Balancing Act

Balancing Act - Security

BalancingAct

Security is a precarious balancing act for holiday park operators. Holiday makers arrive on site, ready to have a good time, ultimately taking away some precious memories when they set off for home, safe and sound and without incident. One of the greatest challenges each season is managing visitor expectations and enjoyment during peak periods.
Security measures need to be almost invisible until they needed with security staff, particularly, a reassuring presence for guests.

HARDWARE

Specialist suppliers like Ramtech completely understand that as a holiday park operator you need robust yet discreet security solutions that enhance the leisure experience you provide to your customers.
Ramtech’s alarm monitoring system is tailored to meet the specifi c challenges faced by the caravan and holiday park market, enabling you to offer additional peace of mind to your customers that their investment in their holiday homes and valuable contents is protected all year round.
“Our wireless alarm system provides reliable, effective security that also delivers a valuable additional selling point and revenue generation tool for your park. Once installed, the alarm systems can be operated and monitored by your own security teams, putting you in complete control,” says Ramtech’s Cat Widdowson.
BalancingAct2“We’re currently the trusted security system provider for over 200 parks that have over 100,000 holiday or residential park homes on their sites, including Bourne Leisure, Park Resorts, Parkdean and Park Holidays UK.”
Touring caravans left on sites, and even static caravans can be a target for thieves. All caravans manufactured in the UK since 1992 have a 17-digit vehicle identifi cation number (VIN) etched onto the vehicle chassis and windows. Mark your VIN number with a security marker inside cupboards and other places to help you identify your caravan if it’s stolen.
Although North Wales is one of the SAFEST PLACES to live, work and visit, the regional force works pro-actively to remind caravan owners and holidaymakers of these simple steps to help reduce chances of becoming a victim of crime including: • Immobilising the caravan with an approved clamping or locking system once on site.
• Fit a tracking device so the caravan can be traced if stolen • Fit a reliable alarm and always switch it on “Holiday park theft is becoming a big issue as caravans,lodges and holiday homes increasingly have more valuables in them,” agrees Roy Williams of security provider Crosby Intruder Alarms.
“It is commonplace these days to have two or more televisions, Sky boxes and other audio and video entertainment systems. It can be lucrative for a thief to target these units, particularly in the closed season when there is less chance of being disturbed.

LOCKDOWN

While alarms and CCTV can go some way in tackling crime on parks, often much simpler and inexpensive steps can be taken to prevent theft. One such product from Cardea Solutions – the Buggy Lock - is becoming widespread at holiday parks across the country. The device is designed for families and allows prams and essential transportation equipment such as scooters and bikes to be secured safely. Stores of agricultural equipment and often vehicles for maintenance use around the premises need to be kept secure. These can range in value but hold an appeal to criminals as items that are easily sellable. It is important for site owners to protect these items by storing them correctly and securely in locked buildings or compounds, with keys removed and stored in a safe place.Many caravan and holiday home parks suffer from some form of vandalism from time to time. Installing Closed Circuit Television (CCTV) can help to combat this problem. There is some very high quality CCTV equipment these days that doesn’t cost the earth that can provide clear images in both day and night situations. From an insurance point of view, commercial insurance is a two way street whereby insurers will do all they can to provide a safety net to protect a company’s assets and their ability to trade. In turn, insurers may provide clients with guidelines to adhere to which they hope will serve to limit the potential for claims. Holiday Parks are well accustomed to having the correct physical security in place, barriers, CCTV, alarms are all common to protect a park from traditional thefts. However the threat of a digital attack or loss is ever increasing in the modern world. With the new General Data Protection Regulation (GDPR) coming into effect it’s concerning that according to Government Statistics only 38% of businesses are even aware of this new data protection act. Unfortunately, we operate in a world where cyber attacks of one form or another have become a common part of everyday life – 46% of businesses reported a cyber security breach in 2017 (Source – UK Government Cyber Breaches Survey 2017).

INCREASED LEGISLATION

BalancingAct3This combination of increased regulation and more regular breaches means that it’s more important than ever that your business takes steps to protect itself in the digital world, even if you don’t operate online it’s likely that your systems are connected to the internet and therefore could be vulnerable. Most businesses in this sector will have an electronic booking system and/or hold customer data electronically; access control may also be digitalised. All of this could leave your business exposed to signifi cant costs and expenses and importantly loss of income, in the event of a system failure, fraudulent or not! Businesses should look at their IT infrastructure to ensure they have robust security in place to minimize the risk of a breach however it is not possible to guarantee any system is completely secure – user error or a determined hacker can often still cause a breach. Therefore, parks are recommended to look at Cyber Protection.
Commercial combined policies for holiday parks should provide an option to include the contents of the business, any holiday lets and the owners’ personal effects. At Towergate, for instance, an extension is available to cover plant and machinery used to maintain the property. In addition, it is understood that many sites, particularly those of a larger scale, will use agricultural or commercial vehicles, which can also be included on a combined policy. Insurance provider Leisuredays recently dealt with a report of eight break-ins at a holiday park in south east England during the closed season after thieves gained access in a vehicle and stole property from a number of holiday caravans. “We carried out a survey of the park and the park owner has increased security by installing a 24 hour security guard and a number plate recognition system,” explains Gareth Walker, head of Leisuredays Development. “We have always aimed to reward the security conscious parks with lower premiums. Many parks will employ a series of security measures, such as perimeter fencing, thick prickly hedging, CCTV, light sensors, guarded barriers and security lighting. It can be a tricky balancing act for park owners to protect their customers but also not create a heavily controlled environment.” Theft and vandalism cover is included as standard on all Leisuredays holiday caravan policies as well as cover for replacement locks and keys in the theft or damage. The company offers advice on safeguarding property, as well as supporting initiatives such as the Caravan Park Watch, where associations and parks work together to share information and develop crime prevention campaigns. We know you are busy. But, we cannot advise strongly enough to take the time out, and risk-assess the effectiveness of measures in place, to ensure and to be able to demonstrate that your park is as security-proof as possible

Wish You Were Here – Seven Oaks in Wales

Wish You Were Here - Seven Oaks in Wales

WishYouWereHere - 7OaksOne of the most picturesque caravan holiday home and luxury lodge parks in the UK can be found on the Welsh border with Shropshire. Overlooking the River Severn, Seven Oaks Holiday Park at Crew Green, between Shrewsbury and Welshpool, has been awarded the Visit Wales five star “exceptional” rating.

Most caravan holiday homes and lodges on the 40-acre park have river views and are bordered by mature trees, banks of planting and immaculately kept grass down to the riverside.

River fishing is available and there are two coarse fishing lakes for the exclusive use of owners. Non anglers are able to relax on one of the many benches dotted around the lake and enjoy watching the abundant wildlife.

WishYouWereHere - 7Oaks2The park’s facilities include a dedicated reception, laundry, a state-of-the-art fitness suite, crown green bowling green complete with pavilion and pitch and putt golf.

Twenty riverside pitches were added on an elevated terrace three years ago, taking the total to 119. Open from March to January every year, the park is especially popular with caravan owners from the Midlands and North West England.

“We are not just selling a caravan holiday home here, we are selling a new way of life,” says Margaret Brace, who manages the park with her husband, Ron.

Seven Oaks Holiday Park
www.sevenoakscaravanpark.co.uk

Holiday Snaps From Alison Watson

Holiday Snaps From Alison Watson

HolidaySnaps - Alison WatsonOperations Manager At Bridge Leisure Management - a company that provides professional management and consultancy for the caravan holiday park industry.

What was your career path into the industry?

In 1989 my friend and I decided that we would do a summer season as children’s entertainers for a bit of fun and I ended up never leaving. I have worked in every department from Entertainment to Retail but mainly in Caravan Sales and General Management

How has market changed during your time in the industry?

The biggest thing I have noticed is that holiday guests are looking for more breaks per year and the seven or 14 day holiday in the UK has pretty much disappeared, to be replaced by more, shorter breaks.

How do you predict things will change in the next five to ten years?

One of the things I love about this industry is its resilience in the face of economic adversity. Private letting is one to watch as there has been a bit of a shift to external booking agents such as Airbnb and Booking.com, which could become even more prominent moving forward.

What is the best piece of business advice you have been given and by whom?

“Invest wisely now to save later.” I think of this anytime I am deciding on a major purchase.

What do you most like to spend your time out of working hours?

I love spending time with my family, eating out and keeping fit.

My favourite past time is cooking, whether it’s baking fresh bread to cooking for friends.

Who would like most like to sit down to dinner with and why?

I like variety so probably Tina Turner who would belt out a tune, Peter Kay as he is one of a few comedians who makes me laugh out loud and probably my Great Aunt Elizabeth, who was an inspiration to me from an early age.

Do you have any claims to fame?

I am a grade 8 musician and have played the trumpet, cornet and flugelhorn since I was around eight years old.

Where do you prefer to take your holidays?

Anywhere hot. I love the Canary Islands, a good beach holiday with a few day trips suits me down to the ground. I also love the US and would love to explore there - Route 66 is on my bucket list.

 

 

High Quality Pools

HighQualityPoolsHigh Quality Pools

With a wooden pool kit, an affordable, a high quality pool is within reach of more people.

What comes with the wooden pool kit?
• Filtration system
• Stainless steel ladder
• External wooden ladder
• Blue liner with mosaic tile band
• Solar cover • Winter debris cover
• Wooden tops
• Maintenance and water treatment kit
• Installation guide and DVD

For more information about our full range and to request a demo section of a wooden pool to have in your showroom, please get in touch.

Plastica Pools
Tel. 01424 857802
www.plasticapools.net

Test Pilots

Test Pilots - Outdoor Essentials

Test Pilots

Let your guests be the judge of your outdoor improvements...

What better time than peak season to carry out an audit of your outdoor amenities. From weather-proofing al fresco entertainment areas, to checking the popularity of new playground features; your guests are the ultimate test pilots. It is your customers who will ultimately decide on the return on investment of your winter improvements; voting with their feet, this year’s – and crucially – next year’s holiday budget. Now is the time to start the appraisal process, You need to spot what look like winners or losers. Modifications may be needed and some may have to wait until the winter months. But it may not be prudent to wait when a stitch in time could reap rich rewards in the form of repeat business and maximising spend.
Quick fix amendments could be something as simple as adding more bins or sprucing up your signage, or garden displays. If outdoor spaces are well maintained, they will encourage user-participation by inspiring visitors to be outdoors in the grounds, making full use of the facilities,” points out Christine Virginie, Marketing Manager for Test Pilots 2Fordingbridge, who are key suppliers when it comes to maximising outdoor space. “This can create great word of mouth and repeat business from visitors having just had a great experience at your park,” Christine continues. “Word of mouth is the most powerful form of marketing and the best aspect is, it’s free! “If your equipment is covered by a canopy, it also increases the life span and therefore reduces maintenance and replacement costs,” adds Christine.

Offering customer-friendly outdoor dining is a no-brainer. An inviting al fresco experience with smart furniture and heaters for chilly evenings will increase the number of covers you can serve and ultimately increase your bottom line. One of the key decisions when planning to utilise external areas, is whether the space is for activities, that can generate income or that simply add value to your overall offering. “Presentation of all areas is important, whether a playground, a dining area or a wild flower meadow – they all need to be maintained,” says Simon Williams, Commercial Director at Bridge Leisure Parks. According to Simon there is also a growing trend of people wanting to reconnect with nature and to be active outdoors – and this has been an area of focus for Bridge Leisure Parks. “Our recent outdoor developments include foot golf, archery, dog agility courses, pitch and putt and crazy golf. At Ashbourne Heights in Derbyshire, we’ve recently invested in a foot golf course for one of the fields and developed a nature trail through the woods.

Test Pilots 3

Bridge Leisure not only provides active areas on its parks – the operator also promotes ranger activities to take advantage of their parks’ surroundings, providing expert knowledge about the local landscape and wildlife. This is complemented with on-park signage providing more detail about the plants and animals that can be found. There is no better way of enhancing and enriching an outdoor space than by investing in play equipment. Creating an innovative play space that fi res a child’s imagination and creates a pleasant environment for parents to get together is a winning formula for holiday parks. If you are looking to breathe new life into your play offering then HAGS boasts a huge portfolio and bucket-loads of experience. The company provides a turnkey solution with services including landscaping, fencing, decking and even artificial rock faces. The play specialists manufacture a vast range of products including play equipment for all ages, outdoor gym and fitness equipment, multi-use games areas, skating, ‘parkour’ and furniture. Camber Sands Holiday Park is a typical example. The park owners wanted separate areas for toddlers and juniors and a wide range of equipment. HUGE HIT They enlisted the help of HAGS-SMP to design and install the scheme, which included themed multi-play units, dynamic equipment, a zip line, sunken trampolines and a trail with an 8m traverse wall. The play area has proven to be a huge hit with customers, and according to HAGS, the only complaint from site has been to ask how to keep the adults off the equipment! “Theming seems to be a constant favourite with our clients. From pirate ships to fairytale castles you can add real play value to your areas by engaging a child’s imagination,” comments Simon Wright, Head of Sales at HAGS. Simon advises: “If your budget is tight you might consider planning your scheme in phases, this way you can add to the playground over a period of time that suits.” Specialists in recycled furniture, NBB’s furniture designs are enjoying unprecedented interest this season. “They not only look great and are eco-friendly, but they’ll also will save the park owner money in the long run!” exclaims the company’s Group Marketing Manager David Dean. “In today’s world we all need to be more aware of the materials we use and ensure sustainability is on the agenda. “All of NBB’s recycled furniture products are manufactured in the UK from recycled plastic milk bottles. Purchasing a standard A-frame picnic table, for example, will save over 2,000 milk bottles from entering our waste chain,” adds David.

TOP TIPS

Maximising Your Outdoor Space :

Provide weather protected outdoor spaces.
Offer safe and secure bike storage for visitors.
Have all weather sports facilities such as MUGAs and covered green gyms.
Provide shaded areas for seating and dining.
Use walkway canopies to offer weather-protected connections between buildings.

 

WEATHER-PROOF SOLUTIONS

Weather Proof SolutionsSpecialist design and built contractors, Fordingbridge is a one-stop shop when it comes to outdoor weather-proofi ng solutions. A typical installation recently took place at the Cotswold Country Park and Beach provides water sport activities on a wide expanse of lake. The owners wanted to create a weather-protected, outdoor dining/spectating space where friends and family of those participating in the water sports could dine and watch in comfort, sheltered from the elements. After conducting a free site survey, Fordingbridge proposed a twin-span, barrel-vaulted timber canopy to provide 128m2 of covered space overlooking the lake. The Opal 60 fabric roof covering was designed exclusively for Fordingbridge and is known for its longevity, high tear strength and UV resistance. The install team delivered the project in four days, keeping disruption to a minimum.

Fordingbridge
Tel: 01243 554455
www.fordingbridge.co.uk

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PLANET FRIENDLY FURNITURE

Plane Friendly FurnitureGreat for park operators and the planet, increasingly the holiday sector is choosing recycled plastic furniture over traditional wooden furniture. The reasons are clear. Not only will it never rot, splinter or rust but it is guaranteed against rot for 25 years. There are no long-term maintenance commitment such as painting or sanding down. It’s waterproof and not affected by exposure to chemicals, severe weather or intense sunlight, meaning it can be left outside all year round without any effect on its look and feel – and no unsightly green algae. New for this season from NBB is its London Dining Set – a contemporary table and bench set manufactured in grey plastic, seating up to six guests and saving nearly 4,000 plastic milk bottles from going to landfi ll.

NBB
Tel. 0800 1777 052
www.recycledfurniture.co.uk

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CHARGING POINTS DEMAND

Charging PointsRolec Leisure is seeing a growing number of parks installing charging stations for electric vehicles. Something that park operators are probably encountering more and more are visitors with electric vehicles and plug-in hybrid electric vehicles (EVs and PHEVs). “Demand for EVs and PHEVs is at an all-time high in the UK, with year-on-year sales having increased by more than 27% explains,” explains Martin Georgeson, Sales Director of Rolec Services, the award-winning company is widely recognised as one of Europe’s leading designers, manufacturers and suppliers of EV charging points and accessories. “We are aware of a number of disgruntled visitors to other leisure parks around the country who have aired their disappointment at the lack of EV charging points on EV internet forums, highlighting the fact that demand is out there,” warns Martin. Rolec’s EV charging points are specially designed to be easy and economical to install, safe, and adaptable to a holiday park requirements.

ROLEC
Tel. 01205 724754
www.rolecserv.com

 

 

Unmissable Show Dates

Make a date to visit June’s World of Park & Leisure Homes.

Make a date to visit June’s World of Park & Leisure Homes.

Unmissable Show Dates

Offering possibly the biggest collection of Park Homes and Leisure Lodges on display at any event, the World of Park & Leisure Homes takes place next month at the Stoneleigh Showground from June 7 to 10th inclusive.

Leading UK manufacturers are lined up to transform Stoneleigh into a huge luxury park with some 60 styles of the latest lodge homes on display.

The event is an unmissable opportunity to meet up with other park owners and operators as well as meeting industry specific exhibitors from a vast array of core specialist suppliers from insurance providers to indoor and outdoor furniture.

Open from 10 am daily, Thursday June 7th is an exclusive Trade Preview Day. The show opens to the public as well as the trade on Friday, Saturday and Sunday June 8th, 9th and 10th. For those planning for extended visits, a wide variety of accommodation is available locally at neighbouring towns like Kenilworth, Leamington Spa and Stratford-Upon-Avon.

Sat navs should be set for CV8 2LG but for all other information and updates, visit the event’s new website at www.parkhomeandleisure.co.uk

Award-Winning Welsh Park For Sale

Award-Winning Welsh Park For Sale

The Willows, a multi-award winning caravan and camping park near North Wales’ seaside resort Abersoch, is up for sale.

Offers close to £1.375m are being sought for The Willows, a multiaward winning caravan and camping park near North Wales’ seaside resort Abersoch.

The 9.2-acre (3.7 hectare) park has 54 pitches including four exclusive ‘glamping’ or glamorous camping units, a static holiday hire caravan, reception/office, three-bedroom owners’ accommodation and another 3.7 acres for development subject to planning. Located beside the village of Mynytho and overlooking the Llyn Peninsula and Cardigan Bay, the park offers easy access to Abersoch and Pwllheli, some of Europe’s best beaches and activities including walking, sailing, water sports, golf courses, Surf Snowdonia and Snowdonia Zip Wire.

Being offered through Colliers International, The Willows continues to benefit from ongoing investment by the owners, achieving a turnover in excess of £115,000 and ‘very strong profits’ in the financial year to the end of February 2017. The park has won numerous awards including 5 Star Visit Wales & Britain accredited, the National Tourism Awards ‘Best Place to Stay’ (Touring and Camping), Top 100 Practical Caravan, Top 10 Glampsite and Premier Parks Award.

Sixtieth Anniversary Park Acquisitions

Pictured (left to right) are: Richard Hoyle, Relationship Director at HSBC; Andrew Bowden, Shorefield Director; Sara Bertin, Shorefield Finance Director; Lesley Lawrence, Shorefield Marketing Director; Cllr Barry Dunning, Town Mayor of Lymington and Pennington Town Council; Simon Pollock, Shorefield Chairman and Managing Director; Paula Curtis, Shorefield Director; Sarah Heard, Associate Relationship Director, HSBC; Hannah Finch, architect, Morgan Building Design.

Sixtieth Anniversary Park Acquisitions

Shorefield Holidays, one of the UK’s leading family-run holiday park businesses, has started its milestone 60th birthday year by adding two major, strategic investments to its portfolio with support from HSBC.

The first of its two acquisitions was officially opened by Cllr Barry Dunning, the Town Mayor of Lymington and Pennington Town Council.

New Forest Lodge Retreat, Shorefield Holidays’ seventh park on the edge of the New Forest, was acquired last year and has been turned into an exclusive, gated community of 12 luxury boutique holiday ownership lodges. Homeowners will have access to luxury facilities including an exclusive health and fitness club with heated indoor and outdoor pools, a sauna, steam room and spa bath.

Shorefield acquired its eighth and latest park at the beginning of this year. Wilksworth Caravan Park is in Dorset and offers both holiday ownership as well as award-winning camping and touring facilities.

Top Of British Holiday Survey Pops

Top Of British Holiday Survey Pops

Above : The Away Resorts Survey showed Brits still want to head for their annual holiday getaway.

According to a recent survey by market-leading holiday park operator Away Resorts, 55% of Brits are taking their main holiday at a UK lodge or caravan park this year. Away Resorts is a UK holiday park operator, with six parks in Lincolnshire, Isle of Wight, North Wales, Hampshire, Hayling Island & Essex. It was the 35 – 44 and 45 – 54 age groups that picked lodge and caravan parks the most, suggesting that families and empty nesters are interested in an experience where the facilities and entertainment within easy reach. Carl Castledine, the Chief Executive of Away Resorts, said: “It’s great to see that the great British holiday continues to go from strength to strength. We British are taking more and more domestic short breaks throughout the year, but to see that a third of consumers are taking their main holiday in the UK just goes to show that our fabulous island can inspire people to stay here over far-flung destinations. “Away Resorts has six lovely resorts in stunning locations throughout the UK. From the vibrant coastal surroundings at our Mersea Island park to the luxury leafy tranquillity at our New Forest resort and from the serene waterscapes at Tattershall Lakes to the dramatic landscape of Barmouth Bay in Wales, it’s easy to see why we’ve seen an increase in visitors to our resorts too.”

BEACH LOCATION

In terms of where Brits will be holidaying, 44% of respondents will be taking their holiday next to the beach. So, if your holiday park is right near a beach, you’ll likely attract more bookings. Location has also proven to be a determining factor, with 60% saying the local area influences their decision to book in a certain place, followed by the accommodation type and thirdly, the facilities. This suggests that although accommodation is important for holiday makers, where they stay is mostly used as a base to explore the local area and get the most from their holiday. The majority of holidaymakers are willing to travel over four hours to reach their destination and most will be staying for six nights. Considering the beach is where most will be heading, this suggests Brits are willing to travel further to reach a beauty spot. Over 43% of those having a staycation return regularly to where they’ll be heading in 2018. Unsurprisingly, most respondents said they will be going away in the summer months. When asked how much their UK holiday will cost, most respondents, 32%, said they will pay £250 - £500 per person, excluding spending money. With only 14% of respondents saying their UK holiday will cost up to a maximum of £100 per person.

Calling Time On Single-Use Plastics

Calling Time On Single-Use Plastics

Park Cliffe's cafe has brought in paper straws and replaced sauce sachets while takeaway coffees and teas will now come in compostable cups.

Park Cliffe's cafe has brought in paper straws

A Windermere holiday park has become one of the first resorts in the industry to call time on plastic waste. Pre-empting even governmental moves, the forward-thinking Park Cliffe has announced a crackdown on plastic items which are designed for single use, including straws, bags, bottles, sauce sachets and coffee cups. From now on, holiday guests will be asked to join the park in helping to tackle the mountains of waste plastic accumulating in our oceans and rivers. Old fashioned paper drinking straws are being drafted in, and items once sold in plastic bags will be handed over in a biodegradable paper bags. Park Cliffe’s cafe has squeezed out sauce sachets in favour of condiments in glass bottles, and takeaway coffees and teas will now come in compostable cups. Or if customers bring their own reusable cups, a 25p discount will be offered.

BLUE PLANET

It is also pulling the plug on water sold in plastic bottles, and installing a filtered water dispenser so that guests can fill their own bottles free of charge. The park has taken delivery of a plastics recycling station so that the waste can be disposed of without causing pollution. Based on the shores of Windermere, Park Cliffe provides luxury holiday homes to rent and buy, glamping pod accommodation, and pitches for touring caravans, motorhomes and tents. “Thanks to programmes such as the BBC’s Blue Planet series, I think we’re all much more aware of the threats posed by plastic, and not least to wildlife,” said park co-owner Susan Dickson. “Footage of turtles and other marine animals trapped in plastic bags has made a big impact on many people, and we all know that a solution must be found. “Park Cliffe tends to attract those with a concern for the natural world, and they are very supportive of our steps to become more environmentally friendly,” added Susan. Waging war on plastics is not the park’s only move to protect the natural world, and Park Cliffe’s many awards include accolades for its care of the countryside. Earlier this year, the business also announced it was ditching diesel for many of the journeys made around the 25-acre park by parking up its Land Rover in favour of an electric vehicle.