Spa Is Up On The Park Home Roof

Spa Is Up On The Park Home Roof

Tingdene Homes partnered with spa specialists, Park Leisure Solutions, to design its show-stopping Quantum Leisure Lodge that will form the Spa Is Up On The Park Home Roof 1centrepiece of the Northamptonshire company’s 50th anniversary celebrations.

Stealing the show at the recent World of Park & Leisure Homes show at Stoneleigh, The Quantum Leisure Lodge has now moved to Tingdene’s Visitor Centre in Wellingborough but will appear at various exhibitions throughout the UK during the course of the year.

Unrivalled in the industry, the 52’ x 22’ Quantum Leisure Lodge boasts spacious living areas with luxury fittings and furnishing throughout. The huge 1,114 sq/ft footprint of the Quantum has been fully optimised both inside and out with the design of a fantastic edge to edge, fully decked roof terrace, Spa Is Up On The Park Home Roof 2with seating and entertainment areas as well as an energy efficient spa adding that final touch of luxury living.

Installed on the roof terrace the unique design will allow guests using the spa to enjoy 360-degree views from the comfort of the spa, in the privacy of the roof terrace.

Park Leisure Solutions Managing Director Stuart Mulchay said: “We were delighted to be involved with such a prestigious and challenging project that breaks new boundaries in leisure lodge development.” “From initial ideas-to plans and build specification, to final production and installation both teams used their skills and knowledge to deliver what will be a very unique customer experience when relaxing in the spa.”

 

Tempting Menu At Stoneleigh Show

Tempting Menu At Stoneleigh Show

Tempting Menu At Stoneleigh Show 1

The World Of Park and Leisure Homes once again served up a Smörgåsbord of design and operational ideas to tempt all palettes at it returned to the Stoneleigh showground in June. With many big name players on show, one team standing out from the crowd were Suffolk-based Country Homes (Anglia) who felt being a smaller player worked better for its customers who could expect unrivalled design, install and after sales support.

Meanwhile the team from Oakwood Park and Leisure Homes, a family run business offering a choice of high specification park and leisure homes, shined their spotlight on its Maple design, a contemporary three bedroom, two bathroom lodge with a combined kitchen and dining area.

Other stand out exhibits included Littlehouse Glamping offered a competitively priced range of gipsy-style caravans and shepherds’ hut on an individual, bespoke basis.

If its leisure or residential – Pathfinder Homes had it covered -- with some head-turning display lodges topped off by its outstanding Hawthorne design. Custom-built for the Grange Park golfing resort, in North Lincolnshire, the Hawthorne design changed the game when it was first built, being the first centrelounge home on the market and arguably the most impressive to date.

 

 

Making A Splash

Making A Splash

making a splash 1Taking the plunge with a holiday park swimming pool can be as daunting as diving off the highest board. But be bold. Investing in on-site swimming offers many avenues for return on investment from initial visitor appeal to encouraging maximum ‘on park’ spend. But don’t just think swimming pool – rather, think water leisure and entertainment. After all, maximum payback will come from an aquatic feature that does not just offer lane swimming, but entertains all ages and abilities with excitement and splash appeal.

A perfect holiday should provide plentiful opportunities to have fun, and opportunities to de-stress and recharge batteries. A swimming pool is an ideal choice for holiday operators wishing to attract and retain visitors, whilst promoting good health and wellbeing in their guests. “It is our experience that holiday park operators view swimming pools as a very necessary evil,” advises Tim Bareham of leading holiday park pool specialist, Cresta Leisure. “Some small privately owned operators resist the need for a pool, particularly if they are not family oriented,” Tim continues. “Larger operators invest heavily to deliver ‘water leisure’ facilities to customers.” With the trend to offer longer seasons or even all-year round appeal, many parks now have both indoor and outdoor pools.

When holiday park operators first contact potential suppliers, they will generally have carried out some research and could have an initial wish list. the available space to maximise and enhance their guest experiences, how much will it cost to establish, how long it will take to build, and what maintenance will be required,” reveals Michelle Minns-Sykes of water play specialists, Ustigate. “The installation of a pool and a flume alone is a mistake as the overall aim should be to create a wet environment that pleases many people in one space at the same time,” Michelle advises. “Whilst a flume is great and exciting it is an attraction that has to limit rider’s descents for safety reasons. “In a one pool and one flume scenario, the flume would be in great demand and holiday guests would spend more time queuing than playing!” Swimming is

making a splash 2certainly an activity that many of visitors enjoy when on holiday, and therefore a swimming pool will influence bookings.

An outdoor pool will be very popular in the summer while an indoor pool will continue to attract guests all year round. Michelle again: “Holiday operator’s main objectives are to create a destination for guests to take time out of their busy work schedules, to deliver a balance between work and play where guests can enjoy precious time with families and friends. “Access is very important in design. Where there is a depth of water, life-guarding staff will need to be constantly present to guarantee public safety. Every project is unique in its location and its product mix and the cost is dependent upon size, features and the water management system. Says Michelle: “The favourites have got to be tipping buckets and cannons, because we have witnessed the shrills of excitement that come from everyone on the receiving end of a large tipping bucket and the laughter that comes from the one at the firing end of a cannon!” Thinking outside the pool box, a splashpad is a safe and economic way to provide aquatic play; safe because of it being a zero standing water concept and economic because a splashpad generally uses less water than a pool and requires no life-guarding staff. A small installation with a couple of above ground products and some ground sprays is feasible to operate directly from the mains under a flow through water management system.

MULTIPLE APPEAL
When designing a splashpad, Ustigate designers start by separating the area into three zones; incorporating a toddler, family and teen bay. The toddler bay would feature above-grade devices scaled down to a level that’s not intimidating for little ones, with products such as a low level Water Journey™ complete with a water pump, water channels and weirs or a PlayNuk™ two-deck exploration hub with softer spray features, small steps, double handrails, shaded spaces, and age-appropriate games that enable young children to explore exciting new frontiers on their own safely.

 

making a splash 3

FAMILY BAY

 

The family bay encourages cross-generational play. An adult, for example, might pick up a small child and walk through a series of tipping buckets or a spraying arch or loop. This isn't a high-energy play area, but instead an area that encourages socialising in a casual walk-through, park-like experience. The teen bay is focused on high-energy, incorporating cannons and where the space allows, a large tipping bucket that gives promise of a jolly good soaking! The majority of the Vortex product range is available with a safe-swap anchor system, enabling products to be exchanged for alternatives in the future without the need to break the ground. This system enables an aquatic play area to stay as fresh and as unique as the day it was installed, whilst keeping visitors intrigued and entertained with the essence of new. Holiday operators that have several sites can benefit from the safe-swap system by rotating aquatic play features between parks. It is important to allocate some forward thinking in the design to ensure any changes or add-ons have been allowed for in the initial design and build of the water management system. Ustigate Waterplay has launched a new user-friendly controller this year that features access to all of the controls and data on one screen, also available with remote access if an internet connection can be made available in the plant room. The controller enables you to set hours of operation, a sequence, to monitor the pumps, filters, water usage, and water treatment. With the remote access package, Ustigate Waterplay will email alarms to clients by text or by email, should anything require immediate attention. Taking expert advice on essentials such as water treatment is a no-brainer.

making a splash 4

Bather load is critical to all, when the sun is shining the outdoor pools become very busy and when the weather is inclement customers all want to be indoors. Investing in indoor, weather-proof water leisure appeal upon the type and size of the park and whether it has potential to operate for 12 months of the year. Cresta Leisure’s Tim Bareham again: “Many larger operators who have appropriate planning permission, open indoor pools to local residents during the winter months but this is dependent upon the potential revenue and the cost to open.” Tim says there are many challenges to water leisure investment but probably the most significant is safety, life guarding and plant operation. “An outdoor pool needs to be warm and inviting and correctly sized to anticipated bather load. “A large freeform pool looks appealing but is impossible to cover and expensive to heat. An indoor pool without adequate dehumidification will cause serious problems to the fabric of the building.” The good news is that pools do not have to be built out of reinforced concrete and finished with mosaic tiles, there are more cost effective solutions. However there is no cutting corners when it comes to safe operation. “Commercial pools require high capacity pumps to meet turnover periods required but the inclusion of inverters and variable speed drives will improve efficiency,” advises Tim. The ability to cover the pool, when it is not in use, will reduce energy costs as well as insulating the pool tank when building the pool. Heat pump technology must be considered for both outdoor and indoor pools to minimise pool water heating dehumidification costs. Ultra-Violet disinfection units and PAC dosing improves filtration and water quality thus saving on pool chemicals and can reduce backwashing to make significant savings on water and reheating costs. If you are already feeling daunted then make sure you make a good start by seeking expert advice from experienced suppliers like Cresta Leisure and Ustigate. A pool investment does require capital payment but when you choose an aquatic partner wisely, you will get a great return for your investment because your guests will keep coming back.

Roaring Success
Roaring sucess!Ustigate's 31-station Dippy the Dinosaur inspired splashpad has met its original goal in making Roarr! Dinosaur Adventure in Norfolk, even more popular than before.

Dippy’s Splash Zone has been successful at extending the length of a visit and has increased park revenues through locker availability, the sale of towels, shirts, diapers, and refreshments at Dippy’s Snack Shack. The facility provided the park with an extra influx of visitors, growing visitors by 18% in its first full year.

 

Splash Hit!
splash hit!Rather than spend money on renovating the outdated outdoor pool, Freshwater Beach Holiday Park on the Jurassic Coast, decided to undertake a temporary upgrade to the filtration plant and line the pool with a commercial pool liner. They also decided to undertake a feasibility study, to develop a brand-new indoor pool facility. Cresta Leisure was invited to join the project design team, to develop and deliver a wet-leisure facility that would appeal to all ages. This co-operation has resulted in a very popular, purpose built pool complex that incorporates a splash zone, a paddling pool, a play pool, interactive tower with tippers, sprays and slides, a stand-alone four-lane slide with integral catch, a 20m deck level swimming pool and a spa. Following the success of the new indoor pool complex, Freshwater asked Cresta Leisure to come up with a scheme to improve the outdoor pool facilities. Because the filtration and circulation on the existing outdoor pool was below current standards, it was decided to break out the old pool and start afresh. All the groundworks were undertaken by Freshwater’s own team. In just five months, Cresta has built a brand new 25m x 12m outdoor pool with 12m2 paddling pool packed full of interactive water play features from Hippo Leisure. This new pool facility is fully compliant with European standards and is proving to be a smash hit with everyone.

 

COMPANY CONTACTS

Cresta Leisure
Tel. 01305 259253
www.cresta-leisure.co.uk

Hippo Leisure
Tel. 01752 771740
www.hippoleisure.com

Ustigate
Tel. 01322 424445
www.ustigatewaterplay.co.uk

 

 

Balancing Act

Balancing Act

Balancing act 1Set just two miles from Newquay’s golden sand beaches, Hendra Holiday Park welcomes up to 3,800 guests a night during peak season. The family-owned business began in 1972 as a site offering camping and touring. Nowadays, Hendra’s 80- acre site is home to more than 300 luxury holiday homes and 600 pitches (from standard grass to super), ensuring it caters to a wide range of guests and budgets. Newquay has undergone a transformation in recent years, as Director Jon Hyatt explains: “The town has come a long way since the days of nightclubs, stag and hen dos. “It’s now a five-star family-friendly holiday destination and that makes the job of keeping our guests safe and secure that bit easier.” On-site security is handled by the Nitoe Group Ltd, a company launched more than a decade ago to support Newquay’s bustling nightlife. The experience brought with it some valuable lessons. “In bars and clubs, security needs to be managed carefully to avoid ruining the experience for everyone,” says managing director Tom Peel. “Holiday parks are very much the same. “Our primary goal is to make sure guests feel safe and secure – without compromising on their enjoyment. Being approachable plays a big part in this – especially in a holiday park where very young guests might find themselves needing help.”

PARTNERSHIP WORKING
Balancing act 2Hendra and Nitoe work in close partnership to achieve this: from choosing the appropriate measures and policies to sharing recruitment events. “The Nitoe Group team is very much an extension of our own workforce,” says Hendra director Jon Hyatt. “Their approach is more front of house than door supervisor and that’s a credit to the training they’ve received.” Security personnel on site understand the importance of customer service and know the skills to deliver it. In addition, they are trained to deliver first aid and can take on basic maintenance tasks, too. Jon continues: “With such a wide-range of functions, it means that, especially in peak season, we can enjoy an ‘all-hands-on-deck approach to give our visitors the experience that will see them returning year after year. “In addition, our staff has been trained on how to work with security, including how to get help in the event of issues on site, such as disruptive guests.” In such a big operation, data security is a significant concern. To protect against cyber threats externally, Hendra’s booking systems are isolated from the WiFi, feature a firewall and use subnets for added protection. On top of this, systems undergo external testing quarterly to ensure PCI-DSS compliance. “At Hendra, we go out of our way to treat our guests with the utmost respect and that extends to their personal information,” comments Bookings and IT manager Scott Dickinson. “Any data we hold is fully encrypted and we’ve made the decision not to store credit card details. “Sensitive information like this is only needed in the event of a refund; this affects no more than 5 per cent of our bookings. In our experience, when refunds are necessary, guests are usually more than happy to share their details again if it will help resolve the issue.”

DATA PROTECTION
Balancing act 4Alongside external scans and testing, Hendra’s IT team regularly run internal vulnerability scans. Scott adds: “With so much data to protect, we are always on the lookout for flaws in the system which could result in data breaches and issues for our customers.” This robust-but-friendly approach to security has paid dividends, according to Hendra Director Jon Hyatt. “We’ve been welcoming guests from across the UK and beyond for nearly 50 years’ now. “Indeed, many of our guests nowadays first came here as young children and, because of our customer-focused approach – across every aspect of the business – they continue returning each year, bringing children and grandchildren in tow.”

MERSEA MIX
Situated on beautiful Mersea Island, overlooking the sparkling Blackwater Estuary, Waldegraves Holiday Park offers a great mixture of static holiday homes and touring areas. While guests can enjoy all the creature comforts in one of the site’s luxury static caravans by the coast, those looking to connect with the great outdoors can choose from a range of pitches, including electric, non-electric and hardstanding. The sprawling site includes family friendly facilities, including an outdoor heated pool (May to September), restaurant bar and shop. In addition, there are four wellstocked and popular fishing lakes, children’s play areas, an entertainment venue and much, much more. For the site operator, keeping guests, staff and facilities safe is a top priority, as marketing manager Roberta Puze explains: “We want our guests’ stays Balancing act 3to be memorable for the right reasons. Our team works hard to instil a culture of respect throughout the operation.” This is echoed throughout the guest’s experience: from booking to departure. The site’s Code of Behaviour can be found within the park rules that are listed on the website, within booking information and in arrival packs. Once on site, guests are reminded to respect their neighbours on site, at all times of day, through carefully placed signage and posters. Day-to-day security issues are handled by the site’s park warden. “Guests need to be comfortable raising issues or asking questions, so approachability was something we were looking for in a park warden,” comments Roberta. During weekends and school holidays, Waldegraves employs an external security company to look after the doors on the clubhouse, as well as patrol in the evenings and overnight. However, there are drawbacks to this approach. “Previously, we have had issues where external staff weren’t able to work out the layout of the park quickly enough,” adds Roberta. “This meant we did have some complaints that areas of the site weren’t being policed efficiently. “Ideally, we would like to employ an in-house security team. But, because it could only ever be a seasonal position, it is almost impossible to find the right candidates. Alongside a range of security equipment, including CCTV, ANPR and automatic barriers to keep guests safe, the team at Waldegraves is also working to tackle antisocial behaviour.

COMMUNITY SAFETYBalancing act 7
Waldegraves is accredited to the Community Safety Accreditation Scheme (CSAS). The scheme targets organisations that play an active role in safeguarding communities with the tools to make them more effective in their efforts to reduce crime and disorder. “Under the scheme,” explains Roberta, “some of our staff hold the authority to exercise powers, such as issuing penalty notices for consuming alcohol in a public place and acting in a way likely to cause harassment, alarm or distress.” To gain accreditation from Essex’s Chief Constable, each selected team member was vetted, undertook an interview and completed a training programme culminating in an exam. She concludes: “We’re especially proud of these members of the team and the commitment they’ve made to making Waldegraves a much nicer and safer place to holiday.”

 

COMPANY CONTACTS

Hendra Holiday Park
01637 875778
www.hendra-holidays.com

Waldegraves Holiday Park
Tel. 01206 382898
www.waldegraves.co.uk

 

Holiday Snaps – Helen Scott of Cofton Holidays

Holiday Snaps

Holiday Snaps - Helen Scott of Cofton Holidays

Helen Scott is a Director of multi award winning holiday park, Cofton Holidays. Having grown up at Cofton Holidays, Helen has a passion for tourism and sits on the Area Tourism Partnership and Visit South Devon boards and chairs the local Dawlish Warren Tourism Group...

What was your career path into the industry?
I grew up on the Park so have worked and helped my parents from a very young age, learning the basics, and have always been taught to have a good work ethic. I studied for my NVQ 4 Business and Finance Diploma in the evenings at Exeter College whilst working full time for BT. I found working for another corporate company gave me a big insight into working for a different industry and it gave me a good grounding for one day helping run a busy holiday park.

How has the market changed during your time in the industry?
When I was a teenager, we were a seasonal business open from Easter through to the end of October. We loved the down time with nobody staying in the winter months and only a few sheep for company. Now, the popularity of staycations has grown massively and to meet this demand, we are open 365 days of the year. Many holiday makers do not limit themselves any more to just one holiday a year.

How do you predict things will change in the next five to ten years?
I feel that the ‘staycation’ is here to stay; it’s all about demand and supply. Customers will continue to stay in the UK and travel around to see more of the country they live in. I think we will see a bigger boom in motor home sales, particularly amongst retired couples that enjoy touring to different areas.

What are the biggest challenges you face in your working life?
The biggest challenge for me is juggling work with home life. I often feel pulled in both directions and very rarely switch off when I am at home. Sometimes, you need some time away from work to be able to think clearly and come up with creative solutions to challenges at work.

What is the best piece of business advice you have been given and by whom?
Derek Blackburn of Sidona Group gave me some excellent advice during some in-house management training. The advice was to have faith in your staff and give them the tools and training they need so you can delegate responsibility to them.

If you could invite any three guests, who would you most like to sit down to dinner with and why?
Ben Fogle as he is a dog lover and we welcome dogs big and small here at Cofton! Hugh Fearnley-Whittingstall as he lives in Devon and can relate well to the local area. Dawn French as I find her funny and feel I have a similar sense of humour.

Where do you prefer to take your holidays?
I can only take a holiday in the depths of winter so have found going abroad to Tenerife is a nice way to get some sun. I also try and take a few days here and there and go away in our touring caravan. It is good to visit other holiday parks and enjoy being a customer and relaxing.

 

 

Letting Children Explore

Letting Children Explore

Letting Children ExploreDesigned and created by children our EXPLORE playground products offers a range play structures from towers, swings, springers and playhouses where children can explore their endless imagination. Creating a play environment should not just be about connecting a slide to some stairs, four supports and a floor. It is about doing so in a way that is inherently playful for children. Our play environments are always very carefully designed with every component being there for a reason developing play in its widest senses in terms of physical, creative, emotional, social and cognitive development. Our explore range of equipment offers endless play opportunities resulting in children being occupied for hours. Start Exploring your new play area with FLP today.

FLP Ltd
Tel. 01354 638359
www.fenlandleisure.co.uk

Park Protect

Park Protect

park protectPark Protect is a business insurance policy specifically designed by Wilby for caravan and holiday home parks underwritten by RSA. As a caravan park insurance specialist, we currently arrange insurance for more than 200 parks across the UK, from the North of Scotland to the South coast of England. As well as providing insurance to caravan parks across the country, as members of The National Caravan Council we are actively involved in the industry and know the challenges faced by parks. We have a team of advisers with a wealth of experience in dealing with touring, holiday and residential caravan and park home resorts of all shapes and sizes, so you can be sure you are dealing with a company that knows the needs of your business.

Wilby Insurance Wilby
Tel. 01422 358 525
www.parkprotect.co.uk

 

Road-Safety Edutainment!

Road-Safety Edutainment!Road-Safety Edutainment!

World of Rides, right-hand-drive, sideby- side-seating, ‘Parent & Child’ Outlander cars are fitted with a realistic dashboard and can be started with an ignition key, and have fully-operational seat belts, horn, head lights, direction indicators, along with their exclusive ‘Stop & Go’ accelerator and brake pedals with working brake lights!

World of Rides
Tel. 0191 492 0999
www.worldofrides.com

Away Resorts Ticking All Visitors Boxes

Away Resorts Ticking All Visitors Boxes

Away Resorts Ticking All Visitors BoxesUK holiday park operator Away Resorts has kicked off the 2019 season with a £5.25 million investment in its lakeside retreat of Tattershall Lakes Country Park, which opened in time for the Easter holidays. Guests holidaying at the Lincolnshire holiday village this summer will be able to make the most of a new skyline bar, splash zone, beach and accommodation that ticks all the boxes when it comes to the ultimate luxury holiday home. The skyline bar will be called Bar 49 after a poll of guests on Facebook decided to opt for the name, which refers to the number of airfields in Lincolnshire during World War II. Bar 49 will be an elevated open-air space that will give holidaymakers the opportunity to enjoy a drink and take in the breathtaking views of the surrounding lakes. The new indoor Splash Zone will give families and kids of all ages the chance to enjoy some interactive water fun with lots of fantastic water experiences - so get ready for sprays, streams and super slides. The new Splash Zone will be a welcome addition to the indoor pool, spa and gym as well as the adventure playground, sports court and high ropes course, which was introduced last year and has proved to be a great success. The operator is also introducing a range of glamping options due to the increasing popularity to enjoy the great lakes with a bit of home-from-home comfort.

 

National Installation Network Launches

National Installation Network Launches

National Installation Network LaunchesRolec Services have launched a new nationwide electrical hook-up installation network called ParkServ, to accommodate the changing demands of the caravan and residential park industries. The network consists of Rolec-trained, Rolec-supported, and Rolec-managed electrical contractors located in local areas - all able to provide a host of corporate services at local rates. “For almost 30 years, Rolec engineers have travelled the length and breadth of the UK undertaking the installation of electrical hook-up, distribution and lighting systems - as well as providing electrical testing and support services to the caravan and residential park industries,” comments Rolec’s Sales Director Martin Georgeson. “Times are changing,” Martin continues. “ParkServ has been designed to offer our customers Rolec’s experience, quality and corporate performance, fused with local installers’ pricing and knowledge.” Rolec’s ParkServ services includes free-of-charge site surveys and no obligation quotations based on local rates as well as installation work, and rapid response callout services, by local engineers. Add to the equation, local aftersales support, electrical testing at local rates and locally stocked spare and replacement parts by local engineers – and it is not hard to see how Rolec’s team will underline their position as the industry’s leading hook-up specialists.

For more information about ParkServ, or any of Rolec’s other products or services, call 01205 724754
email uksales@rolecserv.co.uk or go to www.rolecserv.com