Josh Donald

Moving On Up

Posted on May 3, 2017

Moving On Up

At Coast View there is a mixture of accommodation on offer to suit all tastes and budgets, including spacious luxury lodges, modern wooden chalets and static caravans

At Coast View there is a mixture of accommodation on offer to suit all tastes and budgets, including spacious luxury lodges, modern wooden chalets and static caravans.

With a host of extensive improvements completed in 2016 and further plans on the table for the future, Coast View Holiday Park in Devon is going from strength to strength. The park is the flagship site for South West Holiday Parks and is nestled in the hills overlooking the pretty seaside village of Shaldon. Bought by the company in 2012, Josh Donald, and his team, has turned the tired, dated park into a modern site with first class facilities, excellent customer service and strong links with the local community.

“We see an average of 7,000 guests a year and that figure is growing year on year” reveals Josh Donald, Managing Director of South West Holiday Parks. “Moving forwards we hope to see that number rise, especially with the improved infrastructure and facilities in place as well as our new luxury lodges with their boutique hotel feel.” Last year saw the opening of Coast View’s new heated indoor swimming pool, complete with a toddler pool and boasting sea views. The park also launched a new restaurant in 2016 - ODE&CO at Coast View - with celebrated local chef and restaurateur, Tim Bouget. The bright, contemporary Italian restaurant is at the heart of the park and is proving to be a popular addition with guests.

BRIGHT FUTURE : “We have already carried out extensive changes at the park over the last few years, but we aren’t stopping yet. We have plans for more luxury lodges to be created and have already had great interest from potential owners about these,” explains Josh. “To compliment the swimming pool, we plan to add a luxurious spa and beauty rooms as well as a state-of-the-art fitness suite and envisage this being in place by 2018. Our much-awaited Portland Drive development is now open and we are currently working the new phase of lodges.” At Coast View there is a mixture of accommodation on offer to suit all tastes and budgets, including spacious luxury lodges, modern wooden chalets and static caravans. The park is open 365 days a year for holiday home owners and holidaymakers can visit between April 1st and November 1st. This year is shaping up to a busy year for the park, with bookings already up on last year. “We have a range of clientele at the park and everyone is welcome. Our choice of accommodation means there is something for everyone and every budget,” says Josh.

The ODE&CO restaurant offers breakfasts, fresh-baked breads, artisan coffees, lunch and dinner menus that feature fresh pasta, salads, grills, seafood and wood-fired oven pizzas

The ODE&CO restaurant offers breakfasts, fresh-baked breads, artisan coffees, lunch and dinner menus that feature fresh pasta, salads, grills, seafood and wood-fired oven pizzas

Last year saw the opening of Coast View’s new heated indoor swimming pool, complete with a toddler pool.

Last year saw the opening of Coast View’s new heated indoor swimming pool, complete with a toddler pool.

EYE ON THE BALL :  “We also run a number of promotions during the season that are very well received and are perfect for catching that much needed, last minute break.” He adds: “There is no denying that we are facing challenging times as a country and Brexit means many businesses are being cautious. While we are seeing a steady rise in visitors across all of our parks as more people are holidaying on home soil, we are aware we have to keep our eye on the ball at all times.” In terms of local attractions, Coast View is situated next to a golf course and owners receive free membership at Teignmouth Golf Club, which is a short drive from the site.

The city and the moors are all on the doorstep so guests can be as active as they wish. The reception team is on hand with information and suggestions of places to visit and free Wi-Fi throughout the park means guests can easily look up local attractions. Says Josh: “For us, the park can only be a success if our guests are happy. We are a family business and pride ourselves on offering value for money holidays and a first class experience. From the moment they drive into Coast View, to the moment they wave goodbye, we want guests have had a great time and we would love to see them return for another holiday. “We believe our attention to detail, excellent customer service and flexible approach are all deal breakers, but it’s the stunning views across the Jurassic coastline that really put this park on the map.”

Coast View Holiday Park Tel. 01626 818 350 www.southwestholidayparks.co.uk

Holiday Snaps – Josh Donald Managing Director of South West Holiday Parks

Posted on March 17, 2017

Holiday Snaps- Josh Donald Managing Director of South West Holiday Parks

holiday snapsHow is 2017 shaping up for your parks?  We are very excited about the 2017 season and feel that the staycation will be stronger than ever with more and more families choosing to holiday in the beautiful South West. Demand is already up on last year for camping, holiday lodges and private lodge ownership.

What challenges are currently facing the holiday park sector?  Not just meeting, but exceeding, our customers’ expectations is our greatest challenge. We strive to offer the very best in accommodation, facilities and service and the expectations of our customers are rising at the fastest rate I have ever seen.

How have visitor expectations changed during your time in the holiday business and how have you reacted to those demands?  Our customers will not accept poor service or accommodation and they are right. We are constantly re-investing to ensure that we keep ahead of our competition. Customer retention is very important to us and proves that we are getting it right.

If you had to identify one element, what is the most crucial aspect to the success of the park?   Our team. Everyone plays their role to ensure the smooth running of the business and we work hard to ensure we pull together and deliver the best parks we can for guests.

 

Who is the most important person in the business and why?  We believe that our customers are the most important people. They are the reason we are in business and what we offer them really matters.

What has been your most interesting experience in the industry?  Developing Coast View, Shaldon and taking it from a run-down out-dated holiday camp to a dynamic five star holiday park. We are not finished yet and there is still much to do but the transformation has been incredible and very rewarding to see.

What is the best piece of business advice you have been given and by whom?  My father once told me ‘customer first or you’ll have no customers’ and this has stuck with me ever since, and works because it is so true.

Where do you see yourself and the company in ten years’ time?  Still growing, developing and learning I hope. Perhaps with several more parks to add to the SWHP brand but without forgetting that we never wanted to be the biggest; just the best.

Where do you go on holiday?  We appreciate how lucky we are to live in Devon but we do spend a lot of time with family and friends on the Isle of Wight. We also love Cornwall, France and Italy but never get to go as often as I would like.