Record-Breaking Quarter

Record-Breaking Quarter

Fritton Lake

Fritton Lake

Hoseasons reported a record-breaking first quarter, posting seven of its best 10 booking days ever during the first three months of the year.

The company saw overall bookings increase by eight per cent compared to the same period in 2015. Lodges and Log cabin bookings were particularly strong, jumping 14.5 per cent and three and four-night short break bookings were also up, rising 11 per cent year on year, with short breaks now accounting for nearly 70 per cent of holidays sold.

Simon Altham, managing director of Hoseasons said: “These figures clearly demonstrate the continuing appeal of the UK luxury short break market for both families and couples looking for a safe, secure and convenient getaway only a short drive from home. Continued investment in the sector means standards of accommodation and facilities have never been so good.”

In Full Bloom

In Full Bloom

The Beach A 1Winner of the Wales in Bloom award in 2014 and 2015, The Beach Caravan Park’s well-maintained grounds and exceptional appearance all year round is what really makes the five star park stand out from the crowd.

Located on the North Wales coastline, close to the village of Llanddulas, The Beach’s neatly kept site is complemented by its scenic position overlooking the Irish Sea.

Offering guests a peaceful retreat and the opportunity to ‘get away from it all’, the park appeals to families, young and retired couples, dog owners, water sports and cyclists alike. The owners of 211 holiday homes on the site visit regularly and the park also welcomes nearly 2,500 holidaymakers each year in the hired luxury caravans.

“Excellent customer service and our commitment to continual re-investment in our park and facilities is what sets us apart,” comments park manager Nigel Owen.

“Our biggest challenge is maintaining the high standards we have set from day one and continually looking for ways in which to improve the park and therefore the overall customer experience.”

The Beach Caravan Park is one of seven awardwinning holiday parks in North Wales, Cheshire and Yorkshire, operated by Thornley Leisure Parks. Thornley Leisure Parks was founded by William (Bill) Sutcliffe Thornley and his wife Dorothy in 1962. The couple, originally bakers from Cheshire, had holidayed in North Wales for many years and when the opportunity to establish a bakery in Conwy came their way, they decided to relocate with their twin boys to the area they had grown so fond of. Bill and Dorothy soon decided that they wanted to make their hobby their business and leave the long hours and early mornings of the bakery business behind. They purchased Craiglwyd Hall Caravan Park in 1961 and never looked back.

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Playing It Safe

Playing It Safe

Pic: RSS (Playground Inspection Maintenance)

Pic: RSS (Playground Inspection Maintenance)

A state-of-the-art outdoor playground may look the part, but keeping it in tip-top condition is sometimes overlooked.

From ropes and wooden frames to nuts and bolts, there are a large number of components on play equipment that require routine checks and an annual inspection.

A leading supplier of outdoor play equipment is urging holiday park operators to show duty of care towards their play equipment. RSS (Playground Inspection and Maintenance) stresses the importance of ongoing compliance to EN1176, even with newly purchased equipment, by inspecting the equipment on a regular basis.

Andy Readman, director of RSS comments: “In the unfortunate event of an accident you must be able demonstrate compliance to avoid expensive litigation and bad publicity. When purchasing a new playground you can specify equipment that is certified for compliance to EN1176, the European Playground safety standard.

“But what do you do when your equipment is many years old, was never certified for compliance when manufactured and the original equipment manufacturer is no longer trading?” says Andy.

“Well, you still have the same obligations regarding safety of the users but it is unlikely that an item of equipment that wasn’t designed to comply can be successfully modified to comply,” he explains.

Wicksteed Playgrounds3RSS (Playground Inspection and Maintenance) have worked with holiday parks and visitor attractions for many years and can offer independent advice backed up by over 25 years’ experience in this specialised field.

Andy adds: “Remember, if you inspect regularly and repair defects your play area will continue to provide years of safe and trouble free use.”

Following a successful refurbishment of the playground equipment in 2013 to address non-compliances and extend the life of the equipment, Cosgrove Park in Milton Keynes has implemented a seasonal inspection regime based on the opening schedule for the park.

RSS have worked with Cosgrove Park to ensure that the regime reduces the number of inspections but ensures the park is inspected more frequently during the periods of highest use.

How often outdoor play equipment should be changed or updated all depends on the warranties of the equipment and its usage. The more the equipment is used, the quicker it may suffer from wear and tear. You can expect at least ten years use from any play area - and a lot more if it is well maintained. Sovereign Play Equipment has installed in excess of 10,000 play areas nationwide over the last 22 years.

Sovereign Play Equipment

Sovereign Play Equipment

In terms of price points, Justin Mottaz of Sovereign advises that a modest adventure trail could start from as little as £2,500 and an adventure tower with safer surfacing from around £5,000. “I would suggest that a sensible amount, to get a reasonable sized play area from the start, would be in the region of £10,000,” he says. “Remember that the cheaper option is often that way for a reason.”

Dominique Lloyd-Roberts of Playforce agrees: “When designing a playground, health and safety and durability should also be a priority. Look carefully at your quotations, guarantees, aftersales service and the longevity of the proposed designs – think about getting the best value for money, rather than just the lowest price.”

Playforce is a long-standing member of the API, all equipment complies with BS EN1176 and 1177 and is RoSPA tested. The company provides a full maintenance service with advice on routine maintenance, post installation, yearly and three yearly packages that include full reports, training and consultation sessions.

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A New Lease Of Life For Woolacombe

A New Lease Of Life For Woolacombe

Woolacombe Bay climing wall and view (big)

The entertainment facilities at Woolacombe Bay Holiday Park in Devon have undergone a £4 million upgrade.

Easter saw the opening of the massive £4 million development at Woolacombe Bay Holiday Village in Devon.

New facilities include a redeveloped family entertainment centre housing an all-day cafe with a sea view terrace and an entertainment lounge and bar. Other new highlights include a cinema, a children’s soft play area, a fitness gym, a pottery painting studio and an indoor pool with fun features. There are also new accommodation options including a raft of caravan holiday homes, such as the luxurious Platinum with central heating and double glazing.

Sales and marketing director, Kevin Darvill said: “Generations of families have enjoyed holidays at our park, but it was time for an update with new facilities, more space and a true style injection.

“We have taken the existing building, scooped out the insides, extended it and given it a whole new layout, one that really makes the most of the amazing sea views.”

 

New Energy Meter Legislation

New Energy Meter Legislation

Digicard Meter-1DigiCard Systems, a leading manufacturer of electricity meters is urging holiday parks to be aware of new legislation governing the design and manufacture of energy meters.

Currently all electricity and gas meters installed in the UK for billing or prepayment of energy must, by law, be of a type approved by Ofgem (Office of Gas & Electricity Markets).

From October, the Ofgem legislation is due to be replaced by new MID regulations (Measuring Instruments Directive).

Ofgem regulations will still apply to existing meter installations but property owners could be liable for prosecution if they install new meters that do not meet the new MID requirements.

“The purpose of these regulations is to protect the consumer by ensuring that all meters are manufactured under controlled conditions in order to guarantee long-term accuracy and quality assurance,” says Chris Smith of DigiCard Systems.

If in doubt ask your meter supplier for a copy of the MID Approval Certificate for your meters or visit the Government website www. gov.uk/government/publications/schedule-4- uk-nationally-approved-electricity-meters.

Dorset Clinches Title

South LytchettDorset Clinches Title

South Lytchett Manor in Dorset has been named by the AA as the best caravan and campsite in the UK, earning it the overall title of the AA’s Campsite of The Year.

The family-run business, near to Poole and Bournemouth, beat more than 900 other camping parks across Britain to take the prestigious pole place.

The accolade is awarded every year following a rigorous assessment by AA inspectors of parks’ standards of customer care, quality, and cleanliness.

Joanne Bridgen of South Lytchett Manor commented: “We’re absolutely delighted to have been chosen for this award and extend our heartfelt thanks to our holiday guests for their continuing support. “We are also extremely grateful to members of our hardworking staff team whose friendliness and commitment to quality service has been crucial to our success,” said Joanne.

Ten other camping and caravan parks across the UK were also recognised in the 2016 awards. The winning parks will be presented with their awards at a special prize giving ceremony in March.

Top Accolade For Staffs Holiday Park

Top Accolade For Staffs Holiday Park

OaklandA Staffordshire holiday park took centre stage at the county’s annual tourism awards ceremony recently when it gained a top gold accolade.

Oakland Holiday Park, near the village of Brewood, was named as the overall winner in the holiday parks category at the Enjoy Staffordshire Tourism Awards, beating all other Staffordshire parks to the title. Stepping up to receive the honour was Adam Breakspeare, whose family has owned Oakland Holiday Park for more than 30 years.

According to Adam Breakspeare, a large share of credit for the park’s success in the Enjoy Staffordshire Tourism Awards must go to the company’s staff: “The criteria for these awards place a strong emphasis on the excellence of service provided to customers, and the quality of the welcome and hospitality provided. It is our whole team which delivers the high standards our guests expect.

“We will be continuing to invest in staff training and new facilities in 2016, and hopefully encouraging even more people to holiday in this wonderful part of the country,” added Adam.

Family Holiday Donation

Family Holiday Donation

Diverse AbilitiesHoburne Holiday Parks has given away a family holiday to encourage ticket sales for a local charity raffle. Diverse Abilities presented the winning holiday to Nick Bold, who works for the charity, for selling the most raffle tickets for a prize draw.

His prize is a holiday for up to six people at any of Hoburne’s seven holiday parks in Hampshire, Dorset, Devon, Somerset, the Cotswolds and Cornwall.

Nick says he plans to give the holiday to a friend. Diverse Abilities is the only organisation that supports children and adults with profound physical and learning disabilities, and their families, in Dorset.

Park Upgrades

Park Upgrades

Hoburne2495.jpgHoburne Holiday Parks is investing £6million in a programme of company-wide developments. All seven of Hoburne’s holiday parks across the south-west of England are set to be enhanced.

The improvements will include new-look entertainment leisure complexes, and new holiday accommodation at three parks, free Wi-Fi across all of its seven parks, and will ensure an improved customer experience for all visitors from March; when the parks open for the 2016 holiday season.

The largest investment is at Hoburne Naish in Dorset, Hoburne Bashley in Hampshire, and Hoburne Cotswold in Gloucestershire, where each of these three parks will have £1million spent on creating a new-look entertainment and leisure complex, complete with new interior décor and contemporary furniture and fittings.

Managing director of Hoburne, Rod Tucker, commented: “The huge investment that we are currently making is testament to our commitment to setting new standards across the industry and to our goal of exceeding our customer’s expectations."

Double Charity Boost

Double Charity Boost

Photograph by Emily Whitfield-Wicks. Padstow Park smashes year's charity target in Spring! Mother Ivey's Bay Holiday Park. L-R Serena Pettigrew-Jelly - Cornwall Wildlife Fund Buniness Support Coordinator, Jacqui White - Wadebridge Food Bank Manager, Mother Ivey's Bay Holiday Park Director Patrick Langmaid and Mother Ivey's Bay Holiday Park Receptionist Simon Sexton.

Photograph by Emily Whitfield-Wicks.

Two Cornish charities each received a four-figure boost to their fundraising efforts, thanks to an enterprising Padstow holiday park’s visitor giving scheme.

Cornwall Wildlife Trust and Wadebridge Foodbank have both been handed cheques for £1,700 from Mother Ivey’s Bay Holiday Park at Trevose Head. The much-needed sums were raised by guests who donated £1.00 on top of their holiday costs when booking a stay at the multi-award winning park.

The total amount was then doubled by Mother Ivey’s Bay owner Patrick Langmaid to create the £3,400 windfall which was shared by the charities.

“Many holiday businesses in Cornwall give very generously of their time and resources to help local charities, and we are very proud to stand alongside them,” said Patrick. “Our charity work receives immense support from our holiday guests who make donations when booking their stays with virtually nobody opting out of the scheme.

“We’re also greatly indebted to our staff who also make a superb contribution through their efforts to our fundraising activities,” added Patrick. He said that the present level of 2016 bookings for the park, which reopens in March, suggests that this year’s total could well be exceeded by the end of the season.