Duty Of Care

Duty Of Care

With no laws, regulations or British Standard concerning swimming pool water, it is not always obvious how to demonstrate to customers and staff that you pool is fit for purpose. Since 2012 there has been a free online Code of Practice in the authoritative book Swimming Pool Water published by the Pool Water Advisory Group. (PWTAG).

The publication provides pool operators with a structured plan for the technical operation of their pool. Last year PWTAG introduced Poolmark, available only to pools that meet the Code of Practice. Poolmark certification gives public assurance that your pool meets the essential healthy pool operational standards.

Duty Care 1

With it, bathers can be assured – by you and by the Poolmark plaque – that the pool is approved. You can rely on the authority of the organisations that endorse PWTAG – Public Health England, Health and Safety Executive etc. Staff have to be adequately trained to meet the Code of Practice and achieve Poolmark status. There are several hidden benefits behind the scheme too.

New members will be sure that the pool is safe and comfortable for bathers – and this will be fully authenticated – plus users will have the reputation and authority of PWTAG behind them. If anything does go wrong at the pool, you will be able to demonstrate - in court if necessary – that you were following the best available guidelines. Without this protection, you are vulnerable.

It is incumbent on everyone involved in the provision of holiday packages and accommodation to ensure that pools and spas at their destinations are fit for purpose. The alarming increase in the number of media reports on entrapment accidents, highlights the fear that many pools and spas remain unsafe ticking time bombs for unsuspecting swimmers. The danger is escalated when you realise how poorly management and lifeguards at many holiday resorts and hotels are trained to avoid entrapment risks.

Looking at international media coverage, it appears that most entrapment accidents and deaths have taken place while families are holidaying abroad where perhaps regulations are less rigorously enforced than in the UK. There are hundreds of thousands of pools installed at hotels and holiday resorts across continental Europe that may not conform to the correct safety standards, often because they are very old pools and do not have the prerequisite two main drains at the bottom of the pool.

Pools with a single drain, poorly-fitted or with faulty parts pose grave dangers, as does the lack of understanding of the risk to life if a swimmer gets trapped in a drain. Pool operators must exercise full responsibility and enforce rigorous safety measures to guard against accidents including entrapment. This includes regular testing of the pool structure and the water chemistry through to the provision of experienced lifeguards who are trained to deal with all types of incidents promptly.Duty Care 2

ENTRAPMENT CAUSES

Put simply, entrapment is when part of the body becomes trapped in the powerful suction of a pool’s only drain. This is not a risk that a swimmer can see and thus cannot take care to avoid.

Whilst entrapment can occur because of a damaged outlet in a pool or spa, the root cause is the lack of two drains – a known and solvable problem. A single drain can create intense pump suction as the water system is regulated.

Getting too close to a single main drain leaves bathers at risk of being dragged into this vacuum which is almost impossible to break free of without the pool system being turned off, and that can take far too long. Sadly these incidents are continuing to result in people drowning or sustaining terrible physical problems such as disembowelment – and children are seemingly at greatest risk of such incidents.

UK regulatory standards (BSEN 15288 and SPATA) are already in place to ensure that all new pools are equipped with two main drains, as this reduces the demands that circulating water places on a single drain. While operators of holiday accommodation may not wish to close lucrative facilities for adaptation, doing nothing puts people’s lives at risk and is unjustifiable especially given that an anti-entrapment device such as the MSI Vac-Alert eliminates the danger and can be installed in half a day.

Hoteliers and the travel trade have a duty to ensure clients are able to enjoy pools and spas without coming to harm, and preventing entrapment is a significant part of that responsibility. Poolmark looks like being an ideal way of demonstrating that duty of care.

To find out more about Poolmark, visit www.pwtag.org.uk/poolmark

The UK’s Finest Holiday Park Pools

The UK's Finest Holiday Park Pools

UK Awards

Entries are now open for the hotly-contested Holiday Park Pool of the Year Award, part of the 2017 UK Pool & Spa Awards.

The Holiday Park Pool of the Year category is open to all parks in the UK and Eire with water leisure facilities, regardless of trade affiliation or association. Past winners of the award have said how much they value the competition as an opportunity to raise the profile of their park, both within the industry and most importantly to their target customers.

Returning for the ninth consecutive competition, the UK Pool & Spa Awards showcase the very best of the companies involved in the provision of water leisure in Great Britain. Parks wishing to take part can now enter via the UK Pool & Spa Awards website www.ukpoolandspaawards.co.uk. All entries must be submitted online by Monday September 4th, and an entry fee of £30 plus VAT (£36 total) for each entry is payable via PayPal at time of entry submission.

All entries need to be accompanied by at least one, but ideally three, digital images at 300 dpi or more. This year’s awards presentation evening will once again return to The Vox Conference Centre within Resorts World on the Birmingham NEC site.

The networking event will take place on Monday December 4th, and will begin with a business networking style drinks reception, followed by dinner and the presentation of the awards. Tickets for the business networking style prize-giving event are now available to book online.

Tickets are priced at £50 +VAT, which includes drinks on arrival, dinner and entertainment. With limited seats available, early booking is advised. An informal event and opportunity to celebrate its many successes; the dress code for the evening is smart casual

Thrills And Spills

Thrills SPillsThrills And Spills

Water play is sure to keep guests returning year after year…

There’s no better time for enjoying the thrills and spills of water play than on a family holiday.

A holiday park that can offer a unique and exhilarating swimming experience is sure to score over it’s nearest rivals. Through smart design and a clever selection of features, any holiday park can transform their swimming pool into an exciting aquatic play space that guests will enjoy and want to return to on repeat visits. “Water play installations offer a range of benefits when compared to standard swimming or paddling pools,” explains Ernie Hemming of Ustigate Waterplay.

“Firstly, a water play installation uses water on demand, which is a more economical and cheaper solution as water will be consumed only when someone touches one of our activation bollards using considerably less water. Moreover, a water play installation provides countless hours of fun for all the family.”

Ustigate installed a bespoke splash zone at Dinosaur Adventure Park in Norfolk last year.

The allocated splash area had previously been home to long-standing old wooden outdoor play equipment which had become outdated so the park owners took the decision to reinvest in the area and give it a new lease of life. The new splash zone takes inspiration from the famous Dippy the Dinosaur, the mascot and one of the Dinosaur Adventure Park’s most popular attractions in order to attract and retain more customers on site.

HippoThe splash zone was divided into three bays which have range of play items designed for each age group - toddler, teen and family. The focal point is the huge ‘supersplash’ elevation consisting of a bucket that tilts over crashing onto a platform creating a mini-tidal wave soaking everyone in its spray zone. The fully PWTAG compliant filtration and recirculated water system ensures highest quality of water for children to play in.

EXPLORE OPTIONS

Ustigate’s Vortex sourced products offer the latest designs and features which are premium quality and competitively priced. The price of a typical splash pad depends mainly on three factors; size of the scheme, the type of water system that will be used - one use or re-circulating - and finally the selected water features. According to Ustigate, a typical once use system would usually cost between £50,000- £100,000 and a recirculating system costing £300,000- £500,000.

“Ensure you have explored all possible options as water installations can be expensive and time consuming,” comments Ernie. “Remember that the cheapest option may not always be the right decision in the long term as a significant drop in quality may lead to additional repair or alteration costs in the future or even worse closing of the water play installation. “Even though initial setup costs for a high quality and robust water system may be excessive this will be cost effective in the long run as the water system will be able to stand the test of time and demands of excited children.”

Leyland-based World Leisure recently completed a £1.5m overhaul of the swimming pool facilities at Ribby Hall Village Holiday Park in Lancashire, in just 12 weeks.

MAIN ATTRACTION Waterplay 1

The holiday park’s pool is well-known for its water slides and is used by members and visitors alike. It was given a refurbishment eight years ago but bosses at the attraction decided the time was right for a complete revamp, with added facilities to maintain interest for visitors.  The new pool features new slides including a 48m interactive play slide.  Members and guests are able to climb a tower to the top of the slide, which then takes them out of the building and back inside again.  As they come down the slide, they can play an interactive touchpad game on the inside of the slide, with scores recorded once the ride is complete.

To find out more about water play facilities please subscribe at Holiday Park Scene

Company Contacts

Certikin  Tel. 01993 778855  www.certikin.co.uk

Hippo Leisure  Tel. 01752 771740  www.hippoleisure.com

Ustigate Waterplay  Tel. 01322 424445  www.ustigatewaterplay.co.uk

World Leisure UK  Tel. 01777 284883  www.worldleisureuk.co.uk

 

 

 

Making A Splash

Making A Splash

The overhaul of the swimming pool facilities at Ribby Hall Village was carried out by World Leisure.

The overhaul of the swimming pool facilities at Ribby Hall Village was carried out by World Leisure.

The swimming pool facilities at Ribby Hall Village holiday park in Lancashire have undergone a £1.5million transformation. The pool was refurbished eight years ago but bosses at the attraction decided the time was right for a complete revamp, with added facilities to maintain excitement and interest for visitors.

The work was carried out by World Leisure and the pool now features new slides including a 48m interactive play slide. World Leisure also refurbished the splash pool and added an interactive aqua deck play structure, with tipping buckets and integral slides.

A themed Glass Reinforced Polyester toddlers’ pool links into the splash pool, with a slide and steps to open the pools up to all ages. Mark Leech, Senior Manager at Ribby Hall Village, said: “It is important as a business to continually invest and improve the facilities we offer to our customers. We believe the new interactive slide and new splash pool features will be real talking points that will bring family visitors back again and again.”

Win-Win Appeal

Win-Win Appeal

Commercial swimming pool enclosures offer new opportunities and increased profitability to venues by extending the season, increasing throughput and reducing costs. Pic: Certikin International

Commercial swimming pool enclosures offer new opportunities and increased profitability to venues by extending the season, increasing throughput and reducing costs. Pic: Certikin International

The vagaries of the Great British weather can play havoc with outdoor pool time. While outdoor pools are often the main attraction in the summer, during the cooler months they tend to be a no-go area for holidaymakers and can ultimately cost the pool operator, with little or no return on investment. By weather-proofing an outdoor pool owners can not only benefit from year-round pool usage but can also extend the swimming day; a win-win situation for both park owners and their guests.

Commercial swimming pool enclosures offer new opportunities and increased profitability to venues by extending the season, increasing throughput and reducing costs. There are two main types of swimming pool enclosures; telescopic or fixed. A fixed pool building remains in place and ventilation is provided via lift up sides and access is via doors at the end of the building. Changing rooms and shower facilities can easily be incorporated if required. In contrast, a telescopic pool enclosure enables you to fully open the pool and enjoy warm sunny days whilst rolling it back either by hand or using solar powered motors when it turns colder. Both types of pool building can be freestanding or attached to an existing adjacent building.

PLANNING REQUIREMENTS “It’s important to remember that a swimming pool enclosure is not a temporary building and will require planning in sensitive locations as will the swimming pool,” advises David Lawrence, Managing Director of Telescopic Pool Enclosures, who has been marketing retractable enclosures throughout UK since 1991. He adds: “We always undertake all planning and if requested building regulations for our enclosures and accept full responsibility.”

The company has held sole exclusive rights for the ROLAL retractable or fixed swimming pool enclosure for the UK, EIRE and the Channel Islands since 1998 and has installed hundreds of enclosures throughout the UK. The enclosures are the only retractable enclosures designed for glass of either 6mm safety or 16mm sealed units. They are also the only retractable enclosures in the UK using as standard 16mm triple walled polycarbonate, which makes them the most insulated enclosures that offer all year use without any additional heating other than the pool water. Since 2006, the company has also offered another complete range of retractable enclosures with low to medium heights and high, smaller enclosures.

These are not glass, but glazed with either eight or 10mm of twin walled polycarbonate or clear or bronze solid 4mm transparent polycarbonate. “All our enclosures are constructed on site by our own skilled fitters and are done so usually within a two to three week period. Larger enclosures can take longer especially when using glulam beams to allow incorporation of walls, chalets and other buildings,” says David.

To read more on this story subscribe online today

Spa Work Underway

Spa Work Underway

Shrewsbury’s Mayor Councillor cut the first turf to mark the start of work on a new touring park.

Shrewsbury’s Mayor Councillor cut the first turf to mark the start of work on a new touring park.

Work has started on a new £3.5 million touring caravan park with a wellness centre and spa facilities in Shrewsbury.

The park, which will have 120 touring caravan pitches and create up to eight jobs, is being developed on 21.5 acres of land by Salop Leisure.

The environmentally-friendly development will also have a natural swimming pool, spa facilities, exercise studios, a gym and a wooden play area.

“We are keen to develop a park that is a new concept at one with nature and will instil a feeling of well-being and tranquillity in our visitors,” said Mark Bebb, Salop Leisure’s managing director.

“As a company we develop caravan parks to five star standard, but this touring park will raise the bar to a new level,” he added.

“I believe that what we are currently offering customers as an industry needs to improve and develop for the future and we have to move with the times and push boundaries.”

Holiday Snaps

Holiday Snaps

snaps

Neil Ainsworth
Head of Operations & Retail at Bunn Leisure

After spending eight years working for Bourne Leisure and three years with Bridge Leisure, Neil moved to Bunn Leisure in West Sussex in January 2016 to become Head of Operations and Retail. His responsibilities include oversight of all retail experience at the Bunn site; bars, catering, shops and the Oasis pool complex.

You’ve spent most of your career working in holiday parks, how have they changed?

Without a doubt it’s our visitors’ expectations – they have risen enormously. The difference in expectation when I started with Rank in the early 1990s to now almost can’t be compared. What visitors expect to see in their caravan; anything from double-glazing to central heating, plus the basic functionality of them has risen and so has their expectation of how their children will be entertained, both during the day and the evening.

What’s the most important aspect of your job?

It’s got to be the ability to understand the business from the customer view. I think it helps that I’ve spent a number of my holidays in the past either on holiday parks. If you’ve enjoyed this type of holiday it gives you invaluable experience to bring to the job.

Anything specific you’ve taken from your own experience at these places?

I remember being at Disney and noticing that the team there all had name badges which wasn’t particularly innovative but then they’d include the place they came from, such as ‘Jake from Denver, Colorado’. I introduced that at one of the parks I used to work on for Bourne Leisure. Little things like that can make a big difference – critical non-essentials, I like to call them!

What is the main focus of the retail side of holiday park work?

Ensuring good and consistent working practises and looking at everything we sell and how we sell it. I’m always looking into new ways and new products to retail – what do our customers really want to see in our shops, bars and restaurants – and how we can help our guests buy our products at the best possible price.

Is live entertainment still important?

Absolutely. I think we’re miles ahead on this - we spend more than £1.5 million a year on entertainment at Bunn Leisure and our guests and owners really appreciate it. They love the idea that they are getting world-class performers, such as Billy Ocean or Heather Small, as well as the activities we produce for teens and children.

 It sounds as if children and young people are increasingly the key?

If they are it’s because we attract so many families and one of the reasons for that – and for UK holiday parks still being so popular - is because it’s a safe and secure environment for children. There’s a feeling here that you can allow your children to roam free and enjoy a wide range of activities and facilities. When I was a child you could go out and play in the street but parents are far less likely to let their children do that now so it’s great they can still do this in holiday parks.

Making Waves

The UK’s best holiday park pools are celebrated at this year’s UK Pool & Spa Awards…

The overall category winner and coveted Holiday Park Pool of the Year title went to Tydd St Giles Golf & Country Club at the recent UK Pool & Spa Awards.

The overall category winner and coveted Holiday Park Pool of the Year title went to Tydd St Giles Golf & Country Club at the recent UK Pool & Spa Awards.

The UK’s multiple water leisure sectors celebrated their biggest night of the year at the hotly-contested UK Pool & Spa Awards last month. Overall category winners across 26 categories were each presented with a certificate and a trophy by Olympic swimmer and popular TV sports presenter Sharron Davies MBE at the special prize giving and networking evening, which was held at The Vox in Birmingham. Once again, the awards recognised the outstanding achievements of the country’s holiday park sector, with the Holiday Park Pool of the Year award. Within the category, six holiday parks were shortlisted and each received a Gold standard award. “Holiday parks play a big role in the UK’s provision of water leisure facilities and we’re delighted to be able to showcase some of the very best that the industry has to offer,” says Christina Connor, editor of Swimming Pool Scene magazine, the independent publication behind the annual competition.

STAND-OUT PARKS

“We received entries from a number of stand-out parks, who clearly value their pool facilities and work hard to keep them in top notch condition. The awards go some way in rewarding that hard work and raising the profile of those parks.” The overall category winner and coveted Holiday Park Pool of the Year title went to Tydd St Giles Golf & Country Club in Cambridgeshire, for its luxury heated swimming pool. The pool, which is located within a leisure complex on the lodge development, is open to holiday home owners, holiday guests and club members and welcomes around 23,000 bathers per year. The judges felt that the immaculate appearance and dramatic criss-crossing of exposed oak beams really makes this pool a head-turner. Meanwhile, the wellness facilities including a steam room and sauna further enhance the guest experience. The leisure complex at Tydd St Giles opened in 2013 and is managed by Lauren Buckingham, who has worked at the park in various roles since she was 13. Lauren is supported by a dedicated team who work hard to maintain the high standards that customers have come to expect.

GOLD STANDARD

Parks that achieved the Gold standard in the holiday park pool category included Lady’s Mile Holiday Park in Devon, Thornwick Bay Holiday Park in Yorkshire, Plas Coch Holiday Homes in Wales, The Pickaquoy Centre Trust in Scotland and Brean Leisure Park & Holiday Resort Unity in Somerset. The operators of Brean Leisure Park also scooped a Gold standard award in the Water Leisure Operator of the Year category. The parks were presented with their certificates and awards by Olympic swimmer and popular TV sports presenter Sharron Davies MBE. “We introduced the Holiday Park Pool of the Year award last year, and it’s great to see even more parks being recognised in this year’s competition,” added Christina Connor. “The holiday park sector has certainly raised the water leisure bar this year and we hope to build on that success in the 2017 awards.Watch this space!”

Founded in 2010, the UK Pool and Spa Awards are organised by Waterland Media, the publishers of Swimming Pool Scene and Hot Tub & Swim Spa Scene, the market-leading magazines for the combined water leisure sectors. The UK Pool and Spa Awards are open to the entire water leisure industry and aim to celebrate outstanding swimming pools, swim spas, hot tubs design, management and refurbishment and the outstanding people in our industry who make a difference. On-line voting accounts for 40% of the overall vote. Voting by the Judging panel – made up of industry representatives and professionals from all over the world - accounts for 60% of the vote.

For more information on the competition, or to get involved in next year’s awards, visit www.ukpoolandspaawards.co.uk.

Lady’s Mile Holiday Park

ladyThe pool at Lady’s Mile Holiday Park in Devon is well known for being one of the warmest and cleanest pools in the area, with the average temperature around 33C. Complete with a flume and a separate paddling area, the pool very popular with young families, couples and older guests alike. The park also has a close connection to Ratcliff School for special needs, which uses the pool for private school sessions.

Thornwick Bay Holiday Park

thornThe main pool at Thornwick Bay Holiday Park was recently refurbished by Leisure Concepts. It features fun splash and spray jets, a new children’s pool area with water play slides, and an all new activity and swim pool. There’s also a new multi-lane family speed slide, new splash pool with tipping bucket, spray features and a bubble seat.

Brean Leisure Park & Holiday Resort Unity

breanThe large modern splash park at Brean Leisure is used by members of the public, holidaymakers, schools and triathlete clubs, for swimming lessons and fitness classes.
The pool was in operation for 30 years prior to the rebuild in 2011. Over £5 million was spent in the first phase of the rebuild, making the pool into a 25m indoor modern leisure facility.
The pool is operated by the House family who have owned the site for the past 70 years, and are involved in the day to day running of the business.

Plas Coch Holiday Homes

plasThe pool at Plas Coch park is open to private residents and offers a range of water-based activities such as swimming lessons, water walkers, snorkelling, scuba diving, pool parties, aqua fun and fitness classes. Welcoming up to 20,000 bathers each year, the pool is run by Park Leisure 2000, which operates ten holiday homes parks throughout the UK. The pool has recently had the walls, ceilings and floors refurbished and painted to ensure the integrity of the facility remains first class.

The Pickaquoy Centre Trust

pickaThe pool and spa the Pickaquoy Centre is used for a number of sessions from public swimming to group exercise classes, swimming lessons and inflatable sessions. Although the pool is part of the facilities the Trust manages on behalf of the Council, it is attached to the caravan and camping park and is used by holidaymakers and the general public. The pool has an annual bather load of 70,000.

Butlin’s Plans For ‘Best Pool In The Country’

Butlin’s Plans For ‘Best Pool In The Country’

Holiday park operator Butlin’s says that their swimming pools, like the one at Butlins Minehead, are the second main reason that guests return each year.

Holiday park operator Butlin’s says that their swimming pools, like the one at Butlins Minehead, are the second main reason that guests return each year.

UK holiday operator Butlin’s has unveiled ambitious plans to build a new state-of-the-art swimming facility at its Bognor Regis resort.

If given the go ahead, the new £30million aquatic complex would include a lido, an indoor wave pool, a toddler pool, two flumes and a brand new outdoor rapid river, as well as new changing facilities. It would replace the resort’s existing pool, which is more than 30 years old.

A planning application will soon be submitted to relocate the pool from the west of the holiday resort to the east.

If granted planning permission, Butlin’s hopes to open its new pool in the summer of 2018. The current pool will remain in use until then.

Jeremy Pardey, resort director, commented: “Our customer surveys regularly tell us that our guests place much importance on our splash swimming pools. As a result of this and with the existing pool here at Bognor Regis reaching the end of its operational life, it was felt that the best option was to develop a new, replacement pool.”

Jeremy added: “After carrying out much work over recent months in the preparation of these plans, it’s great to have now reached this stage. We only thought it was right, however, that we provided a chance for residents to understand our proposals and importantly had time to discuss them with us.”

Park Owners Fined Over Boy’s Pool Death

Park Owners Fined Over Boy’s Pool Death

Loch Earn Caravan Parks Limited, which owns the Seafront Leisure Centre and the Red Lion Holiday Park, were fined £234,000 for health and safety breaches.

Loch Earn Caravan Parks Limited, which owns the Seafront Leisure Centre and the Red Lion Holiday Park, were fined £234,000 for health and safety breaches.

The owners of a holiday park have been fined £234,000 for health and safety breaches after the death of a boy found at the bottom of a swimming pool in 2011. Six-year-old Aidan Yule had been playing in the main pool at the Red Lion Holiday Park in Arbroath when, unnoticed, his head slipped under the water.
CCTV showed that he was spotted less than a minute later but he was found unconscious. CPR was attempted and Aidan was rushed by ambulance to Ninewells Hospital in Dundee where he died four days later. Loch Earn Caravan Parks Limited, which owns the Seafront Leisure Centre and the Red Lion Holiday Park, was fined £234,000 at Forfar Sheriff Court after Aidan’s death.

INSUFFICIENT MEASURES

An investigation by Angus Council and the former Tayside Police force found that no risk assessment had been carried out and that little consideration had been given to the potential risks to the public in relation to the use of the swimming pool. Staff had not received adequate training on safety procedures such as monitoring those using the pools, ensuring pool rules were enforced or responding to accidents or emergencies.
It was also found that there was inadequate supervision of the swimming pool and a lack of lifeguards monitoring the pool was contrary to the recommendations contained in HSE guidance.
Gary Aitken, Head of Health & Safety Division said: “The measures that Loch Earn put in place were insufficient to ensure, so far as was reasonably practicable, the safety of members of the public using its pool.
“The presence of a lifeguard on duty at the poolside would have reduced the likelihood of the incident occurring and the failure to have lifeguards in place is a significant factor in the incident and the resulting tragic death of a six year old boy.
“Hopefully this sad incident will remind other pool operators that failure to fulfil their obligations in law can have tragic consequences and that they will be held to account for their failings. Pool operators need to read the relevant guidance and ensure that their safety arrangements match legal requirements.”