CUSTOMER SERVICE CHAMPIONS CROWNED

CUSTOMER SERVICE CHAMPIONS CROWNED

Leisuredays wins prestigious national recognition...

LEISUREDAYS’ TEAM of 115 people look after the insurance needs of more than 110,000 caravan and motorhome owners

Static caravan and holiday lodge insurance specialists, Leisuredays, are celebrating after winning a top award for their high levels of customer service. The Yorkshire-based company was crowned Customer Service Champion at the 2023 Insurance Choice Awards.

The awards are an annual campaign to find the most trusted insurance firms and this year more than 92,000 data points were received from customer reviews on the Smart Money People website to help them find the winners. Jacqueline Dewey, CEO of Smart Money People, said Leisuredays received high levels of praise from its customers.

“Your customers should be the heart of your business and Leisuredays has proven this to be of utmost importance in its work,” she said. “Our reviews show customers complimenting the friendly and efficient staff, with many claiming that the Leisuredays team has gone above and beyond to solve their queries and concerns. “This kind of reassurance and confidence in a provider is a key part of policyholder satisfaction, and Leisuredays really has mastered its customer service.

Congratulations Leisuredays on this well-deserved win, keep up the great work.” Leisuredays is part of Caravan Guard, an insurance intermediary based in Halifax, West Yorkshire. Its team of 115 positive people look after the insurance needs of more than 110,000 caravan and motorhome owners and are tasked to deliver outstanding customer experiences every day.

 

Managing Director, Ryan Wilby, said he was over the moon the company had been recognised in the industry for delivering great customer service. “We’re passionate about delivering brilliant customer experiences, so for our customers to vote for us in their thousands and give feedback about our excellent service and how we’ve left them feeling impressed is a fantastic accolade,” Ryan said.

“We were extremely proud to beat off some fierce competition and win this top-level award that many insurance providers want to win. Our staff have a big reason to celebrate and a massive thank you to all our customers who took the time to vote for us – we couldn’t have done it without you!”

Leisuredays was also shortlisted for Best Caravan Cover Provider for their specialist caravan insurance cover and its sister brand Caravan Guard won Best Motorhome Insurance Provider. It is rated 4.95 out of 5 by customers on the Smart Money People website. To find out more about how your park can earn extra insurance commission by introducing customers to our team of service champions, email development@leisuredays.co.uk or visit. www.leisuredays.co.uk/operators please call 01422 396772.

LEISUREDAYS IS RATED 4.95 out of 5 by customers on the Smart Money People website

SWIFT DONATION FOR MACMILLAN

SWIFT DONATION FOR MACMILLAN

SWIFT GROUP Managing Director, James Turner, and some of the Swift team celebrate the company’s latest Macmillan donation.

Macmillan Cancer Support was grateful to receive £30,000 from the Hull-based Swift Group recently. Since 1995, Swift Group has donated to Macmillan through a recycling of goods scheme, whereby damaged or unsellable items are purchased by staff members, with monies coming to charity.

The company has also previously donated to Macmillan by hosting Macmillan Coffee Mornings and ‘dress down’ days. An outstanding £100,000 has been donated in total over the past 27 years. The UK’s largest manufacturer of caravans, motorhomes and holiday homes, as part of the fundraising, eco-friendly scheme, Swift employees have the chance to purchase any kind of redundant or surplus materials from offcuts of wood to slightly imperfect items, like a scratched microwave.

Swift’s Content Marketing Manager, Cheryl Whiten explained: “Pretty much everyone is affected directly or indirectly by someone living with cancer, so everyone here at Team Swift understands the importance and meaning behind this scheme.” Swift’s Managing Director, James Turner added: “It’s an absolute pleasure to support Macmillan’s incredible work.”