National Installation Network Launches

National Installation Network Launches

National Installation Network LaunchesRolec Services have launched a new nationwide electrical hook-up installation network called ParkServ, to accommodate the changing demands of the caravan and residential park industries. The network consists of Rolec-trained, Rolec-supported, and Rolec-managed electrical contractors located in local areas - all able to provide a host of corporate services at local rates. “For almost 30 years, Rolec engineers have travelled the length and breadth of the UK undertaking the installation of electrical hook-up, distribution and lighting systems - as well as providing electrical testing and support services to the caravan and residential park industries,” comments Rolec’s Sales Director Martin Georgeson. “Times are changing,” Martin continues. “ParkServ has been designed to offer our customers Rolec’s experience, quality and corporate performance, fused with local installers’ pricing and knowledge.” Rolec’s ParkServ services includes free-of-charge site surveys and no obligation quotations based on local rates as well as installation work, and rapid response callout services, by local engineers. Add to the equation, local aftersales support, electrical testing at local rates and locally stocked spare and replacement parts by local engineers – and it is not hard to see how Rolec’s team will underline their position as the industry’s leading hook-up specialists.

For more information about ParkServ, or any of Rolec’s other products or services, call 01205 724754
email uksales@rolecserv.co.uk or go to www.rolecserv.com

 

Five Star Holiday Nature Trail Unveiled

Five Star Holiday Nature Trail Unveiled

Five Star Holiday Nature Trail UnveiledOn the southern edge of the beautiful New Forest, Shorefield Holidays’ five-star Shorefield Country Park has direct access to miles of peaceful forest walks, as well as a series of walks and nature trails on its 100 acres of landscaped parkland. Following three years of careful planning, the Shorefield gardening team has created a new woodland nature trail in a Site of Importance for Nature Conservation, which links up with the park’s existing woodland walk, as well as a network of paths owned by Milford Parish Council. Classed as ancient woodland, the area is carpeted with seasonal wildflowers and features a huge diversity of trees and wildlife. The new trail also gives guests and holiday home owners at the park better access to the surrounding area and nearby seafront. Head Gardener Ian Colverson says: “This is one of the biggest projects our gardening team has undertaken. The nature trail winds under a canopy of trees, and there is an abundance of wildlife and woodland flowers. Since we’ve completed the path, it’s become apparent just how many bluebells are emerging.” Shorefield Holidays is an award-winning family run business operating eight holiday parks across Hampshire and Dorset. It contributes more than £27m a year to the local economy and has won a number of conservation awards over the years. Formed just over 25 years ago, Park Holidays UK has its headquarters in Bexhill-on-Sea in East Sussex, and in high season employs some 1,600 full and part-time staff. Prior to joining Park Holidays UK, Richard spent five years as divisional director of Enterprise Inns plc, Britain’s largest pub company with around 5,000 properties.

 

 

Holiday Snaps – John Bunn

Holiday Snaps - John Bunn
holiday snaps

Boasting state-of-the art facilities including a 10 pin bowling alley, indoor sports area, a new outdoor pool, a bar and restaurant plus a beautiful new lounge and 1,400 seater Show Bar, John Bunn, Managing Director at Bunn Leisure, wants to continue to make serious waves in the industry…

What do you enjoy most about your job?
The variety in the type of work, as no day is ever the same.

What’s been the landmark moment of your career?
Completing the coastal works that now protect our business. It has created some incredible beaches and habitat as a by-product. How do you see the holiday park industry at the moment? I think it has been undervalued as part of the British tourism industry, but it is now starting to make its mark! It has been much sought after as an investment vehicle, but I feel that this could be the root cause of some of the industry issues that are starting to surface.

What are the biggest challenges facing the sector?
Reputation as a bucket and spade holiday when in fact Holiday Home Ownership is a luxury costing anything from between £16,995 to £249,995.

What’s the best piece of business advice that you have been given? And by whom?
Never worry about what someone else is paid and never turn away a salesman who will earn £100k a year, because if you have structured his pay correctly, he will earn 10 times that for your business! Cecil Redfern

Where do you go on holiday?
Caribbean generally to relax, or the Alps, but I need to expand the horizons and learn to take all my holidays now the major projects are complete.

Final thoughts?
Although a small independent, we are one of the biggest caravan holiday parks in the world so we haven’t gone unnoticed by the big players in the industry. We have and continue to make serious waves in the industry and have been the apple of many eyes over the years.

 

Magnificent Seven

Magnificent Seven

magnificent 7 main pic

Less than two miles away from seven of Newquay’s world famous beautiful golden sand beaches, Hendra Holiday Park aims to offer something for everybody. Located in glorious countryside, just outside Newquay in Cornwall, with 80-acres of landscaped parkland, Hendra welcomes approximately 1,000 to over 3,500 people a night during the peak season, in a range of accommodation options, including camping, touring, glamping, holiday homes and lodges. It may come as a surprise to many that for such a large park, Hendra has been owned and operated by the same two families for over 47 years. Hendra was started in 1972 with just camping and touring but grew and grew as time went on and now has over 300 luxury holiday homes of different types, sizes and styles and over 600 pitches ranging from standard grass ones to super ones with water, electricity and cable tv connections. Family holidays are Hendra’s passion. The second and third generations of the Hyatt and May families are both involved with the day-to-day running of the Park and the fourth generation are small children themselves. The families live nearby, and with everything, including administration, located on the Park this makes the day-to- day running of the business very efficient. Hendra’s guests span several generations too, many have been coming to Hendra since they were young children and now bring their children and grandchildren to the park – so they have grown with the business. Hendra is passionate about sustainable tourism and is committed to protecting the Cornish heritage and landscape by making sure providing family holidays has no impact on the environment!

SOLAR FARM
Hendra has its own solar farm, which provides over 70% of electricity to the Park, and two Biomass boilers which heat the Oasis Fun Pool using locally sourced wood chips. Hendra’s commitment to being a sustainable business has been recognised with the Gold Award for Sustainable Tourism at the 2016/17 Cornwall Tourism Awards, building on the ‘Winner of Winners’ award at the Cornwall Sustainability Awards in 2011. Hendramagnificent 7 pic 6 not only has great accommodation and a wonderful location, one of the things that keeps guests coming back are the facilities. The Oasis Fun Pools are one of the main attractions of staying on the park. The indoor pool has a river rapid ride to take your breath away, water cannon and geyser for a real soaking, then get drenched under the giant tap, fountains and waterfalls too.
There are three water flumes, the fast and furious high-speed aqua whiz flume, the exciting wet & wild 265ft super flume, and the fun for all gentle fun slide! There’s a brilliant toddlers’ pool for safe water splashy fun with a slide, squirty creatures, and lots of warm water to splash about in! In the summer months the outdoor pool is open, a perfect place for cooling off, with sun loungers around the pool for relaxing in the sun – bliss! There’s so much to do for kids, so t hey won’t be bored. The indoor play centre Henry’s Play Loft will keep little ones occupied for hours, a skate and scooter park for older kids to enjoy their skateboard or scooter in a safe environment, an outdoor gym, a play park and indoor amusements too. Families love the Hendra Safari Train, which goes around the park each morning. Hendra has a range of dining options, the terrace bar and restaurant is open early until late, and a coffee bar offering hot and cold drinks and snacks. There’s a fish and chip takeaway for a traditional seaside supper, or Mario’s Pizzeria for freshly baked pizzas served in its Italian themed restaurant or as takeaway. Both have outside seating, which overlooks the children’s play area. The fun doesn’t stop when the sun goes down. Lots of evening entertainment make a night in our Venue cabaret club a must. The evening starts with mascots Henry and Henrietta Hippo entertaining the kids and then the holiday favourite bingo, followed by live acts on stage including comedians, theme nights, variety acts, game shows, bands, karaoke, talents shows, illusionists and more. Hendra has won many accolades, in 2018 alone it scooped AA Platinum Award ‘elite park’ 5 Pennant rating, Gold 5 Star Visit England ‘exceptional’ quality grading, two South West in Bloom Awards, a Gold award for Tourism and Leisure category, The Bruford Cup for Best Horticultural Display, Platinum Loo of the Year Award and the Hoseasons Diamond Award. The awards show the Park's commitment to excellence as a top destination for family holidays.

MAKING A DIFFERENCE
magnificent 7 pic 3Hendra chooses a charity each year to raise money for, and guests kindly donating an optional 50p on each booking. This is small change but makes such huge difference and last year, together with collecting tine on the park, raffles and other fund raising events Hendra raised a record-breaking £13,398 for Macmillan Cancer Support. This year the chosen charity is the Alzheimer’s society, which is the UK's leading dementia support and research charity. Another way Hendra’s guests help to make their stay green and sustainable is by ‘freecycling’ a facility provided on the park so they can leave behind unwanted holiday items like beach toys, windbreaks and BBQs at the end of their break for other guests to enjoy. The park actively encourages guest feedback, via surveys, reviews and social media, which is always valued and responded to. It’s vital to continue to make Hendra the holiday destination for future generations too, so it’s important to keep improving, developing and maintaining the Park, whilst being sustainable. It is a challenge, but one that’s relished by owners and staff.

If you would like to be featured please get in touch.

 

 

Paperless Policies Keep Giving

Paperless Policies Keep Giving

Paperless Policies Keep GivingCaravan, lodge and park owners continue to go paperless – helping their insurance provider, Leisuredays, to raise more and more money for national charity, Heart Research UK. As part of Leisuredays’ commitment to helping hearts, the company donates £1 to Heart Research UK every time a customer opts for an emailed policy rather than receiving their documents through the post. Throughout 2018, Leisuredays’ Paperless Policies campaign raised a hearty £14,292. Leisuredays’ Paperless Policies initiative has raised a massive £91,970 in the last nine years. Associate Director Laura Wilby presented Heart Research UK with a cheque during the Halifax-based company’s Healthy Heart day. As a big thank you, the charity delivered heart and cholesterol checks, plus lifestyle advice to staff, who celebrated with a health fair, eating healthy snacks and sharing recipes and exercise ideas.

Hornsea Making Waves

Hornsea Making Waves
Hornsea Making Waves

MP Graham Stuart swapped Parliament for a Hornsea holiday park to help celebrate English Tourism Week in his constituency. Mr Stuart was at Longbeach Leisure Park during the annual event to highlight England’s tourism sector, and the huge annual contribution it makes to the UK economy. The Beverley and Holderness MP met with directors Martin Varley who founded the cliff-top seaside park almost 30 years ago, and his daughter Laura Firth. Still under the same family’s ownership, it provides 450-plus privately-owned holiday caravans and lodges which enjoy sweeping coastal and countryside views.

War On Plastics

War On PlasticsWar On Plastics

Mother Ivey’s Bay Holiday Park in Padstow has stepped up its fight to keep local beaches clean by investing in special equipment which can rid the sand of micro-plastics. Called a trommel, the machine sieves the sand to separate out ‘nurdles’, the small plastic pellets produced in their billions each year during the manufacture of plastic products. The anti-pollution device, which is operated manually, has been designed and manufactured by Nurdle, a not-for-profit business based in North Devon. Staff at Mother Ivey’s Bay carry out regular beach clean-ups throughout the year. Once the nurdles have been separated, they are up-cycled and used by local artist Veronika Niewiadomsk, to create special pieces of creative work.

Praise For North Yorkshire Holiday Park

Praise For North Yorkshire Holiday Park

ABOVE: Kevin Hollinrake MP (left) congratulates long-serving park manager Trevor Jones and business owner Mark Goodson

Praise For North Yorkshire Holiday Park

North Yorkshire MP Kevin Hollinrake has praised a family’s award-winning Yorkshire Moors holiday park for its ‘tremendous contribution’ to tourism. Mr Hollinrake, who represents Thirsk and Malton, made his comments on a special visit to Wayside Lakes at Wrelton, near Pickering, during April’s English Tourism Week. The 10-acre park, recently subject to a £500,000 investment, is based around two picturesque lakes, and provides luxury lodges for private owners. Mr Hollinrake said business owner Mark Goodson was to be congratulated for his vision and commitment: “This is an excellent and very attractive development which provides the perfect base to explore some of the most beautiful parts of Yorkshire,” said Mr Hollinrake. “Tourism is one of Yorkshire’s most important industries, and it is five-star developments such as Wayside which stimulate the sector. “The knock-on effect of an inspirational holiday park like this, in terms of jobs and investment in Ryedale, is very significant, and it has been a privilege to come here,” he added. Mark Goodson, who owns Wayside Lakes and the adjacent Wayside Holiday Park, commented: “Last year was very strong for us with almost £400,000 of holiday home sales, despite Brexit, the chilly start to the season, and the football World Cup when everything stopped. “Most of our new owners are more mature folk who want a comfortable and attractive holiday home in tranquil countryside with easy access to popular destinations.” Mr Hollinrake also took the opportunity to present an Exceptional Service Award to Wayside’s manager and co-director Trevor Jones who has worked on the park for 27 years. The award is the highest honour given to outstanding park personnel by the British Holiday and Home Parks Association, the park industry’s professional body.

Overwhelming Holiday Booking Process

Overwhelming Holiday Booking Process

Overwhelming Holiday Booking Process

Millions of Brits admit feeling ‘under pressure’ and even ‘stressed’ when planning holidays - due to the sheer volume of recommendations they are given by friends, family, TV and social media. Researchers, who carried out a detailed study, found a large percentage believe the deluge of information, tips and advice makes booking a break a daunting prospect. It also emerged around four in 10 said it can take away the enjoyment of searching for and find the perfect getaway. This huge amount of resources has resulted in one in five feeling ‘overwhelmed’ and many others ‘confused’ and ‘anxious’ about what they should and shouldn’t book, the poll of 2,000 holidaymakers found. A further 43 per cent said they have felt ‘worried’ about missing out on experiences during their holiday as they try to tick off everything on their lengthy to-do list.

FAKE REVIEWS
The study also found fake reviews have affected how trustworthy advice is, with 60 per cent being more aware of them today than they were five years ago, resulting in four in five trusting reviews less. The most reliable sources were revealed as friends, according to 49 per cent, followed by family. Social media has had a huge impact on holiday choices, from location to activities, with one quarter admitting they have felt the need to visit somewhere because they’d seen it on a social platform. Still on bookings processes, the Competition and Markets Authority recently warned that companies cannot automatically keep a large deposit if a customer cancels owing to unforeseen circumstances. Such a contract may be unfair, even if written into terms and conditions, the CMA has warned. For example, somebody may cancel a booking owing to illness or a family bereavement. If the company has plenty of time to re-sell the holiday, or if it becomes available at a peak time, then the company should refund the payment or a hefty deposit.

DEPOSIT REFUNDS
Any amount it charges should reflect its costs. If the company includes a blanket ‘non-refundable deposit’ demand or cancellation fee in its terms and conditions then this could be an unfair contract, not legally binding, and unenforceable - even if the customer has signed it. The watchdog has no plans to launch an investigation into specific operators, but is working with trade bodies to raise awareness of the rules through its ‘small print, big difference’ campaign.’ It is not the first time the CMA has raised the issue of unfair contracts. In 2016, it gave a general warning to firms, and specifically wrote to wedding venue owners to remind them of their legal obligations.

Park Holidays Investment Agenda

Park Holidays Investment AgendaPark Holidays Investment Agenda

The Park Holidays UK has signalled another year of major investment in its parks with the appointment of Richard Ullman to the group’s main board of directors. Since joining Park Holidays UK six years ago, Richard, 45, has led the company’s capital expenditure programme across its portfolio of 30 parks in southern England. Last year alone, the group invested £28 million in a raft of upgrade projects from the building of new clubs and leisure facilities to the expansion of its holiday home rental fleet. Richard, who now takes the title of Chief Operating Officer, says he will continue driving the programme forward with the emphasis on the development of customer-facing facilities: “Our aim has always been to continually raise the bar on both the quantity and the quality of what our parks provide to guests and holiday home owners,” said Richard. “Much of our business is generated by repeat sales and personal recommendations - and we achieve this by delivering experiences which people know can’t be replicated elsewhere. “For that reason, our board is committed to a policy of escalating investment in new facilities both at our long-held parks and at those we have taken on through acquisition,” added Richard. Formed just over 25 years ago, Park Holidays UK has its headquarters in Bexhill-on-Sea in East Sussex, and in high season employs some 1,600 full and part-time staff. Prior to joining Park Holidays UK, Richard spent five years as divisional director of Enterprise Inns plc, Britain’s largest pub company with around 5,000 properties.

Park Holidays UK
Tel. 01424 234234
www.ParkHolidays.com