We hear from Kendal Stacey, Holiday Parks & Leisure Lead, Wifinity
I work with 4/5 of the UK’s largest holiday park operators, including Parkdean Resorts, Butlins and Haven. One topic keeps coming up. With tax, business rates, utilities, staffing and supplier fees rising, parks want to make every asset work harder.
Connectivity is one of those assets, delivering commercial returns when set up in the right way. Look beyond basic guest WiFi and towards the potential of your network as an income generator, an operational tool and a differentiator. This article shows how it can support your commercial goals.
Your connectivity affects booking decisions, guest satisfaction, spend on site and the workload for your reception team. Some parks create direct revenue through tiered or upgraded packages. Others drive indirect returns like better loyalty, increased venue footfall, longer dwell times, smoother digital journeys or reduced strain on reception teams.
CONNECTIVITY OPTIONS:
1 Basic or traditional WiFi A small number of outdoor access points create a simple mesh. It’s easy to install and is enough for very small parks with low demand. Performance drops at peak times, indoor coverage is patchy and it’s unreliable for streaming or remote work.
2 Park-wide professionally managed network A purpose-designed network with consistent coverage across the park and units. Handles many devices, supports streaming and work use, cuts your support burden using central management. Larger operators choose this.
3 In-unit broadband Each unit gets its own router or customer premises equipment for a private, home-style connection. Works well where predictable performance matters – lodge owners or long-stay guests. Supports tiered or premium packages. Backhaul is critical in every case. You’ll have several options like private 5G, fibre or fixed wireless access.
COMMERCIAL OPTIONS:
• Free access for all: Simple to communicate. Removes barriers for guests.
• Freemium. Basic free access with optional paid upgrades.
• Paid only. Be mindful that most visitors expect basic free access.
• Revenue share. A supplier like Wifinity, owns and manages the network.
Income from paid passes is shared. Different parks choose differently based on layout, guest type and commercial priorities. We consider things like terrain, accommodation mix, guest behaviour and operational goals.
That context usually points to the right model. At Parkdean Resorts, for example, we moved from a mix of legacy systems to a consistent managed network with in-van routers and structured backhaul. The focus wasn’t on headline speeds but on stable coverage and reducing support issues, which also enabled digital services. If you’re reviewing connectivity ahead of the season, start with what you want the network to deliver for users and the right model becomes easier to choose.
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STABLE, FAST, AND PROFITABLE: the right network can transform your park’s guest experience and commercial returns.
