Stop Thief!

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Holiday parks can safeguard sites and visitors with a wide range of deterrents, as Ashleigh Mackenzie reports…

Crime is at an all-time low, according to the latest findings from the Crime Survey for England and Wales (CSEW).

Reported offences were down by seven per cent compared to 2014 and continues the long term downward trend seen since the mid-1990s; the lowest estimate since the survey began in 1981.

Holiday parks possess a wide range of attractive options to deter prospective thieves. While complete protection from such occurrences can never be guaranteed, there are a number of measures and precautions that holiday park operators can implement to safeguard their parks and their guests.

“One of the biggest security issues facing holiday parks is theft of contents from holiday caravans and business property, particularly in the closed season,” reveals Gareth Walker, head of Leisuredays Development.

“Monitoring comings and goings is a big issue for park owners, as by their very nature holiday parks have people coming in an out all the time, sometimes making it difficult to distinguish holiday makers from those intent on committing crime.”

Ideally, a holiday park should be surrounded by a perimeter fence, wall or hedge and only accessible through one entrance. This immediately limits access to the park for non-residents and potential opportunist criminals.

 

PRO-ACTIVE APPROACH

Many holiday parks will have a store of agricultural equipment and often vehicles for maintenance use around the premises. These can range in value but hold an appeal to criminals as items that are easily sellable. It is important for site owners to protect these items by storing them correctly and securely in locked buildings or compounds, with keys removed and stored in a safe place.

“Parks themselves can be more pro-active by being more vigilant and documenting registration numbers from suspicious vehicles that come onto the park, or by installing a security system that passes information onto them. This will allow resources to be sent quickly if an incident occurs,” comments Roy Williams of security provider Crosby Intruder Alarms.

“Parks may also want to consider an alarm system. This could be a standalone system that makes a noise if someone breaks into one of the properties, but a better option is to install an intruder alarm that can be monitored, logged and recorded on a mobile device by the park management or security team.” Crosby Intruder Alarms’ wireless systems not only comply with all current European and British Standards, but also meet the security requirements of many insurance companies.

As well as covering access points, the systems monitor the mains supply and notify the park owner if the mains goes off and when it is re-instated - a valuable tool for park home owners in particular. Furthermore, the system can protect from Carbon Monoxide poisoning from gas powered heaters and boilers and alert you of fire with the installation of smoke or heat detectors. All of this is controlled from the premises or remotely via an App.

COMBAT VANDALISM
It can be a tricky balancing act for park owners to protect their customers but also not create a heavily controlled environment. Pic:Leisuredays.

It can be a tricky balancing act for park owners to protect their customers but also not create a heavily controlled environment. Pic:Leisuredays.

Many caravan and holiday home parks suffer from some form of vandalism from time to time. Installing Closed Circuit Television (CCTV) can help to combat this problem. There is some very high quality CCTV equipment these days that doesn’t cost the earth that can provide clear images in both day and night situations.

“Good quality CCTV is imperative, if an incident goes to court and evidence from the CCTV system is required,” says Roy.

“In general, most parks should consider an alarm system that each caravan or lodge signals back to, a CCTV system to monitor entrances and exits to the park as well as other vulnerable areas and access control via a barrier system and cards to high risk areas. Our Crosby Intruder Alarms CCTV systems can be record in high definition on site and can also be controlled via an App on your mobile phone.”

Roy continues: “When considering security, the main pitfalls to watch out for are cheap systems, if it looks too good to be true, it probably is. Other problems include systems installed by unqualified, non-approved installation companies.” From an insurance point of view, commercial insurance is a two way street whereby insurers will do all they can to provide a safety net to protect a company’s assets and their ability to trade.

In turn, insurers may provide clients with guidelines to adhere to which they hope will serve to limit the potential for claims.

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Great British Park Off

Great British Park Off

Park Foot was named the winner of Towergate’s Great British Park Off 2016.

Park Foot was named the winner of Towergate’s Great British Park Off 2016.

Park Foot Caravan & Camping Park in Cumbria has been crowned the winner of the Great British Park Off 2016.
The park received the most public votes in the competition, organised by Towergate.
This year’s competition attracted over 3,000 nominations and was the second year the specialist insurance broker has run a nationwide search to find Britain’s most treasured holiday park.
The parks were judged by a specially selected panel and were whittled down to a shortlist of ten. Those parks then battled it out in the public vote for the prestigious title and £1,000 grand prize.

Fiona Bell from Park Foot commented: “We would like to thank everyone who voted for us. The awards have come at a much needed time due the floods we have experienced the best part of 2016. This is a fantastic boost for us and a great reminder to caravanners everywhere that we are definitely the park to visit.”
The two highly commended parks in this year’s competition were Sandy Balls Holiday Village in the New Forest and Wooda Farm Holiday Park in Cornwall.

Pooch Power

Pooch Power: Ashleigh Mackenzie reports on dog-friendly holiday park venues….

Dog-friendly caravans are a popular choice for holidaymakers and are available at all Thornley Leisure parks.

Dog-friendly caravans are a popular choice for holidaymakers and are available at all Thornley Leisure parks.

Historically, holiday park operators have not been shy of reaping the benefits of pet-friendly holidays.

With an estimated 8.5 million pet dogs in the UK, the ‘pooches welcome’ concept is a lucrative market for many holiday operators.

In fact, latest figures from the Pet Food Manufacturers’ Association (PFMA) reveal that 24 per cent of all households own a pet dog, with a high proportion of those seeking to holiday away without the hassle of organising kennel stays.

For the park owner, a few simple measures can go a long way in providing a comfortable stay for four-legged friends and their owners.

Whitehill Country Park in South Devon has set tails wagging following the recent launch of a series of dog-friendly initiatives.

The Paignton holiday park has added to its pooch appeal with a boutique range for hounds looking to holiday in style.

Better still, the family-run holiday park has also introduced a warm doggy shower, brand new for 2016, which offers pooches privacy when cleaning their muddy paws. The new shower is one of many dog-friendly facilities found at the park, along with its dedicated dog exercise area and complimentary doggy bags.

Whitehill Country Park Marketing Director, Claire Jeavons, said: “It’s estimated that around 12 million households in the UK own pets, including 8.5 million dogs, and our holiday park has certainly seen a great demand for dog-friendly holidays in recent years.

“Dogs are very much part of the family and our aim at Whitehill is to make them feel just as welcome as their human counterparts and the introduction of more dog-friendly caravans, coupled with the new doggy shower, are proving a hit among owners and dogs alike.”

 

SIMPLE MEASURES

Whitehill requests that dogs are kept on leads at all times, with the exception of the designated Dog Exercise Area.

Whitehill requests that dogs are kept on leads at all times, with the exception of the designated Dog Exercise Area.

Guests holidaying with four-legged friends at Whitehill have a wide range of dog-friendly accommodation to choose from including caravans, luxury lodges, touring and camping pitches. All guests holidaying with dogs are given a Whitehill Doggy Information Guide on arrival which promotes all the local dog walks and attractions found in Devon.

“In previous years, Whitehill Country Park welcomed dogs on select dates throughout the holiday season, however, in 2015 we updated our dog-friendly policy by opening our doors to dogs throughout the entire season which typically runs from Easter until the end of September,” says Claire.

“Being a dog-friendly site means we can accommodate the growing number of guests looking to holiday with their dog – cutting out the frustration that was felt by many dog owners who previously had to pay for expensive kennel fees when heading off on holiday.” The biggest challenge is ensuring that the park meets the needs of guests who choose to holiday with their dog and those that don’t in equal measure.

To ensure both can enjoy their holiday to the fullest, Whitehill requests that dogs are kept on leads at all times, with the exception of the designated Dog Exercise Area, as well as not accepting dogs under the Dangerous Dogs Act. There is also a strict policy with regards to guests cleaning up after their dogs and the Grounds Team are always on hand to monitor this throughout the season.

 

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Reassurance On Holiday Hot Tubs

Reassurance On Holiday Hot Tubs

UntitledFollowing an entrapment incident involving a five-year-old British boy while on holiday in South Africa, UK hot tub suppliers are strongly emphasising that such cases are extremely rare and the vast majority of UK hot tubs pose no risk.
In April, Sam Leathes was holidaying with his family when he became trapped underwater in the hot tub. Sam had swum over the hot tub’s drain and his tummy covered the grille, when the suction pressure from the circulation system entrapped his stomach on the drain.
Quick-thinking family members frantically found the hot tub’s control buttons and managed to release the vacuum. Sam was pulled unconscious and blue out of the water, but came round and has since made a full recovery.

POTENTIAL RISKS

While it is important for owners of holiday hot tubs and swimming pools to be constantly vigilant of all potential risks surrounding spas and hot tubs, manufacturers say entrapment cases are rare and the majority of hot tubs pose no risk.
Commenting on the incident, Lloyd Burden of leading hot tub manufacturer Hydropool said: “We sympathise with the family involved in this incident but can confidently say that, because of the methods of modern portable spa construction, it would be unlikely for a similar incident to happen in the UK,” he said.
“But for older or non-portable spa installations such as concrete spas, we would strongly recommend an
independent safety check.”
Burden adds: “If any holiday park operators would like reassurance, then I would suggest they go back to their suppliers for confirmation on a brand by brand basis.”
Many companies within the UK’s pool and spa industries have been campaigning to raise awareness of the dangers of entrapment for years, much of which fall on deaf ears.
These include Mineral Supplies International (MSI), which has supplied the Vac-Alert anti-entrapment device to UK and European markets since 1996.
Installed on both pools and hot tubs, the Vac-Alert responds within a millisecond to any increase in filter pump suction; spring-loaded pistons open the pipe to atmosphere, freeing a person trapped by life-threatening suction.
“Entrapment has severe consequences and in many recorded cases globally can be fatal, particularly in the case of younger children,” said MSI’s Bob Kent.
“This is why we have been working with major holiday operators and cruise liners who want to demonstrate when it comes to their customers, they will put duty of care first every time.”

Wish You Were Here…Berwick Holiday Park

Picture postcards from Berwick Holiday Park in Northumberland...

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Set on a clifftop, with views overlooking the North Sea, Haven’s Berwick Holiday Park offers the ideal location for exploring the Northumberland coast.

There are two sandy beaches scattered with rock pools, which can be accessed via steps from the park, or guests can discover the rugged coastline via the coastal path.postcard1

Facilities at the park include a convenience shop and a recently refurbished restaurant and bar with a dedicated sports area. Other amenities include a multi-sports court, launderette and the Showbar, not forgetting the 18-hole golf course situated next to the park.

Berwick Holiday Park’s extensive water play facilities are a highlight for holidaymakers.

Facilities include an indoor heat swimming pool with a water chute, a heated outdoor pool and a dancing water play splash zone, which is open from May until the end of August.

Nearly 70 per cent of the caravans on the park are privately owned and owners can make use of their own lounge and health suite, themed parties and events and generous discounts in the shop, restaurant and on all activities.

Berwick Holiday Park - Tel. 0333 202 1463  www.haven.com