Thrills And Spills

Posted on June 30, 2017

Thrills And Spills

Water play is sure to keep guests returning year after year…

There’s no better time for enjoying the thrills and spills of water play than on a family holiday.

A holiday park that can offer a unique and exhilarating swimming experience is sure to score over it’s nearest rivals. Through smart design and a clever selection of features, any holiday park can transform their swimming pool into an exciting aquatic play space that guests will enjoy and want to return to on repeat visits. “Water play installations offer a range of benefits when compared to standard swimming or paddling pools,” explains Ernie Hemming of Ustigate Waterplay.

“Firstly, a water play installation uses water on demand, which is a more economical and cheaper solution as water will be consumed only when someone touches one of our activation bollards using considerably less water. Moreover, a water play installation provides countless hours of fun for all the family.”

Ustigate installed a bespoke splash zone at Dinosaur Adventure Park in Norfolk last year.

The allocated splash area had previously been home to long-standing old wooden outdoor play equipment which had become outdated so the park owners took the decision to reinvest in the area and give it a new lease of life. The new splash zone takes inspiration from the famous Dippy the Dinosaur, the mascot and one of the Dinosaur Adventure Park’s most popular attractions in order to attract and retain more customers on site.

The splash zone was divided into three bays which have range of play items designed for each age group - toddler, teen and family. The focal point is the huge ‘supersplash’ elevation consisting of a bucket that tilts over crashing onto a platform creating a mini-tidal wave soaking everyone in its spray zone. The fully PWTAG compliant filtration and recirculated water system ensures highest quality of water for children to play in.

EXPLORE OPTIONS

Ustigate’s Vortex sourced products offer the latest designs and features which are premium quality and competitively priced. The price of a typical splash pad depends mainly on three factors; size of the scheme, the type of water system that will be used - one use or re-circulating - and finally the selected water features. According to Ustigate, a typical once use system would usually cost between £50,000- £100,000 and a recirculating system costing £300,000- £500,000.

“Ensure you have explored all possible options as water installations can be expensive and time consuming,” comments Ernie. “Remember that the cheapest option may not always be the right decision in the long term as a significant drop in quality may lead to additional repair or alteration costs in the future or even worse closing of the water play installation. “Even though initial setup costs for a high quality and robust water system may be excessive this will be cost effective in the long run as the water system will be able to stand the test of time and demands of excited children.”

Leyland-based World Leisure recently completed a £1.5m overhaul of the swimming pool facilities at Ribby Hall Village Holiday Park in Lancashire, in just 12 weeks.

MAIN ATTRACTION

The holiday park’s pool is well-known for its water slides and is used by members and visitors alike. It was given a refurbishment eight years ago but bosses at the attraction decided the time was right for a complete revamp, with added facilities to maintain interest for visitors. The new pool features new slides including a 48m interactive play slide. Members and guests are able to climb a tower to the top of the slide, which then takes them out of the building and back inside again. As they come down the slide, they can play an interactive touchpad game on the inside of the slide, with scores recorded once the ride is complete.

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Company Contacts

Certikin Tel. 01993 778855 www.certikin.co.uk

Hippo Leisure Tel. 01752 771740 www.hippoleisure.com

Ustigate Waterplay Tel. 01322 424445 www.ustigatewaterplay.co.uk

World Leisure UK Tel. 01777 284883 www.worldleisureuk.co.uk

Squeaky Clean

Posted on May 3, 2017

Squeaky Clean

The increased demands placed on heavily used facilities require careful consideration and professional planning.

Washrooms are one of the most-used facilities at a holiday park or campsite and are all too important to be left to chance. From design layout to lighting and cleanliness, it’s often the smallest rooms that can have the biggest impact on a customer experience. Modern washroom designs continue to become ever more stylish, sophisticated and eco-friendly, from urinals with television screens to all-in-one toilet, sink and vanity table units. “Washrooms don’t have to be boring and grey,” comments Ged Hirst of design specialists Cubicle Centre.

“Vibrant cubicles and walls brighten the washrooms and create a better environment. There are many coloured and woodgrain panels available to match any theme or design choices you might want.” Cubicle Centre is an award-winning, family-run business that manufactures and supplies washroom panel products. These include toilets cubicles, shower cubicles, vanity units, and wall panels. The company has supplied dozens of holiday parks with durable washroom facilities. Most recently, Cubicle Centre provided shower and toilet cubicles for the newly renovated washroom block at Glan Morfa Mawr Caravan Park on the Welsh coast.

VITAL INGREDIENT : “Holiday park toilet and shower facilities are vital for attracting repeat visitors,” says Ged. “Guests want to be as comfortable as possible during their stay. A dirty, smelly or out-of-order washroom will damage their experience. “My advice is to ensure facilities are well signposted, well-lit, heated and cleaned at regular intervals. It is also important to make sure you provide enough toilet cubicles, washbasins and showers - this will reduce the chance of visitors having to wait to use the facilities.” Ged advises that a properly planned and maintained washroom can last between ten and 20 years, depending on the quality of the fittings, panels and sanitary products.

Loo of the Year entrants benefit from a cost effective way of receiving an independent assessment of the standard of their washrooms. Pic: Old Oaks Touring Park.

Exploring the different types and qualities of materials on offer is essential. Heavy duty locks and legs will keep your shower and toilet cubicles in working order and water-proof wall and cubicle panels will be able to resist distortion and damage from moisture. Says Ged: “Buying cheaper products to begin with will end up costing you more later on. For example, MFC cubicle panels are a cheaper option but they can swell and distort when exposed to too much moisture. Whereas Compact Grade Laminate (CGL) panels will cost more initially but are water-proof and vandal resistant, which means they will be durable enough to last the heavy use environment of a holiday park washroom block.”

Another key consideration is the safety of the guests who use the facilities. Visitors will use the washroom block in different weather conditions. On rainy days users might walk in wet and mud, which can be a slipping hazard so the flooring should be non-slip to avoid these types of falls. The facilities should also have good lighting for safe use a night and adequate heating. It’s also important to consider less physically able visitors. There should be easy access to the washroom via ramps if needed and clear circulation routes at 1500mm wide for wheelchairs should be provided. Larger sized shower and WC cubicles with grab rails may also be required. The increased demands placed on heavily used facilities require careful consideration and professional planning. It goes without saying that well-designed washrooms should at least be clean, dry, well ventilated and user friendly. hygiene in kitchens and other back of house areas which the customer cannot see. Poorly maintained washrooms can easily damage the wider reputation of a business.

COMPANY CONTACTS

DUNHAMS WASHROOM SYSTEMS Tel. 01603 424855 www.dunhamswashrooms.com

LOO OF THE YEAR AWARDS Tel. 01531 640715 www.loo.co.uk

ARMSTRONG COMMERCIAL LAUNDRY SYSTEMS Tel. 01635 263410 www.armstrong-laundry.co.uk

CUBICLE CENTRE Tel. 01924 457600 www.washroomcubicles.co.uk

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Holiday Snaps – Josh Donald Managing Director of South West Holiday Parks

Posted on March 17, 2017

Holiday Snaps- Josh Donald Managing Director of South West Holiday Parks

How is 2017 shaping up for your parks? We are very excited about the 2017 season and feel that the staycation will be stronger than ever with more and more families choosing to holiday in the beautiful South West. Demand is already up on last year for camping, holiday lodges and private lodge ownership.

What challenges are currently facing the holiday park sector? Not just meeting, but exceeding, our customers’ expectations is our greatest challenge. We strive to offer the very best in accommodation, facilities and service and the expectations of our customers are rising at the fastest rate I have ever seen.

How have visitor expectations changed during your time in the holiday business and how have you reacted to those demands? Our customers will not accept poor service or accommodation and they are right. We are constantly re-investing to ensure that we keep ahead of our competition. Customer retention is very important to us and proves that we are getting it right.

If you had to identify one element, what is the most crucial aspect to the success of the park? Our team. Everyone plays their role to ensure the smooth running of the business and we work hard to ensure we pull together and deliver the best parks we can for guests.

Who is the most important person in the business and why? We believe that our customers are the most important people. They are the reason we are in business and what we offer them really matters.

What has been your most interesting experience in the industry? Developing Coast View, Shaldon and taking it from a run-down out-dated holiday camp to a dynamic five star holiday park. We are not finished yet and there is still much to do but the transformation has been incredible and very rewarding to see.

What is the best piece of business advice you have been given and by whom? My father once told me ‘customer first or you’ll have no customers’ and this has stuck with me ever since, and works because it is so true.

Where do you see yourself and the company in ten years’ time? Still growing, developing and learning I hope. Perhaps with several more parks to add to the SWHP brand but without forgetting that we never wanted to be the biggest; just the best.

Where do you go on holiday? We appreciate how lucky we are to live in Devon but we do spend a lot of time with family and friends on the Isle of Wight. We also love Cornwall, France and Italy but never get to go as often as I would like.

Devon Park Embarks On A Green Safari

Posted on March 17, 2017

Devon Park Embarks On A Green Safari

The owners of Ladram Bay Holiday Park are stepping up their efforts to make the park a haven for flora and fauna, including endangered species.

Visitors to Ladram Bay Holiday Park this year are being invited to enjoy a ‘green safari’ of the grounds where a raft of new wildlife-friendly initiatives are taking place. Last year the park was named by world-famous botanist David Bellamy as a winner of his prestigious conservation award at its top gold level.

Now Ladram Bay’s family owners say they intend to move up another gear in their efforts to make the park a haven for flora and fauna, including endangered species. Holiday guests, it says, will notice many new plantings of native trees, shrubs and flowers – including foxgloves flourishing in fallen trees which have been allowed to naturally decay. At the same time, the park will be removing various non-native species such as laurel – and bolstering its historic hedgerows with new plants such as blackthorn, spindle and hazel.

Credit for much of the work, says Ladram Bay, is due to head gardener Scott Rowe who leads a four-person grounds-keeping team tasked with putting the park’s plans into action. Park director Zoe House says the latest initiatives will add an extra dimension of discovery for holiday guests to enjoy during their stays: “Our family first started welcoming holidaymakers to Ladram Bay Holiday Park more than seventy years ago,” said Zoe. “It was then a farm, and we have never forgotten our agricultural roots and the importance of managing the land in a sustainable way. “Protecting the natural world and its inhabitants is even more important now than it was then, and we try to ensure that the park is as welcoming to wildlife as it is to guests.”

BH&HPA Welcomes New Chairman

Posted on March 7, 2017

BH&HPA Welcomes New Chairman

Paul Searle has been appointed as the new Chairman of the BH&HPA.

Paul Searle, managing director of Searles Leisure Resort in Hunstanton, North Norfolk, has become the new national chairman of the British Holiday & Home Parks Association (BH&HPA). The organisation brings together the owners and managers of some 3,000 park businesses which, according to tourist board statistics, accommodated 13.5 million holidays in 2015.

The figure equates to 30% of all holiday nights spent by domestic holidaymakers in Britain that year. Paul believes that the association he now chairs is stronger today than at any other point in its 60-plus year history: “Ours is an incredibly diverse industry, bringing together businesses of all types and sizes,” he says. “The sector includes many long-established family-owned enterprises, which form the majority of BH&HPA’s membership, as well as major holiday park groups with a national presence.

COMMON GOAL “What binds us together, however, is a common goal – and it’s that of constantly evolving, and refining the standard of the services and facilities we offer to customers. “An important way to achieve this is by parks coming together to share their knowledge and experience, and the association is the perfect platform for facilitating this,” said Paul. Paul heads one of Norfolk’s largest and most popular holiday centres which he manages in partnership with his brother Andrew and sister Joanna.

The family business was founded in 1954 by Paul’s grandfather, Geoffrey, and began life as a modest touring park serving visitors to the popular coastal resort of Hunstanton. Today, Searles provides more than 500 privately owned and rented caravan holiday homes and lodges, as well as 300-plus touring pitches plus luxury timber camping pods. Paul follows his father, Richard, who served as BH&HPA national chairman from 1995 to 1997, and who was appointed MBE for his services to tourism in 2001.

Good Neighbours

Posted on March 7, 2017

Good Neighbours

Artist’s impression showing the planned development at Meadow Home Park.

When Andrew Thornley’s parents diversified from running a bakery to running caravan parks in the 1960s, the ingredients were set for a family-run business that is still going strong almost 50 years later. Olympic Park Homes, as the company is now known, has been in operation for six years although Andrew Thornley has been in the residential park homes business for at least 17 years. Now in his sixties, Andrew is still very active in the business but is gradually passing over the reins to step-daughter Sam Leigh-Jones and her husband Darren Jones.

Six years ago, Sam and Darren took an increased role in the company, initiating a stronger commercial focus that led to them re-branding as Olympic Park Homes. Today, Olympic operates three residential parks - Delamere Grove and Meadow Home Park in Cheshire and Carrwood Park in Lancashire. All three Olympic parks are exclusive to people 50 years or older, are pet friendly and crucially, are set in stunning locations. Meadow Home is the newest and smallest of the three parks, but Sam considers it to be the family’s flagship park. “We bought Meadow Home from another family in June 2015,” explains Sam. “At the moment we have 18 homes there, but we already have planning permission for another seven. I don’t think you could find a more picturesque and peaceful location.”

THIRD TIER Meadow Home Park lies beside the River Weaver and the layout of the park takes full advantage of its natural topography. The development, which will add in a third tier of new homes to replace older models, is planned to start this May. Sam hopes that it will be completed by September. “We’re really excited about this project and also keen to get it completed,” says Sam. Darren, Sam and their two daughters live on the site and take a strong personal interest in their residents.

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Paperless Policy

Posted on March 7, 2017

Paperless Policy

Leisuredays’ Managing Director, Ryan Wilby, presents a cheque for £15,163 to Barbara Dinsdale, of Heart Research UK, and their mascot Hartley.

A paperless initiative by insurance provider, Leisuredays, has helped the company raise more than £15,000 for national charity, Heart Research UK.

Leisuredays donates £1 to the charity every time a customer chooses to receive their insurance documents by email rather than in the post. The Paperless Policies initiative has raised a whopping £62,908 in the last eight years.

This year, Leisuredays’ Managing Director Ryan Wilby presented the charity with a cheque for £15,163 during Healthy Heart day. The money will help to prevent and treat heart disease across the UK by funding the charity’s work.

“We thought we’d written our biggest cheque last year, but once again I’m delighted that our customers have helped to raise the most money yet to support Heart Research UK’s very valuable work,” said Ryan. “Plus, customers not only receive their insurance documents quicker but they’re also helping to protect the environment too.”

Gold Rush For Staffordshire Park

Posted on March 7, 2017

Gold Rush For Staffordshire Park

Adam Breakspeare proudly shows the gold award his family’s park has earned for its quality standards.

The owners of Oakland Holiday Park in Staffordshire are celebrating after the park won the overall gold award in the holiday parks category at the recent Enjoy Staffordshire Tourism Awards. It is the second year in succession that Oakland Holiday Park has scooped the top title. The presentation to the Breakspeare family, which has owned the park for more than 30 years, was made at a glittering ceremony at the Alton Towers Conference Centre.

The park provides luxury caravan holiday homes for private owners, and is also just completing a major refurbishment of its self-catering chalets which are available to rent. The park’s clubhouse has also been given a full makeover this winter, and will be ready to welcome holidaymakers when the park re-opens for the season in March. Partner Adam Breakspeare commented: “Our aim is to provide firstclass surroundings for visitors, and to match these with a high standard of hospitality – both are often mentioned by in our online reviews.

“They are also two of the main criteria in the Enjoy Staffordshire Tourism Awards, so naturally we are delighted that the judges were impressed with what we’ve achieved.” He added: “A big share of the credit must go to our team of staff who help us maintain our high standards, and do a great job of making our guests feel at home.”

Park Expansion

Posted on March 7, 2017

Park Expansion

Tingdene is expanding Bedwell Park in Cambridgeshire

Tingdene Parks is expanding one of its Cambridgeshire park home sites with the addition of new plots. Bedwell Park in Witchford is about to see the launch of seven plots on what is already one of the county’s most sort after park home estates exclusively designed for the over 45’s. Works have already commenced to accommodate a mixture of ready to move into homes and vacant plots for customers to design and furnish to their own specification.

The homes which are built to the latest energy saving standards provide low maintenance and can be designed and built to individual specifications, with over 100 floorplans and ideas to choose from. Each home also comes as a turnkey package, to include carpets, curtains beds, kitchen appliances, sofas and chairs providing the opportunity for that truly fresh start in life. By choosing to downsize and move on to these private residential estates has meant that owners have been able to release equity from their previous property, leaving some money in the bank allowing them the opportunity to truly enjoy life.

Matlock Park Gets £1Million Makeover

Posted on March 7, 2017

Matlock Park Gets £1Million Makeover

Haytop Country Park will feature a number of luxury lodge homes.

Residential and luxury lodge park operator, Countrywide Park Homes is investing £1 million into a new development on Haytop Country Park in Matlock, Derbyshire. This is the 15th park to be added to the Countrywide Park Homes portfolio and will see the addition of a number of new luxury lodge homes while retaining its current camping and touring caravan area. The on-site mill house that has survived two World Wars will be renovated into a farmhouse-style tearoom, shop and residents lounge.

The new development is set to attract prospective homeowners from across the country and boost the local economy with the influx of new visitors to the park. Jonathan Harvey a Partner at Countrywide Park Homes said: “We are investing a lot of money in to the park and hope to create luxury affordable homes, whilst also maintaining the history and beauty of the park.” This is one of the first in a line of luxury lodge parks to be developed by Countrywide Park Homes, following the success of Malton Grange Country Park in Yorkshire. Jonathan added: “I’m thrilled to be expanding our portfolio of parks, and am especially excited about this new addition. Surrounded by the beautiful countryside and picturesque towns, the new homes will be the perfect place to make some lifelong memories with your loved ones.”

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Thrills And Spills