site facilities

NATURE CALLS

Posted on May 17, 2024

If you ever wonder why you spend so much time planning, designing and maintaining your on-site washroom facilities, well the facts speak for themselves. On average, people in the UK visit the bathroom between six and eight times every day. That adds up to a whopping 2,500 times in every year and accumulates to three years sitting on a toilet during their lifetime.

Family changing space cannot be over emphasised. Apparently, you will change a baby’s nappy up to 10,000 times before they can use the bathroom by themselves. For those who fancy flushing money straight down the toilet, this one’s for them. A toilet paper roll made from 22-carat gold went on sale in 2013.

Sold by the Australian company Toilet Paper Man, it was priced at a whopping US $1,376,900. If you are looking to bulk order your stock control, you might like to know we use an average of 57 sheets of toilet paper a day. Toilet paper was first invented by the Chinese in the 6th century.

Each sheet was two feet by three feet. Imagine trying to get an eight-pack of that stuff in the washroom store cupboard. According to the well-known Harpic brand, a public toilet can play host to over 40,000 germs at any given time so it pays not just to follow a diligent routine but to keep a very clear record of that routine.

TICKING BOXES
Organisations like Visit England and professional teams like the Cubicle Centre and Commercial Washrooms are always on hand to assist you from the start of your project through to completion. You have to make sure you tick the boxes laid out in the Caravan Sites & Control of Development Act 1960 - Touring Caravan and Campsite Site Conditions.

Although not necessarily legally binding, in general, the following apply for you to demonstrate duty of care:
• Separate ladies and men’s washrooms.
• Optional family facilities
• Working toilets
• Basins with hot and cold water
• Showers with TMV3 (Thermal Mixing Valve) temperature-controlled water
• Power and shaver points
• Disabled toilet and/or disabled shower rooms compliant with Doc M of the building regulations
• Level-entry shower suited for wheelchairs
• Baby-changing facilities, ideally within both male and female washrooms
• Chemical toilet disposal points
• Separate dishwashing facilities - usually external to the toilet blocks
• Drinking Water

Let’s get down to some basic maths. The numbers of facilities provided should be one toilet and urinal for men and two toilets for women for every 30 pitches. There should be a minimum of four water-flowing washbasins per 30 pitches; two each for men and women.

They shall be adjacent to the toilets – usually within the same room. Where a site provides 70 or more pitches, provision of showers shall be on the scale of one shower per 25 pitches.

ALTHOUGH MEN AND WOMEN prefer separate cubicle space family- friendly facilities are an added bonus.

PRO RATA
When considering the numbers of toilet cubicles to be included it is good practice to make allowance for 1 in 4 cubicles (in any same-sex washroom) to be classed as ambulant. This includes for grab rails and outward opening doors. Toilets may not be justified where sites have less than ten pitches.

Their site position should be agreed in discussed with the appropriate authorities. Because of the likelihood that children will use site facilities the basins/ showers’ hot water temperature should be controlled by the use of thermal mixing valves. Thermal Mixing Valves (whether integrated within the shower/ basin or as an addition to the supply pipe-work) will limit the hot water temperature to a comfortable level and offer a safeguard against scalding.

When planning a new build washroom block or refurbishing an existing facility there are many building-related health and safety issues to consider. The common sense advice is to appoint and work with a reputable building firm, ideally one who specialises in commercial washroom and toilet refurbishment projects and liaise with planning authorities from the earliest stage.

Unless the budget is particularly tight, the advice is to go for strong and robust materials fit for the high level of use modern holiday resort washrooms receive. For example the use of Solid Grade Laminate toilet/shower cubicles as opposed to a cheaper chipboard core laminate material. The payback over time is likely to be significantly better. Commercial Washrooms Ltd can, of course, offer advice on the different materials available within the commercial washrooms market.

Read our blogs on Washroom Design. Inclusion of baby changing facilities is essential in modern-day toilet and washroom facilities. Depending on the size of the washrooms this may be as simple as a fold-down baby changer or a dedicated family room containing shower, toilet and basin as well as a considerable worktop and vanity unit space for laying the child down.

PATTERSONS WORKED with Away Resorts to freshen up facilities at Tattershall Lakes.

OUT OF THE CLOSET
From desirable to dilapidated, modern to outmoded, holiday destinations boast a compendium of conveniences as you aim to create your wellness oasis. Focus on the senses, a bit of background music helps cover some embarrassment – or turn this into a marketing opportunity with a blast of promotional ads or podcasts. Aromatherapy can play a significant role. I mean the pleasant kind.

In fact, the very earliest air fresheners were made from pomegranates and cloves while the first modern air freshener was introduced in 1948. You could also take the opportunity to turn your smallest rooms into art galleries with large scale themed pictures of local scenes or even celebrated film stars. Plan the washroom project as early and as thoroughly as possible in all instances.

This should include detailed working drawings which are continually consulted as well as a robust schedule of the work. Barring any unforeseen issues arising the upgrade should then happen within time and budget. Don’t be tempted to go cheap. More expensive and durable materials will likely last longer and be a better fit for purpose with the rigours of a busy holiday site.

Design of a washroom should be carried out by professionals with appropriate experience of this type of installation as there are many common errors which can be avoided. They will usually offer a full design service with CAD drawings for either a new build or refurbishment. Well-designed and energy-efficient washroom facilities can significantly enhance the overall customer experience for holiday park visitors, while clean, comfortable and modern environments can lead to positive reviews and repeat business.

SOMETIMES WE CAN take providing pet-friendly facilities just a step too far.

ENERGY EFFICIENT
With a prominent focus on the importance of water conservation coupled with the need to offer high-quality and modern washroom facilities, Richard Braid, Managing Director at Cistermiser, explains how holiday park operators can maintain a strategic edge.

“Offering premium, comfortable and energy efficient washroom facilities sets a holiday park apart from competitors. With more customers becoming environmentally conscious when it comes to choosing holidays and parks needing to manage their impact on the environment, it becomes a key selling point to attract more visitors and increase occupancy rates,” explains Richard Braid, Managing Director at Cistermiser.

“Incorporating eco-friendly washrooms can help reduce the environmental footprint of the holiday park while minimising water and energy usage, demonstrating a commitment to sustainability and responsible tourism practices. Energy-efficient washrooms can also lead to significant cost-savings over time.” Richard concludes: “Maximising washroom facilities’ design and energy efficiency is not only beneficial for the holiday park’s bottom line but also crucial for enhancing customer satisfaction, maintaining competitiveness and demonstrating environmental responsibility.”

We humans share five common activities every day: breathing, eating, drinking, sleeping and toileting… when you’re away from home, it’s often the latter which creates the biggest cause for concern. Despite this, washrooms are often overlooked, even in the hospitality and leisure sectors where guests of all ages will need to make sure of your facilities. Whether you have a positive or negative experience as a customer, chances are you’ll share it with family, friends and colleagues, or even make a few negative comments on sites like Trip Advisor and Facebook.

Maintaining high standards for your washroom provision can separate you from the competition in a crowded industry. After all, switched-on holiday destination operators know that it makes financial sense to keep visitors on-site as long as possible. The longer they stay, the more money they spend - and not just a spending a penny!

BUSINESS BOOSTERS

Posted on May 10, 2023

BUSINESS BOOSTERS

Creating a themed holiday break can hike bookings, writes Judith Wojtowicz...

THIS ENORMOUS BEECH TREE, affectionately known as Lando, is perfect for tree climbing at Camp Wildfire in Kent

Themed breaks are a great way for holidaymakers to explore new things; to experience something different be it stargazing in Norfolk, learning to surf in Scotland or fishing in the Fens. Whether aiming at a family looking for a week of water sports, such as Willowholt Caravan Park, or a solo traveller escaping for a few days to a writing retreat alongside like-minded people at somewhere like Lumb Bank.

Many centre operators are exploring new ideas while also adding value for today’s cost-conscious consumer. Skelwith Fold Caravan Park in Cumbria brings keen walkers all year round where guests are now raising money for the local air ambulance service through their purchase of walking guides. Routes range from easily navigated low-level footpaths to more demanding ascents of the surrounding fells. “All the walks have been submitted by our guests and used by Skelwith as part of our marketing strategy,” said Henry Wild whose family owns the park.

Henry explained: “Many guests come here specifically to enjoy walking in these spectacular surroundings and our guides are much appreciated. The fact they are compiled by like-minded visitors helps create something of a bond between guests who are delighted to see their own walk realised in print when they next return.” Each guide costs just £1.50 and last year raised £2,675 for the charity. Discounted green fees are on offer at the family-owned Riverside Caravan Park which neighbours Bentham Golf Club in the Yorkshire Dales.

Thomas Marshall rescued the failing club in 2009, ‘taking a gamble’ to invest in his personal vision. The risk paid off as today golfers flock to the site which has earned an enviable reputation as one of the best appointed and most spectacularly sited courses in the UK. The park has expanded still further with the creation of a luxury glamping option called Wenningdale Escapes making it a genuine destination of choice for golf enthusiasts.

HENRY WILD came up with the walking guides charity initiative at his family owned Skelwith Fold Caravan Park

Pods and lodges, the latter available both for rent and sale, are dotted around the fairways, a unique location for visiting players while also attracting non-golfers who value the space and beautiful scenery. The project has developed into a unique business model, bringing unexpected and very welcome benefits. The park is seeing a trend among returning visitors to ‘trade up’ initially from renting a spot for their touring caravan to buying a static ‘caravan’ on site, and from there to purchasing a luxury lodge on the fairway.

Said Thomas: “Since buying the golf club our business has gone from strength to strength, with cross-over between the two sites. It has been a hugely exciting ride over the past 15 years and the hard work has paid off, thanks in no small way to the combined efforts of our amazing team.” Taking advantage of what is already available on site is also proving a successful strategy at Acorn Holiday Park in the Cambridgeshire Fens where fishing is the main attraction.

Co-owner Paul Stanton purchased Acorn and the adjoining Pisces Country Park just before the COVID lockdown, recognising the potential to create one big park. “With four well-stocked fishing lakes and situated close to the famous Welney Wildfowl and Wetlands Reserve, we definitely saw an opportunity as people are choosing to get back to Nature for short breaks,” said Paul. “We could see the market was changing as guests told us they want a UK holiday, somewhere to relax and with a variety of activities.

While fishing is a central part of our business plan, we are also exploring the potential of working closely with the Wetlands Trust to offer added value.” With Pisces already established as an award-winning fishing venue, Paul has seen a quick return on his investment having trebled the number of rental units at Acorn and upgraded site facilities. Specialist conservation work is ongoing to enhance the grounds and lakes and several families are now on their second or third visit.

SEE WHOOPER SWANS at Welney Wildfowl and Wetlands Reserve while staying at Acorn Holiday Park. Photo: Keith Suffling

DARK SKIES
The dark skies over Norfolk also bring returning visitors to Kelling Heath Holiday Park, where a programme of themed breaks includes Star Parties attracting hundreds of amateur and professional astronomers to get an uninterrupted glimpse of the Milky Way and the constellation of Orion, visible to the naked eye. To meet demand, ten premium pitches in a sheltered spot, were added last year exclusively designated for astronomers.

These events have become even more popular since the park was recognised as a 2-star accredited Dark Sky Discovery Site in 2017, unaffected by light pollution. To protect this natural phenomenon, lighting is restricted across the site through sensitive pitch planning and asset design. Guests are advised to bring toothbrush and torch when they come to stay! Kelling Heath gives many people their first true dark skies experience.

The ‘excitement and wonder on the faces of those marvelling at the majesty of the night sky’ at our Star Parties is something to behold, said Michael Timewell, director of park owner Blue Sky Leisure. As well as star parties, the park’s dedicated countryside team runs a series of activity breaks during school holidays with the emphasis on conservation and education, reflecting its relationship with the Kelling Heath Site of Special Scientific Interest (SSSI) which borders the park.

MAIN ARENA AT LAST YEAR’S INAUGURAL TORCHLIGHT Festival hosted by the Camping and Caravanning Club at Walesby Forest. Photo: Matthew Smith

Marketing manager Lucy Cook told us the importance of these events cannot be over-estimated. “Elevating the importance of Dark Skies, educating people on what to look for and supporting specialist groups in the pursuit of their interests is incredibly important to us as a business. All our activities align with our ethos of enjoying the outdoors, discovering Nature and spending time together.”

When it comes to choosing a themed holiday, trying something new outside your comfort zone or learning a new skill, Camp Wildfire probably comes close to having it all. Festival camping with a difference, this forest retreat in Kent is packed full of adventure, a unique experience offering an extraordinary 100 activities with music at night for those who want to party. Activities range from making cocktails and learning to fly the trapeze to hot air ballooning and tree climbing.

New ones are added every year including Camp Kindling for those who wish to bring children. The brainchild of two university friends, it has grown from a one-off summer camp which attracted 350 adults in 2015, to a significant player in the leisure sector attracting 3,000 people to each weekend event held during August and September. More than 40 per cent of guests are returning visitors with social media and word of mouth recommendation ensuring full capacity.

ENJOY THE MAJESTY of the night sky at Kelling Heath’s Star Parties in Norfolk. Photo: Andy Green

MAKING MEMORIES
Marketing manager Chris Rice reckons themed breaks are popular because it gives people a reason to take time out and do something totally different. “They are not just buying a holiday, they are buying joy and making memories. They can come back year after year and try something different. Camp Wildfire offers a low-stake investment in trying something they would never normally have either the opportunity, or the nerve, to try.

They can explore all their curiosities in a safe environment, which works for them and for us as a business.” For those who have the nerve to ride the waves, a stay at Surf Tiree in Scotland might be a good place to start. Self-catering accommodation is available alongside lessons from a team of professional instructors led by husband-and-wife team Marti and Iona Larg. Long stretches of beach with safe sea conditions provide the perfect setting for beginners of all ages, while kitesurfing and kayaking are also available.

After a two-year planning battle to set up their surf school, Surf Tiree has developed an enviable reputation. So much so that it is being considered as next year’s host for the Scottish National Surfing Championships. “It was tough in the early days, but we didn’t have the luxury of giving up as we had invested too much emotion and energy into the project,” said Iona. Board, wetsuit and all necessary kit is provided, and each instructor has no more than six-eight people in a group.

While this type of holiday is seasonal (April to October) and weather dependant, the beautiful Isle of Tiree has much to offer and year-round visitors can enjoy the wildlife, whale watching, basking sharks and lots more besides. When it comes to themed holidays there really does seem to be something for everyone. Geocaching in the Lake District, yoga in Wales, ‘witchy weekends’ in the Highlands, indoor bowls at Potters Resort, chess tournaments at Butlins, netball weekends in Shropshire, medieval weekends at Warwick Castle, orienteering in Norfolk… the choice is endless, and the potential is being increasingly recognised by independent owner/operators.

PROFESSIONAL SURFER and instructor Ben Larg rides the waves at Balevullin Beach on the Isle of Tiree.

The PR value of such events has also been recognised by the Camping and Caravanning Club. While individual member sites tend not to provide themed breaks, relying instead on visitors choosing a site depending on leisure activities available in the vicinity, the club has created its own themed event. Following a successful launch last year, the club is once again hosting a Torchlight Festival of Camping in Walesby Forest, Nottinghamshire (August 18th -21st).

Exclusive to club members the programme includes an impressive line-up of musical entertainment headlined by Sophie Ellis-Bextor and Will Young. At nightfall, an illuminated light trail will entice visitors into the forest to learn about the club’s 122-year history. A £20 day pass will enable guests to try their hand at outdoor activities such as archery and zip-lining while campers can keep up the club’s century-old tradition of ‘lighting up’ by decorating and illuminating their tents, caravans and motor homes.

It seems activity breaks such as this are especially appealing for those seeking two or three shorter holidays a year, perhaps combining a hobby with a few days away, or simply wishing to get away from stressful everyday life rather than the traditional dash to the sun for two weeks. From a business perspective they encourage repeat visitors for popular annual events and help maintain on and off-peak occupancy rates.