PROVING THE PERFECT APP SOLUTION
GEMAPARK AND HOLIDAYMAKER APP working together give Wooda Farm Holiday Park the edge in providing a great customer experience
Wooda Farm Holiday Park identified that a mobile app was the perfect solution to giving customers a central place to go for information and booking functionality, and also provided an easy way to communicate with customers in the run up to and during their stay. It was important that the app tied in closely with their GemaPark booking system to allow the customer to review their booking and plan their stay by adding extras and booking activities.
Charlotte Veale from Wooda explains: “It is so much easier for the customer to find all the information they require in one place. “It is really easy for them to book activities whilst they are here, book a table in the restaurant or order their takeaway online, and also to keep track of their booking details/ payments etc without having to search for their email confirmation before they arrive. They can easily see what’s on during their stay and what they can do whilst on holiday.”
GemaPark’s integration with Holidaymaker mobile app provides allows customers to view their booking details and see activity availability all from within the app. It integrates seamlessly to the GemapPark guest area for making payments, add extras and booking activities prior to arrival and during their stay. Combined with the use of push communications through the app this is also perfect for upselling whilst your customers are with you.
David Lakins, of Holiday Maker App, comments: “Adding in the new GemaPark events module takes the whole guest offering to another level. “Wooda guests can now download the app, sign in with their GemaPark booking ID and then see a live feed of events and activities on the park. “To make a booking, it is a seamless click through to GemaPark’s portal to make a payment. This is another first for GemaPark and Holidaymaker app” he adds. To learn more about GemaPark or the Holidaymaker App, please get in touch for an informal conversation.