BUSINESS BOOSTERS

BUSINESS BOOSTERS

Creating a themed holiday break can hike bookings, writes Judith Wojtowicz...

THIS ENORMOUS BEECH TREE, affectionately known as Lando, is perfect for tree climbing at Camp Wildfire in Kent

Themed breaks are a great way for holidaymakers to explore new things; to experience something different be it stargazing in Norfolk, learning to surf in Scotland or fishing in the Fens. Whether aiming at a family looking for a week of water sports, such as Willowholt Caravan Park, or a solo traveller escaping for a few days to a writing retreat alongside like-minded people at somewhere like Lumb Bank.

Many centre operators are exploring new ideas while also adding value for today’s cost-conscious consumer. Skelwith Fold Caravan Park in Cumbria brings keen walkers all year round where guests are now raising money for the local air ambulance service through their purchase of walking guides. Routes range from easily navigated low-level footpaths to more demanding ascents of the surrounding fells. “All the walks have been submitted by our guests and used by Skelwith as part of our marketing strategy,” said Henry Wild whose family owns the park.

Henry explained: “Many guests come here specifically to enjoy walking in these spectacular surroundings and our guides are much appreciated. The fact they are compiled by like-minded visitors helps create something of a bond between guests who are delighted to see their own walk realised in print when they next return.” Each guide costs just £1.50 and last year raised £2,675 for the charity. Discounted green fees are on offer at the family-owned Riverside Caravan Park which neighbours Bentham Golf Club in the Yorkshire Dales.

Thomas Marshall rescued the failing club in 2009, ‘taking a gamble’ to invest in his personal vision. The risk paid off as today golfers flock to the site which has earned an enviable reputation as one of the best appointed and most spectacularly sited courses in the UK. The park has expanded still further with the creation of a luxury glamping option called Wenningdale Escapes making it a genuine destination of choice for golf enthusiasts.

HENRY WILD came up with the walking guides charity initiative at his family owned Skelwith Fold Caravan Park

Pods and lodges, the latter available both for rent and sale, are dotted around the fairways, a unique location for visiting players while also attracting non-golfers who value the space and beautiful scenery. The project has developed into a unique business model, bringing unexpected and very welcome benefits. The park is seeing a trend among returning visitors to ‘trade up’ initially from renting a spot for their touring caravan to buying a static ‘caravan’ on site, and from there to purchasing a luxury lodge on the fairway.

Said Thomas: “Since buying the golf club our business has gone from strength to strength, with cross-over between the two sites. It has been a hugely exciting ride over the past 15 years and the hard work has paid off, thanks in no small way to the combined efforts of our amazing team.” Taking advantage of what is already available on site is also proving a successful strategy at Acorn Holiday Park in the Cambridgeshire Fens where fishing is the main attraction.

Co-owner Paul Stanton purchased Acorn and the adjoining Pisces Country Park just before the COVID lockdown, recognising the potential to create one big park. “With four well-stocked fishing lakes and situated close to the famous Welney Wildfowl and Wetlands Reserve, we definitely saw an opportunity as people are choosing to get back to Nature for short breaks,” said Paul. “We could see the market was changing as guests told us they want a UK holiday, somewhere to relax and with a variety of activities.

While fishing is a central part of our business plan, we are also exploring the potential of working closely with the Wetlands Trust to offer added value.” With Pisces already established as an award-winning fishing venue, Paul has seen a quick return on his investment having trebled the number of rental units at Acorn and upgraded site facilities. Specialist conservation work is ongoing to enhance the grounds and lakes and several families are now on their second or third visit.

SEE WHOOPER SWANS at Welney Wildfowl and Wetlands Reserve while staying at Acorn Holiday Park. Photo: Keith Suffling

DARK SKIES
The dark skies over Norfolk also bring returning visitors to Kelling Heath Holiday Park, where a programme of themed breaks includes Star Parties attracting hundreds of amateur and professional astronomers to get an uninterrupted glimpse of the Milky Way and the constellation of Orion, visible to the naked eye. To meet demand, ten premium pitches in a sheltered spot, were added last year exclusively designated for astronomers.

These events have become even more popular since the park was recognised as a 2-star accredited Dark Sky Discovery Site in 2017, unaffected by light pollution. To protect this natural phenomenon, lighting is restricted across the site through sensitive pitch planning and asset design. Guests are advised to bring toothbrush and torch when they come to stay! Kelling Heath gives many people their first true dark skies experience.

The ‘excitement and wonder on the faces of those marvelling at the majesty of the night sky’ at our Star Parties is something to behold, said Michael Timewell, director of park owner Blue Sky Leisure. As well as star parties, the park’s dedicated countryside team runs a series of activity breaks during school holidays with the emphasis on conservation and education, reflecting its relationship with the Kelling Heath Site of Special Scientific Interest (SSSI) which borders the park.

MAIN ARENA AT LAST YEAR’S INAUGURAL TORCHLIGHT Festival hosted by the Camping and Caravanning Club at Walesby Forest. Photo: Matthew Smith

Marketing manager Lucy Cook told us the importance of these events cannot be over-estimated. “Elevating the importance of Dark Skies, educating people on what to look for and supporting specialist groups in the pursuit of their interests is incredibly important to us as a business. All our activities align with our ethos of enjoying the outdoors, discovering Nature and spending time together.”

When it comes to choosing a themed holiday, trying something new outside your comfort zone or learning a new skill, Camp Wildfire probably comes close to having it all. Festival camping with a difference, this forest retreat in Kent is packed full of adventure, a unique experience offering an extraordinary 100 activities with music at night for those who want to party. Activities range from making cocktails and learning to fly the trapeze to hot air ballooning and tree climbing.

New ones are added every year including Camp Kindling for those who wish to bring children. The brainchild of two university friends, it has grown from a one-off summer camp which attracted 350 adults in 2015, to a significant player in the leisure sector attracting 3,000 people to each weekend event held during August and September. More than 40 per cent of guests are returning visitors with social media and word of mouth recommendation ensuring full capacity.

ENJOY THE MAJESTY of the night sky at Kelling Heath’s Star Parties in Norfolk. Photo: Andy Green

MAKING MEMORIES
Marketing manager Chris Rice reckons themed breaks are popular because it gives people a reason to take time out and do something totally different. “They are not just buying a holiday, they are buying joy and making memories. They can come back year after year and try something different. Camp Wildfire offers a low-stake investment in trying something they would never normally have either the opportunity, or the nerve, to try.

They can explore all their curiosities in a safe environment, which works for them and for us as a business.” For those who have the nerve to ride the waves, a stay at Surf Tiree in Scotland might be a good place to start. Self-catering accommodation is available alongside lessons from a team of professional instructors led by husband-and-wife team Marti and Iona Larg. Long stretches of beach with safe sea conditions provide the perfect setting for beginners of all ages, while kitesurfing and kayaking are also available.

After a two-year planning battle to set up their surf school, Surf Tiree has developed an enviable reputation. So much so that it is being considered as next year’s host for the Scottish National Surfing Championships. “It was tough in the early days, but we didn’t have the luxury of giving up as we had invested too much emotion and energy into the project,” said Iona. Board, wetsuit and all necessary kit is provided, and each instructor has no more than six-eight people in a group.

While this type of holiday is seasonal (April to October) and weather dependant, the beautiful Isle of Tiree has much to offer and year-round visitors can enjoy the wildlife, whale watching, basking sharks and lots more besides. When it comes to themed holidays there really does seem to be something for everyone. Geocaching in the Lake District, yoga in Wales, ‘witchy weekends’ in the Highlands, indoor bowls at Potters Resort, chess tournaments at Butlins, netball weekends in Shropshire, medieval weekends at Warwick Castle, orienteering in Norfolk… the choice is endless, and the potential is being increasingly recognised by independent owner/operators.

PROFESSIONAL SURFER and instructor Ben Larg rides the waves at Balevullin Beach on the Isle of Tiree.

The PR value of such events has also been recognised by the Camping and Caravanning Club. While individual member sites tend not to provide themed breaks, relying instead on visitors choosing a site depending on leisure activities available in the vicinity, the club has created its own themed event. Following a successful launch last year, the club is once again hosting a Torchlight Festival of Camping in Walesby Forest, Nottinghamshire (August 18th -21st).

Exclusive to club members the programme includes an impressive line-up of musical entertainment headlined by Sophie Ellis-Bextor and Will Young. At nightfall, an illuminated light trail will entice visitors into the forest to learn about the club’s 122-year history. A £20 day pass will enable guests to try their hand at outdoor activities such as archery and zip-lining while campers can keep up the club’s century-old tradition of ‘lighting up’ by decorating and illuminating their tents, caravans and motor homes.

It seems activity breaks such as this are especially appealing for those seeking two or three shorter holidays a year, perhaps combining a hobby with a few days away, or simply wishing to get away from stressful everyday life rather than the traditional dash to the sun for two weeks. From a business perspective they encourage repeat visitors for popular annual events and help maintain on and off-peak occupancy rates.

Browsing To Booking

Browsing To Booking

Examine your browse to booking system and remove any barriers. Pic. Potters Resort.

Examine your browse to booking system and remove any barriers. Pic. Potters Resort.

In today’s competitive market, holiday parks must to do everything they can to stand out from the crowd. It’s not enough just to have a website, for example – it has to be well designed, Google-friendly and optimised to drive bookings. An online brochure is so 2008. “A strong online presence is vital to success,” says Pitched Director Andrew Hampton. “It’s essential to have a website that stands out from the crowd; one that ranks well in Google for a park’s key search terms; and one that also offers a slick user experience for those browsing on a mobile phone – which is becoming ever more important.”

MIXED MESSAGES

“The aim is to get people from browsing to booking as quickly and easily as possible,” continues Andrew. “A website needs clear calls to action and a straightforward and simple booking process. Mixed messages and convoluted online booking steps are prohibitive to this – but are so often seen on holiday park websites. “Make the customer’s journey an easy one (especially on a mobile device) and you’ll see far less drop-off in the booking process.” “Don’t create any barriers to booking,” adds SuperControl’s Marketing Executive Jo Blaylock. “Be flexible with your start days and enable short breaks (even if that’s only at certain times during the year). Most people want to book and pay online, so let them, but make sure the booking and management software you choose is established, safe and secure.” Jo also stresses that it’s vital to add your prices as far in advance as possible. “If people are searching for their big holiday for 2019, they can’t book it if you haven’t entered your prices yet, so get them added. “The further away the start date, the higher you can put your prices because guests are less price sensitive when they are planning ahead.”

PRINT MATTERS

In addition to a hassle-free online experience, Andrew stresses that it’s also important not to forget the role of traditional printed material like brochures, mailers and postcards. “Sent out ahead of key booking periods, they still have a vital role to play. Where an email can be deleted, or a social media post ignored, a brochure will be picked up time and again. The key is to let your personality show through in your holiday park marketing.” Relationships are important in the holiday park business and your guests are one of your best resources. Stay in touch. Use their feedback to continuously improve, share photos and testimonials on your social media platforms, engage with them and encourage conversations. A happy guest can be your number one ambassador!

For More on This Story Subscribe Now

 

 

Winter Wonderlands

Winter Wonderlands

Park owners are feeling optimistic about the winter months ahead and are gearing up for busy festive period.

Park owners are feeling optimistic about the winter months ahead and are gearing up for busy festive period.

Long gone are the days when the end of the summer signalled a sharp decline in holiday park visitor bookings. Autumn now sees only a minor let-up in the volume of touring guests and holiday home owners, and even the winter months can generate a satisfying hum of activity at parks across the country. Having reaped the rewards of a bumper summer season, park owners are feeling optimistic about the winter months ahead and are gearing up for busy festive period. “Holiday homes and touring units are now much better equipped for four-season use, both in terms of insulation and heating. But what we’re also seeing, I think, is that people no longer regard holidays as something you have to plan for months in advance,” says Henry Wild, director of Skelwith Fold Caravan Park in Cumbria. “There’s a much greater spontaneity to decision-making, perhaps due in part to the way in which the internet and social media are making things happen in the here and now. “If you want to buy a product on-line or communicate via Twitter, for example, it happens almost instantly – so why wait if the idea of a short break suddenly appeals?” Henry continues: “Another motivator for out-of-season bookings, I believe, is that people no longer go away just to relax by slowing their lives down. Both younger families and older folk want to inject an element of activity into their stay, so there’s less reason to limit holidays to the times when the sun is most likely to shine.” Henry, who is also National Chairman of the British Holiday and Home Parks Association, says that many holiday home owners enjoy planning their autumn and winter visits to coincide with stays by others they have come to know on the park. “I think a lot of couples and families value greatly the friendships they have struck up with other owners, and perhaps feel there’s a greater community spirit here among people of a similar age and outlook than they experience back home,” he says.

TAILORED BREAKS

Winter 3

Winter is one of the busiest times of the year at Potters in Norfolk.

Autumn and winter are strong times of the year for Potters Resort in Norfolk when the park has over 700 guests staying there at any one time. Its range of midweek, family, weekend and one night special breaks are all popular during the season and are enhanced by the park’s comprehensive entertainment and activity programme. “We’re open all year round and our prices are kept in line all year round, so a break in November, December and January is pretty much the same price as you’d pay in the spring or summer,” comments managing director John Potter. “We offer midweek breaks for more mature adults featuring tailored activities such as bowls, family breaks featuring family friendly activities and entertainment and weekend with friend and one night special breaks for adults wanting to enjoy their weekend and enjoy great nights out with fantastic entertainment.” A highlight of Potters’ entertainment offering this year is the annual Christmas Spectacular ‘The Great Christmas Songbook’, performed by Potters Theatre Company. The show will take guests on a Sleigh Ride of classic hits, showcasing decades of music from 50s classics such as Frosty The Snowman and Let it Snow, to eighties favourites Merry Christmas Everyone and Last Christmas. During the season, the resort will be decked with Christmas trees and lights and guests will be greeted on arrival with a mince pie and glass of mulled wine. There will also be reindeer visiting on Christmas Eve and fireworks and a traditional countdown to 2016 on the New Year break.

To read more on this story, please subscribe online

Major Improvements At Norfolk Resort

Major Improvements At Norfolk Resort

John Potter, managing director of Potters Resort is pictured in the recently refurbished reception area

John Potter, managing director of Potters Resort is pictured in the recently refurbished reception area

The reception area, entrance and game zone have all undergone a refurbishment, while work continues on the Bowlers Bar.

John Potter, managing director of Potters Resort comments: “Every year we reinvest back in the Resort to ensure we continue to offer our guests the standard of comfort we’re renowned for.

“The improvements are about our guests; ensuring they feel the five-star experience from the moment they arrive. Guests are already commenting on how smart the reception looks and the game zone is bursting with family fun and ways to keep little ones active. We even got our Facebook fans to name the new area.”

This work follows a £1.5 million refurbishment of the resort’s accommodation last year and the opening of its new ‘Pop in Shop’. Potters Resort has invested around £50 million in the past 20 years, with plans in place for future growth.

John adds: “Customer service is also a considerable investment that Potters makes through deploying a friendly team which is now just over 550 staff looking after 750 guests, which is the highest investment and ‘staff to guest’ ratio in the industry, demonstrating just how seriously we take looking after our guests”.

 

Norovirus Outbreak Closes Resort

potters

Management at Potters Resort took the decision to close the resort to prevent further spread of the virus.

Norovirus Outbreak Closes Resort

Potters Resort in Norfolk was temporarily closed in February following a suspected outbreak of the winter bug Norovirus.

The virus was traced back to a coach party of guests at the resort near Great Yarmouth. Potters management team took the proactive decision to prevent further spread of the virus by voluntarily closing the resort over a three day period, during which time the resort was thoroughly disinfected.

Guests that were due to check in during the closure were offered a full refund and a public event celebrating the life of the late Brian Potter MBE also had to be rescheduled.

In a statement, Potters Resort said: “The source of the Norovirus outbreak has been traced back to a coach party bringing it in from outside the resort. It spreads from person to person so Potters management took the decision to close to prevent any chance of further spread and to safeguard guests and staff.

“We have advised the relevant public health authorities and they have praised our preventative course of action.

“Once again, we’d like to apologise for the inconvenience, but we believe that our voluntary decision to close demonstrates our total commitment to the well-being of guests and staff and that Potters has put people before profits.”

Sad Farewell To Brian Potter MBE

Sad Farewell To Brian Potter MBE

BRIAN POTTER

Brian Potter proudly collecting his MBE at Buckingham Palace in 2012.

Tributes have been paid to Brian Potter MBE, whose customer service ethos ensured the successful growth of one of Norfolk’s largest holiday businesses.

Brian passed away peacefully in November aged 73. He is mourned by his family, the 550 current staff of Potters Resort and the many tens of thousands of guests who he personally welcomed over the years.

From an early age Brian learned the family business, Potters Resort in Hopton-on-sea, from the ground up; working pretty much every job one can think of in hospitality in order to understand exactly what goes in to making a guest’s holiday special. Holiday centres were in his blood and it was only fitting that his wife, Judy, with whom he recently celebrated his golden wedding anniversary, came from another pioneering family of the holiday centre industry at Seacroft, Hemsby.

Brian and Judy lived and worked together for fifty years, building a business that has gone from strength to strength. Brian turned Potters Resort into a year round holiday destination. He developed an out of season midweek business by focusing and investing in the sport of bowls, and filled the weekends with entertainment led short breaks, that anticipated the UK leisure industry’s shift from longer holidays towards short breaks. It was his foresight, determination and drive that ensured that not only did Potters survive as the last of the pioneering family owned resorts in the country, but thrived.

Under his stewardship, Potters achieved the highest five star designation from VisitEngland, a recognition that it enjoys to this day. It was the first UK Holiday Centre of the Year, and received numerous hotel, and leisure industry awards. Brian was immensely proud to have been recognised for his services to tourism, by being elevated to the rank of MBE in Her Majesty the Queen’s Birthday Honours List in 2012.

Among his many charitable endeavours he was vice president of the Gorleston Lifeboat Fundraising Committee, patron of the recently opened James Paget Hospice, a lifelong Rotarian and Lord’s Taverner.