Ryan Wilby

CUSTOMERS GOING PAPERLESS RAISE OVER £200K FOR HEART RESEARCH UK

Posted on May 10, 2025

Caravan, campervan, and motorhome owners have helped Halifax-based insurance specialists Caravan Guard and Leisuredays reach a landmark £214,000 in donations to Heart Research UK by choosing paperless policies.

Since 2010, Caravan Guard has pledged £1 to Heart Research UK each time a customer opts to receive their policy documents via email rather than by post. In 2025, the company hit an incredible milestone, with a record-breaking £25,405 donated in the 2024 policy year alone.

Beyond paperless donations, Caravan Guard staff have taken on major fundraising challenges such as the Great North Run and the Great Yorkshire Bike Ride, raising additional funds for vital heart disease research.

A study published in The Lancet highlights the importance of such efforts, revealing that 25 to 44-year-olds in northern England are 47% more likely to die from cardiovascular disease than their southern counterparts.

To celebrate this achievement, Heart Research UK and Caravan Guard hosted a staff health check event, providing blood pressure and cholesterol screenings, as well as a fun ‘Strike a Light’ game to encourage heart-healthy activity.

Managing Director Ryan Wilby said: “We’re thrilled to donate a record-breaking amount to Heart Research UK. Thanks to our growing customer base, we can continue supporting life-saving medical research.”

Heart Research UK CEO Kate-Bratt Farrar added: “Caravan Guard’s unwavering support has been instrumental in funding research and promoting heart health. Together, we’re making a real difference.”

Caravan Guard & Leisuredays
www.caravanguard.co.uk

CUSTOMER SERVICE CHAMPIONS CROWNED

Posted on March 13, 2024

CUSTOMER SERVICE CHAMPIONS CROWNED

Leisuredays wins prestigious national recognition...

LEISUREDAYS’ TEAM of 115 people look after the insurance needs of more than 110,000 caravan and motorhome owners

Static caravan and holiday lodge insurance specialists, Leisuredays, are celebrating after winning a top award for their high levels of customer service. The Yorkshire-based company was crowned Customer Service Champion at the 2023 Insurance Choice Awards.

The awards are an annual campaign to find the most trusted insurance firms and this year more than 92,000 data points were received from customer reviews on the Smart Money People website to help them find the winners. Jacqueline Dewey, CEO of Smart Money People, said Leisuredays received high levels of praise from its customers.

“Your customers should be the heart of your business and Leisuredays has proven this to be of utmost importance in its work,” she said. “Our reviews show customers complimenting the friendly and efficient staff, with many claiming that the Leisuredays team has gone above and beyond to solve their queries and concerns. “This kind of reassurance and confidence in a provider is a key part of policyholder satisfaction, and Leisuredays really has mastered its customer service.

Congratulations Leisuredays on this well-deserved win, keep up the great work.” Leisuredays is part of Caravan Guard, an insurance intermediary based in Halifax, West Yorkshire. Its team of 115 positive people look after the insurance needs of more than 110,000 caravan and motorhome owners and are tasked to deliver outstanding customer experiences every day.

 

Managing Director, Ryan Wilby, said he was over the moon the company had been recognised in the industry for delivering great customer service. “We’re passionate about delivering brilliant customer experiences, so for our customers to vote for us in their thousands and give feedback about our excellent service and how we’ve left them feeling impressed is a fantastic accolade,” Ryan said.

“We were extremely proud to beat off some fierce competition and win this top-level award that many insurance providers want to win. Our staff have a big reason to celebrate and a massive thank you to all our customers who took the time to vote for us – we couldn’t have done it without you!”

Leisuredays was also shortlisted for Best Caravan Cover Provider for their specialist caravan insurance cover and its sister brand Caravan Guard won Best Motorhome Insurance Provider. It is rated 4.95 out of 5 by customers on the Smart Money People website. To find out more about how your park can earn extra insurance commission by introducing customers to our team of service champions, email development@leisuredays.co.uk or visit. www.leisuredays.co.uk/operators please call 01422 396772.

LEISUREDAYS IS RATED 4.95 out of 5 by customers on the Smart Money People website

CARAVAN GUARD WINS NATIONAL AWARD

Posted on February 15, 2022

CARAVAN GUARD WINS NATIONAL AWARD

CARAVAN GUARD sustains its award-winning insurance delivery.

Insurance specialists Caravan Guard, incorporating Leisuredays, were thrilled to be crowned silver winners of the Personal Lines Broker of the Year at the Insurance Times Awards 2021.
The caravan and motorhome insurance specialists went head-to-head with nine other companies at a prestigious national awards event at the Grosvenor House Hotel in London last week after being shortlisted for two awards.
The flagship awards celebrated excellence and innovation and recognised the very best companies across the breadth of UK general insurance.
Caravan Guard collected the silver winners trophy after showcasing high levels of customer loyalty, business growth and excellent customer feedback.
The Halifax-based company was also a finalist in the Customer Champion of the Year – Broker category for its passion for delivering brilliant customer experiences and highlighting improvements in its already highly-rated service.
Caravan Guard’s Managing Director, Ryan Wilby, said he was delighted the family business had been recognised at these high-profile awards.
“It was fantastic to be finalists for two awards on this national stage, and to bring back some silverware for our team was the icing on the cake,” said Ryan. “We’re very proud of the work we do to deliver great service to our customers as well as providing specialist, market-leading insurance cover for their pride and joy.”
Caravan Guard has already been crowned winners of What Motorhome magazine’s insurance provider of the Year 2021 and was also a finalist in the UK Customer Satisfaction Awards 2021 but was pipped at the post by UK online business directory Yell.
Caravan Guard, incorporating Leisuredays, has a strong culture of supporting charitable causes. Each year it donates tens of thousands of pounds to local and national charities, including Overgate Hospice, Heart Research UK and Yorkshire Air Ambulance and caring completely is at the heart of its company values.

Caravan Guard (Leisuredays)
Tel. 01422 396 693
park-operator@leisuredays.co.uk
www.leisuredays.co.uk

Milestone For Family Insurance Firm

Posted on September 8, 2017

Milestone For Family Insurance Firm

InsuranceA leading leisure insurance provider, Caravan Guard, incorporating static caravan insurance specialist Leisuredays, is celebrating insuring more than 90,000 customer at over 900 UK Holiday Parks.

The milestone was reached as the Halifax-based company celebrated being shortlisted for a trio of national insurance awards. “This is down to our fantastic team of positive people who are all committed to delivering exceptional customer service,” explains Ryan Wilby, Caravan Guard’s Managing Director, “Plus our great value insurance policies, which are amongst the most comprehensive on the market.”

So far this year, Caravan Guard and Leisuredays have reached the finals of the prestigious British Insurance Awards, and earlier this month they were shortlisted in three categories at the forthcoming UK Broker Awards.

Ryan added: “We’re absolutely thrilled and proud to have more than 90,000 caravan, motorhome, holiday caravan and park home customers on cover. As we continue to deliver brilliant customer experiences and grow our workforce we have our sights firmly set on insuring 100,000 customers in the coming years.”

Caravan Guard was established in 1995 by Ryan’s father Peter Wilby and along with Leisuredays has remained a family–run business and one of the leading insurance providers for static caravans, touring caravans, motorhomes and park homes. Their static caravan insurance policy is also independently rated as five-star by financial researcher Defaqto.

Paperless Policy

Posted on March 7, 2017

Paperless Policy

Leisuredays’ Managing Director, Ryan Wilby, presents a cheque for £15,163 to Barbara Dinsdale, of Heart Research UK, and their mascot Hartley.

Leisuredays’ Managing Director, Ryan Wilby, presents a cheque for £15,163 to Barbara Dinsdale, of Heart Research UK, and their mascot Hartley.

A paperless initiative by insurance provider, Leisuredays, has helped the company raise more than £15,000 for national charity, Heart Research UK.

Leisuredays donates £1 to the charity every time a customer chooses to receive their insurance documents by email rather than in the post. The Paperless Policies initiative has raised a whopping £62,908 in the last eight years.

This year, Leisuredays’ Managing Director Ryan Wilby presented the charity with a cheque for £15,163 during Healthy Heart day. The money will help to prevent and treat heart disease across the UK by funding the charity’s work.

“We thought we’d written our biggest cheque last year, but once again I’m delighted that our customers have helped to raise the most money yet to support Heart Research UK’s very valuable work,” said Ryan. “Plus, customers not only receive their insurance documents quicker but they’re also helping to protect the environment too.”

Pioneering Treatment

Posted on February 9, 2017

Pioneering Treatment

he Yorkshire Cancer Centre Appeal was thrilled with the generous donation from the Wilby family, which meant they reached their £160,000 target.

The Yorkshire Cancer Centre Appeal was thrilled with the generous donation from the Wilby family, which meant they reached their £160,000 target.

A huge charity donation from leisure insurance specialists Caravan Guard has helped to fund a pioneering new cancer treatment at the Yorkshire Cancer Centre. The family-run company, met a £68,000 shortfall needed to pay for a Nano-Knife device, which uses revolutionary, non-invasive technology for cancer patients.

 

Peter Wilby, Chairman of Caravan Guard and its sister company Wilby Ltd, heard of the appeal from a close family friend whose wife and son have both received treatment at the Leeds Cancer Centre. “As a family business we’re committed to supporting local and national charities by sharing some of our financial success,” said Managing Director Ryan Wilby. “This appeal struck a real chord with us as we’ve seen first-hand the benefits of treatment at the cancer centre. So we’re delighted our donation means more procedures can be carried out to prolong survival and provide a better quality of life for patients.”