Vital Scot Holiday Park Tourism Role

Vital Scot Holiday Park Tourism Role

ABOVE: Fiona Hyslop MSP (centre) is welcomed to the conference by director general of BH&HPA, Ros Pritchard OBE, and retiring chairman of BH&HPA Scotland Colin Fraser

Tourism minister Fiona Hyslop MSP has told holiday park owners that their businesses are a vital component of Scotland’s tourism industry. The minister made her remarks at November’s annual conference of the British Holiday & Home Parks Association Scotland which was held at Edinburgh’s Our Dynamic Earth.

Fiona Hyslop, cabinet secretary for culture, tourism and external affairs, was welcomed as chief guest speaker at the conference by Scottish association chairman Colin Fraser. The event was attended by delegates from many of Scotland’s 200-plus park businesses which offer holiday options from camping and glamping to luxury lodges to rent and own.

In her address to delegates, Fiona Hyslop said that her department recognises the important role played by parks in producing visitor income and sustaining employment: “Holiday parks offer visitors to Scotland both great value and a wide range of high quality accommodation options, as well as helping to sustain employment in some of our most remote and rural areas,” she said.

Picture Caption: Above- Fiona Hyslop MSP (centre) is welcomed to the conference by director general of BH&HPA, Ros Pritchard OBE, and retiring chairman of BH&HPA Scotland Colin Fraser

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Kids That Play, Stay

Kids That Play, Stay

ABOVE: Wear out the youngsters with fun play opportunities such as this one from Brean Play.

ABOVE: Wear out the youngsters with fun play opportunities such as this one from Brean Play.

The UK’s notoriously unpredictable weather means that indoor play and amusement facilities can provide an essential ‘get out of a jail’ card for holiday parks. From soft play zones to amusement arcades, parks that offer exciting indoor entertainment are sure to stand out from the crowd. “For our commercial customers we have, for many years, had a mantra ‘kids that play, stay’ because when kids enjoy the play offering, the parents will stay longer and come back more frequently,” advises Mike Black SLKids – a division of Sound Leisure Ltd. “Where you increase the dwell time, you increase the pro rata spend per head,” he adds. David Robinson of World of Leisure agrees but cautions: “The price of play is very important in holiday parks, as a captive audience, who have to pay over and over again during their holiday, will choose to leave the park each day to fi nd their amusement and fun elsewhere, especially if park prices are seen as being too high. “Three to twelve year old children are still the biggest influence on a family holiday destination, and if holiday parks cater for this age group by giving them exciting and fully interactive rides, then they will always enjoy being fully booked,” David continues. “If the weather is inclement, then all our rides can be operated either indoors or outdoors, so no disappointed younger children, whatever the weather.”

ABOVE: A sure fire winner is this driving school by SLkids.

ABOVE: A sure fire winner is this driving school by World of Rides

World of Rides has been involved with the delivery of battery operated parent and child rides since 1969. “Always buy the best rides and play equipment that you can afford, as cheap equipment will always breakdown during your busiest periods,” advises David Robinson of World of Rides.

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Winning Park Is Wildlife Magnet

Winning Park Is Wildlife Magnet

ABOVE: Woodside Lodges Country Park’s green policies have made it a magnet for wildlife.

ABOVE: Woodside Lodges Country Park’s green policies have made it a magnet for wildlife.

Woodside Lodges Country Park’s green policies have made it a magnet for wildlife. The world-famous botanist, David Bellamy, has presented Woodside Lodges Country Park in Ledbury with his prestigious Conservation Award at its top gold level. Professor Bellamy said the park’s owners, Ken and Janet Davies and their family, have shown themselves to be true friends of the countryside through their careful eco-management policies.

It’s the thirteenth year in succession that the park has scooped the award – but this year David Bellamy announced a bonus accolade. He also designated Woodside as an official “Honey Bee Friendly” park as part of his new initiative to help protect the threatened insects.

The family, said David Bellamy, have created a ‘wildlife wonderland’ on the 28-acre park which was originally bought as a smallholding by Ken and Janet 50 years ago. Today it provides luxury Scandinavian log cabins for hire, plus camping pods and facilities for holidaymakers with their own touring caravans, motorhomes and tents. One of the lakes has been designated for ‘wild swimming’ by guests, and holidaymakers are also invited to help themselves to the old-variety apples and damsons in the park’s orchard. A converted barn on the park has also been provided with a special roof which will allow the resident bats to flourish and encourage nesting swallows.

Cornish Meet For Best Of British Parks

Cornish Meet For Best Of British Parks

Cornish meet

ABOVE: Best of British members undertook a tour of Newquay’s multi-award winning Hendra Holiday Park.

Members of the Best of British parks group were meeting for their annual conference at Hendra Holiday Park, just outside Newquay in Cornwall. Members enjoyed a tour of Hendra Holiday Park which was this year named as Holiday Park of the Year for Cornwall and for South West England. The family-run business, which has a host of attractions including an award-winning pools complex, provides a wide range of accommodation to rent plus touring pitches. On the agenda was a review of BoB’s 2017 activity which saw the consortium of independent family-run parks reach record numbers of new customers. A successful digital marketing campaign, members heard, had generated a raft of bookings and enquiries from holiday guests seeking top-end park experiences. The two-day conference heard from a number of specialist speakers on different ways in which they could help promote and market their businesses in the digital era. The conference was also an opportunity for BoB to welcome additional new park members to the group – and to usher in a new chairman for the consortium.

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Stitch In Time – Landscaping

Stitch In Time - Landscaping Focus

Stitch In TimeThey say planning is the key to success and in the case of outdoor space and landscaping – a well thought-out strategy will pay huge dividends not least by avoiding costly mistakes. A useful starting point is to focus on the ‘unique selling point’ of your park or for types of clientele.

If a significant proportion of your guests are young adults on a short stay, you will want to provide ‘robust’ spaces with plenty of secure seating. Clever use of security-style planting such as prickly or thorny plants, will deter access to other protected areas. On the other hand, if the bulk of your long-term residents are more mature, ensure that there are safe and attractive ornamental spaces immediately around the living areas and communal spaces, but keep them clear from debris and obstacles and use non-slip surfaces.

DUTY OF CARE

For younger guests, preparing suitable landscaping options can prove even more challenging, ensuring that play areas are safety compliant and you can demonstrate appropriate ‘duty of care’. “People often stay in a holiday park to feel more connected with the local outdoor environment, explains Martin Howe of Wykeham Mature Plants, “But it is the holiday park itself that will bring repeat custom.

“A holiday park business cannot rely solely on their location or the surrounding countryside and must provide attractive, functional spaces,” advises Martin. “Why would you stay on a site, even if there are amazing views of the surrounding countryside, if the site itself is untidy, unloved, looks unprofessional, and even potentially dangerous?” Martin encourages holiday parks to have a clear idea of what they want to achieve and how it will benefit the business and customers alike.

“Prioritise key areas and the timescale in which you need to address them,” he advises, “Large planting schemes, as well as needing significant initial outlay, will also require maintenance, so plan for this from the start and don’t take on more than you can handle in one go,” he continues. Stitch In Time 2

“Balance this with the logistical benefits (lower transport costs, less disruption in the long term, etc) of larger jobs and decide whether to undertake a single, major project or whether to break it into smaller, more manageable chunks,” Martin adds.

Knowledge of site conditions are also essential before preparing large scale landscaping works, specifically the growing conditions in each location (drainage, soil type, exposure, etc) as well as any other limiting factors, such as access by children and proximity to grazing animals. “Select plants accordingly – planting the right plant in the right place will avoid problems later,” warns Martin.

PLANTING SEASON

There is often a wider, or cheaper, selection of suitable plants available during the traditional planting season, which is during dormancy (November to March); for many holiday parks this coincides with the off-season, so this is the ideal time to plant horticulturally, commercially, and logistically to minimise disturbance to your customers. Naturally, demand for planting services at this time of year is high so plan ahead.

To read more about prepping and planning for landscaping work please subscribe to Holiday Park Scene here.

COMPANY CONTACTS

FORDINGBRIDGE Tel.01243 55 44 55 www.fordingbridge.co.uk

WOODLAND HORTICULTURE LTD Tel. 01458 441122 www.woodlandhp.co.uk

WYKEHAM MATURE PLANTS Tel. 01723 862406 www.wykehammatureplants.co.uk

Look Before You Leap

Look Before You Leap

Look Before You LeapWatch out! Watch out! There is a plethora of non-compliant holiday hot tubs about. And with the onus on park operators and holiday let landlords to show duty of care, the holiday sector is being urged to look before you leap and check those hot tub credentials.

Currently acknowledged as the must-have search criteria for holiday bookers, there are potentially hazardous pitfalls that many holiday park operators are falling into when offering the hot tub experience to guests. In recent years, a significant number of holiday park operators and holiday let owners have purchased and operate portable spas which are in fact, domestic hot tubs, only designed for home use, and not intended for commercial markets. Often these hot tubs are not suitable for rental lodges and do not comply with the guidance within the Health & Safety Executive’s control of Legionella and other infectious agents in spa-pool system (HSG282), which was released in January 2017.

BEST PRACTICE

Although the HSG282 is not statutory law, it is considered best practice and is viewed as an approved code of practice. The standard would be used in a court of law as a measure of whether or not a risk holder has complied ‘as far a reasonably practical’ to meet the requirements of the Health & Safety at Work Act 1974. “A lot of holiday parks are not aware, or worse still, ignore the health and safety guidance that is published relating to hot tub use and control of Legionella in spa pools in business and commercial settings,” comments Chris Brady of 1 Stop Spas, Lincolnshire, whose sister company, SpaTech also runs training for holiday park operators and holiday let landlords.

Look Before You Leap 2“This poses the greatest risk to the use of hot tubs, particularly in a business setting like a holiday park.” In accordance with regulations made by the Health & Safety Executive, regular testing of both pH and disinfection should be made at least three times a day and the results logged and kept for at least five years. A monthly microbiological test is also required, testing for Legionella every quarter. The Management of Spa Pools booklet insists that the tub ‘needs to have a continuous chemical feeder built into the spa to continuously treat it with disinfectant’. These devices are not always installed into a hot tub at the point of manufacture and would therefore have to be retro-fitted at a later stage.

TICKING BOXES

Says Chris: “The release of HSG282 is very particular for all the right reasons, however, there were little or no hot tubs available on the market that ticked all of the criteria that HSG282 recommends. “Now that the industry has taken time to digest the detail released in HSG282, we are starting to see manufacturers designing and producing hot tubs which will be fit for purpose and comply with HSG282 in the very near future.”

For more unmissable advice on hot tub rentals please subscribe to Holiday Park Scene here .

COMPANY CONTACTS

1 STOP SPAS/SPATECH TRAINING Tel. 01522 300737 www.1stopspas.com

SPA SOLUTIONS Tel. 01536 540122 www.spasolution.co.uk

URBAN CEDAR HOT TUBS Tel. 01934 833 844 www.urbancedarhottubs.co.uk

FHA Saves Much-Needed Holidays

FHA Saves Much-Needed HolidaysFHA Saves Much-Needed Holidays

The Family Holiday Association has unveiled a replacement caravan that will enable the organisation to safeguard seaside breaks for hundreds of children and their parents.

The new caravan, based at Combe Haven Holiday Park, in St Leonards-on- Sea in East Sussex, was funded by travel insurance provider Citybond Suretravel after the charity’s previous van was taken out of service at short notice due to wear and tear.

The association, which provides breaks and day trips for families coping with problems such as long-term illness, bereavement, mental health issues, disability and domestic violence, officially opened the new caravan alongside Citybond managing director and FHA patron, Mansukh Ganatra. John McDonald, FHA director commented: “Mansukh and Citybond Suretravel have been generous supporters of the Family Holiday Association for many years.

“We are extremely grateful for their intervention, which not only helped us with a short-term problem but has also ensured that hundreds more children and their families will get a break in the coming years.”

Top Scoring Shropshire Parks

Top Scoring Shropshire Parks

MorrisFive touring caravan parks owned by Shrewsbury-based Morris Leisure based have all achieved a Certificate of Excellence from the traveller review website TripAdvisor.

Stanmore Hall Touring Park at Bridgnorth, Ludlow Touring Park in Ludlow, Oxon Hall Touring Park in Shrewsbury, Riverside Touring Park in Betws-y-Coed and Llanberis Touring Park in Llanberis have all been recognised by TripAdvisor after receiving consistently great reviews from caravanners and motorhome owners over the past year.

Return On Searles Leisure Investment

Return On Searles Leisure Investment

Norfolk’s Searles Leisure Resort says investments of over £1 million have helped put the park on course for the busiest ever summer in its 60-Searlesplus year history. The multi-award winning Hunstanton venue met its deadline of adding the extra facilities by the start of the school holidays with the investments in a raft of new activities, including an innovative new indoor splash zone.

Managing Director, Paul Searle, Chairman of the BHPHA says providing first-class facilities and experiences for touring guests is still the park’s core aim. He commented: “I think that many people now realise that, compared with going abroad, British park holidays offer great value and a far more relaxing time for the whole family.”

The site is also celebrating receiving AA’s Gold Pennant after meeting the stringent conditions of a five-pennant rating – and then going on to achieve a quality score of over 90 per cent in that band. “The AA’s awards put a strong emphasis on the hospitality which qualifying parks provide, and here we are indebted to our hard-working staff team at Searles,” said Paul adding: “Our thanks go to them, and to our many loyal touring customers.”

New Seaside Star For Park Holidays UK

PevenseyNew Seaside Star For Park Holidays UK

Park Holidays UK has completed the acquisition of Pevensey Bay Holiday Park near Eastbourne in Sussex. Formerly known as Martello Beach Holiday Park, the site boasts private beach access and a jetty for boats and jet-skis, and is the 28th park to join the Park Holidays UK group.

The site presently provides 265 holiday homes, both privately owned and available to rent, all set in picturesque landscaped grounds amid the countryside of the Sussex Weald. Owners and holiday guests are provided with a long line-up of leisure facilities including an indoor swimming pool, spa pool and sauna, and a fully equipped gym and fitness centre. Park Holidays UK director Tony Clish said the Pevensey Bay’s previous owners had done a magnificent job in creating a park which provides a true sense of privilege: “The lovely setting obviously gives Pevensey Bay a head start, but the park and its superbly high standards is a perfect match for its surroundings,” said Tony.

“As a group, we have always been committed to operating parks which offer only the very best customer experiences and the best value in their class. “That’s why we will ensure that Pevensey Bay continues as an ideal base for families and those who enjoy activities such as sailing, rowing, jet-skiing and sea fishing. “All of our parks make important and substantial contributions to the local economies where they are based by generating millions of pounds of visitor spending,” said Tony. “Our intention is that Pevensey Bay will build even further on the support it already provides to many local small businesses and the people they employ,” he added.