Quality in tourism

High Praise

Posted on March 7, 2017

High Praise

Center Parcs has achieved double reconition for delivering excellent service.

Center Parcs has achieved double reconition for delivering excellent service.

Short break provider Center Parcs has been recognised by two industry standard organisations for continuing to deliver excellent service to its guests. All five Center Parcs villages retained their five star status from Quality in Tourism whilst the company also maintained its Hospitality Assured Premier position.

Center Parcs achieved an average score of 92 per cent and the Quality in Tourism assessors commented on the high standards of presentation and service throughout and also praised the number of new initiatives and investments made by the business. Paul Kent, Center Parcs Operations & Development Director said: “We’re really pleased to have maintained a five star status from Quality in Tourism across our villages and uphold our Hospitality Assured position. “The recognition from these external industry assessors is really important to Center Parcs and a testament to everyone who works hard to continually deliver excellent service to our guests.”

Timely Investment For West Cornwall Holiday Park

Posted on January 18, 2016

Timely Investment For West Cornwall Holiday Park

Pentewan Sands Holiday Park in Mevagissey bay, near St Austell, will be adding 15 new threebedroom Diamond, Platinum and Gold Plus range holiday homes to increase on-site accommodation in time for the 2016 season.
The investment comes following a hugely successful year for the resort. Bookings were up by 8.7 per cent on 2014, as well as the park being awarded a five-star Quality in Tourism award this year from Visit England for the first time since it opened in 1945 for its quality of the site.

An 8.7 per cent rise in booking has enabled Pentwan Sands to make further investments for the 2016 season.

An 8.7 per cent rise in booking has enabled Pentwan Sands to
make further investments for the 2016 season.

Graham Brown, general manager at Pentewan Sands, said: “Thanks to a successful summer, we are continuing to invest into new facilities at the park and this year that comes in the form of 15 new holiday homes. We are committed to strengthening the park for our guests and responding to their feedback and needs to keep our facilities fresh and updated.
“The new homes will create a real sense of comfort, luxury and style with excellent new facilities to create a home from home feel at Pentewan Sands. This year also marks the 70th year of the park, and we are delighted to continue to grow and welcome back happy guests year in year out.”
During 2015, Pentewan Sands had added a variety of new facilities to the park including a new play area on the beach, refurbished on-site tennis courts, and created a new, Cornish themed on-site pub as well as being joined by awardwinning burger chain HUBBOX, offering a laidback Cornish style with signature interior design on the beach-front.

Life’s A Beach

Posted on November 18, 2015

Life’s A Beach

Ideally located next to its own privately owned sandy beach on Cornwall’s south coast, Pentewan Sands Holiday Park offers guests a host of accommodation options.

Ideally located next to its own privately owned sandy beach on Cornwall’s south coast, Pentewan Sands Holiday Park offers guests a host of accommodation options.

Boasting a unique beachside location, Pentewan Sands Holiday Park near St Austell in Cornwall, does to coin a popular phrase, exactly what it says on the tin. Guests are able to step straight from their caravans or tents on to the sand of a privately-owned beach – a luxury enjoyed by only a handful of UK holiday parks. Welcoming around 25,000 guests per year, Pentewan Sands’ offers 120 holiday homes, ranging from entry level to luxury standards - most of which enjoy sea views. There are also well-maintained grass pitches available on site for camping, caravans and motor homes. “Pentewan Sands is a truly unique site thanks to its enviable location right beside its own private beach. This, coupled with the wide variety of accommodation and entertainment on offer really makes our park stand out from the crowd. We like to think that we offer something for everyone,” says general manager Graham Brown. Celebrating its 70th anniversary this year, Pentewan Sands was first opened in 1945 and has recently been awarded the coveted five star Quality in Tourism award from VisitEngland, which recognises the best holiday parks in the UK. Open from March through to November, the park is owned and managed by the Tremayne family, while general manager Graham oversees the dayto- day running of the site.

Graham explains: “We attract a diverse range of guests at the park and appeal to families, couples and friends alike. Many of our guests choose to return each year, but we also see high numbers of new guests visiting every year so it’s a real mixture.” Keeping the guests entertained is a top priority for the park and there’s no shortage of leisure activities on site. The park features two indoor swimming pools with a lap pool for serious swimmers and a play pool with a water flume for the family. There are also tennis courts that are free to use for guests plus a brand new children’s play area on the beach.

BEACH ACTIVITIES

On site catering includes the recently opened on-site pub, the Jolly Roger pub and the Sea Horse restaurant, pictured.

On site catering includes the recently opened on-site pub, the Jolly Roger pub and the Sea Horse restaurant, pictured.

If the sun is shining then guests can head to the beach to enjoy a variety of water sports including sailing, water skiing, wakeboarding, windsurfing, kayaking and paddleboarding. In terms of catering amenities, there’s an American diner style burger restaurant called the HUBBOX, which is new for 2015, plus the recently built traditional Cornish Pub the Jolly Roger. A takeaway option is covered by Pentewan Plaice and guests can make use of the on-site supermarket, which provides all the essentials. “We aim to deliver the most fun, most relaxing and the most memorable traditional camping experience in one of the best locations in England,” says Graham. “We achieve this by listening to our customers and remembering what makes us special; quality facilities, a warm friendly welcome, five star quality and continual investment.” Pentewan Sands responds to guests’ needs and suggestions by continuously upgrading and replacing the facilities on-site.

Ahead of summer 2015, the park underwent major refurbishment which saw new accommodation including 17 new holiday homes in the diamond and platinum ranges. The bathroom facilities also received a major refurbishment, as did the play area on the beach and the tennis courts. “Due to our ongoing investment in staff and facilities, one of our best marketing tools is word of mouth, which attracts both repeat and recommended business,” Graham comments. He adds: “We invest heavily in maintaining strong relationships with our customers through brochures, mail-outs, e-newsletters and social media.”

Pentewan Sands Holiday Park
Tel. 01726 843 485
www.pentewan.co.uk

 

 

Cornish Resort Gains Five Star Status

Posted on October 20, 2015

Cornish Resort Gains Five Star Status

Pentewan Sands Holiday Park recently gained a five-star Quality in Tourism award.

Pentewan Sands Holiday Park recently gained a five-star Quality in Tourism award.

Pentewan Sands Holiday Park in Mevagissey Bay, near St Austell has been awarded a coveted five-star Quality in Tourism award for the first time since the site opened in 1945.

Following significant ongoing investment in the park, Pentewan Sands gained the highest level of five-star status this month, becoming one of only a few large holiday parks in the county to secure the top rating.

Visit England’s Quality in Tourism rankings recognise the best holiday parks in the UK and assess not only the overall quality of the site, but take into account factors such as individual pitches, the arrival service, recreation and leisure facilities and cleanliness.

Graham Brown, general manager at Pentewan Sands said: “This is a fantastic award to recognise the ongoing investment that we have made to keep up with our customers’ needs.

“We know our guests want quality accommodation and facilities, so we’re constantly responding to that by upgrading and replacing the facilities on our site. This year for example, alongside our ongoing investment, we have greatly extended the play area on the beach, refurbished our tennis courts and created a new, Cornish themed pub.”