EARLY WARNINGS OF HOLIDAY FAMINE

EARLY WARNINGS OF HOLIDAY FAMINE

 

A 2022 BOOKINGS SURGE means the likelihood of less choice next spring and summer

 

Park Holidays UK, one of Britain’s largest holiday park groups, says that almost 50% of its bookings are now for 2022 holidays – an unprecedented figure for this time of year.
They say the surge, which usually begins in December, could mean families struggling to get the holidays they want next year if they don’t stake an early claim.
Now, in a move to try and ensure customers get their preferred dates and locations, the group is offering to take 15% of 2022 holiday prices if they are booked and paid for now.
“This summer sadly saw a large number of people failing to secure their dream holiday because of heightened demand,” said Park Holidays UK director Tony Clish.
“They are clearly keen not to miss out again next year, and many others have been reading reports that the UK tourism industry will soon be hanging out “no vacancies” signs for 2022. “With forty-plus parks, we have the capacity to provide tens of thousands of holidays, but even so we are now looking at some centres nearing capacity next summer.
“That’s why we have decided to respond this autumn by encouraging early booking with a substantial discount available until the end of this month.
“It means families can enjoy peace of mind that their 2022 holiday is secure and that they won’t have to compromise on options such as where and when they go, or the type of accommodation”

BALANCING ACTS

BALANCING ACTS

WHITECLIFF BAY BEACH, AWAY HOLIDAYS –When project planning, Away Resorts always take into consideration environmentally and eco-friendly impact.

Environmentally-friendly tourism is in safe hands, as Emily Martin reports...

The holiday park industry is big business. In a 2019 study, carried out by Frontline Consultants on behalf of the UK Caravan and Camping Alliance (UKCCA), it was found that in the UK alone, campsites and holiday parks generate £9.3bn in visitor spending and support 171,448 full-time employees. That accounts for 8% of the UK tourism industry overall and is a colossal figure everyone involved is surely keen to protect. But, as any big business does, it can come with a great big dirty footprint and, for business owners, it’s striking the balance between what makes their accountants happy, but also what’s environmentally something to be proud of that poses a perpetual challenge. Happily, the custodians of the gorgeous pockets of the UK, known as holiday parks, are proving they are more than up to the challenge.

GREEN TOURISM

It is impossible to go any further without mentioning the David Bellamy Awards which takes place every year and is one of the longest-running green tourism awards in the UK. It is truly seen as the benchmark for holiday parks who pride themselves on their green credentials. The late Mr Bellamy himself, who sadly died in 2019, remarked when he piloted the scheme in 1996, that his dream was to: “Upgrade all caravan parks to some sort of conservation status so that they can educate the visiting public and help them respect and care for the countryside.” A romantic notion indeed, but sometimes being ‘green’ has to be lower down the priorities list for a business ultimately focussed on making a profit, or does it? In 2007 there was a major revision of the judging criteria for award winners, done to acknowledge the increasing importance of energy saving and sustainability issues. With businesses cottoning on to the fact that caring about the environment is well worth it in order to preserve their incomes for the future, it’s been embraced by the industry in a myriad of ways. Rufus Bellamy, environmental adviser to the British Holiday and Home Parks Association, and David’s son, is now charged with continuing his father’s work. He says, “Many parks in Britain are blessed with abundantwildlife, and their owners are generally mindful of the need to manage their natural surroundings with sensitivity.” And Jon Boston of the BHPA says: “Holiday parks are commercial operations - they need to make a profit to stay in existence and keep their staff employed. “But these days, and especially during the pandemic, people want to get out into the countryside and discover places where they can get the benefits of fresh air and rural surroundings, so it’s actually a commercial investment to ensure parks are environmental oases.”

UTOPIAN PARKS

This all sounds lovely in theory. Idealistic, utopian holiday parks teaming with squirrels, fluttering with butterflies and leafy trees filled with birds is what we’d all hope for, but when going green costs money, how does it all work in reality? How much do holiday parks actually prioritise sustainability, and crucially how much of their budget will get allocated to overcoming the challenges? Kaz Mortimer is Group General Manager of Shorefield Holidays, a family owned business with eight parks across the south coast, and proud recipient of a Gold David Bellamy Award this year. Kay says: “Good green credentials are very important to our business.We have started the implementation of electric vehicles in our company fleet, as well as installing LED lighting to reduce light pollution and power consumption. “Our indoor swimming pool at Shorefield Country Park, is heated and runs on bio fuel and, where essential tree works are carried out, we re-use the chippings on our gardens.” FraserWatts, Operations Manager at Away Resorts comments: “Any but there is a commercial benefit when you invest in your micro-ecology environment and it’s something which parks are very keen to do, basically because customers like it and it encourages more customers.”

KEY FACTOR

Zoe House of family owned Ladram Bay Holiday Park agrees: “Our family tries to make sustainability a key factor in all of our business decisions. “The David Bellamy Conservation Award Scheme incorporates many of our values, and we have been closely involved with it from the outset,” Zoe continues. “Perhaps one of its most vital roles is to demonstrate that parks such as ours can play a major part in protecting and enhancing the natural world, and at the same time create a more exciting and enjoyable place for people to visit. “One very successful recent project was to retrieve one ton of plastic waste washed up on our private beach. We showed the growing total on a rising column of sand on a special display board near the beach path, and children especially showed great enthusiasm to help us reach our target! “Other initiatives involve substantially greater cost, such as our decision to reduce by 33% Ladram Bay’s carbon footprint,” she continues. “This has included a £300,000 investment in a solar energy system which will prevent a massive 171 tonnes of carbon dioxide annually from entering the atmosphere.We have also expanded our fleet of all-electric vehicles, and plan to introduce car charging points for customers. “We don’t, of course, expect to gain commercially from such actions – but they all fit into the wider objective of providing the park with a sustainable future. This policy isn’t something we especially boast about to guests, but it’s amazing how many do take a genuine interest in our environmental work and are keen to hear about our plans. We have always felt privileged to be able to live and work in such a project we undertake, always has considerations for being environmentally and eco-friendly." added Zoe.

Without financial return on investment, is the appeal for businesses purely a desire to just…do something good? Jon Boston again: “David Bellamy himself was very keen on holiday parks publicising what they were doing to encourage people to go there, because that in turn would encourage the park to spend more on its environmental initiatives. “It’s not done for commercial reasons, it's a beautiful part of Devon, and putting something back into the region is its own reward.” Ladram Bay are not alone. This feeling that being green is simply the right thing to do, regardless of the investment it takes, is echoed widely. Henry Wild of Skelwith Fold caravan park comments:“Businesses, including holiday parks such as ours, will evaluate most new projects in terms of their cost and the likely payback period. “But this doesn’t work when weighing up investments intended to produce environmental benefits. They may, in the long term, make the park a more attractive or appealing proposition for holiday guests, but you would be hard pressed to see this reflected in the balance sheets.

 

SWEET SCENTS

Skelwith Fold go the extra mile with environmentally measures such as treating wastewater naturally by channelling it through specially cultivated beds of iris plants. Maintaining these beds is a costly year-round commitment, and it could be argued that simply using chemicals to make the water safe would be far cheaper. Henry says: “To my mind, sweet- scented irises provide a much more attractive outlook than an industrial treatment plant, and the system is more ecologically sound. “In a similar vein, our visitors greatly enjoy spotting the red squirrels and roe deer in our grounds. “But these animal numbers would probably be far fewer if we didn’t implement a labour-intensive winter- feeding programme, or spend time and money on creating the conditions and habitats which enable such species to flourish. “We choose to take such initiatives not for any financial gain, but so that we can have pride in a business which is impacting positively on the environment.” It’s certainly impressive and extremely heartening to find that the more you dig into the complex workings of holiday parks, the more intricate the environmental duty of care being practised really is. From tiny bee hotels to huge solar installations, it seems that the UK’s most celebrated and beautiful places are in very safe hands. HenryWild sums it up nicely: “I really don’t believe that business decisions should be entirely profit focussed. If this year has taught us anything, it is that quality of life is all about how we feel and our sense of wellbeing. “Connecting with nature benefits both, and if our park can play a small part in nudging this along, I’ll be perfectly happy!”

Industry Returns To The Good Times

Industry Returns To The Good Times

A highly successful year for many, 2015 got off to a good start with an extended spring season and the early onset of summer, which put a spring in the step of many holiday park operators.
Riding the crest of a wave, the holiday park and tourism industries in general are feeling positive and confident as we head into the New Year. Holiday Park Scene magazine asked a selection of leading industry personalities to give their take on 2015 and their predictions and resolutions for the year ahead…

Tim GibsonTim Gibson

Managing director of Haven Holidays

“2015 was very positive for Haven; our business grew by over 6 per cent, with more customers searching out and enjoying their holiday in our luxury end accommodation. As a result, they did pay more for their holiday in 2015 but the improvement in our guest satisfaction scores suggest that they found the extra investment in their holiday well worthwhile.

“The good early season weather certainly helped get the year off to a good start and we were able to maintain the momentum throughout the year. Also, our continued investment in the product both physical and service elements has contributed to an increase in repeat custom which bodes well for the future.

“Looking ahead to 2016, we are already seeing more people choosing to book early to secure their first choice of park and chosen accommodation. Some of our most exclusive units are already very well sold and people will increasingly discover that if they wait, it’ll be too late.

“I hope to spend more time on park this year speaking to our park teams and our guests. I also plan to continue to work smarter, to make sure we continue to deliver our business objectives in the most efficient but also the most enjoyable way possible.”

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Social Media Plays Pivotal Role

Social Media Plays Pivotal Role

Social media is the fastest and most powerful way for the UK’s tourism industry to showcase itself, according to a new report by VisitBritain.

A report published by VisitBritain shows the powerful role that social media plays in the UK’s tourism industry

A report published by VisitBritain shows the powerful role that social media plays in the UK’s tourism industry

When it comes to choosing Britain as a holiday destination, the research found that social media plays a key role in the decision-making process with Facebook the main go-to source for respondents in all stages of the holiday-making process.
Meanwhile Twitter was most commonly used for seeking suggestions and advice while on holiday and Instagram was used most by people wanting to plan their trip or share their experiences - though to a lesser extent than the other platforms.
Almost 70 per cent of those surveyed said content posted online by friends made them want to visit a destination and 76 per cent of all respondents had read a review site when thinking about taking a holiday.
VisitBritain marketing director Joss Croft said: “This research reinforces to all of us working in the travel industry the powerful role that social media now plays in offering unparalleled opportunities to engage directly with potential visitors in a timely way, with the right messages, demonstrating an understanding of their world and motivations for travel.”

Holiday Snaps: Simon Altham, Hoseasons

simon

Simon Altham, Hoseasons

Holiday Snaps: Simon Altham, Hoseasons

Having been with Hoseasons for eight years as director of lodges and parks, Simon took over the role as managing director in March last year. His responsibilities include overseeing the ongoing growth of the company’s UK portfolio, travel trade relationships, contact centre operations and new product development...

How do you see the UK holiday industry at the moment?

Demand for UK holidays remains high thanks to monumental investment by holiday park owners in accommodation, facilities and food and beverages. This has kept satisfaction levels high and secured repeat customers as well as attracting lots of new ones too.

What are the main challenges facing the industry?

In a world of social media, when we occasionally do get it wrong, it is imperative that issues are resolved as quickly as possible to avoid any reputation damage. Conversely, when customers receive outstanding service they are also quick to promote and recommend.

What is the most crucial aspect to the success of your business?

Recruiting and retaining the right people has to be up there as the most important aspect of our business. We invest heavily in ensuring Hoseasons is a great place to work and that our team is motivated, energised and committed to delivering exceptional service to our customers.

What has been your stand out experience in the industry?

We have a sister company based in Holland, Landal Green Parks, who now operate over 70 parks across Europe and I have been very fortunate to spend time out with the team in the field learning how they manage their parks. There is a lot we can learn and that will translate into the UK market.

What does a typical day in the office for you entail?

I am an early riser so I tend to get in at 7am which gives me chance to plan out my day and most importantly review the previous days’ trading. I like to spend an hour a week with my direct reports so a large proportion of my day can be spent in meetings, but the thing I love most about working in travel is that no two days are the same and you never really know when you walk through the door what the day is going to entail.

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And to find out more about Hoseasons, visit their website here.