New Year Destination

New Year DestinationNew Year Destination

For those thinking of adding a swimming pool or hot tub, the UK’s only dedicated wet leisure exhibition, SPATEX 2019, is a must-attend. SPATEX is a shop window on all that is new and happening in hot tubs, swimming pools, spas, saunas, enclosures, steam rooms, all under one roof, at Coventry’s Ricoh Arena, from Tuesday to Thursday, January 29th to 31st. The exhibition offers a unique platform for free professional training and education and repeating last year’s success of a double parallel programme, seminars will run on all three days of the show.

SPATEX
Tel. 01264 358558
www.spatex.co.uk

Customer Satisfaction

Customer Satisfaction Title Pic

Customer Satisfaction

Greens Park homes are snapped up on recommendation…

With a career spanning some 35 years, Bill Green has seen a lot of changes in the residential parks industry but like all successful park owners he knows that customer satisfaction is key. Bill explains: “I always say to prospective purchasers, ‘Don’t ask me, my job is to sell homes. Go and have a walk around the park and chat with the residents to find out how they feel about living here.’ The people who live on your park are the best advertisement for your business.” As a young man, Bill spent many years working in Canada before returning to the UK and investing in rental parks. Today, Greens Park Homes owns two residential park home estates: the Wolds Retreat in Lincolnshire, and Pine Hill in Cambridgeshire. An exclusive, luxury estate for the over 50s, Green’s flagship park, Wolds Retreat, is set in 40 acres of beautifully-landscaped Customer Satisfaction - Bill Greengrounds in the heart of the Lincolnshire Wolds. Tranquil and scenic, the surrounding countryside is full of outstanding natural beauty and wildlife, and is popular with walkers, cyclists and bird watchers. The Roman town of Caistor is situated just a couple of miles away and provides many visitor attractions, shops, restaurants, fishing, and a choice of golf courses. Bill originally bought the site as a holiday lodge park 15 years ago but decided to apply for planning permission for a change of use to residential after repeated requests from customers wanting permanent homes. “It took over a year to get the planning permission in place,” explains Bill. “Our original application was refused and following a visit by the Secretary of State, and a number of agreed conditions, we were granted the licence.”

MINIBUS SERVICE

Two years of re-development later and the Wolds is now a shining example of a park planned with the customer very much in mind. At the centre of the park, a three-acre carp fishing lake is a popular attraction and there is a Customer Satisfaction Title Picminibus service to Caistor (one of the conditions of the planning permission) for residents. “We have a large site here but have deliberately chosen not to cram in as many homes as possible,” says Bill. “We have permission for 60 homes but the land could easily take 100 or more. We wanted to retain a feeling of space and privacy. On a lot of parks the homes are laid out in rows, which feels like an army camp! Our plots are twice the size of those at most other parks and dotted around the parkland in a freeform and natural way.” Out of the 60 homes, 25 are already inhabited, and the remaining 35 pitches are available for sale, including five show homes.

STEADY STREAM

Customer Satisfaction 4“We are very lucky to have a steady stream of enquiries,” says Bill, “but the attractiveness of the park really sells itself. Each home has a block-paved driveway for two cars and many have sheds, decking and even garages. Visitors to the park are always surprised at the size of the properties saying they are larger and better equipped than their traditional brick-built bungalows. All homes on site are also set up for mains utilities, which puts the control back into the resident’s hands and helps keep their expenditure low. This way is more economical for the home owner and the park owner too.” Having pre-booked slots with the major manufacturers is a key selling point, which expedites the process for buyer and seller. “There can be as much as a year long wait on many parks,” explains Bill, “but we have moved a cash buyer in as little as six weeks from home order before now. On average, from point of deposit to moving in date is two to three months for most of our residents.” Greens’ second park is Pine Hill, situated in a pretty location in open countryside between St Ives and Huntingdon in Cambridgeshire.

This site has been in the Green family for 50 years, originally being used for temporary accommodation for Council tenants. 15 years ago, Bill and his four sons, who all work in the family business, set upon a complete renovation of the park including new roadways, the provision of mains utilities, and major landscaping. Pine Hill now boasts 48 residential park homes; all are occupied and are quickly snapped up on the rare occasion that one is up for sale. Greens Park Homes is currently in negotiations to purchase a third park in the East Customer Satisfaction 5Anglian area and Bill says that they are always looking for interesting opportunities to either invest in existing parks, or land that is ripe for housing development. Like most Park Operators, Bill expresses some frustration with the limitations of the current planning framework and legislation. “The parks industry is steadily being cleaned up and rogue operators are thankfully few and far between nowadays,” says Bill, “but the negative profile of parks in the public eye still needs some work.” “Sadly, it’s a lot easier to get permission to develop holiday parks with many unwitting customers buying ‘holiday homes’, mistakenly thinking that they can live in them all year round. Making it more difficult to open residential parks, means not only a shortage of homes for the 50+, but prevents the mainstream housing market freeing up larger ‘brick and mortar homes’ for families and younger people. Things are moving forwards, slowly, but there is still a long way to go,” adds Bill.

Umbrella Campaign

Umbrella CampaignUmbrella Campaign

The Family Holiday Association has launched a new strategy and umbrella campaign called ‘Together’ with the goal of doubling the number of families offered a break annually by the end of 2020. The two year ‘Together’ campaign includes new initiatives such as Adopt a Caravan – inviting individuals and organisations to fund one of their owned caravans for a year – and building on existing successes such as their annual Shades Day awareness day in May. As part of the new approach, the charity is also looking to grow the number of donated accommodation, attraction and travel tickets they receive to UK destinations. Commenting on the campaign, Angie Watson, Head of Fundraising and Comms, said, “So many families are trapped in terrible situations, and they desperately need our help. They need a reason to smile. “That’s why we’ve set ourselves the goal of doubling the number of families offered a break annually by the end of 2020. “It’s ambitious, but by working together with colleagues in the travel and tourism industry we can reach our target and change even more lives. Together, we can help families find sunshine through the rain.”

Avoid Huge Out-Of-Hours Claims

Avoid Huge Out Of Hours ClaimsAvoid Huge Out-Of-Hours Claims

An Appeal Court ruling on out-of-hours pay has triggered concerns that the holiday park industry could face substantial claims from employees. Traditionally, holiday parks have provided a 24 hour on-call service as part of their daily role but staff may have only been paid for part of that time. Employment Tribunals have, in the past ruled that employees should be paid at least the minimum wage for the time they are on-call even if they are sleeping. That decision has been recently reversed by the Appeal Court for cases involving the care sector but it may not apply to the holiday park industry who could be open to significant compensation claims. It is estimated it could cost park operators more than £20,000 a year per employee and claims for compensation could go back several years. Now, Hull-based SJP Law, who provide a specialist legal service to the caravan and holiday park industry, have launched a dedicated service to help and advise holiday park owners. Alistair Latham, Director of SJP Law, said: “The Appeal Court ruling applies to the care sector and therefore should be used with great care. Ignoring the law in this area may still have dire consequences for the holiday park industry.” He explained that most holiday parks employ wardens to carry out a range of day time duties and to be on-call during the night should an emergency arise and he urged operators to review their employment contracts and working methods to safeguard against any potential liability. Mr Latham said: “This is a serious situation for park operators and we have set up a dedicated service to help them to assess their risk and to provide them with revised employment documentation and adapt their working requirements where necessary. “If park operators believe that this may be an issue for their business they need to take action sooner rather than later so that steps can be taken to reduce any potential liability.”

Naked Ambitions For Caravanners

Naked AmbitionsNaked Ambitions For Caravanners

Twelve months of bare-it-all bravery by a group of friends at a Flintshire holiday park, are set to swell the funds of the charity Breast Cancer Care. The feisty females stripped-off for a fundraising 2019 calendar at Tree Tops Caravan Park. Ranging in age from 30-plus to over 70, the inspiration for putting the fun into fundraising came from two of the group who own holiday homes at the Holywell park. Rachel Anchors and Wendy Wild said it was back in summer this year when they hit upon the idea of helping a good cause about which they both felt strongly. “Breast cancer is a disease which affects so many women, and Breast Cancer Care does a wonderful job in providing expert information to anyone diagnosed with the illness.” Andy Walker, who runs the park alongside his parents Maureen and Harry, was known by the group to be a talented amateur photographer, whose pictures feature on the park’s website. Andy agreed to photograph the courageous caravanners who posed with carefully placed props ranging from tractors to balls of knitting wool. With advance orders worth over £2,000, copies of the initial calendar print-run are available for £6.50 each. The group has a JustGiving page and a Facebook page @CaravanGirls providing more information.

Smart Hook-Ups

Smart Hook UpsSmart Hook-Ups

Rolec Services, one of the UK’s leading specialists in caravan electrical distribution and hook-up systems, has confirmed that its MID approved Smart Card metered hook-up systems for static and touring caravans are proving exceptionally popular. As a result of its bulk buying policy, Rolec is able to provide the lowest priced MID approved Smart Card hook-ups in the UK. In addition to providing Smart Card metered hookups, Rolec also supply individual MID approved Smart Card meters and MID approved credit meters for retro-fitting into existing static and touring hook-up units. For more information about Smart Card metering and MID approved meters in general, please contact the team.

Rolec
Tel. 01205 724754
www.rolecserv.com

Smart Meters Compliance

Smart Meters Compliance

smart meters compliance

Meters installed by Landlords and Property Managers for submetering must now conform to the exactly the same standards as meters installed by the Electricity Supply Companies. Every new electricity meter or gas meter installed for billing purposes must be approved to MID (Measuring Instruments Directive) regulations. The use of unapproved meters is and to bill electricity or gas with a non-approved meter is classed as a criminal offense. A list of governing bodies, together with the instruments they have been designated to approve, is available on-line. MID approved gas and electricity meters can be identified by their specific markings, as required under the directive.

Unmissable Show Dates

Make a date to visit June’s World of Park & Leisure Homes.

Make a date to visit June’s World of Park & Leisure Homes.

Unmissable Show Dates

Offering possibly the biggest collection of Park Homes and Leisure Lodges on display at any event, the World of Park & Leisure Homes takes place next month at the Stoneleigh Showground from June 7 to 10th inclusive.

Leading UK manufacturers are lined up to transform Stoneleigh into a huge luxury park with some 60 styles of the latest lodge homes on display.

The event is an unmissable opportunity to meet up with other park owners and operators as well as meeting industry specific exhibitors from a vast array of core specialist suppliers from insurance providers to indoor and outdoor furniture.

Open from 10 am daily, Thursday June 7th is an exclusive Trade Preview Day. The show opens to the public as well as the trade on Friday, Saturday and Sunday June 8th, 9th and 10th. For those planning for extended visits, a wide variety of accommodation is available locally at neighbouring towns like Kenilworth, Leamington Spa and Stratford-Upon-Avon.

Sat navs should be set for CV8 2LG but for all other information and updates, visit the event’s new website at www.parkhomeandleisure.co.uk

Kent Seaside Park Reveals £4m Revamp

Kent Seaside Park Reveals £4m Revamp

Holiday home owners and staff at a popular Kent holiday park are celebrating after the curtains went up on a £4 million makeover which took place over winter.
It means that New Beach Holiday Park near Dymchurch is now ready for the 2018 season with facilities described as ‘wholly unrivalled’ in South East England.  Park Holidays UK, which owns New Beach, said the on-time completion of such a major project was a fantastic team effort for which everyone deserved credit. Kent SeasideIn just a few months, the park’s former clubhouse has been demolished and replaced with a modern new complex, fully equipped with the latest showbiz technology. The high-tech lighting and sound systems will allow New Beach to stage West End standard live shows as part of the free entertainment provided to guests. Park Holidays UK has also equipped the complex’s arcade area with world-class video and electronic gaming systems suitable for all ages and levels of skill. There’s also a complex bar with supersize TV screens, a restaurant serving meals throughout the day and evening, a mini-supermarket, and a sales administration centre. Also just opened is a new development of leisure homes to buy, ranging from starter caravan holiday homes at around £15,995.00 to fully specified extra-wide luxury lodges. According to Park Holidays UK director Tony Clish, the decision to invest substantially in New Beach is a reflection of the confidence the company has in the park’s future: “New Beach has long been one of the most popular of our 28 parks, and we are determined to ensure it continues offering guests the best possible experience,” he said. “The park is open for 50 weeks of the year for leisure homeowners, so there’s always a great holiday atmosphere and plenty of indoor activities such as a swimming pool. “Park Holidays UK is especially well known for the quality of our free entertainment, and we spend literally millions each year securing first-class acts.

“I am confident that our investment will help attract even more visitors in the future, and this will also benefit the many other businesses in this part of Kent which rely on tourism.”

Holiday Pools Shortlisted For Awards

Holiday Pools Shortlisted For Awards

AWards WinnerEntrepreneur, television celebrity and former winner of The Apprentice, Michelle Dewberry, will be the VIP guest at the UK Pool & Spa Awards at the NEC, Birmingham on December 4th.

With record-breaking entries, the Holiday Park Pool category is shaping into one of the most hotly-contested groups with ten shortlisted entrants vying for success. Last year’s category winners, Tydd Giles Golf & Country Club, return to defend their title. They are joined by 2016’s gold standard winners; Lady’s Mile Holiday Park, Brean Leisure and Holiday Park Unity, and Plas Coch Holiday Homes.

New entrants this year include Bourne Leisure, Ladram Bay Holiday Park, Ribby Hall Village Holiday Park, Seashore Holiday Park, Calypso Cove Waterpark, and Kelling Heath Holiday Park make up the ten parks battling it out to be crowned ‘Holiday Park Pool of the Year 2017’.

With entries for the hotly-anticipated UK Pool and Spa Awards closed, and votes pouring in across over 30 categories, the tenth anniversary of the awards are shaping up to be most tightly contested yet.

AWards

Log on to www. ukpoolandspaawards.com to see this year’s entrants, cast your vote and book your place at the awards show.