Look Before You Leap

Look Before You Leap

Look Before You LeapWatch out! Watch out! There is a plethora of non-compliant holiday hot tubs about. And with the onus on park operators and holiday let landlords to show duty of care, the holiday sector is being urged to look before you leap and check those hot tub credentials.

Currently acknowledged as the must-have search criteria for holiday bookers, there are potentially hazardous pitfalls that many holiday park operators are falling into when offering the hot tub experience to guests. In recent years, a significant number of holiday park operators and holiday let owners have purchased and operate portable spas which are in fact, domestic hot tubs, only designed for home use, and not intended for commercial markets. Often these hot tubs are not suitable for rental lodges and do not comply with the guidance within the Health & Safety Executive’s control of Legionella and other infectious agents in spa-pool system (HSG282), which was released in January 2017.


Although the HSG282 is not statutory law, it is considered best practice and is viewed as an approved code of practice. The standard would be used in a court of law as a measure of whether or not a risk holder has complied ‘as far a reasonably practical’ to meet the requirements of the Health & Safety at Work Act 1974. “A lot of holiday parks are not aware, or worse still, ignore the health and safety guidance that is published relating to hot tub use and control of Legionella in spa pools in business and commercial settings,” comments Chris Brady of 1 Stop Spas, Lincolnshire, whose sister company, SpaTech also runs training for holiday park operators and holiday let landlords.

Look Before You Leap 2“This poses the greatest risk to the use of hot tubs, particularly in a business setting like a holiday park.” In accordance with regulations made by the Health & Safety Executive, regular testing of both pH and disinfection should be made at least three times a day and the results logged and kept for at least five years. A monthly microbiological test is also required, testing for Legionella every quarter. The Management of Spa Pools booklet insists that the tub ‘needs to have a continuous chemical feeder built into the spa to continuously treat it with disinfectant’. These devices are not always installed into a hot tub at the point of manufacture and would therefore have to be retro-fitted at a later stage.


Says Chris: “The release of HSG282 is very particular for all the right reasons, however, there were little or no hot tubs available on the market that ticked all of the criteria that HSG282 recommends. “Now that the industry has taken time to digest the detail released in HSG282, we are starting to see manufacturers designing and producing hot tubs which will be fit for purpose and comply with HSG282 in the very near future.”

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1 STOP SPAS/SPATECH TRAINING Tel. 01522 300737 www.1stopspas.com

SPA SOLUTIONS Tel. 01536 540122 www.spasolution.co.uk

URBAN CEDAR HOT TUBS Tel. 01934 833 844 www.urbancedarhottubs.co.uk

Surfing At Arnside

Surfing At Arnside

Surfing At ArnsideHundreds of households across south Cumbria have received a broadband boost thanks to a local holiday park group. Silverdale Park near Arnside were switched on to ultra-fast fibre broadband in October, with the community-led broadband provider B4RN installing junction chambers along the five-mile route.

This meant that instead of struggling with poor speeds, sometimes less than 1MB, local homes can now surf the web one thousand times quicker. The speeds they are getting are much higher than what the most efficient BT line can provide, at a fraction of the cost too.

Parks owner Michael Holgate said the much greater speed will make a vast improvement to the efficiency of his business - and will be welcomed by holiday guests: “Like many rural businesses in Cumbria, we rely on the internet to generate sales, communicate with customers, and keep our website up to date,” he said.

Booming Sales

Booming SalesBooming Sales

Figures released by the National Caravan Council (NCC) reveal the total number of new motorhome and caravan owners had risen to over 56,000 nationwide.

The ‘staycationing’ boom was reflected at the recent West Midlands Caravan and Motorhome Show with motorhome registrations in the year to the end of June up by 14 per cent to 13,162; new caravan holiday homes and lodges were up by nine per cent to 21,214, and touring caravans were up by seven per cent to 22,185.

The nine-day show, which ran from September 30th to October 8th, attracted around 15,000 visitors with displays at award winning Shrewsbury dealership Salop Leisure showcasing the latest innovations for 2018 with the launch of exciting new models.

FHA Saves Much-Needed Holidays

FHA Saves Much-Needed HolidaysFHA Saves Much-Needed Holidays

The Family Holiday Association has unveiled a replacement caravan that will enable the organisation to safeguard seaside breaks for hundreds of children and their parents.

The new caravan, based at Combe Haven Holiday Park, in St Leonards-on- Sea in East Sussex, was funded by travel insurance provider Citybond Suretravel after the charity’s previous van was taken out of service at short notice due to wear and tear.

The association, which provides breaks and day trips for families coping with problems such as long-term illness, bereavement, mental health issues, disability and domestic violence, officially opened the new caravan alongside Citybond managing director and FHA patron, Mansukh Ganatra. John McDonald, FHA director commented: “Mansukh and Citybond Suretravel have been generous supporters of the Family Holiday Association for many years.

“We are extremely grateful for their intervention, which not only helped us with a short-term problem but has also ensured that hundreds more children and their families will get a break in the coming years.”

Red Letter Event

Red Letter EventRed Letter Event

Mark off two crucial red letter days in the diary this month that are truly unmissable for anyone involved in the delivery of holiday parks. Wednesday and Thursday November 8th and 9th should be strictly reserved for the Holiday Park & Resort Innovation show; simply Europe’s leading event dedicated to providing the country’s most ambitious holiday park and resort owners and managers. Promising the best advice, services and products needed to make holiday businesses stand out from the crowd – get set for a lodge-load of information, inspiration and practical know-how – and all delivered to you completely free.

We bring you a round up of some of the must-see exhibitors...

Award Winners 
AWards WinnerWorld Leisure (UK) is a multi-award winning provider of a complete range of design, technical and installation services for the water leisure industry. With expertise in pool and plant design and installation, the company delivers projects ranging from exclusive domestic developments through to large international projects. Associated with the best manufacturers in the world for specialist equipment supplies, energy conservation is always at the forefront of design. As well as pool finishes, other core areas of expertise include water treatment plants, wave machines, water features, water slides, moveable floors, wellbeing controlled environments, and all other aspects of swimming pools that developments require. The company also has a dedicated wellness division, working throughout the UK, installing high quality climate-controlled environments and treatments rooms, including fully automatic rasul and serail mud treatments, Japanese salt steam rooms, Turkish hammams, and ice baths, for skin, respiratory and immune system health.
World Leisure UK - Stand 2750
Tel. 01772 284883

Bespoke Pods 
 Bespoke Pod
Pods by Future Rooms offer a range of sizes and styles to cater for all needs and budgets. Any of the Pods by Future Rooms can be adapted and modified to your specific requirements and they have recently introduced a new full specification upgrade option for Premier, Maximus and Abode models. With this Pods can be supplied fully fitted with en-suite and kitchenette and furnished ready for letting out, meaning all that is needed to be done once the pod is delivered and placed, is to connect to services and it’s ready to instantly start generating an income. Flexibility as a manufacturer and the options and choices that Future Rooms can provide ensures that customers are fully involved and have input all the way through the design and build of the Pods, making them unique to each customer and their target markets. Visit stand 2310 to discuss your specific requirements.
Pods By Future Rooms - Stand 2310
Tel. 01452 840234

Smart Metering  
Smarter EnergyEnergy Controls is the UK`s leading supplier of electricity SMART Meters and prepayment metering systems to Holiday Parks throughout the UK. The company specialises in providing customers with ‘cost neutral’, fully managed metering solutions including installation and support for prepayment meters as well as data collection for SMART Meters. Through their exclusive relationship with PayPoint, Energy Controls customers can now top up their meters using a variety of consumer-friendly options such as: Paypoint retailers nationwide, online or via the new ‘Smart Prepay’ mobile app for greater prepayment flexibility. Energy Controls appreciate the importance of safe, reliable and accurate metering and have become market leaders, not only by supplying the highest quality UK manufactured metering products, but also in terms of keeping customers informed about important changes in metering legislation. With 30 years of knowledge and expertise Energy Controls are perfectly placed to help businesses to plan and prepare for the future with confidence. Energy Controls guarantee to supply only the very latest metering products that have been designed and tested to Utility Company standards and therefore comply with the UK and EU`s current and future legislation such as MID (Measuring Instruments Directive).
Energy Controls - Stand 2553
Tel. 08452304535

Unique Features 
 Unique Feature
Urban Cedar has been building and installing hot tubs for over 10 years. Designed in the UK and manufactured in the USA their hot tubs are eco friendly and engineered to last. A choice of award-winning models have been designed specifically for the holiday industry and have several unique features including tamperproof controls and automatic chlorine dosing. Contemporary in design our hot tubs combine the beauty of a solid wood hot tub with the comfort, low running costs and ultralow maintenance of a modern hot tub. Urban Cedar is proud to be working in partnership with many companies within the industry including Away Resorts, Classic Glamping, Woodthorpe Leisure and many more. With factory direct pricing from £2495 + VAT Urban Cedar hot tubs come with a comprehensive two-year guarantee for your piece of mind. In addition to award-winning cedar hot tubs, they will be showcasing a brand new exclusive range of solid cedar saunas at the show for the first time!
Urban Cedar Hot Tubs - Stand 2152
Tel. 01934 833 844

Cloud Booking Solutions 

Cloud bookingGemapark is a cloud booking and park management solution. Offering you the benefits of access from any location, reliable infrastructure and automated backups, they can get you up and running in just a few weeks. GemaPark provide a comprehensive range of easy to plugin booking widgets or a full booking API. Their booking widgets allow you to easily add online booking to your website and can provide an availably search, availability calendars, or park maps from which you can check availability and book. Features such as interactive chart, check-in dashboard and task lists make managing bookings easy. Automated emails for balance reminders, welcome and post visit emails, coupled with the ability to take online bookings and online balance payments, greatly reduce booking admin. At the show GemaPark will be able to demonstrate the system and give out an idea of the costs and benefits of the system.
GemaPark - Stand 2546
Tel. 01983 282420

Specialist Cover
 Ask the Experts
The Compass Insurance team is looking forward to welcoming visitors to the Holiday Park & Resort Innovation Show. Call into their stand for a chat with their insurance experts. Whether you need information on park business insurance, or would like details on how you can effectively sell or introduce our specialist cover to your holiday home owners, they are happy to help. Compass Insurance have lots on offer to anyone who is seeking to diversify into the holiday market, so why not take advantage of the opportunity to ask them about the unique, specialist insurance requirements of holiday-related businesses and products. And that’s not all... If you’re looking for legal advice, have a chat with their special guest, Paul Kelly of Tozers Solicitors. Paul is a leading expert in park industry law and he’ll be delighted to help. Not all insurance cover is the same. Compass has specialised in holiday park insurance for over 40 years and will cover more park businesses this year than any other provider - stop by to find out why.
Compass Insurance - Stand 2020
Tel. 01452 511430

Software Savvy
Sofware savvyAchieve transparency and efficiency savings with EliteParks Park Management Software. EliteParks comprehensively provides functionality to control the management of the whole business using the following business processes – Leads, Sales, Park Management, Owners, Reservations and Finances. EliteParks was created to disrupt a market saturated by archaic technology and systems using Microsoft Dynamics NAV technology. Their team includes consultants, developers and project managers with situational experience of working within the Caravan and Holiday Home industry. They work with the likes of Michael Paul Holidays UK, Park Holidays, Park Leisure and Shorefield Holidays. EliteParks is the most advanced management solution in the market to date being scalable for both multi-discipline income streams operating one park to multi park operators. If you are a holiday park operator and are looking for a consulting partner from the holiday park sector with Microsoft experience then book a demonstration to see how you can get better transparency and analysis across the whole business.
Elite Dynamics - Stand 2762
Tel. 01616 418926

Field Leaders 
 Field leaders
For more than 25 years, Rolec has been firmly recognised as the leading specialist in the design, supply and installation of utility services to caravan, holiday home and residential parks. They have the most diverse range of electrical distribution, MID approved electrical metering and lighting products designed for use on caravan, holiday home and residential parks. Rolec’s leisure product range consists of static hook-up units, touring hook-up units, touring hook-up bollards, various metering options, low and high-level LED lighting, waste trays, firefighting and safety equipment, distribution units and EV charging units. They also have our own experienced design and installation engineers, in addition to a nationwide network of partners. LeisureTech will be representing Rolec products at this year’s Holiday Park and Resort Innovation Show.
Rolec - Stand 2834 (Leisure Tech)
Tel. 01205 724754

Read All About It
 Red Letter Event 2
As a B2B print and on-line magazine for the holiday park sector, Holiday Park Scene has earned a reputation as an essential read for anyone involved in holiday park management. Packed with fresh ideas and essential reading for anyone who runs or works in a holiday park the magazine is available on-line at www. holidayparkscene.com Holiday Park Scene offers the inside track on the latest market news and reports covering all aspects of holiday park management. Most importantly, Holiday Park Scene provides you with a targeted platform to promote your products and services across all areas of the UK and Eire holiday park sector. If you would like to get involved with this exciting new publication, please don`t hesitate to get in touch, so we can decide how best to make you stand out from the crowd!
Holiday Park Scene - Stand 2744 
Tel. 01353 666663

 Register for free tickets to attend via the website – www. holidayparkshow.co.uk .We look forward to welcoming you to the event on the 8th and 9th November 2017, NEC Birmingham.

Recycled Furniture

Recycled Furniture

RondeauRondeau Leisure is backing the effort to recycle plastic waste that is often dumped in the worlds’ ocean.

The business is supported by its own range of Pacific Ocean outdoor furniture which is produced from recycled plastic cartons that would otherwise find their way back to the seas. The aim of Pacific Ocean furniture is to turn plastic waste into durable garden additions with a lifespan of 10 years and beyond.

The range of chairs, tables, stools, loveseats and benches are made from milk cartons but are moulded into the same grain as wood – without the worry of rotting, splitting, cracking, fading or being burnt by cigarettes.

Rondeau Leisure’s managing director, Stuart Cooke, says: “The plastic waste issue is about more than just water bottles.  “Sports, leisure and hospitality providers – even care homes and hospitals - need to get on board by not buying plastic furniture that has to be scrapped after a season or two."

Record Investment

Record Investment

Parkdean Resorts’ ambitious investment will mean that the new facilities will be completed ahead of the 2017 travel season.

Parkdean Resorts’ ambitious investment will mean that the new facilities will be completed ahead of the 2017 travel season.

Parkdean Resorts is set to invest a record £50m on accommodation, retail and leisure facilities across its UK parks this year. The operator will be investing £17m into a range of new lodges, caravans and glamping facilities and £4m on refurbishments to existing caravans and lodges. Meanwhile, entertainment and leisure venues, and children’s activity areas will also be refurbished at many of its 73 parks nationwide as part of a significant investment exceeding £5.5m.

The ambitious investment will mean that the new facilities will be completed ahead of the 2017 travel season. Parkdean Resorts Chief Executive John Waterworth said: “It is a truly exciting time for Parkdean Resorts as we gear up for the 2017 season where substantial investment will continue and for what we are confident will be our busiest year yet.

“We are looking forward to introducing these changes which will further enhance our park experience – allowing holidaymakers to create many more amazing memories with family and friends.”

Best of Both Worlds

Best of Both Worlds

Lodges and luxury go hand in hand; features such as floor-to-ceiling glass panels, automatic awnings and surround sound televisions are becoming more mainstream. Pic: Pathfinder Homes.

Lodges and luxury go hand in hand; features such as floor-to-ceiling glass panels, automatic awnings and surround sound televisions are becoming more mainstream. Pic: Pathfinder Homes.

The Great British holiday used to be a simple affair. Rudimentary accommodation and facilities were considered the norm. But nowadays holidaymakers are demanding more from their annual summer break.

In response, UK leisure operators are now investing in high quality holiday accommodation, which is equipped with en-suite bathrooms, gourmet kitchens and state-of-the-art entertainment systems.

The huge explosion of glamping has also fed the trend, with all manner of yurts, shepherd huts, safari tents and camping pods popping up in quiet corners of the countryside. The obvious appeal for holidaymakers is that they can experience the best of both worlds - the simplicity and stress-free environment of the great outdoors while enjoying home comforts, coupled with rustic country charm.

“Our customers are looking for a back to nature experience,” says Tracey Sibun of Clear Sky Safari Tents. “They want to chill with their families, to escape the pressures of everyday life and to kick back and relax in the peace and quiet of the natural world. That said, they also want an element of home luxuries too - comfy beds, sink-into sofas and a cheery space to relax as a family if the weather isn’t good.”

Durrell Wildlife Camp opened in 2012, giving guests the opportunity to stay overnight in 12 stylish Ecopods which were supplied by Boldscan.

Durrell Wildlife Camp opened in 2012, giving guests the opportunity to stay overnight in 12 stylish Ecopods which were supplied by Boldscan.

Specialising in steel and wood framed safari-style tents, Clear Sky launched its first two-storey lodge tent earlier this year, which offers flexible accommodation for larger groups and families.

Designed to complement the natural environment, the lodge is made from a highly durable hardwood frame with premium canvas to ensure resistance to the elements. “We have found increasing numbers of holiday parks are adding safari tents to attract new customers who might not consider a caravan - and to give more choice to existing customers,” says Tracey.

The Durrell Wildlife Conservation Trust in Jersey branched into the glamping market in 2012 and has since welcomed 2,000 extra visitors each year. The Camp invested in 12 stylish Ecopods which were designed and manufactured by Boldscan, as well as a safaristyle Club House which is the focal point of the camp.

The wildlife park is situated in 32 acres of landscaped parkland and has a strong commitment to looking after Jersey’s native wildlife, with large areas designated as native habitat areas. The Ecopods were welcomed by guests who wished to stay overnight at the park and be close to nature. Each pod accommodates two adults and two children, with optional additional accommodation in a Pyramid Tent for children. Facilities include a wood burning stove for heat and cooking, plus a separate pod housing a hot shower, flushing toilet and kitchen space. Two of the Ecopods have been adapted to suit disabled visitors.

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Park And Leisure Show Hots Up

The World of Park & Leisure Homes Show returns to Stoneleigh Park from 11th – 14th June, offering free entry and free parking.

The World of Park & Leisure Homes Show returns to Stoneleigh Park from 11th – 14th June, offering free entry and free parking.

Park And Leisure Show Hots Up

The UK’s biggest show for leisure lodges and residential park homes will return once again to the grounds of Stoneleigh Park in Warwickshire in June.

The World of Park & Leisure Homes Show 2015 is your chance to view over 50 show homes including the launch of several new lodges and homes from the country’s leading manufacturers. Pathfinder Homes will be showcasing their Keepers Lodge, which launched earlier this year and Omar Park & Leisure Homes will be exhibiting a selection of their bestselling homes including the Heritage, the Colorado and the Accent on stand M11. There will also be homes and lodges to view from The Dream Lodge Group, Willerby Holiday Homes and Stately Albion to name a few.

In addition to the display of homes, a host of suppliers will be exhibiting related products and services including decking, coatings, hot tubs, insurance, refurbishment and garages. Be sure to make a beeline for the Quick Move Properties stand – the UK’s largest property part exchange company – where the team of experts will be on hand to offer advice on all aspects of part exchange.

If its spas and hot tubs that you’re interested in, stop by the Superior Spas stand to learn more about their full range of wellness products including spas, steam rooms, saunas and hot tubs. You may also benefit from speaking to the Spaeuro team who can advise on spa filters, parts and accessories.

Show organiser Jo Turner comments: “Our experience shows that 95 per cent of our visitors want to meet owners and operators face to face so they can truly discover what’s on offer.” She adds: “Following its tremendously successful introduction last year, the Trade Preview Day allows park owners, site managers and others working within the industry to come along and view the homes, chat with manufacturers, discover new models and discuss the latest issues and developments.”

The Trade Preview Day is Thursday 11th June and the show will be open to the public Friday 12th – Sunday 14th June. Entry and parking are free and each visitor receives a complimentary show guide.

Keep up to date with the latest show news by visiting www. parkhomeandleisure.co.uk

Carry On Glamping

Bespoke yurts from Hearthworks can be customised to suit specific size and layout requirements and optional extras such as wood burning stoves can be included.

Bespoke yurts from Hearthworks can be customised to suit specific size and layout requirements and optional extras such as wood burning stoves can be included.

Carry On Glamping

Over the past few years we have seen a huge explosion in the popularity of glamping with all manner of yurts, shepherd huts, safari tents and camping pods popping up in quiet corners of the countryside.

Farmers and landowners have been quick to cash in on the potential for diversification as an additional income stream by investing in units on their land. The obvious appeal for holidaymakers is that they can experience the great outdoors, while enjoying the luxury of a boutique hotel, coupled with rustic country charm. The UK festival scene has been one of the main pioneers in organising luxury temporary accommodation for those who aren’t so keen on the mud and the rise of the staycation has also helped push glamping to the forefront.

Now holidaymakers can stay in a huge range of unusual accommodation and it’s this variety, uniqueness and creativity that has a strong appeal to the discerning traveller who wants to holiday somewhere where that will be a real talking point.

Rivendale in the Peak District is one of the many businesses in the UK that has successfully branched into the camping and glamping market. The owners of Rivendale wanted to offer glamping accommodation to increase occupancy in the winter months. Owner Greg Potter comments: “We are one of the few parks in the Peak District National Park that is able to operate 11 months of the year. We know people want to take short breaks in the winter, just not in a tent, that’s why we became interested in glamping. We knew this was the best way of increasing our winter occupancy and appealing to a wider group of people.”

Camping Cabins supplied a 17m2 cabin for Rivendale in April 2014. Constructed from sustainable redwood pine, the cabin has two side room extensions with two sets of bunk beds and a table and seating area. Since then, Rivendale has taken delivery of a 10m2 cabin that is used as a treatment room for the on-site spa and they have placed a further order for a 14m2 Camping Cabin to replace one of their existing canvas yurts.

Greg adds: “The first Camping Cabin was a direct investment for the business. It is achieving around 50 per cent occupancy and with the costs of the fit out we envisage that the cabin will pay back in 16–18 months."

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