascents of the surrounding fells. “All the walks have been submitted by our guests and used by Skelwith as part of our marketing strategy,” said Henry Wild whose family owns the park.

Henry explained: “Many guests come here specifically to enjoy walking in these spectacular surroundings and our guides are much appreciated. The fact they are compiled by like-minded visitors helps create something of a bond between guests who are delighted to see their own walk realised in print when they next return.” Each guide costs just £1.50 and last year raised £2,675 for the charity. Discounted green fees are on offer at the family-owned Riverside Caravan Park which neighbours Bentham Golf Club in the Yorkshire Dales.

Thomas Marshall rescued the failing club in 2009, ‘taking a gamble’ to invest in his personal vision. The risk paid off as today golfers flock to the site which has earned an enviable reputation as one of the best appointed and most spectacularly sited courses in the UK. The park has expanded still further with the creation of a luxury glamping option called Wenningdale Escapes making it a genuine destination of choice for golf enthusiasts.

HENRY WILD came up with the walking guides charity initiative at his family owned Skelwith Fold Caravan Park

Pods and lodges, the latter available both for rent and sale, are dotted around the fairways, a unique location for visiting players while also attracting non-golfers who value the space and beautiful scenery. The project has developed into a unique business model, bringing unexpected and very welcome benefits. The park is seeing a trend among returning visitors to ‘trade up’ initially from renting a spot for their touring caravan to buying a static ‘caravan’ on site, and from there to purchasing a luxury lodge on the fairway.

Said Thomas: “Since buying the golf club our business has gone from strength to strength, with cross-over between the two sites. It has been a hugely exciting ride over the past 15 years and the hard work has paid off, thanks in no small way to the combined efforts of our amazing team.” Taking advantage of what is already available on site is also proving a successful strategy at Acorn Holiday Park in the Cambridgeshire Fens where fishing is the main attraction.

Co-owner Paul Stanton purchased Acorn and the adjoining Pisces Country Park just before the COVID lockdown, recognising the potential to create one big park. “With four well-stocked fishing lakes and situated close to the famous Welney Wildfowl and Wetlands Reserve, we definitely saw an opportunity as people are choosing to get back to Nature for short breaks,” said Paul. “We could see the market was changing as guests told us they want a UK holiday, somewhere to relax and with a variety of activities.

While fishing is a central part of our business plan, we are also exploring the potential of working closely with the Wetlands Trust to offer added value.” With Pisces already established as an award-winning fishing venue, Paul has seen a quick return on his investment having trebled the number of rental units at Acorn and upgraded site facilities. Specialist conservation work is ongoing to enhance the grounds and lakes and several families are now on their second or third visit.

SEE WHOOPER SWANS at Welney Wildfowl and Wetlands Reserve while staying at Acorn Holiday Park. Photo: Keith Suffling

DARK SKIES
The dark skies over Norfolk also bring returning visitors to Kelling Heath Holiday Park, where a programme of themed breaks includes Star Parties attracting hundreds of amateur and professional astronomers to get an uninterrupted glimpse of the Milky Way and the constellation of Orion, visible to the naked eye. To meet demand, ten premium pitches in a sheltered spot, were added last year exclusively designated for astronomers.

These events have become even more popular since the park was recognised as a 2-star accredited Dark Sky Discovery Site in 2017, unaffected by light pollution. To protect this natural phenomenon, lighting is restricted across the site through sensitive pitch planning and asset design. Guests are advised to bring toothbrush and torch when they come to stay! Kelling Heath gives many people their first true dark skies experience.

The ‘excitement and wonder on the faces of those marvelling at the majesty of the night sky’ at our Star Parties is something to behold, said Michael Timewell, director of park owner Blue Sky Leisure. As well as star parties, the park’s dedicated countryside team runs a series of activity breaks during school holidays with the emphasis on conservation and education, reflecting its relationship with the Kelling Heath Site of Special Scientific Interest (SSSI) which borders the park.

MAIN ARENA AT LAST YEAR’S INAUGURAL TORCHLIGHT Festival hosted by the Camping and Caravanning Club at Walesby Forest. Photo: Matthew Smith

Marketing manager Lucy Cook told us the importance of these events cannot be over-estimated. “Elevating the importance of Dark Skies, educating people on what to look for and supporting specialist groups in the pursuit of their interests is incredibly important to us as a business. All our activities align with our ethos of enjoying the outdoors, discovering Nature and spending time together.”

When it comes to choosing a themed holiday, trying something new outside your comfort zone or learning a new skill, Camp Wildfire probably comes close to having it all. Festival camping with a difference, this forest retreat in Kent is packed full of adventure, a unique experience offering an extraordinary 100 activities with music at night for those who want to party. Activities range from making cocktails and learning to fly the trapeze to hot air ballooning and tree climbing.

New ones are added every year including Camp Kindling for those who wish to bring children. The brainchild of two university friends, it has grown from a one-off summer camp which attracted 350 adults in 2015, to a significant player in the leisure sector attracting 3,000 people to each weekend event held during August and September. More than 40 per cent of guests are returning visitors with social media and word of mouth recommendation ensuring full capacity.

ENJOY THE MAJESTY of the night sky at Kelling Heath’s Star Parties in Norfolk. Photo: Andy Green

MAKING MEMORIES
Marketing manager Chris Rice reckons themed breaks are popular because it gives people a reason to take time out and do something totally different. “They are not just buying a holiday, they are buying joy and making memories. They can come back year after year and try something different. Camp Wildfire offers a low-stake investment in trying something they would never normally have either the opportunity, or the nerve, to try.

They can explore all their curiosities in a safe environment, which works for them and for us as a business.” For those who have the nerve to ride the waves, a stay at Surf Tiree in Scotland might be a good place to start. Self-catering accommodation is available alongside lessons from a team of professional instructors led by husband-and-wife team Marti and Iona Larg. Long stretches of beach with safe sea conditions provide the perfect setting for beginners of all ages, while kitesurfing and kayaking are also available.

After a two-year planning battle to set up their surf school, Surf Tiree has developed an enviable reputation. So much so that it is being considered as next year’s host for the Scottish National Surfing Championships. “It was tough in the early days, but we didn’t have the luxury of giving up as we had invested too much emotion and energy into the project,” said Iona. Board, wetsuit and all necessary kit is provided, and each instructor has no more than six-eight people in a group.

While this type of holiday is seasonal (April to October) and weather dependant, the beautiful Isle of Tiree has much to offer and year-round visitors can enjoy the wildlife, whale watching, basking sharks and lots more besides. When it comes to themed holidays there really does seem to be something for everyone. Geocaching in the Lake District, yoga in Wales, ‘witchy weekends’ in the Highlands, indoor bowls at Potters Resort, chess tournaments at Butlins, netball weekends in Shropshire, medieval weekends at Warwick Castle, orienteering in Norfolk… the choice is endless, and the potential is being increasingly recognised by independent owner/operators.

PROFESSIONAL SURFER and instructor Ben Larg rides the waves at Balevullin Beach on the Isle of Tiree.

The PR value of such events has also been recognised by the Camping and Caravanning Club. While individual member sites tend not to provide themed breaks, relying instead on visitors choosing a site depending on leisure activities available in the vicinity, the club has created its own themed event. Following a successful launch last year, the club is once again hosting a Torchlight Festival of Camping in Walesby Forest, Nottinghamshire (August 18th -21st).

Exclusive to club members the programme includes an impressive line-up of musical entertainment headlined by Sophie Ellis-Bextor and Will Young. At nightfall, an illuminated light trail will entice visitors into the forest to learn about the club’s 122-year history. A £20 day pass will enable guests to try their hand at outdoor activities such as archery and zip-lining while campers can keep up the club’s century-old tradition of ‘lighting up’ by decorating and illuminating their tents, caravans and motor homes.

It seems activity breaks such as this are especially appealing for those seeking two or three shorter holidays a year, perhaps combining a hobby with a few days away, or simply wishing to get away from stressful everyday life rather than the traditional dash to the sun for two weeks. From a business perspective they encourage repeat visitors for popular annual events and help maintain on and off-peak occupancy rates.

RELAX AND EXPLORE

Posted on May 10, 2023

RELAX AND EXPLORE

A tour of Pembrokeshire's Noble Court Holiday Park...

NOT JUST MEETING but exceeding visitor expectations.

With over 50 acres of landscape to explore, Noble Court Holiday Park is the perfect example of Celtic Holiday Park’s relax and explore ethos. Noble Court is one of three parks, owned by the Pendleton family since 2002, within the Celtic Holidays Group.

Owner Huw Pendleton says; “Over the years, the desire has been to improve the visitor experience and deliver something special.” He was recently recognised as the recipient of Hoseasons’ Outstanding Contribution to UK Tourism award at its 16th annual Owners Conference.

Celtic Holiday Parks offer an array of accommodation and guest experiences at Noble Court, from the prestigious Hampton lodges to luxurious three-bedroomed Spinney lodges complete with four poster beds, contemporary pods, and the unique Stargazer panoramic tents.

STAND OUT
Noble Court boasts the quirky restaurant Charlie’s Celtic Tavern, which has quickly become a popular venue amongst guests and locals as one of the best dining experiences in Pembrokeshire. Quirky design features, including a life-size giraffe, an upside-down cow hanging from the ceiling, and eye-catching artwork, create the impression of hotel-style facilities within a Holiday Park environment.

An outdoor swimming pool provides another feature for guests to enjoy on sunnier days, and the park is just a short walk to the adjacent boutique shopping town of Narberth. As a family-owned park, Huw Pendleton consistently concentrates on, and responds to, UK holiday guests’ ever-changing demands, providing hot tubs as a key addition across the park’s entire rental fleet and extending the range of dog-friendly units.

It’s a move that makes perfect sense when you consider the rising popularity of pet-friendly accommodation and the fact that pet bookings account for a third of all searches on the Hoseasons website.

This commitment to innovation led to Noble Court being recognised as Best Small Relax and Explore destination in Wales at Hoseasons’ 16th annual Diamond Awards last November. The awards are a celebration of the holiday parks, lodge resorts and boating locations in the company’s UK portfolio that have achieved the highest scores in independent customer satisfaction surveys.

DARWIN LEISURE PROPERTY FUNDING

Posted on May 10, 2023

DARWIN LEISURE PROPERTY FUNDING

THE DARWIN LEISURE PROPERTY FUND continues to invest in destinations such as Keswick Reach in Cumbria.

Darwin Alternatives has secured a long-term revolving credit facility with Santander UK for the Darwin Leisure Property Fund (DLPF). Founded in 2008, DLPF owns 18 high quality holiday parks operated under the Darwin Escapes brand. DLPF is one of three separate open-ended funds for which Darwin Alternatives is the Investment Advisor.

The funds are focused on providing long term investors with alpha-driven investment solutions that aim to enhance capital and provide predictable levels of income. DLPF, which is dedicated to investing in premium holiday parks in England and Wales, will use the bank’s funding to support working capital requirements at an individual park level as well as providing a liquidity facility to enable the Fund to efficiently manage the cash flow of redemptions and acquisitions.

Over the last 10 years, DLPF has generated an average annual return of 8.88 per cent for its investors, predominantly pension funds of local authorities with a long-term investment horizon. Historically, the enhanced quality and service available at Darwin’s sites has meant that their annual revenue potential per pitch is significantly higher than the industry average.

VANLIFE FESTIVAL SET TO ATTRACT THOUSANDS

Posted on May 10, 2023

VANLIFE FESTIVAL SET TO ATTRACT THOUSANDS

VANLIFE FESTIVAL director Damien Jones (right) with Salop Leisure’s marketing manager Ed Glover.

Organisers of this summer’s The VanLife Festival in Shrewsbury say 1,300 vans have booked for the event, which runs from June 2-4. The remaining 500 pitches for the event at the West Midlands Showground are expected to sell-out in advance for the Festival, sponsored by Salop Leisure.

The festival has transferred to Shrewsbury after outgrowing its site in Stratford on its sell out debut last year. The VLF team predict the event could attract up to 15,000 people over the three days.

Filling a gap in the market, the inclusive festival welcomes all makes and models, from the smallest micro campers to coaches, horseboxes, motorhomes, tents, adventure trucks, self-build campers, day vans, custom vans and everything in between, regardless of their budget or build.

The festival will have inspirational display vehicles, workshops, travel talks, YouTubers, live music, night market with quirky traders, tasty street food, bars, fire-pits, bespoke traders specialising in kit accessories and gear, children’s entertainment, a funfair, bushcraft, holistic wellbeing and outdoor activities.

There will also be a ‘Field of Dreams’ with 100 display vehicles including conversions and self builds as seen on George Clark’s Amazing Spaces TV programme, as well as vintage caravan dating back to the 1940’s through to the 1970’s… for the retro vibe.

CELEBRATIONS FOR DREAM DEVON DESTINATIONS

Posted on May 10, 2023

CELEBRATIONS FOR DREAM DEVON DESTINATIONS

THE BEVERLEY TEAM is celebrating the park’s 65th anniversary.

Eighty years of providing happy holidays on the Devon coast are being marked this year by the family owners of Ladram Bay Holiday Park in Budleigh Salterton. The five-star park is possibly the oldest in Britain to have remained under the same family’s ownership for such a length of time – and a full year of celebrations is planned. The celebrations will come to a climax in June when an all-stops-out party is planned to mark the same month in 1943 when Ladram Bay first began welcoming visitors.

It was then that farmer Frank Carter and his wife Margaret decided to allow Scouts to pitch up on their front field amid some of Devon’s loveliest countryside. The spectacular views of the bay and access to the farm’s private beach soon won the site an enthusiastic following which quickly grew in numbers as news of it spread. Eight decades on, Ladram Bay now welcomes customers from across the world, and provides one of the West Country’s best equipped parks for family holidays.

Its high-quality standards have won a top five-star grade for excellence from Visit England, and past accolades in the Devon Tourism Awards and South West Tourism Awards. Attractions at the park include an indoor climbing wall, indoor swimming pool and outdoor splash zone, watersports equipment hire, and adventure golf course. In addition to the planned birthday celebration weekend in June, there will be other themed events throughout the year, and a competition to try and find the earliest memory of the park.

OWNED BY THE SAME FAMILY SINCE 1943, Ladram Bay Holiday Park is set to celebrate 80 years of service

Every guest aged 80-plus who pre-books their holiday in 2023 will be offered a cream tea. Meanwhile, more than six decades after the first families booked a seaside caravan stay at Beverley Holidays in Devon, the park is marking its 65th anniversary. Celebrating the milestone will be members of the Jeavons family, who originally opened up part of their farmland to visitors in 1958. A series of events is planned throughout spring and summer, including themed party nights, special get-togethers for children and grown-ups, plus live entertainment.

The year has also seen the opening of a new £800,000 holiday home development, and new facilities for camping, touring caravan and motorhome guests. The investment is on top of almost £2.5 million spent in recent years on a fleet of holiday lodges and caravans with private hot-tubs, and a nautical themed play park. Located in Paignton on the English Riviera coast, Beverley Holidays has won a raft of national and regional excellence awards over the years, plus accolades for its environmental work.

EV CONCERNS STALL STAYCATION GROWTH

Posted on May 10, 2023

EV CONCERNS STALL STAYCATION GROWTH

BBC CAMERAS ZOOM in on Martin Cox at his Dorset holiday park, Highlands End

Fears that ‘range anxiety’ amongst electric vehicle owners could put the brakes on domestic tourism growth have been voiced by a major holiday parks operator. Martin Cox, whose family business owns five holiday parks in Dorset, is now calling on government to address the lack of charging points in many rural areas. Their absence, he said, could dissuade visitors from venturing too far into the countryside because of uncertainty about being able to top up their electric cars.

Martin’s concerns were featured in a recent BBC television report in which he warned that rural economies could suffer substantial losses of tourism revenue as a result. Martin was filmed at his company’s flagship holiday park of Highlands End in Bridport which has six EV chargers – the maximum that the local power supply can sustain. “We have up to 500 cars a night in summer, and it simply isn’t enough to meet demand,” he told BBC Politics South reporter Frankie Peck.

“Many will have driven upwards of two hundred miles to get here, and their vehicles will need re-charging before they go out the next day, but we simply haven’t the capacity. “There are only around 275 charging points throughout the whole of Dorset, so the available options are very limited. “Nobody wants to spend their holiday in a state of anxiety about their car coming to a halt, and just one bad experience could deter a family from making a repeat visit.

“In our five decades of operating holiday parks, we have never supplied petrol or diesel to our customers, but there is now an expectation that we will be able to charge their cars. “It changes the dynamics of our relationship with guests who, of course, we want to keep happy - but who we know are sometimes frustrated at not being able to plug in,” he said. As vice president of the British Holiday and Home Parks Association, Martin says that many of the body’s 2,500-plus holiday park members report similar problems.

They would like to help EV owners, he says, but the limited electrical supply capacity in their regions is a major hurdle to them installing additional, or even any, EV charging points. “I am fully sympathetic with the government’s aim to drive up EV usage and have done all we can at present to provide charging facilities,” said Martin, himself an electric car owner.

“However, until the electrical supply infrastructure is improved in many rural areas, some EV owners may think twice about taking a holiday too far from home. “This will produce serious consequences for the visitor economy, and the victims will be the many small businesses who rely on tourism spending to survive and sustain jobs,” said Martin. Martin’s family has owned parks in Dorset for over 50 years, and in 2022 Highlands End Holiday Park won the top gold accolade in the holiday park category of the South West Tourism Awards.

MANY ELECTRIC CAR OWNERS are reluctant to travel far from home, says Martin Cox