Energy-Efficient Era For Hot Tub Heating

Posted on March 12, 2015

The compact heat exchanger is hidden behind the skin of the hot tub, so is neither visible nor affects the design.

Energy-Efficient Era For Hot Tub Heating

Bowman heat exchangers are helping a luxury golf and leisure resort save thousands of pounds a year on its energy bills while maximising the potential of its sustainable heating system.

The Bowman units are part of a new and innovative heating system for hot tubs, which uses a biomass boiler and heat exchangers instead of conventional electric heating. The system has been installed at the KP Club, a prestigious leisure destination which is set in 180 acres of the Yorkshire Wolds. The club recently opened 24 new luxury woodland lodges which offer guests privacy combined with the facilities of a boutique hotel.

The lodges each have their own hot tub, supplied by Bristol based, Urban Cedar, who are specialists in the design, build and installation of contemporary cedar wood hot tubs. The energy savings of the combined biomass boiler/heat exchanger system are nothing short of remarkable.

“On average, using conventional electric heaters, each hot tub would use around £500 annually in electricity. However, by using the existing heat source of the biomass boiler system, the hot tubs are now heated at no extra cost – saving the KP Club approximately £12,000 a year,” says Antony Perry, managing director of Urban Cedar.

The KP Club approached Urban Cedar when the resort was looking at a greener way of heating the hot tubs. “Having heard that heat exchangers are a highly efficient solution, the club asked us to contact Bowman first, because of its reputation as the best in the industry. Bowman introduced us to GVS, one of their UK distributors, who advised us on the best unit for the application” says Antony.

Urban Cedar fitted the hot tubs with the Bowman units which was simple as just standard plumbing components are required. The compact heat exchanger is hidden behind the skin of the hot tub, so is neither visible nor affects the design.

An added benefit of the new system is the much faster heat up times. Traditionally, electric heaters would raise the water temperature in the tubs by 1-2°C an hour, taking up to 24 hours to heat a tub from cold. The Bowman heat exchangers raise the water temperature by 12°C an hour – so the tub reaches temperature within just two to three hours, giving greater flexibility between changeovers and ensuring the tubs are immediately ready when new guests arrive.

Bowman
Tel. +44 (0)121 359 5401
info@ejbowman.co.uk
www.ejbowman.co.uk

Holiday Snaps: Claire Jeavons, Beverley Holidays

Posted on February 9, 2015

Holiday Snaps: Claire Jeavons, Beverley Holidays

Claire Jeavons is the third generation of the Jeavons family who together run the award-winning Beverley Holidays and Whitehill Country Park, situated in the heart of the English Riviera. Claire is also chairman of the prestigious Best of British Holiday & Touring Parks Group, for which Beverley Holidays is a member, as well as being on the board of directors of the English Riviera Tourism Company.

How do you see the UK holiday industry at the moment?

The UK holiday industry is a hugely exciting area at the moment. We’re finding that more and more people are seeking a UK-based staycation over going abroad. Plus, here in the English Riviera, our famously mild micro-climate means visitors can still enjoy a sunny seaside holiday without the hassle of heading too far from home or flying overseas.

What are the main challenges facing the industry?

If the spate of storms we experienced last winter proved anything, it was how changeable the UK climate can be. However, the quick response we saw here in the South West to the damaged Dawlish railway line instilled a huge amount of confidence in the tourism community that we are more than capable to rising to any challenges that the weather might throw our way.

How have customer expectations changed during your time in the holiday business and how have you reacted to those demands?

Having welcomed visitors to the English Riviera for more than 56 years, our team has been given a fascinating insight into the increasing expectations of customers. As a business, we pride ourselves on constantly adapting and re-investing in our holiday parks to ensure we always stay at the forefront of the tourism scene.

If you had to identify one element, what is the most crucial aspect to the success of your business?

The secret to our long-standing success is undoubtedly down to the hard work and dedication of our teams, and also our ability to constantly adapt to changing customer needs. We have transformed ourselves from a small-scale site on farmland to a destination in its own right, offering a multitude of on-site facilities and modern holiday accommodation.

What has been your most interesting experience in the industry?

We have recently undergone a major re-branding initiative at Beverley Holidays, whereby we unified a number of our parks under the ‘Beverley Holidays’ banner. It was a fascinating experience as we have a passionate following of loyal customers who were understandably curious of the changes, but the end result has been hugely successful and well received by guests both old and new.

What does a typical day in the office for you entail?

My main role is running the marketing department and covering all areas from social media to advertising and public relations. There is always a marketing campaign on the go.

What is the best piece of business advice you have been given and by whom?

It’s a cliché but ‘put yourself in your customer’s shoes’. I’m a big traveller and I love to visit new places and experience new things, and this certainly helps when it comes to gaining new ideas to improve our guests’ holiday experience. I’m also constantly visiting other holiday parks in the UK through by work as chairman of the Best of British Holiday and Touring Parks group, which gives me a rare insight through the eyes of a customer.

Where do you go on holiday?

I tend to stay in all sorts of different accommodation styles from camping huts to luxury villas. There’s so much to see and experience both in the UK and worldwide, and my aim is to see it all!

First Lady Takes The Reins

Posted on February 9, 2015

First Lady Takes The Reins

Anne Dearling has taken on the role of chairman of the Caravan and Camping Club,
after being a member for 31 years.

For the first time in its history the Camping and Caravanning Club’s National Council has both a female chairman and president at the same time, following the election of the new chairman, Anne Dearling.

Formerly vice-chairman, Anne joins club president Julia Bradbury who was chosen by members at the Club’s AGM in October 2013.

“Becoming the Club’s chairman means the world to me – it’s the ultimate accolade,” said Anne of her appointment.

Anne lives in Cornwall with her husband and they have both been Club members for 31 years. She has fulfilled various administrative positions within the Club, at District Association, Regional and National Council level, which Anne says has given her a solid understanding of the Club. Anne will now be responsible for overseeing the Club’s executive, management and main committees, and her role is the pinnacle of the Club’s democratic committee structure.

Robert Louden MBE, director general of the Camping and Caravanning Club said: “I’m delighted to welcome Anne as the new chairman. Her energy and enthusiasm for the club, and for all things camping, shine through in everything she says and does.

“We look forward to the Club growing and continuing to deliver great experiences for its members during Anne’s term of office.”

Holiday Parks Need Business Safety Net

Posted on February 9, 2015

Holiday Parks Need Business Safety Net

Peter Heffer, Lorica’s director of holiday parks, believes holiday parks need to accident proof their future income.

According to statistics gathered by business insurance specialist, Lorica Insurance Brokers, 50 per cent of holiday parks do not purchase ‘business interruption’ insurance.

Hostages to the fortunes of the impact of severe weather, many holiday parks are gambling with their future security.

“There is a distinct lack of awareness over the extent of cover available,” advises Lorica’s director of holiday parks, Peter Heffer.

He adds: “Many think that it is either unnecessary or is purely there to provide cover for a loss of gross profit following loss or damage.”

However, this form of cover is inappropriate for the park industry, advises Heffer. “When structured correctly, cover actually provides for loss of gross revenue less any costs the park no longer incurs during any period of downtime resulting from a loss.

“By insuring in this way, the park has access to funds that allow it to continue to meet its fixed costs obligations despite a lack of incoming revenue.”

Lorica advises that cover should also apply to alternative accommodation expenses along with additional expenditure incurred to maintain the business such as overtime, temporary rental on other parks and advertising.

“Fit for purpose cover is an absolute asset to a park,” says Peter. “It is there to maintain profit levels, meet ongoing fixed costs, provide alternative accommodation and assist with recovery.”

He advises: “Park operators are urged to speak to an insurance advisor who understands the sector and is able to offer a tailored solution. Off the shelf commercial policies are unlikely to meet your needs.”

Lorica Insurance Brokers

Tel. +44 (0)7827 895671

Email. pheffer@loricainsurance.com

www.loricainsurance.com

Invisible Pool Blanket Dramatically Cuts Gas Bill

Posted on February 9, 2015

Invisible Pool Blanket Dramatically Cuts Gas Bill

Heatsavr has saved Hoburne Holiday Parks thousands of pounds on pool heating costs at the Devon Bay resort.

Hoburne Holiday Parks has saved thousands of pounds on its gas bills, following the introduction of Heatsavr liquid pool cover in the indoor pool at its site in Torbay.

Heatsavr was first used at the park in 2011, in a bid to reduce the gas consumption used to maintain the temperature of the pool and the humidity within the pool hall. Results from an independent analysis by EEVS, the UK’s leading provider of performance measurement and verification services for energy, reveal that Heatsavr has reduced gas usage at the park by 21.7 per cent, the equivalent of £4,500 cost saving per year.

Heatsavr, the original liquid pool cover, was first introduced to the UK leisure industry almost a decade ago. Many commercial pool operators and domestic owners have adopted the technology and enjoyed considerable energy savings, as well as the benefit of a simple pool cover system that works 24 hours a day.

Heatsavr works by slowing evaporation from the pool’s surface. The Heatsavr monolayer spreads across the water and traps energy and moisture within the pool. In an indoor pool, energy savings relate not only to pool water heating but also to the ability to turn down the dehumidification system due to the reduced evaporation.

“For pool managers who are in control of expenditure where the pool itself has limited controls, using Heatsavr may feel like a leap of faith as the energy savings may not be easily extracted,” says Peter Marshall of Brenntag UK. The product is odourless, tasteless and completely invisible, tempting pool managers to wonder if it is working at all.

“But pool managers should have confidence in these findings and recognise that whilst invisible, Heatsavr continues to work throughout the day and night, saving energy and enabling them to focus on other cost saving initiatives within their site.”

Peter adds: “In providing customers with the independent analysis that they have been seeking, we hope to be able to deliver energy saving benefits and ultimately, peace of mind, to a greater number of commercial operators across the UK.”

Brenntag UK
Tel. 0113 3879200
www.heatsavr.co.uk

Butlins Enforces Pool Safety Policy

Posted on February 9, 2015

Butlins stand by their swimming pool safety policy which states that every two children must be accompanied by an adult.

Butlins Enforces Pool Safety Policy

Holiday park operator Butlins came under fire recently, after a mother-of-four was asked to leave the swimming pool at Butlins’ Skegness resort for having too many children.

Kelly Noble was approached by a lifeguard while swimming with her four children and advised of the company’s swimming pool safety policy which states that every two children aged eight years old and under must be accompanied by at least one adult – a policy which is mirrored by many other commercial pool operators.

While Ms Noble was clearly outraged, Butlins insists that the policy is in place to ensure the safety of its guests.

A spokesperson for Butlins commented: “When guests book with us, our telephone advisors make them aware of our policies with regard to child supervision in our pools and at our fairgrounds. The same information is available on our website.

“Due to Ms Noble’s eldest children also requiring additional supervision, they were unable to be responsible for the younger children, which is why they would have not been able to use the pool.”

The spokesperson added: “The safety of all our guests is our absolute priority at all times and we cannot compromise that.”

Holiday Rental Market Worth £4.5 Billion

Posted on January 15, 2015

The holiday rental market is also responsible for creating 95,000 jobs nationwide. Pic: VisitBritain/Martin Brent

Holiday Rental Market Worth £4.5 Billion

The total spend by holiday rental clients in the UK is a staggering £4.53 billion per year, according to a new study into the economic impact of the sector. The rental market is also responsible for creating over 95,000 jobs nationwide.

Additionally, expenditure by tourists staying in selfcatering accommodation grew faster than expenditure by tourists booking any other accommodation. The first of its kind, the study was carried out by HomeAway, a worldwide marketplace for family accommodation, in conjunction with the London School of Economics (LSE).

Commenting on the findings, Kath Scanlon, research fellow at LSE said: “This report suggests that the holiday rental industry contributes to the UK economy by increasing tourism income and creating jobs. These effects are felt in regions across the country.

“Holiday rental visitors stay longer at their destinations and therefore spend more - in fact, many visit rural or seaside areas specifically to stay in attractive holiday rental properties. This has helped areas like Cornwall where tourism has pumped new pounds into previously struggling locales.”

Unique to the report is its analysis of key domestic destinations across the UK, specifically North Yorkshire, Cornwall and London. In terms of employment support, over three quarters of rental property owners employ staff to assist with maintenance. Nationally, owners spend an average of £1,600 per year per property on hiring employees. In Cornwall and North Yorkshire – two locations with underemployment issues – the figures are even higher. In these areas owners spend on average £2,500 and £3,000 on employment respectively per property.

Erica Chang, UK regional director of HomeAway adds: “This report is the first step in showing the significant value that the holiday rental market brings to the economy as a whole, as well as to individual communities which depend on tourism.

“While we have known how important holiday rentals are to the tourism industry, we are excited to be able to demonstrate this through figures that contribute to employment.”

Lifestyle Living Group On The Up

Posted on January 15, 2015

Lifestyle Living Group owns eight parks across England, including Carlton Meres Country Park in Suffolk.

Lifestyle Living Group On The Up

Luxury residential and holiday park operator Lifestyle Living Group has announced a rise in retained profits of £1.2m. The figures are the first to be released by the group since it announced a £20m acquisition of the parks in June last year.

The family run company, which has its headquarters in Peterborough, Cambridgeshire, reports profits are up from £0.42m to £1.64m, with tangible assets standing at £27.6m, up from £19m.

Ryan Neill, owner of Lifestyle Living Group said: “We are delighted to have received this set of results. Despite tough trading conditions the business continues to thrive. Our product is a strong one and should continue to defy the economic gloom as we improve in the years ahead.”

Eight residential and holiday parks throughout England are at the heart of the company’s offering, including Carlton Meres Country Park, Haveringland Hall Country Park, Redhill Country Park, the Flagship Country Park, Uphill Park, Lakeland View, Carlton Manor Park and Silecroft Holiday Park.

Since taking over a selection of parks around the UK, Lifestyle Living Group has put in place a £10million investment plan to be rolled out over the next three years. This fund will include substantial upgrades to existing park facilities.

Managing director, David Macdonald added: “With property prices looking set to continue rising for the foreseeable future, prefabricated homes are increasingly establishing themselves as viable alternatives for homebuyers in specific markets, such as retirees.

“Pre-fabricated builds will continue to grow in popularity as they can be delivered in a more favourable time frame in comparison to standard building methods, helping to satisfy the growing national demand for immediate housing. People will continue to spend as long as they realise value from their outlay.”

Coastal Retreat

Posted on January 6, 2015

Coastal Retreat

Seafield currently boasts 380 privately owned caravan pitches, with a further 30 due to be added for the start of the 2015 season.

Located adjacent to the picture-postcard village of Seahouses on the Northumberland coast, Seafield Caravan Park offers its guests the ultimate peaceful getaway.

The park boasts a string of accolades, including a gold David Bellamy Conservation award and a gold Enjoy England award. Most recently, Seafield was named as VisitEngland’s Holiday Village of the Year 2014 and also took gold in the North East Tourism Awards for the seventh consecutive year.

“The peace and tranquility of the park is one of its greatest attractions, which is why we have resisted any temptation to build bars or evening entertainment centres on site,” explains Alison Thompson, park manager.

“By far the most critical aspect to the success of the business is the team of people that work on the park, who constantly deliver exceptional customer service which in turn encourages our customers to return year after year.”

Alison Thompson, second from right, and the Seafield Caravan Park team took gold at VisitEngland Awards for Excellence last year.

Seafield is managed by Alison’s father, Ken Britton, along with several other members of the family who are involved in managing the daily running of the business. Part owned by the Britton family, and partly by the Earl of Moray, the park was established in 1960 as a small caravan site. By 1979, it had expanded to include 200 pitches, plus utilities and touring pitches. In 2001, 200 further pitches were added, followed by the construction of a £2.5 million private leisure club, The Ocean Club, consisting of a 20m indoor swimming pool, a separate children’s pool, gymnasium and spa area.

“Our mission statement of going far beyond expectations is achieved by giving a five star service in every aspect of our business. Attention to detail is of the utmost importance leaving no stone unturned however trivial it might be,” says Alison.

“Perhaps one of our biggest challenges is to always be one step ahead and thinking of ways to continually improve the facilities and service we offer to our guests.”

The majority of caravans on the site are privately owned, but the park also hires lodges, apartments and touring pitches. During the peak season, Seafield operates at an average occupancy rate of 92 per cent across its caravans and chalet lettings, of which 62 per cent are repeat bookings.

Alison comments: “Our typical customer base includes families with young children, activity groups such as golfers and walkers, plus over 50’s looking to rest and relax. We liaise with tourism partners to identify our target market and work closely with them as well as other tourism businesses in the community to conduct marketing and promotional campaigns to attract new and existing customers to stay with us.”

Exhibition Season Gets Underway

Posted on January 6, 2015

Exhibition Season Gets Underway

Tickets are on sale now for the Caravan, Camping & Motorhome Show, taking place from 17th – 22nd February 2015 at the NEC in Birmingham.

Thousands will be heading to the NEC in Birmingham in February, as the 2015 exhibition season gets underway with the Caravan, Camping & Motorhome Show.

Taking place from 17th – 22nd February, the show welcomes over 350 exhibitors offering the latest in caravans, motorhomes, campervans, tents, holiday homes and lodges, campsites, awnings and porches, all under one roof.

Organised by NCC Events, a wholly owned subsidiary of industry trade body the National Caravan Council, and supported by The Caravan Club and The Camping and Caravanning Club the show is the best place to see what is in store for the 2015 holiday season.

This year’s show will also feature a host of well-known personalities with a love of the great outdoors, including TV’s wilderness bushcraft expert Ray Mears and Olympic champion Sally Gunnell. Both will speak about their passions and undertake audience Q&A’s in the Experts’ Theatre.

NCC Events managing director Andrew Whalley said: “If anyone wants to find out more about holidaying in the great outdoors with their family they need to come to the NEC in February.

“Not only do we have a huge array of products on show that facilitate adventure, we’ve got features and speakers that will also inspire visitors to go camping and caravanning in 2015.”

Advanced tickets start from £7, kids go free, and free parking is available.