Playing It Safe

Playing It Safe

Pic: RSS (Playground Inspection Maintenance)

Pic: RSS (Playground Inspection Maintenance)

A state-of-the-art outdoor playground may look the part, but keeping it in tip-top condition is sometimes overlooked.

From ropes and wooden frames to nuts and bolts, there are a large number of components on play equipment that require routine checks and an annual inspection.

A leading supplier of outdoor play equipment is urging holiday park operators to show duty of care towards their play equipment. RSS (Playground Inspection and Maintenance) stresses the importance of ongoing compliance to EN1176, even with newly purchased equipment, by inspecting the equipment on a regular basis.

Andy Readman, director of RSS comments: “In the unfortunate event of an accident you must be able demonstrate compliance to avoid expensive litigation and bad publicity. When purchasing a new playground you can specify equipment that is certified for compliance to EN1176, the European Playground safety standard.

“But what do you do when your equipment is many years old, was never certified for compliance when manufactured and the original equipment manufacturer is no longer trading?” says Andy.

“Well, you still have the same obligations regarding safety of the users but it is unlikely that an item of equipment that wasn’t designed to comply can be successfully modified to comply,” he explains.

Wicksteed Playgrounds3RSS (Playground Inspection and Maintenance) have worked with holiday parks and visitor attractions for many years and can offer independent advice backed up by over 25 years’ experience in this specialised field.

Andy adds: “Remember, if you inspect regularly and repair defects your play area will continue to provide years of safe and trouble free use.”

Following a successful refurbishment of the playground equipment in 2013 to address non-compliances and extend the life of the equipment, Cosgrove Park in Milton Keynes has implemented a seasonal inspection regime based on the opening schedule for the park.

RSS have worked with Cosgrove Park to ensure that the regime reduces the number of inspections but ensures the park is inspected more frequently during the periods of highest use.

How often outdoor play equipment should be changed or updated all depends on the warranties of the equipment and its usage. The more the equipment is used, the quicker it may suffer from wear and tear. You can expect at least ten years use from any play area - and a lot more if it is well maintained. Sovereign Play Equipment has installed in excess of 10,000 play areas nationwide over the last 22 years.

Sovereign Play Equipment

Sovereign Play Equipment

In terms of price points, Justin Mottaz of Sovereign advises that a modest adventure trail could start from as little as £2,500 and an adventure tower with safer surfacing from around £5,000. “I would suggest that a sensible amount, to get a reasonable sized play area from the start, would be in the region of £10,000,” he says. “Remember that the cheaper option is often that way for a reason.”

Dominique Lloyd-Roberts of Playforce agrees: “When designing a playground, health and safety and durability should also be a priority. Look carefully at your quotations, guarantees, aftersales service and the longevity of the proposed designs – think about getting the best value for money, rather than just the lowest price.”

Playforce is a long-standing member of the API, all equipment complies with BS EN1176 and 1177 and is RoSPA tested. The company provides a full maintenance service with advice on routine maintenance, post installation, yearly and three yearly packages that include full reports, training and consultation sessions.

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Wish You Were Here… Woodhill Park

Wish You Were Here... Woodhill Park

Woodhill Park in East Runton, Norfolk… Located in a picturesque clifftop location, Woodhill Park in East Runton enjoys views of the Norfolk coastline and surrounding countryside.

On-site facilities include a small convenience shop and a launderette, as well as recently refurbished shower and bathroom facilities. Guests can make the most of the leisure areas on-site, such as the large recreation field which has a petanque court, tennis nets, and crazy golf course.

There is also a play area with a giant chess and draughts board. There is a wide variety of accommodation at the park, including touring and camping pitches, holiday homes and luxury and classic caravans which are available to hire for up to 14 nights.

Woodhill Park’s popular Seashell Events are family focused seasonal activities with the emphasis on the natural environment. Held during the main holiday periods and open to all, this year’s Seashell Events include live moth trapping and identification, beachcombing and rock pooling sessions.

Accm woodhill_cromer_026  Accom Felbrigg Holiday Home Woodhill Park 1  Woodhill03

A New Lease Of Life For Woolacombe

A New Lease Of Life For Woolacombe

Woolacombe Bay climing wall and view (big)

The entertainment facilities at Woolacombe Bay Holiday Park in Devon have undergone a £4 million upgrade.

Easter saw the opening of the massive £4 million development at Woolacombe Bay Holiday Village in Devon.

New facilities include a redeveloped family entertainment centre housing an all-day cafe with a sea view terrace and an entertainment lounge and bar. Other new highlights include a cinema, a children’s soft play area, a fitness gym, a pottery painting studio and an indoor pool with fun features. There are also new accommodation options including a raft of caravan holiday homes, such as the luxurious Platinum with central heating and double glazing.

Sales and marketing director, Kevin Darvill said: “Generations of families have enjoyed holidays at our park, but it was time for an update with new facilities, more space and a true style injection.

“We have taken the existing building, scooped out the insides, extended it and given it a whole new layout, one that really makes the most of the amazing sea views.”

 

New Energy Meter Legislation

New Energy Meter Legislation

Digicard Meter-1DigiCard Systems, a leading manufacturer of electricity meters is urging holiday parks to be aware of new legislation governing the design and manufacture of energy meters.

Currently all electricity and gas meters installed in the UK for billing or prepayment of energy must, by law, be of a type approved by Ofgem (Office of Gas & Electricity Markets).

From October, the Ofgem legislation is due to be replaced by new MID regulations (Measuring Instruments Directive).

Ofgem regulations will still apply to existing meter installations but property owners could be liable for prosecution if they install new meters that do not meet the new MID requirements.

“The purpose of these regulations is to protect the consumer by ensuring that all meters are manufactured under controlled conditions in order to guarantee long-term accuracy and quality assurance,” says Chris Smith of DigiCard Systems.

If in doubt ask your meter supplier for a copy of the MID Approval Certificate for your meters or visit the Government website www. gov.uk/government/publications/schedule-4- uk-nationally-approved-electricity-meters.

Hot Tubs Are The Golden Goose

Hot tubs are a highly profitable addition to a holiday letting. Pic: Caldera Spas.

Hot tubs are a highly profitable addition to a holiday letting. Pic: Caldera Spas.

Hot Tubs Are The Golden Goose

Hot tubs are the must-have ingredient in the recipe to holiday booking success it has been revealed.

According to self-catering specialists Hoseasons, a private hot tub is the number one searched for item on the website, accounting for more than 100,000 searches each month.

“Hot tubs really are the golden goose of the holiday market,” comments Jon Moxon, business development manager at Hoseasons.

“There’s been a meteoric rise in the popularity of hot tub holidays since our first unit went on sale at Faweather Grange, Yorkshire, in 1997. These days there are more than 2,500 lodges and luxury holiday homes with hot tubs across our portfolio, with unit numbers increasing by 21% since 2013.”

A highly profitable addition to a holiday letting, there are however, potentially hazardous pitfalls to avoid before taking the hot tub plunge. Although more affordable, domestic hot tubs are designed solely for home use and are not intended for commercial use. “Avoid the temptation of buying a cheap spa on the internet,” advises Chris Brady of Lincolnshire-based 1 Stop Spas, who is heading up the UK branch of the Association of Pool & Spa Professionals.

“We come across plenty of customers whose opinion when buying was ‘I only want a cheap spa because I’m only renting it out’. Like most electrical equipment, buying cheap isn’t always cost effective over a few years.”

He adds: “Cheap spas can cost up to ten times as much to run, meaning higher overheads. They are often fitted with cheap components, therefore the reliability is not very good meaning in inconvenient downtime for you and rental customers.”

Family Holiday Donation

Family Holiday Donation

Diverse AbilitiesHoburne Holiday Parks has given away a family holiday to encourage ticket sales for a local charity raffle. Diverse Abilities presented the winning holiday to Nick Bold, who works for the charity, for selling the most raffle tickets for a prize draw.

His prize is a holiday for up to six people at any of Hoburne’s seven holiday parks in Hampshire, Dorset, Devon, Somerset, the Cotswolds and Cornwall.

Nick says he plans to give the holiday to a friend. Diverse Abilities is the only organisation that supports children and adults with profound physical and learning disabilities, and their families, in Dorset.

Park Upgrades

Park Upgrades

Hoburne2495.jpgHoburne Holiday Parks is investing £6million in a programme of company-wide developments. All seven of Hoburne’s holiday parks across the south-west of England are set to be enhanced.

The improvements will include new-look entertainment leisure complexes, and new holiday accommodation at three parks, free Wi-Fi across all of its seven parks, and will ensure an improved customer experience for all visitors from March; when the parks open for the 2016 holiday season.

The largest investment is at Hoburne Naish in Dorset, Hoburne Bashley in Hampshire, and Hoburne Cotswold in Gloucestershire, where each of these three parks will have £1million spent on creating a new-look entertainment and leisure complex, complete with new interior décor and contemporary furniture and fittings.

Managing director of Hoburne, Rod Tucker, commented: “The huge investment that we are currently making is testament to our commitment to setting new standards across the industry and to our goal of exceeding our customer’s expectations."

Double Charity Boost

Double Charity Boost

Photograph by Emily Whitfield-Wicks. Padstow Park smashes year's charity target in Spring! Mother Ivey's Bay Holiday Park. L-R Serena Pettigrew-Jelly - Cornwall Wildlife Fund Buniness Support Coordinator, Jacqui White - Wadebridge Food Bank Manager, Mother Ivey's Bay Holiday Park Director Patrick Langmaid and Mother Ivey's Bay Holiday Park Receptionist Simon Sexton.

Photograph by Emily Whitfield-Wicks.

Two Cornish charities each received a four-figure boost to their fundraising efforts, thanks to an enterprising Padstow holiday park’s visitor giving scheme.

Cornwall Wildlife Trust and Wadebridge Foodbank have both been handed cheques for £1,700 from Mother Ivey’s Bay Holiday Park at Trevose Head. The much-needed sums were raised by guests who donated £1.00 on top of their holiday costs when booking a stay at the multi-award winning park.

The total amount was then doubled by Mother Ivey’s Bay owner Patrick Langmaid to create the £3,400 windfall which was shared by the charities.

“Many holiday businesses in Cornwall give very generously of their time and resources to help local charities, and we are very proud to stand alongside them,” said Patrick. “Our charity work receives immense support from our holiday guests who make donations when booking their stays with virtually nobody opting out of the scheme.

“We’re also greatly indebted to our staff who also make a superb contribution through their efforts to our fundraising activities,” added Patrick. He said that the present level of 2016 bookings for the park, which reopens in March, suggests that this year’s total could well be exceeded by the end of the season.

Conference Unites Parks And Politicians

Conference Unites Parks And Politicians

BH&HPA - ADelegates from parks across Britain were joined by senior politicians and national tourism chiefs at this January’s annual conference of the British Holiday & Home Parks Association.

Held at the QEII Conference Centre in Westminster, the event welcomed an array of high-profile speakers on a wide range of subjects which impact on the parks industry.

It was also an opportunity for many park owners to engage with their local MPs who came from the nearby Houses of Parliament to attend a lobby lunch hosted by BH&HPA.

The forward-facing theme of the conference was taken up by one of its first keynote speakers, cabinet minister and Secretary of State for tourism John Whittingdale. Mr Whittingdale told delegates to be in no doubt that the Government acknowledged and valued greatly the enormous contribution made by park businesses to the UK economy. He explained the Government’s approach to tourism support through the Five Point Plan, and added that the Prime Minister was in Cumbria that very day announcing further support following the recent flooding.

Also taking the platform as a long-time champion of Britain’s visitor industry was Lord Lee of Trafford who first addressed the BH&HPA conference 29 years ago. Serving then as tourism minister, he told delegates of the passionate belief he still holds in the need to support tourism businesses, not least because of the employment opportunities they provide. Lord Lee gave his views of successive governments’ approach to tourism, underlining that the industry needed to continue to lobby for the recognition it deserves.

The challenges faced by residential parks were addressed by Christopher Chope MP who was chair of the All Party Parliamentary Group on Mobile Homes in the previous Parliament. Mr Chope, who was a minister in the governments of Margaret Thatcher and John Major, explained how parks homes are viewed in Parliament and emphasised the need for MPs to be invited to visit parks themselves.

Other speakers included Philip Collins, the celebrated Times columnist and former chief speech writer to Tony Blair, who shared many eyebrow-raising political predictions with the conference. On a lighter note, TV presenter and actor Warwick Davies – whose film career includes roles in Harry Potter and Star Wars – spoke of his life-long love of caravanning. His amusing anecdotes took in both his early caravan experiences with his mum and dad, and the motorhome stays on parks which he enjoys today with his wife and children.

BH&HPA’s conference was prefaced by the previous day’s BH&HPA Marketplace at the Hilton on Park Lane where park owners and managers met with a myriad of different industry suppliers. The business ‘speed dating’ concept – where would-be suppliers are given just 12 minutes to put their case to prospective park customers – was judged a great success by those on both sides of the tables.

Holiday Snaps: Poston Mill Country Holiday Park

Holiday Snaps: Poston Mill Country Holiday Park

Wayne JonesWayne Jones is the owner of Poston Mill Country Holiday Park in Herefordshire, which he runs with his wife Sarah. Once a farm, watermill and bakery, the 35 acres of countryside that is Poston Mill was purchased by the couple in 1992. Since then, Wayne and Sarah have consistently improved the park and have won numerous awards for their efforts; including awards for Excellence in Tourism in both silver and gold over consecutive years, Excellence in Sustainable Tourism, Holiday Park of the Year 2015 and a Hereford Chamber of Commerce Tourism Business award. Poston Mill is also a member of the Best of British group and affiliated to the British Holiday Home Parks Association.

How is 2016 shaping up for Poston Mill?

In a word - excellent. We have developed a new premier holiday home area and we have secured planning permission for more touring pitches to include a luxury camping area and new play area. Our online bookings are already showing an increase, so I feel 2016 will be a positive year for us.

What are the main challenges facing the holiday park industry at the moment?

The main challenges facing us are financial constraints, we have so much we would love to do but still need to pay the bank.

If you had to identify one element, what is the most crucial aspect to the success of Poston Mill?

Without a doubt, our team is the main reason for our success. Without them we would not be able to offer the service or have an award-winning park. We are so lucky.

What does a typical day in the office for you consist of?

I love my job, because I do not have a typical day at the office. Communication is very important, so every morning I catch up with the team and discuss what happened the day before and plans for the rest of the day.

What has been your most interesting experience in the industry?

I love talking to other people who own and run their own caravan parks. You can learn so much from talking to others and hearing their experiences. Everyone within the industry is so friendly and very often they have a solution to your problem or vice versa.

What is the best piece of business advice you have been given and by whom?

Never stop moving forward. This advice was given to me by a guy we use for business management consultancy. He was the one who pushed me to sort out the planning, that will come to fruition this year. I thank him every time I see him!

Last word?

Owning a park is a way of life, not a job. You have to be prepared to work anti-social hours and muck in at all times. But the people you meet and the people you work with both colleagues and beyond, far out-weigh any of the challenge. I wake up every morning looking forward to the day and wouldn’t change my life for anything.