Compass Points

Compass Points

compass points

In 2018, Binnacle was appointed by the British Holiday & Home Parks Association (BH&HPA) as the new scheme provider for Compass. Compass has over 40 years’ experience in the provision of bespoke insurance products and services to the parks industry. The Compass team is equipped and excited to deliver improved product provision, business-wide innovations and first-rate customer service. Ever-ambitious for growth and evolution, Compass remains committed to its core values – support, reliability, expertise, trust, knowledge and integrity. Be assured. The same Compass team is here and ready to help you!

Compass Insurance
Tel. 01452 511430
www.compass.co.uk

Time For Change?

Time For Change?

time for change

There are changes a foot in the holiday park insurance market. The Appointed Representative (AR) status is coming under increased scrutiny from the Financial Conduct Authority. Parks are increasingly switching to an Introducer Appointed Representative (IAR) model, reducing their compliance and insurance workload. Leisuredays are IAR experts, specialising in admin-free customer insurance arrangements. Let our expert team of 120 people serve your customers seven days a week, giving them Defaqto 5 Star rated cover, competitive prices, and award winning customer care. We’ll maximise take up rates and your insurance profits.

Leisuredays insurance
Tel. 01422 396 693
www.leisuredays.co.uk/park-insure

Protect Your Assets

Protect Your Assets

protect your assests 1

ABOVE: Holiday Park Insurance cover must be able to cope with major disasters as well as everyday losses.

With so much of its notorious jargon and fine print to review, insurance can be a minefield of confusion for holiday park owners. But beware. Uncertainty over coverage can come at a heavy cost – especially if oversights are only spotted after events occur. “Park owners should seek out specialist brokers that offer cover specifically designed and tailored to suit the diversity of the parks industry,” advises of Compass Insurance. “Adequate cover will address both common, everyday losses and the more substantial losses that can be sustained in the event of a major disaster.” According to Compass, the most common holiday park claims involve:

• Tripping and slipping incidents
• Use of playground and activity equipment
• Material damage to third party property
• Injuries to employees
• Damage to holiday home stock
• Damage to communal buildings.
• Flooding

protect your assests 4Claims are also impacted by major weather events from time to time. In early 2018, the Beast from the East and Storm Emma resulted in a high rate of weather-related damage claims. For owners, matters are made more complicated as no two park businesses are the same: every business’ insurance requirements are unique. “Your customers will want the reassurance of extensive insurance cover for accidental damage, fi re, theft, storm, flooding and vermin,” advises Liz Harrison from Leisuredays. “Severe flooding, storms, or fire can cause signifi cant damage to a holiday park and if you’re in the unfortunate situation where many units are written off, then you’ll want these quickly removing from your park,” Liz continues. “The Leisuredays policy automatically includes £10,000 for each damaged unit to be removed, and for a new unit to be resited and connected to utilities.” Many industry brokers operate a network of local account executives who can support you in identifying your individual insurance needs.

protect your assests 6Tim Smyth, MD of Compass: “A good account executive will take time to fully understand your business and how it operates – and will support you in deciding on the appropriate levels of cover you need accordingly. “They will look for hidden and not-so-obvious risks which, left undetected, may pose a threat to your park. Sometimes optional/additional covers may be necessary, and your AE should be able to fi nd what best suits YOUR needs.” In addition, a good account executive should also be committed to regularly visiting your park and building a good relationship with you. Tim suggests: “They should aim to carry out an insurance review at regular intervals to check whether the insurance needs of your business have changed. If they have, your cover may need to be adjusted to reflect this.”

ADDING UP
protect your assests 2Some other key areas to consider when arranging insurance cover include the adequacy of your Sums Insured, the changing needs of your business and the terms, conditions and exclusion attached to your cover. Tim explains: “We sometimes see new clients whose previous cover or sum insured would not be adequate should an incident impact their income over a long period of time (e.g. longer than just 12 months). Protecting any Liability to the public through products or activities provided on the Park is also crucial.” At Wilby, holiday park insurance specialists through their Park Protect scheme, a campaign has been launched to help businesses protect themselves by raising the limits of their liability insurance. Wilby is recommending that businesses increase their indemnity limit for employers’ public and products liability cover to at least £30m. The company of trusted independent chartered insurancebrokers argue that recent cases mean that the bar has been raised, and businesses and individuals need to increase their level of protection.

COUNTING COST
protect your assests 5Wilby’s Managing Director Richard Blackburn explains: "It can be hard to imagine that when you have employers’, public or products liability cover of £5m, £10m or even £20m that there may be times this can be insufficient. “However, we live in an age where levels of litigation have never been higher. Businesses and individuals have an increased awareness of their legal rights, coupled with the relative ease of accessing the UK legal system to pursue a compensatory award where negligence is alleged.” The issue has been made worse by the fact that the costs attached to claims are also being driven ever higher, with previous awards used as a basis for future settlements. Changes to the discount rate, the figure used to help set compensation pay-outs when people suffer serious injuries, made in March 2017 mean the potential for even higher personal injury settlements is even greater. The British Insurance Brokers' Association (BIBA), one of the leading UK insurance bodies which issues periodic advice to its members, now recommends a minimum indemnity limit of £23m. But, with the legal environment continually evolving, Wilby recommends that serious consideration is given to purchasing liability limits of no less than £30m.

Compass
Tel. 0344 274 0277
www.compassinsuranceservices.co.uk

Leisuredays
Tel. 01422 396 772
www.leisuredays.co.uk/parkoperator

Wilby
Tel. 01422 358 525
www.wilbyltd.co.uk

Unmissable Event

Unmissable Event - Cover Photo

The Holiday Park & Resort Innovation show beckons…

The Holiday Park & Resort Innovation Show is an unparalleled opportunity for holiday and leisure entrepreneurs to make the most of their resorts, holiday parks and attractions by delivering first-hand the very best in advice, products and services. The event has grown considerably since 2016 and is set to be the most exciting and comprehensive instalment yet! Combining world class experts, face-to-face advice, 150 inspirational seminars, 350 leading suppliers, workshops, unrivalled networking and live features all under one roof - these two days are truly unmissable for anyone in this sector! Whether you’re relatively new in the holiday market and looking for inspiration and advice or an established business looking for new and exciting ways to improve your offering, the event covers everything you need to run your holiday business more efficiently.

Discover all the latest technology and trends from within the sector and find out more about current marketing and business strategies. The industry’s most innovative and influential figures will pass on their peerless knowledge and advice and ultimately help you stand out from the competition and increase your occupancy rates. Join some of the industry’s most progressive and ambitious suppliers and find absolutely everything you need to develop your holiday business whether it’s accommodation, marketing, booking systems, food and drink services, leisure equipment or energy companies. Running alongside the Holiday Park & Resort Innovation show again this year is the Farm Business Innovation Show, the Family Attraction Expo, and the Country House Innovation show. New for this year, we have the Public Space Innovation show, and Destination Hotel. Register for free tickets to attend via the website. Looking forward to welcoming you to the event on the November 7th & 8th, NEC Birmingham.

Aqua Spa SuppliesAqua Spa Supplies: Stand 1232

Aqua Spa Supplies are suppliers of accessories and equipment for spas and swim spas. They will be showcasing their End 2 End Covers - Roll on, Roll off covers for spas and swim spas and a host of other equipment. Look out too for spa brands including American Whirlpool, Vita Spas and the Villa Tub.

Aqua Spa Supplies
Tel. 01245 477 400
www.aquawarehousegroup.co.uk

Businesses For SaleBusinessesForSale : Stand 1802

If you’re looking to sell your business, BusinessesForSale can cost-effectively help market your business to over 1.2 million buyers every month. They connect business buyers and sellers. There are 4,000 leisure and holiday related businesses on the site, as well as thousands more businesses and franchises for sale in every sector imaginable. We’ll be displaying a handpicked selection of current businesses for sale at the  stand. Come and find the inspiration for your next business venture.

BusinessesForSale
www.BusinessesForSale.com

Forbo FlooringForbo Flooring : Stand 1556

The impact of the interior scheme and the overall ambience of a building can play a crucial role in a visitor’s experience to any holiday park or attraction. As such, on stand 1556 at this year’s Holiday Park & Resort Innovation Show, Forbo Flooring Systems will be highlighting the benefits its range of flooring solutions, which are suitable for a wide range of applications across the leisure sector, can offer to improve visitor experience.

Forbo Flooring
Tel. 0800 0935 258
www.forbo-flooring.co.uk/leisure

GemParkGem Park : Stand 1636

The GemaPark management system is web based Park Management and booking system that allows you to manage all your customers and bookings easily. Take online bookings and payments. Record meter readings and invoice owners. Email booking confirmations, balance reminders and welcome letters automatically. Manage your availability from our interactive chart. Link with other systems to increase bookings. Access from multiple computers, Low monthly fee instead of a large purchase price with full training and support.

GemPark
Tel. 01983 282420
www.gemapark.co.uk

HPS_Sept2018_issue_68pp_LR-1Holiday Park Scene : Stand 1950

Don’t miss the Holiday Park Scene magazine team who will be exhibiting on stand 1950. Call by to tell us about how your business stands out from the crowd or to discuss promotional opportunities for your products and services through the industry’s biggest and best magazine for park operators.

Holiday Park Scene
Tel. 01353 666663
www.holidayparkscene.com

Light SauceLight Sauce : Stand 202

Light Sauce is the leading importer and distributor of light-up, flashing LED and glow novelties in the UK. Trade suppliers for over 15 years to family attractions, holiday parks, theatres, local government, schools and charities. With long term partnerships in China and the Far East they are able to design, brand, source and manufacture products that complement and promote your organisation. Light Sauce specialises in the volume supply of light-up toys to order but with large UK based stocks and a wide choice of products for next day delivery throughout the UK.

Light Sauce
Tel. 0845 470 6060
www.light-sauce.co.uk

Marquis SpasMarquis Spas : Stand 10-710

Marquis today is one of the leading manufacturers of hot tubs and swim spas in the United States, with distribution around the world. Long noted for our product quality and unique high-flow therapy systems...Marquis’ dealer network around the world annually rates it with SpaCertified as among the very best suppliers. A UK network of dealers present a full range of Marquis products and offer UK consumers excellent sales and service experiences as well. Marquis’ three dedicated holiday park models, the ‘Relax’, the ‘Getaway’ and the ‘Escape’, offer an array of sizes and features to give you the perfect hot tub for a perfect holiday.

Marquis Spas
Tel. 1-503-838-0888
www.marquishottubs.co.uk

NBB Recycled FurnitureNBB Recycled Furniture : Stand 1012

NBB Recycled Furniture manufacture an expansive range of outdoor furniture using 100% recycled plastic. There are many advantages of the material: the non-porous properties mean that it will never rot, splinter or corrode; it is graffiti proof and easy to clean; and it does not require annual upkeep in fact it is completely maintenance free! Recycled plastic is extremely robust and hardwearing making it great for heavy use areas such as holiday and leisure industries; public parks and gardens; schools and businesses! All of products are guaranteed for up to 25 years, more reason to replace your old timber furniture today!

NBB Recycled Furniture
Tel. 0800 1777 052
www.recycledfurniture.co.uk

Park Leisure Solutions LtdPark Leisure Solutions Ltd : Stand 1230

National suppliers, Park Leisure Solutions launched their brand new Climacube Hot Tub Heat System earlier this year. The Climacube Heat System offers the very latest energy saving heat technology, dramatically reducing running costs, increasing usage, reducing the carbon footprint and enabling customers to use their hot tubs all year round, at the desired temperature without the concern of cost. Customers are already benefiting with installations producing significant reductions in their energy bills. Unlike conventional heat systems, Climacube will heat your Hot Tub in around 4-5 hours from cold with a consumption of only 1KW per/hour with a COP of over 3.5 in minus temperatures.

Park Leisure Solutions Ltd
Tel. 01202 691166
www.parkleisuresolutions.co.uk

PitchedPitched : Stand 1742

Pitched are the smart choice for the holiday park industry, from online booking management software to website, brochure and email design as well as management of social and email campaigns, SEO content and data analysis. The new name in booking software, suitable for independent and holiday park groups of all sizes. Built specifically for caravans, lodges, cottages, glamping, touring and camping pitches and management of owners and holiday home sales - our GDPR ready software comes with stylish customer steps and is simple and easy to operate. Unlimited users working simultaneously with individual security rights. Securely hosted, and all data encrypted and backed up. Convert browsing to booking, giving you more time to run your park. Arrange a demo either by calling today or at the show.

Pitched
Tel. 01726 418 118
www.pitched.co.uk

Portrait PoolsPortrait Pools : Stand 3406

The multi-award winning, Portrait Pools team specialise in the construction, build and design of home indoor swimming pools, commercial swimming pools, spas and saunas, pool refurbishment, pool maintenance and pool accessories. A swimming pool says so much. Especially when it is built to your precise specifications and to exacting standards.. Most people will have a vision of their own swimming pool in their mind`s eye. Portrait Pools have the experience and expertise to open up the countless possibilities, and to capture the essence of your lifestyle. Portrait loves nothing better than to take what you thought an impossible dream and turn it into stunning reality.

Portrait Pools
Tel. 01625 466200
www.portraitpools.com

Suntrap SystemsSuntrap Systems : Stand 1444

Specialists in supplying lifts and hoists providing disabled access into swimming pools, spas and hot tubs, the team will be displaying three different models from its extensive range of lifts, all of which are suitable for both commercial and private use so whatever the size, shape or type of pool and whatever the budget, we can offer a suitable solution. Suntrap Systems is a long established company with more than 20 years’ experience which offers a specialised service to both private and commercial customers, and enjoys a reputation for quality, reliability and a personal service you can depend on.

Suntrap Systems
Tel. 0121 428 1155
www.suntrap-systems.co.uk

Superior SpasSuperior Spas : Stand 10-703

Add a touch of luxury to your holiday home or letting business, and boost your revenue by up to 60% with a Superior Spas Holiday Let Hot Tub, while ensuring you stay firmly within the parameters of the HSG282 guidelines. Established in 2009, Superior Spas are the UK’s largest distributor of hot tubs and spas. We pride ourselves on quality craftsmanship, commitment, reliability, and competitive pricing. Hailed as one of the best Holiday Let Spas retailers on the market, we have been named as the official supplier to Sykes Cottages. Our range of Holiday Let Hot Tubs is specifically designed for heavy usage and minimal maintenance. They come in a variety of sizes, making them the ideal choice for any garden, decking or outdoor area.

Superior Spas
Tel. 01246 559071
www.superiorspas.co.uk

The UK Ramp CompanyThe UK Ramp Company : Stand 1424

The UK Ramp Company provides design, supply and installation of Modular Pumptracks and Skate Ramps throughout the mainland UK. The company’s core customers are holiday parks and councils. We pride ourselves on providing second to none customer service from the initial enquiry until the end of life of the products.

The UK Ramp Company
Tel. 01923 678432
www.theukrampco.com

Trimax Mowing SystemsTrimax Mowing Systems : Stand 1330

Trimax Mowing Systems design and produce tractor-powered mowers with the highest level of finish and minimal maintenance. It is this that makes them a turn- to equipment manufacturer. The company began in New Zealand in the 1970’s with tractor-mounted mowers to cut grass beneath kiwifruit vines. Innovative developments, pioneered in flail blades and multi-spindled rotaries meant rapid advancement into amenity and sports surface mowing and exporting well beyond down-under. The Trimax name is now known everywhere by professionals who maintain grassed sports facilities, golf courses, public amenities and holiday parks.

Trimax Mowing Systems
Tel. 01933 652235
www.trimaxmowers.co.uk

Wilby LtdWilby Ltd - Park Protect : Stand 1440

The Park Protect policy has been specifically designed for Holiday and Caravan Parks and provides outstanding cover and value for members of the scheme. As a park insurance specialists, Wilby currently arrange insurance for more than 100 parks across the UK, from the North of Scotland to the South coast of England. As well as providing insurance to caravan parks across the country, as members of The National Caravan Council we are actively involved in the industry and know the challenges faced by parks. We have a team of advisers with a wealth of experience in dealing with touring, holiday and residential caravan and park home resorts of all shapes and sizes, so you can be sure you are dealing with a company that knows the needs of your business. As the scheme is developed specifically for the park industry it offers a range of extra benefits including Stock of holiday and residential homes £250k. Landscaping following a loss £5,000. Site services, inc underground pipes £10k. Contract works cover £25k.

Wilby Ltd – Park Protect
Tel. 01422 358 525
www.wilbyltd.co.uk

World LeisureWorld Leisure UK : Stand 1841

World Leisure (UK) is a multi-award winning provider of design, technical and installation services for the water leisure industry. Offering full turnkey packages, from design and installation through to commissioning and continued maintenance support, World Leisure`s extensive industry experience and a proven track record provide peace of mind to contractors and clients. Providing tailored solutions to meet the exact needs of each individual project, World Leisure partners with manufacturers and specialist equipment suppliers of the highest quality to ensure projects are completed on time and to the highest industry standard. Recent projects include the London Olympic Aquatic Centre, Lagan Valley Leisureplex (Northern Ireland), Ellesmere Port Sports Village, De Vere Scottish Urban Leisure Resorts, Brookfield Multiplex Centre Point, and the Defence & National Rehabilitation Centre`s new world class facilities at Stanford Hall.

World Leisure UK
Tel. 01722 284883
www.worldleisureuk.co.uk

World Of RidesWorld Of Rides : Stand 3441

For nearly 50 years, World of Rides has been the leading UK manufacturer of children’s leisure rides in the United Kingdom. From premises in County Durham the company supply major shopping centres, retailers, visitor attractions, fun farms, holiday parks, garden centres, family entertainment centres and hospitality centres that include national and single-site operators. The company boasts vast knowledge and experience ensures that every ride we manufacture is rigorously tested both in the factory and on-site before being released for sale. Customers receive the very best advice on the profitable and safe operation of their rides.

World of Rides
Tel. 0191 49 20 999
www.worldofrides.com

 

Key Seminar Sessions

Andy SuttonTheatre 13 - Wednesday 13.15 - 13.45

Andy Sutton

Maximising food and beverage in the holiday park industry One of the areas within the holiday park sector that has always been a struggle to maintain, is the food and beverage operation. The issue has been how to manage and carefully balance the gap between seasonal business, your offerings, and if you allow external business on park to contribute towards the success of your F&B. During my talk, I will discuss how you can look at simple options within your business, how to maintain out of season trade, and how to keep control whilst making a healthy profit.

 

TDawn Beeheatre 10 Thursday 11.00 - 11.30

Dawn Bee

Online Booking: Win and keep the customers you want Taking Online bookings may feel like losing control but this seminar will show you how you can use it to gain more control over the type of customer you attract. Repeat customers are the mainstay of most holiday park businesses. We will cover how you can use automation to set off on the right foot to create a lasting profitable relationship with each customer.

 

 

Steve HassenmullerTheatre 10 Thursday 13.15 - 13.45

Steve Hasenmueller

Marquis – The Ultimate Holiday Park Hot Tub Program Holiday Park guest turnover and high hot tub usage create unique requirements for a safe and effective low-maintenance program for hot tub owners. Get a complete overview of the Marquis Holiday Park program and models which address these unique requirements with specific features and designs.

 

 

Book your free tickets today - visit www.holidayparkshow.co.uk

 

 

 

Timely Cover

Timely Cover

Timely Cover

Compass, a trading brand of Thistle Insurance Services, is keeping its fingers crossed that this summer will be accident and incident free for its customers. The chances are that something will go amiss on a handful of parks over this busy period, so they have issued some timely advice. In the event of an accident involving a customer always do the obvious first! If the emergency services need to be called, do so immediately and ensure people are in place to guide them to the site of the incident. Be kind and sympathetic. It would not be advisable to enter into a debate about the cause of the accident, but apologising to a customer that the visit/holiday experience hasn’t gone as planned isn’t the same as admitting liability and can help to ensure that matters don’t escalate. Gather information immediately, as any delay can mean that things get missed or mixed-up. Conducting suitable and sufficient risk assessments is a legal requirement. For further general advice on risk assessment, visit http://www.hse.gov.uk/risk/. If a claim arises, your insurer/broker will need to know whether or not you have taken reasonable precautions to prevent the accident or incident occurring. There’s no excuse for not carrying out regular risk assessments. There are plenty of companies out there that can do this for you if you need help. It’s really important that you can produce documented (written down) evidence that you have used a tried and tested risk management system if a claim arises.

 

Milestone For Family Insurance Firm

Milestone For Family Insurance Firm

InsuranceA leading leisure insurance provider, Caravan Guard, incorporating static caravan insurance specialist Leisuredays, is celebrating insuring more than 90,000 customer at over 900 UK Holiday Parks.

The milestone was reached as the Halifax-based company celebrated being shortlisted for a trio of national insurance awards. “This is down to our fantastic team of positive people who are all committed to delivering exceptional customer service,” explains Ryan Wilby, Caravan Guard’s Managing Director, “Plus our great value insurance policies, which are amongst the most comprehensive on the market.”

So far this year, Caravan Guard and Leisuredays have reached the finals of the prestigious British Insurance Awards, and earlier this month they were shortlisted in three categories at the forthcoming UK Broker Awards.

Ryan added: “We’re absolutely thrilled and proud to have more than 90,000 caravan, motorhome, holiday caravan and park home customers on cover. As we continue to deliver brilliant customer experiences and grow our workforce we have our sights firmly set on insuring 100,000 customers in the coming years.”

Caravan Guard was established in 1995 by Ryan’s father Peter Wilby and along with Leisuredays has remained a family–run business and one of the leading insurance providers for static caravans, touring caravans, motorhomes and park homes. Their static caravan insurance policy is also independently rated as five-star by financial researcher Defaqto.

Duty Of Care

Duty Of Care

With no laws, regulations or British Standard concerning swimming pool water, it is not always obvious how to demonstrate to customers and staff that you pool is fit for purpose. Since 2012 there has been a free online Code of Practice in the authoritative book Swimming Pool Water published by the Pool Water Advisory Group. (PWTAG).

The publication provides pool operators with a structured plan for the technical operation of their pool. Last year PWTAG introduced Poolmark, available only to pools that meet the Code of Practice. Poolmark certification gives public assurance that your pool meets the essential healthy pool operational standards.

Duty Care 1

With it, bathers can be assured – by you and by the Poolmark plaque – that the pool is approved. You can rely on the authority of the organisations that endorse PWTAG – Public Health England, Health and Safety Executive etc. Staff have to be adequately trained to meet the Code of Practice and achieve Poolmark status. There are several hidden benefits behind the scheme too.

New members will be sure that the pool is safe and comfortable for bathers – and this will be fully authenticated – plus users will have the reputation and authority of PWTAG behind them. If anything does go wrong at the pool, you will be able to demonstrate - in court if necessary – that you were following the best available guidelines. Without this protection, you are vulnerable.

It is incumbent on everyone involved in the provision of holiday packages and accommodation to ensure that pools and spas at their destinations are fit for purpose. The alarming increase in the number of media reports on entrapment accidents, highlights the fear that many pools and spas remain unsafe ticking time bombs for unsuspecting swimmers. The danger is escalated when you realise how poorly management and lifeguards at many holiday resorts and hotels are trained to avoid entrapment risks.

Looking at international media coverage, it appears that most entrapment accidents and deaths have taken place while families are holidaying abroad where perhaps regulations are less rigorously enforced than in the UK. There are hundreds of thousands of pools installed at hotels and holiday resorts across continental Europe that may not conform to the correct safety standards, often because they are very old pools and do not have the prerequisite two main drains at the bottom of the pool.

Pools with a single drain, poorly-fitted or with faulty parts pose grave dangers, as does the lack of understanding of the risk to life if a swimmer gets trapped in a drain. Pool operators must exercise full responsibility and enforce rigorous safety measures to guard against accidents including entrapment. This includes regular testing of the pool structure and the water chemistry through to the provision of experienced lifeguards who are trained to deal with all types of incidents promptly.Duty Care 2

ENTRAPMENT CAUSES

Put simply, entrapment is when part of the body becomes trapped in the powerful suction of a pool’s only drain. This is not a risk that a swimmer can see and thus cannot take care to avoid.

Whilst entrapment can occur because of a damaged outlet in a pool or spa, the root cause is the lack of two drains – a known and solvable problem. A single drain can create intense pump suction as the water system is regulated.

Getting too close to a single main drain leaves bathers at risk of being dragged into this vacuum which is almost impossible to break free of without the pool system being turned off, and that can take far too long. Sadly these incidents are continuing to result in people drowning or sustaining terrible physical problems such as disembowelment – and children are seemingly at greatest risk of such incidents.

UK regulatory standards (BSEN 15288 and SPATA) are already in place to ensure that all new pools are equipped with two main drains, as this reduces the demands that circulating water places on a single drain. While operators of holiday accommodation may not wish to close lucrative facilities for adaptation, doing nothing puts people’s lives at risk and is unjustifiable especially given that an anti-entrapment device such as the MSI Vac-Alert eliminates the danger and can be installed in half a day.

Hoteliers and the travel trade have a duty to ensure clients are able to enjoy pools and spas without coming to harm, and preventing entrapment is a significant part of that responsibility. Poolmark looks like being an ideal way of demonstrating that duty of care.

To find out more about Poolmark, visit www.pwtag.org.uk/poolmark

Crowd Funding

CopperpotCrowd Funding

The owners of the Copper Pot Campsite near Callington, in Cornwall, are hoping to raise £50,000 through a crowd funding scheme.

Local businesses in the area are already stepping forward to help support the couple by offering their services, but funds are desperately needed to buy materials.

Husband and wife owners, James and Laiana Lankester say once open, the campsite will give back by supporting the local economy - providing custom to local businesses and jobs.

Lock Down

Lockd ownLock Down

In light of recent events, security in the UK is at an all time. While we are assured that the chance of a security breach or incident is highly unlikely, holiday park owners and facility managers are right to be cautious and take appropriate measures to safeguard themselves, staff and visitors.

When the owners of Hampshire-based touring and caravan park Sunnydale Farm were looking for a solution to reduce uncontrolled vehicle access to the site, it was the Automatic Number Plate Recognition (ANPR) system from IDS Group that caught their attention. Open all year round, the park is visited by many campers, tourers and suppliers each day. Having previously tried traditional gates and overhead height barriers to control access to their site, owners Stella and Bill Matthews were looking for a more secure, efficient and automated solution.

For the entrances, IDS Group installed two electronic barriers and two ANPR cameras for incoming vehicles. They also incorporated 1080p HD resolution IP CCTV cameras with infrared night vision to automate the access to the site and give a general overview. As the vehicles are typically caravans and longer than the average car, it was important to strategically position the ground loops effectively to avoid the barrier coming down too soon, due to the length of the vehicle.

The exit required more consideration, such as the safety of children, cyclists and proximity to the main road so IDS Group installed an electronic barrier with a longer loop for the delayed exit. The ANPR cameras provide barrier control and create time log recordings of length of stay.

Barrier“In a lot of cases holiday parks have several entrances and exits and receptions desks are not always located at either of them - this makes it difficult to monitor who leaves or exits their sites. So many holiday parks are having to deal with unwanted guests, as such, this can lead to theft, vandalism and a threat to customer security,” explains Tas Kyriacou, Head of Business Development at IDS Group.

ANPR and barrier solutions have been growing in popularity over the years and the control this security solution provides to staff can significantly reduce risks to the park. According to IDS Group, an ANPR solution can start from around £6,500 up to £12,500 depending on many variables. CCTV solutions can start from £4,000. “Just like anything else in life, you get what you pay for, so if you invest in the right technology, you will be sure to enhance the safety of your customers and property and since your customers are what generates revenue, you will need to protect your assets,” says Tas.

“However before thinking about the technology, it is important to find a security company that can understand your requirements and have the ability to deliver what is required. A good security company is imperative to the delivery of the right solution.”

DAYLIGHT ROBBERY

Earlier this year a caravan was stolen from Bynea’s Gateway Caravan Park in South Wales. The high-value caravan was taken in broad daylight between 9am and 11am in the morning. Elsewhere in the country, offenders gained access to a window of a static caravan at a holiday park in Dorchester and stole valuable items of diamond jewellery. And in Scotland, police appealed to the public for more information after two mountain bikes were stolen from a caravan park in Peebles in August last year. The bikes had been taken along with the chains that had been used to secure them to a tree.

Unfortunately, cases of holiday park crime like these are not uncommon. And worryingly, crime levels across the country are on the rise. The Office for National Statistics said that recent police data showed a nine per cent rise in overall crime in 2016. Last year Avon and Somerset police pledged to increase resources in Burnham, Brean, and Berrow after a number of incidents at holiday parks over the summer months. Police officers and holiday park owners met to discuss ways of cracking down on crime in the area. Owners of holiday parks in BCodeurnham, and its surrounding areas, said they had to deal with a number of caravan thefts, as well as drunk and disorderly behaviour on a regular basis.

This prompted the police to upgrade their Pubwatch scheme - a partnership where independent groups of licensees work with police to pre-empt crime and antisocial behaviour in licensed premises. The scheme saw the installation of more high-quality radio systems and more staff onsite who are able to connect directly with the police. In Lincolnshire, the local police force offers a Caravan Park Watch Scheme to tackle caravan related crime across the county.

Caravan site owners, Lincolnshire Police and other representatives from the caravan industry meet regularly to discuss caravan related issues. The initiative was set up initially to tackle a growing number of burglaries occurring on holiday parks, especially during the winter close down period. Since the Caravan Park Watch scheme was implemented in 2014, caravan related crime rates in the area have dropped by over 45 per cent.

To find out more about security measures subscribe to Holiday Park Scene

Company Contacts

Crosby Intruder Alarms  Tel. 0800 917 1441  www.crosbyintruder.co.uk

IDS Group  Tel. 0208 819 1044 www.idsgroup.uk.com

Leisure Days Tel. 01422 396 770 www.leisuredays.co.uk

Wilby  Tel. 01422 358 525  www.wilbyltd.co.uk

 

Working Smarter on Insurance Matters

Working Smarter on Insurance Matters

Peter Heffer, director of holiday and residential parks at Lorica Insurance Brokers offers his views on the ever-growing world of glamping

Peter Heffer, director of holiday and residential parks at Lorica Insurance Brokers offers his views on the ever-growing world of glamping

 

Selecting the right insurance company can be more complex than is readily apparent. For example, the lowest price is not necessarily the best value.

Smart buyers seek out insurers that offer a tailored product to suit their requirements at a competitive price.

Peter Heffer of Lorica Insurance advises buyers to take their time when choosing a provider: “Look for a partner who specialises in the sector and tailors cover to your specific needs.

“Failure to understand the level of cover provided by a policy is a common pitfall for buyers, particularly in the holiday park sector. A generic broker is unlikely to understand the nuances of the sector - you need a specialist.”

With this in mind, Lorica has created an exclusive holiday and residential parks combined policy. The product is both competitive in terms of premium and provides extensive cover designed specifically for parks.

Peter comments: “Of course we cannot guarantee to save you money and improve your cover, but you can be confident that we will give it our best shot. We have experts around the country who are on hand to meet you to explain more about how we can help.”

The biggest type of claims affecting holiday parks can be split into two categories; the first is low likelihood but high severity, meaning they don’t happen very often but when they do the impact is catastrophic, for example a flood. The second type is high likelihood but low severity, meaning they happen frequently but only impact individual policyholders. For the privately owned parks these tend to be customer injury related.

Peter adds: “All policyholders have a duty to ensure reasonable precautions are taken to prevent injury or damage. This is an underlying principle applying to all insurance and owners should act as they would were they not insured.”

Lorica Insurance Brokers
Tel. +44 (0)7827 895671
www.loricainsurance.com