DIGITAL DESTINATIONS

Posted on August 7, 2024

In an era where the digital landscape continually reshapes our everyday experiences, the realm of holiday bookings for parks, caravan parks, campsites and glamping sites are no exception. As the tourism and hospitality industries continually adapts to technological advancements, online booking systems and apps have become indispensable tools, revolutionising how holidaymakers plan and secure their outdoor escapes.

Traditionally, booking a holiday involved a series of phone calls, emails, or even in-person visits. This method, while effective in its time, was often cumbersome and time-consuming. The advent of the internet and the expansion of smartphones have dramatically transformed this process, offering seamless and efficient booking solutions that cater to both operators and customers.

Modern online booking systems and apps streamline the reservation process, providing a host of benefits that enhance the overall holiday experience. These digital platforms offer real-time availability, instant confirmations, secure payment gateways, and personalized services, ensuring that both the holidaymaker and the operator can manage bookings with ease and confidence.

Today’s leisure guests have higher expectations than ever of the hospitality venues they visit – and there’s no doubt this extends to their stays at holiday parks too. Guests are looking for convenient, completely stress-free experiences, and technology that can help facilitate seamless experiences, including booking tools and apps, will be key to meeting these expectations. By digitalising booking processes across the site, holiday park operators will be able to improve the guest experience, leverage these tools to help boost revenue, and free up valuable staff time, allowing them to focus their attention on guests.

BOOSTING ON-PARK SPEND
A user-friendly booking system makes it effortless for guests to explore and reserve on-site experiences. Making it easy for guests to book activities, dine at restaurants, and enjoy other amenities will maximise their enjoyment, as well as generate revenue.

By streamlining the booking process, guests are also less likely to seek alternative entertainment off-site. Online booking systems also offer avenues for strategic upselling. The booking journey can be designed to naturally nudge guests towards additional items during a reservation process. For instance, the system might suggest pairing dinner with pre-arrival cocktails or a celebratory bottle of sparkling wine on arrival at the on-site restaurant.

This strategic approach can increase revenue and can enhance the overall dining experience According to our research, nearly half of holidaymakers are interested in loyalty programmes which presents a clear opportunity to incentivise additional spending and encourage longer stays.

By having a digital booking system in place, operators can leverage their booking system data to craft targeted promotions and packages based on guest preferences or past booking history. This can be anything from offering discounts on activities enjoyed during a previous stay to enticing deals on extended getaways. Having all this tech fully integrated – from bookings to loyalty schemes – also makes it easier for staff to manage and for guests to use.

THIS STRAIGHTFORWARD usability not only streamlines daily tasks but also reduces training time.

BEYOND REVENUE
The right technology can go beyond just boosting revenue, it can also contribute to creating a truly exceptional guest experience. Table reservation technology, for example, empowers guests by putting control at their fingertips. With the right platform in place, guests can not only reserve a table at their favourite on-site restaurants but also browse and book exciting activities, amenities and events.

This level of control over the customer journey caters to individual needs and saves precious holiday time. Such systems also eliminate guest frustrations such as having to queue for a table and ensures a smooth dining experience. With digital booking systems, both staff and guests are also able to view live table availability – this helps manage guest expectation whilst helping teams better manage busy periods.

Meanwhile ordering technology, such as click-and-collect or order-and-pay apps, can help boost revenues by enabling guests to pre-order meals for convenient pick-up or in-accommodation delivery. In fact, research shows a strong preference for services like breakfast delivery and on-site takeaway, highlighting areas where holiday parks can cater to guest convenience.

At Zonal, we worked with Shorefield Holidays to develop a branded, feature-rich customer app, fully- integrated with their EPoS, to give guests more control over their dining experience during their stay, complete with deliver-to-location functionality to enable meals to be delivered straight to their accommodation. Not only does the guest experience improve, but booking technology integrated with other park systems can significantly reduce pressure on staff.

For example, an integrated booking and table management system eliminates the need for manual data entry, saving staff time and minimising errors. This allows staff to focus on providing exceptional guest service and creating a welcoming atmosphere. By implementing such strategies, you can create a win-win situation for your holiday park – happier guests and boosted profits.

ROBERTS GROUP has once again demonstrated their commitment to excellence by incorporating GemaPark.

SUCCESS STORY
Nestled along the serene banks of the River Glaslyn in the heart of Snowdonia, Cae Du Caravan and Camping Park has beautiful panoramic sea views. Known for their family-run charm and numerous scenic sites across North Wales, the Roberts Group has once again demonstrated their commitment to excellence by incorporating GemaPark as the park management and booking system for Cae Du.

We spoke with Rachel, the new manager at Cae Du, to uncover the reasons behind this strategic choice and its impact on their operations. Rachel, brimming with enthusiasm about the new system, shared her insights. “Other sites within the group were using GemaPark and had nothing but good things to say about it. Coming from a completely different system myself, I wanted a system that was easy to use, would save time when making bookings, and provide easy access to make changes.

I also wanted check-in to be as easy as possible and by using GemaPark, this has definitely been a big upgrade.” Her emphasis on user-friendliness and efficiency underscores the critical needs of a busy holiday park like Cae Du, where smooth and quick operations are essential for both staff and guests. Transitioning to a new system can be a daunting task, especially for a site as large as Cae Du.

Rachel highlighted how GemaPark met their specific needs. “Due to us being such a big site, GemaPark makes us feel in control of our park at all times, which is exactly what we need. Especially with it being our first year at the park, we are learning so much about it.” GemaPark’s ability to provide control and adaptability has clearly been a success for the new management team, ensuring a strong operational foundation from day one.

WITH GEMAPARK you benefit from updates as they happen so the system you are using is never outdated.

A significant advantage of GemaPark is its ease of use, a factor that Rachel greatly appreciates. “GemaPark is a very efficient system which I have found very simple to train office staff on. The help guide is a brilliant addition and always there as a reminder. I like the process of making bookings as it is easy to explain how to use, and everything is very clear on the screen.”

This straightforward usability not only streamlines daily tasks but also reduces training time, allowing new staff members to quickly get up to speed. Rachel also praised the support network provided by GemaPark. “GemaPark are certainly there when you need them and it’s a great relief to know they are when you have a problem. Every ticket I have raised has been dealt with quickly and efficiently.

As everything was brand new to us there were a lot of questions so I raised a lot of tickets. Really happy with everything, it’s a great support network.” The prompt and effective support from GemaPark ensures that any issues are swiftly resolved, enabling the Cae Du team to maintain high standards of service. GemaPark is an internet-based park management and booking system designed to cater to a variety of needs, from self-catering and glamping to touring, camping, holiday homes, storage, and long-term lets.

Its comprehensive features and user-centric design make it an ideal solution for managing diverse holiday park requirements. With the adoption of GemaPark, Cae Du Caravan and Camping Park is well-equipped to offer a seamless and enjoyable experience for all its visitors, reinforcing the Roberts Group’s reputation for excellence in hospitality across North Wales.

With a growing Cloud booking system such as GemaPark you benefit from updates as they happen so the system you are using is never out of date. Making the most of the new features can also require your input. At the end of each season it is important to check out what new features have been added and seeing if you want to work them into your system.

GEMAPARK IS A VERY EFFICIENT system which I have found very simple to train office staff on.

For example for 2024/25 GemaPark has added Dynamic pricing, Group bookings, Gift Vouchers, Additional accounting features, Full two way Hoseasons integration, ePitch integration, TXGB to name but a few. GemaPark offer a free online review meeting to all our clients whenever they want it to ensure they are getting the most out of the system.

The digital revolution has undoubtedly transformed the way holiday parks, caravan parks, campsites, and glamping sites manage bookings and engage with customers. Online booking systems and apps offer a plethora of benefits, from increased efficiency and customer satisfaction to valuable data insights and enhanced marketing capabilities.

While challenges exist, the ongoing advancements in technology and the increasing demand for convenient, personalized experiences ensure that these platforms will continue to play a pivotal role in the tourism and hospitality industries. For operators, embracing this digital transformation is not just an option but a necessity.

By investing in robust online booking systems and staying abreast of emerging trends, they can remain competitive, attract a global audience, and deliver exceptional holiday experiences. As we look to the future, the possibilities for innovation and growth in this sector are limitless, promising exciting times ahead for both operators and holidaymakers alike.

Cae Du Farm
01654 711234
www.caeducampsite.co.uk

GemaPark
01983 282 420
www.gemapark.co.uk

Roberts Group
01758 719417
www.robertsgroup.wales

Zonal
0800 131 3400
www.zonal.co.uk/holidayparks

JOINED-UP THINKING

Posted on August 2, 2022

JOINED-UP THINKING

A complete park management and booking system...

Visitors to Folly Farm, Pembrokeshire’s award-winning tourist attraction of 30 years, often commented that you needed two days to do everything on offer. With 100 acres of land to the North of the attraction, the team listened to their visitors and set about creating their own Folly Farm Holiday Park. Offering a wide range of accommodation for the family market to suit all budgets, to date Folly Farm boasts a 43 pitch-touring park, a 20-pitch campsite, four Showman’s Wagons and six fairground themed luxury lodges with hot tubs. A further eight luxury lodges and six safari tents will open soon.

LOCKDOWN LAUNCH
“We were confident there would be huge interest in our accommodation offering from our strong and loyal customer base but then the pandemic hit and we found ourselves launching our touring park after the first lockdown in July 2020 with just three weeks’ notice,” explains Zoe Wright, Head of Marketing “We achieved a 76 per cent occupancy rate that first August and followed that in August 2021 with 94 per cent.” Ease-of-use was top of the list when Folly Farm was selecting a booking system so the team partnered with the highly recommended GemaPark . GemaPark has exceeded our expectations in terms of a booking system for our touring park and campsite,” confirms Zoe.

“In fact, we also import into GemaPark partner bookings for accommodation we don’t sell directly, because it provides top line booking, arrivals and performance information in a much more user- friendly way than our booking partners’ systems,” she adds. GemaPark is used by many members of the team at Folly Farm. Holiday park wardens use it to generate arrivals reports and to check if customers are returners so they can welcome them back. Office staff confirm all the bookings and chase payments while the marketing team can easily upload or change tariffs and run property performance reports and push any availability. The finance team can easily reconcile payments, run spend-per-head reports and financial forecasts.

EASE OF USE
“Every member of staff finds it easy to use and it’s one of the few software systems we use that the staff don’t moan about,” says Zoe. “Reporting was a key consideration as we’d little to no experience of running accommodation so to be able to easily query occupancy rates, property performance for our different accommodation options and check financial performance has been pivotal to the future development of the holiday park,”

Zoe continues. “CRM was also important as we were building an accommodation audience from scratch. “We would happily recommend GemaPark to anyone looking for a booking solution for their touring site or campsite and the fact they can easily integrate with leading booking partners is a bonus.”

Netguides/GemaPark
T: 01983 282420
W: www.netguides.co.uk
W: www.gemapark.co.uk

MILITARY SALUTE UNITING FAMILIES

Posted on August 2, 2022

MILITARY SALUTE UNITING FAMILIES

Park Holidays UK is providing no-cost holiday accommodation to 100 military families every year, helping them to re-adjust to a life together after deployment. The group operates over 40 holiday parks across Britain and has teamed up with the Give Us Time charity to ensure that its holidays are enjoyed by the most deserving. Founded in 2012, by former Army medic Liam Fox MP, the organisation matches donated holiday accommodation with military families in need of rest and rehabilitation.

Coming in for special praise is the quality of the accommodation and facilities on offer, and the friendliness of park staff which plays a big in creating a relaxing atmosphere. “We feel very privileged to be able to play a small part in helping Britain’s dedicated military personnel to re-discover their family bonds,” said Park Holidays UK director Tony Clish. “Making a difference by supporting charities and good causes has long been part of our business culture and goes back over 35 years to when the company was started. “As well as national bodies such as Give Us Time, individual parks also often fundraise for local organisations with park management and staff taking the lead,” said Tony.

SAFETY MELTING POT

Posted on August 2, 2022

SAFETY MELTING POT

Take a strategic site safety approach urges Ramtech's Tom Ambler...

WINTER AND SPRING are the ideal times to review a site and prepare it for the busier seasons.

Fire constitutes one of the biggest risks to the total loss of a park home, and with many sites often at lower capacity or closed during off-season, upgrading site safety and efficiency should be a top priority for site managers. Recent fire reports provide a stark warning to site owners, including how fire crews battled a large blaze at a Dorset holiday park, showcasing the chaos that fire can wreak.

Fortunately, no more than property damage was the outcome on this occasion but investing in the appropriate safety measures ahead of time, can help to reduce fire risk and help to stop a blaze quickly with the right detection in place. Preparing a site in advance of opening, by checking that the current fire safety system is working, is advisable. Any faulty wiring or machinery - particularly relating to power generators for homes or common buildings - as well as the threat of arson and vandalism should be front of mind all year around.

RAMTECH’S WES3 places the power in site owners’ hands

SHOW COMPLIANCE
Currently, holiday park site owners have a legal obligation to manage fire safety under the Regulatory Reform (Fire Safety) Order 2005 (“the FSO”). The act applies to all non-domestic premises including certain types of parks, such as those with common areas in leisure complexes, restaurants and guest houses. With park residents often mingling in these types of campsite community buildings, the threat to human life is very real.

Just a few years ago, there was an incident at a leisure facility on a campsite near Newquay, which resulted in extensive damage to several communal buildings including a swimming pool, sauna and gym. So, not only is protecting against fire a requirement under the FSO, it is also vitally important to avoid the financial implications, which can be huge.

A fire forces site owners into a massive rebuild operation, potentially putting them out of action for a season for more. A system, like Ramtech’s WES3, places the power in site owners’ hands. It’s an EN54-25 compliant connected device, that can be deployed at various points across holiday parks on stands.

It acts as an emergency response system, with automatic smoke and heat detectors responding to site incidents and maintaining 24/7 coverage through the CONNECT unit, otherwise known as the brains of the system. The WES3 is also IP55 rated, which means they are suitable for outdoor areas and won’t be affected by varying weather conditions. What’s more, the CONNECT system ensures off-site notifications can also be enabled, informing site owners and even alerting emergency authorities.

RECENT FIRE REPORTS provide a stark warning to site owners.

ROBUST FEATURES
While sites must ensure that fire safety is robust, other park management features that support the efficient and daily running of the park, are also welcome. This is where technology has evolved to help answer these added value requirements at the same time as emergency response needs. WiSE, for instance, is a reliable business information and monitoring platform providing real time alerts, data and information about security coverage. For holiday park operators, WiSE can also extend your existing security and fire system coverage, reducing the complexity and cost of enhancing your risk management systems.

The WiSE wireless security solution gives you peace of mind that your holiday park business and on- park properties are being securely monitored 24/7. Powered by long-life batteries and connected to a reliable radio technology, the system allows thousands of devices to be linked to a central base station that creates an instant alert via email, text or pager. WiSE is not dependent on SIM or WiFi to function, which is great for sites with little or no data or internet coverage.

WISE CAN ALSO EXTEND your existing security and fire system coverage.

Winter and spring are the ideal times to review a site and prepare it for the busier Easter and summer period. This should vitally include fire safety standards - as once peak season arrives, and the warmer weather attracts more visitors, the heat, coupled with popular campsite activities such as fires and barbecues, can be a real melting pot in terms of park accidents.

For more information on how Ramtech’s solutions can help protect holiday park sites, visit www.ramtechglobal.com

THREE REASONS TO ACT STRATEGICALLY TO ENSURE HOLIDAY PARK FIRE SAFETY

Posted on April 13, 2022

THREE REASONS TO ACT STRATEGICALLY TO ENSURE HOLIDAY PARK FIRE SAFETY

Fire constitutes one of the biggest risks to the total loss of a park home, and with many sites often at lower capacity or closed during off-season, upgrading site safety and efficiency should be a top priority for site managers. Tom Ambler, sales manager for leisure at Ramtech, shares the three reasons to consider more strategic site safety management, as sites reopen for the busy spring/summer season.

Safeguard parks and people

Winter and spring is the ideal time to review a site and prepare it for the busier Easter and summer period. This should vitally include fire safety standards - as once peak season is here and the warmer weather attracts more visitors, the heat, coupled with popular campsite activities such as fires and barbecues, can be a real melting pot in terms of park accidents.
Recent fire reports provide a stark warning to site owners, including how fire crews battled a large blaze at a Dorset holiday park, showcasing the chaos that fire can wreak. Fortunately, no more than property damage was the outcome on this occasion, but investing in the appropriate safety measures ahead of time, can help to reduce fire risk and help to stop a blaze quickly with the right detection in place.
Preparing a site in advance of opening, by checking that the current fire safety system is working, is advisable. Any faulty wiring or machinery - particularly relating to power generators for homes or common buildings - as well as the threat of arson and vandalism should be front of mind all year around.

Meet regulations with confidence

Currently, holiday park site owners have a legal obligation to manage fire safety under the Regulatory Reform (Fire Safety) Order 2005 (“the FSO”). The act applies to all non-domestic premises including certain types of parks, such as those with common areas in leisure complexes, restaurants and guest houses. With park residents often mingling in these types of campsite community buildings, the threat to human life is very real.
Just a few years ago, there was an incident at a leisure facility on a campsite near Newquay, which resulted in extensive damage to several communal buildings including a swimming pool, sauna and gym. So, not only is protecting against fire a requirement under the FSO, it is also vitally important to avoid the financial implications, which can be huge. A fire forces site owners into a massive rebuild operation, potentially putting them out of action for a season for more.
A system, like Ramtech’s WES3, places the power in site owners’ hands. It’s an EN54-25 compliant connected device, that can be deployed at various points across holiday parks on stands. It acts as an emergency response system, with automatic smoke and heat detectors responding to site incidents and maintaining 24/7 coverage through the CONNECT unit, otherwise known as the brains of the system.
The WES3 is also IP55 rated, which means they are suitable for outdoor areas and won’t be affected by varying weather conditions. What’s more, the CONNECT system ensures off-site notifications can also be enabled, informing site owners and even alerting emergency authorities.

Get real time data to protect and improve your park

While sites must ensure that fire safety is robust, other park management features that support the efficient and daily running of the park, are also welcome. This is where technology has evolved to help answer these added value requirements at the same time as emergency response needs.
WiSE, for instance, is a reliable business information and monitoring platform providing real time alerts, data and information about security coverage. For holiday park operators, WiSE can also extend your existing security and fire system coverage, reducing the complexity and cost of enhancing your risk management systems.
The WiSE wireless security solution gives you peace of mind that your holiday park business and on-park properties are being securely monitored 24/7. Powered by long-life batteries and connected to a reliable radio technology, the system allows thousands of devices to be linked to a central base station that creates an instant alert via email, text or pager. WiSE is not dependent on SIM or WiFi to function, which is great for sites with little or no data or internet coverage.

For more information on how Ramtech’s solutions can help protect holiday park sites, visit https://ramtechglobal.com/

Holiday Snaps – Niall Norris

Posted on November 6, 2018

Holiday Snaps

Niall Norris is the sales director at CampManager

(www.campmanager.com), a company that provide Park Management and Booking Systems to campsites and holiday parks throughout the UK & Ireland.

What was your career path?

Having spent 29 years in sales within corporate banking, developing client relationships and providing added value solutions for their businesses, the opportunity arose to leave the banking world and work with my brother in CampManager. That was 10 years ago, and the business has grown to have over 400 campsites and holiday parks using the CampManager software solution.

What changes have you seen?

10 years ago, most bookings were being made via the telephone. We have seen significant growth in the number of online bookings, with some of our customers receiving up to 90% of their bookings online. With CampManager you take commission-free bookings on your own website, saving staff valuable time, automating the booking process, and generating more bookings for your business.

How do you predict things will change in the next five to ten years?

Customers are tending to go away on breaks more regularly but for shorter periods and are booking last minute. The Glamping market has seen considerable growth with a great selection of luxury and different accommodation types attracting the younger generation.

What is the best piece of business advice you have been given and by whom? My first sales director said, “Sales are important, but customer retention is more important.” Customers will remain customers if you provide a quality product which is competitively priced, with excellent customer service and always be available to speak to them.

What do you most like to spend your time doing out of working hours?

A good walk in the countryside followed by a few pints of Guinness. I enjoy good food, having the ‘craic’ and spending time with my family (4 children and three grandchildren).

Your dream dinner guests?

Jack Reacher and his creator, the thriller author Lee Child and Keith Floyd a restaurateur and food writer. I love his humour and alternative approach to cooking. Do you have any claims to fame? Sat beside and chatted to Faye Tozer on a flight from London to Belfast nearly 20 years ago and only realised when I got home and saw them on TV that she was in the band Steps. My daughter didn’t forgive me for some time for not getting her autograph.

Where do take your holidays?

I love the outdoors and have been tenting for over 40 years – nothing better than heading off with my wife in the car with our tent and going where the mood takes us. If I need to get away to the sun – Majorca in the mountains with a good bottle of red wine.

It’s A Family Affair At Gwynedd

Posted on May 31, 2016

It’s A Family Affair At Gwynedd

Gwynedd Holiday Home Park in Mid Wales is keeping it in the family as it’s new managers are announced. After more than a decade the park managers George and Menna Freeman have retired and handed over the reins to their son Jonathan and daughter-in-law Michaela.

Both Jonathan and Michaela have experience in park management, having previously run Green Meadow Holiday Home Park near Aberystwyth. Now, in addition to managing the 80 pitches at Gwynedd Holiday Home Park, the couple have also taken on 70 pitches at Glan-y-Don Holiday Home Park next door.

“When we were told that mum and dad were retiring a managers, we were given the opportunity to take over from them,” explained Jonathan. “We loved managing and developing Green Meadow where we made many friends, but the time was right for a new and bigger challenge.

“We are really looking forward to meeting all the holiday home owners on the parks now that the new season has arrived and there are exciting times ahead.”

Looking forward to a retirement cruise to the Norwegian Fiords this summer, George and Menna say they will still provide cover as relief managers for Salop Leisure in the future when needed.

“We thoroughly enjoyed our 10 years at Tywyn and made some very good friends on the park and in the local community,” said George, who still owns a caravan holiday home on Glan-y-Don Holiday Home Park.

“I am sure Jonathan and Michaela will do very well because they have had a good grounding at Green Meadow and know how to use new technology.”

Welcome Home

Posted on May 31, 2016

Welcome Home

All new homes on the Turners Parks Group sites are sold with a fully landscaped plot, shed and the majority also have block paved or tarmac driveway.

With 38 residential parks in attractive locations across the country, Turners Parks Group is one of the largest park home providers in the UK.

Founded in 2009, the Group has grown steadily and now owns parks from North Yorkshire to the Cornish Coast with a high concentration of 18 parks in the Heart of England in Cheltenham and the Cotswolds. The latest addition is Bittaford Word in Ivybridge, which has given the group a much needed presence in Devon.

“Our parks are for either the over 45’s or over 50’s age group depending on location. We try to appeal to a range of tastes and budgets by working with five of the main park home manufacturers and offering a variety of park home styles,” explains Rebecca Peachey of Turners Parks Group.

Fully Landscaped

“Where possible we also offer a mix of single and twin units as we appreciate a single person looking to move to our parks may want a smaller home.”

Across its 38 parks, Turners has 2,500 plots housing approximately 3,700 residents. All new homes on the Turners Parks Group sites are sold with a fully landscaped plot, shed, and the majority also have a block paved or tarmac driveway. Many of the homes are fully furnished down to the bed linen which means the residents can literally move straight in. Including part time on-site wardens who maintain the communal areas on the parks, Turners has 44 employees.

Turners Parks Group

The management team, accounts, and customer services departments are located in Newmarket, Suffolk, with regional area managers based around the UK who are responsible for looking after each park. A dedicated aftersales coordinator forms the important link between resident and manufacturer and is also part of the package offered to all new residents.

Commenting on the challenges that are currently facing the park home industry, Rebecca reveals that unscrupulous park operators are the biggest issue: “The tighter regulations and powers given to Local Authorities are helping to weed out those that do not operate in the interests of their residents but sadly on occasions the press attention park homes receive due to a minority of operators can be detrimental to the industry.”

Flagship Park

Takeley Park near to Stansted Airport is Turners Parks Group’s flagship park. The parks warm and welcoming atmosphere is partly due to the very active Resident’s Association and the number of events they coordinate alongside the park manager Rebecca explains: “Takeley Park has recently been awarded Bronze David Bellamy Conservation Award due to the environmental work we have been trialling on the park – for example the introduction of bat boxes, bee hotels, wild flower planting and recycling schemes. We are aiming for a Silver award in 2016!”

The next phase of development at Takeley Park is currently underway with a small cul-de-sac of eight plots. The group is also working on plans for Twinbrook Park in Falmouth - a former holiday park - which will see the whole park developed for residential homes, with work likely to start in the summer.
Turners will also be focussing heavily on improved customer service following a programme of research conducted last year. The group will aim to offer its residents a greater level of service when it comes to reporting any issues they may find in their home or park and have this month launched a new CRM system built with this in mind.
Turners Parks Group
Tel. 01638 722232
www.turnersparksgroup.com

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