Staff Recruitment In Overdrive

Staff Recruitment In OverdriveStaff Recruitment In Overdrive

Following a record year for visitors, Silverdale Holiday Park says it’s now putting staff recruitment plans into overdrive in readiness for an even more full-on 2019. In order to help woo applicants, the park is offering free membership of its exclusive leisure club which includes a 17m swimming pool, sauna, steam rooms and a spa pool. Staff will also be given use of the park’s gymnasium, re-fitted this year with the latest exercise technology to help everyone keep in tip-top condition. The family-owned park currently has 20 full-time positions to fill after end-season figures showed this summer to have been the busiest by far in its 60-year history. But business owner Michael Holgate says is keen to give priority to applicants from south Cumbria, and will only be announcing the posts locally and on his website. At present, he states, around 95% of the 160-strong workforce have been drawn from the immediate area – and that in his experience, recruiting locally works best for everyone. Silverdale is the flagship park of the Holgates group and was founded by Michael’s grandfather in 1956, and has since grown to six multi-award winning park businesses. The new job opportunities are available both across the parks, and at The Royal gastro-pub in the village of Silverdale which was bought by Holgates almost three years ago. Positions include roles in operations such as food and beverage, housekeeping, customer services, technical support and groundwork.

Surfing At Arnside

Surfing At Arnside

Surfing At ArnsideHundreds of households across south Cumbria have received a broadband boost thanks to a local holiday park group. Silverdale Park near Arnside were switched on to ultra-fast fibre broadband in October, with the community-led broadband provider B4RN installing junction chambers along the five-mile route.

This meant that instead of struggling with poor speeds, sometimes less than 1MB, local homes can now surf the web one thousand times quicker. The speeds they are getting are much higher than what the most efficient BT line can provide, at a fraction of the cost too.

Parks owner Michael Holgate said the much greater speed will make a vast improvement to the efficiency of his business - and will be welcomed by holiday guests: “Like many rural businesses in Cumbria, we rely on the internet to generate sales, communicate with customers, and keep our website up to date,” he said.

Haute Cuisine

Haute Cuisine

According to a 2017 report from the Office of National Statistics, Britons are spending more on eating out and short breaks than ever before. Great news for holiday park owners who, post-Brexit, are already reaping the benefits of the staycation trend. Increasingly demanding, UK holidaymakers want a whole lot more than a home away from home.

Cuisine 1

The trend for greater sophistication and refinement in holiday home design is filtering through to modern catering solutions too. A fine dining restaurant might not be the first thought when you think of a holiday park but Islawrffordd Caravan Park is no ordinary holiday park. Owned and run by the Evans Family since 1957, award-winning Islawrffordd provides the very best in quality facilities for its 201 holiday home bases, 75 fully serviced hard standing touring caravan/motorhome plots and 30 camping pitches.

Situated in the village of Talybont, at the southern end of the magnificent Snowdonia National Park coastline, Islawrffordd has seen considerable recent investment. In a park blessed with luxurious leisure facilities, even the toilet block of the touring area boasts under-floor heating. In 2015, a £500,000 investment brought to life a new fine dining experience, Nineteen57 restaurant.

“It was important to give the park bar and restaurant facilities that match the high standards of the rest of the site, explains Jane Evans. “Nineteen57 offers both formal and relaxed areas, and menus that appeal to the widest selection of customer tastes.”

A glance at the fine dining menu is enough to make your mouth water with such delights as pheasant with potato and thyme gratin and Welsh lamb, served with leek and cheddar croquette. Meals are prepared using locally sourced items and a 24 hour notice period for table bookings ensures the absolute freshest ingredients. Cuisine 2

Jane Evans says; “The project has been incredibly successful for both the park and the local area. The park leases the building to chef Sion Wellings. We don’t have the expertise to run such an operation ourselves and outsourcing has given the chance for Sion, a talented local young chef, to have his own business.”

Outsourcing to catering professionals or franchises may be the norm but keeping catering services in-house can have benefits too. “The case for franchising a park’s catering operation can be quite compelling admits Michael Holgate of the Holgates parks group. “For a start, you can say goodbye to a whole host of admin issues, not to mention staffing headaches…but franchising will never happen at Holgates.”

To find out why, and to read more about making the most of 'Haute Cuisine' subscribe to Holiday Park Scene here.

 

We’ll Meat Again

We’ll Meat Again

Hollins Farm park manager Daniele Balia with some of the Holstein Friesian cattle which greet holidaymakers

Hollins Farm park manager Daniele Balia with some of the stein Friesian cattle which greet holidaymakers

Hollins Farm Camping and Caravanning Park near Silverdale is offering youngsters the chance to learn about the food cycle. The farm raises traditional breeds of sheep, cows and chickens in its picturesque Lakeland setting, and then supplies the meat to local dining establishments.

“Surveys suggest that many children have a disconnect with farming, and some don’t know that bacon comes from pigs, or eggs are produced by chickens,” said Park Owner Michael Holgate. “That’s why we’re encouraging mums and dads who stay with us to regard Hollins Farm as a place where youngsters can really have their eyes opened. “As well as discovering more about nature and the countryside, youngsters can also make that important connection between farming and the food they eat,” added Michael.

Four Season Appeal

Four Season Appeal

Ashleigh Bissett presents ideas for boosting your all-year-round appeal…

Nowadays the ‘out of season’ period only sees a minor let-up in the volume of holidaymakers choosing to enjoy a park break during the cooler months. Pic: Potters Resort.

Nowadays the ‘out of season’ period only sees a minor let-up in the volume of holidaymakers choosing to enjoy a park break during the cooler months. Pic: Potters Resort.

In days gone by, the winter season signalled a sharp decline in the number visitor bookings. But nowadays the ‘out of season’ period only sees a minor let-up in the volume of holidaymakers and holiday homeowners choosing to enjoy a park break during the cooler months.

When Silverdale Holiday Park first opened 60 years ago, only a few hardy caravanners would ever consider a winter stay on a beautiful but elevated sea-facing location in South Cumbria.

But today, says Michael Holgate – grandson of the park’s founder – it’s very different scene. Silverdale continues buzzing throughout the winter months, and the prospect of cold bright days in the Lake District is more likely to inspire than deter visitors. Silverdale has around 500 caravan holidays homes, including a small letting fleet, and provides a range of activities and facilities which, like the park itself, are open all year round.

Michael believes that a parks industry with fewer peaks and troughs throughout the calendar is good for business in more than one sense: “Our six parks in Cumbria and North Lancashire employ around 135 people, and each year we find ourselves less reliant on seasonal staff and better able to provide more fulltime positions.

HIGH CALIBRE

“This allows us to attract higher calibre recruits, and to be able to invest in their personal training and development, which benefits both them and us in the longer term. “Increased continuity also means that permanent staff gain a more intimate knowledge of our business, and can play an even greater part in helping customers and driving us forward.

The start of the 2016 season saw Michael’s business put the finishing touches to a £1m investment in its indoor attractions, and he predicts that this is likely to bolster even further the appeal of the park to winter visitors. Silverdale’s leisure complex now includes a swimming pool with spa and sauna, a professional gymnasium, a high-tech US-style bowling alley, soft play areas, and a café, bar and restaurant.

“Although our leisure complex does give the assurance of something to do whatever the weather, I don’t think our winter guests would necessarily name it as the number one attraction,” says Michael. “Most people’s motive for buying here is the outstanding scenery, and winter in Cumbria presents all those familiar picture-postcard views in a different light, so walking is very popular. “Winter also seems to inspire a desire for change, and we’re delighted to find that increasing numbers of our customers also choose this time to make an upgrade!” he adds.

Skelwith Fold has around 300 privately-owned caravan holiday homes and some 150 touring pitches.

Skelwith Fold has around 300 privately-owned caravan holiday homes and some 150 touring pitches.

UNFAIR ADVANTAGE

Henry Wild, director of Skelwith Fold Caravan Park in Cumbria, believes the Lake District has an unfair advantage over some other traditional holiday honeypots in winter: “Seaside destinations really need sunshine and warm weather to bring out their best, but here the lakes and mountains become even more breathtaking under a winter sky,” he says.

“We’ll be kept busy right through November before the park closes with both owners and touring customers, and the atmosphere is always decidedly relaxed. I think one reason is that, unlike in summer, people don’t feel compelled to be out and about all the time, and are happy just taking things easy on the park.”

Skelwith Fold has around 300 privately owned caravan holiday homes and some 150 touring pitches. This winter, the park will also be providing the option of renting one of its two-person hideaway glamping pods located in a quiet forest glade. Their central heating and high levels of insulation mean cold snaps stay strictly outdoors

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Soap Star Pulls A Pint

Soap Star Pulls A Pint

Soap actress Emma Atkins pulled the first pint at The Royal, opened by the owners of Silverdale Holiday Park.

Soap actress Emma Atkins pulled the first pint at The Royal, opened by the owners of Silverdale Holiday Park.

The owners of Silverdale Holiday Park in Cumbria were delighted to welcome a well-known local soap star to open their newly refurbished pub.

At a cost of £300,000, the family business has rescued The Royal in the nearby village of Silverdale, and brought the pub back to life after it stood empty for six years.

Emma Atkins, who plays Charity Dingle in Emmerdale, lives in the area and pulled the first official pint at The Royal’s celebration opening.

Owner Michael Holgate said that although Silverdale Holiday Park provides its own acclaimed restaurant, cafe and bar, guests occasionally fancy a change of scenery and, until recently, local options were rather limited.

“Although we bought The Royal with our own customers in mind, we’re delighted that it will also provide something of a social hub for the local community,” said Michael.