Compliance Countdown

Compliance Countdown

Permission must be sought from the customer for each and every purpose for which a business intends to use that data.

Permission must be sought from the customer for each and every purpose for which a business intends to use that data.

Since the 1980s, the rise of the Internet, combined with widespread technological advancements, has led to a massive increase in the amount of data being stored, processed and transmitted between businesses. Essentially, this means that the Data Protection Act is no longer fit for purpose, nor provides adequate protection for people (‘data subjects’).

The corresponding surge in cybercrime and the ever-increasing value of an individual’s personal data for marketing use has led to data protection becoming a major hot topic in the legal and business world. Following four years of high profile negotiations, the General Data Protection Regulation (GDPR) was adopted by the European Union at the end of April 2016.

TICKING CLOCK

Park owners and operators can really set themselves apart by showing prospective customers how aware they are of the need to protect their information.

Park owners and operators can really set themselves apart by showing prospective customers how aware they are of the need to protect their information.

With a two-year bedding in period, the regulation will automatically become law in all EU member states in May 2018, by which time businesses will need to comply with the new rules.
When it comes into force, the GDPR will supersede both the UK Data Protection Act 1998 and the EU Data Protection Directive of 1995.

The clock is ticking towards May 2018 regardless of the UK’s decision to exit the EU. At the time of writing, the UK has still not given notice under article 50 of the Treaty on the European Union.
This means the GDPR will automatically become UK law before the end of the subsequent two year negotiation period regarding the UK’s EU withdrawal. According to experts, the GDPR is likely to remain in place afterwards, since it also provides a desperately needed and timely improvement on existing data protection law.

“It is critically important that businesses start preparing now for the GDPR as everyone will need to use that lead-in period up to 2018 to properly prepare their business for compliance,” comments Jowanna Conboye, Solicitor specialising in Intellectual Property and Information Technology at Stephens Scown in Cornwall.

“Park owners and operators can really set themselves apart by showing prospective customers how aware they are of the need to protect their information. The advent of the GDPR represents a great opportunity for businesses of all kinds to get their house in order.” “These new rules send out a clear message that every business must take data protection extremely seriously,” says Jowanna. “The data protection rules cover all aspects of data – relating to both customers and employees – and the use that companies make of personal details to build up customer profiles. Privacy and security have become critical issues,” explains Jowanna.

CLEAR RESPONSIBILITIES
“It’s not just your own company’s website and systems that need to be secure – it has to reach along the chain to any partner businesses, such as website hosting companies and payment processors. Companies need to review all of these arrangements and ensure that the contracts they have in place with partner businesses are robust and that responsibilities and liabilities are clear.” Despite the transition period of the next two years, it’s crucial that park owners and operators, and their related businesses, start preparing now for the enhanced legislation to ensure they are not caught short when the rules come into force. Ideally, businesses should conduct a full Data Protection Audit of their processes and systems.

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Surge In Club Membership

Surge In Club Membership

Family campingThe Camping and Caravanning Club is celebrating record membership with nearly 600,000 individuals, or 281,674 households now being members of the Club.

The Club hit its previous membership peak in August 2011, shortly after the global recession when more Brits switched to camping and caravanning as an affordable and sociable staycation holiday option.

Robert Louden MBE, director general of The Camping and Caravanning Club, said: “In a time when some member organisations are experiencing a downturn in their membership numbers, we are extremely proud to announce our highest ever membership.”

 

It’s A Family Affair At Gwynedd

It’s A Family Affair At Gwynedd

Tywyn, 8 8 April 2016. . ©Jon FreemanGwynedd Holiday Home Park in Mid Wales is keeping it in the family as it’s new managers are announced. After more than a decade the park managers George and Menna Freeman have retired and handed over the reins to their son Jonathan and daughter-in-law Michaela.

Both Jonathan and Michaela have experience in park management, having previously run Green Meadow Holiday Home Park near Aberystwyth. Now, in addition to managing the 80 pitches at Gwynedd Holiday Home Park, the couple have also taken on 70 pitches at Glan-y-Don Holiday Home Park next door.

“When we were told that mum and dad were retiring a managers, we were given the opportunity to take over from them,” explained Jonathan. “We loved managing and developing Green Meadow where we made many friends, but the time was right for a new and bigger challenge.

“We are really looking forward to meeting all the holiday home owners on the parks now that the new season has arrived and there are exciting times ahead.”

Looking forward to a retirement cruise to the Norwegian Fiords this summer, George and Menna say they will still provide cover as relief managers for Salop Leisure in the future when needed.

“We thoroughly enjoyed our 10 years at Tywyn and made some very good friends on the park and in the local community,” said George, who still owns a caravan holiday home on Glan-y-Don Holiday Home Park.

“I am sure Jonathan and Michaela will do very well because they have had a good grounding at Green Meadow and know how to use new technology.”

Show Attendance Breaks Previous Records

Show Attendance Breaks Previous Records

A whopping 87,589 visitors attended the Caravan, Camping & Motorhome Show at the NEC in Birmingham in February

A whopping 87,589 visitors attended the Caravan, Camping & Motorhome Show at the NEC in Birmingham in February

The record-breaking success of the recent Caravan, Camping & Motorhome Show reflects findings a boom in interest in caravan purchases.

The National Caravan Council (NCC) revealed that the sale and dispatch of new touring caravans, motorhomes and caravan holiday homes in the UK increased by 10.3 per cent in 2015 compared to 2014. The figures reinforce the growing British preference over the last few years to holidaying at home, with trips in Great Britain rising by seven per cent to 105 million last year, while overall spend on accommodation in the camping and caravanning sector has increased by seven per cent year on year - the largest increase across all accommodation types.

“The flexibility and freedom a leisure vehicle offers is fundamental to the growth of the industry,” commented John Lally, director general of the NCC.

“Families and people of all ages enjoy caravanning and motor-homing. “We’re also seeing increasing numbers of younger people choosing to holiday in the UK. With caravans and motorhomes equipped with all the latest technology and comforts, the industry provides the perfect solution for holidaymakers to enjoy a ‘home from home’ experience any time of the year.”

A record breaking number of visitors flocked to the Caravan, Camping & Motorhome Show in February, making it the most successful show in the event’s history.

A whopping 87,589 visitors attended the six-day show at the NEC in Birmingham, between in February. The Saturday was the busiest day, welcoming more than 26,050 visitors in the eight-hour window.

With over 350 exhibitors and a host of well-known personalities, the show provided the ideal platform for companies to showcase their latest products and innovations.

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Holiday Snaps with Olive Dunlop, Ballyness Caravan Park

Holiday Park Scene photoBallyness Caravan Park in Bushmills, Northern Ireland, opened in 2000 for touring caravans, motorhomes and caravan holiday homes. A family-run business, the park’s owners David and Olive Dunlop work full-time on the site. Olive runs the reception and shop and looks after the touring park while David concentrates on the general maintenance and caravan holiday homes.

How is 2016 shaping up for Ballyness Caravan Park?

With the phenomenal success of Game of Thrones and other locally produced films, Northern Ireland is starting to get the national and international recognition it deserves for its wonderful scenery and produce, and this is helping to drive not only international visitors but domestic visitors who did not realise what we have to offer.

If you had to identify one element, what is the most crucial aspect to the success of the park?

Standards. Whether it is in services provided, cleanliness of the park or paperwork for customers, we aim for the highest possible.

Who is the most important person in the business and why?

Some people would say the next customer, but I would say the last customer. If he leaves Ballyness happy having had a great holiday, he will come back and also tell his friends.

What challenges are currently facing the holiday park sector?

The uncertainty of the political future with the EU Referendum is probably one of the biggest unknowns facing the holiday park sector. We are governed by a raft of EU regulations and no one knows for certain what would happen if we were to leave Europe, or for that matter what would happen if we stay in under the new deal.

How have visitor expectations changed during your time in the holiday business?

We decided a few years ago to be much more customer focused and if there is a problem getting it fixed as soon as possible and keep them informed at all times. This not only repairs the relationship but our customers are amazed by the service they get.

Where do you see the park in 10 years’ time?

We would still like the business to be successful 10 years down the line, but we keep an eye on the short to medium term and are quick to react to any changes or ideas that come up.

What is the best piece of business advice you have been given and by whom?

“Do your own thing” advised a very good friend of mine. We were continually getting bogged down in petty rules and regulations and when we tried to keep everyone else happy, we found we were not progressing far. By doing our own thing, not only did we do it right, but better.

Where do you go on holiday?

Somewhere sunny and warm in December. We have four weeks off after working seven days a week for the rest of the year and at that time of year, we like to head to the sun.

Holiday Hotspot

Holiday Hotspot

Park Holidays UK says the new properties at Landscove will be making one of Devon’s most famous holiday hot-spots far more accessible for home owners.

Park Holidays UK says the new properties at Landscove will be making one of Devon’s most famous holiday hot-spots far more accessible for home owners.

A new holiday home development has been officially opened at Landscove Holiday Park in Brixham, Devon.

Marketed as a breakthrough in affordable luxury living, the new village provides 47 top-spec caravan holiday homes. Also available are 13 architect designed, two or three bedroom lodges .

Park Holidays UK, operators of Landscove, says the properties will be making one of Devon’s most famous holiday hot-spots far more accessible.

Owners of the homes will also be able to take advantage of an extended 50- week season on the park. Torbay Council’s tourism and culture chief, Nicole Amil cut the tape on the new village in April which signalled the start of a two-day celebration event.

 

Dredging Debate

Dredging Debate

Pooley Bridge holiday park owner, Barbara Allen, has launched a parliamentary petition to try and force MPs to debate dredging

Pooley Bridge holiday park owner, Barbara Allen, has launched a parliamentary petition to try and force MPs to debate dredging.

Fears for the future of Cumbria’s tourism industry have prompted the owner of an award-winning Pooley Bridge holiday park to launch an online Parliamentary petition.

Barbara Allen, director of Park Foot Caravan and Camping Park, hopes to try and force a debate among MPs on the halt of river dredging in the UK. If her petition passes the 100,000 signature mark, it’s likely that the House of Commons will examine if blocked river beds are at the bottom of Cumbria’s flooding problems.

Park Foot is among many tourism businesses in the Lake District hit hard by December’s deluges.

“We’re busy ticking the EU’s box of not interfering with the flow of rivers in their beds, and ignoring the simple fact that rainwater comes from the sea and needs to flow back there,” said Barbara. “I hope we can achieve the signatures we need for a debate before the referendum in June as we are unable to reverse this directive whilst we remain members of the EU.”

 

Heroes Fund Gets A Boost

Heroes Fund Gets A Boost

Help for Heroes pic

Over £6,000 was raised for Help for Heroes by the team at Hendra Holiday Park

Guests and staff at Hendra Holiday Park in Cornwall have raised a £6,300 for the charity Help for Heroes throughout a year of fundraising in 2015.

Help for Heroes was named as Hendra’s adopted charity for the year at the start of last season, and donations came via a raft of initiatives by the park and its staff.

Hendra Holiday Park director Janine Hyatt said: “We would like to thank all those who contributed to Hendra’s fundraising effort, especially our holiday guests whose donations make a big difference.

“Even in difficult times, many people are happy to put their hands in their pockets for a good cause, and we’re delighted to be able to provide these much-needed funds for Help for Heroes,” said Janine.

Record-Breaking Quarter

Record-Breaking Quarter

Fritton Lake

Fritton Lake

Hoseasons reported a record-breaking first quarter, posting seven of its best 10 booking days ever during the first three months of the year.

The company saw overall bookings increase by eight per cent compared to the same period in 2015. Lodges and Log cabin bookings were particularly strong, jumping 14.5 per cent and three and four-night short break bookings were also up, rising 11 per cent year on year, with short breaks now accounting for nearly 70 per cent of holidays sold.

Simon Altham, managing director of Hoseasons said: “These figures clearly demonstrate the continuing appeal of the UK luxury short break market for both families and couples looking for a safe, secure and convenient getaway only a short drive from home. Continued investment in the sector means standards of accommodation and facilities have never been so good.”

Playing It Safe

Playing It Safe

Pic: RSS (Playground Inspection Maintenance)

Pic: RSS (Playground Inspection Maintenance)

A state-of-the-art outdoor playground may look the part, but keeping it in tip-top condition is sometimes overlooked.

From ropes and wooden frames to nuts and bolts, there are a large number of components on play equipment that require routine checks and an annual inspection.

A leading supplier of outdoor play equipment is urging holiday park operators to show duty of care towards their play equipment. RSS (Playground Inspection and Maintenance) stresses the importance of ongoing compliance to EN1176, even with newly purchased equipment, by inspecting the equipment on a regular basis.

Andy Readman, director of RSS comments: “In the unfortunate event of an accident you must be able demonstrate compliance to avoid expensive litigation and bad publicity. When purchasing a new playground you can specify equipment that is certified for compliance to EN1176, the European Playground safety standard.

“But what do you do when your equipment is many years old, was never certified for compliance when manufactured and the original equipment manufacturer is no longer trading?” says Andy.

“Well, you still have the same obligations regarding safety of the users but it is unlikely that an item of equipment that wasn’t designed to comply can be successfully modified to comply,” he explains.

Wicksteed Playgrounds3RSS (Playground Inspection and Maintenance) have worked with holiday parks and visitor attractions for many years and can offer independent advice backed up by over 25 years’ experience in this specialised field.

Andy adds: “Remember, if you inspect regularly and repair defects your play area will continue to provide years of safe and trouble free use.”

Following a successful refurbishment of the playground equipment in 2013 to address non-compliances and extend the life of the equipment, Cosgrove Park in Milton Keynes has implemented a seasonal inspection regime based on the opening schedule for the park.

RSS have worked with Cosgrove Park to ensure that the regime reduces the number of inspections but ensures the park is inspected more frequently during the periods of highest use.

How often outdoor play equipment should be changed or updated all depends on the warranties of the equipment and its usage. The more the equipment is used, the quicker it may suffer from wear and tear. You can expect at least ten years use from any play area - and a lot more if it is well maintained. Sovereign Play Equipment has installed in excess of 10,000 play areas nationwide over the last 22 years.

Sovereign Play Equipment

Sovereign Play Equipment

In terms of price points, Justin Mottaz of Sovereign advises that a modest adventure trail could start from as little as £2,500 and an adventure tower with safer surfacing from around £5,000. “I would suggest that a sensible amount, to get a reasonable sized play area from the start, would be in the region of £10,000,” he says. “Remember that the cheaper option is often that way for a reason.”

Dominique Lloyd-Roberts of Playforce agrees: “When designing a playground, health and safety and durability should also be a priority. Look carefully at your quotations, guarantees, aftersales service and the longevity of the proposed designs – think about getting the best value for money, rather than just the lowest price.”

Playforce is a long-standing member of the API, all equipment complies with BS EN1176 and 1177 and is RoSPA tested. The company provides a full maintenance service with advice on routine maintenance, post installation, yearly and three yearly packages that include full reports, training and consultation sessions.

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