AI FOR HOLIDAY PARKS, CAMPSITES AND HOLIDAY RENTALS

Staff at holiday parks, campsites and holiday rentals now have increasingly more advanced reservation and property management at their disposal that help them process and streamline operations and management.

However, most of the decisions they need to take regarding pricing, booking, or recommendations are still based on their own insights. Maxxton, the enterprise platform for accommodation providers, has been developing data-driven features to support staff in making these decisions.

By integrating a data science team within its core development group, Maxxton is laying the groundwork for business intelligence insights and machine learning. They are also creating intelligent features based on customer needs and insights from various industries.

One notable advancement is dynamic pricing, already utilized in sectors like airlines, rental companies, and retail. This model allows businesses to adjust prices based on customer demand and market conditions. For example, during high-demand periods, prices may increase, while discounts might be offered during slower times to encourage bookings.

By adopting dynamic pricing, companies can enhance revenue compared to fixed pricing models. Maxxton has implemented AI-driven dynamic pricing to determine the optimal rates for different types of accommodation. Its tool forecasts future demand based on actual bookings.

This demand forecasting, combined with a price elasticity engine that measures how sensitive demand is to price changes, helps identify the best pricing strategy—whether the goal is to maximize occupancy or increase revenue. Rates are then automatically updated based on these insights.

The results have been impressive, with RevPAR and ADR both rising by over 11%. But Maxxton is doing so much more with smart features, it automatically reallocates accommodation units to maximise occupancy, driving more bookings while increasing the proportion of preferred reservations.

Additionally, it recommends add-ons based on stay dates, travel party, and accommodation type. Maxxton’s platform has always aimed to enhance staff collaboration. Now, with the integration of advanced intelligence, it empowers both staff and management to make more informed decisions.

Maxxton
020 4578 1490
www.maxxton.com

 

UNLOCKING YOUR BUSINESS POTENTIAL

UNLOCKING YOUR BUSINESS POTENTIAL

Looking forward to an unmissable event...

HOLIDAY PARK & RESORT INNOVATION visitors can explore showcases offering an extensive range of products and services.

If you’re eager to stay ahead in the industry and unlock the latest trends, innovations and strategies to take your business to new heights, then mark your calendar for November 15th and 16th and set your SAT NAV to Birmingham’s NEC! The countdown is on to Holiday Park & Resort Innovation, the UK’s premier event for holiday park and resort professionals at the NEC Birmingham this November 15th and 16th.

The event will once again run concurrently with three other shows – Farm Business Innovation, Family Attraction Expo, and Leisure Food & Beverage Expo. Together, the four shows form the largest event for businesses in the fields of land, leisure, and tourism.

Whether you’re a seasoned industry player, or exploring the idea of starting your own business, join Holiday Park Innovation to discover cutting-edge products, strategies and insights to stay ahead in the leisure, hospitality and tourism industry.

The 2023 event promises to be the best yet, with visitors getting the opportunity to explore exhibition space spanning two halls that showcases an extensive range of products and services essential for building successful holiday businesses, as well as getting valuable updates and inspiration from the show’s insightful speaker programme.

TOURISM SECTOR
With new innovations reshaping the UK tourism sector by improving the planning and booking process, enhancing customer experience, promoting sustainability, and providing valuable insights to businesses, technology is a key theme through the exhibition halls and seminar programme.

Immerse yourself in a world of pioneering innovation, with 420 exhibitors across the four shows showcasing tailored products and services designed to meet your unique needs.

Confirmed exhibitors include Swift – the UK’s largest manufacturer of touring caravans, motorhomes and holiday homes, Hoseasons, TouchWood Play, the British Holiday & Home Parks Association, Tiny House Pro, Creative Play, Dale Leisure Supplies, Cubicle Works, Clear Sky Safari Tents, Innovative Leisure, Volta Compliance and Go Low Carbon.

Every aspect of providing a first-class holiday experience will be covered – from planning consultancy and booking management software, to safari tents, outdoor play equipment and washroom solutions.

THE HOLIDAY PARK & RESORT Innovation event covers every aspect of providing a first-class holiday experience.

SEMINAR HIGHLIGHTS
The extensive seminar schedule across both days of the show features experts from a wide range of specialisms sharing top tips and advice for start-ups and existing businesses. Across both the Keynote Theatre programme – sponsored by Cottages.com and Hoseasons – and the Seminar Theatre - sponsored by Maxxton – you can hear from dozens of industry experts across 90 sessions.

Tom Clark is General Manager of Brit Stops, and will host a seminar at the show. “From a small family business and passion project, we have grown Brit Stops into an established and recognised brand within the motorhome industry. At the show we’ll share our focus on driving innovation and expansion at Brit Stops and supporting the next chapter of UK motorhome tourism.”

Gillian Hare and Brodie Farrow of Pitchup.com will reflect on post-pandemic trends. “Rather than representing a one-off peak, the pandemic kickstarted a legacy of outdoor holidaying that will continue to benefit the industry for years to come,” says Gillian. “We’ll talk about emerging trends and provide tips on how you can successfully ride the new wave of outdoor tourism, including case studies from those that have been there and done it.”

WITH LONGER OPENING TIMES this year, Holiday Park & Resort Innovation looks to be the best ever.

NEW ZONE
New for this year is ‘Great Taste of the Country’ a dedicated zone for independent food businesses which will feature live culinary demonstrations, providing an opportunity for businesses to showcase their products in action. The line-up includes popular food brands Hello Fresh, Devil’s Bridge Rum, and My Gyros.

Verity Hyland, Events Director for Agriconnect, said “As the UK tourism industry continues to thrive, many business owners are looking to invest in their businesses with new innovations and diversification options,” she said. “Holiday Park & Resort Innovation provides a unique platform to learn from a diverse range of experts, connect with like-minded rural entrepreneurs, and acquire actionable takeaways to enhance the profitability and sustainability of your business.”

With longer opening times this year from 9am to 5pm on day one and 9am to 4pm on day two, entry to Holiday Park & Resort Innovation, and the other three events, is free of charge.

HOLIDAY PARK & RESORT INNOVATION provides a unique platform to learn from a diverse range of specialist suppliers.

REGISTER FOR TICKETS HERE

 

 

UNMISSABLE OPPORTUNITIES

UNMISSABLE OPPORTUNITIES

Four shows in one at Birmingham's NEC...

 

FOUR SHOWS IN on, promises to be a crowd pleaser at Birmingham’s NEC.

Combining industry-leading exhibitors with the latest products and services for the holiday park sector, with a healthy splash of networking and discussion opportunities from its inspiring speaker programme, Holiday Park & Resort Innovation returns to Birmingham’s NEC this November 2nd and 3rd Together with Farm Business Innovation, Leisure Food & Beverage and the Family Attraction Expo, Holiday Park & Resort Innovation creates an unmissable opportunity to be inspired and equipped to develop your business in 2022 and beyond.

More than 500 exhibitors will showcase their offerings across the two days of the event. Amongst them is Greenspan Projects, whose team is excited to be back at the event. “This is a show that pushes the boundaries of holiday park and resort innovation,” said Greenspan’s Michaela Rowland. “There are always fascinating exhibitors and special guest speakers which leave us feeling inspired and excited to see what we can deliver next for similar clients.

THE SHOW PRESENTS an unmissable opportunity to be inspired and equipped to develop your business.

EXCITING PROJECTS
“This year, we will be talking about our most exciting projects involving zip coasters and high ropes currently underway in the USA, Canada and the Mediterranean, as well as a world first – adventure golf in an underground cavern, recently launched in partnership with ZipWorld.”

CampManager will also be returning to the event to showcase its cloud-based management and booking system. “We recognise the value and quality of Holiday Park Innovation and have made a dedicated effort across several years to attend the show,” said Thomas Drake. “We are itching to get out of the office and in front of potential and existing customers for a good chat.

With over 16 years’ experience in the industry, we are excited to share our top tips with the UK’s growing community of holiday park and campsite owners.” The keynote theatre programme – sponsored by Maxxton and CampManager – includes Luke Hansford from Hoseasons who will discuss the importance of consumer insights in creating valuable holiday experiences for guests and in helping operators maximise revenue.

 

MORE THAN 500 EXHIBITORS will showcase their offerings across the two days of the event.

 

Sustainability will be the main theme for Michael Holding of Visit Inverness Loch Ness as he explains how the area became the first carbon neutral business improvement district (BID) in the UK. Other confirmed speakers include Jonny Baird of Bluefield Houseboats and Richard Carroll of Landal Green Parks. Andrew Jones, winner of Diversification of the Year in the British Farming Awards, will be talking about his journey from farmer to glampsite owner and what he has learnt along the way.

David and Felicity Brown of Hoe Grange Holidays will discuss how winning awards helped raise their business’s profile. Sheena Corry of The Forge will explore the business opportunities of wild swimming and retreats. Look for full details of the speaker programme are available on the show website Holiday Park & Resort Innovation returns to the NEC Birmingham this November 2nd and 3rd. Tickets are free and available now at www.holidayparkshow.co.uk

HOLIDAY PARK & RESORT Innovation promises an inspiring speaker programme.

YOUR A-Z OF MUST-SEE EXHIBITORS

 

It’s Show Time!

6It's Show Time!

The countdown is on to the launch of the new Holiday Park & Resort Innovation show, which descends on Birmingham NEC this month.

Taking place on November 11 and 12 2015, the show is a must for park and land owners looking for new and innovative ways to put their business on the map. Visitors to the inaugural event can get a glimpse of the latest glamping trends and products, as well as a comprehensive lineup of seminars, workshops and suppliers needed to make a holiday park business a success.

“Holiday Park & Resort Innovation is an incredible new exhibition and conference that is entirely dedicated to Britain’s holiday park industry, exclusively attended by park owners and operators,” explains event manager Will Mansfield.

“With the rise of the staycation and the ever-increasing influx of affluent overseas visitors, now is the time for UK Holiday Parks to expand and innovate, opening their doors to new markets and capitalising on the extensive opportunities available.”

7Will continues: “The show is an entirely unique event for entrepreneurs striving for success in one of the most vibrant and competitive sectors in British business today, and we’ve assembled the most exciting new products, services and ideas as well as the best industry leading experts around to put visitors on the right path towards a successful holiday business.”

The Holiday Park & Resort Innovation show also runs alongside Farm & Country House Business Innovation, a leading trade show that provides farmers, landowners and estate and country house owners with the inspiration, advice and resources they need to diversify, innovate and make more money from their land and property. Packed with relative content this additional show provides visitors to Holiday Park & Resort Innovation with further unique opportunities they might have previously not come across.

Be sure to pop by and say hello to the Holiday Park Scene team on stand 1140. Pick up your latest copy of the magazine and find out how we can help you not just meet but exceed your business goals for 2016. Holiday Park & Resort Innovation is free to attend – visitors need to register via the website www.holidayparkshow.co.uk.

Instant Access
8Join Alex Brown, Business Development Manager at Dial An Exchange, as he leads a seminar highlighting the many benefits that offering a holiday exchange system can bring. Advantages include offering the best possible service to existing owners, assisting with new lodge sales and increasing product value. All parks regardless of size, standard of accommodation and on site rules can benefit from an affiliation.
See Alex in Theatre 1 at 11am on Wednesday November 11, to find out how your park can implement a remarkable holiday exchange system.
Dial An Exchange Stand 1342
Tel. 01756 749966
www.dialanexchange.com

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Play Days
9Visitors to the Wicksteed Playgrounds stand 932 will be able to view the extensive range of outdoor play and gym equipment that is ideally suited to the leisure and holiday park sector. Wicksteed uses advanced 3D printing technology to create complete play and fitness areas in perfectly formed 1:10 scale to offer a true visual interpretation of plans and ideas to its customers. The play experiences can be themed with bespoke elements to reflect the individual site and its surroundings.
Wicksteed Playgrounds Stand 932
Tel. 01536 517028
www.wicksteed.co.uk

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Got it Covered
10Somerset based glamping specialist Boldscan has a range of tents from safari style to ultra-modern, plus the unique and flexible Clubhouse. The company has recently added the innovative and stylish Etosha model to its range of quality tents. Boldscan can advise on planning, finance, positioning, as well as assembling and maintaining. Meet us at the Holiday Park & Resort Innovation Show at Stand number 1032.
Boldscan Ltd Stand 1032
Tel. 01823 665 849
www.albioncanvas.co.uk

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Time To Play
11We are committed to making the world a better place by offering innovative aquatic play solutions to the global community. Our full suite of products includes play features designed to splash and spray, activity centres, waterslides, and architecturally-inspired urban features. Whether you’re building an aquatic play pad complete with a water management system or refurbishing an existing facility, our goal is to deliver an end-result that pushes play outside the bounds of everyday fun and into a world of discovery.
Waterplay Solutions Corp. Stand 1356
Tel. 001 (250) 712 3393
www.waterplay.com

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Nature Calls
12Our toilets use no water, require no sewage systems and create no waste. Simple to use, easy to maintain, odourless and chemical free. A completely natural solution, for all camping and glamping sites. Waterless toilets, an old concept brought bang up to date for modern living and water saving. We are introducing the Water from Households Aboveground Living Ecosystem (WHALE). Grey water is piped from the dwelling through a series of gravel and reed planted troughs then recycled for showers and washing machines.
Ecotoilets Stand 474
Tel. 01327844442
www.eco-toilets.co.uk

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One Stop Pool Shop
13Your one-stop-shop for swimming pool and water play advice, World Leisure provides a complete range of design, technical and installation services in the water leisure industry. With expertise in pool and plant design and installation, we undertake both domestic and large commercial projects with energy conservation at the forefront of the design. As well as pool finishes, other core areas of expertise include water treatment plants, wave machines, water features, water slides, moveable floors, wellbeing controlled environments, and all other aspects of swimming pools that most developments require.
World Leisure (UK) Stand 1484
Tel. 01772 284883
www.worldleisureuk.co.uk

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Peace of Mind
14Using our extensive knowledge of the holiday and residential park sector, we are able to offer parks a competitively priced insurance solution tailored to your specific needs. Lorica’s holiday parks policy includes not just the usual array of buildings, contents and liability cover but also specific extensions for caravans, lodges, chalets, holiday homes and park homes whilst on park, in transit, in storage, whilst being sited and unsited and whilst being worked upon, sales stock and rental fleets.
Lorica Insurance Brokers Stand 864
Tel. 0333 4000 707
www.loricainsurance.com

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Room With a View
15We are a successful garden room manufacturer and installer and are taking our expertise into the build and design of glamping pods. All pods are built in our workshops by our skilled carpenters and are delivered to the site as a complete unit. Each unit is built to order and can be installed on-site, ready to use within six weeks of placing your order. Visit the Future Rooms team on stand 1234 to discuss the options and designs available for your park.
Future Rooms Stand 1234
Tel. 01452 501455
www.futurerooms.co.uk

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Pool Expertise
16Having built their first holiday park swimming pool in 1989, Cresta Leisure are recognised as being one of the leading swimming pool designers and contractors in the holiday park sector. Their extensive portfolio of pools, as well as lazy rivers and water leisure, is testament to their understanding of the particular design and financial requirements in this sector. Their mission is to provide attractive swimming and water leisure facilities able to cope with the rigorous demands of holidaymakers at prices that are not prohibitive. All Cresta commercial swimming pools are designed to European standards to maintain top water quality.
Cresta Leisure Stand 1394
Tel. 01305 259 253
www.cresta-leisure.co.uk

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Play With A Twist
17Hippo offers a range of play features that will bring a twist to the pool or poolside of any holiday park. Working closely with children has contributed to the success of Hippo’s product design and developments. Hippo’s play equipment is extremely versatile and can be expanded and updated gradually to spread costs and keep features fresh and appealing to customers that return to holiday parks year upon year. Hippo can work with any budget, pool shape and size to create a customised water play zone.
Hippo Leisure Stand 1460
Tel. 01752 771740
www.hippoleisure.com

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All In One
18Maxxton was the first company in Europe to launch a fully integrated, cloud based, Enterprise Resource Planning (ERP) solution specifically for the holiday park sector. Working hand-in-hand with our customers, the software has been developed alongside Europe’s top holiday parks. We offer a complete management and marketing solution that saves you time, helps you to increase your bookings and allows you to focus on your guests. To find out more about our solutions come and visit us at stand 1244 or get in touch via our details below to discuss your needs directly.
Maxxton Stand 1244
Tel. 0121 222 5125
www.maxxton.com

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Hooked Up
19Visit the Rollins Marine & Caravan Services (RMCS) team on stand 740 at the exhibition. Rollins Caravan Services has over 25 years industry experience and are fully conversant with all the latest electrical and water regulations throughout Europe. Our range of products are competitively priced and manufactured from products that are tried and trusted in the industry. As well as supply, we have a team of dedicated professionals, offering a bespoke design and installation service. RMCS can satisfy all marina and caravan site requirements and can produce over 300 different specifications of service pedestals and hook up units.
Rollins Marine & Caravan Services Stand 740
Tel. 01945 871412
www.rmcs.co.uk

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Joy Riders
20For over 45 years, World of Rides has been the leading UK manufacturer of children’s leisure rides in the UK. Our vast knowledge and experience ensures that every ride we manufacture is rigorously tested both in the factory and on-site before being released for sale. We maintain a dedicated customer support office, which ensures that all our customers receive the very best advice on the profitable and safe operation of their rides. How long do they last? Almost all of the rides we have ever made are still in daily use!
World of Rides Stand 952
Tel. 0191 49 20 999
www.worldofrides.com

 

Net Gains

Net Gains

Almost 80 per cent of Brits now use the internet to research their holidays.

Almost 80 per cent of Brits now use the internet to research their holidays.

Revolutionising the way that we live, work, shop, and communicate, startling figures from the National Office of Statistics revealed that 38 million adults in the UK accessed the internet every day in 2014. What’s more, 74 per cent of people bought goods or services online, up from 53 per cent in 2008.

The tourism industry is continuing to evolve around technology, with increasing access to information and services available at the customers’ finger tips. Guests now expect to see clear and representative images of accommodation and resort facilities online before they book. They want to read reviews, share other people’s experiences of the resort so they can decide whether or not it meets with their needs. And they expect to be able to do all this online, using whatever device they choose, whether it’s a smartphone, tablet PC, handheld computer or laptop.

“Users are booking when it’s convenient for them,” says Dawn Bee of website and business system provider Netguides. “Younger users don’t want to talk to anyone to book, it’s just not familiar behaviour for them anymore so they feel uncomfortable doing it. This means you are missing out on a lot of customers if you don’t take online bookings.”

Niall Norris of management and booking software CampManager concurs: “The number of holiday parks and campsites taking bookings online has increased dramatically in recent years,”

“We can see similar trends from all our clients across the UK, Ireland and France, that the proportion of bookings being made online is now averaging between 50 to 75 per cent of all bookings.”

The number of holiday parks and campsites taking bookings online has increased dramatically in recent years. Pic: CampManager.

The number of holiday parks and campsites taking bookings online has increased dramatically in recent years. Pic: CampManager.

Keeping up-to-date with the latest technology by moving to a computerised booking and management system may seem daunting, but Niall stresses the importance of moving with the times: “The right booking and management system will actually save you money, generate more business and free up so much of your time.

“We recommend that all parks to update their online booking pages and websites to be Mobile and Tablet compatible. We see clear trends that over 50 per cent of online bookings are now being made on Tablet and Smartphone devices.” He adds: “To ensure that you are catering for these customers and not losing out on bookings, it is important to address this immediately.”

CampManager offers a complete end to end process for managing a caravan park or campsite. Covering all aspects of site management, booking management and online booking, the system is user-friendly and can be tailored to suit the individual needs of each park.

“It is important to remember that not all visitors to your website have stayed at your park before. Therefore it is hugely important that your website is maintained as much as the park,” advises Niall. “An old and tired looking website, with poor quality photos will not attract new customers. Also a poor booking system that takes a long time just to check availability and does not provide alternative dates will frustrate your customers and potentially drive them elsewhere.”

The biggest change to online bookings that Dawn Bee of Netguides has seen in recent years is the move to mobile responsive online booking. Dawn explains: “There has been a surge in the popularity of mobile responsive bookings following Google’s emphasis in their search algorithm for mobile search and the growing use of mobile devices to book online.”

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