Sara Scoops Prestigious Business Award

Sara Scoops Prestigious Business Award

Sara Scoops PrestigiousSara Bertin, Finance Director at Shorefield Holidays, has been named Board Level and Senior Executive of the Year at the prestigious Women in Business Awards. Now in its fourth year, The Business Magazine’s 2017 WiB Awards aim to celebrate, encourage and inspire successful and aspiring business women in the south.

Simon Pollock, Chairman and Managing Director of Dorset and Hampshire-based Shorefield Holidays, says: “We are delighted that Sara’s commitment and dedication have been recognised with this award. “Two-thirds of our management team and half of our whole team are women, and learning and development are encouraged at all levels throughout the business.”

Sara joined the family-run company specialising in holiday homes and holidays on the south coast in 1980, after qualifying as a chartered accountant with Grant Thornton, and is the daughter of Dr Robert Pollock, who founded the park in 1958. At that time, Shorefield owned one park and over the years this has grown to seven parks.

Holiday Pools Shortlisted For Awards

Holiday Pools Shortlisted For Awards

AWards WinnerEntrepreneur, television celebrity and former winner of The Apprentice, Michelle Dewberry, will be the VIP guest at the UK Pool & Spa Awards at the NEC, Birmingham on December 4th.

With record-breaking entries, the Holiday Park Pool category is shaping into one of the most hotly-contested groups with ten shortlisted entrants vying for success. Last year’s category winners, Tydd Giles Golf & Country Club, return to defend their title. They are joined by 2016’s gold standard winners; Lady’s Mile Holiday Park, Brean Leisure and Holiday Park Unity, and Plas Coch Holiday Homes.

New entrants this year include Bourne Leisure, Ladram Bay Holiday Park, Ribby Hall Village Holiday Park, Seashore Holiday Park, Calypso Cove Waterpark, and Kelling Heath Holiday Park make up the ten parks battling it out to be crowned ‘Holiday Park Pool of the Year 2017’.

With entries for the hotly-anticipated UK Pool and Spa Awards closed, and votes pouring in across over 30 categories, the tenth anniversary of the awards are shaping up to be most tightly contested yet.

AWards

Log on to www. ukpoolandspaawards.com to see this year’s entrants, cast your vote and book your place at the awards show.

 

 

Show Time

Show Time

Show TimeHoliday park entertainment has significantly evolved from the first Redcoats of the 1930 and the Hi-De-Hi era of the Sixties. Operators of parks, large and small, still agree that getting the entertainment recipe right remains crucial to ensure happy, satisfied customers.

Celebrating their 75th year in 2018, Ladram Bay Holiday Park in Devon offers a packed family entertainment programme that would put any corporate chain to shame. “We do our best to make sure there’s plenty for families to enjoy all together,” explains Carla Newman, Marketing and Events Manager at Ladram Bay.

“As a family-run business, we know that spending quality time as a family is what really matters.” An entertainments team of five plus and an Entertainments Manager run all the daily entertainment at the park. This includes kids’ club sessions, activities and a full programme of family friendly entertainment from six until midnight in high season. Most evenings end with a spectacular team show.

AUTUMN AUDITIONS

As a former Entertainments Manager at Ladram Bay herself, Carla is well placed to explain how their entertainment ethos works. “We audition for team members in November and rehearsals start in January,” explains Carla. “We like to get our team in place early and design our shows around their skills. In this, our approach at Ladram Bay is very different to a corporate group.” Personalising the shows around the team is a positive step for both customers and staff. “We develop the programme together. All the team are involved in the creative process which helps everyone to perform at their best for our customers,” says Carla. Entertainments Manager Kelly works with an agency to source external acts such as bands, cabaret, singers and magicians that perform at the park every Saturday night and on Tuesdays in peak season.Show Time 2

The team at Ladram Bay work so closely with the Vern Allen Group that the park even hosts the agency’s Showcase event each November. Management teams from other parks often visit the Showcase to select their own acts for the new season. “We do get a good return on investment but it’s really not about the money,” says Anna. “It’s about creating an enjoyable experience for all of our guests. If we didn’t have this level of entertainment, Ladram Bay wouldn’t be the five star park we are today.” Searles in Norfolk, owned and managed by the same family for 83 years, boasts an entertainment programme created and managed by Entertainment Manager Anna Hallard of Resort Entertainments. She oversees an in-house entertainments team and is responsible for booking external acts. Through this connection, Searles also benefits from close links to the Princess Theatre in Hunstanton of which Anna’s father-in-law Brian Hallard and Paul and Andrew Searle are Directors.

To find out more about putting on a show, subscribe to Holiday Park Scene here.

Stitch In Time – Landscaping

Stitch In Time - Landscaping Focus

Stitch In TimeThey say planning is the key to success and in the case of outdoor space and landscaping – a well thought-out strategy will pay huge dividends not least by avoiding costly mistakes. A useful starting point is to focus on the ‘unique selling point’ of your park or for types of clientele.

If a significant proportion of your guests are young adults on a short stay, you will want to provide ‘robust’ spaces with plenty of secure seating. Clever use of security-style planting such as prickly or thorny plants, will deter access to other protected areas. On the other hand, if the bulk of your long-term residents are more mature, ensure that there are safe and attractive ornamental spaces immediately around the living areas and communal spaces, but keep them clear from debris and obstacles and use non-slip surfaces.

DUTY OF CARE

For younger guests, preparing suitable landscaping options can prove even more challenging, ensuring that play areas are safety compliant and you can demonstrate appropriate ‘duty of care’. “People often stay in a holiday park to feel more connected with the local outdoor environment, explains Martin Howe of Wykeham Mature Plants, “But it is the holiday park itself that will bring repeat custom.

“A holiday park business cannot rely solely on their location or the surrounding countryside and must provide attractive, functional spaces,” advises Martin. “Why would you stay on a site, even if there are amazing views of the surrounding countryside, if the site itself is untidy, unloved, looks unprofessional, and even potentially dangerous?” Martin encourages holiday parks to have a clear idea of what they want to achieve and how it will benefit the business and customers alike.

“Prioritise key areas and the timescale in which you need to address them,” he advises, “Large planting schemes, as well as needing significant initial outlay, will also require maintenance, so plan for this from the start and don’t take on more than you can handle in one go,” he continues. Stitch In Time 2

“Balance this with the logistical benefits (lower transport costs, less disruption in the long term, etc) of larger jobs and decide whether to undertake a single, major project or whether to break it into smaller, more manageable chunks,” Martin adds.

Knowledge of site conditions are also essential before preparing large scale landscaping works, specifically the growing conditions in each location (drainage, soil type, exposure, etc) as well as any other limiting factors, such as access by children and proximity to grazing animals. “Select plants accordingly – planting the right plant in the right place will avoid problems later,” warns Martin.

PLANTING SEASON

There is often a wider, or cheaper, selection of suitable plants available during the traditional planting season, which is during dormancy (November to March); for many holiday parks this coincides with the off-season, so this is the ideal time to plant horticulturally, commercially, and logistically to minimise disturbance to your customers. Naturally, demand for planting services at this time of year is high so plan ahead.

To read more about prepping and planning for landscaping work please subscribe to Holiday Park Scene here.

COMPANY CONTACTS

FORDINGBRIDGE Tel.01243 55 44 55 www.fordingbridge.co.uk

WOODLAND HORTICULTURE LTD Tel. 01458 441122 www.woodlandhp.co.uk

WYKEHAM MATURE PLANTS Tel. 01723 862406 www.wykehammatureplants.co.uk

Defibrillator Coverage

Defibrillator Coverage

DefibrillatorTingdene Parks have installed an Automated External Defibrillator (AED) at their 80-home Bedwell Park residential site in Witchford, near Ely, Cambridgeshire. Defibrillators are simple to use and can restart someone’s heart if it stops. They will not work if there is a pulse.

Bedwell Park is one of the first residential parks within Tingdene’s 20 sites and 1500 homes, to see the installations of defibrillators. The unit is due to be officially unveiled by local MP Lucy Frazer in the near future, however, the potentially life-saving kit, easily accessible at the park office, is already available for use.

Founded in 1969 the Tingdene Group of companies first established itself as the leading Park Home manufacturer in the country and since then has expanded its range of operations into becoming one of the UK’s largest operators and owners of residential Park Homes Estates, Inland Marinas, Caravan Parks, Lodge Parks and Chalet Parks.

Really Wild Show For Elms Residents

Really Wild Show For Elms Residents

Really Wild ShowElms Retirement Park enjoyed a safe and informative fundraising experience. With the Lincolnshire park finding a touching way to aid animal welfare, the addition of exotic guests helped raise vital funds at the packed wildlife discovery day. Residents at the Torksey Park were joined by friends and family, with meerkats, pythons and skunks among the centrepiece critters on show. Visitors enjoyed a hands-on experience, petting and holding the animal in return for a small donation for pictures.

Tracey Coulson, a director of The Elms and a member of the park-owning family, said the day had proved a fantastic success for all ages: “It was a great experience for everyone,” said Tracey, “And the animal experts present did a superb job in telling us about the different species, and how they were working to protect them,” she added. “We have around 300 homes on the park, and many of the residents came along and also invited other members of their families, including lots of children. “Residents and guests were also very generous with their donations, and the park has received a big thank-you from the organisers for supporting their work,” added Tracey. The animals were brought along by Meercats And More which visits schools and other institutions to provide education about wildlife and some of the threats it faces.

Fun For The Family

Fun For The Family

Fun For The FamilyWhen Bert House, a Somerset dairy farmer, opened his farm to a group of scouts in the summer of 1948, it started a trend which continues to grow to this day. From its humble beginnings, the family-led team of Holiday Resort Unity have been aiming to get people smiling for over 65 years.

Grandson, Alan House, says: “Guests still enjoy many of the same things which that troop of scouts loved about their pioneering visit here fresh air, fantastic views and the sandy beach of Brean”. Today the four-star resort incorporates Brean Leisure Park and Golden Sands Holiday Park under the name of Holiday Resort Unity. “We have continued to develop the facilities of the resort with Brean Play Indoor Softplay centre, Brean Splash Waterpark and Brean Golf Club; and did we mention that we’re just 200m from the beach,” adds Alan.

 

CATERING QUALITY

As well as scooping numerous awards, including five in 2016 alone, Holiday Resort Unity boasts a vast array of on-site facilities and catering options which includes ten restaurants and a supermarket for guests. With such a large footprint on the Somerset countryside Holiday Resort Unity spreads its 76 static caravans and 445 touring pitches across three sites. The original Holiday Resort Unity is perfect for families with easy access to entertainment and facilities; Brean Leisure Park is closer to the action and onsite fun; and Golden Sands, the quietest site, with five miles of golden beaches. “As one of Somerset’s top camping and caravan parks, we have a great choice of accommodation to suit your needs and budget. Whether you’re a seasoned camper, wannabe glamper or looking for high-end luxury,” comments Alan.

HUGE ATTRACTIONS

Fun For The Family 2With on-site facilities such as the state-of-the-art gym and indoor and outdoor splash zones with views overlooking the Mendips, there is plenty for the whole family. The indoor and outdoor splash zones feature slides, interactive water features, tipping buckets, mini-slides, and a 25m six-lane swimming pool with male and female gym exclusive changing and sauna and steam room. Kids are also encouraged to enjoy the soft play centre, and big kids have the options of Brean’s Golf Course – open to beginners and pros – or Brean Theme Park with over 40 rides and attractions including rollercoasters and dodgems.

Brean Golf Club’s 18-hole course is set in 120 acres of lush green meadowland, the course is interspersed by several water ways and ponds that make formidable hazards around the flat landscape. “With the course being so close to the sea, you’ll find the fresh winds and breezes can change a hole dramatically from one day to the next. We also offer a range of services including coaching, club repairs and a selection of golf equipment to buy and rent,” adds Alan.

“If great fishing and beautiful surroundings are what you’re looking for, Holiday Resort Unity is the place for you. On the edge of yellow field nestled beneath the willow trees you will find our fishing lake.” Adding to the extensive list of attractions in 2017 was Sunshine Farm, a delightful experience for kids to meet and learn about some of the resident farmyard favourites with lots of animals to hold and pet.

Holiday Resort Unity
Tel. 01278 751235
www.hru.co.uk

Luring Activity Lovers

Luring Activity Lovers 

Luring Activity LoversAn all-action holiday park near York, Thornton Lodge Country Retreats says its planned 20 bespoke lodges, to own and rent, are designed to satisfy the growing appetite for outdoor challenges among guests.

The park, based on a 220-acre farm owned by the same family for over 70 years, is winning a national reputation for the excellence of its country sport activities. Its extensive fishing lakes and clay pigeon shooting facilities provide the opportunity for all ages to learn traditional sporting skills under expert tuition.

There are equestrian facilities on offer including stabling, cross country, show jumps and regular events, plus instant access to some of North Yorkshire’s finest cycling and walking routes. The new lodges will sport luxury features such as hot-tubs, high-end furnishings, glass-fronted decking, and spectacular views across the park’s lakes and the surrounding Howardian Hills.

Tackling Booking Fraud

Tackling Booking Fraud

Tackle Booking FraudHaven, the holiday firm that runs the Craig Tara site, said it had recently introduced state-of-the-art software that seeks to target and report suspicious pages and listings across social media sites. This follows a report from BBC Scotland which highlighted that dozens of people had paid for holidays in caravan parks, only to discover the real owner knew nothing about their booking.

Fraudsters using fake identities have been using social media channels to book families into caravans they do not own and claiming the money. Jane Clark, from Stevenston in Ayrshire, advised people not to believe what they read and make proper checks after she booked a bank holiday weekend at the Craig Tara caravan and paid £180 plus a £50 deposit – all through Facebook.

A Haven statement said: “Whilst we have only experienced a relatively small number of people who have been duped into making fraudulent bookings, we are committed to proactively targeting these sites where we can.” Haven advised customers to only book through “trusted channels” such as official websites, ABTA agents or affiliated third parties. It said: “We would urge customers not to attempt to make bookings through social media channels.”

Surfing At Arnside

Surfing At Arnside

Surfing At ArnsideHundreds of households across south Cumbria have received a broadband boost thanks to a local holiday park group. Silverdale Park near Arnside were switched on to ultra-fast fibre broadband in October, with the community-led broadband provider B4RN installing junction chambers along the five-mile route.

This meant that instead of struggling with poor speeds, sometimes less than 1MB, local homes can now surf the web one thousand times quicker. The speeds they are getting are much higher than what the most efficient BT line can provide, at a fraction of the cost too.

Parks owner Michael Holgate said the much greater speed will make a vast improvement to the efficiency of his business - and will be welcomed by holiday guests: “Like many rural businesses in Cumbria, we rely on the internet to generate sales, communicate with customers, and keep our website up to date,” he said.