BIGGER NOT ALWAYS BETTER

BIGGER NOT ALWAYS BETTER

THE TWO CENTRE RESORT Potters tops the Which? holiday park survey

Butlins, Pontins and Center Parcs were all beaten by smaller independents in the Which? annual survey of holiday park destinations published this summer. The consumer group asked 1,355 Which? members and members of the general public to complete an online survey about their experience of recent stays at UK holiday parks and resorts.

Which? rated 18 holiday parks for cleanliness, accommodation, facilities, customer service, entertainment, food and drink, value for money and costs per night. It was the lesser known names that triumphed over their megabrand rivals in the results which were undertaken from April 2022. Only the top performing parks and resorts have been awarded Which? Recommended Provider (WRP) status.

Respectable marks were attributed to Center Parcs at 72% and Butlins with 71% but Pontin’s could only manage 59% based on reviews of ‘grotty chalets’ and ‘lacklustre’ entertainment. First and second-placed Potters Resorts and Waterside Holiday Group, are both family-run brands that have been in the business for decades. They scored five stars in every category, including customer service and value for money.

Operating for over 100 years, Potters was opened by founder Herbert Potter after he won £500 in a competition. With all-inclusive resorts in Norfolk and Essex, Potters scored top marks with an impressive overall score of 88%. More a resort than a park, accommodation at Potters is in bungalows, hotel rooms and suites. Nudged into second spot with 87%, the small regional brand, Waterside Holiday Group has four luxurious parks, three in Dorset, one in Cornwall.

INDEPENDENTS like Fowlers scored highly in the Which? survey

Their caravans are as classy as they come – at least 3.6 metres wide, with central heating and double glazing, plus fully equipped kitchens and widescreen TVs. Or you can glamp in a safari lodge with a private hot tub. Unlike Potters, Waterside does not offer an all-inclusive rate, meaning visitors pay extra on top to dine at its beachfront bars or restaurants.

A close third, Bluestone Wales attracted a customer score of 81%. Founder William McNamara originally opened up his dairy farm to guests in the 1980s when milk quotas threatened his livelihood. Today this single five-star resort has expanded to a sprawling 500 acres, where rolling countryside meets rugged coastline within the Pembrokeshire Coast National Park.

Scoring 78% in fourth spot, John Fowler began in 1953 as one caravan in a field but has expanded to 11 coastal locations across Devon, Cornwall and Somerset, with a wide range of accommodations and prices. Like many independents, John Fowler Holidays stood out for its customer service – rated five stars with the Which? verdict: “It’s cheaper than Pontins and about the same price as Butlin’s, but better than both.”

SHOW BUSINESS

SHOW BUSINESS

Events present a wealth of business ideas to help with your forward planning...

TAKE AN AWAY DAY to shows like SALTEX to boost your location business planning.

As hard as it is to tear yourself away from day-to-day operations, an away day to attend a focused trade event can help with vital forward planning. Taking a step back from those daily duties can clear your mind and give you a fresh perspective on honing that vital business plan for short, medium, as well as long term investment and development.

A timely bit of trade show pre-planning should enable you to set some visit objectives while still remembering to keep open to new ideas. Check out the exhibitor floor plan, print off a copy and mark your target contacts before you set off while planning your best routes around the venue.

Don’t forget to check out the odd seminar or two to take the weight off your feet and absorb ideas and inspiration on your key topics. Pre-registration is a must for a smooth arrival while planning travel times to avoid the rush hour travel – sometimes worth taking time out for a break and staying on longer.

You can put yourself in the fast lane by pre-booking some meetings with exhibitors – but don’t forget to check out their competitors to ensure you are partnering with the best value suppliers. So pack up those business cards, chose your most comfortable shoes, as we recommend three shows to add to your diary in the coming months.

 

A DECADE OF DESTINATIONS

A DECADE OF DESTINATIONS

Celebrating Holiday Park SCENE's tenth anniversary...

Flip the rewind switch on the time machine to 2013 and we find British Prime Minister David Cameron publishing a draft European Union Bill aimed at holding a referendum on Britain’s membership of the European Union by 2017. It was the year that former Prime Minister, Margaret Thatcher died, following a stroke, while Catherine, now Princess of Wales, gave birth to George Alexander Louis at St Mary’s Hospital, London.

On the sports scene, Andy Murray became the first British man to win Wimbledon since Fred Perry in 1936; defeating Novak Djokovic of Serbia in straight sets. Rising temperatures led to health warnings being issued, for Southern England and the Midlands, in the UK’s first prolonged heatwave since 2006. The weather continued to be challenging as, at the end of October, what became known as the St Judes’ Day storm, brought with it gusts of 99 mph at The Needles on the Isle of Wight.

2013 also saw the launch issue of Holiday Park SCENE, a new print and on-line magazine, packed with fresh ideas and a must-read for anyone who runs or works in a holiday park sector. The Holiday Park SCENE team set out its ambition to work as an extension of destination management teams. These core aims have stayed entrenched in the magazine’s mission statement to inform and inspire UK holiday destinations, boosting visitor experiences and reaping rich returns on investments.

For more than a decade now, Holiday Park SCENE has offered the inside track on the latest market news and reports covering all aspects of holiday park management. We have brought you behind the scenes news on destination businesses that are performing well as generously, they shared their experiences. But most importantly, we have talked to the people who matter – people who add the experience, energy and enthusiasm to keep raising standards across all areas of the UK and Eire holiday park sector.

With the help of our knowledgeable writing team over ten years, we have covered subjects as varied as holiday lodges, glamping, hot tubs, catering and entertainment. The Holiday Park SCENE team has looked at some of the latest options from camping to glamping and investigated the potential for health and wellness as an added value income for business, not just in the summer but all year through.

Over the course of its first decade, Holiday Park SCENE has held hands with some of the biggest names in UK holidays from Butlin’s to Parkdean and from Park Holidays to Hoseasons. Throughout ten busy years, that have simply flown by, the magazine has featured more than 250 destinations and well over 1,000 businesses within the magazine. Holiday Park SCENE has been granted a ten-year long front row seat as the boost in staycations and investment in family time saw the holiday sector enjoy a sustained boom period.

A fountain of inspiration, Holiday Park SCENE supported the networking opportunities at some of the industry’s leading trade shows and event to find out what they can offer businesses in the way of fresh ideas as well as new products and services. Holiday Park SCENE has frequently relied upon some of the UK’s leading parks to share their tips for an effective entertainment programme that will keep guests coming back for more through play and on-site attractions.

We have discussed the e-marketing revolution with the rise and rise of social media which we warned you would ignore at your peril. The New Year is often the traditional time to re-evaluate our business goals. An opportunity to take stock of the previous 12 months and resolve to make a difference for the year ahead. We examined the Winning Ways of maximising the potential of amusement and arcade game attractions.

The holiday park industry has always been ahead of the field when it comes to preserving the business development balance with Mother Nature. David Bellamy was a holiday park ambassador when it came to highlighting the eco-factor, building in green spaces and protecting nature. Holiday Park SCENE has reflected this with frequent looks at everything from eco-friendly accommodation and energy-efficient business choices like heat pumps and electric vehicles.

The first rule of marketing is that it is not good enough to be good. You have to be perceived to be good. So Holiday Park SCENE urged you to pick up your bucket and spade with a heap of tips and ideas that will enable your business to stand out from the crowd. We looked at the increasing use of automated control systems to dramatically reduce the risk of human error in the management of holiday park swimming pools. Holiday Park SCENE has regularly tackled the thorny issue of security with features like Lock Down.

We frequently carried advice on how holiday park destinations can maximise the potential of their water leisure offering, with the addition of splash pads, flumes and water play equipment. We urged you to put up the ‘do not disturb sign’ as we invited you to relish this packed edition with a wealth of inspiring initiatives and ideas to weave into your future business planning.

Probably our most popular and ‘stand-out’ cover of the first ten years, the September 2019 front cover featured one of the life-size wooden horse sculptures now on permanent display at two holiday destinations. More soaring temperatures had accommodation booked to full capacity and then some rain which had the happy visitors spending more on site activities, arcades and in the bars and restaurants. We regularly urged decision-makers to take time away and weigh-up the highs and lows for the season.

What worked well? What could have worked better and what short and long term improvements can be introduced. As well as our regular tips from fellow operators, we brought you timely features like Fashion Statements with the case for quality investment that some argue is crucial for the holiday park sector. We shared the catering thoughts of three holiday park businesses with their Recipe For Success. We also took a look at minimising hassle and maximising sales with our look at on-line management systems in, Click Here.

Like the rest of the sector, Holiday Park SCENE was eagerly anticipating the peak summer season ahead. There had been a general feeling of optimism and positivity in the air with early bird bookings up considerably, even on 2019’s high-flying figures. Then the small matter of COVID 19 hit. Not just the holiday sector but the entire plant. Official figures confirm the travel and tourism industries contributed 6.7% of all gross value added in the UK in 2018.

Since then, the coronavirus (COVID-19) pandemic impacted the sector heavily in 2020 and into 2021, with government restrictions both in the UK and worldwide preventing tourism for large periods of time. Within the UK, unnecessary travel was first discouraged on 16 March, before a nationwide lockdown was announced on 23 March. Travel was again impacted by the second and third English lockdowns in November 2020 and January 2021 and travel corridors were suspended on 18 January 2021.

Heavily into a stop-start-stop-go scenario, government measures helped in the retention of key staff with some timely business funding initiatives. Restrictions-permitted, the industry’s quick-thinkers took an opportunity to rethink and reinvest in facilities, while the customers were forced to stay away. Holiday Park SCENE reported on the top holiday accommodation trends and revealed the UK’s most popular holiday park destinations while raising the emerging issue of on-site e-charging.

Bonkers busy we knew, but we encouraged managers to locate a quiet cupboard or handy hidey-hole, to escape to, as they soaked up the packed ideas and inspiration throughout the latest edition of Holiday Park SCENE. With the pandemic truly behind us, we challenged business development planners to create an action list with at least five short and long term goals that will help you future-proof business.

The Holiday Park SCENE team pulled out all the stops to keep you abreast of industry trends; sharing good practice with a lodge-full of ideas on maximising the boom in the UK holiday sector. With nearly half of all businesses reporting cyber-crime security issues as well as crucial advice, you could not afford to miss in Lock It Or Lose Out. As we set out on the second decade of reporting on the vibrant UK holiday industry, we feel proud and privileged to work alongside some exceptional businesses and some outstanding people.

We will continue to recommend a pack of sticker notes to mark those pages that you would like to share with the team and to contact some of the advertisers that make Holiday Park SCENE possible. Three cheers to the first ten years as we toast the second decade yet to come!

ENHANCING YOUR EXISTING PLAY AREA

ENHANCING YOUR EXISTING PLAY AREA

PLAY SPECIALISTS, EIBE, offer a free design consultation service.

With over 40 years of experience, eibe play can offer you professional advice on how to enhance your existing play area to increase guest dwell time. Theming allows children to get lost in their imagination, engaging them for much longer periods than in non-themed play areas.

Enhance your play area by adding themed panels, popular ideas include seaside, woodland, jungle, pirate and medieval. Organising play sessions with staff members can help parents take a break and relax while their children are engaged. Simply adding a storyteller’s chair to your play area will allow one staff member to entertain a large number of children and help enhance their parent’s experience of your park.

Are you aware of the five core play values that create a well-rounded play area? Swinging, sliding, spinning, rocking and climbing. Maybe you don’t need a whole new play area, maybe you just need to add one piece of new equipment that rounds off the play values you offer and engages children for longer. Contact the eibe play team to receive a brochure and to find out more about their free design consultation service.

eibe
01483 813834
eibe@eibe.co.uk
www.eibe.co.uk

HOLE IN ONE FOR STONHAM BARNS

HOLE IN ONE FOR STONHAM BARNS

STONHAM HAVE ADDED a pay and play adventure footgolf course to its sporting offering.

The Golf Park at Suffolk’s Stonham Barns Park is a family business – owned by Tony and Helen Dobson – which has been operating since 1996 and has evolved from a driving range and mini putt course to a full-blown golf activity centre including Adventure Golf, Indoor Simulator Golf, Scenic 9 Hole course with Footgolf and now a dedicated Adventure Footgolf course.

The centre employs eight members of staff plus it has three PGA coaching professionals, Tony Dobson, Rob Pritchard and Luke Green. The business peaks during the summer season but stays busy during the off season with its variety of golf facilities including its indoor golf simulators.

Stonham Barns Golf Park has been offering Footgolf – the hybrid sport combining football and golf – since 2014 and as a result of the Golf Park’s growing reputation, has developed its facilities to include a new nine-hole Smugglers Pass Adventure Footgolf course from this spring. Its name Smugglers Pass Adventure Footgolf works in synergy with Stonham Barns Golf Park’s ever-popular Pirate Themed Adventure Golf Course which is already a favourite with both holiday visitors and locals alike.

The Smuggler’s Pass Adventure Footgolf Course includes …
• Pirate Themed - 9 holes
• Par 36
• 632 yards long
• Suitable for all ages and abilities
• Still a challenge for the serious player
• Over 700 plants/trees on the course
• Over 50 barrels as obstacles

Footballs are provided by the club and once players have finished their game, they can head over the Legends Sports Bar for drinks and food. The bar has Wi-Fi access and BT Sport and Sky Sports to catch up on all the sporting action.

YOUR ONE STOP PARK HOME SHOP

YOUR ONE STOP PARK HOME SHOP

MORE THAN 60 HOMES will be on display at June’s Stoneleigh event.

Don’t miss the UK’s largest free outdoor show for holiday and residential park homes as the World of Park and Leisure Homes returns in June to the NAEC Stoneleigh Showground in Warwickshire Open from June 9th to 11, park owners and trade are welcome on all days but especially encouraged to make full use of the ‘Trade Preview Day’ on Thursday June 8th where you can discuss your requirements and consider options in comfort and privacy with leading manufacturers.

There will be over 60 homes on display from at least 22 manufacturers including many familiar names and others new to the industry. The show provides a fantastic chance to meet manufacturers with homes to sell, find the best deals and get the best delivery dates in a relaxed yet professional atmosphere.

It is the perfect opportunity to see so many homes all on display together, compare models and see the latest designs and innovations! Open daily from 10am to 4pm, visitors are welcome to bring along family members and even well-behaved dogs are invited.

For those wishing to extend their stay, there are a wide range of hotel, B&B and other accommodation options in the area and motorhomes, caravans and camping facilities are available to book on the NAEC Stoneleigh showground itself. With free parking available, the NAEC Stoneleigh is situated between Leamington Spa, Kenilworth and Coventry and is very well signposted from the many major routes that run close by. Simply plug CV8 2TA into your Satnav.

World of Park & Leisure Homes Show
www.parkhomeandleisure.co.uk

HUSH QUIET WORK MACHINES

HUSH QUIET WORK MACHINES

THE THREE CLIFFS BAY has invested in three battery-powered utility vehicles.

When machinery and guests co-exist, the best thing a utility vehicle can bring to a holiday park is to be seen but not heard. With many visitors residing under canvas, it’s essential that the operation of the site is quiet, clean and unobtrusive at the five-star Three Cliffs Bay, in Gower, Wales offers luxury glamping, camping and touring pitches. Previously the machines, tasked with site maintenance, were petrol.

When the time came to update the site’s maintenance fleet, owner Tom Beynon chose three battery-powered utility vehicles. He opted for the STAR EV offering of two Capella HCX; market-leading when it comes to towing capacity and the amount of payload they can handle. Tom also specified the Capella Lifted, which is ideal for off-road load carrying situations.

The Capellas were put to work transporting guests and their luggage around the site, as well as rubbish collecting and recycling, with the Lifted being used for gardening jobs. The machines quickly proved they could take on all the tasks required without any difference in productivity to their petrol counterparts and without disturbance. Tom’s been so impressed with the Capella Work Machines that he has plans to expand their job requirements by hiring them out to guests for the duration of their stay.

REESINK e-VEHICLES
www.reesink-evehicles.co.uk

HOLIDAY MATCH OF THE DAY

HOLIDAY MATCH OF THE DAY

TREVOR AND TINA PALIN are presented with a signed Shrewsbury Town football shirt by Spring Lea’s Manager Alison Naughton after receiving the key to their new caravan holiday home.

The latest phase of a £2 million investment in a picturesque holiday park and fishery near Shrewsbury is now open and has welcomed its first owners. Set alongside breathtaking views of the Shropshire Hills Area of Outstanding Natural Beauty, Spring Lea Holiday Park and Fishery is owned by Salop Caravan Sites and is perfect as a peaceful, rural retreat.

The park has four, well stocked, mature coarse and carp fishing pools nestled within 25 acres of open countryside. There are also 20 seasonal, hardstanding pitches for touring caravans and motorhomes. “We are delighted with the new, exclusive development of holiday home pitches and it’s great to be welcoming our first owners,” said Ed Glover, associate director of Salop Caravan Sites.

“It really is a stunning location not only for fishing, but as a base to explore the local area and see what Shropshire has to offer you. The area is famous for its local walks and breath-taking scenery yet is still close to Shrewsbury.” The park’s first caravan holiday home owners are Trevor and Tina Palin who were presented with a signed Shrewsbury Town football shirt as they are both avid fans and were married at the Montgomery Waters Meadow stadium.

CUSTOMERS SPIN AND WIN COMPETITION

CUSTOMERS SPIN AND WIN COMPETITION

TREVOR AND HELGA REDVERS-HIGGINS were the first £5,000 winners in a Leisuredays marketing promotion.

Two lucky Hoburne Holiday lodge owners hit the jackpot when they won a £5000 cash prize from insurance specialists Leisuredays. The insurance provider runs a “Spin to Win” promotion for static caravan and lodge owners who obtain a quote via the holiday parks it works with. Spin to Win gives those customers two chances to win with a no obligation insurance quote.

Firstly, a spin of an online wheel of fortune to instantly win a £10 Amazon voucher and secondly, automatic entry into an annual £5000 draw. Trevor and Helga Redvers-Higgins were the first £5000 winners. They’d got a quote from Leisuredays having bought a Carnaby Chantry lodge from Hoburne Bashley Holiday Park in the New Forest, earlier this year.

Helga said: “We’re over the moon. We’d just got the keys for our new lodge the day before Leisuredays called us to let us know we’d won the £5000 so it felt unbelievable. When asked how they’d be spending the money, Helga added “We’ll be treating the family as well as buying outdoor furniture and a new television for our lodge.”

Gareth Walker from Leisuredays added: “The Spin to Win promotion gives park customers an extra incentive to try us for an insurance quote. Once we quote a park customer, more often than not they’ll become a policyholder, meaning extra insurance commission for our parks.” Leisuredays will be announcing another £5000 winner in March 2024. Parks that want to take advantage of the Spin to Win promotion and need extra point of sale materials can get in touch.

Leisuredays’ Development Team
Tel. 01422 396772
Email development@leisuredays.co.uk

REDUCING COSTS AND ENERGY BILLS

REDUCING COSTS AND ENERGY BILLS

CARAVAN PARK ELECTRICAL Services offer a complete 360 degree solution for reducing energy bills.

As energy prices are at an all-time high, finding ways to reduce costs is more important than ever. Caravan Park Electrical Services offer a range of solutions to reduce energy consumption. A vast portfolio features multiple configurations of connection units and multi-service bollards.

During manufacturing these products can be fitted with a metering solution which suits your needs, from read-only to SMART metering technology, with something to suit everyone. A popular choice is an Alpha RFID pre-payment metering system, allowing operators to receive customer payment prior to consumption. Supported by Alpha software, the customer is issued with their reusable SMART card, which they’ll use to upload credit to their meter.

This simple system is a solution for many when it comes to installing new units or retro fitting a meter into their existing enclosures or touring bollards – even if supplied by another manufacturer. Another great option for reducing running costs is solar lighting. Caravan Park Electrical Services stock both high and low level solar options which are zero emission and have zero energy running costs due to being powered by the natural sunlight.

CPES do offer a complete 360 solution from sourcing components and accessories to manufacturing a vast range of products including: Connection Units, Multi-Service Bollards, EV Chargers, Lighting, Distribution Units & Mains Panels. Caravan Park Electrical Services’ highly experienced and dedicated team are available to handle your enquiry, design, quotation, production and installation of the most up to date electrical distribution systems.

Caravan Park Electrical Services
Tel: 01790 753153
sales@cpes.co.uk
www.cpes.co.uk