Making It Count

Making It Count - Title Pic

Making It Count

Never under estimate the value of first impressions, advises Ashleigh Bissett…

You’ve heard it said that you never get a second chance to make a good, first impression. Not only are first impressions registered with lightning speed, but they also last a surprisingly long time. As we head into winter, what better time to evaluate your outdoor areas and carry out the necessary modifications to make your guests’ first impressions count in time for the 2019 season. Quick fixes could be something as simple as adding more benches or sprucing up your garden displays.

If outdoor spaces are well maintained, they will encourage user-participation by inspiring visitors to be outdoors in the grounds, making full use of the facilities. “We believe it’s important to keep outdoor spaces well maintained as this is one of the first impressions visitors will experience at your park,” comments Stephen Toone, Managing Director of Fordingbridge – a leading manufacturer of canopies, walkways and inspiring buildings. “Your clientele are more likely t o return to your site and recommend to their friends and family if the external appearance is tidy and up together.” He adds: “With more competition than ever before within the holiday park and leisure sector, attracting customers with new and engaging ideas are vital to achieve this.”

Making It Count 2WEATHER-PROOF

Experts in creating communal spaces, Fordingbridge has supplied the holiday and leisure sector for many years. Their range of canopies and walkways provide rain and sunshine protection, to ensure that outdoor areas can be used all year round. “Downpours are not a problem with our canopies and walkways,” explains Stephen. “This will provide you with a competitive advantage and provoke word of mouth about how versatile your park is in all weathers. “Likewise, our statement buildings can be designed and built to any purpose. For instance, if you are planning an on-site café or perhaps a crèche for children, one of our buildings will fulfil that criteria.

With offsite construction methods, it shortens the lead time over traditional bricks and mortar.” Hoburne Holidays operates seven holiday parks in the South East, the outdoor areas of which are maintained by in-house teams of maintenance and leisure staff. Hoburne’s parks with activity areas were re-designed in time for the 2018 season and the company regularly monitors customer feedback to ensure its parks meet customer expectations. “A Hoburne holiday is about doing what you want at your own pace and we want to provide outdoor spaces where there is plenty to keep everyone busy and bring families together in one area to have fun,” explains Jake Harrison, Group Operations Manager for Hoburne Holidays.

Making It Count 3LASTING IMPRESSION

“Therefore it’s essential to keep these areas well maintained so customers want to use them and feel safe whilst on holiday. We also ensure all our planting and green spaces are well maintained at all times to ensure a lasting impression.” The company maximises the outdoor space available at each park to its full potential by putting all the activities in one area and having a mixture of activities for all ages. The younger children can be entertained in the play areas whilst not far away the teenagers can be using the adventure golf or the multiuse games areas for football or basketball. The spokesperson explains that the biggest challenges faced with the parks’ outdoor spaces is the unpredictable weather, staffing, and making them low maintenance but suitable for high usage. “Our objective has been to make sure there is plenty to keep everyone busy but in one area meaning something for the whole family. We wanted our outside spaces to provide a fun and healthy environment for our guests,” says Jake. “My advice is to offer food and drink amenities where possible and make sure you have plenty of seating available.”

In contrast to some of the larger holiday operators, Park Owner Victoria Bowrey runs Back of Beyond Touring Park in Dorset and does all of the grounds maintenance herself to keep costs at a minimum. “To employ landscapers is costly, so I am learning as I go along and have taken advice from professional landscapers and garden centre staff along the way who have made suggestions as to what to plant,” says Victoria. “Well-kept outdoor areas are essential as it reflects the overall image of the park. If the flowerbeds and grounds are not maintained to a high standard then that immediately suggests that the park is not cared for or well managed.” Open to adults only,

Making It Count 5Back of Beyond Touring Park is set in rural Dorset and boasts 80 pitches with electric hook-ups, 40 camping pitches and a glamping village, as well as an amenities block, reception and shop. Victoria takes pride in the park’s outdoor areas and keeping them well looked after is a high priority all year round. She comments: “As we are 30 acres we can't possible compete with beautiful natural foliage, however, we make the most of the busy areas of the park, such as the reception and shower blocks by planting carefully selected flowers, bushes and trees.

“We have learned to choose plants that blend into the environment and that come back every year. We are also particularly conscious of helping the bees at our park. We plant very few bedding out plants in favour of lavenders, alliums, verbena, ornamental grasses and easy care plants such as sedums. My advice is to go for plants that make a statement and also not to be scared to try out new things - even if they don't work!” Victoria says that time is the biggest challenge she faces in maintaining the park’s outdoor spaces: “Having enough time to keep the park’s outside areas ship-shape can be difficult, which is why we tend to choose easy-care plants that come back each year. At the moment we are still new so we are building up on what we have but we do try and add new plants to the landscaped areas every year.”

COMPANY CONTACTS

BACK OF BEYOND TOURING PARK
Tel: 01202 876968
www.backofbeyondtouringpark.co.uk

FORDINGBRIDGE
Tel: 01243 554455
www.fordingbridge.co.uk

GREENMECH
Tel: 01789 400 044
www.greenmech.co.uk

HOBURNE HOLIDAYS
Tel: 01425 689293
www.hoburne.com

NBB Recycled Furniture
Tel: 0800 1777 052
www.recycledfurniture.co.uk

THE UK RAMP CO.
Tel: 01923 678432
www.modularpumptracksuk.com

Smallest Rooms Present Biggest Challenges

Smallest Rooms Present Bigger ChallengesSmallest Rooms Present Biggest Challenges

The smallest rooms in the building can lead to the biggest frustrations, but the Cubicle Centre team is working hard to make your life as easy as possible. Porthdinllaen Caravan Park is located on the beautiful coast of North Wales. The site is next to spectacular Nefyn Championship golf club and the famous Ty Coch Inn. The Ty Coch Inn was recently voted in the ‘World’s Top Ten Beach Bars’ by a recent survey. In 2016, Porthdinllaen secured planning to almost double the size of the park from 36 touring units to 60. The expansion also included a brand new amenities block which includes, showers, washrooms, a canteen area and a shop. The Cubicle Centre provided the shower and toilet cubicles, wall panels and the vanity units. All of these were constructed in Compact Grade Laminate (CGL) which is water resistant, vandal-proof and extremely durable. It is important that the panels are a higher quality for shower blocks, so they can withstand the high volume usage and constant cleaning. “The new cubicles and vanity units look fantastic. Our visitors love the quality of the washroom block,” said Siôn and Sian Williams, the Park owners. With a wide choice of ranges, contact the Cubicle Centre to discuss your washroom challenges.

Cubicle Centre
Tel. 01924 457600
www.washroomcubicles.co.uk

Customer Satisfaction

Customer Satisfaction Title Pic

Customer Satisfaction

Greens Park homes are snapped up on recommendation…

With a career spanning some 35 years, Bill Green has seen a lot of changes in the residential parks industry but like all successful park owners he knows that customer satisfaction is key. Bill explains: “I always say to prospective purchasers, ‘Don’t ask me, my job is to sell homes. Go and have a walk around the park and chat with the residents to find out how they feel about living here.’ The people who live on your park are the best advertisement for your business.” As a young man, Bill spent many years working in Canada before returning to the UK and investing in rental parks. Today, Greens Park Homes owns two residential park home estates: the Wolds Retreat in Lincolnshire, and Pine Hill in Cambridgeshire. An exclusive, luxury estate for the over 50s, Green’s flagship park, Wolds Retreat, is set in 40 acres of beautifully-landscaped Customer Satisfaction - Bill Greengrounds in the heart of the Lincolnshire Wolds. Tranquil and scenic, the surrounding countryside is full of outstanding natural beauty and wildlife, and is popular with walkers, cyclists and bird watchers. The Roman town of Caistor is situated just a couple of miles away and provides many visitor attractions, shops, restaurants, fishing, and a choice of golf courses. Bill originally bought the site as a holiday lodge park 15 years ago but decided to apply for planning permission for a change of use to residential after repeated requests from customers wanting permanent homes. “It took over a year to get the planning permission in place,” explains Bill. “Our original application was refused and following a visit by the Secretary of State, and a number of agreed conditions, we were granted the licence.”

MINIBUS SERVICE

Two years of re-development later and the Wolds is now a shining example of a park planned with the customer very much in mind. At the centre of the park, a three-acre carp fishing lake is a popular attraction and there is a Customer Satisfaction Title Picminibus service to Caistor (one of the conditions of the planning permission) for residents. “We have a large site here but have deliberately chosen not to cram in as many homes as possible,” says Bill. “We have permission for 60 homes but the land could easily take 100 or more. We wanted to retain a feeling of space and privacy. On a lot of parks the homes are laid out in rows, which feels like an army camp! Our plots are twice the size of those at most other parks and dotted around the parkland in a freeform and natural way.” Out of the 60 homes, 25 are already inhabited, and the remaining 35 pitches are available for sale, including five show homes.

STEADY STREAM

Customer Satisfaction 4“We are very lucky to have a steady stream of enquiries,” says Bill, “but the attractiveness of the park really sells itself. Each home has a block-paved driveway for two cars and many have sheds, decking and even garages. Visitors to the park are always surprised at the size of the properties saying they are larger and better equipped than their traditional brick-built bungalows. All homes on site are also set up for mains utilities, which puts the control back into the resident’s hands and helps keep their expenditure low. This way is more economical for the home owner and the park owner too.” Having pre-booked slots with the major manufacturers is a key selling point, which expedites the process for buyer and seller. “There can be as much as a year long wait on many parks,” explains Bill, “but we have moved a cash buyer in as little as six weeks from home order before now. On average, from point of deposit to moving in date is two to three months for most of our residents.” Greens’ second park is Pine Hill, situated in a pretty location in open countryside between St Ives and Huntingdon in Cambridgeshire.

This site has been in the Green family for 50 years, originally being used for temporary accommodation for Council tenants. 15 years ago, Bill and his four sons, who all work in the family business, set upon a complete renovation of the park including new roadways, the provision of mains utilities, and major landscaping. Pine Hill now boasts 48 residential park homes; all are occupied and are quickly snapped up on the rare occasion that one is up for sale. Greens Park Homes is currently in negotiations to purchase a third park in the East Customer Satisfaction 5Anglian area and Bill says that they are always looking for interesting opportunities to either invest in existing parks, or land that is ripe for housing development. Like most Park Operators, Bill expresses some frustration with the limitations of the current planning framework and legislation. “The parks industry is steadily being cleaned up and rogue operators are thankfully few and far between nowadays,” says Bill, “but the negative profile of parks in the public eye still needs some work.” “Sadly, it’s a lot easier to get permission to develop holiday parks with many unwitting customers buying ‘holiday homes’, mistakenly thinking that they can live in them all year round. Making it more difficult to open residential parks, means not only a shortage of homes for the 50+, but prevents the mainstream housing market freeing up larger ‘brick and mortar homes’ for families and younger people. Things are moving forwards, slowly, but there is still a long way to go,” adds Bill.

Make ‘Em Laugh

Make Em Laugh - Title Pic

Make 'Em Laugh

Entertain to gain, advises Karen Cotton…

With more Britons choosing to holiday in the UK, according to research from Travelodge, the pressure is on park operators to attract and retain this new business. Guests expect great facilities and food, but they also are hoping for great entertainment. For many, it’s the nightlife and shows which add value to their break – making it truly memorable. Nowhere is this truer than at Bunn Leisure in Dorset, where four parks on one combined site cater to different tastes and budgets. Head of Entertainment Adrian Douthwaite explains: “Our clients expect a consistent, high quality and diverse range of entertainment.” He adds: “As technology has drastically advanced in recent years, so have expectations as to the ‘look and feel’ of the entertainment, especially when it comes to marketing and advertising.”

Make Em Laugh 3STAR CAST

In recent months, the Dorset holiday park has hosted names including Pop Idol alum Gareth Gates and X-Factor star Sam Bailey. Names like these deliver real value, as Adrian explains. “Big named artists and shows that create a ‘buzz’ have more impact than ever before, as the use of social media amplifies the desired value of the entertainment.” Careful planning is essential to ensure you hit the right note with all your guests. Stephen Pearce, Marketing Manager at Beverley Holidays says: “Entertainment really is the most subjective thing in the world, as trends and people’s expectations and perceptions of entertainment change… “Whilst not everyone will absolutely love everything we do, by having an exciting range on offer we aim to ensure that whilst somebody may not like something, there will, within the product, be something they do like.”

 

Make Em Laugh 2MULTI-APPEAL

The aim for the park on the English Riviera, is to keep its entertainment fresh and current… but there is a space for oldies-but-goodies, too. Stephen continues: “There will be nostalgic moments, games and concepts, however these must be delivered appropriately to an audience in 2018. A knobbly knees contest doesn’t go down as well now as it may have done in the ‘80s.” At Beverley Holidays, near Torquay, guests have a wide range of daytime activities to choose from. Its ‘Be-Active’ umbrella houses high-energy sessions that are popular with guests of all ages, with soft archery, Water Walkerz and body Zorbing. The Kids Be-Active programme allows younger guests to find their inner princess, pirate or superhero. “These sessions aim to capture the creativity and imagination of our younger guests,” says Stephen. “For our older guests, we offer something a little bit more laid back – whether it be a poolside quiz, coffee morning, line dance or darts tournament, we have it all covered.” Bunn Leisure also sources a wide range of entertainment spanning all areas and tastes. For Head of Entertainment Adrian, this can be tricky. He says: “The teenage and young adult market consistently proves difficult, whereas the children and 50+ age group are much easier to cater for as there is much more product to choose from when buying in.”

Make Em Laugh 4BEST VALUE

Working with an annual budget of approximately £1.5 million, Bunn Leisure’s in-house product offering is generated and produced internally – with little to no outsourcing of services. “This, in turn, helps to control quality and costs,” adds Adrian. “Routing and increased frequency of appearances for outsourced artists and shows can also help a little with regards to value – but isn’t paramount when devising the product offering.” At Beverley Holidays, the secret to getting the most from your budget is simple. Stephen reveals: “The best way to get value for money is to invest in the people who are most passionate about the performance. It is the individuals that are responsible for the delivery of the product, and of course the delivery of the product, on the whole, that creates that experience guests remember forever. “By far, alongside great show concepts and animated daytime activities, bottom line is the ‘coat-style’ entertainer and their approach to the role – as the ‘face of the holiday’ – builds relationships with guests, making them feel welcome and appreciated.”

 

Make Em Laugh 5PLAN AHEAD

While planning at Bunn Leisure begins 18 months in advance, at Beverley Holidays the team plans for the following year each September. By reviewing and evaluating the uptake and successes of the previous year, the team can make the informed decisions necessary to develop their product moving forward. Where visiting acts are involved, timing is everything according to Stephen from Beverley Holidays. He says: “To ensure we are able to book what we want and not just what is available, [our] process is on-going.” This is especially important when operators are looking to secure big-name attractions. Sometimes bookings are required as far as 18 months in advance.
With 20 years’ experience booking acts for holiday parks, Live Music Management has worked with numerous operators across the UK and suggests that bookings be made at least nine months in advance and promoted as part of the offer Managing Director Rick Baines explains: “It’s increasingly difficult to get people into club houses as home drinking has become the norm. But people will come out if there is consistently good entertainment on.” Budgets will differ depending on the size of the venue. If you’re working with smaller budgets, he sagely advises: “It’s better to have a high-quality act once per weekend, then two ‘pub-quality’ acts!” It’s important to widen your scope, too.Make Em Laugh 7
Rick suggests: “Look at who the national companies are booking with and consider them, as well as local agents. You might find better quality at similar prices.” One of the most popular trends he’s spotted is Bandeoke, which is also known as live band karaoke. He says: “It’s still massive. It allows all the family to join in and brings Instagram moments that will stay with the guests.” He adds: “Pop-up entertainment, not necessarily fixed to a stage area, also brings an immersive experience which will thrill guests and lead to social media sharing.”

Which Trip Advisor Reviews Would You Prefer This one?

“Park lovely… entertainment awful” - Natasha L

“Great views, awful entertainment” - Superdave10uk

“Nice grounds, perfect caravan, poor entertainment” - Gwen L.

Or

“Best entertainment, great stay!!!” - Pixie G.

“Entertainment team were amazing!” - Andreacleaton60

“Night life was very good can’t wait to book again for next year” – Janetholmes2724

“Brilliant [80’s] weekend. Everyone dressed up. Looking forward to the next one…” - Biff0r

Company Contacts

BEVERLEY HOLIDAYS www.beverley-holidays.co.uk

BUNN LEISURE www.bunnleisure.co.uk

LIVE MUSIC MANAGEMENT www.lmmuk.co.uk

 

Umbrella Campaign

Umbrella CampaignUmbrella Campaign

The Family Holiday Association has launched a new strategy and umbrella campaign called ‘Together’ with the goal of doubling the number of families offered a break annually by the end of 2020. The two year ‘Together’ campaign includes new initiatives such as Adopt a Caravan – inviting individuals and organisations to fund one of their owned caravans for a year – and building on existing successes such as their annual Shades Day awareness day in May. As part of the new approach, the charity is also looking to grow the number of donated accommodation, attraction and travel tickets they receive to UK destinations. Commenting on the campaign, Angie Watson, Head of Fundraising and Comms, said, “So many families are trapped in terrible situations, and they desperately need our help. They need a reason to smile. “That’s why we’ve set ourselves the goal of doubling the number of families offered a break annually by the end of 2020. “It’s ambitious, but by working together with colleagues in the travel and tourism industry we can reach our target and change even more lives. Together, we can help families find sunshine through the rain.”

Avoid Huge Out-Of-Hours Claims

Avoid Huge Out Of Hours ClaimsAvoid Huge Out-Of-Hours Claims

An Appeal Court ruling on out-of-hours pay has triggered concerns that the holiday park industry could face substantial claims from employees. Traditionally, holiday parks have provided a 24 hour on-call service as part of their daily role but staff may have only been paid for part of that time. Employment Tribunals have, in the past ruled that employees should be paid at least the minimum wage for the time they are on-call even if they are sleeping. That decision has been recently reversed by the Appeal Court for cases involving the care sector but it may not apply to the holiday park industry who could be open to significant compensation claims. It is estimated it could cost park operators more than £20,000 a year per employee and claims for compensation could go back several years. Now, Hull-based SJP Law, who provide a specialist legal service to the caravan and holiday park industry, have launched a dedicated service to help and advise holiday park owners. Alistair Latham, Director of SJP Law, said: “The Appeal Court ruling applies to the care sector and therefore should be used with great care. Ignoring the law in this area may still have dire consequences for the holiday park industry.” He explained that most holiday parks employ wardens to carry out a range of day time duties and to be on-call during the night should an emergency arise and he urged operators to review their employment contracts and working methods to safeguard against any potential liability. Mr Latham said: “This is a serious situation for park operators and we have set up a dedicated service to help them to assess their risk and to provide them with revised employment documentation and adapt their working requirements where necessary. “If park operators believe that this may be an issue for their business they need to take action sooner rather than later so that steps can be taken to reduce any potential liability.”

Naked Ambitions For Caravanners

Naked AmbitionsNaked Ambitions For Caravanners

Twelve months of bare-it-all bravery by a group of friends at a Flintshire holiday park, are set to swell the funds of the charity Breast Cancer Care. The feisty females stripped-off for a fundraising 2019 calendar at Tree Tops Caravan Park. Ranging in age from 30-plus to over 70, the inspiration for putting the fun into fundraising came from two of the group who own holiday homes at the Holywell park. Rachel Anchors and Wendy Wild said it was back in summer this year when they hit upon the idea of helping a good cause about which they both felt strongly. “Breast cancer is a disease which affects so many women, and Breast Cancer Care does a wonderful job in providing expert information to anyone diagnosed with the illness.” Andy Walker, who runs the park alongside his parents Maureen and Harry, was known by the group to be a talented amateur photographer, whose pictures feature on the park’s website. Andy agreed to photograph the courageous caravanners who posed with carefully placed props ranging from tractors to balls of knitting wool. With advance orders worth over £2,000, copies of the initial calendar print-run are available for £6.50 each. The group has a JustGiving page and a Facebook page @CaravanGirls providing more information.

Unmissable Event

Unmissable Event - Cover Photo

The Holiday Park & Resort Innovation show beckons…

The Holiday Park & Resort Innovation Show is an unparalleled opportunity for holiday and leisure entrepreneurs to make the most of their resorts, holiday parks and attractions by delivering first-hand the very best in advice, products and services. The event has grown considerably since 2016 and is set to be the most exciting and comprehensive instalment yet! Combining world class experts, face-to-face advice, 150 inspirational seminars, 350 leading suppliers, workshops, unrivalled networking and live features all under one roof - these two days are truly unmissable for anyone in this sector! Whether you’re relatively new in the holiday market and looking for inspiration and advice or an established business looking for new and exciting ways to improve your offering, the event covers everything you need to run your holiday business more efficiently.

Discover all the latest technology and trends from within the sector and find out more about current marketing and business strategies. The industry’s most innovative and influential figures will pass on their peerless knowledge and advice and ultimately help you stand out from the competition and increase your occupancy rates. Join some of the industry’s most progressive and ambitious suppliers and find absolutely everything you need to develop your holiday business whether it’s accommodation, marketing, booking systems, food and drink services, leisure equipment or energy companies. Running alongside the Holiday Park & Resort Innovation show again this year is the Farm Business Innovation Show, the Family Attraction Expo, and the Country House Innovation show. New for this year, we have the Public Space Innovation show, and Destination Hotel. Register for free tickets to attend via the website. Looking forward to welcoming you to the event on the November 7th & 8th, NEC Birmingham.

Aqua Spa SuppliesAqua Spa Supplies: Stand 1232

Aqua Spa Supplies are suppliers of accessories and equipment for spas and swim spas. They will be showcasing their End 2 End Covers - Roll on, Roll off covers for spas and swim spas and a host of other equipment. Look out too for spa brands including American Whirlpool, Vita Spas and the Villa Tub.

Aqua Spa Supplies
Tel. 01245 477 400
www.aquawarehousegroup.co.uk

Businesses For SaleBusinessesForSale : Stand 1802

If you’re looking to sell your business, BusinessesForSale can cost-effectively help market your business to over 1.2 million buyers every month. They connect business buyers and sellers. There are 4,000 leisure and holiday related businesses on the site, as well as thousands more businesses and franchises for sale in every sector imaginable. We’ll be displaying a handpicked selection of current businesses for sale at the  stand. Come and find the inspiration for your next business venture.

BusinessesForSale
www.BusinessesForSale.com

Forbo FlooringForbo Flooring : Stand 1556

The impact of the interior scheme and the overall ambience of a building can play a crucial role in a visitor’s experience to any holiday park or attraction. As such, on stand 1556 at this year’s Holiday Park & Resort Innovation Show, Forbo Flooring Systems will be highlighting the benefits its range of flooring solutions, which are suitable for a wide range of applications across the leisure sector, can offer to improve visitor experience.

Forbo Flooring
Tel. 0800 0935 258
www.forbo-flooring.co.uk/leisure

GemParkGem Park : Stand 1636

The GemaPark management system is web based Park Management and booking system that allows you to manage all your customers and bookings easily. Take online bookings and payments. Record meter readings and invoice owners. Email booking confirmations, balance reminders and welcome letters automatically. Manage your availability from our interactive chart. Link with other systems to increase bookings. Access from multiple computers, Low monthly fee instead of a large purchase price with full training and support.

GemPark
Tel. 01983 282420
www.gemapark.co.uk

HPS_Sept2018_issue_68pp_LR-1Holiday Park Scene : Stand 1950

Don’t miss the Holiday Park Scene magazine team who will be exhibiting on stand 1950. Call by to tell us about how your business stands out from the crowd or to discuss promotional opportunities for your products and services through the industry’s biggest and best magazine for park operators.

Holiday Park Scene
Tel. 01353 666663
www.holidayparkscene.com

Light SauceLight Sauce : Stand 202

Light Sauce is the leading importer and distributor of light-up, flashing LED and glow novelties in the UK. Trade suppliers for over 15 years to family attractions, holiday parks, theatres, local government, schools and charities. With long term partnerships in China and the Far East they are able to design, brand, source and manufacture products that complement and promote your organisation. Light Sauce specialises in the volume supply of light-up toys to order but with large UK based stocks and a wide choice of products for next day delivery throughout the UK.

Light Sauce
Tel. 0845 470 6060
www.light-sauce.co.uk

Marquis SpasMarquis Spas : Stand 10-710

Marquis today is one of the leading manufacturers of hot tubs and swim spas in the United States, with distribution around the world. Long noted for our product quality and unique high-flow therapy systems...Marquis’ dealer network around the world annually rates it with SpaCertified as among the very best suppliers. A UK network of dealers present a full range of Marquis products and offer UK consumers excellent sales and service experiences as well. Marquis’ three dedicated holiday park models, the ‘Relax’, the ‘Getaway’ and the ‘Escape’, offer an array of sizes and features to give you the perfect hot tub for a perfect holiday.

Marquis Spas
Tel. 1-503-838-0888
www.marquishottubs.co.uk

NBB Recycled FurnitureNBB Recycled Furniture : Stand 1012

NBB Recycled Furniture manufacture an expansive range of outdoor furniture using 100% recycled plastic. There are many advantages of the material: the non-porous properties mean that it will never rot, splinter or corrode; it is graffiti proof and easy to clean; and it does not require annual upkeep in fact it is completely maintenance free! Recycled plastic is extremely robust and hardwearing making it great for heavy use areas such as holiday and leisure industries; public parks and gardens; schools and businesses! All of products are guaranteed for up to 25 years, more reason to replace your old timber furniture today!

NBB Recycled Furniture
Tel. 0800 1777 052
www.recycledfurniture.co.uk

Park Leisure Solutions LtdPark Leisure Solutions Ltd : Stand 1230

National suppliers, Park Leisure Solutions launched their brand new Climacube Hot Tub Heat System earlier this year. The Climacube Heat System offers the very latest energy saving heat technology, dramatically reducing running costs, increasing usage, reducing the carbon footprint and enabling customers to use their hot tubs all year round, at the desired temperature without the concern of cost. Customers are already benefiting with installations producing significant reductions in their energy bills. Unlike conventional heat systems, Climacube will heat your Hot Tub in around 4-5 hours from cold with a consumption of only 1KW per/hour with a COP of over 3.5 in minus temperatures.

Park Leisure Solutions Ltd
Tel. 01202 691166
www.parkleisuresolutions.co.uk

PitchedPitched : Stand 1742

Pitched are the smart choice for the holiday park industry, from online booking management software to website, brochure and email design as well as management of social and email campaigns, SEO content and data analysis. The new name in booking software, suitable for independent and holiday park groups of all sizes. Built specifically for caravans, lodges, cottages, glamping, touring and camping pitches and management of owners and holiday home sales - our GDPR ready software comes with stylish customer steps and is simple and easy to operate. Unlimited users working simultaneously with individual security rights. Securely hosted, and all data encrypted and backed up. Convert browsing to booking, giving you more time to run your park. Arrange a demo either by calling today or at the show.

Pitched
Tel. 01726 418 118
www.pitched.co.uk

Portrait PoolsPortrait Pools : Stand 3406

The multi-award winning, Portrait Pools team specialise in the construction, build and design of home indoor swimming pools, commercial swimming pools, spas and saunas, pool refurbishment, pool maintenance and pool accessories. A swimming pool says so much. Especially when it is built to your precise specifications and to exacting standards.. Most people will have a vision of their own swimming pool in their mind`s eye. Portrait Pools have the experience and expertise to open up the countless possibilities, and to capture the essence of your lifestyle. Portrait loves nothing better than to take what you thought an impossible dream and turn it into stunning reality.

Portrait Pools
Tel. 01625 466200
www.portraitpools.com

Suntrap SystemsSuntrap Systems : Stand 1444

Specialists in supplying lifts and hoists providing disabled access into swimming pools, spas and hot tubs, the team will be displaying three different models from its extensive range of lifts, all of which are suitable for both commercial and private use so whatever the size, shape or type of pool and whatever the budget, we can offer a suitable solution. Suntrap Systems is a long established company with more than 20 years’ experience which offers a specialised service to both private and commercial customers, and enjoys a reputation for quality, reliability and a personal service you can depend on.

Suntrap Systems
Tel. 0121 428 1155
www.suntrap-systems.co.uk

Superior SpasSuperior Spas : Stand 10-703

Add a touch of luxury to your holiday home or letting business, and boost your revenue by up to 60% with a Superior Spas Holiday Let Hot Tub, while ensuring you stay firmly within the parameters of the HSG282 guidelines. Established in 2009, Superior Spas are the UK’s largest distributor of hot tubs and spas. We pride ourselves on quality craftsmanship, commitment, reliability, and competitive pricing. Hailed as one of the best Holiday Let Spas retailers on the market, we have been named as the official supplier to Sykes Cottages. Our range of Holiday Let Hot Tubs is specifically designed for heavy usage and minimal maintenance. They come in a variety of sizes, making them the ideal choice for any garden, decking or outdoor area.

Superior Spas
Tel. 01246 559071
www.superiorspas.co.uk

The UK Ramp CompanyThe UK Ramp Company : Stand 1424

The UK Ramp Company provides design, supply and installation of Modular Pumptracks and Skate Ramps throughout the mainland UK. The company’s core customers are holiday parks and councils. We pride ourselves on providing second to none customer service from the initial enquiry until the end of life of the products.

The UK Ramp Company
Tel. 01923 678432
www.theukrampco.com

Trimax Mowing SystemsTrimax Mowing Systems : Stand 1330

Trimax Mowing Systems design and produce tractor-powered mowers with the highest level of finish and minimal maintenance. It is this that makes them a turn- to equipment manufacturer. The company began in New Zealand in the 1970’s with tractor-mounted mowers to cut grass beneath kiwifruit vines. Innovative developments, pioneered in flail blades and multi-spindled rotaries meant rapid advancement into amenity and sports surface mowing and exporting well beyond down-under. The Trimax name is now known everywhere by professionals who maintain grassed sports facilities, golf courses, public amenities and holiday parks.

Trimax Mowing Systems
Tel. 01933 652235
www.trimaxmowers.co.uk

Wilby LtdWilby Ltd - Park Protect : Stand 1440

The Park Protect policy has been specifically designed for Holiday and Caravan Parks and provides outstanding cover and value for members of the scheme. As a park insurance specialists, Wilby currently arrange insurance for more than 100 parks across the UK, from the North of Scotland to the South coast of England. As well as providing insurance to caravan parks across the country, as members of The National Caravan Council we are actively involved in the industry and know the challenges faced by parks. We have a team of advisers with a wealth of experience in dealing with touring, holiday and residential caravan and park home resorts of all shapes and sizes, so you can be sure you are dealing with a company that knows the needs of your business. As the scheme is developed specifically for the park industry it offers a range of extra benefits including Stock of holiday and residential homes £250k. Landscaping following a loss £5,000. Site services, inc underground pipes £10k. Contract works cover £25k.

Wilby Ltd – Park Protect
Tel. 01422 358 525
www.wilbyltd.co.uk

World LeisureWorld Leisure UK : Stand 1841

World Leisure (UK) is a multi-award winning provider of design, technical and installation services for the water leisure industry. Offering full turnkey packages, from design and installation through to commissioning and continued maintenance support, World Leisure`s extensive industry experience and a proven track record provide peace of mind to contractors and clients. Providing tailored solutions to meet the exact needs of each individual project, World Leisure partners with manufacturers and specialist equipment suppliers of the highest quality to ensure projects are completed on time and to the highest industry standard. Recent projects include the London Olympic Aquatic Centre, Lagan Valley Leisureplex (Northern Ireland), Ellesmere Port Sports Village, De Vere Scottish Urban Leisure Resorts, Brookfield Multiplex Centre Point, and the Defence & National Rehabilitation Centre`s new world class facilities at Stanford Hall.

World Leisure UK
Tel. 01722 284883
www.worldleisureuk.co.uk

World Of RidesWorld Of Rides : Stand 3441

For nearly 50 years, World of Rides has been the leading UK manufacturer of children’s leisure rides in the United Kingdom. From premises in County Durham the company supply major shopping centres, retailers, visitor attractions, fun farms, holiday parks, garden centres, family entertainment centres and hospitality centres that include national and single-site operators. The company boasts vast knowledge and experience ensures that every ride we manufacture is rigorously tested both in the factory and on-site before being released for sale. Customers receive the very best advice on the profitable and safe operation of their rides.

World of Rides
Tel. 0191 49 20 999
www.worldofrides.com

 

Key Seminar Sessions

Andy SuttonTheatre 13 - Wednesday 13.15 - 13.45

Andy Sutton

Maximising food and beverage in the holiday park industry One of the areas within the holiday park sector that has always been a struggle to maintain, is the food and beverage operation. The issue has been how to manage and carefully balance the gap between seasonal business, your offerings, and if you allow external business on park to contribute towards the success of your F&B. During my talk, I will discuss how you can look at simple options within your business, how to maintain out of season trade, and how to keep control whilst making a healthy profit.

 

TDawn Beeheatre 10 Thursday 11.00 - 11.30

Dawn Bee

Online Booking: Win and keep the customers you want Taking Online bookings may feel like losing control but this seminar will show you how you can use it to gain more control over the type of customer you attract. Repeat customers are the mainstay of most holiday park businesses. We will cover how you can use automation to set off on the right foot to create a lasting profitable relationship with each customer.

 

 

Steve HassenmullerTheatre 10 Thursday 13.15 - 13.45

Steve Hasenmueller

Marquis – The Ultimate Holiday Park Hot Tub Program Holiday Park guest turnover and high hot tub usage create unique requirements for a safe and effective low-maintenance program for hot tub owners. Get a complete overview of the Marquis Holiday Park program and models which address these unique requirements with specific features and designs.

 

 

Book your free tickets today - visit www.holidayparkshow.co.uk

 

 

 

Time For Change ?

Time For ChangeTime For Change ?

There are changes afoot in the holiday park insurance market. The Appointed Representative (AR) status is coming under increased scrutiny from the Financial Conduct Authority. Parks are increasingly switching to an Introducer Appointed Representative (IAR) model, reducing their compliance and insurance workload. Leisuredays are IAR experts, specialising in admin-free customer insurance arrangements. Let our expert team of 120 people serve your customers seven days a week, giving them Defaqto 5 Star rated cover, competitive prices, and award winning customer care. We’ll maximise take up rates and your insurance profits.

Leisuredays insurance
Tel. 01422 396 693
www.leisuredays.co.uk/park-insure

The Smart Choice

The SMART ChoiceThe Smart Choice

With the new Energy Controls App, users of the company’s SMART Pre-pay meters can make energy payments from their smartphone, tablet or PC. This dramatically reduces admin and eliminates the need for cash handling for landlords whilst providing a safe, simple and secure way for consumers to purchase electricity credits anytime and from anywhere. Energy Controls is the UK’s leading supplier of SMART meters and pre-payment metering systems. Having been a market leader for over 25 years they are the UK’s exclusive distributor for the world’s largest meter manufacturer, Landis and Gyr. For more details contact the team today or visit the Energy Controls website.

Energy Controls
Tel. 03452 304 535
www.econtrols.co.uk