MILITARY SALUTE UNITING FAMILIES

MILITARY SALUTE UNITING FAMILIES

Park Holidays UK is providing no-cost holiday accommodation to 100 military families every year, helping them to re-adjust to a life together after deployment. The group operates over 40 holiday parks across Britain and has teamed up with the Give Us Time charity to ensure that its holidays are enjoyed by the most deserving. Founded in 2012, by former Army medic Liam Fox MP, the organisation matches donated holiday accommodation with military families in need of rest and rehabilitation.

Coming in for special praise is the quality of the accommodation and facilities on offer, and the friendliness of park staff which plays a big in creating a relaxing atmosphere. “We feel very privileged to be able to play a small part in helping Britain’s dedicated military personnel to re-discover their family bonds,” said Park Holidays UK director Tony Clish. “Making a difference by supporting charities and good causes has long been part of our business culture and goes back over 35 years to when the company was started. “As well as national bodies such as Give Us Time, individual parks also often fundraise for local organisations with park management and staff taking the lead,” said Tony.

UNDER-VALUE INSURANCE WARNING

UNDER-VALUE INSURANCE WARNING

COMPASS INSURANCE offers vital advice on insurance valuations.

 

Arguably the most important aspect of an owner’s caravan or lodge insurance is the sum they are insured for, Compass Insurance advises. It is not always the number the customer looks at, in the first instance, but it’s the one that, in the event of a claim, becomes critical. If the estimated amount is too low, then claims payments end up being reduced. “We’ve seen a few examples where the rising cost of new caravans has resulted in customers becoming under insured through absolutely no fault of their own,” explains Richard Walker, Head of Product, Marketing and Development at Compass Insurance.

“They insure for the right amount at their new business or renewal but then six months later when they have a claim, that sum is then not enough to cover a brand-new replacement.” “We have had instances like this and have made sure that customers weren’t penalised or left worse off and paid the claim in full. “However, we’ve also heard stories where this hasn’t happened and as with any contract, and insurance is at the end of the day a contract, if it isn’t written in, then you rely on good will and good faith. “So, at Compass, and because we work with the interests of the industry at our core, we set about making sure this couldn’t happen to any of our customers.”

POLICY PROTECTION
From June 2022 every customer who insures with Compass will benefit from protection in their policy against this. Richard continues: “We’ve introduced a very simple insurance ‘instrument’ known as a Waiver of Average and written it in a way that means so long as the customer insured for an amount that was correct and adequate at the point their policy was taken out, or at their most recent renewal. “We won’t make any deduction for under insurance if they find themselves under insured due to supply chain and replacement caravan issues.

“They need to be able to show that the amount was adequate at the time, and there obviously needs to be a valid claim in the first place and no issues with policy compliance,” Richard says. “But we know this offers the protection that customers need against the unintended consequences of the caravan market right now.” No one knows where the current rise in replacement costs might end up, or how long the pressure on the supply chain will last for, but the Compass team is ready and willing to enable you to support your owners in the best way possible.

Compass Insurance
T. 0344 274 3908
E. relationshipteam@compass.co.uk
W. www.compassparks.co.uk

CASH IS STILL KING FOR STAYCATIONERS

CASH IS STILL KING FOR STAYCATIONERS

ICE CREAM PURCHASES remain a top cash purchase for UK holiday makers.

In an increasingly digital world, cash is still king for British staycationers, according to The Post Office. Research shows that Brits carry twice as much cash with them whilst on holiday in the UK compared to their day to day lives, with over £50 on average lining the pockets of Brits when on holiday in the UK.

Paying for ice cream scooped first place as the most common cash-spending occasion with parking and tipping at restaurants also shown to be common reasons for going card-less. No cash for parking was shown to be the most common financial faux pas whilst one in five Brits (21%) have literally been caught short whilst on a UK trip, finding themselves without cash for public loos.

SAFETY MELTING POT

SAFETY MELTING POT

Take a strategic site safety approach urges Ramtech's Tom Ambler...

WINTER AND SPRING are the ideal times to review a site and prepare it for the busier seasons.

 

Fire constitutes one of the biggest risks to the total loss of a park home, and with many sites often at lower capacity or closed during off-season, upgrading site safety and efficiency should be a top priority for site managers. Recent fire reports provide a stark warning to site owners, including how fire crews battled a large blaze at a Dorset holiday park, showcasing the chaos that fire can wreak.

Fortunately, no more than property damage was the outcome on this occasion but investing in the appropriate safety measures ahead of time, can help to reduce fire risk and help to stop a blaze quickly with the right detection in place. Preparing a site in advance of opening, by checking that the current fire safety system is working, is advisable. Any faulty wiring or machinery - particularly relating to power generators for homes or common buildings - as well as the threat of arson and vandalism should be front of mind all year around.

 

RAMTECH’S WES3 places the power in site owners’ hands

 

SHOW COMPLIANCE
Currently, holiday park site owners have a legal obligation to manage fire safety under the Regulatory Reform (Fire Safety) Order 2005 (“the FSO”). The act applies to all non-domestic premises including certain types of parks, such as those with common areas in leisure complexes, restaurants and guest houses. With park residents often mingling in these types of campsite community buildings, the threat to human life is very real.

Just a few years ago, there was an incident at a leisure facility on a campsite near Newquay, which resulted in extensive damage to several communal buildings including a swimming pool, sauna and gym. So, not only is protecting against fire a requirement under the FSO, it is also vitally important to avoid the financial implications, which can be huge.

 

A fire forces site owners into a massive rebuild operation, potentially putting them out of action for a season for more. A system, like Ramtech’s WES3, places the power in site owners’ hands. It’s an EN54-25 compliant connected device, that can be deployed at various points across holiday parks on stands.

It acts as an emergency response system, with automatic smoke and heat detectors responding to site incidents and maintaining 24/7 coverage through the CONNECT unit, otherwise known as the brains of the system. The WES3 is also IP55 rated, which means they are suitable for outdoor areas and won’t be affected by varying weather conditions. What’s more, the CONNECT system ensures off-site notifications can also be enabled, informing site owners and even alerting emergency authorities.

 

RECENT FIRE REPORTS provide a stark warning to site owners.

 

ROBUST FEATURES
While sites must ensure that fire safety is robust, other park management features that support the efficient and daily running of the park, are also welcome. This is where technology has evolved to help answer these added value requirements at the same time as emergency response needs. WiSE, for instance, is a reliable business information and monitoring platform providing real time alerts, data and information about security coverage. For holiday park operators, WiSE can also extend your existing security and fire system coverage, reducing the complexity and cost of enhancing your risk management systems.

The WiSE wireless security solution gives you peace of mind that your holiday park business and on- park properties are being securely monitored 24/7. Powered by long-life batteries and connected to a reliable radio technology, the system allows thousands of devices to be linked to a central base station that creates an instant alert via email, text or pager. WiSE is not dependent on SIM or WiFi to function, which is great for sites with little or no data or internet coverage.

 

WISE CAN ALSO EXTEND your existing security and fire system coverage.

 

Winter and spring are the ideal times to review a site and prepare it for the busier Easter and summer period. This should vitally include fire safety standards - as once peak season arrives, and the warmer weather attracts more visitors, the heat, coupled with popular campsite activities such as fires and barbecues, can be a real melting pot in terms of park accidents.

For more information on how Ramtech’s solutions can help protect holiday park sites, visit www.ramtechglobal.com

KEEPING YOUR CAMPERS HAPPY

KEEPING YOUR CAMPERS HAPPY

Neil Campbell, a veteran traveller, offers some friendly campsite feedback...

BOTH CANTERBURY AND HENLEY campsites have merited return trips. Pic. The Camping and Caravanning Club

 

As I scooped out the huge pool of rainwater in the middle of our collapsed inflatable tent with an old ice cream tub, I thought to myself “I absolutely love camping!” Ridiculous as this may sound, given that we were racing against time to bail out and re-inflate the tent before a fresh deluge, campsites always give you an adventure, memories to treasure and something to laugh about.

They are a truly analogue experience in a digital world, are eco-friendly, cheap and — especially after the pandemic — offer a huge dose of freedom. We have used campsites and holiday parks all over Britain, from the Isle of Skye to the Jurassic coast, from Snowdonia to Essex’s Mersea Island. And they have been infinitely varied — from little more than a farmer’s field with six pitches and a neighbouring bull (but a view of the Highlands) near Loch Ness, to brilliantly-run and comprehensively- equipped holiday parks in Norfolk.

 

WE LOVE TO MAKE the most of on-site opportunities like pond dipping. Pic Kelling Heath

 

MAKE OR BREAK
But the good ones all have several things in common that can make or break a camping holiday. From a veteran camper’s point of view, what is an ideal campsite? A speedy check-in process is a massive bonus and gets the holiday off to the right start, particularly after a long journey with everyone a bit grumpy. Most of the form-filling of checking-in and payment can be done online in advance, so it should be a straightforward matching of you to your pitch number and off you go.

Our most recent trip, to the Graffham campsite in Sussex in June, had check- in down to a tee — we didn’t even have to leave our car, and were checked in and being shown to our pitch within a minute or two. The staff greeting you are also critical — a cheery welcome makes a vast difference and costs nothing. And if the numbering of pitches is clear and the directions to facilities are easy to understand, you’re off to a good start. An early check-in and late check-out time is always good.

 

If the previous occupant has left by mid-day, there is no reason why the new one shouldn’t arrive at 1pm — really, what needs to happen in that hour? It makes a big difference if you have set up camp and are sitting down with a cuppa by 4pm rather than toiling at 6pm when painfully delicious barbecue smells start to waft around. Compare this to a lengthy check-in at 3pm, surly or indifferent staff and a confusing layout, and the difference between a well-run campsite and its opposite is clear.

I’ve also developed something of an allergy to “sign-usitis”: signs with information or warnings are fine in moderation, but a plethora of signs with rules outlawing a long list of activities have me wondering if I’m a customer or an inmate. One rule I am keen on, though, is quiet after 10.30pm — camping can be tiring! I’m glad to say that the vast majority of sites these days are well run — word gets out about the bad ones, and they tend to go out of business.

 

GOOD DRAINAGE is key if the elements conspire against you.

 

ON THE LEVEL
Pitches obviously vary hugely, and campers have different expectations depending on what type of campsite and what level of pitch you have booked — but the cost and the pitch should match. A normal-size grass pitch is not the same as a jumbo pitch with electricity and a water tap. But it is reasonable to expect all pitches to be clean, newly mown if appropriate and — my pet bugbear — decently level, or the means to make it so (such as stones to level up a motorhome, as we were able to use on a campsite in Skye).

At Graffham we had a secluded forest pitch with electricity, and it was level and large enough both for a tent and pop-up gazebo — we also had a lovely soundtrack of birds. In terms of proximity to facilities, I think a one or two-minute walk is fine — and we always take our bikes, so that can speed things up. No-one wants to be pitched right next to facilities. I would never want a pitch within earshot of washrooms — we’re talking hand-dryers and hairdryers, and with screening it’s possible to keep them out of everyone’s eyeline too.

 

HELPFUL SIGNS ARE FINE, but too many can leave you feeling a bit put upon.

 

It hardly needs to be said that facilities need to be kept clean and appropriately equipped, that is just a fundamental of a decently-run campsite. If there are coin-operated hairdryers, that is probably worth mentioning at check-in, and if there have to be time-limited button-operated showers, please can that be at least 20 seconds and not less than ten? This seems like a fairly lengthy wish- list, but campers do return to well-run sites. We’ve been back to Kelling Heath holiday site in Norfolk a couple of times over the past decade, and I remember it well from a trip when I was ten — several decades ago!

It’s a large holiday site, well-run and friendly with a great shop, and close to the coast, cycling routes and a steam railway. It’s also a fabulous site for kids, with acres of space. Canterbury and Henley campsites have also merited return trips — as well as being great sites, they are close enough for a weekend trip, and just a short drive or walk into the city. We’ve also done quite a few one-off trips to campsites for particular reasons — at Bala, in Snowdonia, we were doing an outdoor activity week including zipwiring, kayaking and coasteering, so a quiet and peaceful campsite with a great view was ideal at the end of each day.

 

A SPACIOUS, SHADY and secluded pitch — with added birdsong.

 

PREMIUM SPACE
At Norman’s Bay in Sussex, we wanted to be right by the beach. Of course, there is a premium on space at seaside sites, but this was well run by friendly staff, with a good shop and — heaven-sent given its coastal location — a visiting fish and chip van. It also had a railway station within ten minutes’ walk for car-free trips to Hastings and Brighton. Camping is pretty cheap at any time of the year, and so is great for young people — dare I mention the word “festivals”?

If you’re on a budget, it is perfectly possible to get a basic grass pitch for a tent for £12-17 per person per night, and with a coolbox it’s fine. If you go slightly out of season, you can still get great weather but lower prices, perhaps in or around summer half-term or mid-September. Larger sites with a wider range of facilities such as swimming pools do cost more, as is reasonable — you do get what you pay for. We paid about £20 per person per night (pppn) at Graffham in June and at Norman’s Bay in August, for instance, but for a basic pitch without electricity at Bala in mid-September it’s about £12pppn.

I’ve found it worth joining one of the camping, caravanning or motorhome clubs, both for their reviews and online communities, but also as a source of expertise — and for easy booking. The AA’s camping guides I’ve also found to be reliable, and I’ve used pitchup.com and Cool Camping as well to book. I will say that a set of good photos and an accurate description can often swing a decision to reserve. We tend to go away for four or five nights if we’re tent camping and go a couple of times a year. That feels like the right length given that camping is quite intense — you’re outside most of the time, and at the mercy of the elements. When we’ve motorhomed we’ve gone for one to two weeks, as you’re more self-contained and setting up and touring is easier. You even get a decent bed!

ARGYLL HOLIDAYS JOIN COVE UK

ARGYLL HOLIDAYS JOIN COVE UK

ALLAN CAMPBELL (Argyll), Mark Seaton (Cove UK), Keith Campbell (Argyll) pictured at Loch Lomond Holiday Park.

One of Scotland’s leading holiday brands has been sold to international resort operator Cove Communities. Argyll Holidays, which owns eight holiday parks across Argyll and Bute, will be the fifth acquisition by Cove Communities under Mark Seaton as Managing Director of Cove UK.

Cove Communities is continuing its UK expansion following its first purchase which was the Bunn Leisure Family Resort, a 300 acre site in Selsey, West Sussex, now marketed as Seal Bay Resort. Cove also recently bought Medmerry Park, near Chichester which adds to its previous acquisitions of Gwel an Mor in Cornwall and Kings Park in Essex. Owned by the Campbell family who started out as sheep farmers, Argyll was established in 1967 with the development of its flagship park, Drimsynie Estate. Since then, it has grown to a group of eight holiday parks in and around the breathtaking Loch Lomond and Trossachs region of Scotland, just an hour’s drive north of Glasgow.

Keith Campbell, Director of Argyll Holidays, said: “Whilst we have been approached over the years by different buyers, Cove was the first company that we felt understood what we stand for and could continue what we started.” Cove UK is intent on building on Argyll Holidays strong reputation and commitment to serving its owners, guests and the local community for years to come. Cove UK has a pledge to source at least 20% of produce locally, build local partnerships and actively engage in local community initiatives. Cove UK’s Go Wild outdoor activities and environmental education programme is already flourishing at its other Parks including Seal Bay Resort (formerly Bunn Leisure) in West Sussex and Gwel an Mor in Cornwall.

Mark Seaton, Cove UK Managing Director, said: “We are delighted to add Argyll to our portfolio and will continue the exceptional work that the Campbell family has started. “Most importantly we will grow and develop the vision of Argyll under Cove, through sustainable business practices, a commitment to environmental conservation and investment in people and the local community.”

PARKDEAN CONFIRMS £144M INVESTMENT

PARKDEAN CONFIRMS £144M INVESTMENT


The UK’s largest holiday park operator, Parkdean Resorts, has confirmed £140 million is being spent nationwide at its parks as part of its biggest ever investment programme. The investment will go towards new accommodation, new and upgraded activities and facilities, and installing park-wide Wi-Fi capability, which will further improve the guest experience in 2022.

Parkdean Resorts operates 66 parks across the UK, and with advance bookings at record levels, the award winning company expects even more holidaymakers for 2022. The parks are now hiring for seasonal and full-time roles across sales, food and beverage, and housekeeping. Nationwide, the £140m investment includes over 850 new caravans and lodges, new developments at 16 parks, and hundreds of refreshed and upgraded chalets and lodges with a brand-new look. More than £13m has been invested in the company’s ‘Parks of the Future’ initiative.

Three parks, Newquay in Cornwall, Southview in Skegness, and Naze Marine, in Walton-on-the-Naze, Essex, will benefit from a whole host of exciting new activities and upgraded facilities as well as upgraded and brand new accommodation options, while Trecco Bay, Europe’s largest holiday park, will be bigger and better than ever after a further round of enhancements. The investment in these sites takes the total number of ‘Parks of the Future’ to ten, as Parkdean continues to invest in taking its parks to the next level.

HELP TO FILL PARK STAFFING GAPS

HELP TO FILL PARK STAFFING GAPS

REDWIGWAM’S LORNA DAVIDSON is heading up a strategic partnership to help restaff the hospitality sector

Hospitality is one of the most significantly impacted industries in the UK following the pandemic. Staff shortages due to isolation remain a challenge in 2022 with some businesses reporting that a third of their workforce are isolating at any one time. Soaring costs, supply chain issues, Brexit and an 80% decline in shift work hours during the pandemic are also factors for the industry.

So Redwigwam, the UK’s largest award-winning platform for flexible staff, has signed a partnership with leading hospitality software company Eviivo to help rebuild the hospitality sector. The company has helped over 5,000 businesses, both small and large, with finding and managing high quality temp staff to fill their shifts. The partnership with Eviivo, which helps over 13,000 hosts, property owners and hoteliers successfully manage properties through its award-winning platform, will help Redwigwam extend its offerings to ease communication services, manage guests and automate tasks for a wide range of B&Bs, hotels, vacation rentals and other independent accommodation.

Lorna Davidson, founder and CEO of Redwigwam, said: “We are looking forward to seeing how we can help bring significant workforce achievements to the accommodation sector together. “Our partnership will help sectors like hospitality to better navigate worker shortages and rising wage costs as well as providing business owners tools to succeed the next time that critical shortages occur.”

EQUITY FIRM ON ACQUISITION TRAIL

EQUITY FIRM ON ACQUISITION TRAIL

LOCH TAY is one of four Large Leisure sites in Scotland

Private equity firm, Limerston Capital, has acquired Largo Leisure, a Scottish-based holiday park operator and announced leisure industry veteran, Andrew Howe as its Executive Chairman. The deal demonstrates Limerston Capital’s commitment to the holiday parks sector and will see it strengthen Largo Leisure’s offer through targeted investment and operational support.

Largo Leisure offers self-catering lodge, caravan and glamping holidays across four parks located in Letham Feus in Fife, Braidhaugh Park in Perthshire, Sauchope Links near Crail and Loch Tay in Perthshire. The business was founded in 2003 by Rupert Barret and is targeted at a premium market, successfully capitalising on sustained consumer trends favouring staycations. In addition to Largo Leisure, Limerston Capital has signalled its intentions for further acquisitions, with a specific focus on individual or groups of smaller holiday parks across the UK.

Using Andrew’s in-depth knowledge of the sector and his understanding of its challenges and opportunities, the team is identifying well run owner operator parks with solid customer bases that they can further enhance, recognising their value and growth potential.

ANDREW HOW has been appointed as Executive Chairman for Largo Leisure.

BUTLIN’S SERVES UP FOOD FOR THOUGHT

BUTLIN’S SERVES UP FOOD FOR THOUGHT


Butlin’s has become an inaugural recipient of a PETA Holiday Award, given to the holiday company to celebrate a new animal-friendly era. From 2022, all activities and shows across the three Butlin’s resorts will be animal-free with a wide selection of delicious vegan dishes added to menus. Millions of UK families are eating more vegan foods for animal welfare, health, and environmental reasons. A survey by BBC Good Food showed that 21% of children from 5 to 16 years old are vegan or vegetarian and an additional 36% are interested in becoming so.

Butlin’s has adapted with the times – from just three vegan options on the menu in 2019 to over 100 today. PETA encourages the public to visit only attractions that do not use animals in performances or encounters or for any other entertainment purposes. “PETA applauds Butlin’s for offering spectacular and educational animal free entertainment,” says PETA Corporate Projects Manager Dr Carys Bennett. “And with a wonderful choice of vegan options, Butlin’s has become a top holiday destination for modern families. “We encourage all other holiday and tourist destinations still exploiting animals to follow Butlin’s lead.”

Jon Hendry Pickup, managing director of Butlin’s, says: “For several years now, we’ve been developing shows that bring the wow factor without using live animals. Guest feedback has been fantastic, and we can’t wait for Animals vs Dinosaurs to take to the stage in 2022. Our shows aren’t the only new thing this year,” Jon continues. “Delicious new vegan options can be found in all retail restaurants and buffets at the resorts and we’re always looking to expand our offering.”