Industry Returns To The Good Times

A highly successful year for many, 2015 got off to a good start with an extended spring season and the early onset of summer, which put a spring in the step of many holiday park operators.
Riding the crest of a wave, the holiday park and tourism industries in general are feeling positive and confident as we head into the New Year. Holiday Park Scene magazine asked a selection of leading industry personalities to give their take on 2015 and their predictions and resolutions for the year ahead…

Tim Gibson

Managing director of Haven Holidays

“2015 was very positive for Haven; our business grew by over 6 per cent, with more customers searching out and enjoying their holiday in our luxury end accommodation. As a result, they did pay more for their holiday in 2015 but the improvement in our guest satisfaction scores suggest that they found the extra investment in their holiday well worthwhile.

“The good early season weather certainly helped get the year off to a good start and we were able to maintain the momentum throughout the year. Also, our continued investment in the product both physical and service elements has contributed to an increase in repeat custom which bodes well for the future.

“Looking ahead to 2016, we are already seeing more people choosing to book early to secure their first choice of park and chosen accommodation. Some of our most exclusive units are already very well sold and people will increasingly discover that if they wait, it’ll be too late.

“I hope to spend more time on park this year speaking to our park teams and our guests. I also plan to continue to work smarter, to make sure we continue to deliver our business objectives in the most efficient but also the most enjoyable way possible.”

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