ATTENTION GRABBERS

ATTENTION GRABBERS

Jaw-dropping aquatic attractions from ProSlide...

THE COMBINED WATER RIDE complex in Madrid is a first for the European market.

 

Parque Warner Beach is one of the main tourism and entertainment destinations in Madrid; the perfect place to enjoy a summer’s day, with 40,000m2 dedicated to attractions and entertainment themed around Warner Bros. favourite characters. Conceived as the perfect destination for a family getaway, Parque Warner Beach recently celebrated the opening of two new rides that include Europe’s first TornadoWAVE® 60/FlyingSAUCER® 45 complex, from the Canadian water ride manufacturer ProSlide.

The TornadoWAVE® 60 at Parque Warner Beach, named Black Manta, is a famous water ride feature for more than just a few reasons. In 2014 and 2017, it was part of installations that won first place at the IAAPA Brass Ring Awards, in the category of ‘Best New Water Ride’. The TornadoWAVE® at Parque Warner Beach immediately grabs the attention of anyone nearby. The first thing you notice is that it’s a striking spectacle of design and engineering, boasting what ProSlide calls “the only true arched wall in the industry”. The company custom designed the ride to give guests a thrilling experience that takes them through 120 meters of flumes and features.

 

THE TORNADOWAVE® at Parque Warner Beach immediately grabs the attention of anyone nearby.

 

Then there’s the ride experience, which uses five-person rafts to send the riders into “near-vertical, zero-G moments”. Riders begin as the rafts gather speed and then drops into the TornadoWAVE® 60 from above. Experiencing long hang times, the rafts are specifically designed to sweep across the width of the wall while keeping riders suspended in the air before descending into an out-run. Part of the same complex is Aquaman, ParqueWarner Beach’s FlyingSAUCER® 45 – also from ProSlide. The ride shares similarities with the TornadoWAVE® 60 in that they both have instantly recognizable profiles and have an award-winning pedigree; the FlyingSAUCER® has been the recipient of Golden Ticket Awards, IAAPA Brass Ring Awards and the coveted IAAPA IMPACT Award.

Aquaman’s FlyingSAUCER® is a patented, high-speed, accelerating turn that makes riders feel like a World Cup ski racer. Riders are accelerated through the turn and experience what’s described as a “drop and dive sensation” while they race along the outer wall. In keeping with the park’s Warner Bros. theming, each ride is visually designed to complement a character from Warner Bros.-owned DC Comics. The combination of both Black Manta and Aquaman into a single, jaw-dropping water ride complex is a first for the European market.

PROSLIDE
www.proslide.com

AWARD-WINNERS

AWARD-WINNERS

We visit Southwaite Green Mill in the Lake District...

EACH OF THE 60 PARK HOMES in-situ has its own private drive and garden

 

The Lake District’s award-winning residential park Southwaite Green Mill Country Park has an interesting backstory. Originally a Corn Mill which ceased production in the 1950s, Southwaite Green Mill was then owned by the Bardgett Family who ran a caravan site in its picturesque grounds on the outskirts of the market town of Penrith. Another local family, the Heaths, who were well-known in the caravan trade having run Lakeland Caravans for several generations, purchased Southwaite Green Mill in 1973. Jill Heath takes up the story: “My husband’s father John used to site and sell caravans in the local area and the Bardgett family was one of his clients,” explains Jill.

 

“After taking ownership of the park, our family continued to operate the site as a caravan holiday park, alongside developing a fish farming business that continued until the early 1990s.” In 1994, the Heaths purchased a plot of land from Lowther Estates that lies behind the original park and decided to develop Southwaite Green Mill as a residential park. “We had noticed that residential parks were starting to become more popular in the southern parts of the UK,” says Jill. “But there didn’t seem to be many developments in the north, so we set upon making our own.” At first, the Heaths thought that their new residential park would attract potential residents from elsewhere in the country who wished to retire in the beautiful surroundings of the Lake District.

 

THE HEATH FAMILY work closely with their preferred supplier Stately. Pictured in the foreground, a Stately Carolina Lodge.

 

Southwaite Green Mill is superbly located alongside the scenic River Eamont, just a few minutes’ drive from England’s second largest lake, Ullswater. Instead, Jill explains, they were inundated with enquiries from local residents. “We were really surprised by the amount of local interest. Our aim was to create a nice, village-type environment for the over 50s with private homes and gardens that didn’t require too much upkeep. “We expected people who had perhaps visited the area on holiday to enquire but in the end, many of our residents are people who have lived in the Lakes for a number of years. It makes for a lovely atmosphere here, a real home from home.”

Southwaite Green Mill currently has 60 park homes in-situ. Each of the homes has its own private drive and garden. Most of the plots also have space for a garage subject to local planning. All of the homes have underground piped LPG, metered electric, and mains water services. Great emphasis has been placed on ensuring the residents’ security and peace of mind. The park has electronic entry gates, and its careful landscaping has, in part, led to the park being honoured with the David Bellamy Gold Conservation Award. Such is the success of the park that Jill and John Heath and their family are currently working on the second phase of Southwaite Green Mill, which will comprise an additional 40 homes when completed.

 

FLOWERS IN BLOOM at Southwaite Green Mill.

 

The new ‘Watersedge’ development will be phased in gradually over the next few years. The first row of plots, which offers the added attraction of lovely river views, is the first area under development. “The market is pretty buoyant at the moment and there’s been a lot of interest in the new homes,” says Jill. “Recently we had a unit sold on the park within just two weeks!” Timescales for completion are dependent not only on sales but on manufacturers’ ability to fulfil orders for residential homes.

 

 

Jill says that their close working relationship with preferred supplier Stately has ensured that Southwaite Green Mill is ahead of the game. “The industry has seen order dates being pushed back due to the pandemic,” explains Jill, “but we thought ahead and booked manufacturing slots in advance with Stately which has enabled us to be more responsive to customer orders. We work with a number of different manufacturers according to each home-owners wishes but we have always found Stately in particular to offer great quality building and furniture, as well as excellent after sales.”

 

GREAT EMPHASIS has been placed on ensuring the residents’ security and peace of mind.

 

Jill and John Heath have two sons and two daughters who are all involved in the running of Southwaite Green Mill, as well as its sister park, Hillcroft, in nearby Pooley Bridge. The family acquired Hillcroft Park in 2012 and have developed it into a multi award-winning holiday park, covering over 50 acres of land and including 200+ privately owned luxury lodges and holiday homes, as well as traditional camping pitches, pods, glamping, and two fully-equipped, self-catering cottages and a large house in the heart of the lakeside village.

 

THE NEW WATERSEDGE development will comprise an additional 40 homes and is situated next to the picturesque River Eamont.

 

There’s no doubt that Southwaite Green Mill and Hillcroft Park owe much of their success to having such a superb location in the heart of the Lakes, but personal service has a lot to say for their continued popularity. The fact that Southwaite Green Mill is a family owned and family run park is an added attraction to potential home owners and an asset to residents. Jill and John lived in the old Mill House on site for more than 20 years and like nothing more than stopping by to have a chat with their old neighbours. Such is their commitment to residents that Jill can even be found chipping in and driving their weekly private minibus service into Penrith on Mondays!

 

GUESTS THANKED FOR WILDLIFE BOOST

GUESTS THANKED FOR WILDLIFE BOOST

A CORNWALL WILDLIFE TRUST chief has visited a Padstow holiday park making a huge donation to its work.

Guests at Padstow’s Mother Ivey’s Bay holiday park have given £16,923 since 2015 to help the work of Cornwall Wildlife Trust’s nature conservation programme. The trust’s corporate partnership officer Rowan Hartgroves took time off to say thank you with a visit to the park where he took the opportunity to view some of the many wildlife initiatives it has taken to protect indigenous flora and fauna. They include an adjoining wildlife meadow where a wide variety of wildflowers provide a valuable foraging resource for endangered honeybees and butterflies.

There are also ‘bug hotels’ which encourage beneficial insects, and are essential for biodiversity. The park’s work has resulted in its receiving the prestigious David Bellamy Conservation Award at its top gold level every year for over two decades. “We care passionately about the natural world, and Mother Ivey’s tends to attract holiday guests who share our love for Cornwall’s unique but fragile landscape,” said Patrick. “For many years we have asked our customers to make a voluntary donation to the Cornwall Wildlife Trust when they book their holidays with us online.

“Almost every guest does so, which I think underlines the affection they have for this spectacular area, and their concern to be involved in maintaining its upkeep. Rowan Hartgroves said that, sadly, wildlife in Cornwall is under threat and that in the past 30 years nearly half of terrestrial mammals had declined along with three-fifths of butterfly species. “Many of our visitors are becoming aware of the precarious state of nature in Cornwall and are looking for ways to help protect the environment they have come to enjoy,” said Rowan who added: “By introducing a visitor gifting scheme, such as that adopted by Mother Ivey’s Bay Holiday Park, local businesses can help build customer loyalty and enable guests to protect the places and wildlife that they cherish for future generations.”

A WORLD OF HOLIDAY PARK IDEAS

A WORLD OF HOLIDAY PARK IDEAS

THE ELITE DYNAMICS team were focused on holiday park business at the recent WOPLH show.

 

Holiday Park Scene magazine was delighted to be involved with this year’s World of Park & Leisure Homes Show, that took place at Stoneleigh Park, near Coventry, earlier this summer. After a two-year break, due to COVID, holiday park suppliers enthusiastically raised awareness on a range of essential products and services.

They included several options for hot tubs in holiday settings, the chance to speak to the Compass Insurance team and the opportunity to catch up with the latest technology available through Elite Dynamics. An impressive display of about 40 leisure lodges, log cabins and park homes, from some of the leading UK manufacturers, gave visitors plenty of scope to explore an insight into the latest trends on the market.

 

PATHFINDER HOMES was among multiple holiday accommodation exhibitors at the show

 

Offering free parking and free entrance, the WOPLH show will return to Stoneleigh in 2023 – so save the dates of June 8 – for the Trade Preview Day and June 9 – 11th when the show will be open to the public.

World Of Park & Leisure Homes Show
Tel. 01789 491451
www.parkhomeandleisure.co.uk

MILITARY SALUTE UNITING FAMILIES

MILITARY SALUTE UNITING FAMILIES

Park Holidays UK is providing no-cost holiday accommodation to 100 military families every year, helping them to re-adjust to a life together after deployment. The group operates over 40 holiday parks across Britain and has teamed up with the Give Us Time charity to ensure that its holidays are enjoyed by the most deserving. Founded in 2012, by former Army medic Liam Fox MP, the organisation matches donated holiday accommodation with military families in need of rest and rehabilitation.

Coming in for special praise is the quality of the accommodation and facilities on offer, and the friendliness of park staff which plays a big in creating a relaxing atmosphere. “We feel very privileged to be able to play a small part in helping Britain’s dedicated military personnel to re-discover their family bonds,” said Park Holidays UK director Tony Clish. “Making a difference by supporting charities and good causes has long been part of our business culture and goes back over 35 years to when the company was started. “As well as national bodies such as Give Us Time, individual parks also often fundraise for local organisations with park management and staff taking the lead,” said Tony.

KEEPING UP APPEARANCES

KEEPING UP APPEARANCES

LANDSCAPE has earned a not-to-be missed reputation.

Welcoming hundreds of exhibitors with a vast collection of industry-leading products, services and innovations for the design, build and management of landscaping projects and sites, LANDSCAPE 2022 is the trade event you will not want to miss. Once again partnering with Holiday Park Scene magazine, the industry trade show, looks to showcase more than ever before by bringing more exhibitors, more visitors and even more features to Hall 3 at the NEC in Birmingham on September 28th & 29th.

From plants and furniture to decking and lighting, the extensive exhibitor list ensures that when they say that there is ‘something for everyone’, they really do mean it! The LANDSCAPE Show is the chance of the year to network with professionals at the top of their game. This year alongside the highly anticipated CPD accredited seminar programme, LANDSCAPE will be introducing some brand-new features including an additional program of ‘How to’ Seminars for anyone in the industry to learn, be inspired and expand their skills.

The Landscape Show
T. 020 7821 8221
E: info@LandscapeShow.co.uk
W. www.landscapeshow.co.uk

UNDER-VALUE INSURANCE WARNING

UNDER-VALUE INSURANCE WARNING

COMPASS INSURANCE offers vital advice on insurance valuations.

 

Arguably the most important aspect of an owner’s caravan or lodge insurance is the sum they are insured for, Compass Insurance advises. It is not always the number the customer looks at, in the first instance, but it’s the one that, in the event of a claim, becomes critical. If the estimated amount is too low, then claims payments end up being reduced. “We’ve seen a few examples where the rising cost of new caravans has resulted in customers becoming under insured through absolutely no fault of their own,” explains Richard Walker, Head of Product, Marketing and Development at Compass Insurance.

“They insure for the right amount at their new business or renewal but then six months later when they have a claim, that sum is then not enough to cover a brand-new replacement.” “We have had instances like this and have made sure that customers weren’t penalised or left worse off and paid the claim in full. “However, we’ve also heard stories where this hasn’t happened and as with any contract, and insurance is at the end of the day a contract, if it isn’t written in, then you rely on good will and good faith. “So, at Compass, and because we work with the interests of the industry at our core, we set about making sure this couldn’t happen to any of our customers.”

POLICY PROTECTION
From June 2022 every customer who insures with Compass will benefit from protection in their policy against this. Richard continues: “We’ve introduced a very simple insurance ‘instrument’ known as a Waiver of Average and written it in a way that means so long as the customer insured for an amount that was correct and adequate at the point their policy was taken out, or at their most recent renewal. “We won’t make any deduction for under insurance if they find themselves under insured due to supply chain and replacement caravan issues.

“They need to be able to show that the amount was adequate at the time, and there obviously needs to be a valid claim in the first place and no issues with policy compliance,” Richard says. “But we know this offers the protection that customers need against the unintended consequences of the caravan market right now.” No one knows where the current rise in replacement costs might end up, or how long the pressure on the supply chain will last for, but the Compass team is ready and willing to enable you to support your owners in the best way possible.

Compass Insurance
T. 0344 274 3908
E. relationshipteam@compass.co.uk
W. www.compassparks.co.uk

CASH IS STILL KING FOR STAYCATIONERS

CASH IS STILL KING FOR STAYCATIONERS

ICE CREAM PURCHASES remain a top cash purchase for UK holiday makers.

In an increasingly digital world, cash is still king for British staycationers, according to The Post Office. Research shows that Brits carry twice as much cash with them whilst on holiday in the UK compared to their day to day lives, with over £50 on average lining the pockets of Brits when on holiday in the UK.

Paying for ice cream scooped first place as the most common cash-spending occasion with parking and tipping at restaurants also shown to be common reasons for going card-less. No cash for parking was shown to be the most common financial faux pas whilst one in five Brits (21%) have literally been caught short whilst on a UK trip, finding themselves without cash for public loos.

SAFETY MELTING POT

SAFETY MELTING POT

Take a strategic site safety approach urges Ramtech's Tom Ambler...

WINTER AND SPRING are the ideal times to review a site and prepare it for the busier seasons.

 

Fire constitutes one of the biggest risks to the total loss of a park home, and with many sites often at lower capacity or closed during off-season, upgrading site safety and efficiency should be a top priority for site managers. Recent fire reports provide a stark warning to site owners, including how fire crews battled a large blaze at a Dorset holiday park, showcasing the chaos that fire can wreak.

Fortunately, no more than property damage was the outcome on this occasion but investing in the appropriate safety measures ahead of time, can help to reduce fire risk and help to stop a blaze quickly with the right detection in place. Preparing a site in advance of opening, by checking that the current fire safety system is working, is advisable. Any faulty wiring or machinery - particularly relating to power generators for homes or common buildings - as well as the threat of arson and vandalism should be front of mind all year around.

 

RAMTECH’S WES3 places the power in site owners’ hands

 

SHOW COMPLIANCE
Currently, holiday park site owners have a legal obligation to manage fire safety under the Regulatory Reform (Fire Safety) Order 2005 (“the FSO”). The act applies to all non-domestic premises including certain types of parks, such as those with common areas in leisure complexes, restaurants and guest houses. With park residents often mingling in these types of campsite community buildings, the threat to human life is very real.

Just a few years ago, there was an incident at a leisure facility on a campsite near Newquay, which resulted in extensive damage to several communal buildings including a swimming pool, sauna and gym. So, not only is protecting against fire a requirement under the FSO, it is also vitally important to avoid the financial implications, which can be huge.

 

A fire forces site owners into a massive rebuild operation, potentially putting them out of action for a season for more. A system, like Ramtech’s WES3, places the power in site owners’ hands. It’s an EN54-25 compliant connected device, that can be deployed at various points across holiday parks on stands.

It acts as an emergency response system, with automatic smoke and heat detectors responding to site incidents and maintaining 24/7 coverage through the CONNECT unit, otherwise known as the brains of the system. The WES3 is also IP55 rated, which means they are suitable for outdoor areas and won’t be affected by varying weather conditions. What’s more, the CONNECT system ensures off-site notifications can also be enabled, informing site owners and even alerting emergency authorities.

 

RECENT FIRE REPORTS provide a stark warning to site owners.

 

ROBUST FEATURES
While sites must ensure that fire safety is robust, other park management features that support the efficient and daily running of the park, are also welcome. This is where technology has evolved to help answer these added value requirements at the same time as emergency response needs. WiSE, for instance, is a reliable business information and monitoring platform providing real time alerts, data and information about security coverage. For holiday park operators, WiSE can also extend your existing security and fire system coverage, reducing the complexity and cost of enhancing your risk management systems.

The WiSE wireless security solution gives you peace of mind that your holiday park business and on- park properties are being securely monitored 24/7. Powered by long-life batteries and connected to a reliable radio technology, the system allows thousands of devices to be linked to a central base station that creates an instant alert via email, text or pager. WiSE is not dependent on SIM or WiFi to function, which is great for sites with little or no data or internet coverage.

 

WISE CAN ALSO EXTEND your existing security and fire system coverage.

 

Winter and spring are the ideal times to review a site and prepare it for the busier Easter and summer period. This should vitally include fire safety standards - as once peak season arrives, and the warmer weather attracts more visitors, the heat, coupled with popular campsite activities such as fires and barbecues, can be a real melting pot in terms of park accidents.

For more information on how Ramtech’s solutions can help protect holiday park sites, visit www.ramtechglobal.com

KEEPING YOUR CAMPERS HAPPY

KEEPING YOUR CAMPERS HAPPY

Neil Campbell, a veteran traveller, offers some friendly campsite feedback...

BOTH CANTERBURY AND HENLEY campsites have merited return trips. Pic. The Camping and Caravanning Club

 

As I scooped out the huge pool of rainwater in the middle of our collapsed inflatable tent with an old ice cream tub, I thought to myself “I absolutely love camping!” Ridiculous as this may sound, given that we were racing against time to bail out and re-inflate the tent before a fresh deluge, campsites always give you an adventure, memories to treasure and something to laugh about.

They are a truly analogue experience in a digital world, are eco-friendly, cheap and — especially after the pandemic — offer a huge dose of freedom. We have used campsites and holiday parks all over Britain, from the Isle of Skye to the Jurassic coast, from Snowdonia to Essex’s Mersea Island. And they have been infinitely varied — from little more than a farmer’s field with six pitches and a neighbouring bull (but a view of the Highlands) near Loch Ness, to brilliantly-run and comprehensively- equipped holiday parks in Norfolk.

 

WE LOVE TO MAKE the most of on-site opportunities like pond dipping. Pic Kelling Heath

 

MAKE OR BREAK
But the good ones all have several things in common that can make or break a camping holiday. From a veteran camper’s point of view, what is an ideal campsite? A speedy check-in process is a massive bonus and gets the holiday off to the right start, particularly after a long journey with everyone a bit grumpy. Most of the form-filling of checking-in and payment can be done online in advance, so it should be a straightforward matching of you to your pitch number and off you go.

Our most recent trip, to the Graffham campsite in Sussex in June, had check- in down to a tee — we didn’t even have to leave our car, and were checked in and being shown to our pitch within a minute or two. The staff greeting you are also critical — a cheery welcome makes a vast difference and costs nothing. And if the numbering of pitches is clear and the directions to facilities are easy to understand, you’re off to a good start. An early check-in and late check-out time is always good.

 

If the previous occupant has left by mid-day, there is no reason why the new one shouldn’t arrive at 1pm — really, what needs to happen in that hour? It makes a big difference if you have set up camp and are sitting down with a cuppa by 4pm rather than toiling at 6pm when painfully delicious barbecue smells start to waft around. Compare this to a lengthy check-in at 3pm, surly or indifferent staff and a confusing layout, and the difference between a well-run campsite and its opposite is clear.

I’ve also developed something of an allergy to “sign-usitis”: signs with information or warnings are fine in moderation, but a plethora of signs with rules outlawing a long list of activities have me wondering if I’m a customer or an inmate. One rule I am keen on, though, is quiet after 10.30pm — camping can be tiring! I’m glad to say that the vast majority of sites these days are well run — word gets out about the bad ones, and they tend to go out of business.

 

GOOD DRAINAGE is key if the elements conspire against you.

 

ON THE LEVEL
Pitches obviously vary hugely, and campers have different expectations depending on what type of campsite and what level of pitch you have booked — but the cost and the pitch should match. A normal-size grass pitch is not the same as a jumbo pitch with electricity and a water tap. But it is reasonable to expect all pitches to be clean, newly mown if appropriate and — my pet bugbear — decently level, or the means to make it so (such as stones to level up a motorhome, as we were able to use on a campsite in Skye).

At Graffham we had a secluded forest pitch with electricity, and it was level and large enough both for a tent and pop-up gazebo — we also had a lovely soundtrack of birds. In terms of proximity to facilities, I think a one or two-minute walk is fine — and we always take our bikes, so that can speed things up. No-one wants to be pitched right next to facilities. I would never want a pitch within earshot of washrooms — we’re talking hand-dryers and hairdryers, and with screening it’s possible to keep them out of everyone’s eyeline too.

 

HELPFUL SIGNS ARE FINE, but too many can leave you feeling a bit put upon.

 

It hardly needs to be said that facilities need to be kept clean and appropriately equipped, that is just a fundamental of a decently-run campsite. If there are coin-operated hairdryers, that is probably worth mentioning at check-in, and if there have to be time-limited button-operated showers, please can that be at least 20 seconds and not less than ten? This seems like a fairly lengthy wish- list, but campers do return to well-run sites. We’ve been back to Kelling Heath holiday site in Norfolk a couple of times over the past decade, and I remember it well from a trip when I was ten — several decades ago!

It’s a large holiday site, well-run and friendly with a great shop, and close to the coast, cycling routes and a steam railway. It’s also a fabulous site for kids, with acres of space. Canterbury and Henley campsites have also merited return trips — as well as being great sites, they are close enough for a weekend trip, and just a short drive or walk into the city. We’ve also done quite a few one-off trips to campsites for particular reasons — at Bala, in Snowdonia, we were doing an outdoor activity week including zipwiring, kayaking and coasteering, so a quiet and peaceful campsite with a great view was ideal at the end of each day.

 

A SPACIOUS, SHADY and secluded pitch — with added birdsong.

 

PREMIUM SPACE
At Norman’s Bay in Sussex, we wanted to be right by the beach. Of course, there is a premium on space at seaside sites, but this was well run by friendly staff, with a good shop and — heaven-sent given its coastal location — a visiting fish and chip van. It also had a railway station within ten minutes’ walk for car-free trips to Hastings and Brighton. Camping is pretty cheap at any time of the year, and so is great for young people — dare I mention the word “festivals”?

If you’re on a budget, it is perfectly possible to get a basic grass pitch for a tent for £12-17 per person per night, and with a coolbox it’s fine. If you go slightly out of season, you can still get great weather but lower prices, perhaps in or around summer half-term or mid-September. Larger sites with a wider range of facilities such as swimming pools do cost more, as is reasonable — you do get what you pay for. We paid about £20 per person per night (pppn) at Graffham in June and at Norman’s Bay in August, for instance, but for a basic pitch without electricity at Bala in mid-September it’s about £12pppn.

I’ve found it worth joining one of the camping, caravanning or motorhome clubs, both for their reviews and online communities, but also as a source of expertise — and for easy booking. The AA’s camping guides I’ve also found to be reliable, and I’ve used pitchup.com and Cool Camping as well to book. I will say that a set of good photos and an accurate description can often swing a decision to reserve. We tend to go away for four or five nights if we’re tent camping and go a couple of times a year. That feels like the right length given that camping is quite intense — you’re outside most of the time, and at the mercy of the elements. When we’ve motorhomed we’ve gone for one to two weeks, as you’re more self-contained and setting up and touring is easier. You even get a decent bed!