Magnificent Seven

Magnificent Seven

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Less than two miles away from seven of Newquay’s world famous beautiful golden sand beaches, Hendra Holiday Park aims to offer something for everybody. Located in glorious countryside, just outside Newquay in Cornwall, with 80-acres of landscaped parkland, Hendra welcomes approximately 1,000 to over 3,500 people a night during the peak season, in a range of accommodation options, including camping, touring, glamping, holiday homes and lodges. It may come as a surprise to many that for such a large park, Hendra has been owned and operated by the same two families for over 47 years. Hendra was started in 1972 with just camping and touring but grew and grew as time went on and now has over 300 luxury holiday homes of different types, sizes and styles and over 600 pitches ranging from standard grass ones to super ones with water, electricity and cable tv connections. Family holidays are Hendra’s passion. The second and third generations of the Hyatt and May families are both involved with the day-to-day running of the Park and the fourth generation are small children themselves. The families live nearby, and with everything, including administration, located on the Park this makes the day-to- day running of the business very efficient. Hendra’s guests span several generations too, many have been coming to Hendra since they were young children and now bring their children and grandchildren to the park – so they have grown with the business. Hendra is passionate about sustainable tourism and is committed to protecting the Cornish heritage and landscape by making sure providing family holidays has no impact on the environment!

SOLAR FARM
Hendra has its own solar farm, which provides over 70% of electricity to the Park, and two Biomass boilers which heat the Oasis Fun Pool using locally sourced wood chips. Hendra’s commitment to being a sustainable business has been recognised with the Gold Award for Sustainable Tourism at the 2016/17 Cornwall Tourism Awards, building on the ‘Winner of Winners’ award at the Cornwall Sustainability Awards in 2011. Hendramagnificent 7 pic 6 not only has great accommodation and a wonderful location, one of the things that keeps guests coming back are the facilities. The Oasis Fun Pools are one of the main attractions of staying on the park. The indoor pool has a river rapid ride to take your breath away, water cannon and geyser for a real soaking, then get drenched under the giant tap, fountains and waterfalls too.
There are three water flumes, the fast and furious high-speed aqua whiz flume, the exciting wet & wild 265ft super flume, and the fun for all gentle fun slide! There’s a brilliant toddlers’ pool for safe water splashy fun with a slide, squirty creatures, and lots of warm water to splash about in! In the summer months the outdoor pool is open, a perfect place for cooling off, with sun loungers around the pool for relaxing in the sun – bliss! There’s so much to do for kids, so t hey won’t be bored. The indoor play centre Henry’s Play Loft will keep little ones occupied for hours, a skate and scooter park for older kids to enjoy their skateboard or scooter in a safe environment, an outdoor gym, a play park and indoor amusements too. Families love the Hendra Safari Train, which goes around the park each morning. Hendra has a range of dining options, the terrace bar and restaurant is open early until late, and a coffee bar offering hot and cold drinks and snacks. There’s a fish and chip takeaway for a traditional seaside supper, or Mario’s Pizzeria for freshly baked pizzas served in its Italian themed restaurant or as takeaway. Both have outside seating, which overlooks the children’s play area. The fun doesn’t stop when the sun goes down. Lots of evening entertainment make a night in our Venue cabaret club a must. The evening starts with mascots Henry and Henrietta Hippo entertaining the kids and then the holiday favourite bingo, followed by live acts on stage including comedians, theme nights, variety acts, game shows, bands, karaoke, talents shows, illusionists and more. Hendra has won many accolades, in 2018 alone it scooped AA Platinum Award ‘elite park’ 5 Pennant rating, Gold 5 Star Visit England ‘exceptional’ quality grading, two South West in Bloom Awards, a Gold award for Tourism and Leisure category, The Bruford Cup for Best Horticultural Display, Platinum Loo of the Year Award and the Hoseasons Diamond Award. The awards show the Park's commitment to excellence as a top destination for family holidays.

MAKING A DIFFERENCE
magnificent 7 pic 3Hendra chooses a charity each year to raise money for, and guests kindly donating an optional 50p on each booking. This is small change but makes such huge difference and last year, together with collecting tine on the park, raffles and other fund raising events Hendra raised a record-breaking £13,398 for Macmillan Cancer Support. This year the chosen charity is the Alzheimer’s society, which is the UK's leading dementia support and research charity. Another way Hendra’s guests help to make their stay green and sustainable is by ‘freecycling’ a facility provided on the park so they can leave behind unwanted holiday items like beach toys, windbreaks and BBQs at the end of their break for other guests to enjoy. The park actively encourages guest feedback, via surveys, reviews and social media, which is always valued and responded to. It’s vital to continue to make Hendra the holiday destination for future generations too, so it’s important to keep improving, developing and maintaining the Park, whilst being sustainable. It is a challenge, but one that’s relished by owners and staff.

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UK’s Top Parks For Happy Campers

UK’s Top Parks For Happy Campers

Castlerigg Hall in Keswick, Cumbria, took the top spot as the Regional Campsite of the Year for the North West.

Castlerigg Hall in Keswick, Cumbria, took the top spot as the Regional Campsite of the Year for the North West.

Vale of Pickering Caravan Park in North Yorkshire has been crowned the Campsite of the Year 2017 at the AA Caravan and Camping Awards. The park beat off stiff competition from 860 sites across the country, which were all visited by the AA’s campsite inspectors to assess the touring pitches, facilities and hospitality.

 

Each park is graded from one to five pennants, with Gold Pennants awarded to the very best. Since winning an AA regional award in 2013, owners of the Vale of Pickering Caravan Park - Chris and Dianne Stockdale - have continued to invest in the park each year, including a new state-ofthe- art facilities block which has six fully-equipped wet rooms and a dishwashing room. New electric points and a dog wash, with a hot shower were also added to the park this year.

Another notable winner this year was Forest Fields Caravan and Camping Park in Powys, which was named AA Campsite of the Year for Wales. The family-run park, which is located near to Royal Welsh Showground, is popular with families and outdoor adventure groups. The park’s owners - the Barstow family - also has plans to expand the glamping offering in 2017.

Elsewhere in the country Castlerigg Hall in Keswick, Cumbria took the top spot as the Regional Campsite of the Year for the North West. Owned by the Jackson family since 1938, the park provides luxury caravan holiday homes for hire, plus eco-friendly camping pods and pitches for touring caravans, motorhomes. A former farm which began by welcoming campers, Castlerigg Hall is today one of the Lake District’s most highly regarded parks. 2017 also saw the introduction of a new award – The AA Glamping Site of the Year, to celebrate the increasing popularity of glamping. The winner of this brand new award was Durrell Wildlife Camp in Jersey, which is situated in 32 acres of landscaped parkland and water-gardens offers guest the opportunity to stay overnight in stylish Ecopods with unlimited access to some of the rarest wildlife species on earth.

All the winners of this year’s AA Caravan and Camping Awards will appear in the new AA Caravan and Camping Guide 2017.

Crowds Flock To Popular Caravan Events

Crowds Flock To Popular Caravan Events

Thousands of visitors descended on The Lawns and Beaulieu shows this September.

Thousands of visitors descended on The Lawns and Beaulieu shows this September.

The Hull and East Riding of Yorkshire Caravan Manufacturers’ Association (HERCMA) held their annual events at The Lawns and Beaulieu in September attracting thousands of enthusiasts and buyers from across the UK, eager to see the season’s newest models.

There was plenty to see at both shows with over 150 holiday homes, lodges and park homes as well as over 130 touring caravans. In addition to the caravans there were plenty of other suppliers and service stands selling decking, awnings, caravan movers, and insurance, and there was a large accessories shop within The Lawns Centre.

Entertainment at The Lawns saw clowns, face-painters, balloon modellers a local orchestra and a roaming jazz band as well as a small fun-fair. Beaulieu saw face-painters and a magician. Details of next year’s shows at The Lawns and Beaulieu will be released soon.

Visit the website www.lawnsandbeaulieushows.com for more information.

Pick Of Crop On Dorset Organic Farm

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East Fleet Farm Touring Park, where guests awake each morning to spectacular views of Chesil Beach, has joined a small elite of the UK’s most exclusive holiday parks.

Pick Of Crop On Dorset Organic Farm

East Fleet Farm Touring Park, near Weymouth in Dorset, is the newest member of the Best of British group which pitches itself at couples and families seeking a truly privileged holiday park experience.

Parks belonging to the consortium are mainly family-owned businesses which have met the group’s membership criteria of providing first-class quality standards and hospitality.

Based at the heart of a 200-acre organic farm and bordered by the picturesque East Fleet Lagoon, a host of awards and delighted customer comments pay tribute to its credentials.

Managed by Richard Stamper and his wife Ali, whose parents have owned the farm since 1986, the park has a special appeal to lovers of natural beauty and wildlife. It provides around 400 pitches for the owners of touring caravans, motorhomes and tents – and, as its guests appreciate, a welcome absence of noisy distractions.

Holiday Snaps: Rod Tucker

Holiday Snaps: Rod Tucker

Rod Tucker is the managing director of Hoburne Ltd and Burry and Knight Ltd, which run seven holiday parks and three golf courses. Rod was previously CEO at Haulfryn Group and was chairman of the National Caravan Council from 2010 to 2012.

How do you see the UK Holiday industry at the moment?

Both the caravan sales and rental markets are buoyant for quality holiday parks. People are booking more breaks last minute and there is a growing trend of families taking more short breaks rather than one long holiday. It’s the same picture with holiday home sales; people are looking to get away at weekends and for shorter mid-week breaks.

What are the main challenges facing the industry?

It comes down to legislation; the VAT on tourism being so much higher in the UK than the rest of Europe penalises British holidaymakers and more red tape doesn’t help any business. Despite assurances from the Government about cutting red tape, it’s not happening.

How have customer expectations changed during your time in the holiday business?

I have been in this industry for 40 years and naturally in that time I have seen huge changes. People want better facilities in the way of swimming pools and gyms and they demand more quality accommodation. Top of the range accommodation at Hoburne gets fully booked very quickly, but even standard caravans have double glazing and central heating now. It’s a far cry from when I started.

If you had to identify one element, what is the most crucial aspect of your business?

Customer service, without a doubt. Hoburne is a family-owned and run business, not venture capitalist-backed, and Holiday Snaps Rod Tucker is the managing director of Hoburne Ltd and Burry and Knight Ltd, which run seven holiday parks and three golf courses. Rod was previously CEO at Haulfryn Group and was chairman of the National Caravan Council from 2010 to 2012. Rod Tucker, Hoburne Holiday Parks has a very loyal customer base. Customer service is at the heart of all we do and our reputation for quality, fairness and value is something we work hard to protect.

What has been your most interesting experience in the industry?

I had a very interesting couple of years as chairman of the National Caravan Council. I got to meet some really interesting people and work with great companies, like Hoburne. I also enjoy upgrading holiday parks, making improvements and introducing better facilities.

What does a typical day in the office for you entail?

There is no such thing. I may be in the office having meetings or I may be out visiting the parks, or our golf courses or housing developments; meeting managers and looking at ways to move the business forward. I am not one for sitting in the office; I like to be out and about.

What is the best piece of business advice you've been given?

Two things; firstly to be honest and frank with everyone. Secondly, to ensure the presentation of the parks is right because you don’t get a second chance to make a great first impression.

Where do you go on holiday?

Outside of this country, I like Greece and Italy, but I love travelling generally, abroad and in the UK. Children are so happy with swimming pools, playgrounds, entertainment and beaches or wide open spaces to play in.

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Park Resorts Launch Caravan Sales App

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Park Resorts new caravan sales App is designed to make buying a caravan as simple as possible for prospective home owners.

Park Resorts Launch Caravan Sales App

Park Resorts has become the first UK holiday park operator to launch an App showcasing all of the current caravans, lodges and chalets for sale on its parks.

The free App is a one-stop shop for people looking to invest in a holiday home, as well as existing home owners.

Users can search for properties by location using a UK map, find parks closest to their current location, or search by model or price range. The App also allows prospective buyers to view details of the facilities at all of Park Resorts 38 parks as well as photo galleries of all of the caravans, lodges and chalets for sale. A useful finance calculator also helps them to work out costs and repayments.

Martin Abrams, head of digital at Park Resorts said: “We know that around a third of visits to the Park Resorts website are now made from tablets or mobile phones and we expect this number to further increase over the coming 12 months.

“Nowadays people want to easily access information when and where it suits them and often on the move. This new user-friendly App is designed to meet the growing demand for people browsing on these devices. This is just the first part of some big changes to our web and mobile offer this year and we’re excited at what lies ahead.”

The App was produced, built and tested by Park Resorts inhouse web team based at its Hemel Hempstead HQ. It is available to download for free from the App Store or Google Play.