Holiday Makers

POLMANTER TOURING PARK TAKES GOLD AT VISITENGLAND AWARDS 2025

Posted on November 12, 2025

The 2025 VisitEngland Awards for Excellence celebrated the very best in UK tourism, with the coveted Camping, Glamping & Holiday Park of the Year category highlighting outstanding parks across the country. This year’s Gold winner was Polmanter Touring Park in Cornwall, with Rebecca and Phillip Osborne proudly accepting the award on stage at the Brighton Dome Corn Exchange.

Joining them were VisitEngland Advisory Board member Allan Lambert and compere Peter Hancock. Polmanter Touring Park has long been recognised for its exceptional customer service, welcoming atmosphere, and outstanding facilities. Its award-winning status reflects a commitment to quality, innovation, and creating memorable experiences for visitors.

The Osbornes’ dedication to both the park and the wider tourism community was evident in their heartfelt acceptance, with many praising their attention to detail and passion for the holiday park sector.

Silver was awarded to Mendip Basecamp in Somerset, a site known for its adventurous glamping offerings and family-friendly activities, while Bronze went to Hippersons Boatyard in Suffolk, which impressed judges with its combination of traditional charm and modern facilities.

The VisitEngland Awards for Excellence continue to showcase the innovation and dedication that make the UK holiday park and glamping sector one of the most competitive in Europe. Winning parks, like Polmanter, set the standard for service, quality, and guest experience, inspiring operators across the country to aim higher.

For holiday park professionals, the awards serve as a benchmark for excellence, proving that attention to detail, creative offerings, and a focus on visitor experience remain the keys to success in this growing and dynamic sector.

The awards serve as a benchmark for excellence, proving that attention to detail, creative offerings...

PARKDEAN RESORTS CLEANS UP COASTLINE

Posted on November 12, 2025

THE CLEAN-UP TEAM at Parkdean Resort Cayton Bay Holiday Park in Yorkshire.

Parkdean Resorts, the UK’s largest holiday park operator, has celebrated another successful year supporting the Marine Conservation Society’s Great British Beach Clean. More than 150 volunteers from 35 Parkdean Resorts parks across England, Scotland, and Wales collected nearly 300kg of litter from UK beaches.

Now in its eleventh year of participation, Parkdean Resorts also encouraged inland parks and central offices to take part by organising local litter picks and canal path clean-ups. The nationwide initiative, which attracts thousands of volunteers each year, helps the Marine Conservation Society gather essential data to support its marine conservation efforts.

Tim Scott, Head of Sustainability and Energy at Parkdean Resorts, said: “We’re proud to support the Great British Beach Clean once again and grateful to every volunteer who helped us achieve these fantastic results. Initiatives like this reflect our commitment to protecting our parks and giving back to local communities.”

Clare Trotman, Beachwatch Officer at the Marine Conservation Society, added: “We’re so thankful to Parkdean Resorts and their volunteers. Every piece of litter removed helps protect marine life and provides vital data to influence change.” Parkdean Resorts operates 65 parks across the UK, covering 3,500 acres of diverse natural landscapes.

HENDRA HOLIDAY PARK RETAINS GOLD AWARD

Posted on November 12, 2025

STAFF AT HENDRA HOLIDAY PARK in Newquay celebrate another Five-Star Gold Award from VisitEngland.

Hendra Holiday Park in Newquay has once again achieved VisitEngland’s prestigious Five-Star Gold Award, earning an exceptional 96% quality rating for 2025. This marks the 18th consecutive year the Cornish park has been assessed by VisitEngland, reflecting its enduring commitment to excellence in UK holiday hospitality.

During the August inspection, Hendra was praised for its outstanding facilities, high-quality accommodation, friendly staff, and immaculate presentation. The inspector commended the park’s continued investment and described it as “a jewel in the crown of Cornish hospitality,” noting the recent redevelopment of the Beach House Bar and Pizza and upgrades to the Deck Bar, which now hosts up to 450 guests in a vibrant, festival-style setting.

Further improvements include new staff accommodation and ongoing investment in team development — with 75 employees celebrating over five seasons of service in 2024. Park Manager Chris North said: “We’re absolutely thrilled with VisitEngland’s continued recognition. It’s a testament to the hard work and dedication of our entire team. Ending the season on such a high is incredibly rewarding.

TOP WINS AT WALES IN BLOOM AWARDS

Posted on November 12, 2025

TREE TOPS CARAVAN PARK in Flintshire took the top spot in the category of parks with 100-plus units

BH&HPA member parks have been celebrating big wins at this year’s Wales in Bloom awards, announced at a glittering ceremony in Wrexham. Thornley Leisure Parks dominated the contest, with eight of its parks taking home prizes.

Maenan Abbey Caravan Park, set in the scenic Conwy Valley near the ruins of a 13th-century abbey, was named overall winner in the category for parks with fewer than 100 units. The group’s other seven parks earned six gold awards and one silver.

Thornley Leisure, a family-run business operating ten parks across North and Mid Wales, Cheshire, and Yorkshire, credits its dedicated gardening staff and seasonal planting teams for the success. “Exceptional surroundings reflect our commitment to quality, care, and community pride,” said marketing manager Hope Carter.

Meanwhile, Tree Tops Caravan Park in Flintshire took the overall award for parks with more than 100 units, marking its 32nd consecutive Wales in Bloom victory. The 18-acre park features themed gardens, a Japanese garden, and orchards with heritage fruit trees, using 16,000 plants each year, many grown from cuttings in its own nursery.

Co-owner Andy Walker said, “Three generations have gone into our gardens, and we aim to offer something spectacular in every season.”

FINALISTS FOR 16TH DEVON TOURISM AWARDS

Posted on November 12, 2025

CLAWFORD LAKES has been named as one of the finalists of the Holiday Park of the Year.

The finalists for the 16th Devon Tourism Awards have been announced, following three months of 91 judging visits across the county. This year’s awards will be presented at a glittering ceremony at Sandy Park, Exeter, on 27 November 2025.

A total of 77 finalists have been selected, with a few categories deliberately kept secret to maintain surprises for the big night. In addition, two special awards will be announced and ten businesses will receive Commended status. Gold winners in each category will be nominated to represent Devon in the 2026 national Visit England Awards.

This year sees the launch of a new Regenerative Tourism category, reflecting the sector’s growing focus on sustainability and community engagement. Awards organisers also retained their ‘Outstanding’ accreditation from the Awards TrustMark scheme.

Mark Worden, Director of lead sponsors MiHi Digital, said: “It’s inspiring to see the talent, creativity and hard work that make Devon such a special place to visit. Every year the standard gets higher, and these awards celebrate the people and places that make this one of the best tourist destinations in the UK.”

Robin Barker of Services for Tourism added: “Judges have sampled the Devon tourism experience first-hand, and their reports show the passion for excellence shared across the industry.”

CAMPING & CARAVANNING PARK OF THE YEAR SPONSORED BY ANYTIME BOOKING
Finalists include:
• Harford Bridge Holiday Park, Tavistock
• Lynmouth Holiday Retreat, Lynton
• River Dart Country Park, Ashburton
• Yeatheridge Farm Caravan Park, Crediton

HOLIDAY PARK OF THE YEAR SPONSORED BY TOZERS
Finalists include:
• Andrewshayes Holiday Park, Axminster
• Clawford Lakes Resort and Spa, Holsworthy
• Cofton Holidays, Dawlish
• Woolacombe Bay Holiday Park, Woolacombe
• Beverley Holidays, Paignton

COAST MEETS COMFORT

Posted on November 12, 2025

THE OUTDOOR HEATED pool is the perfect spot to soak up summer sunshine.

 

We visit Whitecliff Bay Holiday Park, a perfect balance of seaside adventure, on-park facilities, and mopdern accommodation...

Located on the eastern coastline of the Isle of Wight and just a short ferry ride from the mainland, Whitecliff Bay Holiday Park is a destination that blends natural beauty with family-friendly fun.

Operated by Away Resorts, the park has established itself as one of the island’s most inviting spots for holidaymakers looking for a mix of seaside relaxation, outdoor adventure, and entertainment on tap.

Whether visiting for a short break or a longer summer getaway, guests quickly discover that Whitecliff Bay is more than just a holiday park – it’s an experience that leaves lasting memories.

A LOCATION LIKE NO OTHER
The park’s crown jewel is undoubtedly its secluded sandy beach. Accessible only through the park or via a coastal path, this stretch of golden shoreline offers the kind of tranquillity and exclusivity that’s rare in today’s busy holiday destinations.

Families can spend hours here paddling in the surf, building sandcastles, or simply enjoying the views across the English Channel. For couples or solo travellers, the beach provides a serene escape, particularly at sunrise or sunset when the cliffs glow with a distinctive hue that gives Whitecliff Bay its name.

FOUR-LEGGED GUESTS are greeted with their very own welcome pack

ACCOMMODATION FOR EVERY STYLE AND BUDGET
One of Whitecliff Bay’s greatest strengths is the range of accommodation available. From exclusive luxury lodges equipped with hot tubs and contemporary interiors, to classic caravans, chalets, and camping pitches for those who prefer a more back-to-nature experience, there’s something for every type of visitor.

Families often gravitate towards spacious lodges with modern kitchens and open-plan living areas, while younger groups and couples enjoy the flexibility of affordable chalets and caravans. Campers are well-catered for too, with well-maintained pitches and access to on-site facilities, making it easy to combine a traditional camping holiday with the perks of a full-service holiday park.

A WEALTH OF FACILITIES
Whitecliff Bay Holiday Park doesn’t just rely on its stunning location to keep guests entertained. The facilities on offer rival those of larger resorts, giving visitors plenty to do whatever the weather. The indoor pool, complete with flume, is a family favourite, while the outdoor heated pool is perfect for lazy summer afternoons.

Younger children love the adventure playground, and the crazy golf course provides light-hearted competition for all ages. The arcade and on-site launderette ensure practical needs are met, while the bike hire service opens up a world of exploration, allowing guests to discover the island’s scenic cycling routes.

A well-stocked shop and welcoming reception make daily life on the park straightforward, while the on-site bar and club deliver entertainment and dining options that extend the holiday mood long into the evening.

A coastal escape where relaxation meets adventure!

FOOD, DRINK, AND ENTERTAINMENT
No holiday is complete without good food and lively entertainment, and Whitecliff Bay delivers on both counts. The bar and club are the social hubs of the park, offering everything from family-friendly performances and themed evenings to more relaxed dining experiences.

During peak holiday periods, Away Resorts often organises special entertainment programmes, with activities ranging from live music and kids’ clubs to outdoor cinema screenings. It’s this sense of community and vibrancy that makes a stay here feel like much more than just a trip away – it’s a chance to immerse yourself in a ready-made holiday atmosphere.

EXPLORING THE ISLE OF WIGHT
While the park offers more than enough to keep families busy, its location makes it an ideal base for exploring the wider Isle of Wight. Just a short drive away, visitors can discover iconic landmarks such as Bembridge Windmill, the Isle of Wight Zoo, and the dramatic Culver Down.

The island is known for its mild climate, scenic countryside, and abundance of attractions, from historic castles to adventure parks, making it a destination in its own right. With bike hire available on site, even car-free holidays are made easy, allowing guests to enjoy the island at a leisurely pace.

WHETHER IT’S A LUXURY LODGE with a hot tub or a cosy caravan, there’s accommodation for every style occasion

PERFECT FOR FAMILIES, COUPLES, AND GROUPS
Whitecliff Bay Holiday Park strikes a balance that appeals to a broad audience. Families love the safe beach, pools, and child-friendly facilities; couples enjoy the romantic coastal setting and peaceful walks; and groups of friends find plenty of opportunities for fun, whether on the beach, in the bar, or exploring the island together.

The variety of accommodation ensures that everyone, from luxury-seekers to budget-conscious travellers, feels at home. Whitecliff Bay Holiday Park on the Isle of Wight encapsulates the best of the British seaside holiday tradition while offering modern comforts and a wide range of facilities.

Its stunning private beach sets it apart, while its excellent accommodation, family-friendly activities, and vibrant entertainment make it a destination that keeps guests coming back year after year. For those seeking a coastal escape where relaxation meets adventure, Whitecliff Bay is a holiday park that truly delivers.

Whitecliff Bay Holiday Park
0333 242 9852
www.awayresorts.co.uk/parks/isle-of-wight/whitecliff-bay/

AWAY RESORTS

Posted on November 12, 2025

Redefining the UK Holiday Park Experience...

In an era when the staycation has become not just a necessity but a lifestyle choice for millions, few operators have done more to reimagine the British holiday park than Away Resorts.

With a fast-growing portfolio of twenty-five locations stretching from Scotland to Cornwall, the brand has become synonymous with creativity, innovation, and a spirit of difference that sets it apart from the competition.

From quirky themed accommodation and digital innovation to sustainability initiatives and an ethos grounded in care, Away Resorts is positioning itself not just as a provider of holidays, but as a disruptor changing the way the UK thinks about leisure breaks.

STANDING OUT IN A COMPETITIVE MARKET
What makes Away Resorts unique? In a crowded sector, the company has developed a reputation for “discover different,” their core brand ethos.

Rather than simply replicating the tried-and-tested caravan or lodge model, Away Resorts has created a portfolio of imaginative accommodation options that delight guests and surprise even seasoned holidaymakers.

From luxury lodges with hot tubs to glamping tents and classic chalets, there’s a style to suit every budget and taste. Standout offerings include Rockstar-themed accommodation with retro touches adding a playful, immersive experience that goes beyond the ordinary.

This sense of creativity and character has become a hallmark of the operator, proving that innovation and fun are as important as convenience in attracting today’s holidaymakers.

ADVENTURE PLAYGROUNDS, POOLS, and activities keep all ages entertained.

VALUES THAT INSPIRE
The company’s vision is simple yet powerful: “to inspire everyone to holiday in the UK.” This vision is underpinned by Away Resorts’ guiding values of being Amazing, Attentive, and Lovers – principles that are woven through every aspect of their parks.

• Amazing: Constantly surprising and delighting guests with new experiences, from themed breaks to exciting park entertainment.
• Attentive: Ensuring the details matter – whether through responsive customer service or well-maintained facilities.
• Lovers: A passionate commitment to their people, customers, and the environment.
• This values-led culture has allowed the operator to foster strong loyalty, not only among guests but also among its workforce of 1,000+ employees.

LUXURY LODGES WITH A TWIST, from hot tubs to themed décor, accommodation is designed to delight.

A DIGITAL-FIRST APPROACH
Holiday parks are no longer places where guests expect to switch off completely from technology. Instead, visitors increasingly demand digital convenience at every stage of their journey – and Away Resorts has risen to the challenge.

More than 65% of bookings are now made online, reflecting the brand’s commitment to ensuring the booking process is as seamless as possible. Significant investment has also been channelled into the Away Resorts App, designed to give holidaymakers real-time access to everything they need during their stay.

From booking activities and checking entertainment schedules to ordering food and drink, the app serves as a digital concierge in your pocket.

AWAY RESORTS’ imaginative approach keeps visitors coming back year after year.

SUSTAINABILITY IN ACTION
Modern holidaymakers are increasingly conscious of sustainability, and Away Resorts has taken proactive steps to reduce its environmental footprint.

Initiatives across all parks include:
• Recycling bins and bags provided in every accommodation unit.
• Plastic-free drives, reducing single-use plastics across food outlets and retail areas.
• Broader commitments to energy efficiency and eco-friendly operations (more details can be found at awayresorts.co.uk/about/sustainability).

By embedding sustainability into everyday operations, Away Resorts is not only meeting guest expectations but also aligning with long-term environmental goals that benefit communities across the UK.

THE UK HOLIDAY MARKET TODAY
The rise of the staycation has been one of the defining travel trends of recent years, and Away Resorts has been at the forefront of this surge. The UK holiday market has seen excellent volume growth, with bookings up by 12%, reflecting an appetite for breaks closer to home.

Interestingly, the company notes that last-minute bookings are arriving later than ever, a sign of the changing behaviour of today’s consumers. Flexibility and the ability to respond quickly to demand are crucial, and Away Resorts’ diverse accommodation portfolio and tech-driven booking systems place it in a strong position to capitalise on these shifts.

LEADING THE WAY – With innovation, values, and a playful spirit, Away Resorts is shaping the future of UK staycations.

AMBITIONS FOR THE FUTURE
Looking ahead, Away Resorts remains committed to its role as a disruptor in the UK holiday park sector. The company’s short and long-term goal is clear: to continue innovating and delivering amazing experiences for customers and owners alike.

From a single holiday park business to one of the UK’s fastest-growing operators, Away Resorts has carved out a distinctive space in the market. With twenty-five parks nationwide, a clear ethos of “discover different,” and a passion for pushing boundaries, it is redefining what the British holiday park can be.

By blending imaginative accommodation, sustainability, and digital innovation with strong values and attentive service, Away Resorts isn’t just offering a place to stay – it’s creating experiences that guests can’t wait to repeat. And with the staycation trend showing no signs of slowing down, the future looks bright for this bold and imaginative operator.

Away Resorts
0330 053 7000
www.awayresorts.co.uk

EVOLVING FACE OF OUTDOOR LUXURY

Posted on November 12, 2025

Glamping is a Growth Opportunity for Holiday Parks, Caravan Parks & Campsites...

Glamping holidays are undeniably different from any other kind. From treehouses and cabins to yurts, huts and safari tents, each location offers a unique slice of outdoor living.

Each site offers its own unforgettable moments — the delighted laughter of children dashing around the picnic table, the thrill of letting go on a river swing, or the gentle hum of conversation and the soft clink of bottles around a flickering campfire.

For holiday park operators, glamping represents far more than a pretty view or quirky accommodation style — it’s a powerful, profitable evolution of the outdoor leisure market.

THE RISE (AND STAYING POWER) OF GLAMPING
What began as a niche luxury trend has now become a cornerstone of the UK holiday park offering. Glamping has matured into a mainstream, multi-generational travel experience that blends comfort, adventure, and sustainability. In the wake of the pandemic, when travel restrictions reshaped holiday habits, British staycations surged — and glamping was perfectly positioned to meet the demand for safe, nature-rich escapes.

That momentum hasn’t slowed. According to VisitBritain, interest in outdoor accommodation remains high, particularly among younger families and couples who value experience over excess. Glamping is no longer a temporary craze; it’s the new benchmark for outdoor luxury — and a serious business opportunity.

Park owners who once relied solely on touring pitches or static caravans are now finding that glamping units not only attract new audiences but extend the season and strengthen year-round revenue. For many, it’s a diversification strategy that futureproofs their park while elevating guest experience.

It's a powerful, profitable evolution of the outdoor leisure market.

BUSINESS BENEFITS FOR PARK OPERATORS
For those managing or developing holiday parks, the business case for glamping is strong.

Increased Occupancy and Higher Margins:
Glamping units typically command higher nightly rates than traditional camping or touring pitches. Their premium feel justifies the price point, while their comfort and weather resilience mean they’re occupied for longer stretches of the year.

Longer Seasons:
With insulated pods, eco-cabins and heated safari tents, operators can open earlier in spring and stay open later into autumn. All-weather glamping means less reliance on the fickle British summer.

Appeal to New Demographics:
Glamping attracts a broad mix — from young couples seeking weekend getaways to multi-generational families looking for shared experiences. Many guests are first-time campers drawn in by the promise of luxury touches like en-suite bathrooms, hot tubs, and proper beds.

Upselling Opportunities:
Once guests are on site, there’s scope to increase revenue through optional extras — hot tubs, fire pits, outdoor kitchens, spa pods, or guided activities. Glamping lends itself perfectly to personalised experiences.

A Strong Marketing Edge:
Visually striking and social-media-friendly, glamping units make perfect marketing material. Eye-catching imagery of stylish lodges or twinkling nights under canvas resonates across social media and online booking platforms, helping parks stand out in a crowded marketplace. For parks aiming to refresh or reposition their brand, glamping can instantly enhance visual appeal and storytelling power.

MODULAR AND OFF-GRID designs combine sustainability with modern convenience.

TYPES OF GLAMPING UNITS & WHAT’S TRENDING
The modern glamping landscape is wonderfully diverse. Operators can now choose from a wide range of structures to suit their landscape, budget, and guest profile.

Safari Tents & Lodges:
Spacious, durable and visually impressive, safari tents remain one of the most popular choices for parks seeking a balance between luxury and authenticity.

Pods & Shepherd Huts:
Compact and efficient, these offer year-round comfort with minimal maintenance. Perfect for couples’ retreats or smaller sites.

Yurts & Tipis:
These structures deliver a strong connection to nature, ideal for parks promoting wellness or off-grid stays.

Treehouses & Elevated Cabins:
Offering a real wow factor, these premium options can command top-tier rates and create social-media buzz.

Modular & Off-Grid Designs:
The latest trend is flexibility. Many new glamping solutions incorporate solar panels, compost toilets, and rainwater harvesting — appealing to guests who value sustainability.

Luxury Touches:
Modern glamping is about more than quirky shapes — it’s about finish and feel. Think en-suite bathrooms, kitchenettes, underfloor heating, Wi-Fi, and private hot tubs. Guests increasingly expect the comfort of a boutique hotel combined with the adventure of the outdoors.

Design Trends:
Natural materials, earthy tones, and minimalist luxury are shaping the new look of glamping. Operators are investing in aesthetics that blend seamlessly with the landscape, creating “Instagrammable” destinations that double as marketing assets.

EN-SUITE BATHROOMS, KITCHENETTES, and hot tubs are now expected features in premium glamping, photo credit to Canopy & Stars.

Clear Sky Safari Tents Deliver Comfort, Charm, and Strong ROI for Holiday Parks
The UK glamping market continues to thrive, with guests seeking experiences that combine comfort, adventure, and sustainability. Over the past few years, expectations have shifted significantly: visitors now want high-end luxury in outdoor settings — complete with fully furnished interiors, high-quality bathrooms, and reliable, weatherproof accommodation.

Holiday park operators are responding by investing in durable, stylish Safari Lodges that meet these higher standards while still offering guests an authentic connection with nature. At Clear Sky Safari Tents, the Luxury Canvas Lodge range remains especially popular among UK holiday parks and landowners. These versatile lodges combine charm and comfort with impressive ROI.

Their spacious layouts, flexible configurations and robust build make them an ideal solution for parks looking to broaden their appeal while maintaining operational efficiency. A recent Clear Sky project at Sandringham has demonstrated this success first-hand.

The park introduced 15 Safari Lodges — including DDA-compliant options — to provide a mix of accommodation for families, couples, and accessible stays. Guests have praised the combination of comfort and rural charm, reinforcing the growing demand for premium outdoor experiences.

What sets Clear Sky apart is their end-to-end service — guiding operators through every stage of development, from planning permission to installation. Their expertise ensures that each project is not only visually stunning but commercially sound, helping holiday parks achieve long-term success in the evolving glamping market.

OUTDOOR DECKS AND PRIVATE HOT TUBS offer opportunities for upselling and premium guest experiences.

SUSTAINABILITY & THE ECO APPEAL
For today’s guests, sustainability isn’t a bonus — it’s an expectation. Glamping fits naturally into this ethos, allowing operators to embrace environmentally responsible practices while enhancing guest experience.

From off-grid technologies and solar power to rainwater collection and eco-friendly waste systems, glamping lends itself to green innovation. Many glamping structures are built from sustainable materials and designed to have minimal impact on the landscape. In some cases, they can be removed seasonally, leaving little trace on the land.

Operators are increasingly joining Green Tourism and similar accreditation schemes, using these as selling points for eco-conscious visitors. By adopting circular economy principles — sourcing locally, using renewable energy, and minimising waste — holiday parks can appeal to the growing demographic of travellers who want comfort without compromise.

PODS AND SHEPHERD HUTS offer compact, efficient accommodation with year-round appeal, photo credit to Canopy & Stars.

THE FUTURE OF GLAMPING
As the UK leisure industry continues to evolve, glamping stands out as one of its brightest success stories. Its strength lies in adaptability — the ability to merge luxury with simplicity, and innovation with sustainability.

For park owners and managers, glamping is both a creative and commercial opportunity: a way to reimagine the guest experience, attract new audiences, and generate reliable, repeatable income.

With quality suppliers such as Clear Sky Safari Tents helping operators deliver premium results, the sector is set to remain one of the most exciting growth areas in outdoor hospitality. In 2025 and beyond, glamping isn’t just redefining how people holiday — it’s reshaping how holiday parks thrive.

Clear Sky Safari Tents
Tel: 0333 241 2660
www.safaritentsandlodges.com

Canopy & Stars
www.canopyandstars.com

FROM RISING COSTS TO HAPPY GUESTS

Posted on November 12, 2025

A Smarter Way to Manage Your Parks Energy...

Holiday parks across the UK are under pressure. Operators are trying to balance rising energy costs, increasing guest expectations, and the sheer complexity of managing utilities across sprawling sites. The problem is all too familiar: one guest runs a heater and an air fryer nonstop, another guest plugs in an electric vehicle, while others barely use a lightbulb and yet everyone is charged the same.

Without accurate visibility, parks either undercharge and lose revenue, or introduce blanket surcharges that frustrate guests. Traditional systems only make things worse. Manual meter readings, paper billing, and reconciliations create an endless admin burden. Bills arrive late and forecasting costs becomes guesswork.

Smart card systems, once seen as the answer, now feel clunky and outdated, with guests expecting the same seamless digital service they get everywhere else in their lives. The result? Operators are left firefighting instead of focusing on delivering great holidays. This is exactly the challenge that Rolec and Metpow are solving.

Rolec has been the UK’s trusted name in outdoor utility hardware for over 35 years, with robust, weather-resistant meter boxes and pedestals used in thousands of parks. By combining this proven hardware with Metpow’s innovative, cloud-based software, operators now have a future-proof solution that makes managing utilities simple, transparent, and profitable.

The system transforms Rolec’s pedestals into intelligent, connected devices. Each pitch is linked to Metpow through secure LoRaWAN gateways, ensuring constant connection across the site. Unlike Wi-Fi and 4G, which struggle with signal dropouts and interference from vehicles, trees, or park infrastructure, LoRaWAN provides reliable, low-power connectivity that is perfectly suited to large outdoor environments.

ROLEC PEDESTALS, POWERED BY METPOW, provide real-time energy monitoring across each pitch, keeping both guests and operators in control.

It means every unit stays connected without operators worrying about dead spots, weak signals, or the cost of maintaining mobile contracts. From the operator’s side, the features are designed to make life easier. Real-time usage insights show exactly what each guest is consuming, while personalised dashboards allow staff to monitor the entire site at a glance.

Interactive site mapping makes even the largest or most complex park simple to oversee, and remote control means supply can be managed instantly, with alerts flagging anything unusual before it becomes a problem. Automated, upfront billing ensures guests know exactly what they are paying, while the self-serve Metpow app allows them to top up, receive low-balance alerts, and view their usage whenever they like.

It’s a system designed for fairness and convenience, both for operators and their guests. As Holly Brown, Commercial Director at Rolec, explains: “The combination of Rolec’s proven hardware with Metpow’s smart software creates a solution that’s not just about technology, it’s about helping operators run more profitable, efficient, and guest-friendly parks. It’s robust, reliable, and ready for the future.”

For operators, the benefits are clear. Sites using Rolec powered by Metpow are recovering their investment in as little as two seasons. By charging fairly and transparently, they stop subsidising high-consumption guests, while still keeping visitors happy with a system that feels modern and easy to use.

Office teams save hours of manual work each week, cutting out meter readings, spreadsheets, and reconciliations. And with accurate data on usage and costs, forecasting and budgeting finally become straightforward. Guests, meanwhile, appreciate the transparency. They pay only for what they use, with no hidden charges or arguments at checkout.

LORAWAN CONNECTIVITY ensures every unit stays reliably online, even across large and complex park sites.

The convenience of app-based payments and instant top-ups makes their stay easier, and parks report improved satisfaction and return visits. Some operators are also highlighting the sustainability features of the platform, including live data on carbon impact and carbon offsetting, which appeal to increasingly eco-conscious holidaymakers.

Ed Jones, CEO of Metpow, sums it up: “Holiday parks are being squeezed from both sides. Rising wholesale energy costs and rising guest expectations. Our mission is to put operators back in control. By pairing Rolec’s industry-leading hardware with Metpow’s software, we’ve created a solution that saves money, reduces admin, and delivers a better guest experience.”

One park manager perhaps put it best: “Before Metpow, we were losing money on electricity and spending hours on admin. Now, everything is transparent. Guests pay fairly, we stay in control, and our team has more time to focus on the guest experience.” With rising energy costs here to stay and guest expectations continuing to climb, this isn’t just about keeping the lights on.

AUTOMATED ALERTS and remote control allow operators to manage energy efficiently and respond to issues before they escalate.

It’s about future-proofing your park. Smart card systems belong to the past. Cloud-based solutions like Rolec powered by Metpow are the future. Bringing operators clarity, efficiency, and profitability, while giving guests the transparency and convenience they expect.

If your park is still wrestling with outdated systems and unpredictable bills, now is the time to make the change. Book a free, no-obligation quote today and discover how Rolec and Metpow can help your park save money, delight guests, and prepare for the future. Learn more about the system and book a demo on our website.

Metpow
01803 220372
www.metpow.com

 

THE SMART HOT TUB FOR HOLIDAY PARKS

Posted on November 11, 2025

The Urban Cedar Sport Deep is the ultimate hot tub solution for holiday parks — combining the natural beauty of a traditional wood-fired tub with the convenience and efficiency of a modern electric spa. Designed specifically for the hospitality industry, it offers a perfect balance of aesthetics, durability, and intelligent control.

Each unit is handcrafted from premium Western Red Cedar, featuring sculpted acrylic seating and finished with our signature stainless-steel bands. The result is a timeless design that complements any outdoor setting while delivering a five-star spa experience your guests will love.

Unlike traditional wood-fired models, our hybrid electric system eliminates the hassle of cleaning stoves or waiting for long heat-up times. The Sport Deep maintains its target temperature, ensuring it’s always ready for guests.

The Balboa Control MySpa WiFi module, fitted as standard, allows operators to manage and monitor each hot tub remotely via smartphone or tablet — adjusting heating, filtration, and timing settings from anywhere in the world. This smart control system is also tamper-proof, preventing guests from altering key settings or causing costly maintenance issues.

By scheduling heating cycles through the app, park operators can significantly reduce overnight energy costs, keeping tubs warm and efficient without wasting power when not in use. With seating for 4–6 adults, 22 adjustable massage jets, and 17 LED mood lights, the Urban Cedar Sport Deep delivers relaxation, comfort, and luxury in one beautifully crafted unit.

At Urban Cedar, we combine over 20 years of craftsmanship with exceptional aftercare and support — because reliability and service are just as important as design.

Urban Cedar
01934 833844
www.urbancedarhottubs.co.uk