Activities

SMARTER PARKS, HAPPIER GUESTS

Posted on August 3, 2026

AI IS BECOMING A VALUABLE business tool, supporting everything from booking management to customer service.

Why AI and mobile technology are becoming essential tools for holiday parks, caravan sites, campsites and glamping destinations...

Artificial Intelligence (AI) and mobile apps are no longer futuristic concepts—they’re becoming essential business tools for holiday parks, caravan parks, camping and glamping sites across the UK. Whether it’s streamlining bookings, improving guest communication, or helping staff work more efficiently, technology is transforming the way parks operate while enhancing the guest experience.

Today’s holidaymakers expect convenience at every stage of their stay. From booking online and checking activity schedules to receiving instant updates during their holiday, digital technology has become part of everyday life.

At the same time, park operators face ongoing challenges including staffing pressures, rising operating costs and increasing customer expectations. AI and smart apps are helping bridge that gap.

Rather than replacing people, the best technology works alongside your team, removing repetitive tasks and allowing staff to focus on delivering outstanding customer service. From reception to maintenance, entertainment to marketing, digital tools are making parks more efficient while creating smoother guest journeys.

AI BEHIND THE SCENES
Many operators assume AI is all about chatbots or robots answering customer enquiries. In reality, some of the biggest benefits happen behind the scenes, improving systems that guests may never even notice but certainly appreciate.

Booking management, payment processing, channel management and automated workflows are all areas where AI is making a significant impact. Faster processes reduce manual administration, minimise errors and improve the overall efficiency of park operations.

AI IS CHANGING THE GAME — THE TRICK IS ADDING VALUE SAFELY
AI Is Changing the Game — The Trick Is Adding Value Safely Artificial intelligence is transforming holiday-park technology at pace, and it is genuinely exciting to watch. But for operators the real question is no longer whether to use AI — it is how to add value safely, with the end customer kept firmly in focus rather than chasing the technology for its own sake.

Some of the biggest gains happen out of sight. At GemaPark, AI already helps us build new features faster and resolve technical support queries more quickly. It also speeds up the way we connect to third-party providers — the behind-the-scenes plumbing that lets a booking system do far more for a park.

Recent additions show what that delivers in practice: Clover terminal payments, so guests can pay online, at reception or out on the park; a deeper Stripe integration that brings better payment terms; and full two-way synchronisation with Pitchup, so availability and bookings stay aligned across channels without double-handling.

Attention is increasingly turning to guest-facing systems, and that is where care matters most. New tools should be evaluated in your own environment, not adopted on trust. The goal is genuine end-to-end process support — not simply routing more tasks back to an already-stretched reception team.

TODAY’S HOLIDAYMAKERS EXPECT instant access to information—mobile apps help parks meet those expectations.

It pays to be honest about what AI can and cannot yet do, and to introduce it only where it removes workload rather than quietly adding to it. Search is changing too. Traditional SEO is giving way to AEO — answer engine optimisation — as AI-driven search returns direct answers rather than lists of links. One common response is to lean on the big online travel agents for visibility.

The catch is that you must play by each platform’s rules and remain exposed to their policy shifts — Google Hotels, for example, requires accommodation to have a roof, so is useful for statics and pods, but not for touring pitches. The sensible hedge is a full-functionality PMS that gives you your own online booking engine alongside broad, flexible integrations.

Data security is another aspect of safety, and reputable providers adopt strong measures to ensure cybersecurity is taken seriously and that guest and payment information stays protected. GemaPark follows security best practice and connects to a wide range of OTAs, including through Wubook, so no single platform’s rule change can strand you.

AI will only do more from here, and it is changing fast. The parks that benefit most will be those that adopt it deliberately, keep the end customer at the centre, and use it where it genuinely helps. That is the approach we are committed to: harnessing AI where it adds real value — safely.

A BRANDED MOBILE APP puts essential park
information, entertainment schedules and local
attractions at guests’ fingertips.

APPS PUT INFORMATION IN EVERY GUEST’S POCKET
While AI often works in the background, guest apps are highly visible and increasingly expected. A well-designed park app acts as a digital concierge, giving visitors instant access to everything they need throughout their stay.

Rather than queuing at reception to ask when the pool opens, where tonight’s entertainment is taking place or what time the restaurant serves breakfast, guests can simply open an app. This not only improves convenience but also significantly reduces repetitive enquiries, freeing staff to spend more time providing personal service.

App My Community helps UK holiday parks deliver a better guest experience while making day-to-day communication easier for park operators. Your fully branded mobile app becomes the central hub for everything your guests need before, during, and after their stay.

Guests can quickly view entertainment schedules, activities, events, opening times, interactive park maps, food and beverage menus, local attractions, and important park information—all from their mobile phone. Instant push notifications allow your team to communicate weather updates, activity changes, emergency information, special offers, and last-minute announcements in seconds.

GEMAPARK IS HARNESSING AI to help holiday parks streamline operations, improve bookings and deliver better guest experiences.

By providing guests with easy access to information, your reception team spends less time answering repetitive questions and more time delivering exceptional customer service. The app also helps guests discover more of what your park has to offer, increasing participation in activities, promoting on-site facilities, and enhancing the overall holiday experience.

Every app is custom-branded with your park’s logo, colours, and content, creating a professional digital experience that reflects your brand. Features can include event calendars, interactive GPS maps, digital forms, maintenance requests, staff resources, in-app purchases, loyalty programmes, QR code integration, and local business promotions.

Whether you operate a single holiday park or manage multiple locations, App My Community provides an easy-to-manage communication platform through an intuitive online administration portal. Updates can be published instantly without requiring guests to download a new version of the app. Today’s holidaymakers expect convenient access to information from their mobile devices.

App My Community helps UK holiday parks meet those expectations while improving guest satisfaction, streamlining operations, and strengthening communication across every stage of the guest journey. From arrival to departure, your guests have everything they need in one convenient place, helping create memorable stays that encourage repeat visits and positive reviews.

ECHNOLOGY CONTINUES TO RESHAPE the holiday park sector, helping businesses work smarter while enhancing customer satisfaction.

LOOKING AHEAD
Technology will continue to evolve rapidly, but the most successful holiday parks won’t necessarily be those with the newest gadgets—they’ll be the ones that adopt technology with a clear purpose. AI and mobile apps are proving their worth by reducing workloads, improving communication and delivering better guest experiences without losing the personal touch that makes holiday parks so popular.

For operators considering their next investment, the focus should remain on practical solutions that improve efficiency while supporting staff and delighting guests. Used thoughtfully, AI and apps are becoming valuable partners in creating smarter operations, happier teams and memorable holidays.

GemaPark
www.gemapark.co.uk

App My Community
www.appmycommunity.com

JEWEL IN THE CROWN

Posted on October 24, 2023

JEWEL IN THE CROWN

A lesson in diversification for visitor destinations...

A VIBRANT SHOPPING VILLAGE is packed with a plethora of bespoke shops.

For those looking for a quick-fire lesson in destination diversification, a visit to Suffolk’s Stonham Barns Park will leave you overflowing with a bucket load of ideas and inspiration. Bought by the Starglade group, principally operating as a day visit location, in 2020, the 110 -acre site is being transformed into a bustling leisure destination.

Ticking all the boxes from retail to live entertainment and from short-break holidays to permanent holiday homes, Stonham is still a work in progress. Brimming with pride, passion and ambition, owner, Alan Forward took me on a guided tour of the bustling family complex that sits on a favourable tourist route.

“Everyone needs a break away to reset and it seems as though the pull to the countryside is strong,” he says. “Many are looking for a relaxing fishing holiday or break where they can recharge and refresh in a safe environment.” “For many people, post-pandemic, the temptation to stay local and in the country is still very strong.”

HOLIDAY HOME ACCOMMODATION has been sympathetically placed around Stonham’s 100-acre site.

FAMILY COMPLEX
Stonham Barns Park is a bustling family complex filled with an abundance of attractions and activities to suit all. A vibrant shopping village is packed with a plethora of bespoke shops, and provides a huge draw for day and longer-stay visitors. Coach parties are tempted onto site to view not just the shops but also to visit specialist teapot makers, Carters of Suffolk, and its charming Teapot Tearoom.

Supplying big names from Harrods to Walt Disney, visitors can see the production of handmade, collectable teapots and even decorate a few themselves. Just a short walk away, the Suffolk Owl Sanctuary is a also a major draw. Providing a home to over 80 stunning owls and birds of prey from around the world the Sanctuary team put on with outstanding flying displays and are more than keen to chat to the enthusiastic visitors.

The site is home to the Mid Suffolk Showground offering numerous events throughout the year, including classic vehicle events, history re-enactment performances and music festivals. Add in a splash of talent at the on-site Legends Bar and Aspal Theatre and the entertainments’ programme is simply spilling over. Impressive Stonham golf facilities include a pirate-themed adventure foot golf course, crazy golf, nine-hole golf course and a well-stocked shop boasting simulator bays.

Still enjoying the great outdoors, two stunning fishing lakes have attracted a great following, including the attention of, world renowned angler, Bob Nudd while another water area has been established to offer SUP boarding and kayaking. There is a wealth of entertainment to keep the youngsters amused from a giant bouncy pillow with a perimeter sand pit that is free to use. Seasonal fair rides, dodgems, small children’s rides, play areas, inflatables, stalls, and land train ride all add to the appeal.

ATTRACTION SCOPE
Stonham Barns Park is now gaining a reputation as a popular wedding venue with designated room space available for hire. Add in a few fireworks displays, cycle racing, darts competitions, hot air balloon festivals and a plethora of themed party events, and you are beginning to understand the full scope of the Stonham Barns Park picture.

On-site refreshments are largely dealt with by Cafe 24 that offers plenty of indoor and outdoor seating and uses locally-sourced produce for their breakfast and lunch, no-fuss menus. Accommodation varies from own tent camping to caravan or motorhome pitches including the chance to hire one of one of six luxury bell tents or a shepherd’s hut as well as fully furnished holiday homes and holiday home purchase.

The Starglade Group of Companies is a well-known and respected, family owned, group of companies established for over 50 years. Originally started by Rodney Forward who was a successful builder, in 1994 Rodney joined forces with Alan, his son, to start Starglade Properties, mainly working with land transactions for residential properties.

ON-SITE ACCOMMODATION includes lodges, bell tents and even a shepherd-style hut.

Alan and his family over the years have acquired many other companies, to be part of the Starglade Group of companies that include residential and commercial lettings and new house-build developments. Working with long-term, tried and trusted suppliers, Stonham is undoubtedly a jewel in the Starglade crown.

As well as the creation of on-site job and business opportunities, the company invests back into the local community with sponsorship of sports sides and emerging talent as varied as rugby to Formula 3 motor racing. “The exciting thing about Stonham is its potential for future development,” says Alan, who shares plans for more pop-up shop retail opportunities and even a new on-site boutique hotel.

“It is all about constantly re-investing in this type of business and I hope this is what is driving the on-going popularity of the resort for short as well as longer term visitors,” says Alan, who has the backing and support of his son, Keith, and daughter Terri, managing the Starglade portfolio that now includes several new holiday home sites. Alan adds: “This type of business is all about team effort and it is thanks to the passion and enthusiasm of every individual that Stonham looks forward to such a very bright future.”

Stonham Barns Park
Tel. 01449 711 111
E. events@stonhambarns.co.uk
www.stonhambarns.co.uk

FIVE STAR BLISS

Posted on August 2, 2023

FIVE STAR BLISS

Beth Connor visits Clawford Lakes Resort and Spa...

THIS 80-ACRE holiday destination caters for both adventure seekers and those in search of tranquillity.

Clawford Lakes Resort and Spa, nestled in the heart of Devon’s picturesque landscapes, has marked its first successful year by garnering an impressive average 5-star review on TripAdvisor. Having recently introduced two new luxury escape packages, this 80-acre holiday destination offers an array of activities and amenities that cater for both adventure seekers and those in search of tranquillity.

For water sports enthusiasts, the resort has put together an activity package that includes fishing, kayaking, wild swimming and paddle boarding lessons on their leisure lake. The resort seamlessly coordinated the lessons, providing top-notch equipment and experienced instructors who patiently guide visitors through the activities.

The picturesque leisure lake setting added an extra touch of charm to this invigorating adventure, leaving unforgettable memories. If relaxation and pampering is on the wish list, Clawford Lakes Resort and Spa has created a package designed to immerse you in pure bliss. The resort’s spa, overlooking the serene lake, offers a range of indulgent treatments that aim to rejuvenate both body and mind.

EARLY BOOKING IS ADVISED at the popular Apple and Grape restaurant.

From luxurious massages to rejuvenating facials, every moment spent in the spa is sheer bliss. The attentive staff and serene ambiance further enhanced the experience, allowing me to truly unwind and escape from the stresses of everyday life. The resort itself is a picturesque haven, surrounded by lush greenery and sparkling lakes.

The well-appointed accommodation options provide a cozy and comfortable retreat, ensuring a restful night’s sleep. Visitors wake up to each morning to views of wildlife from their lodge, feeling refreshed and energised, ready to explore the resort’s extensive grounds.

Walking along the scenic trail, visitors can discover hidden gems, including charming picnic spots and many tranquil fishing lakes, where they can spend hours immersed in the serenity of nature. Guests can take in the sweeping views of the estate from the Apple & Grape, a new Al Fresco dining area, featuring a retractable roof and glass walls to provide the perfect indoor/outdoor dining experience.

CLAWFORD LAKES RESORT and Spa has marked its first successful year with an impressive average 5-star review on TripAdvisor.

LUXURY COCOONS
Since opening in April 2022, new accommodation has continually been added to meet demand, including seven further, exclusive to the UK, luxury cocoons, six floating lodges and many more luxury holiday lodges. Further accommodation will be added this year including lodges, holiday homes and exclusive Family Pods.

Lakeshore Leisure Group is a UK leisure brand offering high quality holiday accommodation including self-catering rental cottages and lodges, hotel accommodation and privately owned lodges across three Devon locations; Otter Falls, Lakeview Manor and Clawford Lakes.

Graham Plant, Operations Director at Lakeshore Leisure Group commented: “When we created Clawford Lakes, our vision was to offer guests a truly unique way of experiencing this remarkable and beautiful part of Devon. “We wanted to ensure whether you visit us as a family, in a couple or a group of friends that you would have a holiday to remember and we’re delighted that our first year has been so successful.

 

“As we head into our second holiday season, we wanted to improve our offering even further so, with extra accommodation available and the two new escape packages we have just announced, we feel that we’ve enhanced an already excellent holiday park into something truly outstanding.”

The staff at Clawford Lakes Resort and Spa deserve special commendation for their warm and attentive service. Expect to be greeted with genuine smiles and a willingness to cater for every need. Their dedication and professionalism lifts a stay, making it truly exceptional.

Clawford Lakes Resort and Spa lives up to its aim to provide an idyllic escape for those seeking both adventure and relaxation. With their newly introduced luxury escape packages, the resort has ensured that every guest can find their perfect getaway. Whether you’re a thrill-seeker looking to conquer water sports or simply seeking a serene retreat, this resort offers an unforgettable experience.

Clawford Lakes
01409 678018
www.clawfordlakes.co.uk

THE DIVERSIFICATION JOURNEY

Posted on October 27, 2022

THE DIVERSIFICATION JOURNEY

 

FOLLY FARM’S new lodge offering blends seamlessly with the attraction side of the business.

 

Families who holiday in South Wales will typically include a trip to Pembrokeshire’s fabulous Folly Farm Adventure Park. Located just 15 minutes from the popular seaside resort of Tenby, this fun-filled destination, complete with vintage fairground and world-class zoo, is now the largest privately-run, paid for visitor attraction in Wales.

A working dairy farm until the late 1980s, Folly Farm has expanded so much over the last 30 years that it’s now a shining example of what can be achieved with a clear commercial vision and a diversification strategy to match.

 

 

TAKE THE PLUNGE
And it was this never-stand-still spirit that led Managing Director, Chris Ebsworth, to take the plunge and open a holiday park next to the visitor attraction just after the first lockdown. This 43-pitch five-star touring park and campsite - complete with four cool and quirky Showman’s Wagons - has been so popular over the last two years that Chris has now decided to diversify further into the holiday let market with the addition of six fairground-themed luxury lodges with hot tubs.

Chris knew introducing lodge accommodation was something he wanted to do to capitalise on continuing strong demand for UK breaks, but he also knew it would be prudent to call on the advice, guidance and support of a trusted expert partner to help bring his vision to life, his product to market and crucially to ensure the best possible return on his investment.

That’s when he turned to Luke Hansford, Vice President Business Development at Awaze – the parent company of staycation specialist Hoseasons – a decision Chris says has ensured the location’s new lodge offering blends seamlessly with the attraction side of the business as part of an all-round ‘stay and play’ package perfect for families looking for experiential breaks.

 

FOLLY FARM is a shining example of what can be achieved with a clear diversification strategy.

 

“We’ve always been farmers, it’s in our blood, but diversification is what keeps us thriving as a privately owned, family run business,” says Chris, adding: “We could see the lodges were a good idea, but it quickly became apparent as a relatively new accommodation business, that we would need to draw on the expertise, knowledge and professionalism of a brand like Hoseasons that has successfully been delivering family holidays for years.”

“We had many meetings with Luke to run through the options, weighing up the pros and cons of different types of accommodation before making our decision. He also supported us to perfect the presentation of our new lodges – from reflecting the Folly Farm brand in the interiors to making sure the landscaping and planting were right.

“Luke was also instrumental in bringing to our attention the importance of an arrival experience for our guests – something which has resulted in a brand new customer reception, along with plans for an onsite shop selling local produce, which we are hoping to open next year.”

 

FOLLY FARM opened a holiday park next to the visitor attraction just after the first lockdown.

 

PAYING DIVIDENDS
Luke believes the care and attention Folly Farm have put into their new development will pay dividends over the next few years as families see the value of staying somewhere aspirational with fantastic facilities, activities and entertainment on their doorstep.

He says: “It’s been an absolute pleasure working with Chris to bring his vision to market. He really understands the importance of continuing to evolve the offer so that they stay relevant in an ever-changing market. “Pressures on family budgets mean people will be looking to get the most out of their UK breaks over the next few years – something that bodes well for locations like Folly Farm Adventure Park who know they need to invest and innovate to keep pace with guest expectations.

 

CHRIS EBSWORTH worked with Hoseasons to fill his lodges and showman’s wagons.

 

“You only have to look at their high occupancy rates and average 9.6 out of 10 rating on our independent review system Revoo to see their approach is working.” Working with Hoseasons to fill his lodges and showman’s wagons has given Chris the confidence to push on with the next phase of development, including rhino-themed lodges overlooking the black rhino enclosure, lion-themed lodges and giraffe-themed safari tents – all of which are expected to be up and running by Spring next year. All the new lodges and showman’s wagons at Folly Farm Adventure Park are exclusively available to book via Hoseasons.

www.hoseasons.co.uk

New Forest Ranger Leads Campsite Activities

Posted on September 22, 2014
Campsite Activities Ranger

Campers in the New Forest are being given environmental information and advice from a new park ranger.

New Forest Ranger Leads Campsite Activities

A new seasonal ranger is helping campers have fun in the New Forest while helping them protect the National Park’s animals and landscapes.

Chris Marshall will lead bug hunts, forest games and craft activities exclusively for families at four Camping in the Forest campsites throughout the summer.

Campers at Roundhill, Ashurst, Holmsley and Hollands Wood are being treated to a wild time of adventure and discovery, with walks from the campsites to learn more about the flora and fauna, how the New Forest got its name and why ponies have played such an important role in shaping the landscape.

The new role is being supported as a joint partnership between the New Forest National Park Authority, Camping in the Forest and the Forestry Commission.