Time For Change?

time for changeTime For Change?

There are changes afoot in the holiday park insurance market. The Appointed Representative (AR) status is coming under increased scrutiny from the Financial Conduct Authority. Parks are increasingly switching to an Introducer Appointed Representative (IAR) model, reducing their compliance and insurance workload. Leisuredays are IAR experts, specialising in admin-free customer insurance arrangements. Let our expert team of 120 people serve your customers seven days a week, giving them Defaqto 5 Star rated cover, competitive prices, and award winning customer care. We’ll maximise take up rates and your insurance profits.

Leisuredays insurance
Tel. 01422 396 693
www.leisuredays.co.uk/park-insure

Seaside Lodge Ultimate Location

Seaside Lodge Ultimate Location

Seaside Lodge Ultimate Location 1Speculation is rife as to whether an ultimate fantasy escape at Sandhills Holiday Park in Dorset, is the most expensive holiday lodge in the UK. It takes the form of a high-tech £420,000 bespoke luxury lodge with one of the most picturesque beach-side settings to be found anywhere in Britain. This autumn, the keys to the holiday home were officially handed over to its extremely proud new owner. The visually striking and lavishly equipped lodge is the result of a design collaboration with Prestige which was sparked by Park Holidays UK earlier this year. It arose when Sandhills had to opportunity to develop a new holiday home on the sea-facing front of the park, just a few paces from the sandy beach at Mudeford near Christchurch. According to Park Holidays UK director Tony Clish, it was agreed that the breathtaking position warranted the creation of a unique and very special holiday home: “Only very rarely do pitches become available on Sandhills’ front row, and we wanted the new owners to enjoy surroundings that were just as amazing as the views,” he said. “Together with Prestige, we developed a blueprint which included large areas of glazing to give the outlook star billing from the interior, but maintained a warm and homely feel. “Natural materials, including timber, are a big feature together with ocean-inspired colours and decoration to evoke the glorious seascape vista,” added Tony.

MODERN DAY
Substantial investment in Sandhills by Park Holidays UK has introduced many new modern-day facilities to the park including a country club, gymnasium, and a heated outdoor pool. The split-level 40ft x 20ft lodge has a large elevated lounge, two spacious bedrooms, modern kitchen and bathrooms, and a 3502 ft decking surrounded by infinity glass. Its new owner is haulage entrepreneur John Dean who, with his partner Carol can now spend leisure time away from their Salisbury home in surroundings he describes as “simply stunning”. John, aged 79, founded his distribution company almost 50 years ago with a single truck, and grew the business to serve both national and international customers. His love of the sea led him to acquire a 65ft motor cruiser and then, last year, a holiday home at Sandhills Holiday Park with a view of Christchurch Harbour. Having made new friends at the park and found a relaxed and peaceful atmosphere very much to his liking, John was quick to seize his chance when the sea-front lodge became available. For buyers on a more modest budget, holiday homes at the park start from around £150,000 – in an area where wooden beach huts are regularly reported as changing hands for up to £300,000. Meanwhile, the park has just released a second bespoke holiday home on its front row which features a roof-top garden – and a slightly more accessible price tag of £399,950.

Sandhills
Tel. 01425 200744
www.ParkHolidays.com

Strong Motorhome and Caravan Show

Strong Motorhome and Caravan ShowStrong Motorhome and Caravan Show

The 2018 Motorhome and Caravan Show closed its doors after six days of new product launches, live theatre entertainment and other attractions for all the family, making the show a destination for those looking for new leisure vehicles and holiday inspiration. The annual show at the NEC, held by NCC Events, covered 11 halls of the exhibition centre. More than 96,000 visitors confirmed the show’s appeal as the one-stop destination for all the new-for-2019 leisure vehicles: over 1,000 motorhomes, touring caravans, campervans, caravan holiday homes and trailer tents, with a combined value of more than £36.5 million were displayed by more than 400 exhibitors. The Motorhome and Caravan Show is at the NEC from 15 to 20 October 2019 and the Caravan, Camping and Motorhome Show from 19 to 24 February 2019.

 

 

Wish You Were Here – Craiglwyd Hall Caravan Park

Wish You Were Here - Craiglwyd Hall Caravan Park

Wish You Were Here 1Located at the foot of the Penmaenmawr Mountain, overlooking the spectacular coastal views from Llandudno and across to Anglesey, Puffin Island and beyond, Craiglwyd Hall Caravan Park is truly a holiday location that stands out from the crowd.Surrounded by natural beauty, this secluded luxury park is perfect for a peaceful get away, but at the same time is close to popular resorts and attractionsand has easy access to lovely mountain walks. On site,Craiglwyd Hall offers visitors a play area, on site bar, games room, gym and is a dog-friendly location.The flag ship of the Thornley Leisure group, the park’s many awards include a top five-star tourist board grading – but according to managing director David Thornley, the latest Go North Wales accolade has an extra significance “The award is especially important to us because it recognises not just the quality of the park’s facilities and surroundings, but also the levels of hospitality and service provided to guests. “It’s our staff team which deserves the lion’s share of the credit for this, and they do a great job in making everybody feel welcome and helping them enjoy their stay. “It’s been a superb year for Craiglwyd Hall Caravan Wish You Were Here 2Park and the group as a whole, and I hope the publicity from this award will help benefit all tourism businesses here in North Wales,” added David. Situated on the north coast of County Conwy between Anglesey and the Menai Straits, the park provides tranquil landscaped grounds in a picture-postcard setting. It has long proved popular with families wishing to own a caravan holiday home in one of North Wales’s most popular areas for lovers of natural scenic beauty.

Craiglwyd Hall Caravan Park
Tel. 01492 623355
www.thornleyleisure.co.uk

 

Holiday Snaps – Nick Lomas – The Caravan & Motorhome Club

Holiday Snaps - Nick Lomas - The Caravan & Motorhome Club

holiday snaps

Nick Lomas is Director General of the Caravan and Motorhome Club, the UK’s largest club for owners of Leisure Vehicles, representing one million users. The Club operates over 200 UK campsites and provides 2300 exclusive CL locations for members. It also provides travel services to over 330 sites throughout Europe.

What was your career path into the industry?
My first job in hospitality was working behind the bar in a local pub. I graduated from University and worked in Financial Services for 17 years. I worked on the sales and marketing side promoting insurance, pensions and banking. My last job was at LV where I worked in their affi nity business providing discounted insurance and credit products to members of national motoring, travel and membership organisations and trade unions. That’s when I came across the Caravan Club, now the Caravan and Motorhome Club. The outdoors held much more appeal to me and I ended up becoming Marketing Director in 2005 and subsequently Director General in 2010.

How has market changed during your time in the industry?
The market grows ever more sophisticated. Consumers want higher quality accommodation and service delivered much faster through technology like booking apps. More people are buying motorhomes and spending short breaks glamping.

How do you predict things will change in the next five to ten years?
The shift to motorhomes and growth of shorter breaks over longer holidays is likely to continue. I think the changes to vehicles with electric cars replacing diesel and petrol vehicles will be important to cater for. Also wider ranges of experiences in terms outdoor activities in the day, matched with relaxing food and drink and pampering experiences in the evening will continue to grow.

What are the biggest challenges you face in your working life?
Supporting the Club staff of over 1000 people to give consistent, reliable quality service day in day out is the driving force of the club. Helping everyone to see how change is necessary and constant keeps me interested and excited. The future is bright but bringing it to life is hard work.

What is the best piece of business advice you have been given and by whom?
Be true to yourself and do what you believe is the right thing based on sound research – advice from a well-respected colleague.

What do you most like to spend your time out of working hours?
I love walking and cycling in the Peak District. Spending time there with friends and family restores my soul. When it’s dark, you can’t beat a good fi lm at the cinema, or a rock concert - I really enjoy watching a live gig.

If we could give you three guests? Who would like most like to sit down to dinner with and why?
Winston Churchill - he’s a hero but also a hugely complex and controversial character, Meryl Streep an amazing actress well placed for the gossip of Hollywood, and Prince Harry - youth and passion for helping others makes me think he’d be an interesting dinner guest, given his mental health and military veteran charity interests.

Do you have any claims to fame?
The Club’s Patron for over 66 years has been The Duke of Edinburgh - it’s been a pleasure meeting him and dealing with the Royal Household from time to time. Especially for our Club Centenary Garden Party at Buckingham Palace.

Where do you prefer to take your holidays?
I go skiing in Austria - snowy mountains and blue skies are a tonic in the gloomy depths of winter. I’ve driven a caravan through Greece and a motorhome to Istanbul. I love the challenge and adventure of getting somewhere new.

Holiday Park Pool Title For Plas Coch

Holiday Park Pool Of The Year Title For Plas Coch

Holiday Park Pool Title For Plas Coch

Plas Coch Coastal & Country Retreat has scooped the title of Holiday Park Pool Of The Year in this year’s UK Pool & Spa Awards. The Leisure Complex, part of an outstanding holiday resort in Anglesey, has recently undergone some remodelling, in order to offer more privacy for guests and to improve the exterior pool area. This year has seen the addition of an even wider variety of water based activities to our calendar, such as kayaking, underwater explores and birthday pool parties Exclusive to Plas Coch members, Plas Coch’s luxury hydrotherapy pools are designed to provide state of the art hydrotherapy treatments. Being immersed, buoyant or massaged in water relieves the body in a variety of different ways, ensuring guests feel fully relaxed. The pools use varying temperatures and speeds of water, allowing a different pampering experience as guests travel through the pool. The facility is overseen by Leisure Complex Manager, Luke Mitchell, Assistant Complex Manager, Cole Whittle and Complex Supervisor, Chris McNaught with Estelle Loynd as Activity Coordinator.

Luke says: “Each year, we invest in the development of the team in various ways. We ensure that our team members are Pool Plant Operator qualified, in order to guarantee that all technical aspects involved in the running of the pool are taken care of.” Luke adds: “We invest heavily in training our team members in activity instruction, with industry leading providers In2Action - who deliver a number of exciting and exhilarating activities such as; Archery, Underwater Explorers, Body Zorbs and much more.” The judges, that included category sponsors, BioChemica Leisure, commented: “The quality on display at Plas Coch was astonishing; words and pictures did not do it justice. “The pool was quite clearly well-kept and had a really clean nonchlorine smell. The hydro pool was a great extra and the treatment rooms were out of this world. We were all left purring over the features of this amazing pool.”

Rich Harvest For Farm Diversification

Rich Harvest For Far m DiversificationRich Harvest For Farm Diversification

Outdoor holiday accommodation specialist Pitchup.com has reported the strongest year to date for farm bookings on its website. The business, which represents more than 300 farms across the UK, has reported that 53,000 bookings on farm sites were taken in the last year, a whopping 32% annual increase. One site on Pitchup books took £90,000 in accommodation bookings in the last 12 months. Given that average Farm Business Income (FBI) is just £33,000, this is a real opportunity for farmers to invigorate their business and reap the rewards diversification brings. “Parts of the farming industry have struggled in recent years and large numbers have now embraced diversification to sustain their agricultural businesses,” said Dan Yates, founder of Pitchup.com. “Many farmers’ main asset is their vast swathes of land, much of which can lie unused. We want to encourage farmers to use the space for creating camp and glamping sites. It’s relatively inexpensive to set up a basic site - planning permission and licences are not always required - and the returns are immediate. “With our help these last few statistics can change. Farming is vital to the economy of Britain and to supplement core income from agriculture, we are actively encouraging more farmers to consider diversification. “The British domestic camping and caravan market is worth £2.2bn per annum and we’re encouraging farms to get on board and enjoy a slice of this income. Farmers already own the land in most cases – why not put unfarmed parts of it to use?

Making It Count

Making It Count - Title Pic

Making It Count

Never under estimate the value of first impressions, advises Ashleigh Bissett…

You’ve heard it said that you never get a second chance to make a good, first impression. Not only are first impressions registered with lightning speed, but they also last a surprisingly long time. As we head into winter, what better time to evaluate your outdoor areas and carry out the necessary modifications to make your guests’ first impressions count in time for the 2019 season. Quick fixes could be something as simple as adding more benches or sprucing up your garden displays.

If outdoor spaces are well maintained, they will encourage user-participation by inspiring visitors to be outdoors in the grounds, making full use of the facilities. “We believe it’s important to keep outdoor spaces well maintained as this is one of the first impressions visitors will experience at your park,” comments Stephen Toone, Managing Director of Fordingbridge – a leading manufacturer of canopies, walkways and inspiring buildings. “Your clientele are more likely t o return to your site and recommend to their friends and family if the external appearance is tidy and up together.” He adds: “With more competition than ever before within the holiday park and leisure sector, attracting customers with new and engaging ideas are vital to achieve this.”

Making It Count 2WEATHER-PROOF

Experts in creating communal spaces, Fordingbridge has supplied the holiday and leisure sector for many years. Their range of canopies and walkways provide rain and sunshine protection, to ensure that outdoor areas can be used all year round. “Downpours are not a problem with our canopies and walkways,” explains Stephen. “This will provide you with a competitive advantage and provoke word of mouth about how versatile your park is in all weathers. “Likewise, our statement buildings can be designed and built to any purpose. For instance, if you are planning an on-site café or perhaps a crèche for children, one of our buildings will fulfil that criteria.

With offsite construction methods, it shortens the lead time over traditional bricks and mortar.” Hoburne Holidays operates seven holiday parks in the South East, the outdoor areas of which are maintained by in-house teams of maintenance and leisure staff. Hoburne’s parks with activity areas were re-designed in time for the 2018 season and the company regularly monitors customer feedback to ensure its parks meet customer expectations. “A Hoburne holiday is about doing what you want at your own pace and we want to provide outdoor spaces where there is plenty to keep everyone busy and bring families together in one area to have fun,” explains Jake Harrison, Group Operations Manager for Hoburne Holidays.

Making It Count 3LASTING IMPRESSION

“Therefore it’s essential to keep these areas well maintained so customers want to use them and feel safe whilst on holiday. We also ensure all our planting and green spaces are well maintained at all times to ensure a lasting impression.” The company maximises the outdoor space available at each park to its full potential by putting all the activities in one area and having a mixture of activities for all ages. The younger children can be entertained in the play areas whilst not far away the teenagers can be using the adventure golf or the multiuse games areas for football or basketball. The spokesperson explains that the biggest challenges faced with the parks’ outdoor spaces is the unpredictable weather, staffing, and making them low maintenance but suitable for high usage. “Our objective has been to make sure there is plenty to keep everyone busy but in one area meaning something for the whole family. We wanted our outside spaces to provide a fun and healthy environment for our guests,” says Jake. “My advice is to offer food and drink amenities where possible and make sure you have plenty of seating available.”

In contrast to some of the larger holiday operators, Park Owner Victoria Bowrey runs Back of Beyond Touring Park in Dorset and does all of the grounds maintenance herself to keep costs at a minimum. “To employ landscapers is costly, so I am learning as I go along and have taken advice from professional landscapers and garden centre staff along the way who have made suggestions as to what to plant,” says Victoria. “Well-kept outdoor areas are essential as it reflects the overall image of the park. If the flowerbeds and grounds are not maintained to a high standard then that immediately suggests that the park is not cared for or well managed.” Open to adults only,

Making It Count 5Back of Beyond Touring Park is set in rural Dorset and boasts 80 pitches with electric hook-ups, 40 camping pitches and a glamping village, as well as an amenities block, reception and shop. Victoria takes pride in the park’s outdoor areas and keeping them well looked after is a high priority all year round. She comments: “As we are 30 acres we can't possible compete with beautiful natural foliage, however, we make the most of the busy areas of the park, such as the reception and shower blocks by planting carefully selected flowers, bushes and trees.

“We have learned to choose plants that blend into the environment and that come back every year. We are also particularly conscious of helping the bees at our park. We plant very few bedding out plants in favour of lavenders, alliums, verbena, ornamental grasses and easy care plants such as sedums. My advice is to go for plants that make a statement and also not to be scared to try out new things - even if they don't work!” Victoria says that time is the biggest challenge she faces in maintaining the park’s outdoor spaces: “Having enough time to keep the park’s outside areas ship-shape can be difficult, which is why we tend to choose easy-care plants that come back each year. At the moment we are still new so we are building up on what we have but we do try and add new plants to the landscaped areas every year.”

COMPANY CONTACTS

BACK OF BEYOND TOURING PARK
Tel: 01202 876968
www.backofbeyondtouringpark.co.uk

FORDINGBRIDGE
Tel: 01243 554455
www.fordingbridge.co.uk

GREENMECH
Tel: 01789 400 044
www.greenmech.co.uk

HOBURNE HOLIDAYS
Tel: 01425 689293
www.hoburne.com

NBB Recycled Furniture
Tel: 0800 1777 052
www.recycledfurniture.co.uk

THE UK RAMP CO.
Tel: 01923 678432
www.modularpumptracksuk.com

Real People In The Frame

Real People In The FrameReal People In The Frame

Pride of place in a new £1.5 million investment at Plassey Holiday Park in Wrexham has gone to a ‘glampers paradise’ of super-luxury guest accommodation. But when the 250-acre park organised a photo-shoot of its development this autumn, there were no professional models to be seen delighting in the hot tub lodges. Instead, the two families pictured had been selected from among the scores of customers who responded to Plassey’s website appeal to become its shooting stars.

The idea, said park director John Brookshaw, was to put ‘real people’ in the frame – and to capture their genuine reactions to the pampering experience on offer. The families are shown exploring the glamping lodges and their long list of top-end features including a glass balcony and a bubbling hot-tub from which to enjoy distant views. “We’re delighted that so many people applied to become the models for our photoshoot, and our two families did a fantastic job in showcasing them with real enthusiasm!” said John.

Sky No Limit For Hoseasons Team

Sky No Limit - HoseasonsSky No Limit For Hoseasons Team

Team members at Hoseasons in Lowestoft have braved a skydive, taken on the Tour de Broads cycling event and tackled a Tough Mudder, with more plans to climb Snowdon and hold their own Golf Day later this month in their efforts to reach their £10,000 fundraising target. The product team at Hoseasons are taking on this series of fundraising challenges to raise money for the Family Holiday Association, the only national charity providing seaside breaks and day trips for families struggling with issues such as severe and long-term illness, mental health issues, bereavement, domestic violence and disability.

Angie Watson, Head of Fundraising and Comms at the Family Holiday Association, said: “We are thrilled that Hoseasons have set themselves such a fantastic target, and the energy and ambition of the staff involved has proven to be simply wonderful! The support has been fantastic and the money raised will help many, many more families for whom a holiday is a lifeline – giving them relief from daily struggles, a chance to smile together and create precious memories to last them a lifetime. What a gift to give!” Scott Drew, Head of Product at Hoseasons, said: “We’re delighted to work with the Family Holiday Association and support such a worthwhile charity. Taking a break can make a real difference when it comes to family wellbeing and there’s no better place than the seaside to put a smile on people’s faces.”