ENERGY EFFICIENCY

ENERGY EFFICIENCY

UK holiday parks face rising energy costs and increasing guest expectations, but traditional metering is slow, error-prone, and frustrating.

Metpow, paired with Rolec pedestals, delivers cloud-based smart metering via LoRaWAN, providing real-time, pitch-level energy visibility.

Operators reduce admin, prevent billing disputes, and optimise energy use, while guests enjoy transparency and control.

Parks recover costs faster, staff save hours, and sustainability goals are supported—delivering efficiency, profitability, and happier guests.

Metpow
01803 220372
www.metpow.com

MAXIMISING POOLSIDE RETAIL SALES WINDOWS

MAXIMISING POOLSIDE RETAIL SALES WINDOWS

SPLASH ABOUT SUPPLIES a range of family fun swim products, from inflatables, swim toys, arm bands, and goggles to reusable swim nappies.

Swimming pools in the leisure sector have historically operated at a loss, but now great strides are being made to reverse this situation and transform retail in this area. Parks are focusing on optimising the potential of poolside retail not just from a stock listing perspective, but crucially how retail is delivered. Children’s swim specialist Splash About is at the forefront of this change, having only entered the market three years ago when it acquired wholesaler SRS Leisure.

Despite the Covid pandemic, the brand now works with 85% of UK Holiday Parks including Haven, Park Dean, Center Parcs, Away Resorts and Butlins. Splash About supplies a range of family fun swim products, from inflatables, swim toys, arm bands, and goggles to reusable swim nappies, rash tops and costumes. However, its affordable products are not the main reason why poolside retail is enjoying a boom period, success is attributed to the integrated retail solution and innovative, fresh approach the company deploys onsite.

Splash About focuses on strategic merchandising, online ordering, and stock guarantees, all designed to optimise retail sales, especially during peak trading periods. Bespoke marketing and merchandising capitalise on space, creating a ‘retail theatre experience’ for its range of swim products. Attractive, clean, streamlined displays are all designed to withstand the sub-tropical temperatures of retail pool areas and product is strategically displayed to maximise sales.

SPLASH ABOUT FOCUSES on strategic merchandising, online ordering, and stock guarantees, all designed to optimise retail sales

Its unique retail solution incorporates a dedicated account person, bespoke branding to convey the individual ethos and customer demographic of each Holiday Park and deliver a range of products to truly reflect customer requirements. The integrated retail solution provides bespoke web portals, showing stock levels in real time, to not only accelerate the ordering process but to reduce the reliance on manual ordering. Analysis of sales data, automated re-order and pre-agreed product replenish can all be enabled with stock level guarantees and next day delivery to optimise sales during critical trading times.

It’s testament to Splash About’s distinctive approach that an initial three-month trial at Center Parc’s Elveden Forest site, to gauge whether its range of family fun swim products would appeal to its holiday makers, was such a success that the trial was extended to all its other parks after only six weeks. Forward thinking Holiday Parks are taking an all-encompassing approach to optimising poolside retail, which as a result could really help to keep their company’s head above water in these challenging economic times.

Splash About
info@splashabout.com
www.splashabout.com

BALANCING ACTS – OUTDOOR ACTIVITES

BALANCING ACTS - OUTDOOR ACTIVITES

FROM SEGWAYS to paddle boarding, there are a host of holiday based activities to offer guest appea

Emily Martin on serving up the best outdoor entertainment recipe…

Offering a holiday that suits the whole family can be a tricky game of swings and roundabouts. Excuse the pun. Making a holiday stay fun for the adults, the younger children and the teenagers too, is a delicate balance. Never have we been more grateful for the use of our outdoor space than coping with the challenges of the pandemic. Outdoor play, outdoor activities, outdoor entertainment – have all become part of the Al Fresco holiday menu.
Don’t take our word for it. We’ve spoken to some outstanding UK holiday parks that strive to make sure there’s really something for everyone, Covid- distanced, when guests book in. And they are constantly coming up are some great ideas on how to get that balance just right. Richard Silver is the owner of Ilfracombe Holiday Park on the beautiful western shores of England. “We get all ages visiting us and we’ve spotted a really big current trend where grandparents will pay to take whole family away. “In terms of entertainment that means putting on what is appropriate for the right age group at the right time. “There are a few options for family entertainment – something a spread of ages will enjoy are things like: a magician or mind reader, maybe a family quiz. “We have a movie area, a games hall with table tennis, snooker and badminton. Plus, we have lots of games and activities for younger people, sports competitions, quizzes and even a teens got talent night.

ADDED VALUE
Ilfracombe strategically aims to add value to entertainment areas by putting restaurants or cafes nearby so the adults have something to do, while younger children play. Richard explains: “We have a restaurant and bar near where entertainment is. And we also have a soft play area for younger children, but in the same area we’ve put a sports hall for older children and teenagers which has all kinds of things going on.” Richard thinks there are important things to remember when trying to entertain the whole family. “You certainly need the right type of accommodation and location but crucially you need staff with lots of energy and ideas. “Every day has to be different and you’ll know if the children are having fun, because then so are the adults.” Torie Wilkinson is Chief Marketing Officer at Lovat Parks.With parks across the UK in Cornwall, Kent, the New Forest, its Green Hill Farm Holiday Village in the New Forest does things particularly well when it comes to entertaining a range of age groups within a family group. Green Hill offer activities such as archery, target shooting, laser clay, Segways, bungee trampolines and mini golf. There’s also den building, fire building, woodland art, bug hunting, bird boxes, orienteering and nature trails. And that’s just some of what’s on offer for families who like to stay busy. Torie says: “We offer a range of activities aimed at guests aged four right through to adult and this summer we’re introducing new activities for the under-fives too.

GREEN ACTIVITIES like Forest  Schools have never been more popular. Pic. Haven

DEN BUILDING
“We try and balance the mix we offer with lots of the Ranger activities being suitable for ages 4-10. And the activities like using the Segways or practising archery are more appealing to age eight through to the grown-ups. “However, what’s great about many of our activities is that the whole family can take part and build memories together. Green Hill is set in the New Forest and so many of our activities use this as inspiration. For example, our den building is done using fallen wood. “We offer bike hire on site with traditional and e-bike options allowing guests to explore the local area including routes that take in local business, pubs and restaurants.We get fabulous feedback particularly for our Ranger scheme, with many families returning to the park and booking their favourite activities in advance.” “Children get the chance to try new things and learn skills with our Ranger team building their confidence and creating unforgettable memories.We aim to relate as much as we can to our natural setting and offer guests something they might never have done before or could not at home.

COMMUNITY MATTERS
And it is not just for holiday makers. The local community plays a part in Greenhill’s offering too. Torie explains: “We have a partnership with a local primary school where we offer days on the park taking part in the Ranger programme across the year. “The activities are open to those of all abilities and the team also offer private sessions which can be tailored to a child’s particular needs. “ When it comes to planning things to amuse young people, what’s Torie’s advises: “Be inspired by your local area and natural surroundings, include a mix of fun and learning and try and create something shared for all age groups.” Covid safety is a massive consideration when hosting families and Torie adds: “We currently have a maximum of six participants per session, we observe social distancing at 2m where possible and our staff always wear masks.We also have hand-sanitising at all activity stations and all equipment is cleaned after each use. “Furthermore, just for general safety we carry out frequent risk assessments and have fire extinguishers and practices. The team hold monthly refresher courses as a group so they can learn from one another and at Lovat Parks we support the team by sending them on specialist training, for example if wider guidance for an activity changes and we need to incorporate that into our ways of working.” Cofton Holidays is another destination which has put some strategic thought into getting the balance right for families. Director Helen Scott says: “Cofton is an excellent toddler-friendly destination. Our facilities include a splash pad area - part of the heated indoor pool, a soft play area, outdoor play spaces include a play area with new equipment aimed at toddlers, and a Kid’s Club where little ones can meet Cofton’s mascot, Digby the Dinosaur, and participate in a range of activities. “In addition to all of this, we’ve created a host of kids’ clubs that run outdoors such as survival skills and nature trail experiences.”

ZIP LINES
Cofton’s £50,000 Woodland Adventure Area features a 25m zip line, a climbing cage, rope ladders, a balance beam, balance lines and scramble nets. Young guests can enjoy fishing experiences on the five coarse fishing lakes and we offer pond dipping experiences too, which are always hugely popular. There are miles of cycle paths and nature trails that take visitors through woodland to the golden sands of Dawlish Warren beach and nature reserve. There’s a gym, fitness studio and added entertainment opportunities, such as the bowling alley Helen continues: ‘We’re always looking for fun ways of engaging with our young visitors. In July 2020, guests were given complimentary duck-whistles to alert other guests to their presence whilst out and about on site maintaining social distancing. Children visiting really loved it and TV and national papers even picked-up on the story.’ With potentially only a week (or maybe two) breaks in the year, holiday parks don’t have long to impress their guests. To ensure everyone has a good time and, crucially, to secure a rebooking or a recommendation, parks need to think about layout, adding value, and providing activities that families can enjoy together in a safe and stress-free environment, in order to foster and help create those precious memories. You need the right staff team and to create those precious opportunities for families to make special memories together. If you can crack that, then you’re on to a winner.

(*All COVID guidance being observed by the parks featured was correct at the time of writing).

KOMPAN offer a huge scope of play offerings across multiple age range

VERDANT CELEBRATE IN STYLE

VERDANT CELEBRATE IN STYLE

Bespoke holiday park operator Verdant Leisure recently celebrated its 10th birthday in style with gifts for staff and holiday homeowners. Through its social media pages, Verdant gave away 10 holidays to one lucky family who has a child that turned 10 years old in September. Verdant Leisure runs ten UK holiday parks in spectacular locations across South East Scotland, Ayrshire, Dumfriesshire, Perthshire & North East England offering a wide range of accommodation from self-catering caravans, deluxe lodges to camping pods, glamping pods and touring pitches at selected parks.

BEATING HEART

Customers and staff have been at the heart of the business since it was born in 2010 – the brainchild of founders CEO Graham Hodgson, Commercial Director Bev Dixon and Finance Director Andrew Wall. The company employs over 300 staff and is passionate about building a solid team, who are invested in the brand and deliver exceptionally high customer service. As a testament to their engaged and happy employees, Verdant Leisure were awarded 13th Best Company toWork For in the Sunday Times 100 Best Companies List in 2020, 3rd in the North East and 9th Best Company in Scotland. “We value all members of the Verdant Leisure team and really treasure the people who make our company what it is. It has been the same since 2010 and each and every one of them has played a large part in our success, today is really about them and our customers – both new and existing,” says CEO Graham Hodgson. Verdant Leisure’s service levels ensured that 2019 saw 60% of guests booking again and the latest customer satisfaction survey results show that 95% of holiday guests would recommend Verdant Leisure to family and friends. “The 2020 customer base has shifted slightly, we’re welcoming lots of new customers into the Verdant family, many of whom may not have enjoyed a British holiday park break for a number of years,” continues Graham.

A significant number of new customers are also deciding to purchase holiday homes on Verdant Leisure’s parks as the post-Lockdown staycation uplift sees no signs of abating. Verdant Leisure was founded in September 2010 following a management buy-in of Dunham Leisure Limited, owners of Pease Bay and Thurston Manor Leisure Parks in South East Scotland. Verdant went on to purchase Viewfield Manor Leisure Park in Ayrshire in July 2011 and Riverside Leisure Park in Northumberland in 2012. Kingfisher and Heather View Leisure parks in Wear Valley, and Coldingham Bay were then acquired. Scoutscroft Leisure Park was purchased in February 2018 followed by Queensberry Bay in Dumfriesshire in October 2018. In January 2020 Verdant Leisure purchased Erigmore in Perthshire bringing Verdant Leisure’s portfolio to ten parks across Scotland and North East England. This deal continued the company’s growth strategy to create a strong regional group with significant scale, and Verdant Leisure remains keen to add further parks to its group over the next 18 months.

Verdant Leisure
Tel. 03300 535524
www.verdantleisure.co.uk

BALANCING ACTS

BALANCING ACTS

WHITECLIFF BAY BEACH, AWAY HOLIDAYS –When project planning, Away Resorts always take into consideration environmentally and eco-friendly impact.

Environmentally-friendly tourism is in safe hands, as Emily Martin reports...

The holiday park industry is big business. In a 2019 study, carried out by Frontline Consultants on behalf of the UK Caravan and Camping Alliance (UKCCA), it was found that in the UK alone, campsites and holiday parks generate £9.3bn in visitor spending and support 171,448 full-time employees. That accounts for 8% of the UK tourism industry overall and is a colossal figure everyone involved is surely keen to protect. But, as any big business does, it can come with a great big dirty footprint and, for business owners, it’s striking the balance between what makes their accountants happy, but also what’s environmentally something to be proud of that poses a perpetual challenge. Happily, the custodians of the gorgeous pockets of the UK, known as holiday parks, are proving they are more than up to the challenge.

GREEN TOURISM

It is impossible to go any further without mentioning the David Bellamy Awards which takes place every year and is one of the longest-running green tourism awards in the UK. It is truly seen as the benchmark for holiday parks who pride themselves on their green credentials. The late Mr Bellamy himself, who sadly died in 2019, remarked when he piloted the scheme in 1996, that his dream was to: “Upgrade all caravan parks to some sort of conservation status so that they can educate the visiting public and help them respect and care for the countryside.” A romantic notion indeed, but sometimes being ‘green’ has to be lower down the priorities list for a business ultimately focussed on making a profit, or does it? In 2007 there was a major revision of the judging criteria for award winners, done to acknowledge the increasing importance of energy saving and sustainability issues. With businesses cottoning on to the fact that caring about the environment is well worth it in order to preserve their incomes for the future, it’s been embraced by the industry in a myriad of ways. Rufus Bellamy, environmental adviser to the British Holiday and Home Parks Association, and David’s son, is now charged with continuing his father’s work. He says, “Many parks in Britain are blessed with abundantwildlife, and their owners are generally mindful of the need to manage their natural surroundings with sensitivity.” And Jon Boston of the BHPA says: “Holiday parks are commercial operations - they need to make a profit to stay in existence and keep their staff employed. “But these days, and especially during the pandemic, people want to get out into the countryside and discover places where they can get the benefits of fresh air and rural surroundings, so it’s actually a commercial investment to ensure parks are environmental oases.”

UTOPIAN PARKS

This all sounds lovely in theory. Idealistic, utopian holiday parks teaming with squirrels, fluttering with butterflies and leafy trees filled with birds is what we’d all hope for, but when going green costs money, how does it all work in reality? How much do holiday parks actually prioritise sustainability, and crucially how much of their budget will get allocated to overcoming the challenges? Kaz Mortimer is Group General Manager of Shorefield Holidays, a family owned business with eight parks across the south coast, and proud recipient of a Gold David Bellamy Award this year. Kay says: “Good green credentials are very important to our business.We have started the implementation of electric vehicles in our company fleet, as well as installing LED lighting to reduce light pollution and power consumption. “Our indoor swimming pool at Shorefield Country Park, is heated and runs on bio fuel and, where essential tree works are carried out, we re-use the chippings on our gardens.” FraserWatts, Operations Manager at Away Resorts comments: “Any but there is a commercial benefit when you invest in your micro-ecology environment and it’s something which parks are very keen to do, basically because customers like it and it encourages more customers.”

KEY FACTOR

Zoe House of family owned Ladram Bay Holiday Park agrees: “Our family tries to make sustainability a key factor in all of our business decisions. “The David Bellamy Conservation Award Scheme incorporates many of our values, and we have been closely involved with it from the outset,” Zoe continues. “Perhaps one of its most vital roles is to demonstrate that parks such as ours can play a major part in protecting and enhancing the natural world, and at the same time create a more exciting and enjoyable place for people to visit. “One very successful recent project was to retrieve one ton of plastic waste washed up on our private beach. We showed the growing total on a rising column of sand on a special display board near the beach path, and children especially showed great enthusiasm to help us reach our target! “Other initiatives involve substantially greater cost, such as our decision to reduce by 33% Ladram Bay’s carbon footprint,” she continues. “This has included a £300,000 investment in a solar energy system which will prevent a massive 171 tonnes of carbon dioxide annually from entering the atmosphere.We have also expanded our fleet of all-electric vehicles, and plan to introduce car charging points for customers. “We don’t, of course, expect to gain commercially from such actions – but they all fit into the wider objective of providing the park with a sustainable future. This policy isn’t something we especially boast about to guests, but it’s amazing how many do take a genuine interest in our environmental work and are keen to hear about our plans. We have always felt privileged to be able to live and work in such a project we undertake, always has considerations for being environmentally and eco-friendly." added Zoe.

Without financial return on investment, is the appeal for businesses purely a desire to just…do something good? Jon Boston again: “David Bellamy himself was very keen on holiday parks publicising what they were doing to encourage people to go there, because that in turn would encourage the park to spend more on its environmental initiatives. “It’s not done for commercial reasons, it's a beautiful part of Devon, and putting something back into the region is its own reward.” Ladram Bay are not alone. This feeling that being green is simply the right thing to do, regardless of the investment it takes, is echoed widely. Henry Wild of Skelwith Fold caravan park comments:“Businesses, including holiday parks such as ours, will evaluate most new projects in terms of their cost and the likely payback period. “But this doesn’t work when weighing up investments intended to produce environmental benefits. They may, in the long term, make the park a more attractive or appealing proposition for holiday guests, but you would be hard pressed to see this reflected in the balance sheets.

 

SWEET SCENTS

Skelwith Fold go the extra mile with environmentally measures such as treating wastewater naturally by channelling it through specially cultivated beds of iris plants. Maintaining these beds is a costly year-round commitment, and it could be argued that simply using chemicals to make the water safe would be far cheaper. Henry says: “To my mind, sweet- scented irises provide a much more attractive outlook than an industrial treatment plant, and the system is more ecologically sound. “In a similar vein, our visitors greatly enjoy spotting the red squirrels and roe deer in our grounds. “But these animal numbers would probably be far fewer if we didn’t implement a labour-intensive winter- feeding programme, or spend time and money on creating the conditions and habitats which enable such species to flourish. “We choose to take such initiatives not for any financial gain, but so that we can have pride in a business which is impacting positively on the environment.” It’s certainly impressive and extremely heartening to find that the more you dig into the complex workings of holiday parks, the more intricate the environmental duty of care being practised really is. From tiny bee hotels to huge solar installations, it seems that the UK’s most celebrated and beautiful places are in very safe hands. HenryWild sums it up nicely: “I really don’t believe that business decisions should be entirely profit focussed. If this year has taught us anything, it is that quality of life is all about how we feel and our sense of wellbeing. “Connecting with nature benefits both, and if our park can play a small part in nudging this along, I’ll be perfectly happy!”

PEOPLE POWER

PEOPLE POWER

WE MAY SEE PEOPLE from other sectors making the move into our industry

The effects of the pandemic on staff retention and employment…

It would be fair to say that staff retention has been a hot topic over recent months, in light of COVID-19 implecations, writes Sue Hollingshead. As we entered Lockdown in March, it was naturally a difficult time for everyone and also an unknown entity. Staff being furloughed, not being able to physically go to work, not being able to go anywhere for that matter, created a scenario that was totally new to us all. Holiday Park Scene has been researching how it affected employers within the holiday park sector and we have been pleasantly surprised by the positivity. Lisa Charles-Jones, HR Director from Parkdean Resorts reflects: “The response of our teams was fantastic. For example, we were first forced to close just before Easter, and rather than all our fresh food and drink going to waste, teams decided to donate to local foodbanks in their communities. “We also worked with the NHS to provide accommodation for key workers at four of our parks, which was our own small way of saying thank you,” says Lisa. “We were fortunate that we were able to keep hold of all our staff under the furlough scheme, and each park had regular online socials to check in on everybody and maintain the family spirit that is so important for our teams.”

FURLOUGH SCHEMES

Danielle Lasky, Head of People Operations at Away Resorts shared how their teams faired: “COVID-19 has made our team stronger than ever and the spirit that has been shown from our team members during Lockdown has been incredible! “We used our internal social media platform to engage with our team members while they actively took the initiative to pioneer some of their own engagement events – interactive quizzes, bingo, comedy nights. “It was uplifting to see how much creativity there was across the business. We were really keen to keep the lines of communication open and our CEO, Carl Castledine, very much led from the front. “At the height of Lockdown Carl was providing three recorded updates a week to all team members, ensuring teams were fully informed as to what movements there were across the business but also providing some well needed reassurance in what was such an uncertain, vulnerable time for all.” The approach by Parkdean Resorts and Away Resorts is refreshing, it was also a framework adopted by many companies throughout the country. A key part of retaining staff revolves around investing in their mental wellbeing, whether this is to support them in their role, tipping into their personal life, financial or otherwise. The true results of how companies have handled and supported their staff during Lockdown will be evident post- Lockdown. Danielle said: “We could not be prouder of how our team have adopted the new safe ways of working. “The hospitality and leisure industry can often be very demanding and the added need for protective equipment has made the demands on these roles higher – but our team have seamlessly taken on the challenge and excelled. It was such a great feeling to open our doors and welcome the team back when reopening on 4th July.” We are lucky to be in a buoyant market, with the Staycation having taken off massively as we were able to start travelling again. Parkdean reported huge demand and were able to bring back all of their staff from furlough and in fact hired a further 1,500 seasonal workers across the country to cope with the demand. A trend which we have seen throughout the market with its strength continuing to grow.

BIGGEST MISTAKES

With his experience in recruitment, Jim Gandon, Managing Director of Annesley Gandon, for offered valuable advice: “Recruiting is sometimes the easy bit, retaining them can be the challenge.When it comes to recruitment, the biggest mistake we see is the lack of due diligence undertaken,” he said. “Candidates can look great on paper, but we can all write a CV that looks good. The key is a good track record and previous performance.” Jim advises when interviewing always ask for specific examples of things that have gone well, this doesn’t always relate to financial it could be systems and processes put in place. If they are good, then they should have a few examples of these. “Always take references and ensure that they have worked at the places they say they have, ask for their last two previous employers as a reference. If they have an excuse why you shouldn’t talk to them then that should be a cause for concern.” Retaining a team is one of the biggest issues we come up against, Jim continues: “As an employer, we should be creating an environment that is a pleasure to work in. Believe it or not we still come across employers that think it is the employees’ privilege to work for them and they should be thankful!

PARKDEAN HIRED a further 1,500 seasonal workers across the country to cope with the demand.

EXTRA REVENUE

“We have put together teams that have made companies millions in extra revenue,” Jim says. “This has all been about the right people, in the right place, within a positive environment. For the most part recognition is the biggest driver for most people, small gestures like a thank you or a team night out goes a long way. “Yes, there are lots of employee benefit schemes around, but the simple things are the most important.” The next step, as advised by Jim, is to ensure that a new employee has the right level of induction and introduction into the company. This was endorsed also by Lisa and Danielle, and clearly a vital part of the process. Setting goals, targets, and review dates may seem unnecessary to the employer when employing someone they feel will be a perfect for the role, however the employee will flourish from having the guidelines and clarification of the employers’ expectations. So, what thoughts for post- Lockdown and the immediate future, we wonder. Jim commented: “The strength of the market is almost as unprecedented as the pandemic itself. “The appetite for the UK holidays and holiday home ownership post- Lockdown is like nothing I’ve ever seen in my 30 years in the industry.

THE TRUE RESULTS of how companies have handled and supported their staff during Lockdown will be evident post-Lockdown

JOB LOSSES

“The tougher side is where operators have realised they need to make redundancies, however there are also many opportunities for people as other companies grow.We have seen some very forward-thinking operators using this period of time to invest in their products and services for 2021.” Lisa agrees: “Unfortunately a lot of people have lost their jobs, but that could provide a great opportunity for sectors like ours which have been thriving over the past few months. “We’re always keen to recruit from a variety of professional backgrounds, and we may see people from other sectors making the move into our industry. “There was a fantastic level of co-operation across the sector as we all worked together to lobby the Government and local MPs. There’s no doubt that together, we’re stronger, and hopefully we’ll continue to collaborate together in the future.” Danielle concludes: “It has been such an unfortunate period watching so many people become vulnerable to redundancies, from a recruitment perspective it has infiltrated the market with some truly fantastic candidates! “We are continuing to grow as a business and have some amazing opportunities at all levels so I hope we can provide some stability for job seekers that have found themselves in an unfortunate circumstance this year.” Despite having had a challenging year which has affected Human Resource departments massively, there is clearly positivity for the holiday sector with some strong feedback, advice, and strength for future employment.

 

COMPANY CONTACTS
Annesley Gandon
Tel: 01223 843888
www.annesleygandon.co.uk

Away Resorts
Tel: 01442 817398
www.awayresorts.co.uk

Parkdean Resorts
Tel: 01912 560795
www.parkdeanresorts.co.uk

 

PARKDEAN RESORTS PROVIDES FREE ACCOMMODATION TO FRONT-LINE NHS WORKERS NATIONWIDE

13th May, 2020: The UK’s largest holiday park operator, Parkdean Resorts, has provided free accommodation to front-line NHS workers during the Coronavirus crisis.

After government instruction in March, the company’s 67 parks shut down, and were left empty, save for a handful of key security and maintenance staff on each park. With caravans and lodges available, Parkdean Resorts took the decision to contact local healthcare authorities to offer free accommodation on selected parks to NHS key workers in need of a convenient place to stay at the end of their shifts, or living with any vulnerable or at-risk family members.

So far, free accommodation has been offered to NHS workers at four parks across the country: Torquay, Whitley Bay in Northumberland, Vauxhall in Great Yarmouth, and Southview in Skegness. In total, the four parks have housed more than fifty key workers for a total of more than 1000 nights, with a total value of over £70,000.

Rob Warner, Operations Director for Parkdean Resorts said: “The vast majority of our teams live locally to our parks so they’ve been keen to give back to the local community and in particular to support NHS staff who have been doing such an incredible job throughout the Coronavirus crisis. As our own small way of showing our thanks and appreciation for all they have been doing, we were happy to offer our park facilities for free to support key workers.”

NHS Community support worker, Stephanie Head, was one of the key workers who took advantage of Parkdean Resorts’ offer of free accommodation, at Torquay. She said: “Due to living with my parents who are in their 70s, I had to find temporary accommodation to keep them safe. I cannot thank Parkdean and their staff enough for making this possible! The overall experience was perfect. The staff were friendly and helpful, and I could not fault the accommodation.”

NHS Operating Department Practitioner, Mark Simpson, stayed at Whitley Bay, adding, “I have three young children at home, who have been worried about the situation. I cannot thank Parkdean enough, their staff have been very friendly and the overall experience has been amazing.”

And NHS Pharmacist, Samuel Tsui, was grateful to be able to stay at Vauxhall: “I had come down to Norfolk to cover NHS Staff shortages in the area for a week. I had been struggling to find accommodation until I came across Vauxhall Holiday Park! I really can’t thank Parkdean Resorts enough. The staff were very friendly and accommodating, the park was very secure with locked gates and the caravan I stayed had everything I needed and was very comfortable, this allowed me to self- isolate efficiently and get a good night’s rest after a long day at work. Thank you, Vauxhall, for opening your doors for NHS staff in these uncertain times!”

Throughout the lockdown, many of Parkdean Resorts’ holiday park teams have also shown support for their local communities by donating tens of thousands of pounds worth of unused food to local foodbanks and charities.

Parkdean Resorts is the UK’s largest operator of caravan, lodge, cabin, glamping and camping holiday resorts, and was named Best UK Family Holiday Company 2019 at the British Travel Awards, the UK’s biggest opinion poll for travel and tourism in the country. Earlier this year, the company announced an investment of over £80million in its business across Britain.

Rooms With A View

Rooms With A View

ABOVE: Golden Cap, the highest cliff on the south coast of England, enjoys incredible views over 99 miles of coastline from Portland Bill to Start Point in Devon.

ABOVE: Golden Cap, the highest cliff on the south coast of England.

Guests to the real-life Jurassic Park on the scenic Dorset coast are unlikely to get bored of the scenery in a hurry. Even after the sunset, Golden Cap Holiday Park have some of the most breathtaking views from their popular stargazer tents. Golden Cap Holiday Park has a picturesque location on the Jurassic Coast, just 150 yards from Seatown Beach and surrounded by 2,000 acres of National Trust Land. Ideally situated for walkers, dog owners and families, the park is nestled in a quiet valley next to a stream and is surrounded by footpaths. One of West Dorset Leisure Parks five sites, General Manager Martin Cox advises: “Explore the coast path that runs past the park to reach the top of Golden Cap, the highest cliff on the south coast of England, and enjoy incredible views over 99 miles of coastline from Portland Bill to Start Point in Devon.”

Served by three quality pubs within a 10-minute walk of the park, including the popular and award

ABOVE: Golden Cap was the film location for Jamie and Jimmy’s Friday Night Feast.

ABOVE: Golden Cap was the film location for Jamie and Jimmy’s Friday Night Feast.

winning 2017 Visit England Tourism Pub of the Year, The Anchor Inn at Seatown, guests have plenty of opportunity to unwind after enjoying the famous landscape. “The 96-mile Jurassic Coast is the UK’s first natural UNESCO World Heritage Site, ranking it alongside the Grand Canyon and the Great Barrier Reef. The Jurassic Coast is a walk through time with its rocks and fossils revealing 185 million years of the earth’s geological history,” comments Martin.

Golden Cap Holiday Park  01308442139

www.goldencapholidaypark.co.uk

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E-Bike Hire Scheme Launch

E-Bike Hire Scheme Launch

ABOVE: Oyster Park residents are urged to get on their bikes.

ABOVE: Oyster Park residents are urged to get on their bikes.

Luxury holiday homes provider Park Leisure has introduced an exclusive complimentary electric bike hire scheme at its Oyster Bay park. The partnership will see 12 Park Leisurebranded VOLT™ e-bikes available to guests, offering an exciting, environmentally friendly way to explore the surrounding North Cornish countryside. For a personalised touch, the initiative will see each bike named after a local beach in the area, including ‘Crantock’ and ‘Tolcarne’. Holiday home owners will be able to enjoy up to 60 miles of perfectly assisted cycling in one journey, making light work of any adventures, even a ride to Newquay and back. With the extra power provided by an electric motor, the steepest of hills can be tackled with ease, providing riders the opportunity to sit back, relax and take in the beautiful surroundings. The initiative has seen a £22,000 investment from Park Leisure, with Oyster Bay being the fi rst park to trial the bikes. One of Cornwall’s most exclusive holiday home parks, Oyster Bay is just minutes from the beach and offers fi rst-class facilities, as well as some of the most luxurious lodges in Cornwall and beyond.