HAVEN CONTINUES UK INVESTMENT

HAVEN CONTINUES UK INVESTMENT

 

HAVEN ARE MAKING DREAMS COME TRUE at the Allhallows Holiday Park near Rochester.

 

Haven has announced a huge investment in its Allhallows Holiday Park near Rochester creating top drawer venues for both activities and entertainment.
Expanding on the Park of the Future project first introduced in 2019, Haven is now taking this concept to Allhallows creating both a new Adventure Village and Marina Bar and Stage.
The Adventure Village will provide a host of thrill seeking fun for the youngest and oldest of holidaymakers. The Adventure Village will have a host of other activities from the Multi Use Games Area to Kart and Bike hire as well as sand play and outdoor play areas.  And if you’re bringing your four- legged friend on holiday they can run of some extra steam in the Bark Yard.
A new standalone building, the Marina Bar and outdoor stage, will provide a state-of-the-art venue that can accommodate 920 guests providing more opportunities for guests to enjoy a range of day and night entertainment.
“The new developments are such an exciting development to the park,” says John Coltman, General Manager at Allhallows Holiday Park. “With the work over the next few months bringing us both a new Adventure Village and a Marina Bar and Stage, we will have something to offer all our guests and owners and having seen the work at other parks it really will be something that is quite unique to the area.
The Adventure Village will be completed ready for Spring 2022 whilst the Marina Bar and Stage will be open in Autumn 2022.

ECO-FRIENDLY BESPOKE SPLASH PADS

ECO-FRIENDLY BESPOKE SPLASH PADS

Innovators in splash pad design, The Splash by Kingcombe Stonbury, with over 20 years experience in splash pad design and installations have launched their advanced, interactive Eco Splash product range, designed to provide a more environmentally friendly solution for splash pad water usage.

This tried and tested system that conforms to PWTAG, can save up to 50m3 of water per day; a huge water saving over the annual demands of a busy attraction.
Not only does it offer improved sustainability, the cost-saving benefits to running this advanced system are hard to ignore.

The Splash are specialists in providing bespoke, interactive water play equipment that is a win, win for holiday parks. The tried and tested product range is manufactured in the UK and is a cost-effective solution to water play.

In-house design offers endless opportunities for high quality bespoke play equipment, tailored to each customer needs. Popular design themes with above ground and in-ground features, as well as shaped water shifters, include seascapes, countryside scenes, space adventures, aquatic animals as well as dinosaurs and schematics based on historic periods such as Medieval times.

If your current splash pad needs updating, The Splash can design and manufacture features that will fit on your current base, saving significant time and expense on the refurbishment on your splash pad or paddling pool. Talk to the sales team to find out how switching to Eco splash could benefit your holiday visitor offering.

The Splash
enquiries@thesplash.uk
https://thesplash.uk

 

 

 

 

DORSET PARK DECLARED BEST IN BRITAIN

DORSET PARK DECLARED BEST IN BRITAIN

 

THE PARK HAS GATHERED THREE AWARDS this year, all celebrating its high- quality standards across various facilities

 

Dorset’s South Lytchett Manor holiday park has been named by the AA as the UK’s top destination for campers, glampers, caravanners and motorhome owners.
The family business beat thousands of other eligible parks to take both the England and the overall British Campsite of the Year titles in the AA’s 2021 Caravan and Camping Awards.
Awards given by the AA – based on guest reviews and a “secret shopper” visit by inspectors - are regarded as the Oscars of the holiday parks industry. The park’s facilities, services and levels of hospitality all went under the microscope – and each was found to meet or exceed the platinum standard on every level.
South Lytchett Manor’s owners, Joanne and David Bridgen, say they were “stunned but absolutely delighted” when news came through that they had clinched the major honour:
“We are so proud to be able to bring this title home to Dorset, and I hope it will help throw the national spotlight on all tourism businesses in the county,” said Joanne.
“The AA award is particularly special to us because the judging is based not just on our quality standards, but also the experience which guests enjoy during their stay.

 

“Providing happy holiday memories has always been our main priority, and our friendly and helpful team here deserve a big vote of thanks for helping us achieve this,” she added.
Guests at the park can bring their own motorhome, touring caravan or tent, or choose to stay in one of South Lytchett Manor’s many glamping options. These include picturesque Romany caravans fully fitted out with all home comforts, cosy shepherd’s huts, and six new glamping pods.
“It’s been a fantastically busy year for us and bookings for 2022 are at record levels, so these awards have really helped us to finish the season on a high!” said Joanne.
South Lytchett Manor is a member of the Best of British group which comprises some 50 independently-run parks with top quality ratings based throughout the UK.
The AA accolade completes a triple triumph of successes this year for Joanne and David who run the park with the help of their son Matt and marketing manager Emily Freeman. In spring, South Lytchett Manor took the overall gold title in the Camping and Caravanning Park of the Year category in the South West Tourism Excellence awards and in the autumn won a diamond award in the Loo Of The Year competition.

OOH LA! LA! BRITISH LURED TO FRENCH PARKS

OOH LA! LA! BRITISH LURED TO FRENCH PARKS

 

PARKS SUCH AS SANDGREEN Caravan Park in Dumfries & Galloway, pictured, have converted many to UK holidays.

 

Holiday park owners in France are training their sights on British holidaymakers in a bid to make up huge revenue losses suffered during recent overseas travel restrictions.
Helping lead the assault is French holiday parks giant Yelloh Village which operates more than 100 parks in its home country, as well as offering hot spots in Spain and Portugal.
The group, based near Nimes, has this month appointed Caravan Sitefinder to take the lead in publicising its holidays to the online booking platform’s million-plus annual visitors. CEO Michael Paul says Yelloh anticipates that mainland Europe will be fully open for business by next spring, and that many UK families will be thirsting for a continental holiday. Caravan Sitefinder, says Michael, will be actively marketing Yelloh’s parks to consumers via its huge database, and through high-profile website promotions. “The British holiday market is massively important to French park operators, and the widescale absence of UK visitors for almost two years is being keenly felt,” said Michael. “But they sense that payback time will be coming shortly and want to claim as large a share as possible of the market by going all out for bookings made this winter and spring.

 

 

LICKING WOUNDS
“This clearly has ramifications for UK park owners as they too are still licking their wounds after so many lockdowns and Covid-related cancellations in recent times. Many will be pinning their hopes on the trend for domestic holidays to continue next year, and I think they have some cause for optimism,” continues Michael.
“A lot of families have been converted to stays in this country after enjoying positive experiences this and last summer and may choose to continue doing so. “But there will inevitably be others who are now looking forward to returning to Mediterranean sunshine, and will be booking with overseas park operators such as Yelloh. So the main priority for most parks will be to seize as many bookings as possible from those intending to stay in the UK, and to do so as early as possible. “In other words, they will have to market themselves far more aggressively than this year, and not rely on travel limitations providing an almost literal captive audience,” said Michael. Yelloh’s parks, located largely on the coast and in popular mountain areas, range from simple touring sites to multi-activity centres with luxury accommodation.

BALANCING ACTS – OUTDOOR ACTIVITES

BALANCING ACTS - OUTDOOR ACTIVITES

FROM SEGWAYS to paddle boarding, there are a host of holiday based activities to offer guest appea

Emily Martin on serving up the best outdoor entertainment recipe…

Offering a holiday that suits the whole family can be a tricky game of swings and roundabouts. Excuse the pun. Making a holiday stay fun for the adults, the younger children and the teenagers too, is a delicate balance. Never have we been more grateful for the use of our outdoor space than coping with the challenges of the pandemic. Outdoor play, outdoor activities, outdoor entertainment – have all become part of the Al Fresco holiday menu.
Don’t take our word for it. We’ve spoken to some outstanding UK holiday parks that strive to make sure there’s really something for everyone, Covid- distanced, when guests book in. And they are constantly coming up are some great ideas on how to get that balance just right. Richard Silver is the owner of Ilfracombe Holiday Park on the beautiful western shores of England. “We get all ages visiting us and we’ve spotted a really big current trend where grandparents will pay to take whole family away. “In terms of entertainment that means putting on what is appropriate for the right age group at the right time. “There are a few options for family entertainment – something a spread of ages will enjoy are things like: a magician or mind reader, maybe a family quiz. “We have a movie area, a games hall with table tennis, snooker and badminton. Plus, we have lots of games and activities for younger people, sports competitions, quizzes and even a teens got talent night.

ADDED VALUE
Ilfracombe strategically aims to add value to entertainment areas by putting restaurants or cafes nearby so the adults have something to do, while younger children play. Richard explains: “We have a restaurant and bar near where entertainment is. And we also have a soft play area for younger children, but in the same area we’ve put a sports hall for older children and teenagers which has all kinds of things going on.” Richard thinks there are important things to remember when trying to entertain the whole family. “You certainly need the right type of accommodation and location but crucially you need staff with lots of energy and ideas. “Every day has to be different and you’ll know if the children are having fun, because then so are the adults.” Torie Wilkinson is Chief Marketing Officer at Lovat Parks.With parks across the UK in Cornwall, Kent, the New Forest, its Green Hill Farm Holiday Village in the New Forest does things particularly well when it comes to entertaining a range of age groups within a family group. Green Hill offer activities such as archery, target shooting, laser clay, Segways, bungee trampolines and mini golf. There’s also den building, fire building, woodland art, bug hunting, bird boxes, orienteering and nature trails. And that’s just some of what’s on offer for families who like to stay busy. Torie says: “We offer a range of activities aimed at guests aged four right through to adult and this summer we’re introducing new activities for the under-fives too.

GREEN ACTIVITIES like Forest  Schools have never been more popular. Pic. Haven

DEN BUILDING
“We try and balance the mix we offer with lots of the Ranger activities being suitable for ages 4-10. And the activities like using the Segways or practising archery are more appealing to age eight through to the grown-ups. “However, what’s great about many of our activities is that the whole family can take part and build memories together. Green Hill is set in the New Forest and so many of our activities use this as inspiration. For example, our den building is done using fallen wood. “We offer bike hire on site with traditional and e-bike options allowing guests to explore the local area including routes that take in local business, pubs and restaurants.We get fabulous feedback particularly for our Ranger scheme, with many families returning to the park and booking their favourite activities in advance.” “Children get the chance to try new things and learn skills with our Ranger team building their confidence and creating unforgettable memories.We aim to relate as much as we can to our natural setting and offer guests something they might never have done before or could not at home.

COMMUNITY MATTERS
And it is not just for holiday makers. The local community plays a part in Greenhill’s offering too. Torie explains: “We have a partnership with a local primary school where we offer days on the park taking part in the Ranger programme across the year. “The activities are open to those of all abilities and the team also offer private sessions which can be tailored to a child’s particular needs. “ When it comes to planning things to amuse young people, what’s Torie’s advises: “Be inspired by your local area and natural surroundings, include a mix of fun and learning and try and create something shared for all age groups.” Covid safety is a massive consideration when hosting families and Torie adds: “We currently have a maximum of six participants per session, we observe social distancing at 2m where possible and our staff always wear masks.We also have hand-sanitising at all activity stations and all equipment is cleaned after each use. “Furthermore, just for general safety we carry out frequent risk assessments and have fire extinguishers and practices. The team hold monthly refresher courses as a group so they can learn from one another and at Lovat Parks we support the team by sending them on specialist training, for example if wider guidance for an activity changes and we need to incorporate that into our ways of working.” Cofton Holidays is another destination which has put some strategic thought into getting the balance right for families. Director Helen Scott says: “Cofton is an excellent toddler-friendly destination. Our facilities include a splash pad area - part of the heated indoor pool, a soft play area, outdoor play spaces include a play area with new equipment aimed at toddlers, and a Kid’s Club where little ones can meet Cofton’s mascot, Digby the Dinosaur, and participate in a range of activities. “In addition to all of this, we’ve created a host of kids’ clubs that run outdoors such as survival skills and nature trail experiences.”

ZIP LINES
Cofton’s £50,000 Woodland Adventure Area features a 25m zip line, a climbing cage, rope ladders, a balance beam, balance lines and scramble nets. Young guests can enjoy fishing experiences on the five coarse fishing lakes and we offer pond dipping experiences too, which are always hugely popular. There are miles of cycle paths and nature trails that take visitors through woodland to the golden sands of Dawlish Warren beach and nature reserve. There’s a gym, fitness studio and added entertainment opportunities, such as the bowling alley Helen continues: ‘We’re always looking for fun ways of engaging with our young visitors. In July 2020, guests were given complimentary duck-whistles to alert other guests to their presence whilst out and about on site maintaining social distancing. Children visiting really loved it and TV and national papers even picked-up on the story.’ With potentially only a week (or maybe two) breaks in the year, holiday parks don’t have long to impress their guests. To ensure everyone has a good time and, crucially, to secure a rebooking or a recommendation, parks need to think about layout, adding value, and providing activities that families can enjoy together in a safe and stress-free environment, in order to foster and help create those precious memories. You need the right staff team and to create those precious opportunities for families to make special memories together. If you can crack that, then you’re on to a winner.

(*All COVID guidance being observed by the parks featured was correct at the time of writing).

KOMPAN offer a huge scope of play offerings across multiple age range

VALLEY RESORTS ADD TO CORNISH CREAM

VALLEY RESORTS ADD TO CORNISH CREAM

VALLEY RESORT’S has taken its Cornish portfolio of luxury resorts to fou

Millendreath Beach Resort near Looe, has recently been acquired by Valley Resorts, a growing Cornish luxury holiday resort business, for an undisclosed sum. This popular Cornish beach resort comprises a collection of luxury self- catering apartments, a south-facing beach, and 65 acres of private woodland. Its location, on Cornwall’s south coast, is perfectly situated to complement Valley Resort’s growing portfolio of Cornish holiday parks. This purchase will strengthen Valley Resort’s offering to holiday makers and holiday home owners, looking to Cornwall as their destination of choice, and will take its portfolio of resorts to four; including Towan Valley, Porthtowan; Leycroft Valley near Perranporth and St Merryn Park, near Padstow.

CEO Andrew Clark’s commented: “We are delighted to announce this fantastic new acquisition.We will be taking Millendreath under the Valley Resort’s umbrella, enabling our guests and owners to ‘live the Cornish dream’ on the south coast. Millendreath will be run with the same ethos as our existing parks –providing luxury self- catering accommodation in stunning locations, while maintaining the resort’s own unique atmosphere that guests have come to know and love.” Valley Resorts sets out to be a friendly and professional holiday home business that always has the needs of its guests and customers mind. It offers both holiday homes for sale and self-catering holidays.

Spa Is Up On The Park Home Roof

Spa Is Up On The Park Home Roof

Tingdene Homes partnered with spa specialists, Park Leisure Solutions, to design its show-stopping Quantum Leisure Lodge that will form the Spa Is Up On The Park Home Roof 1centrepiece of the Northamptonshire company’s 50th anniversary celebrations.

Stealing the show at the recent World of Park & Leisure Homes show at Stoneleigh, The Quantum Leisure Lodge has now moved to Tingdene’s Visitor Centre in Wellingborough but will appear at various exhibitions throughout the UK during the course of the year.

Unrivalled in the industry, the 52’ x 22’ Quantum Leisure Lodge boasts spacious living areas with luxury fittings and furnishing throughout. The huge 1,114 sq/ft footprint of the Quantum has been fully optimised both inside and out with the design of a fantastic edge to edge, fully decked roof terrace, Spa Is Up On The Park Home Roof 2with seating and entertainment areas as well as an energy efficient spa adding that final touch of luxury living.

Installed on the roof terrace the unique design will allow guests using the spa to enjoy 360-degree views from the comfort of the spa, in the privacy of the roof terrace.

Park Leisure Solutions Managing Director Stuart Mulchay said: “We were delighted to be involved with such a prestigious and challenging project that breaks new boundaries in leisure lodge development.” “From initial ideas-to plans and build specification, to final production and installation both teams used their skills and knowledge to deliver what will be a very unique customer experience when relaxing in the spa.”

 

Tempting Menu At Stoneleigh Show

Tempting Menu At Stoneleigh Show

Tempting Menu At Stoneleigh Show 1

The World Of Park and Leisure Homes once again served up a Smörgåsbord of design and operational ideas to tempt all palettes at it returned to the Stoneleigh showground in June. With many big name players on show, one team standing out from the crowd were Suffolk-based Country Homes (Anglia) who felt being a smaller player worked better for its customers who could expect unrivalled design, install and after sales support.

Meanwhile the team from Oakwood Park and Leisure Homes, a family run business offering a choice of high specification park and leisure homes, shined their spotlight on its Maple design, a contemporary three bedroom, two bathroom lodge with a combined kitchen and dining area.

Other stand out exhibits included Littlehouse Glamping offered a competitively priced range of gipsy-style caravans and shepherds’ hut on an individual, bespoke basis.

If its leisure or residential – Pathfinder Homes had it covered -- with some head-turning display lodges topped off by its outstanding Hawthorne design. Custom-built for the Grange Park golfing resort, in North Lincolnshire, the Hawthorne design changed the game when it was first built, being the first centrelounge home on the market and arguably the most impressive to date.

 

 

Knowledge Is Hot Tub Power

Knowledge Is Hot Tub Power

Knowledge Is Hot Tub Power

Knowledge is power when it comes to reducing the risk of Legionella outbreaks associated with spas and hot tubs in holiday park locations. So a newly launched modular training course, available on-line, from industryleading experts Tintometer, offers vital support for operators who want to be safe rather than sorry and show due diligence when it comes to holiday hot tub compliance. Crucially, the course covers the practical aspects of complying with the Health and Safety Guideline 282 (HSG282) which came into effect in early 2017.

The guideline covers all spas and hot tubs in a commercial setting i.e. all those hired out and used by more than one party – for example, holiday lettings. Section five of the guideline concentrates on water testing with the following emphasis:

• Reducing the risk of Legionella and microbiological contamination
• Emphasizing that this is the operator’s responsibility
• Ensuring testing is frequent and planned (at least two or three times a day)
• Highlighting that results should be recorded
• Stressing that there should be a written action plan if required

The guidelines focus on three main parameters; Disinfectant, pH and Total Dissolved Solids (TDS). Don’t be baffled by the science, say leading experts, Tintometer, who offer professional photometer test kits that are the only way for the operator to accurately measure all the tests mentioned in HSG282 and evidence your findings. Contained within the kit is a professional photometer for the measurement of chlorine, bromine and pH and a Total Dissolved Solids (TDS) Pen. Importantly these kits measure both chlorine and bromine so, if different disinfectants are used across your site, the same kit will cover both.

For more information and to sign up for the course, which can be undertaken in stages at your own pace, simply email: training@tintometer.com

 

Owners Only

Owners Only

Set in 40 acres of beautiful East Yorkshire countryside, the multi awardwinningOwners Only 1 Patrington Haven Leisure Park is celebrating its 35th anniversary by engaging with its customers and the local community. Founded by Graham Sparkes in 1984 on a disused RAF base near the East Yorkshire coast, after he sold his caravan-building business, the site is now run by Graham’s son, Guy Sparkes, his wife Karen and their extended family, who have grown the team from 35 employees, five years ago, to more than 70 today.

With a growth in turnover from £2.7m in 2014 to £5.6m last year, the owners-only park close to the Holderness coast is forecasting £6m in revenue for 2019 and is experiencing its highest ever occupancy rates, with just 15 of 485 plots currently free. Patrington Haven Leisure Park sells a wide range of quality new and used holiday homes, with customers enjoying a choice of their own private garden plot with designated parking. Holiday homes currently available range in price from £14,995 to £69,000. After investing £5.5m in the leisure park’s Country Club and infrastructure over the past five years, the business is continuing to push forward with new services for its owners and visitors and to reach out to the local community.

Significant investments have been made in Guy’s Café Bar and Restaurant, new technology in the state-of-the-art gym, and three new vans for the maintenance team, which have helped to improve rubbish collections and the upkeep of caravans. In addition, the business has invested thousands of pounds in a rubbish compactor, which has ensured not a single piece of commercial waste has gone to landfill since it was installed, and launched The Spa at the Country Club, providing luxury health and beauty treatments to caravan owners and the local community. A takeaway delivery service offering food from the park’s restaurant menu has also been set up to operate within a seven-mile radius, delivering everything from pizza to fish and chips, romantic meals for two and family feasts, as well as an alcohol delivery service, to caravans on site and local homes, with orders taken via the Just Eat service and delivered by two new vans. Meanwhile, an innovative, free mobile phone app has been launched to communicate with people on and off the park, with options for them to choose the news and notifications they receive, and a new website is due to launch this summer. Managing Director Guy Sparkes firmly believes the park’s committed team and loyal customers are the foundations of its success. Guy said: “We’ve seen a really strong five-year growth period and I put that down to belief, supporting the team and allowing them to be in charge of their own destinies.

SIMPLY THE BEST
“A leisure park is only as good as its owners and its guests and we have some of the best. Our main aim is for all our customers to be proud of our team and our team to be proud of our customers. “I can’t say it’s like coming to work here. It has various pressures, but at the same time, you’re coming in to collaborate with people who believe in the same things. When you have Owners Only 2shared beliefs, you can achieve anything.” The park has been awarded the Remarkable Holiday Park/Holiday Village Award in the Remarkable East Yorkshire Tourism Awards (REYTAs) for the past three years, racking up the latest win in March. It also received the Visit England Gold Award for exceptional quality of accommodation and customer service 2018/2019. The success is based on creating a home away from home environment for owners and making the leisure park a hub for the local community. Although the pool and gym require membership, appointments at the Elemis spa can be booked and the restaurant, bar and other facilities are open to everyone all year round. The leisure park draws its customers from across Yorkshire, the M62 corridor and the Midlands and enjoys remarkable loyalty, with the longestserving caravan owners having called Patrington Haven their home away from home for more than 20 years. Andy and Kerry Naylor live in nearby Hedon and have owned a caravan on the park for four years, regularly staying in their current Willerby Vogue with their cocker spaniels, Charlie and Rosie. Mr Naylor, 57, said: “This is the third caravan we have had on the site. It’s like home away from home. “As well as my family, I bring work colleagues and engineers I know through my business to stay in the lodges and they all love it. “We like the takeaway service too. They’ve got it right with good chefs, and you can order online through Just Eat.” Eric and Linda Thompson, from Rotherham, South Yorkshire, first bought on the park in 2003 and have owned three caravans during that time, including their current Winchester model. Mrs Thompson, 66, said: “We came to look at Patrington Haven one Saturday morning and we loved it straight away, so we bought our first caravan on the same day. “The plots all have their own gardens and it’s a very healthy environment. I walk, as well as swim, most days. The people are lovely and it’s like a small village. We’ve made friends here and everyone looks out for each other. “The park is family-run and that family feel is reflected in everything. We really feel part of that," she adds.

LOVE MATTERS
Retired couple Keith and Denise Wright bought their first Willerby Vogue caravan on the park last month, going ahead with the sale within 24 hours of arriving and falling in love with the surroundings. Originally from Manchester, they have owned a narrowboat for the past nine years and Mrs Wright said she is pleased to have found an ideal holiday home for their two children and five grandchildren to visit at various points throughout the year. Mrs Wright, 66, said: “We thought we’d go to lots of different sites to see what was available, but we never went anywhere else. “The staff took us round and we fell in love with it. When you need anything, someone is there straight away and nothing is too much trouble. There is such a lot going on for all ages and the park has a really nice feel about it. “Everyone has been so friendly here and made us feel so welcome. The park is really well cared for and has such pleasant surroundings.”

At A Glance

at a glance• The park operates an 11-month season for owners t o enjoy, but its five-star facilities are open all year round.
• Every holiday home comes with its own private garden.
• Guy’s Café Bar and Restaurant, which serves breakfast, lunch, dinner and a superb Sunday carvery.
• The Country Club and Pool, which is open from 6.30am, 364 days of the year.
• The Spa open daily and offers a wide range of treatments using only the very best Elemis products.
• A well-stocked fishing lake
• A jam-packed events programme, from the all-day music extravaganza, Patfest, to the exclusive Owner’s Select private dinner.

 

Patrington Haven Leisure Park
Tel: 01964 630 071
www.patrington-haven.co.uk