Park Lawyers Celebrate National Award

Park Lawyers Celebrate National Award

Specialist lawyers to the holiday park sector, Tozers has clinched the Team of the Year accolade in the annual search by LawNet for lawyers delivering exceptional performance to their clients. The award judges recognised Tozers as having established an enviable reputation in their specialism which greatly benefits both the British Holiday & Homes Parks Association and its park members. The Exeter-based practice was among the 70 UK law firms competing for honours given each year by LawNet, the national consortium of leading independent legal practitioners. Tozers’ top team accolade came after an in-depth analysis of the scope of support and commitment it has provided to BH&HPA and its 3,000 member-parks. At a national level, judges said, the firm’s park team played a hugely important role in assisting the lobbying activity of BH&HPA when addressing laws affecting park businesses. Park owners are also able to access the expertise of the practice’s park specialists in a number of ways, including a telephone helpline to assist with legal issues and queries.

The firm additionally provides detailed guidance on park-related laws via the BH&HPA Journal, and team members regularly speak at industry conferences, branch meetings, and other events. Tozers can trace the practice’s roots in Devon back to 1785, and today employs around 170 staff at its Exeter headquarters and area offices around the county. Paul Kelly, head of the parks team and managing partner at Tozers, said the award reflected the commitment of his colleagues to supporting a dynamic and highly regarded industry. The team’s determination to achieve the best possible outcomes for BH&HPA and park businesses, said Paul, was a strength in which the whole firm could take pride. National Chairman of BH&HPA, Andrew Baragwanath, paid tribute to the knowledge and sound advice which Tozers brings to the holiday and residential parks sector: “This is a very well deserved award for a dedicated team of professionals who have made it their job to fully understand our industry, and to serve our best interests,” he said. Andrew added: “They have a thorough grasp of the myriad different laws and regulations which impact on parks, and the implications these have for business owners and the sector as a whole.”

Don’t Slip Up On That Inevitable Accident

lorica

Talk to Peter Heffer of Lorica Insurance today about their fresh approach to insurance claims.

Don't Slip Up On That Inevitable Accident

Accidents happen. Making the best of them can lead to a happy customer who will come back to your park time and time again.

We asked Peter Heffer of Lorica Insurance Brokers for his insight into how, despite common belief, insurance claims can improve the customer experience.

“All the best efforts in the world won’t stop accidents, it is a fact of life that they can and will happen,” advises Peter. “We can do our best to avoid them but at some point they will occur. Insurance companies accept this fact and make provision within their cash reserves.”

Peter advises: “There is a way to approach claims for injury to third parties (and employees) where the insurer takes a much more proactive stance shortly after the accident has occurred.

“The concept is based around customer care, where the insurer contacts the injured party as soon as reasonably practicable to ask how they are, is there anything they need, would they like someone to arrange various forms of care for them such as physiotherapy and the like.

“Ultimately this early intervention makes the customer feel that they are being treated fairly and they may not bring a formal claim against you, or should they do so then the legal fees are far lower as most of the investigative and medical attention has already been addressed,” adds Peter.

“Some claims won’t even involve a lawyer as the customer has built up a rapport with the insurance company and is happy to work with them.”

Contact Peter today to learn more about Lorica’s fresh approach to insurance matters and how it can benefit your business.

Lorica Insurance Brokers
Tel. 07827 895671
pheffer@loricainsurance.com
www.loricainsurance.com