Magnificent Seven

Magnificent Seven

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Less than two miles away from seven of Newquay’s world famous beautiful golden sand beaches, Hendra Holiday Park aims to offer something for everybody. Located in glorious countryside, just outside Newquay in Cornwall, with 80-acres of landscaped parkland, Hendra welcomes approximately 1,000 to over 3,500 people a night during the peak season, in a range of accommodation options, including camping, touring, glamping, holiday homes and lodges. It may come as a surprise to many that for such a large park, Hendra has been owned and operated by the same two families for over 47 years. Hendra was started in 1972 with just camping and touring but grew and grew as time went on and now has over 300 luxury holiday homes of different types, sizes and styles and over 600 pitches ranging from standard grass ones to super ones with water, electricity and cable tv connections. Family holidays are Hendra’s passion. The second and third generations of the Hyatt and May families are both involved with the day-to-day running of the Park and the fourth generation are small children themselves. The families live nearby, and with everything, including administration, located on the Park this makes the day-to- day running of the business very efficient. Hendra’s guests span several generations too, many have been coming to Hendra since they were young children and now bring their children and grandchildren to the park – so they have grown with the business. Hendra is passionate about sustainable tourism and is committed to protecting the Cornish heritage and landscape by making sure providing family holidays has no impact on the environment!

SOLAR FARM
Hendra has its own solar farm, which provides over 70% of electricity to the Park, and two Biomass boilers which heat the Oasis Fun Pool using locally sourced wood chips. Hendra’s commitment to being a sustainable business has been recognised with the Gold Award for Sustainable Tourism at the 2016/17 Cornwall Tourism Awards, building on the ‘Winner of Winners’ award at the Cornwall Sustainability Awards in 2011. Hendramagnificent 7 pic 6 not only has great accommodation and a wonderful location, one of the things that keeps guests coming back are the facilities. The Oasis Fun Pools are one of the main attractions of staying on the park. The indoor pool has a river rapid ride to take your breath away, water cannon and geyser for a real soaking, then get drenched under the giant tap, fountains and waterfalls too.
There are three water flumes, the fast and furious high-speed aqua whiz flume, the exciting wet & wild 265ft super flume, and the fun for all gentle fun slide! There’s a brilliant toddlers’ pool for safe water splashy fun with a slide, squirty creatures, and lots of warm water to splash about in! In the summer months the outdoor pool is open, a perfect place for cooling off, with sun loungers around the pool for relaxing in the sun – bliss! There’s so much to do for kids, so t hey won’t be bored. The indoor play centre Henry’s Play Loft will keep little ones occupied for hours, a skate and scooter park for older kids to enjoy their skateboard or scooter in a safe environment, an outdoor gym, a play park and indoor amusements too. Families love the Hendra Safari Train, which goes around the park each morning. Hendra has a range of dining options, the terrace bar and restaurant is open early until late, and a coffee bar offering hot and cold drinks and snacks. There’s a fish and chip takeaway for a traditional seaside supper, or Mario’s Pizzeria for freshly baked pizzas served in its Italian themed restaurant or as takeaway. Both have outside seating, which overlooks the children’s play area. The fun doesn’t stop when the sun goes down. Lots of evening entertainment make a night in our Venue cabaret club a must. The evening starts with mascots Henry and Henrietta Hippo entertaining the kids and then the holiday favourite bingo, followed by live acts on stage including comedians, theme nights, variety acts, game shows, bands, karaoke, talents shows, illusionists and more. Hendra has won many accolades, in 2018 alone it scooped AA Platinum Award ‘elite park’ 5 Pennant rating, Gold 5 Star Visit England ‘exceptional’ quality grading, two South West in Bloom Awards, a Gold award for Tourism and Leisure category, The Bruford Cup for Best Horticultural Display, Platinum Loo of the Year Award and the Hoseasons Diamond Award. The awards show the Park's commitment to excellence as a top destination for family holidays.

MAKING A DIFFERENCE
magnificent 7 pic 3Hendra chooses a charity each year to raise money for, and guests kindly donating an optional 50p on each booking. This is small change but makes such huge difference and last year, together with collecting tine on the park, raffles and other fund raising events Hendra raised a record-breaking £13,398 for Macmillan Cancer Support. This year the chosen charity is the Alzheimer’s society, which is the UK's leading dementia support and research charity. Another way Hendra’s guests help to make their stay green and sustainable is by ‘freecycling’ a facility provided on the park so they can leave behind unwanted holiday items like beach toys, windbreaks and BBQs at the end of their break for other guests to enjoy. The park actively encourages guest feedback, via surveys, reviews and social media, which is always valued and responded to. It’s vital to continue to make Hendra the holiday destination for future generations too, so it’s important to keep improving, developing and maintaining the Park, whilst being sustainable. It is a challenge, but one that’s relished by owners and staff.

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Macmillan Cancer Support Boost

Macmillan Cancer Support Boost

Macmillan Cancer Support Boost main picA charity gala dinner held at Beaulieu during the annual Holiday Caravan and Park Home Show in September raised a remarkable £22,246 for MacMillan Cancer Support. An initiative by three of the manufacturers at the show – ABI UK, Carnaby Caravans and the Swift Group – the event was supported by four of the other manufacturers – Atlas Leisure Homes, Pathfinder Homes, Prestige Homeseeker Park & Leisure Homes and Stately Albion. The 300 guests, who came mainly from holiday and residential parks across the south of England, enjoyed a drinks reception in the worldfamous National Motor Museum before for a sumptuous three-course meal, during which they were entertained by performances from three outstanding magicians. The evening concluded with a hugely entertaining presentation by the brilliant ventriloquist, Nina Conti. Macmillan Cancer Support described the donation as ‘absolutely fantastic’ and said it would all be used to help people living with cancer and their families to receive Macmillan Cancer Support Boost pic 2essential medical, practical and emotional support. For example, it requires £21,510 to fund a Macmillan nurse for nine months. Meanwhile, Hendra Holiday Park, in Newquay Cornwall, handed over £13,398 to Macmillan Cancer Support, the proceeds from fundraising at the Park throughout the year. Janine Hyatt, Director, said: “We chose MacMillan as we want to help them continue their very important work of supporting people through cancer. This is the largest amount we have raised and is certainly the result of the hard work of Hendra team members. Our guests opted into making a donation with their accommodation booking, took part in fundraising activities and dropped cash into charity tins on the park, and we are grateful for their support.” Emma Wright, Senior Fundraising Manager: ““We would like to say a huge thank you to Hendra Holiday Park and all of their guests for raising such an amazing amount of money for Macmillan Cancer Support. “We want to help everyone with cancer find their best way through, from the moment of diagnosis, so they’re able to live life as fully as they can. That’s why this money is so vital to us and will make a real difference to those trying to find their best way through cancer with Macmillan’s support.”

 

Cornish Meet For Best Of British Parks

Cornish Meet For Best Of British Parks

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ABOVE: Best of British members undertook a tour of Newquay’s multi-award winning Hendra Holiday Park.

Members of the Best of British parks group were meeting for their annual conference at Hendra Holiday Park, just outside Newquay in Cornwall. Members enjoyed a tour of Hendra Holiday Park which was this year named as Holiday Park of the Year for Cornwall and for South West England. The family-run business, which has a host of attractions including an award-winning pools complex, provides a wide range of accommodation to rent plus touring pitches. On the agenda was a review of BoB’s 2017 activity which saw the consortium of independent family-run parks reach record numbers of new customers. A successful digital marketing campaign, members heard, had generated a raft of bookings and enquiries from holiday guests seeking top-end park experiences. The two-day conference heard from a number of specialist speakers on different ways in which they could help promote and market their businesses in the digital era. The conference was also an opportunity for BoB to welcome additional new park members to the group – and to usher in a new chairman for the consortium.

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Heroes Fund Gets A Boost

Heroes Fund Gets A Boost

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Over £6,000 was raised for Help for Heroes by the team at Hendra Holiday Park

Guests and staff at Hendra Holiday Park in Cornwall have raised a £6,300 for the charity Help for Heroes throughout a year of fundraising in 2015.

Help for Heroes was named as Hendra’s adopted charity for the year at the start of last season, and donations came via a raft of initiatives by the park and its staff.

Hendra Holiday Park director Janine Hyatt said: “We would like to thank all those who contributed to Hendra’s fundraising effort, especially our holiday guests whose donations make a big difference.

“Even in difficult times, many people are happy to put their hands in their pockets for a good cause, and we’re delighted to be able to provide these much-needed funds for Help for Heroes,” said Janine.

Top Of The Pools

Top Of The Pools

The UK Pool & Spa Awards night took place at the new Resorts World in Birmingham and celebrated the achievements of the entire water leisure industry.

The UK Pool & Spa Awards night took place at the new Resorts World in Birmingham and
celebrated the achievements of the entire water leisure industry.

The UK’s multiple water leisure sectors celebrated their biggest night of the year at the hotly-contested UK Pool & Spa Awards.
Overall category winners across 25 categories were each presented with a certificate and a trophy at the special prize giving and networking evening, which was this year held at the brand new Resorts World complex in Birmingham.
New for 2015, the awards recognised the outstanding achievements of the country’s holiday park sector, with the introduction of the Holiday Park Pool of the Year award. Within the category, five holiday parks were awarded a Gold Standard and a further three parks gained a Silver Standard award.
“There is a real feel good factor within the water leisure industry at the moment and the outstanding entries received in this year’s UK Pool & Spa Awards exemplify that,” says Christina Connor, editor of Pool & Spa Scene magazine, the independent publication behind the annual competition.
“Holiday parks play an important role within the sector and we felt that it was about time the efforts and achievements of holiday park pool operators were recognised. We were delighted to welcome entries from a number of stand-out parks, who clearly value their pool facilities and work hard to keep them in top notch condition.”

MULTI-LEVEL SWIMMING

The pool at Craig Tara Holiday Park was named Holiday Park Pool of the Year at the recent UK Pool & Spa Awards.

The pool at Craig Tara Holiday Park was named Holiday Park Pool of the Year at the recent UK Pool & Spa Awards.

The overall category winner accolade went to Craig Tara Holiday Park in Ayshire, Scotland, following a £3 million refurbishment of the water leisure facilities last year. Billed as ‘the most successful pool in the history of Haven’, the pool at Craig Tara underwent a complete transformation by design company Leisure Concepts. The pool area now features multi-level flumes, tipping buckets, a lazy river ride, water features, new flooring and new pool mosaic finishes. During the peak season, the pool welcomes around 7,000 swimmers each week and approximately 210,000 visitors annually.

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Making A Splash – Holiday Park Pool of the Year

Making A Splash - Holiday Park Pool of the Year

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Eight parks have been shortlisted for the Holiday Park Pool of the Year Award in the 2015 UK Pool & Spa Awards. Pic: Hoburne Holidays

Holiday parks across the UK have been singled out for their outstanding swimming pool facilities in the prestigious UK Pool & Spa Awards. Piran Meadows Resort and Hendra Holiday Park in Newquay, Ladram Bay Holiday Park in Devon, Hoburne Bashley in Hampshire and Holiday Resort Unity in Somerset, have all been named as finalists in the Holiday Park Pool of the Year category. They are joined by Craig Tara Holiday Park in Scotland and Bluestone National Park Resort and Talacre Beach Holiday Park in Wales. Sponsored by Heatsavr liquid pool cover from Brenntag, the Holiday Park Pool of the Year award is a new addition to the UK Pool & Spa Awards this year, which celebrate the achievements of the entire water leisure industry. The shortlisted parks will be awarded a gold, silver or bronze grading at the presentation evening on Monday November 23. The not-to-be missed event will be hosted at the brand new Vox Conference centre within Resorts World on the Birmingham NEC site. The event was a complete sell-out last year and is set to be even greater this year with a higher capacity venue and more opportunities to network with a host of pool and spa professionals.

For more information or to buy tickets visit www. ukpoolandspaawards.co.uk

Bluestone National Park Resort

BluestoneThe Blue Lagoon water park at Bluestone National Park Resort in Pembrokeshire is an all-weather, all-year destination for guests as well as day visitors. The aquatic park features a wave pool, flumes, lazy river, beach area and a spa pool with hydro jets. Opened in 2008, the Blue Lagoon caters for around 282,000 guests each year. The pool building is in the shape of a Welsh coracle and includes some the latest eco-friendly features. The pool is heated by an on-site biomass energy centre, which is thought to be the largest system of its kind in Wales. Two 26-ton, 800 kW boilers heat water through the burning of woodchip, and energy crops grown by local farmers. The process is considered carbon neutral because the carbon dioxide emitted is balanced by that which the crops absorbed during growth. Bluestone National Park Resort continuously invests in the Blue Lagoon water park. In the past 18 months the water park has seen a number of new areas incorporated into it, including a pirate’s ship, surf shack and other aspects including an area dedicated for the very young and toddlers.

Bluestone National Park Resort Tel. 01834 869900 www.bluestonewales.com

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Craig Tara Holiday Park

CraigBilled as the most successful pool in the history of Haven, the multi-level pool complex at Craig Tara Holiday Park was refurbished earlier this year. The refurbishment has allowed for an increase in activities the pool can offer and provides a better overall swimming experience. The refurbishment involved new floor finishes and mosaic tiling, as well as the addition of a new racing speed slide and lazy river ride. Other highlights of the pool complex include the water shooters and tipping bucket water tower, the interactive play channels and waterfall within the tiny tots pool, plus flumes, slides and viewing platforms. But most importantly Flip and Flop, and their penguin friends and family are having an amazing time around the pools, including parachuting from the sky! The pool has an annual bather load of approximately 210,000 and is open for swimming, kayaking, aqua gliders, aqua jets, pool parties, swimming lessons, turbo paddlers and water walkers.

Craig Tara Holiday Park Tel. 01292 265141 www.haven.com

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Hendra Holiday Park

HendraWith an annual bather load of 70,000 per year, the swimming pool facilities at Hendra Holiday Park are open to both residents and nonresidents and cater for school groups and clubs. Facilities include indoor and outdoor pools, flumes, slides, fountains and waterfalls. Energy efficiency upgrades in 2014 included a UV water treatment system, PAC treatment, new pool water heating scheme incorporating biomass supply, district heating scheme and thermal buffer tanks to minimise heat loss. Bespoke control systems enhance the effectiveness of new systems and precisely manage pool water temperatures. The pools are managed by a team of 30 staff, headed up by pool manager Petra Van Splunter. Petra stepped up to the role three years ago and has control over the facility, both technically and operationally. Dedicated to in-depth and thorough training of her staff, Petra ensures that the facility is kept immaculate and takes pride in delivering exceptional care to guests.

Hendra Holiday Park Tel. 01637 875778 www.hendra-holidays.com

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Hoburne Bashley

HoburneThere is something for everyone at the pool at Hoburne Bashley Holiday Park in Hampshire; more space for those who want to swim and plenty of room for play. Originally opened in 1987, the bather load at any one time is 80 and the pool welcomes approximately 200,000 visitors annually. The indoor pool was completely refurbished last year at a cost of £1.4 million. It was made larger at one end to give more room for swimming and an interactive wet play area for younger children was added at the side of the pool. A new, modern changing area was included, plus a gym overlooking the pool and a lift to enable easy access to and from the changing area, pool and gym. There are four permanent members of the water leisure team and 20 seasonal workers during peak season and eight out of season. They are supported by a dedicated pool manager, activities coordinator and two swimming teachers.

Hoburne Bashley Tel. 0844 288 2050 www.hoburne.com

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Holiday Resort Unity & Brean Leisure Park

BreanThe on-site pool is one of the main reasons that guests re-book Holiday Resort Unity and Brean Leisure Park for their family getaways year after year. The pool not only serves the guests, but also the local community. It provides splash play areas to entertain all age groups, as well as an impressive 25m pool, which is also home to local swim clubs and used by local schools. The park is dedicated to reinvesting in the facilities and has recently added a new indoor soft play area to the complex, with a Starbucks cafe and a pool shop. The annual bather load is 127,390 and the pool is open all year round for the local community, as well as park guests, which increases the amount of bathers year on year. Pool manager Jeff Smith ensures the smooth running of Brean Splash Leisure Centre and organises the workloads of all staff and assignments for lifeguards. He also oversees the daily maintenance of the pool, including making recommendations for repairs and capital improvement expenditures.

Holiday Resort Unity & Brean Leisure Park Tel. 01278 751235 www.hru.co.uk

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Ladram Bay Holiday Park

LadramRefurbished in two stages the new pool at Ladram Bay Holiday Park in Devon has been a huge success since its completion, offering holiday makers and the general public a wider selection of facilities, the new pool is state-of-the-art. As well as the indoor heated pool the complex offers a sauna, steam room, whirlpool, gym and cafe - and all of this can be found right on the edge of the world famous Jurassic coast. The new pool has something to offer everyone; opening at 8am for an ‘Over 55’ swim guests can use the pool in a relaxed environment. With the addition of the interactive play area designed and installed by Hippo Leisure and Cresta Leisure, there’s plenty to keep the children entertained and the sauna and steam offer the perfect sense of relaxation. Swimming pool manager Lee Chapman heads up a team of 16 staff, who work together to maintain these facilities and offer a five star service to both the holiday makers and general public.

Ladram Bay Holiday Park Tel. 01395 568398 www.ladrambay.co.uk

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Piran Meadows Resort & Spa

PiranWith an annual bather load of up to 25,000 users each year, the swimming pool at Piran Meadows Resort & Spa in Newquay is used for a variety of activities, including general swimming, swimming lessons, lifeguard training, fitness classes, Water Walkerz, snorkelling, sea scooters and raft building sessions. The pool itself is deck level, and it remains at a very comfortable 30°c. The fitness classes, swim lessons and activities are available for both holiday makers and public, and the pool regularly hosts activity days for local groups such as schools and scouts from the local area. The pool also has a small splash area 0.45 m deep, with water jets, which is designed for younger children. Eleven staff members are involved in the day-to-day running of the pool, including leisure manager Jack Thompson, Go Active supervisor Vicky Bennett and Ashley Thomas who recently completed his PPO course and assists with the running and maintenance of the pool.

Piran Meadows Resort & Spa Tel. 01745 858010 www.darwinescapes.co.uk

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Talacre Beach Holiday Home Park

TalacreThe swimming pool at Talacre Beach Holiday Home Park in Flintshire was originally built in 1989 and has a bather load of 30,000 to 35,000 users each year. Based on a tropical theme, the indoor pool evolved from what was originally an outdoor pool. In keeping with the theme, a number of tropical plants surround the pool and the white resin floor is designed to look like sand. The pool underwent a number of upgrades last year, which focused on improving the energy efficiency of the pool. A new fully insulated roof was installed, as well as energy efficient lighting and new air ducting, which moves the air around more efficiently. The pool is managed by a 12-strong team, including the leisure manager Karen Frost and swimming instructor Anna Lee.

Talacre Beach Holiday Park Tel. 01745 858000 www.darwinescapes.co.uk

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Winners will be announced on Monday 23rd November at the UK Pool & Spa Awards Presentation Evening.

If you would like to get involved in next years awards please get in touch with the team today.

 

 

 

Family Friendly Holiday Park

Family Friendly Holiday Park

Hendra Holiday Park has been awarded gold for family holidays.

Hendra Holiday Park has been awarded gold for family holidays.

Hendra Holiday Park has received a gold award on being accredited with Approved Family Friendly status. The award recognises the outstanding provision of amenities for families on the 5 star and 5 pennant AA quality park.

Janine Hyatt, park director said: “We are of course delighted to not only have been accredited by Approved Family Friendly but to have been awarded gold too in recognition of all the hard work the team have done to make the park as family friendly as possible.

“The park has been family owned for over forty years and the fourth generation is now enjoying the facilities so we know what makes for a happy holiday with lots provided for children.”

On The Menu

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From high-class restaurants to family-friendly pizza cafes, the choice on offer at many locations is vast.

On The Menu

WITH millions of British holidaymakers heading for holiday parks in the UK this year, one of the major attractions for most visitors was that the cooking would be done for them.

Catering is the vital ingredient of the holiday park business menu. From high-class restaurants to family-friendly pizza cafes, the choice on offer at many locations is vast. Quality food and good surroundings are key to the restaurant enjoyment factor with staff service and excellent menus par for the course in these competitive times.

Butlins pride themselves on top-quality restaurants with a total of 58 eating and drinking outlets and venues at their three seaside locations – Bognor Regis (West Sussex), Minehead (Somerset) and Skegness (Lincolnshire). These range from pubs, bars, buffet-style restaurants, ice cream parlours, pizza and pasta restaurants, fish and chip restaurants and even a restaurant run by TV chef Brian Turner.

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Hendra Holiday Park’s takeaway was named ‘Seasonal Fish & Chip Operator of the Year’ at the Seafish National Fish & Chip Awards earlier this year.

As with other resorts, holidaymakers book either self-catering holidays or the option to buy a dining package, which allows guests breakfast and dinner in their buffet restaurants. With 1.5 million guests a year, around 600,000, equating to 45 per cent, choose to buy the dining plan option. “Catering is an area of the business that we’re investing in heavily,” says James Silverstone of Butlins. “Character meals are available at all resorts – for example breakfast with Billy and Bonnie Bear.”

Haven Holiday Parks, part of Bourne Leisure, have worked hard to make the restaurant experience a memorable one across their locations. Fish and chips shares a quintessentially strong association with the seaside, so with a great level of investment in their fish and chip shops, Haven have increased the quality and experience of its venues to help celebrate the seaside and the UK’s favourite dish. Theme events have also been added to provide choice. Haven’s mid-week and weekend carvery is very popular, whilst Curry Night and Steak & Grill evenings provide added variety.

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Holiday Snaps: Jon Hyatt, Hendra Holiday Park

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Jon Hyatt, Hendra Holiday Park - Newquay

Holiday Snaps: Jon Hyatt, Hendra Holiday Park

Jon Hyatt is the director at Hendra Holiday Park in Newquay and the third generation of the family owned and operated business. Over the last 42 years Hendra has developed its 80 acre park with award-winning facilities and now has over 300 holiday homes with 500 touring, camping and motorhome pitches.

How do you see the UK holiday industry at the moment?

The industry broadly appears to be a lot more positive than at any other time over the last four or five years, no doubt aided by a prolonged period of fine weather this summer and an ever strong ‘buy British’ brand, which together are building confidence for the 2015 season.

What are the main challenges facing the industry?

The poor weather of recent years has knocked consumer confidence in UK holidays, which may take a long time to recover. But perhaps even more significant is the economic uncertainty that much of the UK population is living with - how much will the average family have to spend, or save for a holiday after the bills are paid and how much is this disposable income likely to be squeezed over the next 12 months? In short, how can we give potential guests the confidence to book UK holidays in advance and not just wait for last minute budget deals?

How have customer expectations changed during your time in the holiday business and how have you reacted to those demands?

Even in my relatively short time at Hendra, we have been attracting an ever wide range of holidaymakers to the park, so we have an ever increasing range of expectations to deal with. From the weekend group surf-breaks to the three-week extended family summer holiday we, in true family business style, strive to be honest in our offerings from the start and concentrate on exceeding expectations through fantastic customer service to deliver memorable holidays.

If you had to identify one element, what is the most crucial aspect to the success of your business?

The continual and substantial investment in our business year on year has been absolutely key to Hendra’s ongoing success over the years. Whether in renewing our holiday home fleet on a rolling six-year basis, adding new customer facilities or in securing our energy security with renewable technologies, we have always taken a long term view on investment over short term gain.

What has been your most interesting experience in the industry?

Personally I have thoroughly enjoyed helping to develop our environmental business strategy; with our business occupying 140 acres and accommodating up to 4,000 guests a night, reducing our impact on the environment and our dependence on fossil fuels has not only been vital to our sustainability but also very rewarding for all involved. It is another example of our long term view to business and investment, but also recognising that the surrounding environment is our key offering to guests at Hendra.

Where do you go on holiday?

Before joining Hendra full time I spent time travelling around Australia and New Zealand with my wife, I was shocked by how many of the local people we met had seen more of the UK than we had, so we often plan trips around the UK now.

Park Focus: Hendra Holiday Park

Hendra

Hendra Holiday Park in Newquay is one of Cornwall’s largest parks, welcoming 380,000 visitors per year.

Park Focus: Hendra Holiday Park

For over 42 years, Hendra Holiday Park in Newquay has been a popular tourist destination for families and couples looking to explore the Cornwall coastline from the comfort of a 5-star caravan and camping site.

The family-run park has been owned and operated by three generations of the May and Hyatt families since it opened as a touring and camping park in 1972. Static holiday homes were added to the site in the mid 80’s and the park now boasts over 300 holiday homes and 500 touring, camping and motorhome pitches. Both May and Hyatt families still live on the site and are actively involved in the day to day running of the park.

Jon Hyatt, director at Hendra Holiday Park comments: “Our philosophy is to offer great family holidays for all budgets at the highest, 5 star quality standard. We invest heavily on an annual basis to improve, upgrade, build and install new facilities for our guests, to not only fulfil, but surpass their expectations.”

The park has a high profile among holidaymakers and is one of the largest in the county. The 80 acre site provides guests with various catering options, a supermarket, indoor and outdoor children’s play facilities as well as sports and entertainment activities. But as Jon explains, the park must constantly evolve to keep up with customer demand: “I would say the biggest challenge we face is continuing to meet the needs of an increasingly sophisticated market with higher and higher expectations from a holiday.” He adds: “Whilst Cornwall remains the UK’s favourite holiday destination, household spending on holidays has been reduced and competition from cheap overseas destinations with guaranteed weather is very strong.”

Continuous development and investment into the facilities and services has won Hendra numerous awards and accreditations including a National Quality Assured Scheme 5 star grading, an AA 5 Pennant award, and a Cornwall Tourism Award for Holiday Park of the Year and Sustainable Tourism. Most recently Hendra’s Fish & Chip Takeaway won Seasonal Fish & Chip Operator of the Year at the Seafish National Fish & Chip Awards.

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Hendra Holiday Park
Tel. 01637 875778
www.hendra-holidays.com