customer loyalty

SUPERIOR POOL WATER QUALITY

Posted on August 7, 2024

The allure of a sparkling, pristine pool can significantly elevate the appeal of a holiday park. Good water quality in a holiday park pool is not just about aesthetics; it is crucial for health, safety, and guest satisfaction. Ensuring that the pool water is clean and safe can directly impact the number of bookings, as families and individuals seek out locations where they can relax without health concerns.

Maintaining excellent water quality in a holiday park pool involves regular and precise monitoring. This is where the Lovibond® MD110 comes into play. The MD110 is a robust, user-friendly photometer designed for accurate water testing. It provides reliable results that are essential for maintaining the chemical balance of the pool, ensuring that harmful bacteria and contaminants are kept at bay.

Covering all the main pool water tests such as free & total chlorine, pH, total alkalinity etc the MD110 is also equipped with Bluetooth® connectivity, enabling seamless data transfer and storage, which is particularly useful for holiday park staff who need to keep detailed records of water quality. This ensures that any deviations from the optimal chemical balance are quickly identified and rectified, maintaining the pool’s safety and clarity.

Guests are more likely to book a stay if they are confident in the safety and cleanliness of the pool facilities. Positive reviews and word-of-mouth recommendations about the exceptional pool quality can drive higher occupancy rates. In contrast, reports of poor water quality can deter potential visitors and harm reputation.

By investing in reliable water testing equipment like the MD110, holiday parks can ensure their pools remain inviting and safe. High standards in pool maintenance reflect a commitment to guest welfare, setting a holiday park apart from the competition and fostering long-term customer loyalty.

Lovibond Water Testing
01980 664800
www.lovibond.com

GUESTS THANKED FOR WILDLIFE BOOST

Posted on August 2, 2022

GUESTS THANKED FOR WILDLIFE BOOST

A CORNWALL WILDLIFE TRUST chief has visited a Padstow holiday park making a huge donation to its work.

Guests at Padstow’s Mother Ivey’s Bay holiday park have given £16,923 since 2015 to help the work of Cornwall Wildlife Trust’s nature conservation programme. The trust’s corporate partnership officer Rowan Hartgroves took time off to say thank you with a visit to the park where he took the opportunity to view some of the many wildlife initiatives it has taken to protect indigenous flora and fauna. They include an adjoining wildlife meadow where a wide variety of wildflowers provide a valuable foraging resource for endangered honeybees and butterflies.

There are also ‘bug hotels’ which encourage beneficial insects, and are essential for biodiversity. The park’s work has resulted in its receiving the prestigious David Bellamy Conservation Award at its top gold level every year for over two decades. “We care passionately about the natural world, and Mother Ivey’s tends to attract holiday guests who share our love for Cornwall’s unique but fragile landscape,” said Patrick. “For many years we have asked our customers to make a voluntary donation to the Cornwall Wildlife Trust when they book their holidays with us online.

“Almost every guest does so, which I think underlines the affection they have for this spectacular area, and their concern to be involved in maintaining its upkeep. Rowan Hartgroves said that, sadly, wildlife in Cornwall is under threat and that in the past 30 years nearly half of terrestrial mammals had declined along with three-fifths of butterfly species. “Many of our visitors are becoming aware of the precarious state of nature in Cornwall and are looking for ways to help protect the environment they have come to enjoy,” said Rowan who added: “By introducing a visitor gifting scheme, such as that adopted by Mother Ivey’s Bay Holiday Park, local businesses can help build customer loyalty and enable guests to protect the places and wildlife that they cherish for future generations.”

CARAVAN GUARD WINS NATIONAL AWARD

Posted on February 15, 2022

CARAVAN GUARD WINS NATIONAL AWARD

CARAVAN GUARD sustains its award-winning insurance delivery.

Insurance specialists Caravan Guard, incorporating Leisuredays, were thrilled to be crowned silver winners of the Personal Lines Broker of the Year at the Insurance Times Awards 2021.
The caravan and motorhome insurance specialists went head-to-head with nine other companies at a prestigious national awards event at the Grosvenor House Hotel in London last week after being shortlisted for two awards.
The flagship awards celebrated excellence and innovation and recognised the very best companies across the breadth of UK general insurance.
Caravan Guard collected the silver winners trophy after showcasing high levels of customer loyalty, business growth and excellent customer feedback.
The Halifax-based company was also a finalist in the Customer Champion of the Year – Broker category for its passion for delivering brilliant customer experiences and highlighting improvements in its already highly-rated service.
Caravan Guard’s Managing Director, Ryan Wilby, said he was delighted the family business had been recognised at these high-profile awards.
“It was fantastic to be finalists for two awards on this national stage, and to bring back some silverware for our team was the icing on the cake,” said Ryan. “We’re very proud of the work we do to deliver great service to our customers as well as providing specialist, market-leading insurance cover for their pride and joy.”
Caravan Guard has already been crowned winners of What Motorhome magazine’s insurance provider of the Year 2021 and was also a finalist in the UK Customer Satisfaction Awards 2021 but was pipped at the post by UK online business directory Yell.
Caravan Guard, incorporating Leisuredays, has a strong culture of supporting charitable causes. Each year it donates tens of thousands of pounds to local and national charities, including Overgate Hospice, Heart Research UK and Yorkshire Air Ambulance and caring completely is at the heart of its company values.

Caravan Guard (Leisuredays)
Tel. 01422 396 693
park-operator@leisuredays.co.uk
www.leisuredays.co.uk