Helen Scott

BARKING BRITAIN

Posted on August 2, 2022

BARKING BRITAIN

A ruff guide to welcoming those furry friends...

COFTON WAS SHORTLISTED in the iTravel Staycation Awards 2020/21 for Dog- friendly Accommodation of the year.

 

This autumn, Lola, my much-loved three-year-old spaniel, and I, will be undertaking an extended East then West coast tour of England and Scotland, plotting a map of dog- friendly stays to break the journey there and back. We will have plenty of canine company. Thousands of holiday makers will enjoy UK holidays with their furry friends this year. If we have booked carefully, we know we can expect a warm welcome of a comfy bed, fresh towels, and delicious homemade biscuits – and that is just for the dog!

Mapping out our journey, preparation has included basic checks such as rules and regulations per stop, access to dog-friendly areas including restaurants as well as a quick survey of outstanding nearby walks including beaches and coastal walks. Our on-line research offers up plenty of choice. There were more than 3,000 locations willing to accommodate one or two dogs with their human guests. Perhaps not surprisingly, only 172 would take a booking for three dogs and a mere eight locations willing to welcome four of more dogs.

 

WHY NOT ESTABLISH a link with your local vets to provide guests with holiday advice and information.

 

BIG BUSINESS
A nation of dog lovers, dog accommodation is big business not overlooked by the industry’s biggest players. For instance, Haven offers mile upon mile of countryside and coastline for visitors to explore just a stone’s throw from their 33 dog-friendly parks. They can offer a list of dog-friendly beaches that will welcome dogs all year round while making its Saver, Bronze and Silver caravans are all accessible for humans and their four-legged friends. When it comes to the best locations for a dog-friendly caravan holiday, the Haven park that stands out is Lincolnshire’s Golden Sands. At Golden Sands, the pooch facilities are second to none.

Equipped with a Bark Yard obstacle course, your Fido doesn’t even need to leave the park to be entertained. Golden Sands is also surrounded by pooch-perfect places to visit, from the Lincolnshire Wolds with its Rolling hills, hidden valleys and gentle streams to Mablethorpe Beach, a nearby paradise with a Blue Flag Award to its name. Multi award-winning holiday park Cofton Holidays has invested £300,000 in four new dog-friendly lodges to cope with record demand for staycations from dog owners. Shortlisted in the iTravel Staycation Awards 2020/21 for Dog-friendly Accommodation of the year, the family-run holiday park, situated close to Dawlish Warren’s Blue Flag Beach, has added to its existing luxury hot-tub lodge collection with four dog-friendly Kingfisher lodges close to the coarse fishing lakes.

 

COFTON HOLIDAYS has invested £300,000 in four new dog-friendly lodges.

 

ONLINE SEARCHES
The launch follows research conducted by Cofton which showed that online searches for UK dog-friendly holiday destinations increased by 665% year on year between May 2020 compared with May 2021. Helen Scott, Director of Cofton Holidays, is looking forward to welcoming owners and their dogs to the new lodges, Cofton’s latest investment: “Lockdown has seen a huge rise in dog ownership, and that’s driving unprecedented demand for dog- friendly holidays. “As dog owners ourselves, we know just how important it is to be able to take your dog on holiday with you. That’s why we have gone the extra mile to ensure that Cofton is leading the way in dog-friendly breaks.

The introduction of our new lodges is our latest response and builds on our collection of pet- friendly cottages and holiday homes.” Offering all the creature comforts, the Kingfisher dog-friendly hot tub lodge collection offers two-bedroom lodges from £428 for a four-night mid-week break, £474 for a three-night weekend break, and £651 for a week break. The decking areas are safely enclosed with one gate at the entrance to the lodge and another separating the hot tub area from the outdoor al fresco dining area.

 

DOG-FRIENDLY VACATIONS are big business and not overlooked by the industry’s biggest players. Pic.Whitehill

 

Dogs are welcomed with a pet mat, blanket, stainless steel water bowl and food bowl, whilst their owners can look forward to the complimentary hamper filled with local handmade treats. Guests also have access to a dedicated dog exercise field, miles of cycle paths and nature trails that take you through woodland to Dawlish Warren’s dog-friendly beach. Cofton benefits from the added advantage of the Dawlish Countryside Park right on its doorstep where dogs can run free around its circular walks.

With a minimum of research, you can reassure human guests of a warm welcome for them and their pets, by supplying some pre-arrival tips on making their stay as smooth as possible. Don’t bog visitors down with red tape rules but keep essential messages positive. Offer a check list of essentials such as basic equipment and why not establish a link with your local vets to provide guests with emergency contact advice Encourage guests to walk dogs on a lead, on site, and if walking in dim light, to wear an LED collar. Remind them to pick up poo with bags and use the special bins provided. Perhaps you have provided a few in their welcome packs to help out?

 

DOGS AND THEIR OWNERS are big business which is why thousands of holiday destinations are offering pooch-friendly stays.

 

POOCH PATROLS
The UK is home to plenty of tail- wagging destinations. So you need to make sure you stand out from the crowd. A pre-season safety check can ensure you are confident of a safe visit and plenty of return visits. Hidden hazards could include certain mushrooms, compost and over- zealous use of weed killers and other environmental control such as rat poison. Pet owners love spending on their pampered pooches. So, don’t forget to add a few dog toys, including balls, to the site shop.

Add a couple of lines of dog food and treats, even a few collars and leads -- not to mention poo bags. For many, having a holiday with their dog is non-negotiable. Not only is Tewkesbury Park a beautiful family owned resort, boasting an exquisite 28 hole golf course and destination spa, offering stylish, comfortable luxury in the rolling hills of the Cotswolds, it’s also a pet-friendly retreat offering the paw-fect place for a summer staycation for you and your canine companion to enjoy.

 

HUMANS AND THEIR CANINE companions can be sure of a warm welcome on Tewkesbury Park’s Bow Wow Breakaway package.

 

And on top of its already very popular ‘Scrumbles Dog Retreat’ package, Tewkesbury Park is launching a ‘Bow Wow Breakaway’ package, which is suitable for all guests and their pooches. All of Tewkesbury Park’s dog-friendly rooms come complete with a private patio. Double doors open directly onto a grassy patch, which is self-contained so they can snuffle around. Dogs are also welcome in the piano lounge, which means they are able to accompany you while you enjoy a drink or bite to eat.

One small matter of paperwork though; dogs are asked to remain on leads when outside of bedrooms, if only to avoid them chasing after those pesky rogue golf balls. With the Bow Wow Breakaway package, guests can enjoy a luxuriating two-night stay with dinner and a bottle of wine on one night, along with a Cotswolds dog walking booklet from £339 per night, based on two sharing. The tour begins…woof!

 

HOORAY! IT’S RAINING!

Posted on April 27, 2022

HOORAY! IT’S RAINING!

Emily Martin presents top tips for weather-proof play…

INDOOR PLAYGROUNDS are a guaranteed crowd pleaser. Pic. Hendra

In 2021, temperatures hit an unseasonable 24 degrees Celsius in March, followed by the wettest every May on record. In 2020 (or as we call it, ‘the year we do not mention’) we had the wettest February ever recorded followed by a gloriously sunny spring. There’s nothing more unpredictable than a British summer and with extreme weather becoming increasingly the norm, savvy holiday parks are advised to be ready for anything.

Unpredictable weather can sometimes a deterrent for holidaymakers who don’t want to waste their precious annual leave (or money) on a holiday that might be a wash-out. But for cunning holiday park owners, when it comes to indoor play there are ways you can reassure prospective bookers and stand out from the crowd. “British weather can be unpredictable, so it’s really important to provide plenty of indoor entertainment, as well as opportunities to eat and dine in the same area,” advises Helen Scott a Director at Cofton Holidays where indoor play is held in high regard.

ALL-YEAR ROUND

“We’re proud to be an all year round, all-weather holiday destination in South Devon. Come rain or shine, there’s always something to keep families entertained and we’ve worked hard to provide a rich and varied range of indoor entertainment experiences, mixing activities and play so there’s always something for the whole family to enjoy.”

Cofton have indoor play covered or the children and the adults too as Helen explains: “Our indoor play offering includes a heated indoor swimming pool with hydrotherapy loungers, bubbling water jets and splash pad area, sauna, steam room and gym. “Also fitness and cycling studios, a bowling alley an amusement arcade and soft play area. Having all our indoor play facilities in one central complex works really well for our guests,” says Helen.

“When it’s raining, you don’t want to be running from one end of the site to the other, ducking from the wet weather.” Helen continues: “Our indoor pool is perfectly located next to our café so guests can enjoy a morning swim and recharge afterwards with a fresh coffee and fluffy slice of cake. Many of our guests regularly spend half of their day in our indoor complex.” The Cofton Holidays indoor play facilities have been carefully chosen so that they meet the needs of all age groups.

Helen says: “The soft play area is aimed at children under the age of eight, and has been carefully located with plenty of seating nearby, so that adults can keep an eye on their young ones, while they enjoy light refreshments.” Helen flags up: “Something that we have adopted recently is a pre booking system for our indoor pool. This is something we introduced during the Covid-19 pandemic to ensure we complied with social distancing rules, but it has worked really well for us.

“Our indoor pool is incredibly popular and can get busy, particularly during the school holidays, so we have decided to keep this booking system in place for the foreseeable future. It allows us to control how busy the pool gets without disappointing customers so it is definitely something I would recommend other park owners think about.” Tony Clish, is the Director at Park Holidays UK. We asked him about indoor play facilities and how important the planning and preparation of those areas are to a Park Holidays site. Tony says: “As a family-focussed holiday parks group, we recognise the importance of providing play facilities for all ages – and in all weathers.

“That’s why many of our 40-plus parks make provision for indoor play areas suitable for toddler-age upwards, with the obvious provision that parental supervision is required at all times in the case of smaller children. Tony continues: “Soft play areas are especially popular as they provide a safe environment in which youngsters can let off steam for an hour or two – and, of course, give mum and dad a breather. “Seating and café areas are often located nearby which give parents an opportunity to view their children at play, and park staff keep a regular eye open to check on aspects such as cleanliness and the number of youngsters using the amenity.

“Children are also well provided for in other indoor areas such as swimming pools where smaller slides and other water features mean that all ages can make use of the facility. Customer comments from younger families often pay tribute to our indoor play zones, and they represent a significant part of the investment we make in activities at our parks.” Whether you’re singing in the rain or walking on sunshine, having plenty to do inside and undercover is a must if you want to ensure happy guests and consistent income all your round.

ADVICE ON TAP

For those who incorporate a gaming, play or adventure zone within your visitor attraction within your resort, the InterFun Expo is a great opportunity to find out about the latest product innovations and learn about current trends and new tech to help you drive more visitors to your attraction. The InterFun Expo will take place on 26-27 April, 2022, at New Dock Hall in the Royal Armouries complex in Leeds. The opening hours are 10am-5pm on 26 April and 10am – 4pm on 27 April. A huge range of products will be represented:

• Aerial adventure
• Soft play
• Arcade games
• Edutainment
• Mini sports
• Inflatables
• Family and kiddie rides
• Playground equipment
• Laser tag & paintball
• Table games

The exhibition is supported by an eye-catching seminar timetable that are all free to attend and do not have to be pre-booked; you simply drop in and out of those of interest to you and your organisation. Michael Harrison kicks off the schedule with a look at Trends In the UK Leisure Sector with other subjects including Attracting Visitors Through Mixed Marketing Techniques, The Soft Play Sector Post Covid and Immersive Tech – turning Visitors Into Players. Simply register to attend and you will gain access to the exhibition and seminars via www.interfunexpo.com

CARBON BUSTERS

Posted on February 16, 2022

CARBON BUSTERS

Leading holiday parks share their green credentials…

 

THE QUIET SITE is located near the shores of Ullswater in picture-perfect Lake District countryside

 

When it comes to combating climate change, the holiday park industry stands loud and proud above most other sectors when it comes to carbon neutral investment.
Before you undertake your carbon footprint assessment, there are some outstanding examples from our peers who are putting their green credentials into action.
You will be well advised to follow their example and add your eco-friendly performance to this year’s marketing themes as customers love nothing more than investing in a planted-friendly holiday.
For instance, The Quiet Site, a family’s holiday park on Ullswater, in the Lake District, has been celebrated at the recent COP26 climate change conference for its fight against global warming.
The park, in Pooley Bridge, was highly commended for its carbon neutral initiatives, and hailed as a Hero of Net Zero at the UN conference’s awards ceremony. The award is part of the Together For Our Planet campaign which recognises original and creative actions taken by small businesses to cut their own greenhouse gas emissions.
Park owner Daniel Holder and his family travelled to the COP26 awards ceremony to receive the judges’ commendation from Andrew Griffith MP.

 

 

CLIMATE HUB
More than 160 businesses entered the competition, making a commitment at the UK Business Climate Hub to achieve net zero by 2050, in line with the Government’s own climate commitment.
The Quiet Site was highly commended in the small business category for demonstrating a range of measures taken on their journey to net zero. These included prioritising nature by planting wildflower meadows and native trees, building accommodation that generates more energy than it uses, and opening a zero-waste shop.
“All businesses need to become Heroes of Net Zero if the world is going to have an impact on climate change,” said Daniel.
“Our journey has been fascinating, bringing technologies and techniques together in a unique energy mix to enable us to be carbon neutral.
“We started introducing sustainable practices twenty years ago, not because we wanted to save the world but because the initiatives we introduced were based on elegant engineering and made good business sense.
“Our focus is now to enable our customers to visit us without using private cars. Great holidays don’t have to cost the earth,” added Daniel.
The Quiet Site won over the competition judges by not only reducing its own energy consumption and environmental impact, but also encouraging customers to be more environmentally friendly.

 

DEVON-BASED COFTON HOLIDAYS has been recognised for its rewilding efforts.

 

QUEEN’S AWARD
The business provides quality holidays in the heart of the Lake District, offering pitches for tents, camping, motorhomes and a variety of glamping options. Earlier this year, the park became Britain’s first holiday park to win a Queen’s Award for sustainability which was presented by Her Majesty’s Lord- Lieutenant of Cumbria, Claire Hensmen.
Not to be outshone, multi award- winning South West holiday park Cofton Holidays has scooped the Environment and Sustainability award at the Western Morning News Business Awards 2021, recognising its sustained conservation efforts during the pandemic.
Set within 80 acres of glorious Devon countryside, Cofton Holidays has been a family-run holiday park for over 40 years. Guests return year after year to enjoy its beautiful and convenient location, extensive facilities and wide choice of accommodation types for all the family.
Visitors to Cofton can choose from a range of holiday homes, cottages and lodges in the heart of the main park, or cottages and apartments on the estuary-view Eastdon Estate. Cofton also offers a choice of pitches for touring caravan holidays including hard- standing and RV pitches.
Cofton Holidays offers a variety of accommodation to suit all guests including luxury lodges, dog-friendly cottages, Georgian-style apartments, modern holiday homes and camping and caravanning pitches. Facilities include an indoor pool heated by a biomass hub with a splash pad area and hydrotherapy loungers, a gym, restaurant, pub, steam room, sauna, fitness studio, soft play area, playground, sports wall, outdoor pools and much more.
Guests also have access to five coarse fishing lakes, miles of cycle paths and nature trails that take visitors through woodland to the golden sands of Dawlish Warren beach and nature reserve.
Sustainability and green initiatives have always been at the top of the agenda for Cofton Holidays, but its rewilding project really took of during the pandemic. With 20 years’ worth of David Bellamy Conservation Awards under their belts, the team saw lockdown as the perfect opportunity to give the park back to Mother Nature.

 

WINNING THE ENVIRONMENT and Sustainability Business Award has been a fabulous achievement for the Cofton team.

 

REWILDING PROJECT
Enhancing the park’s carefully considered planting, extensive woodland, wildlife-friendly hedges, wildflower zones and on-site bug and bee hotel, Cofton has planted additional hedges, shrubs and trees to strengthen wildlife corridors across the site, bringing nature to the doorstep of its visitors. Wild deer, buzzards, butterflies, hedgehogs and a range of fascinating migrating birds can all be spotted thanks to the biodiversity on site. As well as planting perennial flora to attract more insects and pollinators, new hedges provide enhanced nesting environments and food for a variety of birds and bats.
A further scheme that gave Cofton the edge over its competitors is its £60,000 investment in 16 electric car charging points. No other business in the South West has more electric vehicle charging points in one location.
Added to that, Cofton has invested in 144kw of solar power units for the park’s 12 luxury lodges, an electric vehicle for housekeeping, an outdoor lighting review, and the planting of 36 mature trees, making it one of the region’s leading sustainable holiday parks.
Helen Scott, Director at Cofton Holidays, is thrilled with Cofton’s success: “Winning the Environment and Sustainability Award at this year’s Western Morning News Business Awards is a fabulous achievement for us.
“It’s testament to the hard work the team have put into our sustainable initiatives this year, and strengthens our reputation as a holiday park that puts the environment at the forefront of all that we do.”

 

DEVON-BASED Cofton Holidays has been recognised for its rewilding efforts.

 

MOTHER NATURE
Helen continued: “Throughout lockdown, we concentrated all our efforts on making improvements to the park. It was the perfect opportunity to enhance the natural landscape whilst our guests were away, ready for them to marvel at Mother Nature’s handy work once they returned.
“Our sustainability efforts have been recognised by a number of award bodies now including iTravel, VisitEngland and VisitDevon, but this is by no means the end to our investment in green initiatives.
“We will continue to nurture our local environment, fulfilling our sustainability commitment with plans to review our outdoor lighting to reduce light pollution overspill, investing in more charging units for guests staying at the cottages and participating in the tree planting scheme which will celebrate the Queen’s Platinum Jubilee in 2022.
“As the recent climate change summit, COP26, has highlighted, it’s more important now than ever before that businesses take responsibility for operating in a sustainable way that will protect the environment for future generations. We take this seriously at Cofton and will continue to do all that we can to protect our beautiful corner of South Devon.”

 

 

CARBON BUSTING
Skelwith Fold, an Ambleside holiday park, has cut the green ribbon on a new office complex which can generate all of its own energy – and still have some to spare.
The 3,000 square foot building adjoins the park’s existing offices and has been designed for total self- sufficiency, powering everything from air-conditioning to espresso machines.
Its secret is a bank of high-efficiency solar panels on the roof which will deliver up to 14 kWh per day, even under the gloomiest winter skies.
Skelwith Fold’s Henry Wild says the two-storey complex has taken the park a huge step closer to its goal of achieving net-zero carbon emissions by 2024:”We wanted to see if we could make the building entirely carbon neutral, and found this was possible by using the latest solar technology to generate electricity.

 

SUSTAINABILITY AND GREEN initiatives have always been at the top of the agenda for Cofton Holidays.

 

“Even in use seven days a week, the building will still produce surplus power to harness elsewhere on the park and further reduce our reliance on fossil fuels. With the help of other solar panels elsewhere on the park, we are nearing our goal of all our buildings being self-sufficient in energy.
“I also hope that within two years we will create a state of carbon neutrality, and guests will be able to enjoy totally green holidays, even after their journey by car to the park is taken into account.”
The new building’s sustainable credentials are further enhanced by the use in its construction of recycled timber from larch trees grown in the park’s 130-acre grounds.
Skelwith Fold was forced to fell more than 200 larches last year after the Forestry Commission found them to be suffering from a fungal plant disease called Phytophthoras. Many of the areas left by the trees are now subject to an ambitious rewilding scheme.

COMPANY CONTACTS

Cofton Holidays
www.coftonholidays.co.uk

Skelwith Fold
www.skelwith.com

The Quiet Site
www.thequietsite.co.uk

BALANCING ACTS – OUTDOOR ACTIVITES

Posted on August 5, 2021

BALANCING ACTS - OUTDOOR ACTIVITES

FROM SEGWAYS to paddle boarding, there are a host of holiday based activities to offer guest appea

Emily Martin on serving up the best outdoor entertainment recipe…

Offering a holiday that suits the whole family can be a tricky game of swings and roundabouts. Excuse the pun. Making a holiday stay fun for the adults, the younger children and the teenagers too, is a delicate balance. Never have we been more grateful for the use of our outdoor space than coping with the challenges of the pandemic. Outdoor play, outdoor activities, outdoor entertainment – have all become part of the Al Fresco holiday menu.
Don’t take our word for it. We’ve spoken to some outstanding UK holiday parks that strive to make sure there’s really something for everyone, Covid- distanced, when guests book in. And they are constantly coming up are some great ideas on how to get that balance just right. Richard Silver is the owner of Ilfracombe Holiday Park on the beautiful western shores of England. “We get all ages visiting us and we’ve spotted a really big current trend where grandparents will pay to take whole family away. “In terms of entertainment that means putting on what is appropriate for the right age group at the right time. “There are a few options for family entertainment – something a spread of ages will enjoy are things like: a magician or mind reader, maybe a family quiz. “We have a movie area, a games hall with table tennis, snooker and badminton. Plus, we have lots of games and activities for younger people, sports competitions, quizzes and even a teens got talent night.

ADDED VALUE
Ilfracombe strategically aims to add value to entertainment areas by putting restaurants or cafes nearby so the adults have something to do, while younger children play. Richard explains: “We have a restaurant and bar near where entertainment is. And we also have a soft play area for younger children, but in the same area we’ve put a sports hall for older children and teenagers which has all kinds of things going on.” Richard thinks there are important things to remember when trying to entertain the whole family. “You certainly need the right type of accommodation and location but crucially you need staff with lots of energy and ideas. “Every day has to be different and you’ll know if the children are having fun, because then so are the adults.” Torie Wilkinson is Chief Marketing Officer at Lovat Parks.With parks across the UK in Cornwall, Kent, the New Forest, its Green Hill Farm Holiday Village in the New Forest does things particularly well when it comes to entertaining a range of age groups within a family group. Green Hill offer activities such as archery, target shooting, laser clay, Segways, bungee trampolines and mini golf. There’s also den building, fire building, woodland art, bug hunting, bird boxes, orienteering and nature trails. And that’s just some of what’s on offer for families who like to stay busy. Torie says: “We offer a range of activities aimed at guests aged four right through to adult and this summer we’re introducing new activities for the under-fives too.

GREEN ACTIVITIES like Forest  Schools have never been more popular. Pic. Haven

DEN BUILDING
“We try and balance the mix we offer with lots of the Ranger activities being suitable for ages 4-10. And the activities like using the Segways or practising archery are more appealing to age eight through to the grown-ups. “However, what’s great about many of our activities is that the whole family can take part and build memories together. Green Hill is set in the New Forest and so many of our activities use this as inspiration. For example, our den building is done using fallen wood. “We offer bike hire on site with traditional and e-bike options allowing guests to explore the local area including routes that take in local business, pubs and restaurants.We get fabulous feedback particularly for our Ranger scheme, with many families returning to the park and booking their favourite activities in advance.” “Children get the chance to try new things and learn skills with our Ranger team building their confidence and creating unforgettable memories.We aim to relate as much as we can to our natural setting and offer guests something they might never have done before or could not at home.

COMMUNITY MATTERS
And it is not just for holiday makers. The local community plays a part in Greenhill’s offering too. Torie explains: “We have a partnership with a local primary school where we offer days on the park taking part in the Ranger programme across the year. “The activities are open to those of all abilities and the team also offer private sessions which can be tailored to a child’s particular needs. “ When it comes to planning things to amuse young people, what’s Torie’s advises: “Be inspired by your local area and natural surroundings, include a mix of fun and learning and try and create something shared for all age groups.” Covid safety is a massive consideration when hosting families and Torie adds: “We currently have a maximum of six participants per session, we observe social distancing at 2m where possible and our staff always wear masks.We also have hand-sanitising at all activity stations and all equipment is cleaned after each use. “Furthermore, just for general safety we carry out frequent risk assessments and have fire extinguishers and practices. The team hold monthly refresher courses as a group so they can learn from one another and at Lovat Parks we support the team by sending them on specialist training, for example if wider guidance for an activity changes and we need to incorporate that into our ways of working.” Cofton Holidays is another destination which has put some strategic thought into getting the balance right for families. Director Helen Scott says: “Cofton is an excellent toddler-friendly destination. Our facilities include a splash pad area - part of the heated indoor pool, a soft play area, outdoor play spaces include a play area with new equipment aimed at toddlers, and a Kid’s Club where little ones can meet Cofton’s mascot, Digby the Dinosaur, and participate in a range of activities. “In addition to all of this, we’ve created a host of kids’ clubs that run outdoors such as survival skills and nature trail experiences.”

ZIP LINES
Cofton’s £50,000 Woodland Adventure Area features a 25m zip line, a climbing cage, rope ladders, a balance beam, balance lines and scramble nets. Young guests can enjoy fishing experiences on the five coarse fishing lakes and we offer pond dipping experiences too, which are always hugely popular. There are miles of cycle paths and nature trails that take visitors through woodland to the golden sands of Dawlish Warren beach and nature reserve. There’s a gym, fitness studio and added entertainment opportunities, such as the bowling alley Helen continues: ‘We’re always looking for fun ways of engaging with our young visitors. In July 2020, guests were given complimentary duck-whistles to alert other guests to their presence whilst out and about on site maintaining social distancing. Children visiting really loved it and TV and national papers even picked-up on the story.’ With potentially only a week (or maybe two) breaks in the year, holiday parks don’t have long to impress their guests. To ensure everyone has a good time and, crucially, to secure a rebooking or a recommendation, parks need to think about layout, adding value, and providing activities that families can enjoy together in a safe and stress-free environment, in order to foster and help create those precious memories. You need the right staff team and to create those precious opportunities for families to make special memories together. If you can crack that, then you’re on to a winner.

(*All COVID guidance being observed by the parks featured was correct at the time of writing).

KOMPAN offer a huge scope of play offerings across multiple age range

COFTON SCOOPS STAYCATION TITLE

Posted on August 5, 2021

COFTON SCOOPS STAYCATION TITLE

PRAISE FOR COFTON Holidays and its directors (from left) Mellony Kirby, Helen Scott, and Chris Jeffery.

Experiencing the busiest summer in its history, with occupancy rates running at 98%, up 8% on 2019, Devon’s multi award-winning Cofton Holidays has been named the UK’s Best Caravan/Campsite at the prestigious iTravel Staycation Awards 2020/21. Having been shortlisted in more categories than any other tourism business in the UK, the team at Cofton attended the virtual Staycation Awards, held to celebrate the cream of the crop within the tourism sector. After receiving more than 1,000 nominations and entries across 14 fiercely competitive categories., the virtual ceremony, hosted by Countryfile’s Sean Fletcher, whittled the list down to the final champions, with winners coming from as far North as Loch Lomond in Scotland, right down to Penryn in Cornwall. Facilities include a heated indoor pool with a splash pad area and hydrotherapy loungers, a gym, restaurant, pub, steam room, sauna, fitness studio, soft play area, playground, sports wall, outdoor pools and much more. Guests also have access to five coarse fishing lakes, miles of cycle paths and nature trails that take visitors through woodland to the golden sands of Dawlish Warren beach and nature reserve.

 

ROLLER COASTER YEAR

Posted on December 16, 2020

ROLLER COASTER YEAR

The ups and downs of 2020,as the Holiday Park Scene team reports...

It was emotional to witness the end-of-week show at a leading UK holiday resort just before the start of England’s second Lockdown. Not knowing if they were going to get the opportunity to perform in December, the outstanding entertainment team burst into festive song for their encore, just in case they never get the opportunity to stage their Christmas show. The disappointment and uncertainty was tangible. A roller coaster year of famine, feast then famine again, Covid-19 has taken its toll on morale across the UK holiday sector through 2020. A short reprieve from Lockdown this summer meant many holiday parks were able to fire up and get back to some form of business as usual, albeit with restricted booking numbers to comply with new safety measures and a great deal of logistical thought going into communal areas and social distancing.

SECOND WAVE

As the next wave of this pandemic continues to batter Britain, a second enforced national Lockdown has forced holiday parks to cancel bookings and close once again, with staff left fearing an uncertain future. All is not lost. With overseas travel restricted and families desperate to fit in a winter break, December and January are shaping up as the new peak season months. Helen Scott is the Director of Cofton Holidays in South Devon. A family-run business established over 40 years and usually booked year-round with guests enjoying the luxury cottages, lodges, bubbling hot-tubs and static caravans; the bustle of busy restaurants serving Devonshire cream teas. As she spoke to Holiday Park Scene magazine, the resort lay still, silent, empty - with almost 95% of its workforce on furlough.

Our staff are like our family,” says Helen, “We are all so close and work together well as a team, so we are feeling sad. “Nobody knows how this will play out or what the future holds,” Helen continues. “The uncertainty of not knowing if there will be further Lockdowns in the future is something that worries us all and, as we’re usually open 365 days a year, this second national Lockdown has hit us hard.” After months of hard work to make sure guests could visit safely, this Lockdown has been such a blow to places like Cofton. Helen says: “Our team worked tirelessly after the first Lockdown to secure bookings for November, so to see them cancelled is a real shame. It seems so strange for us to have to send our customers away once again.”

SOUTH DEVON’S family-run Cofton Holidays is usually booked year-round with guests.

December could be one of the busiest months of the year at Park Holidays UK after hundreds of families learned that their hopes for a November break had been dashed. The latest Lockdown means that the company has had to cancel all November holidays, but director Tony Clish says that many guests have opted simply to delay their stay. “Under our coronavirus guarantee, customers can book with confidence because we promise a full no-quibble refund if they are forced to change their plans.

TIME-SHIFTS

“In fact, we’re finding a large number of couples and families are asking if they can time-shift their break until December – and we’re happy to make the changes without cost. “Added to the high volume of existing bookings we already have, I think it’s likely that December will be as busy as high season across our parks. “It’s great news for everyone, including Britain’s tourism economy, but it means people will need to be fast on their feet if they want to enjoy an escape next month. “Some of our parks are already approaching capacity, so we must work on the basis of first come, first served,” said Tony. Instead of closing after the October half-term, a total of 13 of the group’s 30-plus parks are this year continuing to welcome guests until the week before Christmas. Despite the heavy demand, says Tony, off-season prices will apply.

During December, and guests will stay in luxury lodges and premium grade holiday caravans. The holidays are all being offered on an “accommodation only” basis with many of the parks’ usual facilities remaining closed or operating on reduced hours. “There’s going to be a very relaxed atmosphere across our parks, and I think that’s exactly what people will be wanting after another month of Lockdown,” said Tony. “Roads, towns and visitor attractions will all be less busy, and you can enjoy beautiful coast and countryside walks with the feeling that you’ve got it all to yourself. “It will be a great chance to chill – but also to stay snug as all our holiday homes have super-efficient central heating and high levels of insulation.”

The owner of a Cornwall holiday park has spoken of his ‘gut-wrenching dismay’ at having to cancel more than 130 free holidays for Lockdown heroes in November. Patrick Langmaid of Mother Ivey’s Bay in Padstow had pledged to give key workers the holidays as a massive ‘thank you’ for their bravery and commitment during the continuing Covid crisis. But with the second Lockdown, the no-cost stays are having to be put on ice. “I am so desperately disappointed that we are having to cancel the free holidays that we had planned and were so looking forward to providing,” said Patrick.” We had hoped to be welcoming staff from the NHS, police, fire service, local foodbanks and care workers for their richly deserved breaks. “Now, instead of preparing for their arrival, we are contacting them to let them know they can no longer come with their families and spend time with us,” he said. Throughout November, 137 key workers from across the UK were to be welcomed at Mother Ivey’s, and a further 21 in December at its sister-park, Martha’s Orchard in Constantine Bay.

“I have great respect and admiration for those who have kept Britain going during these challenging times, and it’s so sad that they are not going to be able to have the benefit of these holidays. “Key workers need respite too, and their personal wellbeing seems to have been forgotten during the recent announcements.” Patrick is calling upon the Government to make special provision for key workers and their wellbeing during this new Lockdown, including giving them the important downtime to relax. “Everyone needs a break, and especially those who have been tirelessly working on the frontline for the past six months,” says Patrick. It is not easy for the on-site owners who, Cofton’s Helen Scott says, have been very understanding, or the customers, many of whom have had rearranged trips cancelled yet again: “Our customers are very sad to see us closed but understand this is what needs to be done,” Helen says. “Cofton Holidays is their haven; their get away from it all. Helen says they’re using the time as best they can and trying to look ahead positively: “We are making the most of being closed and progressing with work that we would have found difficult to achieve with customers staying on site.

SUPER PITCHES

“We want our customers to really see the difference when they return. During the last Lockdown, we improved our roadways and footpaths, developed our beautiful wildlife corridors, introduced new super pitches and increased security with the installation of ANPR barriers. We know that next year will be a bumper season for staycations. We’re already seeing a significant increase in our bookings for 2021.” Helen remains pragmatic about the government handling of the crisis. “I just keep thinking, who would want to be in their shoes? Would any of us do a better job? “The furlough scheme has been a godsend and has helped us protect the jobs of our Cofton team, which is extremely important to us. “Looking back to earlier this year, I wonder if the first national Lockdown was too harsh, especially on Devon and Cornwall which was not as affected by the Coronavirus compared to other regions.”

 

“LOOKING BACK TO EARLIER THIS YEAR, I WONDER IF THE FIRST NATIONAL LOCKDOWN WAS TOO HARSH, ESPECIALLY ON DEVON AND CORNWALL WHICH WAS NOT AS AFFECTED BY THE CORONAVIRUS COMPARED TO OTHER REGIONS.” - Helen Scott, Cofton

Holiday Snaps – Helen Scott of Cofton Holidays

Posted on July 2, 2019

Holiday Snaps

Holiday Snaps - Helen Scott of Cofton Holidays

Helen Scott is a Director of multi award winning holiday park, Cofton Holidays. Having grown up at Cofton Holidays, Helen has a passion for tourism and sits on the Area Tourism Partnership and Visit South Devon boards and chairs the local Dawlish Warren Tourism Group...

What was your career path into the industry?
I grew up on the Park so have worked and helped my parents from a very young age, learning the basics, and have always been taught to have a good work ethic. I studied for my NVQ 4 Business and Finance Diploma in the evenings at Exeter College whilst working full time for BT. I found working for another corporate company gave me a big insight into working for a different industry and it gave me a good grounding for one day helping run a busy holiday park.

How has the market changed during your time in the industry?
When I was a teenager, we were a seasonal business open from Easter through to the end of October. We loved the down time with nobody staying in the winter months and only a few sheep for company. Now, the popularity of staycations has grown massively and to meet this demand, we are open 365 days of the year. Many holiday makers do not limit themselves any more to just one holiday a year.

How do you predict things will change in the next five to ten years?
I feel that the ‘staycation’ is here to stay; it’s all about demand and supply. Customers will continue to stay in the UK and travel around to see more of the country they live in. I think we will see a bigger boom in motor home sales, particularly amongst retired couples that enjoy touring to different areas.

What are the biggest challenges you face in your working life?
The biggest challenge for me is juggling work with home life. I often feel pulled in both directions and very rarely switch off when I am at home. Sometimes, you need some time away from work to be able to think clearly and come up with creative solutions to challenges at work.

What is the best piece of business advice you have been given and by whom?
Derek Blackburn of Sidona Group gave me some excellent advice during some in-house management training. The advice was to have faith in your staff and give them the tools and training they need so you can delegate responsibility to them.

If you could invite any three guests, who would you most like to sit down to dinner with and why?
Ben Fogle as he is a dog lover and we welcome dogs big and small here at Cofton! Hugh Fearnley-Whittingstall as he lives in Devon and can relate well to the local area. Dawn French as I find her funny and feel I have a similar sense of humour.

Where do you prefer to take your holidays?
I can only take a holiday in the depths of winter so have found going abroad to Tenerife is a nice way to get some sun. I also try and take a few days here and there and go away in our touring caravan. It is good to visit other holiday parks and enjoy being a customer and relaxing.