FIVE OUT OF FIVE FOR WATERSIDE

FIVE OUT OF FIVE FOR WATERSIDE

WATERSIDE HOLIDAY GROUP scored top marks in a Which? holiday stay survey

 

Waterside Holiday Group has come up trumps in a survey of the UK’s best value holiday parks by consumer champion Which? The company, which operates holiday parks in Dorset and Cornwall, scored 87 per cent in a survey of more than 2,200 stays.

Waterside Holiday Group scored five out of five stars in every category, including quality of accommodation, facilities, and value for money. Visitors highlighted their appreciation for the company’s choices of luxury caravans, as well as accommodation features including widescreen televisions and private hot tubs.

Dave Bennett, CEO of Waterside Holiday Group commented: “We are thrilled to have received such an incredible score as part of a renowned nationwide survey, which reflects genuine visitor reviews. “We have invested heavily in all our holiday parks to ensure we offer a five-star holiday experience to our guests, with exceptional quality accommodation, facilities, and customer service.

I would like to thank everyone at Waterside Holiday Group for their hard work in helping us continually achieve excellence across our parks.” Waterside Holiday Group has made multiple enhancements to its parks over the past two years, including introducing a range of luxury holiday homes with hot tubs and updated dining areas across sites.

The company has also continued committing to sustainability improvements across its parks, including the creation of natural habitat areas using native plants and species, introduction of beehives and installation of solar panels.

MAKING IT MAGNIFICENT!

MAKING IT MAGNIFICENT!

Windmill Retreat and Spa offer's the 'wow' factor to woo guests...

WINDMILL RETREAT & SPA’S new luxury lodge development

 

Outdoor baths, balconies and fire pits are just some of the features designed to attract luxury-loving guests to Glastonbury lodge resort Windmill Retreat and Spa this summer. All are included in four new state-of- the-art lodges owner Nick Ridgment is adding at his rural Somerset escape and selling exclusively through staycation specialist Hoseasons.

“We’ve always tried to push the boundaries when it comes to what we offer our guests,” Nick says, adding: “There are lodge parks everywhere these days, so it’s vitally important to stay one step ahead and give customers everything they need for an unforgettable holiday experience when they weigh up their options for a UK break.” Panoramic views of the Somerset Levels, roomy open-plan living, and hot tubs also come as standard with these large three-bedroom properties – the addition of which brings to nine the number of beautifully-designed bespoke lodges to choose from at the park, which Nick opened as a newcomer to the industry in 2015 and chose to partner with Hoseasons to bring to market.

 

CONTEMPORARY LIVING styles are offered in both apartment and cottage accommodation.

 

Since then, the park’s high-end reputation has been cemented with the addition of its state-of-the-art Elements Boutique Spa, as well as an accompanying product range available in Holland and Barrett. The on-site Levels Country Kitchen also adds to the cool vibe with delicious breakfast and lunch options made with fresh ingredients sourced from local suppliers. Nick credits his long-established partnership with Hoseasons as being crucial to the success of the site over the last six years. “It’s one thing attracting customers and another staying ahead of the competition to keep them coming back for more,” says Nick.

“We always had the vision to develop our offering but working with the team at Hoseasons has really helped us realise the potential of the business. “They gave us the confidence to believe in our product in the early days and have offered invaluable insight and guidance over the last few years to ensure we get the best return on our investment in this new development.” Much of that guidance has come from Luke Hansford, Vice President Business Development, at Hoseasons who says Windmill Retreat and Spa is the perfect example of a location that knows it has to develop its offer to stay relevant in the modern UK holiday market.

THE ELEMENTS BOUTIQUE SPA is a huge draw for the Windmill Retreat & Spa

 

ASPIRATIONAL QUALITY
“The innovation and diversification we’ve seen in our industry over the last 18 months has been remarkable, with those used to holidaying abroad pre-pandemic now looking for the same level of aspirational quality in their UK staycation. “The data clearly shows people want more from their UK break and that’s exactly what we’re able to give them through Windmill Retreat and Spa and other high-end locations in our portfolio.”

The exceptional standard of lodge and cottage-style accommodation and facilities at Windmill Retreat and Spa recently led to it being one of only five wow-factor locations included in Hoseasons’ new Magnificent Collection - something the staycation specialist has launched to recognise new standards of quality and innovation across the self-catering holiday industry. Inclusion in the new collection means Windmill Retreat is being marketed to millions of Hoseasons customers looking for top quality accommodation design, premium on-park facilities, exceptional customer service and a genuine commitment to sustainability – something Nick hopes will help to mark it out as one of the country’s premier locations for an aspirational getaway.

NICK RIDGMENT AND ILZE PARANUKA are the owners of Windmill Retreat & Spa.

 

“We’re delighted to have been recognised as magnificent enough for Hoseasons’ new collection and are really looking forward to sharing our fantastic location with even more guests over the weeks, months and years to come.” Magnificent has been launched at a time when demand for luxury UK getaways is at an all-time high, and the number of high-end accommodations joining the Hoseasons portfolio continues to grow. Bookings for luxury properties this year are up 27% compared to the same point in 2019, while the size and scale of parent group Awaze’s luxury portfolio through brands including Hoseasons and sister company cottages.com has grown 45% over the last three years.

For more information about Hoseasons’ Magnificent Collection go to www.hoseasons.co.uk/magnificent

 

KEY SIGNING FOR PARKS PROVIDER

KEY SIGNING FOR PARKS PROVIDER

 

WIGAN-BASED Pemberton Park & Leisure Homes have become the first manufacturer to implement the new ‘EliteCRM Manufacturers’ product

Elite Dynamics, a leading provider of IT solutions to the Holiday Home and Residential Parks’ industry, has expanded its reach to sign up its first holiday home manufacturer – Pemberton Park & Leisure Homes.
It’s a move that now sees Elite Dynamics’ solutions transcend across the holiday home and parks’ industry, from manufacturer to supplier to park operator.
Wigan-based Pemberton Park & Leisure Homes have become the first manufacturer to implement the new ‘EliteCRM Manufacturers’ product. Built on Microsoft Dynamics 365 Customer Engagement, they will also be able to utilise other practical additional Microsoft tools to work with the solution.
‘EliteCRM Manufacturers’ is an all- in-one operational platform for Sales, Marketing, Customer Service, and Field Service, and has the ability to seamlessly integrate with any existing warehousing software.
Using cloud based, mobile enabled software powered by the latest Microsoft Dynamics technology, Pemberton staff across all areas of the business will have real time access to customer aftersales analysis, real time reporting information, and real time engineer job allocation while they’re out in the field. In addition, ‘EliteCRM Manufacturers’ will give Pemberton’s holiday park customers access to their own personalised portal to manage aftersales.
‘EliteCRM Manufacturers’ has been designed specifically to improve the way manufacturers and suppliers work, improving communication and relationships with customers - from initial design stage to shop floor production and after-sales service.

 

JAMAINE CAMPBELL is managing director of Elite Dynamics.

JIGSAW PUZZLE
Jamaine Campbell, Managing Director at Elite Dynamics, said: “To be working with a holiday home manufacturer like Pemberton is the next piece of the jigsaw for us, so we’re excited to see how our solutions can help all areas of the industry come together to deliver an all-round first-class service.
“The demand on manufacturers has never been as high, so it’s crucial for the technology to be on-point to ease any pressure, particularly across busy customer service and aftersales teams.
For more information on Elite Dynamics or to arrange a demo of EliteCRM Manufacturers,
visit https://www.elitedynamics.co.uk