With 38 residential parks in attractive locations across the country, Turners Parks Group is one of the largest park home providers in the UK.
Founded in 2009, the Group has grown steadily and now owns parks from North Yorkshire to the Cornish Coast with a high concentration of 18 parks in the Heart of England in Cheltenham and the Cotswolds. The latest addition is Bittaford Word in Ivybridge, which has given the group a much needed presence in Devon.
“Our parks are for either the over 45’s or over 50’s age group depending on location. We try to appeal to a range of tastes and budgets by working with five of the main park home manufacturers and offering a variety of park home styles,” explains Rebecca Peachey of Turners Parks Group.
“Where possible we also offer a mix of single and twin units as we appreciate a single person looking to move to our parks may want a smaller home.”
Across its 38 parks, Turners has 2,500 plots housing approximately 3,700 residents. All new homes on the Turners Parks Group sites are sold with a fully landscaped plot, shed, and the majority also have a block paved or tarmac driveway. Many of the homes are fully furnished down to the bed linen which means the residents can literally move straight in. Including part time on-site wardens who maintain the communal areas on the parks, Turners has 44 employees.
The management team, accounts, and customer services departments are located in Newmarket, Suffolk, with regional area managers based around the UK who are responsible for looking after each park. A dedicated aftersales coordinator forms the important link between resident and manufacturer and is also part of the package offered to all new residents.
Commenting on the challenges that are currently facing the park home industry, Rebecca reveals that unscrupulous park operators are the biggest issue: “The tighter regulations and powers given to Local Authorities are helping to weed out those that do not operate in the interests of their residents but sadly on occasions the press attention park homes receive due to a minority of operators can be detrimental to the industry.”
Takeley Park near to Stansted Airport is Turners Parks Group’s flagship park. The parks warm and welcoming atmosphere is partly due to the very active Resident’s Association and the number of events they coordinate alongside the park manager Rebecca explains: “Takeley Park has recently been awarded Bronze David Bellamy Conservation Award due to the environmental work we have been trialling on the park – for example the introduction of bat boxes, bee hotels, wild flower planting and recycling schemes. We are aiming for a Silver award in 2016!”
The next phase of development at Takeley Park is currently underway with a small cul-de-sac of eight plots. The group is also working on plans for Twinbrook Park in Falmouth - a former holiday park - which will see the whole park developed for residential homes, with work likely to start in the summer.
Turners will also be focussing heavily on improved customer service following a programme of research conducted last year. The group will aim to offer its residents a greater level of service when it comes to reporting any issues they may find in their home or park and have this month launched a new CRM system built with this in mind.
Turners Parks Group
Tel. 01638 722232
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