Major Improvements At Norfolk Resort

John Potter, managing director of Potters Resort is pictured in the recently refurbished reception area

The reception area, entrance and game zone have all undergone a refurbishment, while work continues on the Bowlers Bar.

John Potter, managing director of Potters Resort comments: “Every year we reinvest back in the Resort to ensure we continue to offer our guests the standard of comfort we’re renowned for.

“The improvements are about our guests; ensuring they feel the five-star experience from the moment they arrive. Guests are already commenting on how smart the reception looks and the game zone is bursting with family fun and ways to keep little ones active. We even got our Facebook fans to name the new area.”

This work follows a £1.5 million refurbishment of the resort’s accommodation last year and the opening of its new ‘Pop in Shop’. Potters Resort has invested around £50 million in the past 20 years, with plans in place for future growth.

John adds: “Customer service is also a considerable investment that Potters makes through deploying a friendly team which is now just over 550 staff looking after 750 guests, which is the highest investment and ‘staff to guest’ ratio in the industry, demonstrating just how seriously we take looking after our guests”.